Build Facilities Management awards 2016 by AI Global Media

FACILITIES MANAGEMENT AWARDS 2016

A Spotless Performance

Hotelcare is the UKâ&#x20AC;&#x2122;s leading hotel support services company, providing the hospitality industry with top rated services and staff from Room attendants to Executive housekeepers. We invited Daniel Boshier to tell us more about the firm and how it has come to achieve its market leading position.

BUILD The Best Possible Service We spoke to Bradley and Christopher Jones at Jones FM, a company providing Planned Preventative Maintenance (PPM) on both a mobile or static engineer basis for building owners, managing agents and facilities managers, to find out more about how their firm helps to reduce the need for reactive maintenance for their clients.

Firing Ahead Britannia Fire are a leading UK fire extinguisher manufacturer offering a full range of portable and wheeled fire extinguishers. Andy Spence provides us with an overview of the firm and the high standards it adheres to in order to offer the very highest possible standard of products to this vital industry.

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Jones

Facilities & Construction Solutions Building Services & Facilities Management Working across London and the South East, our accomplished team can recommend products and services to suit your budget and lifestyle. We understand your investment and can work promptly and efficiently to ensure your buildings are run to the highest standard. Our professional approach and competitive pricing has ensured we retain our ever increasing client base. We are continually improving our success, with existing clients and new customers. Our supply chain allows us to provide consumables and materials more efficiently and at a competitive price. Our aim is to provide a first class service that is continually monitored and improved to maintain your assets at the highest possible standard. All sub-contractors are pre-qualified before attending any of our sites and are continually audited once contracts are in place. Copies of historical audits are available upon request.

www.jonesfm.co.uk

Welcome to the 2016 Facilities Management Awards Facilities Management companies are the hidden heroes within the construction and corporate world. They keep worldwide businesses running smoothly and effectively, they can often be overlooked when it comes to recognition for a job well done. The 2016 Facilities Management Awards are prestigious awards run by Build Magazine, that are dedicated to recognising those hidden heroes within the Facilities Management role for their excellence and dedication to their profession.

The Winners Are... 6. Jones FM Most Client-Focused Facilities Management Company - South East England 10. Britannia Fire Ltd Best Fire Extinguisher Manufacturer 2016 - UK 12. Hotelcare Best Hotel Support Services Company - South England 14. HFL Building Solutions Best Building Maintenance Company - Northern England 16. The Lighting Industry Association Best Construction Industry Trade Association - UK 18. The Organisers Ltd Best Residential & Commercial Property Management Company 20. SAT Consulting & Construction Inc. Subcontractor of the Year - Canada 22. SPICA Technologies Ltd Best Intelligent Building IoT Solutions Company - UK 24. Traka Best Key Cabinets & Locker Systems Provider 2016 26. 24hr Solutions ltd Best Building Maintenance & Mechanical Engineering Firm - UK

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27. Absolute Hygiene Solutions Limited Best Workplace Hygiene Experts 2016 - South East England & Award for Excellence in Clinical Waste Management - South East England 28. Car Park Valeting Ltd Best National Car Wash Franchise 2016 29. Carbon Numbers Best Energy Reduction Consultants 2016 - UK 30. Corporate Technology Services Best Onsite AC/VC Services Provider - Australia 31. Crystal Clean Service Ltd Best Contract Cleaning Company - Northern England 32. Current Force Best Building Maintenance Materials Supplier - Greater London 33. Diamond Cleaning Southern Ltd Best Office Cleaning Company - South England 34. Elite Property Care Pty Ltd Best Commercial Cleaning Company - Melbourne 35. First Response Group Ltd Best Security & FM Company - UK 36. Futureworks Yorkshire CIC Ltd Best Facilities Management Apprenticeship Provider - Northern England 37. GreenZone Cleaning & Support Services Limited Best Commercial Cleaning Company - South England 38. Lane Roofing Contractors Limited Roofing Contractors of the Year 2016 - England 39. Larch Consulting Ltd Best FM & Business Infrastructure Consultancy - UK 40. Locale Ltd Best Property Management Software Supplier - South England 41. London Linen Group Best Workwear & Linen Supplier - South England & Hospitality Linen Supplier of the Year - South England 42. Micad Systems (UK) Ltd. Best Property Management Software Provider - UK 43. NaturZone Pest Control Best Global Pest Control Company 2016 44. Pickfords Business Solutions Waste Management Company of the Year - UK 45. Pilgrim Payne & Co Ltd Best Soft Furnishing Care - South East England 46. The PURE Water Company Ltd Best Hospitality Water Purification Solution 47. Rabâ&#x20AC;&#x2122;s Plumbing Services Pty Ltd Best Plumbing Contactor 2016 - Sydney 48. Redro Ltd Best Maintenance Management Software Producer - UK 49. Spitfire Network Services Ltd Best Corporate Internet Service Provider - South East England 50. Thermographic Consultancy Ltd Best Infrared Thermography Specialists - UK 51. TWO Services Best Commercial Kitchen Cleaning & Maintenance Company - UK & Ireland

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Company: Jones FM Name: Bradley and Christopher Jones Email: esther@jonesfm.co.uk Web Address: http://www.jonesfm.co.uk/ Address: Jones Facilities Management, Corinthian House, Cotton Lake, Galleon, Boulevard, Crossways Business Park, Dartford, Kent, DA2 6QE Telephone: 01474 854 117

Most Client-Focused Facilities Management Company - South East England

Jones FM provides Planned Preventative Maintenance (PPM) on both a mobile or static engineer basis for building owners, managing agents and facilities managers. The firm’s building services maintenance guarantee provides a minimum response time, with a cost effective and quality approach to all a client’s PPM needs, varying from Fan Coil Unit maintenance through to five year Fixed Electrical Testing. We spoke to Bradley and Christopher Jones to find out more about how their firm helps to reduce the need for reactive maintenance for their clients.

ones FM predominantly manages the Planned Preventative Maintenance of commercial buildings throughout London, with their operations quality checked and supported by their management team. The firm are audited by third party bodies to ensure compliance in a range of areas for their clients; Jones FM management procedures are accredited to ISO 9001 and ISO 14001, which means that they are both quality assured and environmentally responsible. Bradley and Christopher are proud that their firm is able to deliver a world class Facilities Management service, and believe that Jones FM’s commitment to planned preventative maintenance helps them to offer the best possible service to their clients.

“Delivering a world class PPM service allows us to provide a proactive approach to building services maintenance. Rather than leaving works to the point where they have to be reactive, and resolving this when the issue has already arisen, we aim instead to resolve the problem before it has occurred. This methodology means that the overall impact a severe maintenance problem can have on a business is minimised, as we highlight potential problems and instil observation and constant vigilance, which is imposed with checks and routine works. In 2017, we will be introducing condition monitoring systems to our PPM, which will help our clients to predict plant failure and account for life expectancy, which in turn will allow them to budget correctly for the year ahead. “Our current list of client’s ranges from Chiswick Park Enjoy-Work to St Katharine Docks. As well as providing a world class maintenance service, we also have a full team of fabrics support staff, who are available to quote for any additional works required by our clients. Our support team consists of M&E engineers, carpenters, floor layers and decorators. We have a commitment to delivering only the best in customer service. We ensure we keep lines of

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communication open with all our clients, so they feel that they can contact us with any queries or issues. The majority of our clients have been with Jones FM since the company was formed, and we believe that this shows how successful we are in delivering the customer service we strive for, as our clients wish to continue working with us year on year.” Jones FM aim to become the number one provider for maintenance services internationally as they look to the future. Bradley and Christopher explain that, since their formation, they have developed procedures and processes to ensure that they have built a fantastic management team, which is supported by a great team of their engineers, who will work on sites to complete the necessary works. “We are constantly growing our remit, and this has involved the expansion of our staff for both the management and engineering teams. We believe this only attests to our growth trajectory and proves that we are capable of further expansion in the years to come. We are honoured to have won this award, and it is great to see that our hard work, and determination to ensure works are done to the highest of standards, is being recognised. Our success in winning this award is due to our team’s commitment to the Jones FM ethos of doing a job to the best of their ability and for the most competitive of prices. “Jones FM has been accredited with our ISO 9001 and 14001 for a few years now, and we have successfully passed our audits year on year, with the correct management procedures in place across all levels. We have recently passed our Carbon Neutral assessment, and we came in at 56 tonnes lower than our estimated initial assessment. We are committed to eliminating waste and emissions from our operations, as we not only want to be successful in business, but we also wish to ensure that we are socially responsible.

7 Devonshire Square Residential refurbishment

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“One of our most important aims is to significantly reduce the impact on the environment associated with the movement of our materials and employees. We aim to improve the energy efficiency of our operations and work with key suppliers and customers to minimize energy consumption. We try to ensure the well-being of our staff and clients by using innovative products that contribute positively to the environment. We are also Gas Safe registered and hope to have a full NICEIC Accreditation by mid-2017. This will allow us to offer in-house services such as combustion and electrical testing. “All of these certifications are important to us as they show that we are a company that not only wants to be successful in our business endeavours, but that also wants to demonstrate the high standard that these are completed to. They also demonstrate that we endeavour to work in a manner which is environmentally responsible, which shows that we understand the repercussions that will occur if firms do not take the impact that their work has on the environment into consideration. Finally, these also demonstrate that we have aspirations to continue gaining accreditations, showing that expansion in the service we are able to deliver to our clients is of the upmost important to us.” All involved at Jones FM are committed to ensuring that all their staff are given the best opportunities possible, and they action this by offering all team members individual plans for training and development. The rationale for this is that Jones FM was formed by Bradley and Christopher, who wanted to build an FM company with a strong family culture; as such, they look out for those within their ranks and wish to have a strong bond with all members of staff who work for the firm. “We have found that if we invest in our employees, they will invest in us. This then means that everyone will work hard to ensure that work is completed to the highest standard possible. At Jones FM, we believe in making sure that we offer positions internally, so as to give our staff the best opportunities at our disposal. We also promote and encourage our staff to come to us with ideas surrounding how they can expand their knowledge base and become more qualified, if necessary.

Devonshire Square Residential refurbishment

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“This attitude is attractive to potential employees and ensures we get a high number of high calibre applications. Employees tend to stay with us for many years, as they know that we will always look out for them in terms of growth and that there is potential to expand with us. We have grown the company from 3 team members to just over 80 in a very short period of time, with a very high retention rate, which demonstrates the success we have had in this area. Our family business ethos is still very much at the heart of everything we do, and this will continue to attract the very best talent within our sector. “As well as offering dedicated staff members, we are ideally located to serve our clients, as the majority of our business is located within the M25, and our offices are based in Dartford and St Katharine Docks. This means that we can ensure that our team can access our clients’ sites promptly to ensure that we can deliver on any task required. “Technologically, we are also taking great steps in order to be able to better service our clients. We recently fitted all of our company vehicles with a Telemetric system, which allows us to track our vehicles and reduce our fuel consumption, as well as being able to update our clients as to where our staff are in the event of a callout. We have just launched our new Microsoft Office 365 Shared Drive, which will allow our staff the flexibility of working almost anywhere, and also allows communication to become more efficient, and therefore speed up our internal processes. Our aim for the next three years is to make all of our sites paperless, by introducing a new online and handheld platform. “We have plans to grow our business nationally, and potentially into Europe, within the next three years. Our partnerships with many Blue Chip Clients has put us into a position where this is possible, and our appointment at Chiswick Park Enjoy-Work and St Katharine Docks for the next three years as their M&E Service Partner will see us grow the business to another level. There are some very exciting times ahead for our company, and we look forward to seeing what is in store for Jones FM.”

Chiswick Park Enjoy Work

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10 Company: Britannia Fire Name: Karen Harvey Email: karen.harvey@britannia-fire.co.uk Web Address: www.britannia-fire.co.uk Address: Britannia Fire Ltd Ashwellthorpe Industrial Estate Ashwellthorpe Norwich, Norfolk England NR16 1ER Telephone: +44 (0) 1508 488416

Best Fire Extinguisher Manufacturer 2016 - UK

Britannia Fire Ltd Britannia Fire are a leading UK fire extinguisher manufacturer offering a full range of portable and wheeled fire extinguishers. Andy Spence provides us with an overview of the firm and the high standards it adheres to in order to offer the very highest possible standard of products to this vital industry.

ased in the heart of Norfolk, extinguishers made by Britannia Fire are exported all over the world and used in supermarkets, universities, office blocks and industrial locations including offshore oil and gas platforms – keeping thousands of people safe from the danger of fire. The firm’s unique P50 foam and powder fire extinguishers employ design technology constructed of composite materials which were pioneered by the aerospace and motor racing industries.

