ACI
WORLD REPORT
News and events from the voice of the world’s airports
Abidjan International Airport: Infrastructure development p10
AUGUST 2017
www.aci.aero
Contents AIRPORTS COUNCIL INTERNATIONAL
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ACI Regional Offices MESSAGE FROM THE DIRECTOR GENERAL
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Welcoming industry colleagues to Mauritius
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AIRPORT SERVICE QUALITY
FEATURE AIRPORT
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Abidjan International Airport:
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ACI and ICAO Asia-Pacific Regional
Interview feature: Beijing Capital International Airport
Infrastructure development SAFETY
Beyond the bilateral paradigm
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Airport development projects: States in all regions gear up to anticipate future demand
Office partner to provide Aerodrome Certification Training
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ENVIRONMENT
ACI World Safety and Technical Standing Committee Meeting
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ACI World launches Airport Carbon Emissions Reporting Tool version 5.0
ECONOMICS AND STATISTICS
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The airport business in an era of
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Environmental activities to be held
demographic change and technolog-
at the 2017 ACI Africa/World Annual
ical disruption
nual
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New publication released: Publication of Green Airports Recognition 2017 ACI EVENTS
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ACI events calendar MAP: EVENTS AND TRAINING
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Key events and courses GLOBAL TRAINING
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Training Calendar
Editors Brent Taylor Manager, Digital Marketing and Communications btaylor@aci.aero Sabrina Guerrieri Manager, Communications sguerrieri@aci.aero
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Photo gallery Angelika Joachimowicz
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WORLD BUSINESS PARTNERS
Assistant Manager,
New World Business Partners
Communications and Digital Marketing ajoachimowicz@aci.aero
Airports Council International ACI’s Regional Offices
ACI North America
ACI Africa
ACI Europe
Washington, DC USA
Casablanca Morocco
Brussels Belgium
ACI Latin America and Caribbean Panama City Republic of Panama
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ACI Asia-Pacific Hong Kong China
Registration now open! AFRICA WORLD
16-18 October 2017
I Mauritius
Join us in Mauritius on 16-18 October 2017 for the ACI Africa/World Annual General Assembly, Conference and Exhibition.
Home of the ACI ASQ Awards Ceremony, taking place at the Gala Dinner on 17 October.
For more information go to www.aci-waga2017.com
Message from the Director General
Message from Angela Gittens, Director General, ACI World Welcoming industry colleagues to Mauritius Dear Colleagues, It is good to be back in Africa this year for the 27th ACI Africa/World Annual General Assembly, Conference and Exhibition taking place from 16–18 October 2017 in Port Louis Mauritius, a leading tourist destination and a leading ACI member with top honors in customer service excellence, safety and security. Many factors favour Africa’s economic growth and aviation including its young population with a growing labour force; urbanization, where according to the United Nations an additional 187 million Africans will live in cities in the next decade; and, rapidly accelerating technological change that is expected to unlock growth. Change is no stranger to the region’s outlook and state of the industry, and for this reason our venue in Africa is a pertinent location for this year’s conference that is expected to attract 500 airport professionals from around the globe. This year’s theme is “Bold leadership in a time of change,”
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and it recognizes that whatever the set of changes, airports play a crucial role in the economic and social health of communities, countries, regions and the world at large, and they must craft a strategy for their sustainable development to continue providing those benefits. For instance in Africa alone, the air transport generated an estimated 381,000 jobs in 2014 (Air Transport Action Group). 37,000 people (10% of the total) worked for airport operators and 170,300 jobs (45%) were on-site in airports,
at retail outlets, restaurants, hotels and so on. Including direct, indirect, induced and catalytic segments, air transport in Africa generated US$72.5 billion in gross domestic product. Countries such as Ethiopia and Kenya, both of which have embraced the Yamoussoukro Decision (on liberalization), have effectively stimulated their employment as a result and are now drivers for connecting countries on the continent, facilitating trade and tourism, and increasing the potential for African airports to serve as international hubs. We must continue working in our respective areas of expertise to advance air liberalization, increase cooperation among African countries and reduce protectionism, which limits market access and as a consequence curtails the economic spinoffs of aviation. This brings me to my last point: the forecast growth in aviation, and the associated economic benefits that this growth brings, are only possible if safety and security remain our top priorities. ACI works diligently with members, regulators and industry partners to ensure that future growth is built upon this strong foundation. In close collaboration with the International Civil Aviation Organization (ICAO), ACI operates the Airport Excellence (APEX) in Safety programme which is a peer review service to members. ACI assembles a team of safety experts to conduct this review which is based on ICAO Annexes 14 and 19 and on ACI Best Practices. The Team outlines the airport’s safety vulnerabilities and makes suggestions for improvement. This is a programme for all airports in every region, large and small, certified and not certified, but I’m
particularly proud to note that the Africa region has hosted more APEX in Safety reviews than any other region in the world. We will be explaining more about APEX and presenting APEX in Safety case studies in Africa at the Safety Forum, on 16 October 2017 immediately prior to the conference. The Forum will investigate the interdependence of safety and good airport business, as well as ways of enhancing internal dialogue between airport safety managers and the resource decision-making level, and the external dialogue with the regulator. From there, we have developed a series of meetings, forums and panels on key subjects including recognizing leadership; creating a strong security culture; learning from the world’s best airports in customer experience; taxes, connectivity and sustainable tourism; and, the airport digital transformation. With an in-depth schedule the Africa/World Annual General Assembly, Conference and Exhibition promises to deliver the tools and strategies needed to face the changes in the industry in the years to come.
