ACI Global Training & APEX Issue Two - 2018
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NEWSLETTER
In this issue 2
Message from Kevin Caron
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2019 Global Training Needs Assessment (TNA)
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Digital Innovation and its impact on airport business
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Munich Airport collaborates with ACI
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Launch of the new Airport Financial Management course
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2018 Safety course testimonials
11 Featured ACI Training Centre - Gulf Center for Aviation Studies 13 ACI’s OLC expands online course offering 14 APEX Programmes – Building on the excellence of its partners 16 Recent APEX Reviews 18 Upcoming GT courses, APEX reviews, and events 20 Meet our Global Training and APEX team
Kevin Caron, Director, Capacity Building Programmes, ACI World
Dear Members, It’s been a busy year-to-date as we continue to expand our global training offerings to your valuable staff. Over the last two quarters, ACI, in collaboration with member airports and ICAO has delivered specialized training in all five ACI regions, to some 463 attendees from 37 countries. Over the next quarter, we look forward to delivering a host of fresh and updated training courses. In this edition we are pleased to include content related to the Airport Excellence (APEX) Programmes, which fall directly under the umbrella of capacity building for our members. The continual growth related to capacity building through the development of people, business, and facilities is essential as we expect passenger traffic to double to 15.7 billion passengers by 2031. In order to meet traffic demand, we need to lead innovative solutions to support this growth while exceeding customer expectations when providing safe, secure, sustainable, and economically viable airports. To this end, we strongly invite our valuable members to participate in our midyear training needs assessment as we begin looking into the future and plan for 2019. With article contributions from both the APEX and Global Training teams, some highlights include airport safety and development plans for member airports and a cybersecurity training offered through Munich Airport with a stateof-the-art academy. Lastly, we would like to highlight the success of our members by including an article from the incredible team at Abu Dhabi Airports’ Gulf Centre for Aviation Studies (GCAS), a recognized ACI Training Centre. We are also pleased to include testimonials from Global Safety Network (GSN) graduates. We welcome article submissions and testimonials from members and hope to meet many of you during the ACI World/ Europe Annual General Assembly in Brussels being held this 18–20 June. To receive our quarterly newsletter please subscribe online. Happy reading,
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2019 Global Training Needs Assessment (TNA) Over the last decade, the Global Training (GT) department has made tremendous strides in “building training capacity” through the quality-driven programmes we have developed and delivered to our membership and the aviation industry as a whole. Given our main mandate to support one of ACI’s strategic goals in providing airport members with industry knowledge, advice and assistance, and fostering professional excellence in airport management and operations, GT is now recognized as the leading airport management and operations training provider in the industry.
In conducting this survey, we seek input from a wide range of stakeholders, which include, but is not limited to:
To ensure that our training curriculum always meets current and future competency requirements for airport personnel globally, on an annual basis GT distributes a training needs assessment (TNA) tool to plan and forecast training offerings for the following year. The TNA is a survey used to collect quantitative and qualitative data to determine what training needs to be developed to help individuals and their organization accomplish their goals and objectives.
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Past students that have registered and attended a previous ACI course or programme;
• Human resource departments for airports; •
ACI Steering Committee members on airport training;
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ACI World Standing Committees for safety, security, environment, economics, facilitation, and customer service;
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ACI training centres and venues;
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World Business Partners; and
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Interested parties who directly or indirectly work within the aviation, with emphasis on the airport industry.
> Take part in the Global Training Needs Assessment Survey. ACI thanks all participants for the support and feedback, helping to create the best-in-class service industry wide.
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Digital innovation and its impact on the airport business An interview with Rene Armas Maes, Managing Director, Jet Link International
Airports are testing and rolling out new biometric passenger facial recognition and fingerprint scanning devices to ease checkin and passenger flows improving the overall passenger travel experience. As passenger traffic grows, airports are met with the task of creating more efficiency throughout their airport at every touch point. Digital innovation will not only streamline current practices but potentially revamp the entire airport experience. Rene Armas Maes, Managing Director of Jet Link International, provides his expert advice and unique insight into these new transformative technologies.
1. ACI World and SITA have forecasted airports will spend more than US$9 billion in IT investment this year. What are the top IT investment priorities for airports? Passenger self-services continue to dominate airport IT investment strategies. These services include biometric-enabled self-services, such as bag drop, unassisted e-gate services and border clearance kiosks for travellers entering or returning to a country. In addition, mobile apps and cloud-based software, known as a SaaS platform, are top priorities especially for mega hub airports as it allows airlines and ground handlers to share physical space and IT resources at an airport. Also, one can observe a big push for location-based technology such as beacon technology.
