BE CUSTOMER READY WITH ACI’S EMPLOYEE SURVEY FOR CUSTOMER EXPERIENCE (ECE)
A tool specifically designed to help airports be “customer ready” RE
A survey that can be used year after year A measure of employee performance and engagement to strive higher An ideal complementary tool for existing ASQ airport members
V
EN
U
ES
N ER O M CTI O S T S FA C U AT I S E NT YE ME O E PL AG M G E N E
HIGH
MORE
INCREASED
KEY BENEFITS OF USING ACI’S ECE
FOR YOUR PASSENGERS
Improved airport experience through better relationships with airport employees
aciasq@aci.aero
FOR YOUR EMPLOYEES
Feeling of valued contribution and belonging to the airport community
+1 514 373 1200
FOR YOUR INDIVIDUAL AIRPORT UNITS
Growth of revenues, improved productivity and employee retention
FOR THE AIRPORT COMMUNITY
Unified pursuit of a seamless passenger experience
aci.aero/Airport-Service-Quality/ASQ-Home