Angela Gittens Director General
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Airports Council International promotes professional excellence in airport management and operations
Airport excellence in safety programme complimentary service for members Assess your safety levels to improve your standing in accordance with industry standards.
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ICAO
AVSEC 2017
ICAO Global Aviation Security Symposium (AVSEC2017) AVSEC Culture – Beyond the Standards ICAO Headquarters, Montréal, Canada, 12 - 14 September The International Civil Aviation Organization (ICAO) will be holding its inaugural Global Aviation Security Symposium from 12 – 14 September at the ICAO Headquarters in Montréal, Canada. The three-day Symposium will bring together AVSEC professionals from around the globe to advance the cultivation of a new mind-set towards aviation security, embracing it as a culture that goes beyond a set of standards. It will strategically enhance international cooperation and collaboration to address the threat posed by terrorists targeting civil aviation by reinforcing, strengthening and
promoting the international framework of aviation security standards. Participants will benefit from an interactive exhibition showcasing the latest State and industry AVSEC technology and process innovations, along with dynamic learning workshops. This will also be an incredible opportunity for networking and collaboration between States, ICAO, industry leaders, and representatives from different international and regional aviation organizations. For more information, please visit our website www.icao.int/meetings/AVSEC
In collaboration with
Feature airport
Abidjan International Airport: Infrastructure development
By Gilles Darriau, Director General, Felix HouphouĂŤt Boigny Abidjan International Airport
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Historical passenger traffic trend at Felix Houphouët Boigny Abidjan International Airport
Felix Houphouët Boigny Abidjan International Airport (ABJ) is one of the first airports in Africa transferred to a private operator—AERIA—in 1996 through a Public-Private Partnership (PPP). In 2010, the government of Côte d’Ivoire confirmed its confidence in the concession and renewed it for another 20 years. Egis, via its subsidiary dedicated to airports operation, is a 35.05% shareholder in AERIA, and is the operating partner. Côte d’Ivoire is the major economic power in francophone West Africa, having recorded 20% growth in gross domestic product (GDP) between 2013 and 2015. Moreover, despite crises, AERIA has been able to adapt and display resilience. Following a record number of 1.3 million passengers in 1999, passenger traffic was only 700,000 in 2003. It was not until 2014 that passenger numbers
finally exceeded the 1999 record. Passenger traffic is growing every year, with 1,829,000 passengers in 2016 and 20% year-over-year growth for the first half of 2017. Based on this data, the airport should surpass the 2 million passenger mark this year. Dynamic management prepares the airport to meet the future As an international gateway into the country, ABJ supports Côte d’Ivoire’s economic growth. Presently, the airport has a host of challenges that include: • developing the airline and/or routes network; • safety; • security; • quality of service and passenger experience; • environment; and, • developing infrastructure in the
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Feature airport
short and medium term. Development of air traffic Air traffic development is being carried out at national, regional and international levels. At the national and regional level, the Ivorian national airline, Air Côte d’Ivoire, carried 600,000 passengers in 2015, almost 40% of ABJ’s total traffic. Air Côte d’Ivoire develops transit traffic for ABJ, making it a hub that serves West and Central Africa. Air France, the second-largest airline in terms of traffic volume, is continually growing at ABJ and carries 16% of the airport’s total passengers. ABJ is the second-largest airport in Africa and the only one in West Africa that has regularly been handling the Airbus A380 since 2014, and will
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continue to do so. Furthermore, Corsair has officially announced that it will be resuming flights from Paris to ABJ on a long-term basis, with four flights weekly starting from 13 June 2016. The aim of the airport today is to enlarge and diversify the airline network. ABJ hopes to accommodate new international airlines and open new routes to other continents. AERIA, with Egis’s support, has created a strategy to develop the routes network and is regularly negotiating with the major airlines. Safety and security, major assets for the development of airlines in Africa Another focus of AERIA is to open services to the United States (US).
