Welcome to Adventist HealthCare

Welcome to

Care. Compassion. Community.

Welcome!

As someone new, you may have questions, including:

Who are we?

Our Role: We are the first and largest provider of healthcare in Montgomery County, Maryland, and have served the Washington, D.C. region since 1907. In addition, we have a long-standing tradition as the largest provider of charity care and community benefit in Montgomery County.

Why? Our Mission:

We extend God’s care through the ministry of physical, mental and spiritual healing.

What is our plan?

Our Vision: We will be the regional leader in healthcare services

in what we often refer to as our six Pillars of Excellence:

• People – by engaging compassionate caregivers • Quality and Safety – by delivering superior health outcomes • Patient Experience – by ensuring expectations are exceeded • Finance – by offering exceptional value • Growth – by creating an accessible and integrated care network • Population Health Management – by providing the right care

in the right location

What does our logo mean?

Our logo features an “A” which has been part of our logo for many years as it is a symbol of excellence and also represents our roots in the Seventh-day Adventist Church.

The flame reinforces our deep commitment to our faith, as well as our connection to many other faiths, which manifests as a heartfelt mission to provide compassionate, quality care. The three lines of the flame highlight our focus on caring for each patient’s body, mind and spirit.

Finally, the blue color in our logo symbolizes healing, and the orange color symbolizes strength, vitality and good health.

How did we get started?

A Brief History of Montgomery County’s First and Largest

Healthcare Provider

Brain is in white - turn on bottom layer to see!!!!

H 1907 Washington Sanitarium opens in Takoma Park, later to become Washington Adventist Hospital

1949 Washington Adventist Hospital opens the first behavioral health unit in Montgomery County

1971 The first open-heart surgery in Montgomery County is performed at Washington Adventist Hospital

1973 Adventist Home Care Services begins, bringing care into homes throughout the region

Brain is in white - turn on bottom layer to see!!!!

H 1979 Shady Grove Medical Center opens as the first hospital in upper Montgomery County

1996 The neonatal intensive care unit at Shady Grove Medical Center opens for newborns

2000 Behavioral Health Services adds Potomac Ridge Behavioral Health to enhance its services

2002 Adventist HealthCare Rehabilitation is established to empower physical strength and wellness

2006 The Lourie Center for Children’s Social & Emotional Wellness joins Adventist HealthCare

2006 Adventist HealthCare Germantown Emergency Center opens to expand access to care

2011 Adventist Medical Group begins as a network of physician offices throughout multiple counties

2013 The Aquilino Cancer Center opens as Montgomery County’s first comprehensive cancer site

H 2014 Adventist HealthCare launches new facility names and a systemwide logo to reflect our full spectrum of care

2015 Adventist HealthCare starts urgent care services in Rockville, expanded in 2016 to Germantown and Laurel

2015 Adventist HealthCare expands radiology services by launching Adventist HealthCare Imaging

Summer 2019 Washington Adventist Hospital to move six miles north and become White Oak Medical Center

Where are we today?

By the Numbers 2018

1 Clincially Integrated Network, the One Health Quality Alliance

3 Hospitals

1,550 Volunteers

1,718 Physicians / Medical Staff

5,550 Employees (approximate)

6,932 Newborns

7,782 Surgical Admissions

13,258 Outpatient Surgeries 23,602 Medical Admissions 58,035 Health & Wellness Encounters (approximate) 91,170 Volunteer Hours 124,587 Emergency Visits 120,786 Home Health Visits 427,820 Outpatient Visits 766,386 Lives Directly Enhanced (approximate)

We also reported providing $71.5 million in Community Benefit

Visit AdventistHealthCare. com/About to learn more about us

What motivates us?

We seek to embody these core principles – our RISES values – in all that we do.

Respect We recognize the infinite worth

of each individual.

Integrity

We are conscientious and trustworthy in everything we do.

Service

We care for our patients, their families and each other with compassion.

Excellence

We do our best every day to exceed expectations.

