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HINDUSTAN ZINC LIMITED 2012-13 ANNUAL REPORT


About HINDUSTAN ZINC

OPERATIONAL REVIEW

business responsibility report

STATUTORY REPORTS

FINANCIAL STATEMENTS

Principle 1

Conduct, governance, ethics, transparency and accountability

Our Business Ethics and Code of Conduct Gift policy Whistle blower policy Insider trading UK Bribery Act Foreign Corrupt Practices Act Fraud Bribery and corruption Human rights Anti-trust compliance Health safety and environment

We believe that there can be no grey area, when it comes to ethics and governance. We strive to protect the interests of all stakeholders. We strive to be an enterprise driven by our core values and follow the principles of integrity, trust and respect for human values.

The Company’s Code of Conduct (COC) is universally applicable to all stakeholders. The COC and Whistle-blower policy are made available to all stakeholders through our website www.hzlindia.com and are also printed for programme workshops and regular training and event-based communication. The CEO & Whole-time Director is personally responsible for the deployment of COC across the organisation, supported by the Senior Management, the Company Secretary and the Unit and Location Heads. All officers, including Board members, have to provide an annual declaration of compliance with COC. As a part of a long-term wage settlement agreement, even the employee unions have agreed to fully conform to COC. The COC is an integral part of the induction for new hires. Whistle-blower complaints and many aspects of the above are discussed right up to the Board level. These are covered in more details in the corporate governance report placed at page no 70 to 86.

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Hindustan Zinc Limited

Annual Report 2012-13

Principle 2

Safety and optimal resource utilisation across product lifecycle

We are committed to the principle of sustainable development throughout the process of metal production. Our key focus areas are conservation of mineral resources, judicious use of natural resources like water, energy and land, and asset optimisation. HEMM at Rampura Agucha

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About HINDUSTAN ZINC

OPERATIONAL REVIEW

business responsibility report

STATUTORY REPORTS

FINANCIAL STATEMENTS

Principle 2

Safety and optimal resource utilisation across product lifecycle

Best Mining Practices

Heavy earth moving machinery (HEMM) fleet management through computer-based truck dispatch system improve productivity and hence, reduce impact on the environment Advanced training and skill mapping of operators through simulator ensures proper operation of the equipment and as a result there is reduction in risk and increase in productivity Adoption of latest technology and software in mine planning and design, geotech , blasting and HEMM maintenance like Data mine, JK Simblast, SLOPE/W, SLIDE , DIPS, FLAC 3D, and so on Long association with world’s reputed mining consultants in the fields of mine planning, geo-tech, blasting and benchmarking studies like AMC Australia, SRK - UK, JKMRC, CMRI, NIRM, IISC Bangalore, and the like Vertical mine development through Raise Borer to minimise impact on human health in undergoing mine Paste fill technology for resource conservation

Best Practices in Beneficiation plant

Online analyser and froth camera have enhanced the recovery of metal from the non-renewable resource Advanced control tool (ACT) in grinding and flotation has optimised the process for better energy conservation and hence, helped environment improvement Use of Larox pressure filters of M 60 models has enhanced production of mined metal with less water consumption – thus conserving water Use of deep cone thickener for tailing thickening, thereby preventing water loss by evaporation from the tailing dam

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Life of mine planning is done in consultation with global experts and there is a continued focus on using advanced mining and smelting technologies to improve efficiency and reduce environmental footprint. We have constantly improved recovery of metal from ores and increased our yields of by-products, thereby reducing waste. We offer product safety data sheet to all our customers for safe use and hazard identification, handling and storage. A visible demonstration of our commitment towards product safety and optimal utilisation of resources over the life cycle is the usage of latest technology, equipment and constantly engaging with global experts for sustainable mining. Our methodology of mining is in line with the three focus areas: Social sustenance: To improve the health, income and living standards of local community Techno-economic sustenance: For nation’s economic growth, leading to self-reliance in zinc and lead Resource sustenance: To ensure equitable and sustainable use of the environment and natural resources for the benefit of present and future generations. Increased recovery of by-products like silver, cadmium and sulphuric acid is an area of constant focus to maximise the nation’s limited mineral resources and increase import-substitution.


Hindustan Zinc Limited

Annual Report 2012-13

Principle 3

Employee well-being

We are an ISO 14001:2004 and BS OHSAS 18001:2007 driven Company, which demonstrates our commitment to employee safety and well-being. Employee well-being is incorporated in every aspect of our business, right from our strategic and business planning to our mining and smelting operations. The Company has been able to grow phenomenally and attain leadership position in the zinc-lead market, depending primarily on the strength, dedication and high performance of its employees. Right to freedom of association and collective bargaining

Diversity at workplace

All our non-executives and outsourced employees have a right to exercise freedom of association and collective bargaining through the seven recognised trade unions across our locations. We discuss issues regarding salary, benefits, bonus and service conditions with the unions at scheduled meetings. Joint consultation committee: It is a bi-partite forum and a platform for discussion of issues related to safety, welfare, training, production, productivity, quality and so on. It also acts as a grievance redressal forum.