In order to achieve this, in 2015 the airport obtained security approval from the US Transportation Security Administration (TSA) and permission to establish flights to the United States. AERIA has worked on obtaining certification of aeronautical safety from ANAC, the authority recognized by the International Civil Aviation Organization. The airport applies the same requirements and measures as those used at international airports in the west. As a result of its efforts, AERIA expects to receive full certification in 2017.
reducing its environmental impact, ABJ received ISO 9001 certification in 2016 and was one of only three African airports to be awarded level 2 Airport Carbon Accreditation certification. Due to the efforts made with stakeholders, AERIA this year progressed to Level 3+ in the programme. To date, it is the only African airport to have achieved carbon neutrality through activities such as campaigning to provide households with cookers that operate on biogas. Running this project enabled the maintenance and conservation of the remaining forests in Kenya and the installation of wind farms in Rajasthan and Tamil
Service quality and the environment Committed to offering a high level of service to passengers and to
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Feature airport
Nadu, India. Developing infrastructure Since 2012, AERIA has made several short-term investments in ABJ, such as: • meeting the requirements to handle the A380 (2013); • investing 4.5 million Euros in 2015 to reconfigure and renovate the international departures area to bring it up to the standards of major airports; • Implementing faster security queues, walk-through duty-free, a new catering area and a modern, refined business lounge, all the while retaining a sense of place and the airport’s African identity; and, • replacing the baggage carousels, enlarging the car parks and installing new seating in the departure lounge in 2016. An ambitious investment programme In order to continue helping the country to grow by providing international connectivity through the operation of ABJ, AERIA is launching its second five-year investment plan that will see 63 million Euros put back into the airport. AERIA’s main objective is to increase the airport’s
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capacity, both on the runway and with regard to Abidjan. AERIA will: • build a taxiway that will triple the take-off and landing capacity of its runway; • construct an additional parking area for 10 short-haul and medium-haul aircraft such as the A320 and DASH 8-400; and, • adapt existing plane stands to accommodate several large A380- or 747-sized planes simultaneously. This work will enable the transit platform to be developed where numerous planes will be handled at the same time. Preparing for the future In order to prepare for the future, AERIA is currently working with Egis on what ABJ will look like in 2025— namely an airport that is capable of handling 6 to 8 million passengers. “Passenger behaviors and expectations change. The world is becoming digital and we must anticipate and be ready to change both our infrastructure and the services we offer,” says Gilles Darriau, CEO of AERIA.“The role of the concession holder AERIA is to assist in the economic development of Côte d’Ivoire and to contribute to its shining influence by managing an airport that
reaches the standards.”
highest
international
Since entering the field of airport management, he held various senior executive positions and has played key roles in different institutions, including as a member of the board of the French Airports Union, called “Aéroports Francophones,” ACI Africa and Aero-Club de France, among others.
Gilles Darriau holds a degree in Economic Sciences from Orleans University (France) and in Airport Management from ENAC (French Civil Aviation School)
In 2012, Gilles joined Egis Airport Operation as CEO of AERIA, Abidjan FHB International Airport, where he has faced several challenges in ensuring that the airport supports the economic development of Côte d’Ivoire. He has supported a cohort of young aviation professionals who joined AERIA. He is keen to develop his professional skills further and is currently studying for his APEX auditor certificate. Gilles is also a glider, ultra-light aircraft and helicopter pilot. He organizes light aircraft challenges such as the “Breitling 100/24 even,” where participants fly to 100 airports in 24 hours.
