PEHN NEWS PEHN UPDATE
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t has been a quite first quarter of the year for PEHN, and hard to believe that Easter is already upon us. The hotels in Victoria have been extremely busy due to the Australian Open, then closely followed by the Grand Prix, which keeps most of our members very busy in the first Quarter. Our webpage – www.pehn.org – is now up and running and constantly evolving. You can now enrol directly through the website and manage your annual membership payments all through the site. Existing members will soon receive an email that will give them information on how to create their own personal log in details, this will allow our members to access special members benefits and information pages that can only be accessed with your log-in. Keep your eyes on your inbox for this information and log in to update your details/manage memberships etc.
RECEPTION /HOUSEKEEPING RELATIONSHIP A good relationship between Housekeeping and front office is paramount in the smooth operation of any hotel operation. Communication between the two departments must be strong, and an understanding of each other’s operational areas helps to strengthen the bond and achieve the best guest experience possible. The Crown Housekeeping team recently helped to support one of their front office colleagues by helping to raise funds to help send her to London for the receptionist of the year awards after she took out the Australian title. Congratulations to Lara.
The committee will be meeting soon to plan some activities for the remainder of the year, and we will get this information out on our webpage as well as emailing our members as soon as possible. If you have any suggestions on things you would like to see PEHN organize or any questions at all, please do not hesitate to send us an email at pehn.aus@gmail.com
XMAS PARTY 2018 – 70’S EXTRAVAGANZA PEHN held their annual Christmas party at Basco Brunswick, with a 70’s Extravaganza theme. It was a great turnout with everyone donning their 70’s outfits and dancing the night away to the music from that era. Lots of raffle prizes, plenty of laughs and a good time had by all.
What does it take to be Australia’s best Hotel Receptionist?
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n 2015, AICR launched its Australian Chapter headed by Sevag Keroghlian, Front Office Manager of Crown Promenade Melbourne. AICR is the International Front Office Managers organisation aimed at recognising and mentoring young hoteliers around the world. AICR was established in France in 1964 and is currently in 17 countries, continuing to grow. Sevag credits the association as being a platform to show his passion for the hotel industry, whilst creating an awareness of how much work goes into this role, which instils motivation in receptionists by recognising their efforts.
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The entire Housekeeping Team was behind Lara by assisting her with the fund raising which was raised towards Lara’s flights to London. Thank you AHS and entire housekeeping Team for your support. Lara Patel from Crown Metropol Melbourne flew to London in January 2019 after winning both the State and National AICR Receptionist of the Year competition in Australia. Accolades continued for Lara, as she secured third place as Best Receptionist in the World.