Care. Compassion. Community.
As someone new, you may have questions,
Who are we? Our Role: We are the first and largest provider of healthcare in Montgomery County, Maryland, and have served the Washington, D.C. region since 1907. In addition, we have a long-standing tradition as the largest provider of charity care and community benefit in Montgomery County.
Why? Our Mission:
We extend God’s care through the ministry of physical, mental and spiritual healing.
What is our plan? Our Vision: We will be the regional leader in healthcare services in what we often refer to as our six Pillars of Excellence: • People – by engaging compassionate caregivers • Quality and Safety – by delivering superior health outcomes • Patient Experience – by ensuring expectations are exceeded • Finance – by offering exceptional value • Growth – by creating an accessible and integrated care network • Population Health Management – by providing the right care
in the right location
What does our logo mean? Our logo features an “A” which has been part of our logo for many years as it is a symbol of excellence and also represents our roots in the Seventh-day Adventist Church. The flame reinforces our deep commitment to our faith, as well as our connection to many other faiths, which manifests as a heartfelt mission to provide compassionate, quality care. The three lines of the flame highlight our focus on caring for each patient’s body, mind and spirit. Finally, the blue color in our logo symbolizes healing, and the orange color symbolizes strength, vitality and good health.
How did we get started? A Brief History of Montgomery County’s First and Largest
Brain is in white - turn on bottom layer to see!!!!
H 1907 Washington Sanitarium opens in Takoma Park, later to become Washington Adventist Hospital
1949 Washington Adventist Hospital opens the first behavioral health unit in Montgomery County
H 1979 Shady Grove Medical Center opens as the first hospital in upper Montgomery County
1996 The neonatal intensive care unit at Shady Grove Medical Center opens for newborns
2006 The Lourie Center for Children’s Social & Emotional Wellness joins Adventist HealthCare
2006 Adventist HealthCare Germantown Emergency Center opens to expand access to care
2014 Adventist HealthCare launches new facility names and a systemwide logo to reflect our full spectrum of care
2015 Adventist HealthCare starts urgent care services in Rockville, expanded in 2016 to Germantown and Laurel
1971 The first open-heart surgery in Montgomery County is performed at Washington Adventist Hospital
1973 Adventist Home Care Services begins, bringing care into homes throughout the region
2000 Behavioral Health & Wellness Services expands by adding Potomac Ridge Behavorial Health
2002 Adventist HealthCare Rehabilitation is established to empower physical strength and wellness
2011 Adventist Medical Group begins as a network of physician offices throughout multiple counties
2013 The Aquilino Cancer Center opens as Montgomery County’s first comprehensive cancer site
Brain is in white - turn on bottom layer to see!!!!
H 2015 Adventist HealthCare expands radiology services by launching Adventist HealthCare Imaging
Summer 2019 Washington Adventist Hospital to move six miles north and become White Oak Medical Center
Where are we today? By the Numbers 2017 1 Accountable Care Organization, the One Health Quality Alliance CIN
1,703 Physicians / Medical Staff
5,500 Employees (approximate)
6,589 Covered Lives / Patient Centered Medical Home 6,657 Newborns
7,966 Surgical Admissions
13,256 Outpatient Surgeries 24,564 Medical Admissions 54,000 Health & Wellness Encounters (approximate) 79,586 Volunteer Hours 110,216 Emergency Visits 111,409 Home Health Visits 423,961 Outpatient Visits 752,000 Lives Directly Enhanced (approximate)
We also reported providing $73 million in Community Benefit
Visit www. AdventistHealthCare. com/About to learn more about us
What motivates us? We seek to embody these core principles – our RISES values – in all that we do. Respect We recognize the infinite worth
of each individual.
We are conscientious and trustworthy in everything we do.
We care for our patients, their families and each other with compassion.
We do our best every day to exceed expectations.
We take ownership to efficiently and effectively extend God’s care.
How do we convey our values? Each time we interact with a patient, family member or friend, we aim to provide the highest-quality care to ensure healing for the whole person in body, mind and spirit. Our mission to serve people with a sense of unity and oneness is reinforced by our commitment to
Care. Compassion. Community.
Why are we called Adventist HealthCare? As President and CEO Terry Forde explains: More than 100 years ago, Adventist HealthCare was started by the Seventh-day Adventist Church to provide distinctive and effective healthcare in communities. Adventist HealthCare is currently one of the five, independent health systems sponsored by the Seventh-day Adventist Church, which serve different regions in the United States. This foundation in faith is reflected in our mission statement which reads, “We extend God’s care through the ministry of physical, mental and spiritual healing.” For Adventist HealthCare, “faith-based” means having respect for many different faith communities, and being appreciative of the role of faith and religion in our society. That respect for other spiritualities is one of the reasons our team includes individuals from so many faiths, and why we seek to meet the cultural and religious needs of our patients and their families with a very diverse spiritual care staff.