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Safety
ACI and ICAO Asia-Pacific Regional Office partner to provide Aerodrome Certification Training By Kevin Caron, Head, Global Training and Developing Nations Assistance Programme, ACI World
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During the week of 26–30 June, Airports Council International (ACI) teamed up with the International Civil Aviation Organization (ICAO) Asia-Pacific Regional Office to deliver the joint ACI-ICAO Aerodrome Certification for ICAO and ACI Members in developing nations. Sydney International Airport (SYD) kindly opened their doors and provided a top-notch training venue which included the support of a professional team that provided their expertise during the airside visit. Additionally, the course was made possible through generous sponsorship of Egis Avia. The course was attended by 30 professionals drawn from airport and Civil Aviation Authorities from Bangladesh, Bhutan, China, India, Indonesia, Iran, Kiribati, Myanmar, Nepal, Papua New Guinea, Samoa, Solomon Islands, Thailand, Tonga and Vanuatu.
ACI Instructor Eoin Ryan and Natrajan Chandra Sekhar delivered the course and shared their wealth of knowledge and practical experiences related to the certification process to a very engaged and interactive group of students. The objective of the course was to review all the aspects required to achieve and maintain a certified aerodrome with an emphasis on understanding ICAO Annex 14 certification requirements and the additional information provided in other ICAO guidance documents. This was supplemented by several case studies provided about airports that had lost their certification or had difficulty in maintaining their certification. This created a lot of discussion and provided a range of solutions for consideration. We would like to thank the team at SYD for their facilitation of this large gathering, and also for a mock airside audit of facilities, which provided
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Safety
a practical opportunity for attendees to practice their audit skills.
Mr. Ashwani Kaul, Head, AVSEC at Delhi Airpor
Testimonials from participants Mr. Tino Fuka, Chief Operating Officer of Tonga Airports Limited
“The intensive, safety-oriented course on aerodrome certification was delivered effectively by two well-versed instructors, Mr. E. Ryan and Mr. N. C. Shekar.They adeptly walked us through Annex 14 and associated ICAO documents, showing us the interrelation by encouraging participation. I recommend this course be undertaken by every aerodrome administrator in the Pacific Islands where financial support is at best insufficient so that safety issues are raised through effective safety assessments and become part of every staff member’s daily awareness programme. This awareness will consequently encourage compliance with the standards of Annex 14.”
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“As aviation grows , faster in some places than others, there could not have been a more relevant programme than the ICAO/ACI Aerodrome Certification Course to give a clear understanding of the requirements to ensure an aerodrome is safe for its passengers. The aerodrome certification is an assurance given by competent assessors that the aerodrome meets international specifications.”
To learn more join our upcoming ACI-ICAO Aerodrome Certification training held in Abu Dhabi, UAE from 10—14 September 2017.
Safety
ACI World Safety and Technical Standing Committee Meeting By R.C Raman, Manager, Airport Safety and Operations, ACI World
The ACI World Safety and Technical Standing Committee meeting in Brussels, Belgium, held from 9 to 11 May 2017
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The Airports Council International (ACI) World Safety and Technical Standing Committee meeting was held in Brussels, Belgium from 9–11 May 2017. Thirty-eight representatives participated from member airports, Regional Offices and World Business Partners (WBP). Members discussed current and emerging airport issues such as airport slots, ground handling, Remotely Piloted Aircraft Systems (RPAS) and drones, Airport Collaborative Decision Making (A-CDM), status updates on the Airport Excellence (APEX) in Safety
programme, aerodrome visual aids, a proposed standard nomenclature for taxiways and B777-X operations with folded wing tips. Regional committee members provided updates on incident trends and lessons learned, in addition to outlining the latest developments in their respective regions. Detailed discussions were held on drafting upcoming ACI handbooks including Managing Operations during Construction, Rescue and Fire Fighting and work was started on the Airfield Maintenance Handbook.
Group image of participants at the latest ACI World Safety and Technical Standing Committee meeting
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Safety
On day two, members split into different working groups including Safety Key Performance Indicators, Ground Handling, Rescue and Firefighting, RPAS and Drones, A-CDM and Airfield Maintenance. The working groups reported back on the actions initiated with timelines for developing ACI policies and guidelines on the above subjects.
In a separate session, member airports shared their lessons learned, as well as information on the new systems and technologies implemented at their respective airports. ACI and its members would like to thank Brussels Airport for hosting the meeting. —————————————————————
Presentations were given on International Civil Aviation Organization (ICAO) State Letters on amendments to Annex 10 and 14. This was followed by updates on ACI’s participation in ICAO Task Forces that take into consideration airport interests. As a result of the deliberation, various action items were developed around the topics of the aerodrome reference code, aerodrome design, visual aids, rescue and fire fighting, airport pavement specifications, runway friction measurement and reporting, airport master planning, arresting systems, aerodrome operations, safety management, instrument flight procedures and obstacle limitation surfaces, precision approach and landing aids, RPAS, runway safety and the ICAO Global Air Navigation Plan and Global Aviation Safety Plan. Presentations were also made by external industry experts. Yves Koning, Technical Cooperation Regional Manager from EASA, presented on the current and potential EASA projects worldwide. Koning also shared updates on the ACI APEX in Safety programme’s contribution to EASA’s Central Africa Aviation Safety Project. David Phythian of Eurocontrol then presented on the implementation of A-CDM in Europe—its benefits, lessons learned, current status and more.
