TRAVEL BOOKLET VACATION WITH PEACE OF MIND
YOUR NEW CAR This booklet contains answers to all the questions you have about your vehicle, from pick-up to drop-off.
EDITORIAL Thank you for choosing Renault Eurodrive for your stay in Europe. At Renault, we have always believed that cars should be suited to everyone’s life style and everyone’s expectations. This ambition is reflected in our quest for mobility that is sustainable and environmentally friendly, and for safety and quality that can be accessed by the masses. These traveling instructions contain comprehensive information on how to use Renault Eurodrive. The information contained in the booklet is also available online at www.renaultusa.com. Our team is dedicated to ensure that you are a satisfied customer. Do not hesitate to send your suggestions and complaints to email@example.com or firstname.lastname@example.org. We wish you a pleasant stay in Europe at the wheel of your Renault or your Dacia and thank you again for choosing Renault Eurodrive.
Contents 04 Picking up your car 06 Insurance / assistance 08 Changing your contract 09 Your Eurodrive First program 10 Returning your car
Sophie PONSAILLE Director Renault Courte Durée
12 P ick-up and return centers 14 Checklist
PICKING UP YOUR CAR
Before you get there To make the most of your stay in Europe with nothing to worry about, do not forget the first step in your Travel Booklet: making advance reservations for the exclusive services of our First Class partners in the Eurodrive First program (See page 9). To ensure you don’t forget anything, we have one other piece of advice: refer to the “What to do before you leave for Europe” checklist, on page 14.
when you get there
Please present: n your passport (or identity card), n a copy of your Renault Eurodrive contract. Your spouse, domestic partner or a family member may also pick up the car and drive it, provided they present an authorization document with your signature. Your domestic partner must, in addition to this authorization document, present a certificate proving your partnership or a sworn statement of partnership with your signature. You will be presented with several items: registration papers, n a European accident report standard form with instructions, n an insurance certificate, n an insurance assistance booklet, n two keys (or cards) for the vehicle, n a safety kit (fluorescent vest + and warning triangle). n vehicle
Please remember that, in order to get your vehicle delivered in time, your delivery center must have your flight or train* number. If you do not have a flight/train* number and did not provide a walk-in time when placing your reservation then you must contact your delivery center for an appointment at least 3 business days before the scheduled delivery date.
Caution! These items are to be returned with your vehicle. You will be billed for any missing items.
IMPORTANT Right before or during your trip if your flight, train* or arrival time changes, please contact your pick-up center as early as possible so that they can prepare for your new arrival schedule. For all other changes please contact us by email at email@example.com or call (888) 532-1221 during our regular business hours. Always refer to the information about your pick-up center in the “Pick-up and drop-off centers” sections on pages 12-13, or the detailed information sheet for your delivery center that you received from your Eurodrive agent. The delivery center representative will wait for you for 30 minutes after the agreed walk-in time and for 1 hour after your flight/train* arrival time. Please make sure that you call your delivery center within one hour of your flight or train* arrival to make sure they know you have arrived and tell them when you will be ready for your pick-up. * Where a train station pick-up is available.
caution! regulations, highway codes and procedures in the event of an accident or damage may differ from one country to another. You are responsible for your travel in Europe. Therefore, remember to refer to the specific regulations that apply in each country.
IMPORTANT Drivers must be at least 18 years old and possess a driver’s license valid for use in the country or countries they intend to visit.
Fuel information Corresponding fuel terminology ENGINE
FUEL NAME AT PUMP
Gasoline Super unleaded Sans plomb SP 95 / SP 98 Unleaded / Gasoline/petrol Gasolina sin plomo 95 Gasolina sin plomo 98 Diesel (DCI)
Caution! The fuel type to be used with your vehicle is marked inside the fuel cap: “GO” means diesel, “ES” means gasoline/petrol. Eurodrive is not responsible for any cost related to you running out of fuel.
Diesel / Gazole / Gas-oil
IMPORTANT For safety reasons, the cars are delivered with just enough fuel necessary to reach the nearest gas station (usually about one gallon).
INSURANCE / roadside ASSISTANCE DRIVE with PEACE OF MIND YOUR RENAULT OR YOUR DACIA IS PROTECTED: n by the manufacturer’s warranty in case of breakdown n by the the zero-deductible multi-risk insurance included in your Renault Eurodrive contract in case of accident, theft, attempted theft, fire, vandalism, broken windows, flat tires, lost keys or wrong fill-up YOUR VEHICLE IS COVERED IN 42 EUROPEAN COUNTRIES Andorra, Austria, Belgium, Bosnia Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great Britain, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Republic of Macedonia, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Vatican.