The main construction of the P50 is a High-Density Polyethylene Aramid fibre Kevlar® type material woven onto the body; it is strong and incredibly light. The P50 incorporates three patented elements – the loose weave, blow moulded inner body and a locking neck ring. Customers who rely on the P50 include blue chip companies and household names, including Anglian Water, Thames Valley Police, universities and Credit Suisse’s Canary Wharf and Pall Mall offices. Andy Spence, Sales Director, who is immensely proud of the work the firm has done and the achievements it has made, discusses how the firm aims to provide the highest standards of client services and products. “This award is a tremendous accolade, recognising Britannia’s contribution to fire safety across a wide range of buildings and facilities, but also in saving money for customers in times when value for money is a key factor in providing services, without sacrificing safety for workers and the general public.

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“This focus is highlighted by our overall mission: to provide top quality fire safety equipment suited to the needs of a wide range of clients from all corners of the globe and in a huge variety of environments from retail shops and offices to oil rigs and petrochemical sites. “This is also coupled with product development, which has always been at the heart of the company, first patent awarded back in 1986 for valve control, as well as using the latest production techniques. Britannia has its own fire ground for testing its products.” The company is based in a former railway yard in Ashwellthorpe in the centre of Norfolk close to the recently-improved A11 road giving access to the national transport network. Its rural location has not stopped it flying the flag for exports, with its products now being sent to more than a dozen countries across Europe, the Middle East, Asia and Australia, including Azerbaijan, Nigeria, UAE, Dubai, Abu Dhabi, Sharjah, Qatar, Kuwait, Singapore, Kazakhstan, Oman, Vietnam, Tokyo, Sri Lanka, Bahrain, Bangladesh, India and Kenya. Overall, Founder Roger Carr has dedicated his life to improving the efficiency of the fire safety industry worldwide and serving his customers by inventing the most efficient and cost-effective products, and moving forward the firm will continue to build upon this legacy of excellence.

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Company: Hotelcare Web Address: http://hotelcare.co.uk/ Address: 4th Floor, 29-35 West Ham Lane, Stratford, London, E15 4PH Telephone: +44 (0) 20 3019 2324

Best Hotel Support Services Company - South England

Hotelcare is the UK’s leading hotel support services company, providing the hospitality industry with top rated services and staff from Room attendants to Executive housekeepers. We invited Daniel Boshier to tell us more about the firm and how it has come to achieve its market leading position.

ith over 30 years’ experience of providing a top quality service, Hotelcare services over 200 hotels nationwide, cleaning over 30,000 rooms per day, all using environmentally friendly practices. We are able to supply a wide range of staff including Room attendants, Housekeepers, Public Area Cleaners, Linen Porters, Porters and more. All staff are supervised and each location has a separate management team who are ISO accredited.

Hotelcare’s commitment is to providing a professional service carried out by thoroughly trained staff. This dedication has led to building long-standing relationships with many of the top hotel chains and brands as well as individual hotels and privately owned chains and franchises. These relationships with clients has allowed the firm to nurture successful working partnerships, and working towards becoming a natural extension to the in-house team, as Daniel explains. “Here at Hotelcare we manage housekeeping and other back of house services to hotel groups which range from small independent hotels to international hotel chains. We operate to the highest standards by setting clear SLAs with our clients and providing a housekeeping team who benefit from bespoke training and working practices developed by our in-house specialists. “Our mission is to be the supplier of choice for our clients and their guests, and as such we offer care, innovation and quality across every service we provide. We are fully committed to providing quality services and are constantly working towards improved efficiency within our practices. Our ISO 9001 accreditation, demonstrates the quality of our management systems. Quality control is something we take pride in and reviews are carried out periodically together with client questionnaires and spot checks. “The environment is also a core focus, and as such we have several procedures in place to ensure we uphold our environmental credentials. Hotelcare hold Environmental accreditation ISO 14001 and all Hotelcare’s suppliers are ISO 14001 accredited.”

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As the hotel industry continues to grow the demand for firms such as Hotelcare continues to grow; however, the industry remains highly competitive and therefore Daniel describes the techniques his company use to differentiate themselves from the competition. “Here at Hotelcare we differentiate ourselves by striving for continuous improvement across all activities and not being afraid to make changes. Recent innovations include our integrated, recruitment, back office, time and attendance, payroll and admin system which we developed ourselves and allows us to monitor the performance of sites and individuals. It also allows us to analyse our results and focus resources where they are most needed, thereby streamlining our operations. “In addition, we also aim to be the employer of choice in order to attract the very best talent on the market to our firm. As such our internal culture is focused around engaging our teams by encouraging them to contribute, make suggestions and challenge perceived perspectives. Fundamentally we are creating career paths and not just providing jobs, and we support this through extensive learning and development at all levels.” Within the wider hotel cleaning market Daniel foresees increased interest in outsourcing as hotel companies re-structure and look towards reducing operating costs, and as such his firm will be seeking to grow and expand in order to meet this demand. “Moving forward we will continue to grow the business by expanding relationships with existing relationships and forming partnerships with new clients. In addition, we want to be seen as a great place for our employees to work in order to overcome the skills shortage which we are seeing across the industry and which will continue to impact on businesses such as ours for many years to come. Despite this challenge we are committed to continuing to support our clients and are excited about the developments that the future will bring.”

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Company: HFL Building Solutions Web Address: www.hflbuildingsolutions.co.uk Address: Freeman House, Oldham Street, Denton, Manchester M34 3SU Telephone: 0844 980 2218

Best Building Maintenance Company - Northern England

HFL Building Solutions is one of the UK’s foremost building services companies. The firm have an enviable reputation for the reliable delivery of both cost and energy efficient building management, plus operational and technical solutions for businesses of all shapes and sizes; from retail parks to leisure complexes, educational establishments and commercial properties.

FL Building Solutions are a specialist in providing on-going maintenance solutions in business-critical scenarios. The team of skilled engineers and technicians employed at the firm are highly proficient in operating and maintaining complex and intelligent HVAC and M&E Maintenance. HFL offer a wide range of services, including planned preventative maintenance (PPM), mechanical and electrical maintenance, lighting and power, air conditioning systems, heating and ventilation, building management systems, energy control management, plumbing and public services, minor and major project works, a 24/7 help desk facility, energy monitoring and management.

The account management structure at HFL seeks to ensure that the firm keep their focus entirely on meeting targets and managing to agreed work plans, with a top down structure which places accountability at each and every level. Any problems that are reported are escalated in the appropriate way, to ensure that a speedy and satisfactory resolution is found. With regular scheduled meetings held for each of their customer contracts, the chance for error is minimised and overall quality of the firm’s work is raised. HFL are enormously proud to have won this award, and the team believe that this is down to their reliability and their ability to continually meet and exceed expectations. The firm believe that their familiarisation with their customers’ individual systems is important, so they strive to supply dedicated engineers who ensure a rapid response and continuity, with the aim and ability to make the building more efficient, aligned with a strong customer focus. To underline their commitment to technology and customer requirements, HFL has invested significantly in a new CAFM system, Maximo. Maximo provides a real-time interface between the office system and mobile operatives, allowing job data to be gathered quickly and efficiently, including signatures

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and forms. The system allows real-time visibility of commercial and H&S compliance, alongside the management of SLA risk and the measurement of SLA fulfilment. This allows for the highlighting of exceptions at an early enough stage to allow corrective action to be taken, and the logging of these issues prevents the reoccurrence of such problems through scheduling. Maximo also helps to improve return on assets, decreases costs and risk, increases productivity, and allows for the control and automation of asset and business service processes. Increasing asset service delivery responsiveness and revenue and allowing for the documenting and management of regulatory compliance efforts results in the lowering of the total cost of ownership, which makes the system incredibly useful for HFL. It is not only the ability and expertise of the staff at HFL Building Solutions that confirms their success. It is also about how they work together as a team. With a flat management structure and an open door policy, each department liaises with the others to ensure that all requirements are met, that the most appropriate resources are deployed, and, most importantly, that their customers are more than satisfied with the service that they receive from the firm. HFL now offer their quality service on a project by project basis. Whilst many of the firm’s customers like to engage their services on a contractual basis, others have projects which need to be undertaken by highly qualified engineers, but do not have a longer term requirement. HFL are now able to satisfy those needs, by providing engineering resources where and when required, thus ensuring that projects are completed to time and to budget.

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Company: The Lighting Industry Association Name: Steve Davies Email: steved@thelia.org.uk Web Address: www.thelia.org.uk Address: Stafford Park 7, Telford, Shropshire TF3 3BQ Telephone: 01952 290905

Best Construction Industry Trade Association - UK

The Lighting Industry Association (LIA) is the largest trade association in Europe dedicated to serving the UK Lighting Industry and its supply chain. We invited Steve Davies to tell us more about the association and the services and support it offers to all its members.

ocated at the forefront of the industry and dedicated to promoting best practice throughout the sector, the LIA existsto share its vast industry knowledge and providing a wide range of services for its members and the wider lighting market. Steve outlines how the firm uses its industry influence and expertise to support its members from across the industry.

“The LIA is a product of merging two trade associations representing the lighting industry into one voice; this merger has enabled us to have greater influence over legislation, a joint strategy with the UK government and access to grant funding, enabling the establishment of a major test laboratory and Academy for the entire lighting supply chain. “The association has over 260 members, who are suppliers of lighting in virtually every category, from domestic to specialist commercial lighting. Our overall aim is to support our members in achieving excellence in the lighting industry. To achieve this, we provide services that range from full UKAS accredited product testing to a wide range of courses in lighting leading to HNC/HND. The LIA also operate a WEEE compliance service with a fleet of trucks collecting end of life lighting products and lamps. Additional services include lobbying, insurance and warranty offers, statistics and guidance on legislation. “By offering a wide range of services on a not-for profit basis and by adding value to membership through ensuring our members are offering compliant products makes joining a simple decision.” Lighting is already in a new digital age in terms of controls and intelligent systems but is soon to enter the world of data and communications with the advent of visible light communications or LiFi. As the industry’s core association the LIA is at the centre of a revolution in lighting technology and the new Academy and test laboratory employ the latest iterations including lighting

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which senses people as they enter rooms and adjusts colours and intensity to match the human bio-rhythm. State of the art AV systems ensure trainees have a fully up to the minute experience. In order to support clients ahead of this exciting new era, the LIA is currently instigating a bold new development in order to keep members fully up to date with developments and ensuring that they benefit from this digital revolution. “From January 2017 the LIA will begin random testing of its members’ products to ensure they are compliant. This gives their customers greater confidence and means that membership of the LIA stands for compliance and quality in a market increasingly populated by poor quality non-compliant imports. This latest development is a bold move in the field of trade associations but we are excited for the implications of this.”

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Company: The Organisers Ltd Name: Katie Shapley Email: katie.shapley@theorganisers.com Web Address: www.theorganisersproperty.com Address: 166 Chiltern Drive, Surbiton, Surrey KT5 8LS Telephone: +44 (0)207 078 7554

Best Residential & Commercial Property Management Company

The Organisers are a highly experienced team supporting private and corporate clients to look after their homes and business properties. We invited Managing Director, Katie Shapley, to tell us more.

stablished in 1998, The Organisers act as a private office for their clients. They have a team on hand 24/7 ready to help with anything when managing their client’s homes and offices, and to set up their lifestyles in the UK when relocating from abroad. The firm prides itself on the fact that it still works for the same successful people who appointed them all those years ago, which is down to the firm’s dedication to excellence, as Katie outlines.

“Here at The Organisers we have an excellent reputation and we take confidentiality and security very seriously. We endeavour to undertake every task in as short a period of time while still producing the best possible result. “Whether managing a home, arranging a relocation, providing domestic staff or fixing the air conditioning, our huge database of suppliers and knowledge of exactly who to use and importantly, who not to use for any given task means we can provide a first class service no matter what the issue. We only work with those companies who have the same attention to detail and share our commitment to delivering exceptional levels of work and service. Overall we are not your average property management firm and our solutions are world class.”