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Anyone who is interested in further information about the committee may contact rcraman@aci.aero.
To learn more about Safety, visit ACI Global Training offering the Global Safety Network Diploma Programme.
WORKING TOGETHER TO ENHANCE AIRPORT OPERATIONAL SAFETY
APEX in Safety is the industry leading peer review process to help drive improvements at your airport website: www.aci.aero/apex • email: apexsafety@aci.aero
Economics and Statistics
The airport business in an era of demographic change and technological disruption By Patrick Lucas, Sr. Manager, Economics and Statistics, ACI World
There are three fundamental factors that determine change in population size and age structures across and within countries: mortality, fertility, and migration. Demographers and economists often refer to the concept of “demographic dividend” as part of the development paradigm. That is, the first phase of economic expansion in this transition occurs when a country’s youth dependency falls and the share of the working-age population rises, which in turn boosts per-capita income growth. Based on analysis from the World Bank’s 2015/2016 Global Monitoring Report – Development Goals in an Era of Demographic Change, the working age population has either reached a peak or will soon
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reach a peak in many key emerging markets across the globe. Chart 1 shows the peak in the working-age population over time alongside a declining population growth rate across the globe. Countries with huge population bases such as Brazil, Russia, India, China, South Africa and other major emerging markets have witnessed a considerable expansion of their middle classes. As large segments of these countries’ populations achieve higher standards of living and enhanced purchasing power, considerable growth in many industries, including aviation, has been realized.
Chart 1: Share of working age population and population growth rate (1950—2050)
Source: Adapted from World Bank, 2015/2016 Global Monitoring Report – Development Goals in an Era of Demographic Change (2016)
Coupled with the peaking working age population in many markets is the rapid proliferation of information and communication technologies (ICT) in just under two decades. These industries are not only among the fastest growing on the globe, but also make significant contributions to gross domestic product. ICTs are also major drivers of change as they permeate many aspects of business and daily life. According to the International Telecommunication Union (ITU), a United Nations agency, 95% of the world’s population lives in an area that is covered by a mobile-cellular
network. The rapid expansion of Long-Term Evolution (LTE) networks, a standard for high-speed wireless communication for mobile phones and data terminals, signifies a major game changer in terms of enhanced quality of Internet use now reaching almost 4 billion people across the globe (see Chart 2). Thus, the interplay between technological and demographic change is revolutionizing many of the conventional business models in just under a decade. In this competitive landscape, modern e-commerce has provided consumers an array of choices and comparable prices on demand.
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Economics and Statistics
Chart 2: Mobile network coverage and evolving technologies
Source: ITU (2017) Note: * Estimates. Mobile network coverage refers to the population that is covered by a mobile network.