2. Regarding Wi-Fi strategy, we understand the discussion airports are having today on how to monetize said investment through a tiered Wi-Fi business model. But at the same time, airports are trying
to push airport retail sales. Wouldn’t they contradict? That is a very good question. A commercial balance between free Wi-fi capabilities for basic internet browsing including retail and airport services purchase vs. more sophisticated highspeed service options should be evaluated. In a typical airport, you will observe three classes of service with different economic models: unlimited complimentary Wi-Fi service supported by a sponsor, standard one size fits all paid services and subscription based for frequent business travellers who see the airport as an extension of their office. But I see the opportunity to further add at least two other commercial opportunities: a) Limited complimentary basic internet browsing time b) And a high-speed semi premium internet browsing services up to 30 Mbps (megabits
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per second) Therefore, we can observe why it is important that airports consider a tiered Wi-Fi strategy because consumers have different needs. Furthermore, when it comes to connectivity there is a need to further segment your customers and optimize revenues. As an example, a premium Wi-Fi service can be offered at a discounted price in exchange of passengers’ willingness to complete a detailed passenger profile.
3. How can location-based technology or beacons help airports to maximize revenues and improve the passenger journey through the airport? Sensor or beacon technology can help airports understand and monitor passenger flows through the terminals especially at critical points and during peak times. Therefore, they can assist airports to avoid congestion, meet or exceed service levels and certainly optimize sales. Likewise, beacon-enabled mobile app can offer wayfinding for passengers to truly enjoy an immersive travel experience. A beacon located at a check-in counter area can help airports proactively manage passenger flows while minimizing bottlenecks. Collecting and analyzing this real-time data allows airports to optimize passenger flows and maximize time spent in areas with revenue potential such as airport concessionaires.
processes to ascertain current airport travel experience by key areas from check-in to baggage claim. They must also identify where their “pain points� are by immersing themselves in their customers shoes. Also, it is imperative to conduct a complete evaluation of the IT business from its infrastructure all the way to the operational challenges. Understanding global digital trends and identifying which technology can be employed to improve customer service, reduce cost and increase commercial operations is also a key component. The ACI Airport Digital Transformation working group has also produced a Digital Airport Survey, which includes a self-assessment document for airports to be able to identify where they are along the digital transformation journey: from mobile app and Wi-Fi to innovation lab, chatbots and biometrics. ACI Airport Digital Transformation Best Practices also covers potential functional areas applying digital transformation at airports. To conclude, keep in mind that digitalization yields potential for both additional revenues and cost efficiency as well as improved travel experience and human capital productivity.
For more information on Airport Digital Transformation download the ACI Airport Digital Transformation Best Practices publication. ACI Global Training is currently developing a classroom course that will address many of the topics discussed above. Be on the lookout for this new course coming in 2019.
4. How can an airport get started in the digital transformation journey? Today, a digital strategy for airports is a core strength. For starters, airports need to map out passenger flows at terminals and
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Munich Airport collaborates with ACI to provide a full suite of cyber security programmes By John Webster, Senior Manager, Global Training, ACI World
With the rapid evolution of the digital age, there is also an alarming increase in the number of cyber-attacks on IT systems within public and private sectors. As such, more and more airports, are taking a proactive role in addressing these challenges with Munich Airport, operated by Flughafen München GmbH (FMG), being at the forefront in developing its own dedicated training centre to tackle the threat of cyber-attacks. Munich Airport’s new training centre, which officially started operations in January 2018, will bring together IT experts from its own organization (FMG) as well as specialists from high-profile tech companies to test defensive strategies and look for new solutions in the fight against cybercriminals. With the support of three reknowned European IT security companies - ERNW INSIGHT, HvSConsulting and IT-CUBE SYSTEMS - this new facility is known as the “Information Security Hub or ISH”.