“Our mission is to take care of the problems for our clients, leaving them to get on with their jobs and make a better world. We achieve this by working in a diligent, caring and transparent manner. We know we are only as good as our last job and we ensure that we work with a range of contractors and suppliers who share the same ethos as us. It takes a lot of time and commitment to efficiently maintain a home or office, especially if you are based internationally. We work with reputable tradesmen to bring peace of mind to clients based both here and abroad. We are experienced in dealing with a huge variety of property issues and apply our meticulous attention to detail no matter the size of the brief. We have arranged for an 85,000 square foot building to be refurbished and, at the other extreme, paid a one-off visit to a mews house to have a faulty window catch fixed. “We believe that all property management challenges are based around service ethos and level of commitment by suppliers. Not only is it important to ensure that we use the right suppliers for the right job, but that they operate in the same transparent way as ourselves.

Property management is not the only specialisation of the company. The Organisers offer a variety of services across four key divisions: Property & Relocation; Schools & Education; Staff & Recruitment; and finally, Your Private Office, which offers concierge and lifestyle services to their wide range of international corporate and private clients.

Moving forward, we have a number of plans to revolutionise the industry and create a whole different set of expectations around buildings and their service providers. This is an exciting time for our company and we are looking forward to realising our plans and showcasing our exceptional levels of service to new clients throughout 2017.”

As such The Organisers have dealt with a vast array of different projects over the years for their international clients. What unites these projects is that they are all undertaken by a team who understand service, who are fully vetted and believe that every client’s needs are different. Katie outlines how this all fits into the company’s client focused mission.

‘’.... we are very grateful for the diligence, professionalism and organization you are bringing to our needs. We have used enough providers to know the true rarity of the quality of service you provide.’’ Private Client 2016

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Company: SAT Consulting & Construction Inc. Name: Sergio Alejandro Torres Email: Sergio.torres@satcc.ca Web Address: www.satcc.ca Address: 6760-99 St NW, Edmonton Alberta Canada Telephone: 7809935300

Subcontractor of the Year - Canada

SAT Consulting is all about people. The company was founded in November 2007, when a 23-year-old Sergio Alejandro Torres took up the challenge of building a company that was fully focused on exceptional service. Since then, SAT Consulting & Construction has become a leader in general contractor supply, trade support and consultancy to some of Canada’s largest construction companies. AT Consulting’s mission is to be the most responsive and innovative contractor it can be. The team challenge themselves every day, and are continuously shaping the company based on their vision, and backing this up with a solid plan and real execution. Sergio acknowledges the long and endless path of learning involved in this business, and supports his team throughout this continuous process.

“We challenge ourselves because it is in our nature to do so. Our scope of work is incredibly broad; we do not define our specialities, as when a client presents us with the challenges they are facing, we tackle them, we do not just specialise and refuse other work. The success of SAT Consulting relies on our people, as they are the ones that drive our company; behind the desk or onsite, our team gear up the tool belt to get the job done. It has been almost ten years since our foundation, and we are proud to say that we are still a zero accident company. “Construction is not an easy industry, and for us, the road has been paved with many difficulties that we have had to overcome, alongside the exciting opportunities that have been presented to us. It’s a tough path to build, but when you are responsive, effective and save your clients’ time and money, we walk away from a project knowing they will call back. Our clients attest to our skills, motivation, and how thoroughly we embrace their needs. “Our company currently operates three main divisions: Interior Control Demolition, Consulting, and General Construction for new and renovated buildings. However, we pride ourselves on the fact that we are not just another subcontractor; we are goal oriented and our specialty relies on providing solutions that ensure a project is not just successful for our clients, but for our clients’ clients.” SAT Consulting is an Edmonton based company, with the team participating in work all over Alberta, British Columbia and Saskatchewan. Despite this wide range, Edmonton remains home for the company, who value the

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diverse and proactive work that allows them to continue their professional development. SAT Consulting are proactively taking on every opportunity they can, as Sergio explains. “Alberta is currently under a lot of financial stress due to the low price of oil in the international market, and therefore many projects have stalled. The competition has become more aggressive, meaning that the integration of our processes and services needs to be more effective. It is during times like this where we can thank developers, investors and the government’s plans for new and remodelling of infrastructure, which we hope will boost stalled projects and allow us to continue seizing every opportunity. “In this current age of technology and globalization, having a solid platform and up-to-date technology is what allows us to keep moving at a faster pace and to keep customer satisfaction levels high. We are able to communicate thoroughly with our customers, from responding to an email within seconds to being able to share a full set of drawings and reports with our clients. A computer alone is not good enough; we make use of efficient software and we are currently exploring the development of our platform to better serve our clients. We hope that these proactive investments will pay off in the future and help us to continue growing the business. “We also foresee this technology helping with our project management, as every project we undertake is different from the last; in 2016, our portfolio was so broad, we had to make sure that our approach matched. We participated in projects ranging from a private bathroom renovation, to a 30+ storey high rise, with a combined value of $165 million. While we are a small piece of these projects, it’s a great feeling to be a part of the changing landscape that is defining our cities and our industry. We are constantly adapting and evaluate our system on a project by project basis. We are an adaptable company that thrives on developing solid plans and addressing these plans with swift execution. We love working on high-rises, and multifamily properties, so we hope to continue to be a part of more of these in the future.”

As SAT has continued to grow, keeping a uniform culture has proven difficult, between their scopes of work and demand. Sergio believes that the larger a company becomes, the more that culture has to reinvent itself to accommodate more employees and the need for management.

â&#x20AC;&#x153;We are looking forward to the upcoming year with our team; we want to become the general contractor of general contractors. Not a company of choice when selected, but a company that is automatically chosen. One of our important goals is to become a developer someday, and we are certainly getting there.â&#x20AC;?

â&#x20AC;&#x153;Alongside providing free meals, employee parties and financial bonuses, we support our employees through education packages, health coverage and various work incentives to retain talent, maintain our vision and provide constructive challenges. It is important for us to continue to create a positive work environment where employees feel valued, accomplished and heard, because they are the backbone of our company.

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22 Company: SPICA Technologies Ltd Name: Tim Streather, Co-Founder / Sales and Marketing Director Email: tim@spicatech.co.uk Web Address: www.spicatech.co.uk Twitter @spicatech Address: SPICA Technologies Ltd, iCentrum Building, Innovation Birmingham Campus, Holt Street, Birmingham B7 4BP Telephone: 0330 120 0345

Best Intelligent Building IoT Solutions Company - UK

SPICA are a specialist FM Internet of Things Solutions Provider, offering a suite of services for both Hard and Soft FM. Co-Founder and Sales and Marketing Director Tim Streather talks us through the firm and how these innovative solutions are changing the face of the market for the better.

he Internet of Things (IoT) presents many new opportunities in FM, and many businesses are looking to understand and analyse how this technology will impact and integrate with their existing IT structure and management strategies.

SPICA Technologies helps companies bridge this gap. The firm’s team of experts work in partnership with clients to ensure that they are able to navigate and maximise the benefits that connected devices are able to bring. Tim discusses the firm’s mission to revolutionise the market. “Our mission here at SPICA is to help revolutionise the FM industry with the proliferation of IOT-based products; enabling FMs to offer completely new services, and better, cheaper existing services, to their clients. Ultimately, we want to raise the profile of IOT solutions, and for IOT to become a de facto tool that FM’s look to acquire and integrate in their businesses, in the same way that CAFM and BMS are today. “To achieve this we work in partnership with our clients to ensure that they are able to maximise the benefits that IOT is able to bring - both to the bottom line and to a wide range of operational practices.” Within the facilities management space, executives face ever-growing pressure to improve the efficiency of their estates: Improving reliability and efficiency, ensuring operational continuity, managing the increasing complexity of buildings, merging legacy buildings and their systems with facilities expansions, maintaining aging infrastructure, and improving reporting and compliance are prime examples, along with the familiar challenge of “doing more with less.” Accessing useful evidence-based data to make informed decisions has typically been very difficult, being either based on inaccurate manual readings, or patchy point-in-time information from traditional BMS systems. The Internet of Things (IOT) offers alternative mechanisms for success, using

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simple, low-cost sensor devices to provide valuable contextualised data in real-time. This is a key enabler in providing Smart, Resilient, Sustainable and Productive buildings, which SPICA can help deliver via forward thinking FM providers. One example of the type of simple, retrofit Internet of Things Technology offerings that SPICA have developed for the Hard FM sector is a real-time water system monitoring solution for Legionella control. devicepoint™ for Healthy Water replaces traditional manual techniques with connected devices; taking real-time data readings on pipe temperature which feed into the devicepoint™ dashboard for easy remote access. This innovative and first-of-a-kind IOT solution offers huge cost savings, better accuracy to exceed regulatory requirements, and a pro-active approach to tackling this widespread health risk. By eliminating regular manual testing work, the risk of a water system being contaminated with Legionella is significantly reduced for a fraction of the current typical cost. The benefits of Internet of Things powered systems such as this are numerous in many domestic and work environments, as we move towards a future of Smart Cities. The firm will be looking to continue to build upon its portfolio of solutions and offer new, innovative solutions which meet the ever evolving needs of the facilities management market, as Tim concludes. “Currently we have a portfolio of new hard and soft FM services we are building out for launch in 2017 as well as expanding into Europe and the US. One interesting project we are currently undertaking is with Manchester CityVerve, the £10m government backed Smart City demonstrator programme. “As one of the key consortium partners our focus is on environmental monitoring and energy management within ‘legacy’ buildings. These

environments tend to have poor energy efficiency and do not have inbuilt sensing/modern BMS capabilities, but could provide the biggest opportunity to improve energy and efficiency through better awareness and pro-active behaviour. Being able to quickly and easily (non-destructive installations) retrofit sensor capabilities into these environments, and make that data available to other enterprise systems will help â&#x20AC;&#x2DC;legacyâ&#x20AC;&#x2122; buildings benefit from the same (or better) management and optimization as nearly-new and modern buildings within the Manchester Corridor. This will have a positive effect on reducing energy usage, as well as improving the wellbeing and productivity of workers within the buildings.â&#x20AC;?

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Company: Traka Web Address: www.Traka.com Email: info@traka.com Telephone: 01234 712345 Head Office: 30 Stilebrook Road, Olney, Buckinghamshire MK46 5EA UK

Best Key Cabinets & Locker Systems Provider 2016

There are numerous times when the sheer number of challenges involved in managing a facility becomes almost too difficult to handle. Whether you’re a distribution and manufacturing plant, a rail depot or a hospital with organisations looking to reduce costs where possible, fewer and fewer staff are left to oversee a building. But with so many tasks piling pressure on facilities managers, it is often the seemingly simple processes that cause problems. n example of one of the key processes which is often neglected is key management. Almost every organisation has an access control system, and may be on their second or even third generation system. Keys should be an extension of an access control policy, but in most facilities they are treated in an outdated way, being issued from the wall mounted key press which is itself managed with a key that likely lives in an office desk drawer or is owned by security personnel. The key press is opened in the morning, but what happens if the designated holder is off sick? And how are the keys accounted for as they are used? The answer is that sometimes such auditing is never in place, and if there, it often involves signing in a manual log.

Key management is without doubt the most under-automated and antiquated process in almost every facility. However, the technology now exists to provide access control to those keys at a fraction of the cost of a full blown access control system. At a time when businesses are analysing every cost very closely, facilities managers cannot afford to take this kind of inefficient approach. Something as simple as losing keys can cost a considerable amount of money. This was highlighted when a set of Wembley Stadium’s ‘laser keys’ were lost, which potentially cost tens of thousands of pounds to replace and at the same time presented a very real security risk. If you are going to manage access to buildings, rooms, riser ducts, lifts, basements and equipment using keys, then you have a duty to find a way of ensuring the keys are looked after properly. So what steps can be taken to help keep keys safe and thus improve operational efficiency and reduce expenditure? And how do you even know when the keys are lost or mislaid? Firstly, the risk of human error needs to be taken out of the process. Automated key management systems have been adopted by supermarkets, schools, universities, prisons, utilities, retailers, banks, casinos, car dealers,

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police forces and airlines and they have all realised the wide variety of benefits these systems can offer. These organisations use intelligent key cabinets that automate the dispensing of keys within their organisation and electronically recognise their users. A key vending system automatically ensures that only an authorised user has access to a specific key or set of keys. The benefits include improved customer service, more efficient processes, better insight into operational performance, greater employee accountability, and reduced maintenance and replacement costs for equipment and vehicles. Another key factor is to ensure keys never leave site. They should be securely managed within the electronic cabinet and access is restricted to each authorised user. When a user needs the key, their ID grants them access. If the person then accidentally leaves the site with the key, it is easy to find out from the system who took the key, so a quick phone call is all that is needed to get the key returned. Facilities managers know who has a key and the user knows they know, so inherently more care is taken to replace the key after use and to look after the asset the key accessed. Furthermore, there is the safety aspect. Keys are very often used to restrict access to equipment or higher risk areas. Even simple things like ladders need to be restricted to trained members of staff, let alone the maintenance key for the elevator, the chemical store and the many hazardous items that exist in most organisations. Keys are the only sensible way to unlock the padlock or room. But how do you ensure that only trained staff accessed these items or areas? It is almost impossible to police, so an electronic management system takes care of the whole process. The manager defines the access rights and the system takes care of everything else, declining access to those who do not have valid licenses and appropriate training, and automatically recording the use and return of the key. A clearly defined process to manage the risk is enforced reliably and efficiently.