Demographic change and airport traffic The link between changes in population and income levels with air transport demand are evident. Passenger traffic remains on a continued upward trajectory across the globe at airports located in both advanced economies and especially emerging markets. Microeconomic factors that are omnipresent across the industry, which include heightened competition with the
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increased presence of the low-cost business model among carriers coupled with historically low jet fuel prices, have acted as catalysts to stimulate demand through lower fare offerings in this period of change. Since the end of the Great Recession in 2009 to early 2010, global passenger traffic has risen 5.5% on an annualized basis—a testament to air transport’s resilience. Irrespective of short-term changes in the business cycle, future growth in air transport demand will
Chart 3: Distribution of passenger traffic between advanced economy and emerging market airports (2015-2040)
Source: ACI World Airport Traffic Forecasts (WATF, 2016)
come from emerging markets. This is largely because of the economic demography of these markets: most of the world’s population resides in emerging markets and developing economies. In fact, these countries account for over 85% of the world’s population as compared to advanced economies. With the continued rise in per-capita income and the liberalization of air transport and competition across these markets, the propensity to travel by air is on the increase. Aviation’s gravitational
center continues to shift eastward since future growth in passenger traffic will originate from emerging markets. In 2015, airports located in emerging markets and developing economies occupied 44% of global passenger traffic across the world’s airports. By 2040, this share will increase to 62% for those airports located in these markets. At the same time, airport operators face capacity constraints, resulting in the intensification of bottlenecks (see Chart 3). With ACI’s global
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Economics and Statistics
medium-term forecast showing 33% growth in passenger volumes from 2015–2020, many national governments face a predicament where the surge in air transport demand is outstripping available airport infrastructure. Technological change airport business
and
the
“Creative destruction,” a term first coined by Joseph Schumpeter in his acclaimed 1942 book, Capitalism, Socialism and Democracy, depicts the “process of industrial mutation that incessantly revolutionizes the economic structure from within, incessantly destroying the old one, incessantly creating a new one.” Technological disruption is analogous to the concept of creative destruction as it applies to modern technological innovations. Like many other industries that are faced with technological disruption, airport operators must manage a capital-intensive business but also diversify their revenue streams, especially on the commercial side during a period of significant change. As airports strive to provide more space to cater to passenger preferences, airports are recognizing the importance of non-aeronautical revenue in diversifying their revenue streams beyond aeronautical sources. Retail facilities and food
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and beverage outlets inside many airports’ terminals are attractive investments since they represent one-third of commercial revenues on average. However, in several mature markets, there is no doubt that, along with disruptive technologies such as easy and ubiquitous access to online retail and e-commerce platforms, increased retail competition outside the purview of the airport has limited the growth prospects for airports’ non-aeronautical revenues. Similarly, there are also challenges for advertising due to the huge increase in online advertising. Car parking is another major source of revenue that is faced with increased competition. Airport car parks have always been subject to competition from off-site facilities, but increasingly they must compete with public transport services which remove the need to travel to and from airports by personal car. Similarly, prices and schedules are frequently available online to cater to the traveling passenger. This is not to say that commercial activities are not growing. They are continuing to grow, but their growth is not sufficient to surpass aeronautical revenues on a proportional basis. Based on ACI’s 2017 Airport Economics Report (see Chart 4), it is worth underscoring that non-aeronautical revenues’ (net of non-operating items) share was estimated at 50% 15 years ago (in
Chart 4: Evolution of airport revenues by source: aeronautical, non-aeronautical and non-operating (2005–2015)
Source: ACI Airport Economics Report (2017)
2000), but went down to 40% over this period, especially during the years following the Great Recession (2008–2012).
“creative” is a fundamental part of the concept of creative destruction.
While this new era of online retail and services has disrupted the conventional business models on the non-aeronautical side of the airport business, they could also represent new and unexploited “outside of the box” opportunities yet to be explored. Hence, this is why the term
As aviation’s center of gravity shifts eastward, Millennials, the generation born between 1980 and 2000, will similarly redefine the marketplace during their peak earning years. With technology at their fingertips, they have a set of expectations that distinguish them from previous
The new era passenger
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Economics and Statistics
generations. Based on research from Goldman Sachs, an investment bank, “Millennials have come of age during a time of technological change, globalization and economic disruption. That’s given them a different set of behaviours and experiences than their parents. They have been slower to marry and move out on their own, and have shown different attitudes to ownership that have helped spawn what’s being called a “sharing economy.” They’re also the first generation of digital natives, and their affinity for technology helps shape how they shop. They are used to instant access to price comparisons, product information and peer reviews. Finally, they are dedicated to wellness, devoting time and money to exercising and eating right. Their active lifestyle influences trends in everything from food and drink to fashion.” For a comprehensive review of tools, data and events aimed at building your knowledge bank of the latest
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trends in terms of customer experience, air transport demand and commercial revenue metrics, please refer to the article Business intelligence for the airport industry included in the upcoming September ACI World Report.
Find Economics’ courses in our Global Training section to learn more.
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Economics and Statistics
Beyond the bilateral paradigm By Ilia Lioutov, Senior Analyst, ACI World
Historically, air transport has been regulated by countless instruments and legal frameworks at both national and international levels. However, with accelerated globalization, which refers to the free movement of goods, capital, services, people, technology and information, liberalization and deregulation of international air services became inevitable.
international air transport has remained largely untouched. It has been based on the three major pillars—namely bilateral air services agreements, inter-airline agreements and the tariff agreements of the International Air Transport Association (IATA).