To understand more about our mission, view our video and learn more by visiting www.AdventistHealthCare.com/Mission
What is the Seventh-day Adventist Church? The Seventh-day Adventist Church is a Christian faith. Founded in the mid-1800s, Adventists now have a membership of more than 19.1 million people, making it one of the largest religious bodies in the world. The Adventists are established in more than 200 countries, and are ethnically and culturally diverse.
To learn more, visit www.Adventist.org
The Seventh-day Adventist name originates from observing Saturday (the original seventh day of the Judeo-Christian week) as the Sabbath and emphasizing the second coming (advent) of Jesus. Adventists are recognized throughout the world for their many hospitals, schools and publishing houses to care for a personâ€™s body, mind and spirit.
What do Adventists believe? 1
God is Loving God constantly offers opportunities for connection through scripture, through Jesus Christ and through personal engagement. Adventists embrace these opportunities for relationship by responding with devoted service to all people in the community.
God is Caring God cares for the well-being of every person as a beloved creation. Accordingly, Adventists believe and teach that each person is given a divine opportunity to serve others and improve quality of life. Adventists see healthcare that recognizes the connection between the body, mind and spirit as a way to honor God and participate in a grace-filled relationship with the world.
God is Always Present Godâ€™s relationship is so personal that everyday activities can be transformative. All acts, words and deeds have the potential to be seen as opportunities for grace-filled moments of connection. Adventists celebrate this constant availability of God by honoring the Sabbath as an opportunity to recognize Godâ€™s presence with a heightened awareness, often through prayer and devotion.
How does this faith relate to the community we serve? Adventists have a deep respect for other faith communities who have their own beliefs, traditions and rituals. In keeping with that profound regard for othersâ€™ values, Adventists offer a full range of quality healthcare to meet the needs of everyone in our society.
How does Ad live out its mi We’re blessed to continue our long-standing tradition as the largest provider of charity care and community benefit in Montgomery County. We strive to respond proactively to various healthcare needs with wide-ranging services that help diverse populations. In addition to providing direct health services, the Adventist HealthCare Center for Health Equity & Wellness works to reduce and eliminate disparities by improving healthcare access and ensuring quality treatment throughout the community.
Visit www. AdventistHealthCare .com/Community to learn more
ventist HealthCare ssion of healing ministry? Adventists believe that offering physical, mental and spiritual care as an act of compassionate service will result in a rich environment for God’s grace to provide the best healing outcome.
At Adventist HealthCare, we strive to meet patients on a heart-to-heart level to discuss treatment and provide support.
Where are some places our healthcare happens? Adventist HealthCare Shady Grove Medical Center
is an acute-care hospital in Rockville, Maryland, recognized for excellence in emergency care, high-risk obstetrical and neonatal care, cardiac and vascular interventional care, oncology care, behavioral health services and a number of specialized surgeries, as well as services for children. www.AdventistSGMC.com
Adventist HealthCare Washington Adventist Hospital
is an acute-care hospital located in Takoma Park, Maryland, offering award-winning comprehensive cardiac services, and is an accredited Chest Pain Center and Designated Stroke Center. It also provides quality services in the areas of emergency medicine, surgery, wound care, oncology, maternity and behavioral health. In 2019, Washington Adventist Hospital will move to become White Oak Medical Center. www.AdventistWAH.com
Adventist HealthCare Imaging
provides quality imaging and radiology services to empower important diagnosis and treatment options for many health conditions. The technology in our five imaging centers enables imaging results to be shared easily among physicians and facilities, a critical factor in the delivery of quality healthcare. www.AdventistImaging.com
The Lourie Center for Childrenâ€™s Social & Emotional Wellness
is a private, non-profit agency with a mission to understand and strengthen the emotional health of parent-child relationships within our community through early prevention, intervention, education, research and training. Serving more than 4,000 children and families in the Washington, D.C. metropolitan area, the Lourie Center is a pioneer and leader in the field of mental health for infants and children. www.LourieCenter.org
Adventist HealthCare Rehabilitation
is the first and only acute rehabilitation hospital in Montgomery County, and offers specialized inpatient and outpatient treatment for persons with functional limitations. Adventist HealthCare Rehabilitation currently has two locations in Rockville and Takoma Park, and also provides outpatient rehabilitation services in Rockville, at the community-based center in Silver Spring and at Downtown Crown in Gaithersburg. www.AdventistRehab.com
Capital Choice Pathology Laboratory (CCPLab)
offers full pathology production services to client hospitals, and support to biopsy and surgery centers, as well as comprehensive breast cancer reporting and infectious disease molecular testing. www.CCPLab.com
Adventist HealthCare Home Care Services
has brought healing home with comprehensive skilled services and compassionate care since 1973. Our home health and private-duty agencies operate throughout much of Maryland. Adventist Home Health, which is part of Adventist HealthCare Home Care Services, received the HomeCare Elite Award in 2017 for the seventh year in a row. www.AdventistHomeCare.com