Ultimately, key and access management should be a simple process and should not add to the stress of facilities management. An automated approach takes the pressure off facilities managers because they can be confident that keys can be located easily. It also cuts down on the time wasted in access management, thereby keeping the board happy and helping ensure compliance with the ever more stringent employee protection rules. Traka systems enables managers to secure, manage and audit the use of almost any physical asset, including premises, devices, secure areas, equipment, machinery and vehicles. Traka provides intelligent key management and equipment management to better protect important assets; resulting in improved efficiency, reduced downtime, less damage and fewer losses which in turn means less administration and lower operating costs.

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Company: 24hr Solutions ltd Address: Faulkner House, Victoria Street, St Albans, Hertfordshire, AL1 3SE Phone: 0208 819 3117 Website: http://www.24hrsolutions.co.uk

Best Building Maintenance & Mechanical Engineering Firm - UK

24hr Solutions is a Building Maintenance and Mechanical Engineering Company, based in Hertfordshire, UK. We profile the firm and explore the secrets behind its success.

ounded many years ago, but not incorporated until 2012, 24hr Solutions draws upon many years’ experience and has since grown from strength to strength. Specialising in Building Maintenance, specifically Planned Preventative Maintenance, 24hr Solutions has contracts with clients ranging from Local Authorities and councils, small to medium commercial and industrial businesses as well as major blue chip clients.

In addition to the PPM, test and inspection services, 24hr Solutions also has developed an install team of engineers like no other. Covering all aspects of install and supported by the team of service engineers, there really is no other company that can claim ‘no problems, only solutions’ like 24hr. Headed by Phil Turner, the company boasts maintenance and installs in the UK as well as now working on some major overseas projects. Managed by its team of Senior Managers and covered by Safe Contractor, 24hr Solutions operates to ISO 9001 standards, ensuring peace of mind to all clients that work with the firm. Supporting clients is at the forefront of the firm’s focus, and as such it offers a range of services and solutions to ensure clients have a stress free experience when they work with the firm. With 24hr Solution’s custom portal clients can view the current job as it happens and monitor maintenance schedules. Moving forward, uncertainty across the entire UK economy will lead to finance becoming increasingly important across all industries, including facilities management. As such, in order to support clients 24hr Solutions offer three to five year fixed pricing contracts, offering them financial stability and making forecasting and financial management for them much easier. This client focus and dedication to ensuring that they receive the very best solutions which meet their needs will remain the firm’s ongoing aim as it looks towards 2017 and beyond.

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Company: Absolute Hygiene Solutions Limited Name: Liesa Brownless, Managing Director Telephone: 0208 317 9693 Web Address: www.absolutehygienesolutions.com

Best Workplace Hygiene Experts 2016 - South East England & Award for Excellence in Clinical Waste Management - South East England

Founded in 2006, Absolute Hygiene Solutions (AHS) Limited are an independent, workplace service provider, with clients predominantly based in London and across the South East. The firm’s clients seem to embrace AHS’s hands on approach and pro-active work methods, as Liesa Brownless explains. t AHS, we are experts in providing a wide range of innovative hygiene services to a diverse range of customers, whether its specialist entrance matting, infection control, washroom supplies, or clinical waste management. We provide a consultancy service to help our clients save money and reduce their water and energy usage, as well as raising the level of hygiene in their workplace. As an ISO 14001 accredited company, you can be assured that we will have a positive impact on your sustainability targets.

Our dedicated uniformed service technicians visit at times agreed with your Account Manager and if you need to speak to us at AHS, you don’t have to listen to machines – we’ll answer your query right away. We are very passionate about providing the right services for individual needs and working with you over a period of time to understand your needs for the future. Companies today are more aware of the positive impact Infection Control Services can have on reducing absenteeism in the work place. Infection control and AHS’s services go hand in hand, reducing infections in all envi-

ronments. An effective basic infection control programme including frequent hand washing, the use of a hand sanitiser, and effective hand drying will help protect your employees, customers and your business. We can also offer more advanced auto services to reduce absenteeism further by incorporating air sterilization, WC and urinal auto sanitation, toilet seat sanitiser and other auto non-touch solutions. Our Airsteril systems are benefiting all industries from funeral parlours and school academies to your tele-sales offices; helping to eliminate airborne bacteria for a heathier workplace, whilst elevating the environment with fresh air. Our employees are incredibly dedicated and take great pride in providing service excellence throughout the business, and we believe they are our greatest asset. After working for a larger hygiene service provider for 15 years prior to founding AHS Ltd, we vowed that customers would always come first and we would listen to our client’s needs before offering the right, innovative solutions. We will always remain committed to our clients’ welfare and our environment, whilst working pro-actively to solve everyday problems enabling you to carry on with your working day.

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Company: Car Park Valeting Limited Name: Andrew Butler Email: Andrew@kingshott.com Web address: www.carparkvaleting.com Address: Manor Farm Business Park, Shingay cum Wendy, SG8 0HW Telephone: 01223 206050

Best National Car Wash Franchise 2016

Car Park Valeting Ltd Car Park Valeting Limited (CPV) is recognised as one of the UK’s leading hand car wash franchise networks, with a client base which includes the likes of Waitrose, Asda and Sainsbury’s. The company has doubled in size within the last year, and now manages over 118 sites across the UK; Andrew Butler was keen to tell us more. PV provides a multitude of services ranging from basic trolley services and the provision of hand car wash solutions, to their mist spray environmentally friendly solution, and their bespoke built full valet jet wash station, which uses rain harvested water and a recycling plant. Andrew explains that the firm now manage and operate franchise car wash services across the UK, and believe that they provide two key benefits in doing so.

“We believe one of the key benefits offered by our service is that we allow the supermarkets and shopping centres that operate as our landlords to provide an extra service to their customers. In doing so, this increases their customer loyalty. Benefit two is that, from a financial perspective, the landlord achieves a net rental income that has no financial risk or cost associated with it. We help to build the volume of income lines for the firm, which increases the profitability of each location. “CPV’s service offering also offers advantages that cannot be found elsewhere in the industry. We have developed a recycling plant solution that is recognised and appreciated by our clients, which is enabling us to collectively reduce the water consumption requirements of the business, and as such, makes us more environmentally friendly. We also believe in transparency in all of our dealings, whether these are with the landlord, franchisee or the operatives who work for the firm. This ensures clear communication and understanding that helps create the CPV Franchise Family, and which guarantees that we all have one aim; to deliver first class customer service at all times. “Our internal culture is one of openness, respect and autonomy. We teach and ask our teams to make their own decisions, and in doing so, drive the business forward successfully each day. In ensuring respect in all of our dealings, we consider all aspects of our business decision making and how it affects others. Our overall mission is to self-regulate the industry, and ensure that our business leads the way in compliance on health and safety, customer service, operating standards and employment compliance.” We asked Andrew about challenges that are currently facing his industry, and how he expects Car Park Valeting Limited to adapt around these.

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“The challenges we are seeing in the industry currently are a result of the need to ensure that minimum wage structures are correct and in place and difficulties relating to competition from illegal operators that are allowed to grow with lack of compliance or policing from water authorities and environmental bodies. CPV continues to lead the way in compliance and looks towards the councils, water authorities, and environmental bodies to ensure that when a car wash operator establishes itself in a town or region, all operational compliance issues are addressed and authorised. “As the business has grown, technology has become an increasingly key component of our business. We use the unique NSL Keesing software service on mobile phone and iPad tablets to assess operatives and ensure that each worker complies with the UK Right to Work regulations. By using this service, which is recognised by bodies such as the Police Force and various Immigration Agencies, we go above and beyond when it comes to checking validity of personnel, as per the terms of the Asylum and Immigration Act 2006. We also use our own dedicated software as a model audit document, so that our Regional Business Managers can audit and assess the success of each site.” As Andrew considers the future of the industry, he sees more sites becoming business type hubs, whereby you will be able to wash your car, have your tyres and batteries fixed and enjoy a coffee or shop while you wait. “I entirely believe that the convenience we bring to the customer, matched with our excellent customer service is the key to our future success. Supermarkets like ASDA, Sainsbury’s and Waitrose have established that their customers want additional services when they shop, and the fact they can have their cars washed while shopping is a bonus many wish to utilise. “Our operational base now covers England and Wales, and we have a strong client base appetite for new sites. Due to this, we expect to open at least 50 new sites per year. Provided that we continue to learn to develop, train and embrace change, we believe we will be at the forefront of the car wash industry for many years to come. The additional support offered by our sole chemical supplier, Nielsen Chemicals, adds the extra advantage for us, as we know that we can have confidence in every product used across our sites, secure in the knowledge that they are safe and bio-degradable.”

FM160022

Company: Carbon Numbers Name: Neil Fright Email: Neil.fright@carbonnumbers.co.uk Web Address: www.carbonnumbers.co.uk Address: No 8 Lanswood Business Park, Elmstead Market, Essex CO7 7FD

Best Energy Reduction Consultants 2016 - UK

Carbon Numbers delivers data led energy solutions based on modelling building consumption, reviewing interventions and designing schemes that improve both the comfort and control in buildings, and reduces energy consumption and the associated utility bills by up to 60%. We spoke with Neil Fright, who told us about how technology is driving his business forward.

arbon Numbers delivers these solutions across a number of sectors, from prestigious corporate offices, hospitals, universities, and schools in central London and the south-east, to your normal office and education environments. Neil believes that the key to Carbon Numbers’ operation and high standards is client engagement, as the firm works in a very open and transparent manner, and share the financial risk, either through funding projects or by putting their fee at risk against KPIs.

“We are delighted to have won the award, and we are really pleased to have been recognised for trying to educate and open up a new market and ways of making buildings smarter and better utilising the resources they have available. Our success is down to the willingness of our clients to buy into our approach and our excellent staff who deliver the projects.”

“We take true risk and will stand behind all savings. We don’t just appraise technology; we believe that through better engineering and innovation, we can drive a building’s performance to higher levels of comfort and savings. In the UK, FM is about both consolidating and finding new areas. Our overall mission is to aid businesses and those in the public sector to manage, minimise and control their building’s energy usage - put simply, we provide building intelligence. We do this by employing market leading experts, being able to fund projects at our risk on savings and deliver through our own internal system, Click Energy. We are launching a world class bureau, which will remotely monitor, diagnose and proactively resolve building issues and managing performance of facilities live and dynamically.” “Technology is at the heart of all we do, as we are a data driven and focused organisation. We use meter, weather, occupancy and best practice data modelled through our software and supported by our analysts to ensure that we send out those with the right skills at the right time. We work in an ever evolving industry, with technology now the brains of a building. Our engineers can help any client achieve amazing things. We can make buildings provide better working conditions, which in turn improves employee welfare alongside reducing costs and minimising the environmental impact.”

2016 Facilities Management Awards Build

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Company: Corporate Technology Services Name: Duncan Lugstein Email: info@corptechservices.com.au Web Address: www.corptechservices.com.au Address: Suite 202, 50 Clarence Street, Sydney, NSW, Australia 2234 Telephone: 1300 283 247 (Australia)

Best Onsite AC/VC Services Provider - Australia

Corporate Technology Services (CTS) is a boutique operational technology provider with the capacity for quick, flexible, consistent personalised service. We invited Managing Director Duncan Lugstein to tell us more.

stablished in 2001, CTS was formed to address an evident need in the marketplace for full AV managed services. Client service is of vital importance to the firm and shapes every aspect of its work, as Duncan discusses.