Fair and just workplace We promote equal access to employment and offer opportunities with no discrimination on grounds of nationality or ethnic origin, gender, race, religion, caste, disability, political or sexual orientation. Women comprise 10% of our executive workforce and are offered equal opportunities for their professional growth.

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About HINDUSTAN ZINC

OPERATIONAL REVIEW

business responsibility report

STATUTORY REPORTS

FINANCIAL STATEMENTS

Principle 3

Employee well-being

We aim to have a discrimination-free workplace and have a strong framework for a harassment-free workplace. We strictly comply with the rules and regulations of minimum wages, statutory benefits and timely payment of wages to our employees. Contractors are also made to fulfil all labour and employment norms.

Employee well-being and work-life balance We have a strong focus on safety, security, health and overall well-being of our permanent as well as contract employees. Our practices are frequently revised, based on regulations, industry trends and employee feedback. We have various executive and non-executive committees, which identify workplace safety and employee well-being, including welfare fund, transportation, environment, sexual harassment, education, safety, housing, cafeteria and others. The Company constantly strives to achieve the highest standards of safety for employees and contractors working at our various sites. To aid a safe workplace, employees can report Near Miss & Safety Hazard in our Online Safety Module. For more discussion on safety, please refer pages 29 to 31.

Hindustan Zinc township at Rajpura Dariba

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Benefits to employees Housing Uniform Subsidised Canteen Bus Facility Personal Protective Equipment Comprehensive Leaves Mediclaim and Medical Facilities Personal Accident Insurance Medical Reimbursement Allowance Leave Travel Allowance Underground Allowance House Building Loan Conveyance Allowance Festival Advance Scholarship


Hindustan Zinc Limited

Skills development We provide a vibrant working environment, which facilitates innovation at workplace. Besides, it helps the employees make a difference, discover potential and realise professional dreams. We have varied training programmes to bridge the identified gaps in skill. For promoting safety culture, we have a specialised behavioural safety programme – Suraksha Jyoti for Contract Workmen. In FY 2013, we invested 23,188 man days of training.

Types of training

Classroom training On-the-job training Workshops and conferences Simulation exercises Visit to best practices companies in India and abroad Institutional training Knowledge sharing meetings Learning implementation projects

Annual Report 2012-13

Employee engagement, communication and empowerment Employee engagement is an inclusive and empowering platform that connects employees with leaders as well as peer groups through several forums, like business meeting groups, unit level meets, department level meets and others. These act as interactive platforms to share ideas and information as well as voice feedback. Monthly newsletters are created at unit levels to keep employees updated about latest developments and initiatives. Besides, information on policies and practices are made available on an online portal. The revisions are regularly updated as well. Employee feedback is taken regularly through perception surveys. The findings are implemented to improve employee satisfaction levels. We believe in promoting women employees up the ladder. To support this, we launched Women Interactive Network (WIN) during the year - a platform to help retain women employees and provide them with career and developmental opportunities.

We promote a holistic approach to the physical, emotional and mental well-being of our employees through the following engagement initiatives: Reward Schemes Long-term Incentive Plan/ Employee Stock Ownership Plan Production Incentive Scheme Performance Pay Scheme CEO Kitty Achievement Award Long-term Service Rewards On-the-spot Recognition Scheme Employee Suggestion Schemes Improvement Project Schemes

Communication Business Meeting Groups and Operational Review Sanwad-Open House Communication Chaupal with Contract Workmen Planned Interaction of Unit Heads with employees across all levels and experiences Quality Circle Mentor-Mentee Meets Sangini-Women employees meet

Cultural Events Festival Celebration

Monthly Dinner Family Picnics Quiz Competitions Painting, Dancing, Creative Writing Competition Movie Screening Industrial Visit for Family Members Celebration of Festivals across all Locations Ugadi Mela

Fitness and Sport Activities Occupational Health Centres at all Locations Art of Living Sessions Swiming Classes Martial Arts/ Aerobics Classses Cricket Tournament National Football Tournament

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About HINDUSTAN ZINC

OPERATIONAL REVIEW

business responsibility report

STATUTORY REPORTS

FINANCIAL STATEMENTS

Principle 4

Engaging stakeholders — sustaining value

Stakeholder engagement equips us to proactively build trust in our business. It also helps us identify opportunities and mitigate risks by understanding and effectively responding to concerns and issues. We are further developing our stakeholder engagement processes, with its evolution premised on those who can impact or are affected by our vision and activities.

