EXTENDED WARRANTY

WP Pumps offer extended 24 Months Warranty on their Products as Standard. Once a product sold to the purchaser has been identified as faulty, WP Pumps should be notified as soon as possible in writing via email sent from the client to: warranty@wppumps.com.au

MINIMUM INFORMATION REQUIRED IN INITIAL EMAIL:

Model of pump

Proof of purchase

Serial number (if available)

Photos of installation before any dismantling of pipework or couplings

Pump and motor / engine

Pump in position

Mounting method and fastening bolts

Coupling (remove guard)

Water source

Suction pipework

Foot valve / check valve / strainer

Delivery pipework

Photos of removal

Any blockages / objects or particulates in impeller or suction line

Photos of suspected faulty part / damaged parts and disassembly of pump

Designed duty of pump

Suction lift of pump

RPM of pump

Coupling details

Suction size and length

If pump can be repaired or need complete replacement

If the new pump / repairs are required urgently

The above information will help WP Pumps process and assess your claim quickly and organise corrective actions promptly and ensure any costs / losses incurred by the affected parties can be compensated by WP Pumps, providing detailed information can also help WP Pumps to identify any potential issues with the installation and ensure that replacement / repairs are not going to result in the system failing in future due to incorrect selection or application of products.

Any labour compensation will not exceed the rate of $80+GST per hour.

WP Pumps strive to assess and rectify warranty claims in a timely manner.

WP Pumps reserve the right to send a representative to the installation site to assess the claim in person to ensure accurate information is provided.

WP Pumps are not liable for any damage or losses to crops or livestock.