Exclusive features of Renault Eurodrive ASSISTANCE TO ENSURE YOUR PEACE OF MIND Comprehensive assistance – and more! In the event of a breakdown or accident, you are covered by a comprehensive insurance policy with no “deductible”, and assisted 24/7, even in case of flat tires, loss of keys or putting the wrong fuel in the tank. Just call + 33 (0)1 49 65 24 04 if you need assistance.
EXCLUSIONS n The
Eurodrive contract does not cover impound costs, fuel leaking, mechanical incidents caused by vehicle misuse, mechanical incidents caused by towing, snow tires and chains. Neither does it cover fines or parking tickets, telephone, restaurant/bar, fuel or toll expenses, vehicle servicing costs, or expenses that the beneficiary was expected to pay as part of the planned stay in the place of the incident (e.g. accommodation), or in cases of force majeure (strikes, riots or “acts of god”, etc.). n The contract does not cover events resulting from participation in sport competitions, bets and matches. n In the event of theft, compensation is payable only for stolen items mentioned in the police report, and only on presentation of the original invoices or receipts. n Also, in cases of theft, no compensation is payable for expenditure incurred in replacing identity papers, boxes and bags left on the roof or any items inside such containers. n Limitations apply. See the Renault Eurodrive general terms and conditions for more details.
Caution! Remember Renault Eurodrive insurance and assistance does not cover Kosovo and the Turkish part of Cyprus.
Useful info n You are no longer insured after the
expiration date of your insurance certificate, and if you drive in a country not mentioned in the list above. n N ever leave the registration documents
IN THE EVENT OF INCIDENTS
To benefit from your insurance and assistance coverage you must always report the incident: n either with an accident report with a third party (check the insurance policy number of the third party and make sure he/she signs the document), n or a full declaration within 24 hours (giving a detailed explanation of the incident circumstances, including the vehicle registration number, date, location, and damage noted on the vehicle). Cases of vandalism or theft, must be reported to the police and the original report must be sent to GSAE. The document must be faxed to the following number: +33 (0)1 76 89 00 47. Without a declaration, the insurance company will not pay any indemnity. The same applies to damages or incidents affecting rental vehicles provided after the incident.
What to do in case of breakdown, accident, fire, vandalism or theft? Procedures that must be followed: - BREAKDOWN 1 + 6 - Accident 1 + 2 + 4 + 5 + 6 - OTHER 1 + 3 + 4 + 5 + 6
Caution! If the administrative documents are lost or stolen (e.g. registration documents), you must report the incident to the local police and contact RCD on +33 (0)1 76 84 96 96.
1 Call (24/7) : ✆ +33 (0)1 49 65 24 04 2 Carefully fill out both sides of the European 3 4
accident report. Report the incident to the police. Fax your European accident report to +33 (0)1 76 89 00 47 or call ✆ +33 (0)1 76 84 96 96 Send the originals to the following address: GSAE Renault Eurodrive immeuble vendôme 12/14, rue du Centre 93197 Noisy-le-Gd Cedex, France If the vehicle is left in a Renault or Dacia garage, always leave the registration documents inside the vehicle.
YOUR REPLACEMENT VEHICLE n If
your Renault Eurodrive vehicle needs to be temporarily replaced by a regular car rental, please be aware of the following: - You will be required to present a credit card for the imprint, this procedure is standard with car rentals.
- Do not accept additional insurance coverage that may be offered by the car rental agent. - Please return your rental at the car rental lot with a full tank of gas and NOT at a Renault Eurodrive center.
and the spare keys in a parked vehicle.
Should any of the incidents described above occur, you MUST call Renault Assistance at +33 (0)1 49 65 24 04 BEFORE taking any action. Even if you are at a Renault repair shop, Renault Assistance must be notified first. Renault Assistance will make the final determination on what is and what is not reimbursable.
Dialing Instructions: When you are in France dial (0) without international code. When calling from outside of France dial international code +33 without the (0).
YOUR EURODRIVE FIRST PROGRAM
EXTENDING YOUR CONTRACT
Add fun to your stay in Europe with our Eurodrive First advantage program. Eurodrive First offers you a package of benefits and trade discounts from companies, which we have specially selected for you. These are highly reputable partners that symbolize the unique French “Art of Living” and will add the finishing touches to your stay, satisfying you whether you are a single traveler, a family or a group. You can access these offers as soon as you have signed up for your Eurodrive contract, and from wherever you are, by using a dedicated Internet portal.