Governments

Media

Industry Associations

Customers

As part of our developing engagement plans, we have identified eight key stakeholders

Vendors and Suppliers

Communities

Employees

A participative approach to dialogue and responsiveness strengthens our business and enhances our community impact. The standard requires all projects, across their lifecycle, to undertake proactive stakeholder identification, analysis and engagement.

Shareholders We publish quarterly, half yearly and annual results in prescribed form and within stipulated time. We send the results to stock exchange to be listed and also to be published in the national dailies. Our website also displays financial results, official news releases and so on. The Annual Report, circulated to all members and to select other stakeholders, is available on our website.

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Shareholders

Our investor relations programme helps us remain in constant touch with the analysts and shareholders/investors through: Personal engagement Periodic formal written/verbal communication Plant visits Investor conferences Senior management’s briefing Replying their regular queries As per our stakeholders’ engagement policy, we proactively engage and communicate with them to enhance and sustain our brand value.


Hindustan Zinc Limited

Annual Report 2012-13

Employees

Governments

Our human capital development initiatives imbibe learning, operational discipline and best-in-class global practices. We have undertaken several initiatives to promote effective employee communication and engagement, including publishing/circulating internal e-journals and employee blogs on a quarterly basis. The discussion on Principle 3 above provides further details.

Our engagement with our host governments is multifaceted and incorporates all aspects of our business. These include: Suggestions related to resource licensing Contributions to debates around the mining and resources industry Development planning We proactively engage with government and statutory bodies at central, state and local levels and our views are often sought by them on matters, where we have technical expertise.

Communities Our community development approach is based on an extremely pragmatic Public-Private-People-Partnership (4Ps) model. Our community engagement strategy is intensive, comprehensive, long-term and sustainable. To implement community development initiatives, we partner with like-minded organisations, which include: Governmental agencies Non-governmental organisations (NGOs) Local communities Panchayats Our community development process involves comprehensive engagement/interactions. The ‘Participatory Rural Appraisal’ interviews with village heads, sarpanchs, panchayat members, farmers, Self Help Group (SHG) members and other stakeholders, as well as focused group discussions help collect data for need assessment and baseline studies. Their feedback helps create new programmes and improve on the existing ones.

Vendors and suppliers We proactively influence and encourage our vendors and suppliers to adopt principles and practices, which are in line with and support our own policies and code of conduct. We make sure that they comply with applicable legal obligations. We also conduct competence and sustainability performance evaluation prior to contract approval and throughout contract duration.

Media We interact with the local, national and international media to inform our stakeholders, as required, on various issues. We also organise periodic meetings with the media to build stronger relationships.

Industry associations We try to understand the needs and expectations of our customers and suppliers and recognise the evolving trends, opportunities and challenges to our business. Hence, we work closely with our commercial partners and industry bodies and engage with our competitors. Our commercial and management team engages in constant dialogue with these stakeholders. We continuously evolve processes to enable unvarying communication to be strategically captured as part of our evolving stakeholder engagement plan.

Customers We conduct customer satisfaction surveys periodically using third parties. Irrespective of their source, all customer complaints are monitored via an online tracking system called Customer Complaint Tracker. We are responsive and at the same time, proactive with the customers.

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About HINDUSTAN ZINC

OPERATIONAL REVIEW

business responsibility report

STATUTORY REPORTS

FINANCIAL STATEMENTS

Principle 5

Respecting and promoting human rights

We are committed to human rights principles and respect and protect human rights, both within and outside the workplace, through the application of frameworks, such as SA 8000, United Nations Global Compact (UNGC) based on the Universal Declaration of Human Rights and ILO conventions. We ensure that the principles comply with and are subject to continuous improvement through independent third-party verification.

Our human rights policy, imbibed in our cultural fabric and shared with all the employees through online portal, helps us shield and revere human dignity.

Human rights in workplace We promote human rights through policy of inclusive growth. Our HIV/AIDS policy encourages a life of dignity for people living with the disease. Being a signatory to the UNGC, we support Principles 1 and 2 of the UNGC. This encourages support and protection of internationally proclaimed human rights and refrain from human rights abuses. We ensure the compliance of these principles by: Providing safe and healthy working conditions Ensuring non-discrimination in personnel practices Providing access to basic health, education and housing for the workers and their families Working to protect the economic livelihood of local communities Preventing the forcible displacement of individuals, groups or communities Supporting education, empowerment and skill development of poor girls

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Monitoring system to ensure implementation of human rights policies Actively engaging in dialogue with stakeholder groups and social organisations Raising awareness about known human rights issues Establishing grievance redressal cell for addressing issues pertaining to all the stakeholders Following Whistle Blower Policy, under which the employees have the opportunity to report complaints pertaining to fraud, violation of rule, code of conduct, and so on We follow and promote SA 8000 code of practice, which comprises the following nine clauses:

Child labour

Freedom of association and right to collective bargaining

Working hours

Forced compulsory labour Health and safety

Discrimination

Remuneration

Disciplinary practices

Management systems


Hindustan Zinc Limited

Annual Report 2012-13

Principle 6

Nurturing the environment

Further, to sustain water source and also to demonstrate our societal commitment, we have engaged in a sewage water recycling project. We aim to treat, recycle and use the sewage water from the Udaipur City, for which we have signed an agreement with the local authorities to treat the city’s sewage, which currently finds its way into the city’s lakes.

