INDEX
system of low-cost rewards, 71–73 techniques, checklist of ten effective, 73–75 what employees want, 62– 63 world’s greatest management principle, 61– 62 Moultrup, Jim, 168 Movers and shakers (key players, office politics), 274
N “Nice guy/gal” (evaluation trap), 167 Novak, David, 70–71
291
manager/organization assessment quiz, 280 managing your manager, 279 mentors, 279–280 trustworthiness, 280 Off-site work arrangements, 172 Organizations, three dominant forces shaping, 211–212 Organized, getting, 122 Organizing (classic management function), 5 Ouchi, William (Theory Z: How American Business Can Meet the Japanese Management Challenge), 8
P O Offer, making, 55–56 Office politics, 265, 267, 271–280 assessing your organization’s political environment, 272–273 communication, 275–278 actual behavior versus, 276 probing for information, 277–278 reading between the lines, 277 ethics and, 267 (see also Ethics) key players, 273–275 corporate citizens, 274 firefighters, 275 movers and shakers, 274 town gossips, 274–275 vetoers, 275 whiners, 275
Paralysis: by analysis, 25 by gumming up the works, 26 Penney, James Cash, 102 Performance evaluation, 159–177 accountability and, 173, 174–175 appraisals, obsolescence of, 161–162, 173 characteristics of a good performance system, 173–174 communication with employee, importance of, 176 feedback, continuous ongoing, 165, 167–171, 174–176 formal /written, 165 goal setting and, 165, 166, 176 information technology and, 212 learning and development, 176
TEAM LinG - Live, Informative, Non-cost and Genuine !