INSIGHTS FROM INDUSTRY
MANAGING INJURY CLAIMS SUCCESSFULLY NEW REPORT HIGHLIGHTS THE VALUE OF EARLY INTERVENTION
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orkers’ compensation has a reputation for being one of the biggest business costs in health and community services. Due to the nature of the job, health and aged care workers are at high risk of physical injury or illness, and mental and psychological issues. Statistics released by Safe Work Australia show that between 2019-2020, Health care and social assistance workers, contributed to 18 per cent of serious occupational claims, the highest of any single industry group. An increase in claims ultimately leads to an increase in premiums—and that is why it is critical for organisations to have effective and efficient claims management strategies for all injured employees, both work and non-work related. Now, a new report from Lockton, the 2022 People Insurance Outperformance Report, reveals why a consistent, coordinated, and targeted approach to injury management is critical to strong claims outcomes and lower insurance premiums.
Why early intervention is important Early intervention is crucial for positive outcomes for individuals and organisations.
Managing injuries effectively by ensuring employees receive appropriate and reasonable treatment along with establishing return to work as soon as practicable is key in supporting an employee’s recovery. Having robust treatment and return to work plans in place will also help reduce the cost and duration of claims.
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Data from Safe Work Australia notes that in the first 30 days after an injury, having a return to work plan increases the odds of returning to work by up to 1.7 times. In Lockton’s Report, research shows that the longer a person is absent from the workplace the less likely they are to ever return to work. Employees absent for over 70 days typically have only a 35 percent chance of ever returning to work. Early intervention also contributes to a productive and supportive workplace overall, improves the injury outcome of the employee, and promotes health and wellbeing. Injured employees receiving a positive and empathetic claims management experience typically return to work more quickly than those who do not.
