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Mindpearl is an international, award winning contact centre outsourcer, with strategically located centres in Australia, Spain, South Africa and Fiji, giving the firm access to quality English linguists and 30 other languages. Name: Alan Graham Company: Mindpearl Email: alan.graham@mindpearl.com Web Address: www.mindpearl.com Address: 7 West Quay Road, V&A Waterfront, Cape Town, South Africa, 8000 Telephone: +27214406735
What is Mindpearl all about? As a company, our focus is providing a quality service, which transcends traditional outsourcing. We completely adopt our clients’ brands, ensuring a customer experience second to none. Who are your clients? Mindpearl services global brands in numerous verticals including Aviation, Travel and Leisure, Telecommunication, Retail, Finance, Debt Collection and the Educational Sector. Our client portfolio is extremely diverse. We have clients that are seasoned users of outsourcing services and companies who have never outsourced before. Our customised solutions appeal to both market segments, because we make outsourcing a human experience whether we deal with large companies looking to partner for performance or smaller companies looking to grow with people. What makes Mindpearl unique? “Our people, your brand” is an expression of our culture and our approach to business. It is also a clear articulation of our greatest value, our staff (and their individual expertise) and the relationships we have with our clients (as custodians of their brands). It is this relationship which drives our culture and our business and makes us unique. It is a strength we are proud of. What’s your biggest challenge facing you at present? Talent retention will always be a challenge in any business and whilst we have been more successful than most at this, we continually need to evolve to find the right balance between employee retention (and development) and the introduction of fresh talent into our company. What is Mindpearl’s biggest aim? To continue our steady growth through the protection of our clients’ brands, the development of our people and to always be innovators within our sector. What is Mindpearl’s biggest challenge? Controlled growth. We have taken on a lot of new business in the last 2 years and whilst this is welcome news, we must deploy the right support structures and balance across our global teams and locations to ensure continued momentum and to deliver on our promises. What business/business person do you most admire and why? Those who can adapt to the ever changing global environments in which we operate by taking up new ideas and being the first to deliver on them.
40 Acquisition International - May 2015