3.26

FY 2012

3.07

3.37

FY 2011

3.37

3.31

3.75

FY 2010

FY 2013

Sp. Water consumption in smelters in cum/MT of metal

FY 2008

FY 2009

FY 2010

FY 2011

FY 2012

9.89

10.67

9.72

Water, an increasingly scarce global resource, is a critical input for our mining and smelting operations. Hence, we continue to identify business risks and opportunities for: Water access Efficient water usage Water reuse or recycling Responsible waste water disposal

FY 2009

11.18

Water management

FY 2008

11.50

To maintain our global leadership in zinc, lead and silver, we develop and deploy relevant technologies to: Maximise metals extraction Operate responsibly with least footprint for water, carbon, energy, land and hazardous wastes Care for people and bio-diversity around our operations

Water consumption in mines in cum/ MT of Concentrate production

13.90

We are committed to minimise the environmental impact of our operations and conserve natural resources through efficient resource utilisation.

FY 2013

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About HINDUSTAN ZINC

OPERATIONAL REVIEW

business responsibility report

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Principle 6

Nurturing the environment

Reduce water footprint and develop sustainable water resources Driven by our comprehensive water policy, we aim to reduce the water footprint and develop sustainable water resources by: Harvesting of rainwater through Public Private Partnership (PPP) models Conserving water by source reduction and utilising it efficiently through the adoption of best available technology Maintaining zero discharge operations through reduction, reuse, recycling and reprocessing of rejected water Promoting efficient water use by community through capacity building Measuring, monitoring and accounting for every water drop used

Water reservoir construction We have constructed reservoirs for captive consumption and have partnered with the state government of Rajasthan since the 1970s. We aim to effectively harvest rainwater through a PPP model by supporting reservoir constructions across different rivers.

Cloud seeding We are India’s first private company to go for cloud seeding programme. We have worked in the catchment areas of Gosunda dam, Matri kundia dam and Banas river in the vicinity of our facilities. This helped to fill reservoirs and increase water tables during rainy season, which also catered to community drinking water and irrigation needs.

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Process waste disposal: We have adopted Jarofix dry disposal (>65% solids) as against Jarosite wet disposal (<35% solids) to reduce the evaporation losses. We have also gone for deep cone decanter/high rate thicker to reduce water content in mine tailing disposal and thus, evaporation losses Use of less water-intensive technology: We implement airpressing filters to replace water-pressing ones at beneficiation plant Reduced dust: We use dust-suppression chemicals for haulage roads at Rampura Agucha mine

Other initiatives Increase cooling tower cycles of concentration through suitable chemical usage Use evaporation-retardant chemicals to reduce water-loss by almost 50% from water reservoirs and tailing dams Regular monitoring, accounting, benchmarking and reviewing of water consumption

Conservation through efficient utilisation In-process reuse: Every process area has its dykes to capture leaks and spills reused in the process without any treatment. Intra-plant recycling: A comprehensive mapping of water and stream quality enables an effluent, generated in one part of the manufacturing process, to be effectively utilised in another. Inter-plant recycling: We have integrated operations with multiple manufacturing plants within a complex. Hence, we can flexibly utilise effluents from one plant as a water source in another.

Zero discharge operation

Water conservation

We efficiently utilise and recycle all process effluents.

We have adopted various initiatives for efficient water utilisation in the manufacturing processes including: Replacing the Dariba Smelting Complexâ&#x20AC;&#x2122;s conventional cooling towers by Adiabatic cooling towers: This resulted in 70% reduction in cooling water makeup. A source reduction of about 2000 cum per day of fresh water achieved ensures equivalent source sustainability. We now propose to replicate the success in other operating smelters

Storm water management We have constructed different drains for process effluent and storm water to separate the two sources We have constructed storm water ponds to separately collect the first contamination and the subsequent spells


Hindustan Zinc Limited

Effluent management Based on their total dissolved solids and toxicity, we treat process effluents generated through utilisation cycles at chemical treatment plants We also reuse processed effluents. Maximum recovery to the last water drop through secondary and tertiary treatments of these effluents sets us apart. The process includes two stages â&#x20AC;&#x201C; reverse osmosis and multiple effect evaporation and solar evaporation ponds We treat and reuse all domestic effluents in gardening, dust suppression, housekeeping and so on