“Despite working with technology and equipment, CTS is primarily a relationship driven company. Our clients always refer to our personal approach when dealing with all aspects of our business. Providing on-site audio visual specialists is our core business and fundamental to our unique audio visual managed service model. We are the only company in Australia that can provide a service that offers a true single point of assistance, allowing our clients to focus on what they do best. Our teams are presentable and proficient with strong technical abilities to quickly resolve any issues to help ensure the success of a meeting presentation. “We see all staff as our major appreciating asset. We have technical training mapped out for each role and personal development tailored for their individual and team growth. CTS is an equal opportunity employer; we believe our company’s success depends on the effective use of the talents of a diverse workforce. Each person brings a unique flavour to the company, allowing CTS to be a dynamic provider in the market place.” “Unlike many other audio visual companies, we take the time to understand our client’s business and culture, ensuring our team is seamlessly integrated within their service. We recognise that all businesses and people operate differently, therefore we don’t offer standard solutions. Our “big picture” approach means we analyse and develop integrated solutions that work within existing infrastructure and business processes. Whether it is taking a booking over the phone or setting up an “all singing and all dancing” video conference presentation in an Auditorium, it must work, be professional and consistently at a high standard. In addition to providing high quality client service and a supportive, collaborative working environment for staff, CTS is also a positive contributor to the community, having volunteered with many charities for over 10 years.

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Ultimately Duncan is proud of how far the business has come, and excited about what the future has to offer for CTS, as he concludes. “Going forward, CTS continues to grow from strength to strength. We are in the midst of expanding our facilities management services with a number of our clients as we are known to be the leaders in providing advice and solutions in the unified communications space.”

FM160001

Company: Crystal Clean Service Ltd Web Address: www.crystalcleanservice.co.uk/ Telephone: 01144 010 550 Email Address: info@crystalcleanservice.co.uk Address: Unit 1 Neepsend Triangle, Burton Road, Sheffield, S3 8BW

Best Contract Cleaning Company - Northern England

Crystal Clean Service Ltd., provides high quality, professional cleaning and washroom management services to customers in the Derbyshire, Nottinghamshire and Yorkshire regions from its base in Sheffield. Established in 2008 by Managing Director Hayley Koseoglu, the company has shown steady growth and now employs over 70 people. rystal Clean Service Ltd provides washroom management services to its customers, specifically focusing on the maintenance and cleaning of washrooms, and the management of consumables and washroom equipment. The firm’s customers include industrial manufacturing businesses, offices, car dealerships and business centres, and Hayley is proud to note the high standard of work which is prevalent in her business.

want to continue our steady growth, in order to firmly cement our position as an outstanding facilities management company.”

“We ensure all our cleaners operate to the highest standard possible through detailed training and regular staff feedback opportunities. Here at Crystal Clean, we set ourselves apart from our competitors because we invest in and look after all our staff. We created Crystal Academy as a training resource to enable all our personnel to learn how to clean the Crystal way, and we are always seeking to give our staff the opportunity to realise their potential through external qualifications or further training. We offer a family friendly workplace, flexible hours for people returning to work, and real opportunities for people that can have difficulties accessing the job market. Our cleaners, supervisors and office staff are dedicated to the success of the company, and total customer satisfaction. “Our overall mission is to grow the business resiliently and to continue to demonstrate that we are the best contract cleaning company available. Technology is just one of the tools that we are using to ensure that we operate as efficiently as possible. Our use of technology is central to our scheduling and financial planning, which are two of the most crucial areas of our business. A great deal of our marketing activity is executed in digital media, and the proportion is only set to rise as we look to the future. “We’re tremendously proud to have won this award, and our success is entirely due to the hard work and dedication of the whole Crystal Clean team. The future is always uncertain, but our growth plans have held out so far, in spite of changes such as the National Living Wage and pre-Brexit jitters. We’ve got a very healthy sales pipeline in the medium term and we

2016 Facilities Management Awards Build

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Company: Current Force Web Address: www.currentforce.co.uk Email Address: sales@currentforce.co.uk Telephone: 020 7064 8900 Address: Current Force IFM, 25 St Olav’s Court, Lower Road, London SE16 2XB

Best Building Maintenance Materials Supplier - Greater London

Founded in 1993 to cater for the growing building maintenance market, Current Force has always been at the forefront in supplying contractors who are working in the built environment. The firm now specialise in sourcing and supplying everyday essentials and ad-hoc products for all Building Maintenance and Facilities Management requirements. ntrinsic to Current Force’s business is the culture that customers’ requirements are paramount. The firm’s independence enables them to procure high quality, low volume replacements for every area of the built environment - regardless of age or function - and they tailor their offering to fit the unique needs of each building

Current Force’s overall mission is to deliver value to customers by taking ownership of their problems and reliably furnishing goods that are competitive in price, manufactured for commercial use and supplied within a reasonable time frame. They appreciate that in the fast paced world of Facilities Management, ‘time is money’, and the more time their customers can spend servicing their clients, the better. The firm appreciate that whilst price is key in today’s revenue driven market, Engineers and Facilities Managers also require support, through excellent product knowledge, customer service and prompt, convenient deliveries. Today, Current Force supply some of the biggest names in the FM business and many of their customers have been with them in excess of ten years, confirming their continued confidence in the firm’s offering. Combining innovate software, leading technologies, a comprehensive technical library and a rich background of experience, the team are able to deal with any enquiry. As a testament to their methods, the firm have increased their customer base by over 10% this year, and have been rewarded with record sales figures. Current Force believe that maintaining this level of service will ensure continued customer satisfaction. The Facilities Management industry continues to develop rapidly across all sectors. Working in such a competitive industry, Current Force believe their greatest asset is their approachable, highly motivated and professional staff, who have extensive experience in Facilities Management and Service Provision. The firm aim to support and develop their relationship with each and every customer by keeping detailed records of goods supplied to each building, ensuring continuity and reliability of supplies.

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By embracing further technological enhancements, Current Force predict they will be able to respond more quickly and add value to their customer’s supply chain procurement processes by providing feedback to the requester along with status updates. Looking to the future, the team aim to enhance the Current Force brand and increase the efficiency and management of their offering so that their customers’ goals can be met through their improved efficiency, continued quality and reduced costs.

FM160021

Company: Diamond Cleaning Southern Ltd Web Address: www.diamondcleaningsouthern.com/ Email Address: office@diamondcleaningsouthern.com Address: Diamond Cleaning (Southern) Ltd, Clifton House, 10 Poole Hill, Bournemouth, BH2 5PS Telephone: 01202 611007

Best Office Cleaning Company - South England

Diamond Cleaning Southern Ltd Diamond Cleaning (Southern) Ltd was founded by two experienced regional managers, who have over 40 years of combined experience in the cleaning industry. The vision of the company is to provide the diamond standard of service, at an affordable price.

iamond Cleaning (Southern) Ltd work across a range of sectors, which include office cleaning, restaurants, pubs, bars, hotels and estate management. The firm offer a range of cleaning services, which include specialist carpet and hard floor cleaning, deep cleans, communal area cleaning and end of tenancy cleanings. Diamond Cleaning work with office management companies across the South of England to fulfil their commercial cleaning needs.

The firm are committed to providing an excellent service for their clients, which includes not only the delivery of high class cleaning services, but also ensuring that they remain agile to cater for their clients’ diverse requirements. This involves excellent communication between their supervising staff, the client and the cleaners, and the regular review and training of their staff. The business has grown predominantly via referrals, and Diamond Cleaning see their happy customer referrals as a testament to how they manage each and every contract. Diamond Cleaning’s overall mission has always been to provide diamond quality service at a fair price, on time, every time. The firm has always been committed to building a sustainable business, with the core principals of

the firm’s success simply being to never let customers down, and to provide ongoing management and supervision for every contract whilst maintaining regular contact with clients. Diamond Cleaning are flexible and always endeavour to exceed their customers’ expectations, which has allowed them to become a trusted supplier. Using a time and attendance system allows the firm to ensure that their staff arrive on time to jobs. They also use comprehensive internal management systems, which allows for them to ensure resources are maximised and allows for the firm to plan and resource efficiently for their clients. Diamond Cleaning do get last minute requests for their services, and being able to move and reassign resources quickly is essential to the firm’s ability to service and support their customers. Diamond Cleaning are expanding into new territories and continuing to build their presence in the office cleaning market. The firm have a strong portfolio of services and clients, which allows for them to confidently promote their services in new areas. They will continue to develop their staff to ensure that the business remains at the top of its game for many more years to come.

2016 Facilities Management Awards Build

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Company: Elite Property Care Pty Ltd Email: info@elitepropertycare.com.au Web Address: www.elitepropertycare.com.au Address: Factory 1, 24 Lincoln Street, Brunswick East, Vic 3057, Australia Telephone: +61 3 9386 7055

Best Commercial Cleaning Company - Melbourne

Elite Property Care is a Melbourne based cleaning firm specialising in providing quality commercial cleaning and facilities management services. We invited Aniko Sztermen to tell us more.

lite Property Care has been a part of the Australian business environment for over 20 years. Having grown from a single commercial cleaning contract in suburban Melbourne in 1995, the business rapidly emerged as a successful brand known for its sensible selection approach, quality focus and personable service.

Since inception the firm has grown to encompass an annual revenue nearing $10.5 Million, with Headquarters based in Central Melbourne and a workforce of over 400 people. Elite occupies a true leadership position within the cleaning market, concentrating on areas where its experience and innovative ideas are providing its clients with real day solutions. Aniko outlines the secrets behind the firm’s success and how it works to constantly build upon this. “As a company, Elite Property Care believes that success is built on the ability to deliver innovation and continuous improvement. This objective is fundamental to our operations and is the key to the longevity of our client relationships. In our everyday business we seek to continuously improve our products and service, become more efficient and cost effective and lead the market with new ideas and initiatives, such as our innovative getup&go! technology, which was developed by the Elite Property Care team to ensure that our key principals, hygiene, wellbeing and sustainability, are maintained on every project we undertake. These guiding principles reflect the way that we go about accomplishing our mission: to provide our customers with a better quality of life by maintaining their premises in an optimal state of cleanliness. They are the principles that determine how we approach a project, how we relate to people and how we bring innovation, responsibility, and commitment to all areas of our activities.” Looking ahead, the strategic direction and long-term vision of Elite Property Care, is to become the contractor of choice for the Big 6 Management Companies nationally. Aniko concludes by outlining how this will ambitious aim will be achieved.

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“In order to achieve our core ongoing focus Elite Property Care have set out on a path of portfolio growth. Our journey over the next few years will focus on constant improvement, as we adapt how we operate to better meet the needs and expectations of our target market, while emphasizing our point of difference, of customer care and sustainability, to our clients and the community.”

FM160019

Company: First Response Group Ltd Name: Tim Crookes, Corporate Director Tel: 0113 390 7870 Web Address: www.firstresponsegroup.com/ Twitter: @FRGsecurity

Best Security & FM Company - UK

First Response Group Ltd First Response Group are a Multi Service Soft FM company providing total Security, Cleaning and Support Services. We invited Tim Crookes, Corporate Director to provide us with an overview of the firm and the services it offers. irst Response Group provides a range of services encompassing manned security personnel; reception and concierge services; electronic solutions; intruder support; fire services; CCTV; and access control. All of these services have the added benefit of the firm’s in-house 24-hour monitoring centre. Finally, the company offers cleaning services which can be tailored daily or weekly, including any hygiene and washroom requirements. Tim outlines how the clients the firm works with and how it provides them with the very highest standards of service throughout the project.

“Our services can be found in nearly every class of business, from shopping centres and retail outlets though to high street offices; industrial and manufacturing premises through to student accommodation and educational establishments.

“These clients come to us because they know they are receiving a superior service, with services that can be tailored specifically for the clients’ individual needs. Operating nationally our team is dedicated to providing clients with the best possible service.” The aims of First Response Group are to remain independent and to be the ‘go-to company of choice’ for all your outsourced Security, Cleaning & Support Services. As the firm looks to the future, it hopes to continue to provide outstanding service to their customers and remaining at the forefront of innovation in the industry. “In our line of work, we relish the fast pace of product innovation and promote a working smarter culture to ensure we are always providing value for money without service compromise, which we will continue to do in the future.”