Stewardship

We take ownership to efficiently and effectively extend God’s care.

How do we convey our values?

Each time we interact with a patient, family member or friend, we aim to provide the highest-quality care to ensure healing for the whole person in body, mind and spirit.

Our mission to serve people with a sense of unity and oneness is reinforced by our commitment to

Care.

Compassion.

Community.

Why are we called Adventist HealthCare?

As President and CEO Terry Forde explains: More than 100 years ago, Adventist HealthCare was started by the Seventh-day Adventist Church to provide distinctive and effective healthcare in communities.

Adventist HealthCare is currently one of the five, independent health systems sponsored by the Seventh-day Adventist Church, which serve different regions in the United States.

This foundation in faith is reflected in our mission statement which reads, “We extend God’s care through the ministry of physical, mental and spiritual healing.”

For Adventist HealthCare, “faith-based” means having respect for many different faith communities, and being appreciative of the role of faith and religion in our society.

That respect for other spiritualities is one of the reasons our team includes individuals from so many faiths, and why we seek to meet the cultural and religious needs of our patients and their families with a very diverse spiritual care staff.

What is the Seventh-day Adventist Church?

The Seventh-day Adventist Church is a Christian faith.

Founded in the mid-1800s, Adventists now have a membership of more than 19.1 million people, making it one of the largest religious bodies in the world. The Adventists are established in more than 200 countries, and are ethnically and culturally diverse.

To learn more, visit Adventist.org To understand more about our mission, view our video and learn more by visiting AdventistHealthCare.com/Mission

The Seventh-day Adventist name originates from observing Saturday (the original seventh day of the Judeo-Christian week) as the Sabbath and emphasizing the second coming (advent) of Jesus.

Adventists are recognized throughout the world for their many hospitals, schools and publishing houses to care for a person’s body, mind and spirit.

What do Adventists believe?

1

God is Loving God constantly offers opportunities for connection through scripture, through Jesus Christ and through personal engagement.

Adventists embrace these opportunities for relationship by responding with devoted service to all people in the community.

2

God is Caring God cares for the well-being of every person as a beloved creation.

Accordingly, Adventists believe and teach that each person is given a divine opportunity to serve others and improve quality of life.

Adventists see healthcare that recognizes the connection between the body, mind and spirit as a way to honor God and participate in a grace-filled relationship with the world.

3

God is Always Present God’s relationship is so personal that everyday activities can be transformative. All acts, words and deeds have the potential to be seen as opportunities for grace-filled moments of connection.

Adventists celebrate this constant availability of God by honoring the Sabbath as an opportunity to recognize God’s presence with a heightened awareness, often through prayer and devotion.

How does this faith relate to the community we serve?

Adventists have a deep respect for other faith communities who have their own beliefs, traditions and rituals.

In keeping with that profound regard for others’ values, Adventists offer a full range of quality healthcare to meet the needs of everyone in our society.

How does Ad ventist HealthCare live out its mi ssion of healing ministry?

We’re blessed to continue our long-standing tradition as the largest provider of charity care and community benefit in Montgomery County.

Adventists believe that offering physical, mental and spiritual care as an act of compassionate service will result in a rich environment for God’s grace to provide the best healing outcome.

We strive to respond proactively to various healthcare needs with wide-ranging services that help diverse populations.

In addition to providing direct health services, the Adventist HealthCare Center for Health Equity & Wellness works to reduce and eliminate disparities by improving healthcare access and ensuring quality treatment throughout the community.

Visit AdventistHealthCare .com/Community to learn more

At Adventist HealthCare, we strive to meet patients on a heart-to-heart level to discuss treatment and provide support.

Where are some places our healthcare happens?

Adventist HealthCare Shady Grove Medical Center

is an acute-care hospital in Rockville, Maryland, recognized for excellence in emergency care, high-risk obstetrical and neonatal care, cardiac and vascular interventional care, oncology care, behavioral health services and a number of specialized surgeries, as well as services for children.