Energy management Adoption of best resource and energy utilisation technology is an important area for us. Besides, we also constantly focus on: Reducing energy consumption through various in-process innovations Adopting best practices

Annual Report 2012-13

To improve the throughput and reduce specific energy consumption, we focus on machine productivity. Major initiatives undertaken are: Installations of variable frequency drives across operations Use of energy-efficient motors, right capacity motors, lighting savers and so on Energy audits and implementation of their recommendations

Managing climate change We share the global concern for climate change and constantly strive to mitigate our environmental footprint. We are among the leading wind power producers in India with a capacity of around 274 MW We produce another 25 MW through steam generation from non-fossil sources Our various clean development mechanism projects on waste heat recovery and wind power have an annual certified emission reduction (CER) potential of over 600,000 MT of CO2

Storm water pond at Dariba Smelting Complex

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OPERATIONAL REVIEW

About HINDUSTAN ZINC

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Principle 6

Nurturing the environment

FY 2010

FY 2011

2.16 FY 2012

During FY 2013, 324,857 CERs were verified. We have sold 215,068 CERs generating revenues of ` 4.79 Crores. We have been voluntarily filing Carbon Disclosure Project (CDP) responses over the years as a proactive step to report our carbon footprint. This year too we have filed CDP 9 response We have initiated the following steps for carbon footprints reduction: Railway line installation project of 27 km and 19 km at Rampura Agucha and Rajpura Dariba mines, respectively, will help maximise rail transportation Use of pure oxygen for roasting, as against air, will increase waste heat recovery and roastersâ&#x20AC;&#x2122; throughput Use of 240 MT dumpers at Rampura Agucha mine

1.68

2.03

2.42

Energy consumption in mines in GJ/ MT of concentrate

FY 2013

Waste management Our operations generate different types of wastes, including mine overburden, tailings, slag, red mud, Jarosite, fly-ash, bottom ash, waste and used oil, and smelter wastes.

FY 2010

FY 2011

FY 2012

17.31

17.09

17.30

18.20

Energy consumption in smelters in GJ/MT of metal

We neutralise Jarosite with lime and cement to create stabilised Jarofix. The stabilised component is then stored in lined yard for future use.

FY 2013

Note: In FY 2013, we have adopted IPCC multiplication factors as per Vedanta corporate guideline for conversion of primary energy into GJ. To create a uniform consumption of previous year figures, we have also converted figures from FY 2010 to FY 2011 using IPCC conversion factor.

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We aim to: Reduce the toxicity and quantity of wastes Recycle/reuse/manage/dispose wastes in environment-friendly manner

We have collaborated with reputed research institutes, like the National Council for Cement and Building Materials (NCCBM), Central Road Research Institute (CRRI) New Delhi and National Environment Engineering Research Institute (NEERI) Nagpur, to develop ways to utilise Jarosite and Jarofix gainfully. Various feasibility studies conducted for establishing suitability of Jarosite in cement manufacturing have shown positive results. We are currently evaluating with a few cement companies about using Jarosite and Jarofix in manufacturing. Besides, Jarofix is being utilised in NEERIâ&#x20AC;&#x2122;s developmental project and to construct a 200 metre stretch of highway. Large-scale utilisation of Jarofix in road constructions can happen, as the component has delivered encouraging results during two monsoons.


Hindustan Zinc Limited

Biodiversity and green belt development We aim to avoid losses or degradation of natural habitats, biodiversity and landscape. All our greenfield projects and expansions undergo Environmental Impact Assessment studies to understand the status of the biodiversity in our operating region. None of our operations qualify as artisanal and small-scale mining. We avoid using protected or high biodiversity areas. We continue to develop green-belt in and around our operations with expert botanists and horticulturists. Our mine planning includes responsible closures as well. On World Environment Day, 2012, we planted 100,000 saplings across locations in a single day. Rampura Agucha mine has successfully developed innovative method of overburden stabilisation and rehabilitation - for the first time in Rajasthan - by use of Geo-Textile mats, or Geo soil savers and plantation of Vetiver grass over them. Geo-textiles are made from 100% organic material a naturally occurring fiber derived from a renewable resource namely, coconut (cocos nucifera) husk.