Adventist HealthCare Adventist Medical Group
supports physicians of various specialties who are employed by Adventist HealthCare. It provides administrative help, financial management and other non-clinical services that are essential for the physicians to provide quality care and operate successful medical practices. The group has grown to also support the patients and medical staff of our facilities, as well as the communities those facilities serve. www.AdventistMedicalGroup.org
Adventist HealthCare Urgent Care
opened in Rockville in March 2015 and two more locations opened in Germantown and Laurel in 2016. Our urgent care is an affordable alternative to an emergency room for urgent, nonlife-threatening medical care. Centers will also be able to fill most prescriptions for patients. Furthermore, many occupational health services will be offered in conjunction with Adventist HealthCareâ€™s LifeWork Strategies. www.AdventistUrgentCare.com
How do we support our mission work? Our corporate offices in Gaithersburg strengthen our work through human resources support, as well as services to address financial, educational, planning and marketing needs. Some examples are:
The Center for Health Equity & Wellness
provides health education classes, screening events, support groups and special healthcare programs to the community. The Center works to reduce and eliminate disparities in health status and healthcare access, treatment, quality and outcomes, especially for the uninsured and underserved. www.AdventistHealthCare.com/Disparities
Center for Professional Development
meets the needs of a variety of educational, clinical, leadership and organization development areas. The team delivers consulting and educational services that help our entities and employees in the areas of professional growth and change. They also manage training and performance-related activities in the Learning & Performance Suite and in Workday. https://Adventist.CSOD.com
Adventist HealthCare Faith Community Health
works with more than 19 community organizations and more than 65 congregations of diverse faiths, helping with classes and health events to train and support Faith Community (Parish) Nurses who provide support and care at the local community level. www.AdventistHealthCare.com/SpiritualCare
Adventist HealthCare LifeWork Strategies
delivers integrated wellness and behavioral health services to independent employers and our own Adventist HealthCare network. The products and services offered include Employee Assistance Programs (EAP) and Wellness Programs to help organizations reach health goals while reducing healthcare costs. Customized disease management programs empower employees to engage in healthy behaviors, increase productivity and access a culture of well-being in the workplace. www.LifeWorkStrategies.com
Adventist HealthCare employees are often so inspired by their mission that they volunteer at our community events and donate to our organization. Learn more at www.AdventistHealthCare.com/Giving.
How is our quality work recognized? Accreditation by The Joint Commission This elite accreditation is a symbol of quality recognized across the nation to show commitment in prioritizing patient safety and quality of care. Adventist HealthCare Washington Adventist Hospital Adventist HealthCare Shady Grove Medical Center Adventist HealthCare Rehabilitation
• • •
Gold Standard for Joint Surgery
Adventist HealthCare Shady Grove Medical Center holds The Joint Commission’s Gold Seal of Approval for joint replacement of hips and knees. This certification is recognized nationwide as a symbol of exceptional care and demonstrates compliance to national standards for healthcare quality and safety.
Commendation for High-Quality Cancer Care
The Cancer programs at Adventist HealthCare Shady Grove Medical Center and Adventist HealthCare Washington Adventist Hospital are accredited with commendation by the American College of Surgeons (ACoS) Commission on Cancer (CoC). They are among only 30% of U.S. hospitals to receive this commendation.
Outstanding Cardiac Care
Adventist HealthCare Washington Adventist Hospital and Adventist HealthCare Shady Grove Medical Center have been recognized by the national Society of Cardiovascular Patient Care as exceeding rigid standards for care procedures in the treatment of patients with chest pain and other heart attack symptoms. Both have been honored by the American Heart Association and the American Stroke Association for lifesaving, high-quality stroke care.
Excellence in Rehabilitation
Adventist HealthCare Rehabilitation is the first hospital in a five-state area to obtain accreditation from the Commission on Accreditation of Rehabilitation Facilities (CARF) International for care of patients in brain injury, spinal cord injury, stroke and amputation.
Expert Home Care
Adventist Home Health, part of Adventist HealthCare Home Care Services, received the HomeCare Elite Award in 2017 for the seventh year in a row. This award recognizes the top-performing home health agencies that provide high-quality comprehensive services with compassionate care.
These examples are a small representation of our many recognitions! For more information, visit www.AdventistHealthCare .com/Awards
Convenient Quality HealthCare Carroll County
FREDERICK COUNTY HOWARD COUNTY
Clarksburg MONTGOMERY COUNTY
3 offices 4 offices
ANNE ARUNDEL COUNTY
Laurel White Oak
Urgent Care Home Care HQ Adventist Medical Group Rehabilitation Behavioral Health Services Imaging Centers
E H H H A
PRINCE GEORGEâ€™S COUNTY
Emergency Center Shady Grove Medical Center Washington Adventist Hospital White Oak Medical Center (summer 2019) Aquilino Cancer Center
We hope this has been a helpful introduction! We have remained true to our mission and values for more than 100 years. With your partnership, we will continue to do so.
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We have remained true to our mission and values for more than 100 years. With your partnership, we will continue to do so.