International air transport regulation
Each of these three mechanisms have come under pressure at different points in time depending on the impact of prevailing market forces. By the 1970s, IATA tariff procedures began to prove rigid and inadequate to address the changing nature of the business, characterized primarily by a growing competitiveness in international air transport. During this decade, the dynamic airlines of Asia, namely Singapore International Airlines, Thai Airways and Korean Air, let the proverbial genie out of the bottle with better service at a lower price. With this, the momentum became irreversible.
The bilateral paradigm, which dominated the air transport industry since the signing of the Chicago Convention in 1944, is at the very core of international air transport regulation. Even though the pressure to revise bilateralism is apparent nowadays, it is important to mention that some attempts to adopt the multilateral approach to negotiating air services were present as far back as the 1940s, even though protectionist attitudes prevailed and such attempts—for example, at the Geneva Conference in 1947—ultimately failed. This year we commemorate seven decades of the bilateral status quo in negotiating air service agreements, with few notable exceptions of successful transition to the multilateral approach such as the EU-US Open Skies Agreement. For more than three decades, with minimal changes, the regulatory framework for
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Air fare flexibility
By 1979, airlines represented by IATA had no choice but to offer greater flexibility in tariff setting and offer greater freedom to airlines to opt out of the agreed tariffs if they needed to do so. A long list of in-flight service parameters related to meals, gifts and entertainment that might have had an impact on airfares was abandoned. In all respects, the impact of IATA on the setting
of airfares and cargo tariffs by airlines declined drastically. Nowadays, airfares and cargo tariffs are determined by market forces and constitute the key element of competition in the industry. When it comes to inter-airline agreements, this mechanism was evolving over time and was able to accommodate the competitive nature of international air transport. The coordinating role of IATA in this regard remained in place through Multilateral Interline Traffic Agreements (MITA). Moreover, the formation of airline alliances since the 1990s has provided the right arrangement among airlines to cooperate on a substantial level with regard to routes, schedules, capacities, frequencies and more. Air transport in the 21st century It is only the bilateral mechanism of establishing Air Service Agreements that has remained largely unchanged for the last seven decades, with most States following the Bermuda I or Bermuda II types of agreements. Today it has become unequivocally clear that the bilateral framework of exchanging air traffic rights no longer fits the reality of the 21st century. From 5 to 7 July 2017, the International Civil Aviation Organization (ICAO) hosted the fourteenth meeting of Air Transport Regulation Panel (ATRP). The Panel focused specifically on the examination and development of international agreements for liberalization. Two years ago at its 13th meeting, held from 1–4 September 2015, a working group was established for the development of international agreements on liberalization
of market access and air carrier ownership and control. The working group consisted of 31 members and was given clear terms of reference for its work in order to address the increased pressure from several aviation stakeholders to go beyond the bilateral paradigm. Solutions and increased opportunity ACI welcomes this opportunity for States to develop new multilateral solutions in order to address market access issues and provide the international airline industry with more open access to global markets and airports. It is apparent that airlines are not the only ones that will benefit from the multilateral approach to establishing ASAs; there are advantages for the airport industry as well. A more liberalized environment will enable airlines to fly to secondary airports in a number of States and capture previously untapped demand. The resulting traffic will be essential to improve secondary airports’ profitability, and the improved connectivity will be a significant socio-economic achievement, fully in line with the UN’s Sustainable Development Goals 9, 10 and 11, which call for resilient infrastructure, reduced inequalities and sustainable cities and communities. To summarize, it should be noted that the regulatory aspects of any industry very often supersede the economic considerations. Therefore, it is crucial that international organizations, and more specifically the ones that are related to the air transport industry (ICAO, ACI and IATA among others), ensure that the regulatory environment is tailored to the needs of the passengers and fosters global growth and prosperity.
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Learn more about the Airport Finance Diploma and register at aci.aero/airportfinance The voice of the world’s airports
aci.aero/airportfinance
training@aci.aero
+1 514 373 1200
2016 ACI Airport Key Performance Indicators EXCEL DATASET AVAILABLE FOR PURCHASE
Geographic region Economic grouping
Airport size (i.e., <1 million passengers to >40 million passengers)
(e.g., advanced economies, emerging and developing economies, BRICS, etc.)
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(i.e., public, private, public-private partnership)
Global indicators for over 800 airports, representing 73% of the worldâ&#x20AC;&#x2122;s passenger traffic www.aci.aero/Publications/New-Releases or +1 514-373-1243
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Your source for data-driven decision-making
Access statistics for over 2,300 airports in 160 countries through Airports Council International (ACI) Worldâ&#x20AC;&#x2122;s unrivalled airport industry market intelligence. Airport traffic data
Industry rankings
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Assess, monitor, protect and improve your operations with airport industry benchmarks to ensure the sustainability of your airport.