Annual Report 2012-13

Air quality management Besides regular air monitoring, we have adopted the following air pollution prevention measures at our mines: Track-mounted Down the Hole drills with wet drilling system Water sprinklers and dust suppressants to suppress haul road dust Water sprays nozzles and venturi scrubbers at crusher to collect dust Truck tyre washing system to wash out the wheelsâ&#x20AC;&#x2122; residues Industrial road cleaning by mechanical road sweeper Covered conveyor belts and material carrying trucks to prevent dust/fugitive emissions/spillages Across all smelters, we have installed: Waste-free cleaner tail gas treatment plants to prevent SO2 emissions Double conversion double absorption for new acid plants Cansolv technology to treat lean SO2 gases in Ausmelt (lead) plant

Innovative method of overburden stabilisation and rehabilitation at Rampura Agucha

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About HINDUSTAN ZINC

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Principle 7

Responsible policy advocacy

We endorse sustainable mining practices. We believe that sustainable growth of the mining industry requires implementation of global best practices for technology use and environmental and socio-economic issues management. We have adopted sustainable framework evolved by our holding company, Vedanta Plc. Our policies, processes and systems help practice sustainability. We also uphold the adopted framework for facilitating policies while participating with industry associates. Being the founder member of Sustainable Mining Initiatives (SMI) of Federation of Indian Mineral Industries (FIMI), we represent its governing body and environmental committee. We pursue relevant policy makers through trade and industry associations like Confederation of Indian Industries, Federation of Indian Chamber of Commerce and Industry, FIMI, Engineering Export Promotion Council and Federation of Indian Export Organisations through: Written submissions to relevant ministries about the sectoral interests, concern and support required to make the market competitive. These are followed up by meetings with the Central Government and trade associations to further explain the rationale behind the sectoral views Industry consultation with associations and government The various kinds of representations made by us include: Pre-budget memorandum: Every year, we present the annual budget recommendation to the Central Government in the pre-budget memorandum through industry associations. It includes our view on business environment of non-ferrous sector and its first and end-use industries

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Addition of new countries in Export Incentive schemes under Chapter 3 of Foreign Trade Policy The Central Government in foreign trade policy supports our endeavour to: Advocate the policy to explore newer markets to expand Indian business Encourage competitiveness on a global scale by increasing reach Enter new markets Time and again, the Commerce Ministry has accorded importance to our recommendation to add new regions from the unexplored African, Southeast Asian and European non-ferrous and allied sector markets in various export incentive schemes. This provides the impetus to the Indian non-ferrous industry to grow and be competitive on the global map.

Recommendation to the government on foreign trade policy: Giving recommendations through industry associations to liberalise business environment, incentivise trade to new markets and regions, and make it easier to do business around the globe Few advocated policy statements ask to: Include more regions and countries from unexplored territories in export incentive plans like Focus Market Scheme, Marketlinked Focus Product Scheme and so on Offer fair consideration to the domestic industrial sector in various ongoing FTAs negotiations and discussions


Hindustan Zinc Limited

Annual Report 2012-13

Principle 8

Supporting inclusive development

Corporate Social Responsibility, an integral part of our sustainability strategy, is accorded as much importance as any other business project Vision To enhance the quality of life and socio-economic well-being of communities

Approach Our community development approach is holistic, long term, integrated and sustainable. Our community engagement process, alongside baseline studies and needs assessments, helps perspective planning for three to five years in the identified villages.

Mega Vaccination Drive for livestock at Rampura Agucha Livestock is a major source of income in Indiaâ&#x20AC;&#x2122;s villages. However, the rural masses are still following traditional practices for livestock maintenance and development, due to lack of information, inaccessibility to medical facilities and poor financial conditions. In collaboration with Rajasthanâ&#x20AC;&#x2122;s Animal Husbandry Department, we have started a mega vaccination drive preceding and following the monsoon seasons for conditions, such as foot and mouth disease and HS BQ, which are highly contagious diseases of cattle, buffaloes, sheep, goats, pigs and wild animals. Our mass vaccination campaign helps reduce the severe economic losses of rural dairy farmers by offering free animal vaccines. During this yearâ&#x20AC;&#x2122;s drive, 72,724 cattle across 103 villages have been benefited.

Social investment focus Health and Nutrition Education Water and Sanitation Sustainable Livelihood Programme (Farm and Non-farm) Women Empowerment Community Assets Creation Vedanta Computer Education Programme

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Principle 8

Supporting inclusive development

Some of our key Projects and their outcomes are: Project

Objective

Outreach, outcome and way forward

Vedanta Bal Shakti Anganwadi Project

Overall development of children in the age group 3-6 years in Anganwadi Centres (AWCs) with health, attendance, retention and linkage with formal education improvements

Implemented the project in 1,500 centres in four districts benefiting 50,000 children Improvement in attendance by 35% (from 37% to 72%) and retention by 52% (from 29% to 81%) Plan to develop 500 model AWCs in FY 2014

Vedanta Computer Education Programme

To provide computer education to the students of the government upper primary school