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Company: Futureworks Yorkshire CIC Ltd Email: info@futureworksyorkshire.co.uk

Best Facilities Management Apprenticeship Provider - Northern England

Futureworks (Yorkshire), a Community Interest Company (CIC), was formed in May 2013, to deliver the award winning YORfuture Shared Apprenticeship Service on behalf of the Construction industry & CITB. Mark Scott, Company Director told us more about this pioneering company. utureworks (Yorkshire) CIC Ltd was established in direct response to industry demand, providing all construction contractors and consultants with an opportunity to meet a client’s social value obligations and future workforce needs. We pride ourselves on: • Being demand led and individually focused • Delivering apprenticeships when it would normally be impractical • Building additional capacity and planning for the future • Bringing a high quality and sustainable contribution to the industry and communities

We are one of only eight organisations in the country doing this, and our focus is on providing a personal and industry centred service to each company, whilst keeping in mind our ‘vision’ to educate, inspire, and support young people to develop careers, supported by industry. Thus, we are making a significant contribution to building the future skilled workforce. At Futureworks (Yorkshire) CIC Ltd, we employ, mentor and support technical or trade apprentices covering the entire construction spectrum. We recruit locally for the full duration of the apprenticeship, placing them on projects as required by companies. The apprentice gains high quality experiential learning, whilst successfully completing their diploma and developing their career aspirations. This is particularly important given the needs of clients to support and raise the attainment and aspirations of individuals within the communities they serve. The passion and dedication of our team is key to the success of Futureworks (Yorkshire) CIC Ltd. The team always go above and beyond the requirements of their jobs, but we would not be successful if it wasn’t for our business supporters as they are key in supporting apprentices in building their futures. Winning this award recognises our dedication and achievements to date, which we hope will continue in to the future.

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You could say that we have achieved a form of alchemy by making real a magical process of combining multiple parts of an apprenticeship across projects and their host companies. The workforce of the future is a tangible precious commodity and the shared apprenticeship model utilised by us is producing real skills gold every day from our talented young people. Looking ahead, there are changes on the horizon with the introduction of the apprenticeship levy. We are prepared for increased demand for our services, particularly with the micro and SME sector, as the significant skills shortage in the industry is not being addressed quickly enough. Under investment over the last 30 years has seen the major crisis explode. The recruitment of apprentices, both traditionally and through shared programmes, is the only way to have a quality led fast track solution as it ensures maximisation of every opportunity for apprentices training.

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Company: GreenZone Cleaning & Support Services Limited Name: Dan Sadler Email: dan@gzcss.co.ul Web Address: www.gzcss.co.uk Address: Unit 66, Spaces Business Centre, 15-17 Ingate Place, London SW8 3NS Telephone: 020 3397 2025

Best Commercial Cleaning Company - South England

GreenZone Cleaning and Support Services is the UK’s only truly environmentally focused cleaning company. GreenZone was founded in November 2009, as the founders identified the need for a niche, highly service orientated, and environmentally friendly cleaning company. The firm aims to challenge all industry preconceptions and deliver the cleanest and most service focused customer experience, whilst achieving new benchmarks in sustainability, as Dan Sadler explains.

reenZone’s history is one of innovation, value, and of challenging all aspects of the industry ‘norm’. Accredited to ISO 9001, ISO 14001 and ISO 18001, GreenZone are committed to consistent application of the requirements of their Quality Management Systems and all employees are fully aware of their responsibilities for the implementation of the procedures. Dan notes that the firm is an owner operated business, meaning that their customers benefit from a ‘flat’ structure, which ensures that the directors are very hands-on within the business.

“This affords the passion, drive and commitment to make our operations, and hence business, a success. We have, and want to continue to build upon, a first class reputation for service delivery. In addition to providing exceptional client care and sustainability, legacy and environmental considerations are at the forefront of everything we do; our cleaning products, transportation, waste management and day-to-day processes are all designed to reduce our impact on the environment. We strive to be an employer of choice, inspiring our people and being a catalyst for change within our industry.

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“Our clients are our partners, and we like to have an in-depth understanding of what they need, so that together we can discuss the best way of ensuring their requirements are met; whether they need a full cleaning service or just some help to improve a current cleaning regime. For us, each opportunity is not ‘just another’ contract prospect; we strongly believe that each discussion with a client is an opportunity to create a bespoke proposition, best suited to deliver for the site and achieve new benchmarks in a range of KPIs. We are extremely proud of what we have achieved, of the service delivery culture we have created and the outstanding quality that is being delivered on a daily basis by our team. Since our inception just over 7 years ago, we have delivered a truly first class service to some of the UK’s most prestigious sites and most recognisable customers. “In the next five years, we intend to truly make a difference to our clients, building on the strong foundations we have created since our inception. Our vision is designed to expand, enhance and re-define customers’ expectations of the cleaning and associated services industry.”

Delivering Sustainability Sustainability and CSR lies at the heart of GreenZone’s philosophy and is reflected in each and every one of our operational programmes. We aim to achieve new benchmarks in sustainability, inspire behavioural change and minimise the environmental impact of our operations. We are committed to not only minimising the use of the planet’s resources, but to ensure that in every business activity and customer based operation, we leave a positive and beneficial legacy. At GreenZone, we believe that being green is not just a bolt on to our business; it’s how we do business. We aim to demonstrate that this is a tangible, auditable and reportable approach through a set of innovative third party accreditations. We are proud of what we have accomplished to date with our environmentally friendly solutions that respond to the ‘environmental conscience’ of today’s ethically minded business owners. We welcome the opportunity to work with our clients to minimise their impact on the environment by using our most up-to-date, cost effective, environmentally friendly products, chemicals and processes. Our People, Our Greatest Asset GreenZone recognises that our most important asset is our staff and we never forget it is they who are at the forefront of service delivery; their skills and attitude define the GreenZone service. Quality service starts with the quality of our staff. GreenZone is only as successful as our team members make us. Success depends ultimately on the qualities of our people – their commitment, energy, imagination and persistence.

• • • •

All of our colleagues are paid above the National Minimum Wage and where possible in-line with the Living Wage. They receive the most up-to-date and safe equipment and the highest level of sustainable ecologically friendly chemicals to work with. All new team members receive both on-the-job and off-site training, which is led by our in-house BICSc Approved Trainer and Assessor. We are delighted to be an accredited Investor in People; recognising the investment, pastoral care, recognition, career advancement and genuine care that we offer our biggest asset; our staff.

Our Systems The use of IT is integral to our service delivery model and the intention to use these tools to measure performance against set targets, analysing the results and using the outcomes as input to future target setting thus creating a virtuous performance improvement circle. We have built a solid platform of back office systems and internal processes that support us in monitoring our contracts and allow us to concentrate on delivering an exemplary service. These systems and processes self-monitor quality and automatically report any service issues. This happens in real time and underpins the quality culture GreenZone is known for, meaning our onsite staff can focus their efforts on service delivery.

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Company: Lane Roofing Email: info@laneroofing.co.uk Web Address: www.laneroofing.co.uk Address: Walsall House, Walsall Road, Birmingham, B42 1TX Telephone: 0345 066 7000

Roofing Contractors of the Year 2016 - England

Lane Roofing Contractors Limited Lane Roofing Contractors Ltd is a family run company, offering re-roofing, repair/maintenance, skylight, gutter, cladding and sheeting solutions to businesses around the UK. The firm are also able to offer phased solutions on large roofing projects, and possess small build capabilities. All requirements are reviewed on an individual basis, enabling Lane Roofing to offer a tailored client solution.

s a contractor, Lane Roofing services the length and breadth of the UK, with current projects running from Ayr down to Folkestone. The firm have permanent offices situated in Birmingham, Uxbridge (London) and Manchester.

Lane Roofing work alongside a number of blue-chip companies, ranging from retail premises to large food manufacturing factories. Owing to the vast range of sectors they have serviced, the firm have experience in working with all types of businesses, and meeting their needs quotidian to an extremely high standard. The firmâ&#x20AC;&#x2122;s overall mission is to service their customers to the best of their ability, thus retaining existing clients, and ensuring continuity and high standards of service throughout their business. Lane Roofing achieve this by consistently listening to their clients, and offering valuable customer service that ensures clientsâ&#x20AC;&#x2122; needs are met; the firm were finalists in the Family Business Awards 2015 for Service Excellence, and in 2016 for Best Use of Digital.

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Lane Roofing offer all their clients their honest opinion, whilst offering the best, most cost-effective solutions for their premises. The firm encompass high standards of health and safety throughout all of their projects, regardless of size The firm utilises technology to assist them in facilitating the best products, materials and the most cost-effective solutions for their clients. The team at Lane Roofing are proud to have won this award, and it means a lot to them as a family run business. The recognition is appreciated by the whole team, whose hard work and dedication has contributed significantly to the success of the firm. Lane Roofing will be working towards expanding their Manchester Branch in the near future. Whilst the firm is already operating within the region, they believe that a stronger presence should further enhance the highly customised relationship they hold with their clients.

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Company: Larch Consulting Ltd Name: Lucy Jeynes, Managing Director Email: lucy@larch.co.uk Web Address: www.larch.co.uk Telephone: 01926 314312

Best FM & Business Infrastructure Consultancy - UK

Larch Consulting is a specialist facilities management consultancy started in 1995, with members of the firm’s specialist technical and management team having been influential and active in the FM sector since it became established over thirty years ago. The firm works with clients in the public, commercial and charity sectors in the UK and EMEA. We spoke to Lucy Jeynes, Managing Director, to find out more.

arch Consulting has built a reputation for its intelligent and innovative work that has achieved truly successful outcomes for their clients. This is reflected in their long-standing working relationships with organisations and individuals, which often span many years. Lucy explains that the mission of the firm continues to be to provide independent, objective, expert advice on all things FM.

“FM represents a significant part of every organisation’s spend, impacting on productivity, profitability, brand and reputation. It’s important to get it right, and to get the best value for money. Our support includes the development and delivery of facilities services for brand new buildings or developments, including the Bullring, GLA City Hall, The Pearl of the Gulf (Qatar), Princess Nora Hospital (Saudi Arabia), the National Museum of Oman and most recently, London’s coolest new building, the Design Museum, which opened in November. “We manage the FM tender process on behalf of our clients, who this year have included the Natural History Museum, Croydon Council and the European headquarters and training centre of AgCo, who make Massey Ferguson and Fendt tractors. We work with clients who have in-house and mixed FM teams, to improve their services and provide support on FM issues to a wide range of organisations, such as banks, insurance companies, shopping centres, museums, government agencies and defence facilities. Our clients represent the best known brand names across the sectors where we work, and around two thirds of our work is repeat business. A significant proportion of our new clients are sourced from introductions and recommendations from our clients. “In the face of Brexit, we at Larch Consulting have noted that the FM industry is now facing a range of new challenges. Many of the major FM service providers operating in the UK are based in mainland Europe, and their forward business strategies will depend on the way the Brexit is handled. Around 25% of the operational FM workforce in the UK do not have British passports, so decisions about freedom of movement for workers will have a big impact also. However, in times of turmoil and change, expert advice can help to plan the way forward, so we expect our business to grow during this period as more people seek specialist support to help plan their future FM.”

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Company: Locale Ltd Phone: 01865 249 758 Email: marketing@locale.co.uk Website: www.locale.co.uk

Best Property Management Software Supplier - South England

Locale Ltd Locale is the UK’s leading supplier in property management software, offering clients unique, flexible and customisable online portals. We profile the firm and explore how it came to achieve this prestigious accolade.

unning a large building, a number of properties or an entire estate can be complex; Locale provides a web-based solution to ease communication and streamline internal processes.

The company supplies a suite of management tools – from monitoring deliveries to visitor access, booking loading bays to circulating announcements – adjusted to suit each building’s requirements. The permission-based access ensures users can only view or use the information relevant to them. Having worked across the sector since 2005 – in commercial, residential and mixed-use properties – Locale provides innovative solutions and a customised portal to each individual client. Procedures that may have taken days to manually manage previously are now available online, anytime, at the click of a button. The portal’s designs are sleek, modern and mobile responsive, meaning users have access from any device. Locale will be launching an app in Spring 2017, which will further improve the experience of their clients. “Locale understands that each building is different and their needs evolve; our portals are flexible enough to provide the user with exactly the information they want at any given time,” explains founder and managing director Guy Windsor-Lewis.

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“Our diverse range of clients has helped us to develop and advance our product to suit the wide range of requirements in property management. Ultimately, we’re able to ease our clients’ stress points.” Today, Locale works with some of the most iconic buildings in London, including The Shard. The landmark’s portal was relaunched in the spring of 2015, following a rebranding and a review of the management team’s needs. Today, My Vertical City is used by over 6,000 people, from security staff to office tenants, and integrates with a number of multipart management systems already in place. As well as an innovative product, Locale prides itself on the personal, tailored service it provides clients. Once a portal has launched, the company’s in-house support team will communicate with clients to review, tweak and improve portals to ensure they are working hard for the buildings they are serving. “Locale leads on service in the industry, with a focus on training clients to use their portals in the most effective way possible for their buildings. Once launched, we’re on hand to assist in any way we can. This is another factor that sets us apart from other online property management software companies,” Operations Director Dan O’Gorman adds. Looking to the future, the Oxford-based company is expanding, with further recruitment taking place throughout the final months of 2016, and an office move to larger premises in the pipeline.