Cybersecurity threats In response to the present cyber
threats that exist, Thomas Weyer, the CFO and Director of Infrastructure at FMG stated, “As an airport operating company, we are responsible for the functionality of critical infrastructure and must take up the fight every day to ensure protection against cyberattacks.” ACI recognizes the importance of promoting training programmes and strategies to mitigate these cybersecurity threats. ACI is pleased to accredit and recognize the cybersecurity courses offered by FMG’s Airport Academy under the ACI Accredited Training Institute (ATI). Kevin Caron, Director, Capacity Building Programmes, for ACI stated, “The cybersecurity programmes endorsed by ACI under the ATI framework are in keeping with the mandated training needs outlined by the ACI Security Standing Committee to ensure a safe, secure, and efficient transportation system.”
trol room and an amphitheater for presentations and briefings. All of the facilities are equipped with computers, network hardware, cameras, and projectors. With this fully equipped cyber simulation range equipment, a group can carry out realistic attacks on IT systems for training purposes, for example, with a second group assigned to take defensive measures. The main target group of the ISH will be airports. However, airlines and other partners from the aviation industry that must meet the new regulatory requirements for the transportation sector are invited to participate and attend these programmes. Airports that have properly trained staff and have access to the right tools in order to address the current technological challenges stand to benefit from better incident prevention by ensuring a seamless customer service experience for the end user, the travelling public.
Munich Airport training centre The new centre at Munich Airport has four training rooms and IT labs, a con-
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Launch of the new Airport Financial Management course By Melisa Monje, Manager, Global Training, ACI World
The Airport Financial Management course was developed based on the feedback and input on member training needs from the ACI World Economics Standing Committee (WESC). With emphasis on airports moving towards a more financially sustainable model, the course was created with the intent in providing participants with a more thorough understanding of how to optimize financial management and capital programming by applying investor engagement principles. Launched in Abu Dhabi, the pilot programme received support from senior airport financial controllers and managers from Argentina, Bahrain, France, Maldives, Nepal, Nigeria, Romania, and the United Arab Emirates.
Course overview The course started with a broad discussion on the strategic financial issues facing airports in terms of how to find the resources to serve growing passenger and cargo demand; while also highlighting the importance of stakeholder engagement in times of economic, political, and social turmoil. One of the key discussion areas covered was how modern airports use a wide variety of tools to manage working capital, and at the same time establish careful policies to report on airport management best practices to the outside world. For many course participants the most challenging debate was how to best engage both public treasury and private asset markets in attracting debt and equity to fund continued industry growth. “Aviation, and airport industry in particular, have a unique framework of operations and managing business, which makes it challenging to apply standard practices when it comes to
financial management. Therefore, I strongly support and welcome this initiative from ACI” Abdul Majeed Al Khoori, Acting Chief Executive Officer, Abu Dhabi Airports. During the week, participants also worked together in teams to assess best-practice case study airports on their financial management activities, and presented their findings to the group. Course facilitator Dr. Joe Sulmona, a senior professional in innovative private and public sector development, stated “the new ACI Airport Financial Management course pretty much hit the right mark, and we are grateful to all the participants for their feedback so we can enhance the course material in time for the next offering to be held in Munich, Germany in July.” To register for an upcoming course, view the Airport Financial Management GT course calendar.
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The course was well structured, with challenging and stimulating core sessions that combined both financial theory and application to real-airport situations through various case studies. Beatrice Constantin
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Financial Analyst, Bucharest Airports National Company
I was expecting to simply attend a course, instead I received a complete learning experience. Day by day, each participant added more and more value on Airport Financial Management. Eugen Marian DOGARU
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Head of Commercial Department, Bucharest Airports National Company
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2018 Safety course testimonials ACI considers safety to be the number one priority for airports and the aviation community. Our safety training portfolio provides airport operators and aviation executives the knowledge needed to ensure their airport operations are safe for their customers and employees. Read through our student reviews from the first quarter of 2018:
ACI-ICAO Aerodrome Certification
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The Understanding ICAO Annex 14 course has helped me better comprehend how certain operations need to happen and why. The ICAO Standards and Recommendations have really opened my eyes as to why aerodromes have to comply. This course has assisted me in my day-to-day tasks as a huge portion of my work revolves around aerodromes.
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Client Manager, Airports Company South Africa
Airport Safety Management Systems Implementation
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My experience throughout the course was overall positive thanks to the instruction of Scott Simpson. Dynamic and engaging, he was able to provide valuable information. Airport Fire Commander, Hawaii Department of Transport – Airports Division
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Donald Ouderkirk
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In my view as a regulator, the materials of the course and the way the instructor explained expands my horizons of the importance of SMS in mitigating hazard.
