13 ACI World Report – February 2013
BENCHMARKING Commercial Services
TAKING YOUR AIRPORT’S RETAIL TO NEW HEIGHTS Airport Service Quality now offers Retail Benchmarking
LEARN from global best practice BENCHMARK satisfaction levels and sales performance with top airports around the world
MEASURE passenger satisfaction levels with your airport’s retail / F&B offering
UNDERSTAND needs and expectations of your passengers
Dr. Rafael Echevarne ACI Director of Economics +1 514 373-1211 rechevarne@aci.aero
Damien Kobel Director DKMA + 41 22 354 0753 damien.kobel@dkma.com
www.airportservicequality.com/content/retail.html
The Airport Service Quality (ASQ) initiative is a partnership between ACI and DKMA