AdventistSGMC.com

Adventist HealthCare White Oak Medical Center

opening August 25, 2019, is an acute-care hospital located in White Oak, Maryland, offering award-winning comprehensive cardiac services as part of an accredited Chest Pain Center and Designated Stroke Center.

It also provides quality services in the areas of emergency medicine, surgery, oncology, maternity and behavioral health. Adventist HealthCare Rehabilitation will begin to provide acute inpatient rehab on campus in summer 2020. AdventistWOMC.com

Adventist HealthCare Washington Adventist Hospital relocates on August 25 to its new Silver Spring campus and becomes White Oak Medical Center. The Takoma Park campus will become home to a 24/7 urgent care center. Various physician offices will remain. Adventist HealthCare Rehabilitation will provide inpatient rehab until those services relocate to White Oak Medical Center in summer 2020. AdventistWAH.com

The Lourie Center for Children’s Social & Emotional Wellness

is a private, non-profit agency with a mission to understand and strengthen the emotional health of parent-child relationships within our community through early prevention, intervention, education, research and training. Serving more than 4,000 children and families in the Washington, D.C. metropolitan area, the Lourie Center is a pioneer and leader in the field of mental health for infants and children.

LourieCenter.org

Adventist HealthCare Rehabilitation

is the first and only acute rehabilitation hospital in Montgomery County, and offers specialized inpatient and outpatient treatment for persons with functional limitations. Adventist HealthCare Rehabilitation currently has two locations in Rockville and Takoma Park, and also provides outpatient rehabilitation services in Rockville, at the community-based center in Silver Spring and at Downtown Crown in Gaithersburg. AdventistRehab.com

Adventist HealthCare Imaging

provides quality imaging and radiology services to empower important diagnosis and treatment options for many health conditions.

The technology in our five imaging centers enables imaging results to be shared easily among physicians and facilities, a critical factor in the delivery of quality healthcare.

AdventistImaging.com

Adventist HealthCare Adventist Medical Group

supports physicians of various specialties who are employed by Adventist HealthCare. It provides administrative help, financial management and other non-clinical services that are essential for the physicians to provide quality care and operate successful medical practices. The group has grown to also support the patients and medical staff of our facilities, as well as the communities those facilities serve. AdventistMedicalGroup.org

Capital Choice Pathology Laboratory (CCPLab)

offers full pathology production services to client hospitals, and support to biopsy and surgery centers, as well as comprehensive breast cancer reporting and infectious disease molecular testing. CCPLab.com

Adventist HealthCare Home Care Services

has brought healing home with comprehensive skilled services and compassionate care since 1973. Our home health and private-duty agencies operate throughout much of Maryland. Adventist Home Health, which is part of Adventist HealthCare Home Care Services, received the HomeCare Elite Award in 2018 for the eighth year in a row.

AdventistHomeCare.com

Adventist HealthCare Urgent Care

opened in Rockville in March 2015 and two more locations opened in Germantown and Laurel in 2016. Our urgent care is an affordable alternative to an emergency room for urgent, nonlife-threatening medical care.

Centers will also be able to fill most prescriptions for patients.

Furthermore, many occupational health services will be offered in conjunction with Adventist HealthCare’s LifeWork Strategies.

AdventistUrgentCare.com

How do we support our mission work?

Our corporate offices in Gaithersburg strengthen our work through human resources support, as well as services to address financial, educational, planning and marketing needs. Some examples are:

The Center for Health Equity & Wellness

provides health education classes, screening events, support groups and special healthcare programs to the community. The Center works to reduce and eliminate disparities in health status and healthcare access, treatment, quality and outcomes, especially for the uninsured and underserved.