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Directorate General of Civil Aviation, Indonesia
Nombuso Msomi
Senior Manager: Supplier Performance & Development, King Shaka International Airport
GSN 2: Airside Safety and Operations
GSN 1: Safety Management Systems
Nur Waluyaningsih
As the Senior Manager: Supplier Performance and Development within the SCM Space, I came in with next to no knowledge of Annex 14. My new role requires me to be able to develop suppliers that render services at our airports, as well as ensure that they consistently create excellent value-added services to Airports Company South Africa. This course has helped me understand intricate aspects of the aerodrome. Moving forward, I will be able to speak the ‘aviation’ language to new suppliers with the utmost understanding. Further, I am more equipped and in a position to better understand the needs of my internal clients and enable them to execute their deliverables.
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The ACI GSN 2 course is valuable to those who want to gain more knowledge in airside safety and operations in terms of strategic safety management and implementation. The instructors are very experienced and assist the participants effectively.
Tugiman Sabudin
Senior Executive, Learning and Development, Malaysia Airports Holdings Berhad
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Feroza Khan
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Understanding ICAO Annex 14
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Wildlife Hazard Management and Prevention
Experience and knowledge of the instructors Debbie Riley and Doug Roberts was a key part in making the course an excellent training experience .
Airport Firefighter Supervisor, Aeroportos de Portugal S.A
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Paolo Mestre
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Instructor Owen Ryan is an exceptional teacher. He has the natural ability to push participants to come out of their comfort zone and engage in active discussions. He is very knowledgeable on the subject matter. I would recommend that senior managers attend this course to gain insight into the importance of bird and wildlife management and the legal ramifications.
After the course, I have a better understanding of this aerodrome activity, thank you for this.
Firefighter, Latvian Air Force
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Arnis Skribãns
Lawrence Jules
Aerodrome Safety Officer, Airports Authority of Trinidad and Tobago
Advanced Airport Operations
GSN 4: Working with Annex 14
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It has always been my experience to walk into a class as an ACI Student and walk out an ACI Professional; such is the result due to the depth of the knowledge taught in the classroom for the advancement of human resources in aviation.
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Sherwin Seyjagat
Airport Duty Manager, Airports Authority of Trinidad and Tobago
I am really grateful for the ACI Advanced Airport Operations initiative. The course was very informative. A lot of the case studies applied to my current work situation. I learned a lot about managing an airport. The delivery method was clear, the tutor was fantastic - we had great discussions and learned a lot from his expertise.
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GSN 3: Emergency Planning and Crisis Management
Jaimi Shahnaz Abdul Aziz
Senior Executive Terminal klia 2, Malaysia Airports Holdings Berhad
Aeronautical Studies and Risk Analysis
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The Aeronautical studies course offered by ACI was well delivered and helped me better understand a subject that had been previously abstract to me. I would highly recommend it to professionals seeking a way of maintaining safety when faced with non-compliance.
Senior Aerodrome Inspector, Civil Aviation Authority of Uganda
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Jackline Kwagala
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Featured ACI Training Centre Gulf Center for Aviation Studies (GCAS) By Sultan K. Al Mansoori, General Manager, Gulf Center for Aviation Studies
Sultan is a HR professional with 15+ years of experience who joined the parent company Abu Dhabi Airports in 2012. He has been General Manager, GCAS from 2015. For passengers flying into Abu Dhabi, the view is spectacular. As the aircraft begins its descent, you first see a vast landscape of untouched desert, which then changes to a very modern city skyline. Depending on the flight path, you could get a glimpse of the iconic Louvre Abu Dhabi or perhaps a big splash of red known as Ferrari World. But, as you land at Abu Dhabi International Airport, there is one massive building that every single passenger can’t help but notice – Abu Dhabi Airports Midfield Terminal Building or to put it more simply the “MTB”.
World class airport hub The MTB is a pioneering airport terminal concept when it comes to its design, the technology used and for its focus not just on the passenger experience but also on its environmental impact. In that context, Abu Dhabi Airports realized that
along with the emphasis on building infrastructure and implementing the latest technology, there also needed to be an even stronger focus on building the human capital capabilities enabling Abu Dhabi International Airport to strengthen its position as a world-class airport hub. This led to the establishment of the Gulf Center for Aviation Studies (GCAS) in 2009, with the vision for the center to act as an enabler in building an innovative culture of learning, as well to uphold the highest possible standards within the industry. Over the past 10 years, GCAS has seen thousands of airport professionals not just from Abu Dhabi Airports, but from airports around the world attending courses, interacting, sharing, collaborating, and building strong professional networks.