Implemented the project in 682 schools in seven districts of Rajasthan under Computer Aided Learning Programme model 1,000 computers installed with furniture and fixture in Phase-I 68,000 rural school students, including 38% girls, equipped with basic computer knowledge and formal education Plan to undertake 1,000 new upper primary schools under projector model in FY 2014

Vocational Training to Unemployed Rural Youth

Providing vocational training to 7,800 unemployed rural youth in five years at an average of 1,560 youth every year through vocation-based trainings in various market-driven trades

About 1,300 unemployed rural youths have been trained in Phase I in different market-driven trades Of the trained rural youths, 85% have been placed in various agencies and are earning ` 4,000 to ` 8,000 per month Plan to train 1,500 unemployed youth in FY 2014

Vocational Training to Self Help Group (SHG) Members

Offering socio-economic empowerment of rural SHG women through capacity building and linking with various income generation activities

594 SHG women have undergone skill enhancement training 75% women linked with micro enterprise, thereby enhancing their monthly family income up to ` 4,000 â&#x20AC;&#x201C; ` 5,000 Plan to impart skill development training to 500 women in FY 2014

Education Projects

To improve the quality of education in government schools and promote meritorious students from rural areas to pursue higher education

Covered 300 students under scholarship programmes, including sponsoring of girls for college education Benefited 1,200 students under Siksha Sambal project Plan to cover 2,500 students under Siksha Sambal (remedial classes for board students of government schools) in FY 2014

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Hindustan Zinc Limited

Annual Report 2012-13

Some of our key Projects and their outcomes are: Project

Objective

Outreach, outcome and way forward

Mid-day Meal Programme

To improve enrolment, attendance, retention and nutrition status among primary and secondary school students

About 180,000 students of primary and middle schools are being catered through six hi-tech centralised kitchens Improved school enrolment by 30% (from 33%63%) and school attendance by 59% (from 34%93%); improving particularly girls’ attendance by 41% (from 28%-69%) Visual gallery of cooking processes will be installed in two kitchens

Rural Sanitation Project

Improved Agriculture Project

Providing accessibility to affordable toilets in identified villages to provide healthy and hygienic environment to the rural inhabitants and particularly preserve women’s dignity.

Constructed 1,350 toilets in identified villages

To increase community’s sustainable livelihood options through improved agricultural practices

5,000 farmers have been covered under this programme

Significantly reduced water-borne diseases in the villages and improved health and hygiene habits Signed an MoU to construct 20,000 toilets in the next 3 years

Improved agricultural practices enhanced per-acre output by 27% Plan to cover additional 5,000 farmers in FY 2014 Vedanta Heart Hospital

Access to affordable cardiac care services to the rural population in southern Rajasthan

Southern Rajasthan’s heart patients will receive modern preventive and healthcare facilities Reduced turnaround period for indoor patients, networked referral with national-level health institutions for higher clinical management

Integrated Panchayat Development Programme

Identified poverty-stricken panchayat’s holistic development through convergence based on multi-stakeholder engagement approach, aligned with Millennium Development Goals in four districts of Rajasthan

Holistic development of around 30,000 targeted families in 90 villages by providing basic rural infrastructure, along with health and education facilities and sustainable livelihood Impact 15 Panchayats in Rajasthan

Way forward for FY 2014 We expect challenges due to evolving expectations of communities and changing global socio-economic landscape in the medium and long term. To overcome these challenges, we need to build capable communities. We are currently working in 184 villages and reaching out to over 500,000 people in Rajasthan. In FY 2014, we will continue to increase outreach to communities and accelerate the creation of local prosperity.

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Principle 9

Providing customer value

We strongly believe in delivering optimal value to our customers. We also aim to align customer-defined value with business metrics, improvement programs, capabilities, processes and organisation & infrastructure. We try to position ourselves as the preferred supplier of the customers

INNOVATIVE AND SUSTAINABLE PRODUCT DEVELOPMENT SUSTAINABLE AND USER MARKET DEVELOPMENT

End-to-end market mapping

Multiple access points provided to the customer E-sales web portal

Customer satisfaction survey

Online feedback form

Benchmarking

Regional offices

Online customer feedback

Plant visits by Company officials Surveys and feedback solicitations Customer complaint tracker

Tools for assessing customer requirements and market trends

Customer visits to our plants

CUSTOMER VALUE

Organising seminars, industry meets, expert talks, technical programmes and so on One-on-one meetings with senior management Knowledge sharing through brochures, white papers, journals and so on

DIFFERENTIATING SERVICES

TECHNICAL EXPERTISE

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We constantly assess customer needs, recent international practices and trends to sync our products with market requirements. For this, we use various tools like the following:

Providing technical assistance

EMPHASIS ON QUALITY AND LME REGISTRATION

ROBUST SYSTEMS AND PROCESSES

Innovative and sustainable product development

Recently, we have added products familiar in India, like Jumbo Ingots and Prime Western grade, to our product line. We have also set up a Continuous Galvanising Grade (CGG) product line, which will soon commence production. Such innovative product developments not just ensure customer delight, but also provide wider options for customers.