AdventistHealthCare.com/Health/Equity-and-Wellness

Center for Professional Development

meets the needs of a variety of educational, clinical, leadership and organization development areas. The team delivers consulting and educational services that help our entities and employees in the areas of professional growth and change. They also manage training and performancerelated activities in Workday. https://www.myworkday.com/ adventisthealthcare/d/home. htmld

Adventist HealthCare Faith Community Health

works with more than 19 community organizations and more than 65 congregations of diverse faiths, helping with classes and health events to train and support Faith Community (Parish) Nurses who provide support and care at the local community level.

AdventistHealthCare.com/SpiritualCare

Adventist HealthCare LifeWork Strategies

delivers integrated wellness and behavioral health services to independent employers and our own Adventist HealthCare network. The products and services offered include Employee Assistance Programs (EAP) and Wellness Programs to help organizations reach health goals while reducing healthcare costs. Customized disease management programs empower employees to engage in healthy behaviors, increase productivity and access a culture of well-being in the workplace. LifeWorkStrategies.com

Adventist HealthCare employees are often so inspired by their mission that they volunteer at our community events and donate to our organization. Learn more at AdventistHealthCare.com/Giving.

How is our quality work recognized?

Accreditation by The Joint Commission This elite accreditation is a symbol of quality recognized across the nation to show commitment in prioritizing patient safety and quality of care.

Adventist HealthCare Washington Adventist Hospital

Adventist HealthCare Shady Grove Medical Center

Adventist HealthCare Rehabilitation

• • •

Gold Standard for Joint Surgery

Adventist HealthCare Shady Grove Medical Center holds The Joint Commission’s Gold Seal of Approval for joint replacement of hips and knees. This certification is recognized nationwide as a symbol of exceptional care and demonstrates compliance to national standards for healthcare quality and safety.

Outstanding Cardiac Care

Adventist HealthCare Washington Adventist Hospital and Adventist HealthCare Shady Grove Medical Center have been recognized by the national Society of Cardiovascular Patient Care as exceeding rigid standards for care procedures in the treatment of patients with chest pain and other heart attack symptoms. Both have been honored by the American Heart Association and the American Stroke Association for lifesaving, high-quality stroke care.

Excellence in Rehabilitation

Adventist HealthCare Rehabilitation is the first hospital in a five-state area to obtain accreditation from the Commission on Accreditation of Rehabilitation Facilities (CARF) International for care of patients in brain injury, spinal cord injury, stroke and amputation.

Expert Home Care

Adventist Home Health, part of Adventist HealthCare Home Care Services, received the HomeCare Elite Award in 2018 for the eighth year in a row.

This award recognizes the top-performing home health agencies that provide high-quality comprehensive services with compassionate care.

These examples are a small representation of our many recognitions!

Commendation for High-Quality Cancer Care

The Cancer programs at Adventist HealthCare Shady Grove Medical Center and Adventist HealthCare Washington Adventist Hospital are accredited with commendation by the American College of Surgeons (ACoS) Commission on Cancer (CoC). They are among only 30% of U.S. hospitals to receive this commendation.

For more information, visit AdventistHealthCare.com/Awards

Convenient Quality HealthCare CARROLL COUNTY

BALTIMORE COUNTY

FREDERICK COUNTY HOWARD COUNTY MONTGOMERY COUNTY

Germantown

Columbia

E

Gaithersburg AH

Rockville

Laurel

200

4 offices 4 offices

Headquarters Urgent Care Home Care HQ

H

A C

Greenbelt

2 offices

Silver Spring

Home Health Office Adventist Medical Group Imaging Centers Rehabilitation Behavioral Health Services

H 6 offices

WASHINGTON, D.C.

Bladensburg

The Lourie Center & Head Start Programs A

Aquilino Cancer Center

E

Germantown Emergency Center

H

Shady Grove Medical Center

H

Washington Adventist Hospital

H

White Oak Medical Center (August 25, 2019)

PRINCE GEORGE’S COUNTY

Fort Washington 210

Waldorf Sources: Esri, Bureau of Transportation Statistics, GeoSystems Global Corporation in association with National Geographic Maps and Melcher Media, Inc., TomTom, U.S. Department of Commerce, U.S. Census Bureau

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