GCAS and ACI The airport industry is a microcosm of people, cultures, skills, and passion, collaborating and working together to ensure the continued success of airports is achieved. We trust that GCAS and Abu Dhabi Airports will be true flag bearers of the UAE, in supporting the sustainable development values of
Sheikh Zayed, which have made the UAE what it is today. As the Year of Zayed goes on, the GCAS team is extremely proud of its long and strong association with ACI. We would like to take this opportunity to invite fellow airport colleagues to the UAE and to GCAS, to experience not just the vitality of this dynamic country and its people, but also to a great ACI training experience with the variety of courses that have been scheduled in Abu Dhabi. And even if you are not attending a training course, but are in the UAE for business or leisure, please feel free to stop by at GCAS. The team will be more than happy to meet you and give you a taste of some true Arabian hospitality! Like the tag-line of: Visit Abu Dhabi: “Your Extraordinary Story!”, let’s make this “Our Extraordinary Story” because aviation is truly an extraordinary story uniting and involving all of us, globally!
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About GCAS • GCAS address: Al Bateen Executive Airport, PO Box 94449, Abu Dhabi, UAE • Training Centre since: 2009 • General Manager: Sultan Al Mansoori • For training information, support or feedback: visit our website www. gcas.ae or contact us by email training@gcas.ae • GCAS on social media: LinkedIn & Facebook • Airport operator: Abu Dhabi Airports Company (ADAC)
Abu Dhabi Airports Overview Abu Dhabi Airports is a public jointstock company, wholly owned by the Abu Dhabi Government. Created in 2006 to spearhead the redevelopment of the Emirate’s aviation infrastructure, Abu Dhabi Airports plays an important role in the Government of Abu Dhabi’s Economic Vision 2030. Abu Dhabi Airports owns and operates five airports, each serving a specific travel segment. Abu Dhabi International Airport (AUH), the principal asset of Abu Dhabi Airports, is the primary gateway for passengers travelling through Abu Dhabi, and the home of Etihad Airways, the National Carrier of the UAE. Currently under construction is the MTB, which is the iconic future airport hub for the Capital City. Built over 742,000 SQM with an annual capacity of more than 80 million passengers, the MTB is central to a sustained success of the aviation sector in the Emirate.
Abu Dhabi facts and figures Your Extraordinary Story! Welcome to Abu Dhabi, where beautiful desert landscapes and traditional Arabian culture come together to create a memorable holiday experience like no other. A vibrant emirate rich with history and heritage is reflected in the variety of visitor activities available. Visit one of the emirate’s old forts, and modern architectural sites ride the dunes on an exhilarating desert safari or attend an international art exhibition.
> Visit the website for an overview of tourist attractions in Abu Dhabi
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ACI’s Online Learning Centre expands its online course offering In 2008, in partnership with Airports Council International, the Online Learning Centre (OLC) was established to provide online training services to the global airport industry.
taps into the three key levels of leadership – self, team, and the wider business – introducing the fundamentals of effective leadership. The diploma is broken into 3 certificates which can be taken separately:
Since its inception, the OLC has been dedicated to providing relevant, current, and high-quality training to the industry. In keeping with this vision, the OLC is expanding their program offering across the following faculties:
1) Certificate in Self Leadership
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Airport Security;
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Leadership and Management;
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Airport Economics; and
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Airport Customer Service.
Les participants acquerront une compréhension des diverses composantes des activités côté piste et la façon dont ces dernières interagissent entre elles pour former un système opérationnel.
The OLC has also recently launched one of their most popular certificates – the Certificate in Airside Operations in French, ensuring that learners across the globe have access to locally relevant training.
Over the past year the following new online courses have been launched: 1. Diploma in Leadership Essentials The Leadership Essentials program
can help airports to successfully manage this threat. The OLC has a number of new courses that will be coming out over the next 12 months – be sure to be on the lookout for: •
Understand basic statistical nomenclature
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Accident and Incident Investigation
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Certificate in Airport Commercial Management
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Certificate in Airport Aeronautical Revenue
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Certificate in Airport Customer Service
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Managing Operations During Construction
2) Certificate in Team Leadership 3) Certificate in Business Leadership 2. Certificat en exploitation côté piste
3. Certificate in Airport Security Through exploring key security concepts and best practices, this course will help participants identify mitigation measures that are appropriate to their own airport’s threat environment. 4. Foreign Object Debris (FOD) Prevention Assists airport personnel to understand the threat posed by FOD and explores the key elements of a FOD program that
• Airport Digital Transformation
Sign up to our eNewsletters to keep up-to-date with our new course offerings. For more information visit us online at www.olc.aero or contact enrolments@ olc.aero.