Hindustan Zinc Limited

Customer engagement for identification of innovative products Customer Needs Identification > Concept Generation > Concept Evaluation > Concept Selection and Confirmation Session > Product Design We identify product needs through market research and systemic customer interactions. We then work on it internally for innovation. To identify customer requirements for product offerings, we employ three methods, broadly:

End-to-end customer mapping

Annual Report 2012-13

Our new CGG line is indicative of our extensive customer requirement assessment, in-depth market study and sound product portfolio planning and solution development. We had installed this CGG line specifically for our customers, such as TATA Blue scope. Our team of global experts worked in tandem with the customersâ&#x20AC;&#x2122; operations team to understand their processes and requirements and customised a product to meet all customer needs. Our customers have highly appreciated the impact of using CGG zinc on melting losses, product quality and process economics.

We are at the extreme end of the supply chain. Our elaborate end-to-end market mapping helps understand all our supply chain stakeholders. For this, our detailed demand-side research offers a strategic vision to our marketing and product development efforts.

Benchmarking We benchmark our product offerings, quality, processes, prices and premiums and others with relevant global examples and standards to ensure that our customers achieve the best value-added services and products.

Customer satisfaction survey We conduct customer satisfaction surveys to understand customersâ&#x20AC;&#x2122; contentment with our deliverables, benchmark ourselves with industry standards and identify enhancement scope and future opportunities to increase customer satisfaction. Recent survey revealed a marked improvement in all our products and services.

Emphasis on quality and LME registration Our zinc and lead ingots are LME registered under the international brands. LME brands are recognised worldwide to have one of the most demanding standards. It signifies highest product quality, uniform physical characteristics and consistency of ingots. This reemphasises our capability and commitment to meet the world-class standards. We also have Quality Management Systems in place for all our products, which comply with the ISO 9001:2008 standard requirements.

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About HINDUSTAN ZINC

OPERATIONAL REVIEW

business responsibility report

STATUTORY REPORTS

FINANCIAL STATEMENTS

Principle 9

Providing customer value

Differentiating services

Making hot-dip galvanising economical

We maintain a forward-looking approach in line with global commodity pricing trends and customer demand assessments. Being in the commodity market, majority of our efforts are based on service and commercial terms - the major factors to impact customer satisfaction. Some of our distinguishing services include: Attractive commercial terms Local agents, especially for far and remote customers Local stocking Consolidated offers Technical programmes

Traditionally, the hot dip galvanisers with lead bath bottoms have been using Special High Grade (SHG) zinc for hot-dip galvanising, in adherence to the Bureau of Indian Standards (BIS) and Power Grid Corporation of India Limited (PGCIL) guidelines. SHG is minimum 99.995% pure zinc and, therefore, is more expensive for galvanising application, vis-a-vis the benefits associated.

Technical expertise Our in-house technical services team as well as onboard international expert consultants help us offer technical expertise to our customers and stakeholders. The team also solicits customer feedback and requirements, works along with the marketing and R&D teams and assesses the feasibility of new or customised products.

Robust systems and processes For proper customer profiling, we perform excellent data management to provide enhanced customer value and make it convenient for the customers to engage with us. Hence, we have always been a step ahead in implementing the latest and the best technologies. We provide high-quality processes and systems, such as: ERP system Customer complaint tracking system Web-based e-sales customer portal

Sustainable end-user market development We not just aim to endorse Hindustan Zinc as a brand, but look to promote ‘zinc’ as a sustainable, vital, clean, natural, durable and essential metal. This inspired us to partner with local and international associations dedicated exclusively to the interests of zinc and its users like International Zinc Association (IZA) and India Lead Zinc Development Association (ILZDA). Along with our associates, we have initiated processes to develop new zinc applications in India. These applications focus on the sustainable long-term global demand for the metal. It promotes key end uses, such as corrosion protection for steel and zinc’s essentiality in human health and crop nutrition.

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However, recently BIS and PGCIL revised the reference minimum zinc purity. Thus, the galvanisers now can opt to consider other grades of the metal. The Company took this initiative and involved an international consultant to study, which would be, economically and on the basis of performance, the most beneficial grade to the galvanisers. Once this was established, we endeavoured to educate the galvanisers on the appropriate option available through regional seminars and addressing customers’ technical queries.


Planted over 100,000 saplings across our locations on World Environment Day in 2012


HINDUSTAN ZINC LIMITED Yashad Bhawan Udaipur-313004, Rajasthan Tel: +91 294 6604000-02 www.hzlindia.com

HZL BRR 2012-13  
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