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Company: London Linen Group Web Address: www.londonlinen.co.uk

Best Workwear & Linen Supplier - South England & Hospitality Linen Supplier of the Year - South England

The London Linen Group supply provides everything from standard table and chefs wear to bespoke linen and napkins, for both group and independent restaurants in London and across the UK; the firm supplies around 2 million items a week on a rental basis. he main challenge that London Linen Group has faced in the past 12 months has been how to creatively and comprehensively deal with producing 300 tons of various waste annually. Traditionally, most of this would go to a landfill site, with this including over 100 tons of used linen, the second biggest polluter on the planet.

tend to promote awareness throughout their business, clientele and beyond about the low environmental impact and the creative ways in dealing with waste that they have developed. In a rapidly changing world, the footprint of London Linen Group is increasingly important, and sustainability will be at the heart of the firmâ&#x20AC;&#x2122;s approach to facilities.

Working with trusted partners, the firm now recycle all of their linen waste. The firm supplies this linen to Marks & Spencer, who use the quality linen to create limited edition tote bags, some of which were on sale earlier this year. The profits from this bag went to Unicef, and raised thousands for children around the world. London Linen Group have created the first closed loop supply chain in the industry, from jackets to disposal and recycling. For their general waste, the firm purchased a compactor; the contents of which are sifted through, and what can be recycled is collected and the rest is made in to fuel pellets. The firm also purchased a baler for their cardboard, and are now paid for every bale produced, alongside being paid for every fuel pellet collected. In all areas of waste management, London Linen Groupâ&#x20AC;&#x2122;s green credentials are now at the level the firm set out to achieve. The initial expenditure from this has been countered with the savings made on less waste collection, and the profits from the cardboard and pellets. Winning this award has cemented the firmâ&#x20AC;&#x2122;s achievements this year, and has boosted their determination to stay at the pinnacle of the laundry industry. For many years, the London Linen Group has enjoyed steady growth, due in main to their commitment to quality in both their products and their customer service. Looking to the future, the firm will continue to expand the business at their London location and further their ambitions across the country, within facilities where they believe their creative and comprehensive approach can be mirrored in many aspects of the business. The firm will also be looking to sustain their developments in waste management; they in-

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Company: Micad Systems (UK) Ltd. Name: Kenneth Gordon Email: keng@micad.co.uk Web Address: www.micad.co.uk Address: 8 St Georges court, Altrincham Business Park, Dairy house lan Telephone: 01619279573

Best Property Management Software Provider - UK

Micad is a software firm that helps property professionals deliver their estate and property strategies. We invited Kenneth Gordon to provide us with an absorbing overview of the firm and the solutions it provides.

icad is property management software house based in Altrincham which specialises in working with organisations of all sizes, supporting them to run their premises more efficiently with a suite of web-based applications that can fit around their business needs.

From space management to maintenance helpdesks, Micad can be deployed quickly, is easy to use and requires no onsite installation. The software can help clients achieve their estate and facility management goals. Kenneth outlines the firm’s aims and how it works to achieve these. “Here at Micad our mission is to be the leading property management and compliance software supplier in the country through delivering robust functionally rich software and an excellent customer service ethic. We are well on the way, as our software is already used in over 100 NHS Trust 16 Universities and range of government and commercial organisations, but we are not going to rest on our laurels; we are always exploring new ways to innovate and adapt in order to better support our clients. “As part of this, Micad have always been an early adopter of new technologies having moved to providing a web based hosted model over 10 years ago. We continue to research and deliver products that make use of the latest mobile devices browsers and encompass mobile solutions. We see great potential in the development of the IOT for maintenance and estates functions linked to traditional CAD drawings and Building Information Models (BIM).” Overall the future looks bright for the firm as it seeks to capitalise and build upon its current success through various updates to its software, as Kenneth outlines in his concluding comments. “Looking ahead, the advent of BIM and 3D modelling is attractive; however, there is still a need for accurate verified data delivering a single source of the

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truth in whatever way it is presented. This means for many 2D drawings and reliable CAFM software will remain on a day to day basis. “As such we aim to meet this need, and in order to achieve this Micad have recently spent the last 12 months engaged in a rewrite of their Internet Property Register (IPR). The new Micad4 product is already causing a stir in the industry and initial responses have been very positive, and will provide a number of exciting developments for our users.”

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Company: NaturZone Pest Control Name: Doug Longfellow, President Web Address: www.naturzone.com Address: 1899 Porter Lake Drive, unit 103, Sarasota FL USA 34240 Telephone: 1-866-390-7378

Best Global Pest Control Company 2016

NaturZone has been providing award winning green pest control solutions to homes and businesses since 1988, with stunning success. When the company was founded, the pest control industry trend was to make heavy applications of pesticides monthly, to all areas of the structure. Most people thought the green pest control concept offered by NaturZone would only be attractive to environmentalists, and it was met with a great deal of scepticism within the pest control industry. Doug Longfellow told us about how his company’s concept is becoming an increasingly sought after service in the pest control industry. aturZone soon found that homeowners and businesses were interested in utilizing less toxic pest control solutions, if they could still get the desired result. Initially green pest control technology was hard to sell, due to a great deal of doubt about the effectiveness of the programs. However, as Doug notes, after successfully providing a service to major hospitals, schools, and office building clients who would testify to the effectiveness of their concept, things began to change.

“Soon, in our hometown of Sarasota, we became recognized as a leading commercial pest control company, which just happened to be green. We successfully started to license the concept in the mid-2000’s, and now have licensees spreading our green pest control concept around the world; we are now in the USA, Mexico and Saudi Arabia. As the public became more interested in our green pest control solutions, the company began to grow exponentially. Our business has grown by over 600% between 2005 and 2016, and we continue with annual double digit growth each year. In 2015, our revenues increased by 34% over the previous year. “The pest control industry that once laughed at our green pest control concept is now trying to utilize the same idea - nearly 30 years after we first suggested the concept. In fact, most progressive pest control companies today either already have, or will soon launch, a green pest control system. The NaturZone difference is that the only program we have offered since 1988 is effective green pest control services. Our services include interior and perimeter commercial pest control, rodent exclusion and removal, termite treatments, racoon and other wildlife removal, bed bug chemical and heat remediation services and bioremediation for flies and odours. “We expect to continue with growth of more than 20%, year on year. My son Andrew recently graduated from college with an MBA, and has now joined the firm, with the intention of taking over its management in the future. We are looking forward to continuing the success of NaturZone together.”

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Company: Pickfords Business Solutions Web Address: www.pickfords.co.uk

Waste Management Company of the Year - UK

Pickfords wins national award for its office furniture, IT & waste re-cycling & re-use program as it drives to achieve its zero percent to landfill objectives.

ver the last five years Pickfords Business Solutions has created new services which have been built around the needs of its clients. The growing tide of environmental awareness and legislation unearthed a real need for companies to manage waste legally and responsibly. Change in the workplace typically creates unwanted furniture and IT equipment, as companies change their space, redesign their ways of work and optimise their environment. Commercial organisations need to ensure they use an authorised waste carrier with the correct permits and licences. Legislation also demands that businesses apply the waste management hierarchy and keep records as evidence of environmentally friendly disposal.

Pickfords is an authorised waste carrier and has created a waste management solution which can be deployed at the time of an office relocation or internal workplace change. Pickfords’ recycling and reuse service helps its clients follow the waste hierarchy, as unwanted furniture or IT assets can be collected and taken to one of Pickfords’ environmental hubs. The items are tagged through the process and can be recycled into their component parts - metal, wood and organic materials. Alternatively, an item of furniture can be placed with a network of charities or business start-ups, or resold

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to extend its life. All items are tracked through the process and clients are presented with a certificate to evidence their environmental credentials. The real benefit of this service is that it can be integrated into a move plan, at the time of an office relocation. Choosing more than one service from Pickfords can reduce the cost of a change project. There are many benefits to the service offered by Pickfords. Clients can actually gain value from their unwanted assets if the furniture has value and can be sold through Pickfords’ 2nd hand furniture dealer network. Profits can be shared or donated to a charity of the client’s choice; the most popular option for Pickfords’ clients is reuse, as unwanted IT equipment and furniture and can be placed with Pickfords’ network of charities which includes the British Hearth Foundation, Tenovus Cancer Care and Help for Heroes. Pickfords Business Solutions is delighted to be awarded the Facilities Management Award for Best Waste Company UK. If you are planning a workplace change project or office relocation and are confronted with the challenge of lawful, ethical disposal, contact Greta Reid on greta.reid@pickfords.com, 07876833544 or 0845 130 6559.

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Company: Pilgrim Payne & Co Ltd Name: Graham Doyle Web Address: www.pilgrimpayne.co.uk Email: info@pilgrimpayne.co.uk Telephone: 020 8453 5350 Address: Units 12, 13 & 14 Wharfside Rosemont Road, Wembley, HA0 4PE

Best Soft Furnishing Care - South East England

Pilgrim Payne & Co Ltd Pilgrim Payne & Co have been specialists in soft furnishing care for over 165 years, and have an excellent reputation as specialist cleaners of soft furnishings. The company was founded in 1850, when Mr Pilgrim and Mr Payne began dry cleaning clothes, something they no longer undertake; the firm has now expanded their service offering considerably to now include curtain cleaning, carpet cleaning, upholstery cleaning, curtain making, re-upholstery, furniture making and the cleaning and restoration of rugs and tapestries. Graham Doyle told us more about the services.

ilgrim Payne & Co service a wide range of clients, ranging from private clients in semi-detached houses to the Royal households. The firm boasts expertise and equipment that others cannot, something of which Graham is incredibly proud.

“A number of years ago, we commissioned two large, state of the art, curtain cleaning machines, in order to be able to more effectively service our clients. We did not just order these cleaning machines, we sent over our Production Manager to oversee the making of these, to make sure that the machines were exactly to our specifications.” “We pride ourselves on our efficiency and professionalism, and ensure that all our clients receive the highest level of customer service, and that each customer is left delighted with the service they have received from us. Our customers do not come to us because they are looking for a company to do a good job; they come to us because they are looking for a company to do an excellent job. At the end of every job our clients are asked to offer their feedback to our managerial team before the Technician departs, so that we are always able to maintain the highest work standards. No other company offers such attention to quality.”

“When we are required to carry out work onsite, at a residential or commercial property, we are always careful to respect our client’s privacy and confidentiality. All of our staff take extreme care when cleaning and restoring items - we are incredibly thorough in this area. If a set of curtains is to be taken off site to be cleaned, we will measure the distance between the bottom of the curtain and the floor, and will measure this again upon returning the curtains. This is to ensure that there has been no shrinkage throughout the cleaning process. There are not many other companies who would commit to that level of scrutiny in their processes. Service is our success.” Pilgrim Payne & Co has a proven track record of excellence, and an unbeatable heritage that means they can guarantee results; and the firm does not charge over the odds for this incredible service. The firm’s clients often note how inexpensive the service is when compared to the quality that is achieved, and this is how the firm has achieved such momentous success. They are rightly regarded as the benchmark for their sphere of business. Their service offering is complemented by making and supply of new curtains and upholstered furniture.

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Company: The PURE Water Company Ltd Name: Mark Pitt, Acting Country Manager (UK) Telephone: 0844 809 4404 Email: sales@purewater.uk.com Web Address: www.purewater.uk.com/

Best Hospitality Water Purification Solution

PURE Water is a Norwegian owned business, established in 1997 and headquartered in Oslo, Norway, with a UK hub in Maidenhead. The PURE Water Company provides first class drinking water solutions and services to the private and public sectors; Mark Pitt, Acting Country Manager (UK), told us more about the firm’s products and the services they offer which compliment these.

URE Water’s goal is to exceed the expectations of each and every client by offering outstanding customer service, increased flexibility, and greater value by optimizing system functionality and improving operational efficiency. Mark explains that the firm’s goal is to exceed the expectation of every client and to ensure that their experience with the firm is a positive one.