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APEX Programmes – Building on the excellence of its partners By Danny Boutin, Senior Manager, APEX Programmes, ACI World
Since the first pilot review in Lome, Togo in 2011 the Airport Excellence (APEX) Programmes have come a long way. Today, APEX has successfully reviewed and assessed over 80 member airports improving their safety and security initiatives on a global scale. The APEX Safety Programme has grown over the years, increasing reviews and developing better tools for members. The success of this initiative has led to the development of the APEX in Security Programme, allowing ACI World to provide a more complete approach when assessing any airport.
APEX in Security The first APEX in Security pilot was conducted in April 2016 at Sir Seewoosagur Ramgoolam International Airport in Mauritius. The full programme was officially launched during the 27th ACI Africa/ World Annual General Assembly, Conference & Exhibition in Mauritius in October 2017, allowing for all member airports to have access to security reviews. Based on the same principles as the APEX in Safety programme, this new initiative helps airports to identify and address weaknesses in operational security management at facilities,
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terminal design, screening, risk management, and security management systems. The APEX in Security programme is support by ICAO and has attracted a lot of interest from airport members and industry stakeholders. It follows the ICAO Security standards, and for European airports - the European Union (EU) standards. Although still in the early stages, national and international organizations have already expressed an interest in becoming more involved including the EU, the US Transportation Security Administration (TSA), and the Australian Office of Transport Security (OTS).
APEX reviews and the benefits for airports With the expertise of the safety and security assessors, APEX reviews are able to: •
Measure safety performance
and
security
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Identify gaps and recommend solutions
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Enhance operational management processes for efficiency
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Provide opportunities to increase safety and security throughout the airport
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Contribute to a more sustainable safety and security management system while creating financial benefits
airport, a peer review is an instrumental component in ensuring the highest of standards are met.
> Request a review today
Recently completed APEX Reviews Safety •
Coming up for APEX This year the objective is to complete a total of 30 assessments in safety and security. APEX is working closely with the 130 airport partners who provide access the highest quality of safety and security assessors. ACI World invites all members to participate in a review, benefiting not only the airports best interests but of the passenger’s.
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Nouadhibou and Nouakchott, Mauritania Windhoek, Namibia Port Harcourt and Kano, Nigeria Newark and LaGuardia, U.S.A Mandalay, Myanmar
Security • • •
Nouadhibou and Nouakchott, Mauritania Montego Bay, Jamaica Cork, Ireland
No matter the size or complexity of an
The ACI Global Safety Network (GSN) Diploma The ACI Global Safety Network (GSN) Diploma Programme consists of six specialized courses on airport safety, and is specifically designed to meet the needs of airside operations and safety managers, including developing, implementing and operating effective Safety Management Systems (SMS) at their airports.
SAFETY
Global Safety Network (GSN) Diploma Programme
The courses are delivered by senior airport managers with extensive “real time” experience of operational procedures, SMS and airport certification. All classroom sessions make extensive use of pictures and films, to provide a compelling and relevant learning experience.
