Action plan: The manager

ACTION PLAN

The manager

Pre-empt: Instigate changes to working culture and practice that will be helpful should dementia become a live workplace issue, for example improving internal communications. Develop: Look at how products and services could be made more accessible to people living with dementia. Areas to look at include premises, pricing, publications and staff training. Respond: If a regular customer or client shows signs of dementia ensure as far as possible that they are served by the same member of staff each time.