You may extend the length of your contract following the delivery of your vehicle, within the limits of the expiration date of the vehicle’s registration certificate. To do so, contact Renault Eurodrive Monday to Friday from 9 am to 4 pm, excluding public holidays: n from France : ✆ 01 76 84 99 00 01 76 89 07 93 n from outside of France : ✆ +33 1 76 84 99 00 +33 1 76 89 07 93 You will be asked to supply the following information: n the registration number of your vehicle or your Renault Eurodrive contract number, n the number and expiration date of your credit card (the only authorized method of payment), n the date you want to extend the contract to, n an address, an e-mail address or fax number so we can send you a new insurance certificate. Caution! If you haven’t extended your contract with Renault Eurodrive, use of the vehicle becomes illegal after the date of the original contract. In addition, the customer and their passengers are no longer insured. The driver alone will be liable for damages caused to third parties.
EXTENSION COSTS IN 2013 34€ per day for Renault models 24€ per day for Dacia models
IMPORTANT Extension fees must be paid by credit card.
Our First Class partners You benefit from exclusive offers available from our partners indicated below: n To
delight your taste buds - The great Brasserie Flo restaurants
satisfy your hunger for leisure activities and your thirst for culture - Bateaux Parisiens - Paradis Latin - Musée Grévin - France Miniature
entertainment - Parc Astérix - La Mer de sable
CHANGING YOUR CONTRACT You have 30 calendar days before your delivery date to change your Renault Eurodrive contract at no cost or cancel your contract for a $50 fee.
IMPORTANT If feasable the following changes to your contract may be charged $500 if requested in less than 30 days before your pick-up date: - vehicle change - pick-up location change - name/contract holder change - order cancellation
fans of splendid 18 hole courses - Golfy: the biggest golf chain in France, with courses in five European countries
an optical brand with a reputation for quality - Vision Plus To learn more and take advantage of these offers Log on now to your dedicated client account at www.eurodrivefirst.com Your login ID is your contract number, and your password is your surname (as given on the order form).
RETURNING YOUR CAR DROP-OFF PROCEDURES Customers are required to call their return center three business days before the scheduled drop-off date. All the information you need will be supplied during this call. You will be expected no later than 30 minutes after the arranged time. If you need to change the drop-off time: Let your return center know as soon as possible about any change in drop-off times, so that your local attendant can arrange the drop-off. If you need to change the drop-off location: To return your car to a different center from the one initially selected, contact the center of your choice no later than three business days before return date to make an appointment (see details of the centers on pages 12 to 13). When returning your car outside of France at a different location than stated on the contract, additional fees will apply.
IMPORTANT Always refer to the “Pick-up and drop-off centers” (pages 12 and 13) for contact details about each center.
ITEMS TO BE RETURNED n the
vehicle, of the vehicle’s keys or cards, n the registration documents, n the warranty booklet and the driver’s handbook, n the safety kit (reflective jackets and red triangle), n the fully completed European accident report, if you have had an accident, n the SD card for the GPS, ifso equipped n the remote controls, if any included. n both
IMPORTANT You will be billed for any missing items on return (documents mentioned above, keys or cards, vehicle equipment). You will be charged fees for not returning the vehicle to a Renault Eurodrive center.
Caution! If you need to extend your lease or you return your vehicle late an extension fee will be charged, (see page 8) for more details. When returning your vehicle please make sure you take all your personal belongings as Renault won’t be responsible for any items left behind.
If you need to return your vehicle early: n The
first 21 days are never refundable. deductible of 10 days will be applied to the number of unused days for which you may claim a refund.
contact your agent for more details.
PICK-UP AND RETURN CENTERS IN FRANCE • Avignon / Airport • Avignon / TGV train station • Avignon / City • Biarritz / Anglet airport • Bordeaux / Mérignac airport • Brest / Guipavas airport • Calais / Harbor • Lyon / Saint Exupéry TGV train station • Lyon / Saint Exupéry airport • Marseille / Marseille Provence airport • Montpellier / Montpellier Méditerranée airport • Nantes / Airport • Nantes / TGV train station • Nice / Nice-Côte d’Azur airport • Paris 16e / City center • Paris Orly / Airport • Paris-CDG / Airport • Saint-Louis – Bâle-Mulhouse / Airport • Saint-Louis – Bâle-Mulhouse / City • Strasbourg / Entzheim airport • Toulouse / Blagnac airport
This chapter contains a list of our pick-up and dropoff centers in France and Europe, plus their contact details where you will need to make an appointment before picking up or dropping off your vehicle. Dialing Instructions: When you are in the same country dial (0) without international code. When calling from outside of the country dial international code (e.g., +31) without the (0).