Become a safety professional and obtain your Global Safety Network Diploma
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Recent APEX Reviews
APEX Safety Review, Port Harcourt International Airport - Port Harcourt, Nigeria, 12–16 March 2018
APEX Security Review, Sangster International Airport Montego Bay, Jamaica, 16–20 April 2018
APEX Safety Review, Kutako International Airport Windhoek, Namibia, 12–16 March 2018
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APEX Safety Review, Mallam Aminu Kano International Airport - Kano, Nigeria,19–23 March 2018
APEX Safety Review, Mandalay International Airport Mandalay, Myanmar, April 30–4 May 2018
APEX Safety Review, Newark Liberty International Airport Newark, USA, 9–13 April 2018
APEX Safety Review, Mandalay International Airport Mandalay, Myanmar, April 30–4 May 2018
APEX Safety Review, LaGuardia International Airport, USA, 14–18 May 2018
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Upcoming GT courses, APEX reviews and events
Abu Dhabi, UAE 5-9 August
Quality Management in Airport Security
12-16 August
Airport Collaborative Decision Making
12-16 August
GSN 4 - Working with Annex 14 16-20 September GSN 5 - Advanced Safety Management Systems 23-27 September Airport Human Resources Management* 30 Sept - 2 Oct
Airport Business Development and Planning
30 Sept - 2 Oct
Introduction to Airport Economics
2-4 October
Airport Air Service Development
7-11 October
Airport Revenue Generation*
14-18 October
Airport Communications and Public Relations*
Athens, Greece 25-29 June
Our Next Events
Airport Human Resources Management
Bangkok, Thailand 19-23 November ACI-ICAO Aerodrome Certification*
Bucharest, Romania 1-5 October
Developing a Customer Service Culture at Airports*
Cincinnati, USA 12-15 October
Airport Executive Leadership Programme (AELP)
Incheon, South Korea 23-27 July
Airport Master Planning
6-10 August
ACI-ICAO Aerodrome Certification*
15-19 October
Implementing Branded Customer Service Programmes at Airports
28th ACI World Annual General Assembly and 28th ACI Europe General Assembly, Congress and Exhibition Date: June 18-20, 2018 Venue: Brussels, Belgium
Istanbul, Turkey 15-19 October
GSN 4 - Working with Annex 14
Johannesburg, South Africa 16-20 July
Airport Security Operations
Kuala Lumpur, Malaysia 9-13 July
GSN 4 - Working with Annex 14
6-10 August
GSN 3 - Emergency Planning and Crisis Management
17-19 September Passengers with Reduced Mobility Workshop 15-19 October
GSN 1 - Safety Management Systems
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APEX Reviews Safety : Date: June 18-22, 2018 Venue: JFK New York, USA Date: June 25-29, 2018 Venue: ENU Enugu, Nigeria Date: July 2-6, 2018 Venue: KAD Kaduna, Nigeria Date: July 16-20, 2018 Venue: KNO Kualanamu, Indonesia Date: July 23-27, 2018 Venue: PDG Sumatra, Indonesia
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Upcoming GT courses, APEX reviews and events - continued
Montego Bay, Jamaica 2-6 July
GSN 5 - Advanced Safety Management Systems
23-25 July
Runway Incursion Awareness and Prevention
13-17 August
Apron Management
17-21 September GSN 6 - Aerodrome Auditing and Compliance 24-28 September GSN 3 - Emergency Planning and Crisis Management 8-10 October
Managing Service Quality at Airports
Montreal, Canada 23-27 July
ACI-ICAO Management of Airport Security*
1Oct - 9 Nov
Online Airport Environmental Management*
Munich, Germany 9-13 July
Airport Financial Management
3-7 September
GSN 2 - Airside Safety and Operations
Panama City, Panama
More info If you are interested in hosting an APEX safety or security review, please contact apex@aci.aero If you are interested in becoming an assessor and, participate in our reviews, please contact apex@aci.aero
For more information, please visit our website
17-21 September Airport Environment Management *
Port of Spain, Trinidad and Tobago 10-14 September ACI/ICAO User Charges* 17-21 September ACI-ICAO Aerodrome Certification* 1-5 October
Airport Collaborative Decision Making (A-CDM)
15-19 October
Airport Financial Management
Port Vila, Vanuatu 15-19 October
ACI-ICAO Aerodrome Certification*
Riga, Latvia 17-21 September Aeronautical Studies and Risk Analysis 1–5 October
Aerodrome Safeguarding and OLS
San Francisco, USA 15-19 October
Airport Human Resources Management*
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Meet our Global Training and APEX team Global Training is the world’s leading provider of airport management and operations education. Our team at ACI World is dedicated to ensuring our courses are delivered around the globe to meet the growing demand and needs of our members.
Kevin Caron, Director Capacity Building Programmes, ACI World
Global Training Team
APEX Team
John Webster
Issa Castro
Danny Boutin
Juan Manuel Manriquez
Senior Manager, Global Training, ACI World
Manager, Global Training, ACI World
Senior Manager, APEX Programmes, ACI World
Manager, APEX in Safety, ACI World
Melisa Monje
Mona Lisa Nazareno
Ermenando Silva
Paola Lopez
Manager, Global Training, ACI World
Assistant Manager, Global Training and DNA Programmes, ACI World
Manager, APEX in Safety, ACI World
Assistant Manager, APEX Programmes, ACI World
Zihui Li Administrator, Global Training, ACI World
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