“Our team is distinguished by their technical expertise, combined with their hands-on experience, which ensures that our clients receive the most effective and professional service. Here at PURE Water, we also offer a full service and maintenance package to all of our customers, allowing them to enjoy drinking PURE Water without the need to worry about additional costs relating to maintenance and equipment service; we are the FM’s Water FM. “The PURE Water Link System represents the latest technology in drinking water supply, which offers a cost, energy and space saving solution. This technology utilises a central cooling and filtration plant to distribute an unlimited supply of fresh drinking water to multiple dispense points around a building, from a single point. PURE Water systems are installed and maintained by PURE, with options for hot, still and sparking water provided via a mains fed cooler or boiler. “As experts in drinking water systems, PURE Water is involved at every stage of implementation from design, through to feasibility and installation, offering continual functional and technical support to our clients. Our extensive skills encompass all aspects of drinking water systems operation, including business requirements definition, development of functional specifications for client approval, system design, and liaising with Architects, Consultants and Facilities Managers to fit specific client needs.” Moving forward, Mark highlights that PURE Water’s plan is to grow their market share by increasing sales through new build and refurbishment projects.

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“We believe that projects such as this will allow us to integrate the PURE Link system which allows multiple taps throughout a building to be serviced from a single cooler. This concept creates a piped drinking water system, which becomes part of the building infrastructure and, as such, offers great energy saving features and greater flexibility to the to the FM when considering the location of drinking water taps in their building.”

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Company: Rab’s Plumbing Services Pty Ltd Address: 3/22 Mavis St, Revesby, Sydney, NSW 2122, Australia Phone: (02) 9791 2111 Fax: (02) 9791 1666 Email: admin@rabsplumbing.com.au Website: http://rabsplumbing.com.au/

Best Plumbing Contactor 2016 - Sydney

Rabs Plumbing Services Pty Ltd Rab’s Plumbing Services Pty Ltd is a plumbing firm providing high quality services to clients throughout Sydney. We profile the firm and explore the secrets behind its success. ince its inception in November 2002 Rab’s Plumbing Services has grown and developed into a reputable and trusted plumbing and hydraulic contractor. Currently the company is working with large and well-respected construction companies and provides quality workmanship that is innovative and cost effective.

Offering a team of dedicated staff that can manage all project tasks, from the hydraulic designing stage through to the project’s completion, Rab’s Plumbing Services is able to support a wide range of clients with projects of many types and sizes.

clients with true assurance of quality, Rab’s Plumbing Services have a thorough quality assurance system that allows government authorities, such as Sydney Water and Road and Traffic Services (RTA) to recognise the company’s ability to proceed with major infrastructure around NSW. Ultimately it is this commitment to quality which has marked the firm out as the best possible option for its clients and moving forward the company will be keen to continue with this successful approach as it seeks to build upon its current achievements and go even further in 2017 and beyond.

The firm is dedicated to delivering high quality service and strives to develop and maintain long-term relationships with clients and provide outstanding results that will continue to exceed all expectations. In order to provide

2016 Facilities Management Awards Build

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Company: Redro Ltd Name: David Lattimer Email: david.lattimer@redro.co.uk Telephone: 07818 038205 Web Address: www.redro-web.co.uk/

Best Maintenance Management Software Producer - UK

Redro specialise in business to business online and maintenance management systems that have and has been designed specifically for companies that have multiple locations/departments. The firm’s easy to use software has advanced reporting options, which are designed to provide real time management information; Redro can benefit any business by saving both time and money. We spoke to David Lattimer, who told us more about the firm’s unique Mainteno Fault Management System, which has been used by race courses, leisure companies, care homes, retail outlets, facility management companies and charities.

edro develops software which allows for the management of maintenance management. David believes that the firm’s success in this area is due to the fact that they consistently involve their customers in the development of their systems, thus ensuring that it is easy to use and provides a business benefit to users, straight to director level.

“We involve our customers at all stages of the development of our products and services. Our customers help us develop and test our products, which allows us to take ownership and to ensure that Mainteno offers the highest level of service, quickly and easily, for the effective management of their maintenance issues. We allow prospective customers a trial of the system before they purchase it fully, so that they can fully evaluate the benefits that will be achieved when they take on the system.” David notes that the mission of Redro is to provide the best solution available for their clients, that requires minimal set up and which helps companies manage their maintenance faults and planned preventative maintenance. “Redro always completes rigorous testing prior to launch, and we make sure that we utilise the latest technologies in our software development. We always explore new opportunities to enhance the system and increase functionality. We enjoy helping customers, and aim to save their time and money in the Tracking for Faults and maintenance issues, and we try to eradicate processes that can slow the process down. We do not charge any set up fees, and offer free training in the use of our systems when they are implemented. “Our Mainteno Fault Management System helps our clients to take total control of their maintenance requirements. This system allows our clients to

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simply ‘raise faults’ on any web enabled device, and has the functionality to allow for the upload of multiple images and documents to support this. Jobs can be allocated directly to the contractors or to in-house personnel, and these are assigned based on both fault registration and Planned Preventative Maintenance (PPM). The system allows for PPM jobs to be automatically allocated and allows for record invoice information, for back office integration. Mainteno also provides detailed analytical reporting and asset tracking, with the ability to add notes to sites and jobs for audit purposes.”

FM160027

Company: Spitfire Network Services Ltd Email: info@spitfire.co.uk Web Address: www.spitfire.co.uk Address: The Printworks, 139 Clapham Road, London SW9 0HP Telephone: 020 7501 3000

Best Corporate Internet Service Provider - South East England

Spitfire is one of very few specialist, business-only ISPs, focusing on the needs of their customers with business class ISP services. The company’s core ISP services include a wide range of DSL and Ethernet services with value-added products including resilient options for business class service delivery, converged voice and data, MPLS/managed WANs and monitoring services.

pitfire strives to provide business class Quality of Service (QoS) levels and Service Level Agreements (SLA)s, unavailable from ISPs catering mainly for the domestic consumer market. This is the key differentiator for Spitfire’s ISP services and the reason why so many business customers trust Spitfire to deliver their network connectivity.

Spitfire believes that technical competence is incredibly important, and invests heavily in training all of its customer support technicians and sales people in IP Engineering. The firm aims to operate at the highest standards and operate a quality management system which complies with the requirements of ISO 9001:2015 for the sales, installation and support of integrated telecommunications and internet solutions.

Business Internet use is now so much more than web-browsing and email. It is central to almost all applications and with cloud solutions becoming ever more dominant, reliable, fast and high quality Internet circuits have become increasingly important. That’s why Spitfire is a member of LINX (London Internet Exchange) with multiple Gigabit Ethernet fibre connections to the world’s largest independent IP exchange where tier 1 ISPs hand over traffic to each other through peering agreements.

The team at Spitfire are delighted to have won this award, and attribute their success to their dedication to trying to understand what their customers’ requirements truly are, so that they can sell them the correct solution for their business.

Spitfire recognises the special needs of the business community that are not met by price driven, bargain-basement products, offered by ISPs serving the consumer market, with little in the way of direct response tech support. That is why Spitfire’s broadband portfolio is unrivalled, both in its diversity and pricing. Every product has a comprehensive SLA and the company aims to provide a back-up circuit with every solution they sell. Of course, great service provision needs to be backed with excellent customer support. Spitfire’s SLAs emphasise fast fault response and sophisticated on-line fault tracking, backed with a ‘Keep-Customer-Informed’ policy, ensuring regular updates by phone, email or text from a Support Technician who manages any issues to completion. In a recent survey, 90% of respondents said an issue was resolved on first-call. Our support team are based in London, and between September and November 2016, Spitfire Support answered 91.21% of all inbound calls within 30 seconds, with the most common wait time just 7 seconds.

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FM160006

Company: Thermographic Consultancy Ltd Contact Name: Stuart Holland Email: Stuart@irtcl.co.uk Web Address: www.thermographicconsultancy.co.uk Business Address: Bowman House Business Centre, Royal Wootton Bassett, Swindon, Wiltshire, SN4 7DB Telephone: 01793 677767

Best Infrared Thermography Specialists - UK

Thermographic Consultancy (TCL) provides a first class infrared thermal imaging service, ranging from inspection and consultancy to industry training and equipment purchase.

hermographic Consultancy have worked with many different organisations, including NG Bailey, CERN (Switzerland), DVP Electrical, Devon & Cornwall Housing, Smurfit Kappa, Curo Group, Lyon’s Electrical, Wales & West Housing, Westward, AirIntelligence, Hayden’s Bakery, Johnson Matthey Fuels Group, University Technical Colleges, Fallon Property, Beards Construction.

To be nominated for any award is exciting news, but to become the winners in this category was simply an outstanding achievement for all involved at TCL and one which the team are extremely proud of. They attribute their success to their extremely high levels of professionalism; not only in the service they provide but the passion that each of their team members display every day. Thermographic Consultancy has put itself ahead of its competitors by being able to offer a unique service within the industry through the use of infrared thermography. Many of the firm’s customers contact them with only a single application in mind, but with the team’s vast experience and knowledge in many applications, they are able to provide more than a single service to their customers. Put simply, TCL provide the complete ‘modern maintenance solution, for proactive businesses’. The firm’s services can, and have, hugely changed the future of facilities management for their customers, reducing overall lifetime running costs, increasing productivity and keeping the bottom line where the CEO wants it to be. A sample of just some of TCL’s services include: • Training (Various Courses) • CPD and IRT Awareness • Electrical Inspection • Mechanical Plant Thermography • Building & Structural Inspection • Condition Monitoring Specialists • Official Authorised Distributor for FLIR Systems (Thermal Imaging Equipment)

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Delivering all of their solutions to ISO standards specific to thermography ensures that TCL provide their customers with nothing less than the best. Thermographic Consultancy use only professional equipment, ensuring that all data collection is the best it can be. Their service is bespoke, and the team’s ability to meet the individual needs of their customers is always highly praised. TCL predict that within the next ten years, facilities not incorporating thermal imaging as part of a condition monitoring program will be in the minority, with many larger FM companies now using it as standard already. It is only a matter of time before regulations catch up, demanding the use of infrared technology to further push reactive maintenance into the past, whilst managing both costs and risk much more strategically than ever before. If you have a facility to manage, TCL will have a solution that is right for you and anyone wishing to find out more should obtain more information by contacting Stuart Holland by email, Stuart@irtcl.co.uk

FM160005

Company: TWO Services Name: Barry Osborn Email: barry@two-services.com Web Address: www.two-services.com Address: 2 Hovefields Lodge, Burnt Mills Enterprise Park, Basildon, Essex SS13 1EB Telephone: 0800 22 44 33

Best Commercial Kitchen Cleaning & Maintenance Company - UK & Ireland

TWO Services are specialists in cleaning and maintaining commercial kitchens, ductwork and equipment for the FM and catering industries. The firm cover the whole of the UK, including Scotland, Ireland and Wales. We spoke to Managing Director, Barry Osborn, about how the firm ensures its service offering adheres to the highest standards.

WO Services is a family run business with a long term outlook. Since being founded by Alan Osborn, Chairman, the firm has grown steadily and successfully into a multi-million-pound business, with an impressive client list. TWO Services are now celebrating being in business for 30 years, and combine these years of skill and expertise with investment in the things that matter; a commitment to quality and a passion for getting the job done.

Barry is proud that the firm have remained an independent family business, and one that is trusted by a broad range of those in the sector; from large blue chip organisations, contract caterers and facilities management organisations, to schools, hospitals and care homes.

and we have our own qualified health and safety advisor, Ken Clark C.Eng MIET CFIOSH CSHP. Our on-site staff are accredited under the government’s (Contractors Health and Safety) scheme as well as SafeContractor, the UK’s fastest growing H&SW certification. “By adhering to these strict quality regulations and providing excellent customer care, we aim to provide a comprehensive, value for money service that leaves our clients satisfied. We strive to be the best in our field, while helping customers achieve compliance and stringent health and safety standards when it comes to food hygiene.”

“Our services are predominantly focused on the deep clean and maintenance of commercial kitchen facilities and ductwork, but we also provide daily office cleaning and can take care of anything from fire and water damage, to window cleaning, carpets and upholstery. We also do one-off builders/sparkle cleans, on behalf of large contractors and fog sanitisation. This service is particularly useful for care homes and schools, where bacteria and viruses can have devastating effects. “Through our work, we aim to reduce the risk of unnecessary and potentially catastrophic fires, by ensuring that ductwork and ventilation systems are kept free of dangerous grease build up. We offer advice and guidance and communicate with clients to ensure they know when a clean is due, thus ensuring they stay on top of their cleaning and hygiene issues. “We work to the highest standards using an integrated management system. We’re one of very few cleaning and maintenance companies accredited to BS EN ISO 9001: 2008, BS EN ISO 14001: 2004, OHSAS 18001: 2007,

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