IN EUROPE • Amsterdam / Schiphol airport • Amsterdam / TGV train station • Barcelona / Airport • Brussels / Zaventem airport • Frankfurt / Mörfelden airport • Geneva / Cointrin airport • Lisbon / Airport • London / Heathrow airport • Madrid / Barajas airport • Milan / Linate airport • Milan / Malpensa airport • Milan / City • Munich / F.J. Strauss airport • Porto / Sa Carneiro airport • Rome / Fiumicino airport • Santiago de Compostela / Airport • Santiago de Compostela / City • Vigo / City • Zurich / Kloten airport
Caution! - For pick-ups: if you do not provide a flight/train* number or a walk-in time, then you must make an appointment with your center no later than 3 business days before the agreed pick-up date**. - We will wait for you up to 30 minutes maximum beyond the agreed walk-in time and one hour after flight or train arrival time. - Please make sure that you call your delivery center within one hour of your flight or train arrival to make sure they know you have arrived and tell them when you will be ready for your pick-up. - For drop-offs: you must make an appointment with your center no later than 3 business days before the agreed drop-off date*.
Amsterdam +31 (0)20 890 38 46 Avignon +33 (0)4 26 07 74 54 Barcelona +34 93 184 56 71 Biarritz +33 (0)5 24 62 06 62 Bordeaux +33 (0)6 74 78 65 08 Brest +33 (0)6 63 05 88 79 Brussels +32 (0)2 721 05 92 +32 (0)2 800 09 73 +32 (0)2 800 09 74 Calais +33 (0)6 07 32 15 43 Frankfurt +49 (0)69 257 385 652 Geneva +33 (0)6 84 97 25 47 Lisbon +351 21 846 27 97
* Where a train station pick-up is available. ** Detailed information about the operating hours at your pick-up or drop off location is available in the corresponding location sheet.
London +44 (0)20 881 996 91 Lyon +33 (0)4 72 48 42 02 Madrid +34 91 329 29 11 +34 91 329 27 10 Marseille +33 (0)4 42 14 31 49 Milan +39 0240 708 236 Montpellier +33 (0)6 08 02 26 11 +33 (0)6 81 08 81 14 Munich +49 (0)69 33 29 62 46 Nantes +33 (0)2 40 75 73 51 Nice +33 (0)4 92 29 13 83 Paris 16e +33 (0)1 40 71 72 40 Paris Orly +33 (0)1 49 75 13 50
Paris-Cdg +33 (0)1 48 62 37 53 Porto +351 22 996 64 27 Rome +39 0 665 001 456 Santiago-de-Compostela +34 981 58 64 44 (saturday) +34 608 98 17 49 St-Louis +33 (0)3 89 89 70 00 Strasbourg +33 (0)3 88 49 11 07 Toulouse +33 (0)5 40 80 43 12 Vigo +34 98 625 10 88 Zurich +41 (0)43 500 42 04
Strasbourg Paris Brest
Milan Avignon ITALY
Santiago de Compostela
TGV Train Station
drive with peace of mind
CHECKLIST Before you leave for Europe: Inform your delivery center of your flight or train* number. If you do not have a flight/train* number, make an appointment with your delivery center (at least three business days before the pick-up date shown on your order form). arefully read the “User’s Guide” in this travel booklet (pp. 4-11), C which provides all the necessary information, from pick-up to drop-off. Bring a copy of your Renault Eurodrive contract. Bring this travel booklet. Bring authorization document where applicable (see p. 5).
When you drop off your vehicle: Make sure you have not left any personal belongings in the vehicle. Return:
buy a new Renault or Dacia vehicle at a great price through YOUr eurodrive agent
both of the vehicle’s keys or cards, the registration documents, the warranty booklet and the driver’s handbook,
Soon after your arrival at the airport, pick up your new vehicle from one of our 40 centers in Europe and get on your way knowing you are fully covered with serenity assistance.
the safety kit (reflective jackets and red triangle), the SD card for the GPS, if so equipped the GPS remote control, if any the fully completed European accident report, if you have had an accident. * Where a train station pick-up is available.
Travel booklet vacation with peace of mind
While all reasonable efforts have been made to ensure the accuracy of the information provided, due to Renault’s policy of continuous improvement all particulars contained are subject to constant revision and Renault reserves the right to change, alter or modify, among other things, specifications and services without any notification at any time. Date of publication: February 2013. Photography credits: AGNETTI Sébastien / BERNIER Anthony / CURTET Patrick / DE BOURGIES Stéphane / DITTRICH Suzanne / LEMAL Jean Brice / Renault Marketing 3D Commerce / Mundocom - grAphic design : godsavethequeen.fr.