Customer experience l Cybersecurity l Safety and compliance
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Airport Service Quality
Airport Service Quality (ASQ) interview feature: Beijing Capital International Airport By Sevda Fevzi, Manager, ASQ Strategic Marketing, ACI World
Beijing Capital International Airport
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ACI’s Airport Service Quality (ASQ) programme is now over halfway through its 11th successful year, and as we celebrate this milestone we are focusing on how airports are increasingly putting the passenger first in all that they do. Indeed, passenger service is a shared priority among all aviation stakeholders—in particular all members of the airport community. As you’ll learn in this interview series, airports are digging deeper than ever through activities aimed at cultivating a culture of customer service excellence across all staffing levels. Aligning all stakeholders in the pursuit of airport customer service excellence can be a powerful tool toward improving the passenger experience, ensuring employee satisfaction and raising non-aeronautical revenues. In this edition, I speak with Mr. Du Qiang, Vice President of Beijing Capital International Airport Co., Ltd. Key facts about Beijing Capital International Airport • Airport code: PEK • What year the airport opened: 1958 • Number of passengers in 2016: 94.39 million • Number of employees: 80,000
Did you know? PEK is the “First National Gateway of China”—the most important, the largest, the most advanced and the busiest international airport in China—and it is China’s air gateway and its window for international communications. Beijing Capital International Airport Company Ltd. was incorporated on 15 October 1999 in Beijing. The company manages the aviation operations of the PEK and several auxiliary commercial business services. By the end of 2016, PEK served a total of 102 passenger airlines to 279 destinations and 94.39 million passengers, with a year-on-year growth of 5%. Moreover, international passengers accounted for 26% of total traffic, with this segment of the business last year having grown 8.7% over 2015. 1) How and why did PEK join ASQ? How does PEK directly benefit from ASQ? PEK has been with ASQ since 2001 as a means of enhancing its passenger service quality. PEK delivers outbound passenger satisfaction surveys to 1,500 passengers in the three terminals each quarter. Since the beginning, ASQ has become a powerful method to improve services, and has helped PEK reach higher standards, identify weaknesses, collect passenger feedback, explore
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Airport Service Quality
Beijing Capital Airport Service Department
passenger demands and measure improvement in airport services. The continuous improvement of PEK’s ASQ satisfaction score reflects the rapid development of its passenger service quality. In 2004, PEK established the Passenger Service Promotion Committee as a means of further enhancing the quality of the service it offers its travelers. In preparation for the 2008 Olympic Games, PEK took the opportunity to ramp up the quality of its passenger service. Moreover, in 2010, PEK established a Service Quality Department responsible for service standard management, service evaluation management, service improvement and support
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management and Passenger Service Promotion Committee management. As a result, PEK’s service management level has improved significantly. By 2016, PEK had won the “Best Airport in Asia Pacific” ASQ Award for six years consecutively, and the “Best Airport with an Annual Passenger Throughput over 40 million” ASQ Award for nine years consecutively. 2) How does PEK align the common vision of improving passenger experience with all stakeholders, partners and service providers in your organisation? Over the years, PEK has strived to develop a culture that centres on
the motto, “One Common Gateway, One Common Family.” As a result, PEK created the “China Service” brand through the Passenger Service Promotion, Safety Management, Operations Coordination Management and News Coordination Committees. Through the joint effort of nearly 100 airport stakeholders, PEK achieved rapid improvement in its passenger satisfaction. In 2016, PEK’s ASQ satisfaction score reached 4.98, ranking it sixth place among global airports. 3) Are there any particular programmes, courses or activities PEK runs with employees that are specifically aimed at improving customer and passenger satisfaction?
BCIA adopts a very humanised approach when it comes to taking care of its passengers
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Airport Service Quality
In addition to the ASQ programme, PEK continues to monitor and improve its service quality through other means. The company conducts special service research each year, monitors queuing time for the whole process each month and carries out service supervision each day. In 2017, PEK implemented special directives to provide sincere services and improve the quality of its operations, and collaborated with different departments of the company to improve services. Furthermore, PEK participated in external evaluations by the Civil Aviation Administration of China and Capital Airports Holding Company, among others. 4) Does BCIA practice measuring customer satisfaction of only departing passengers or both departing and arrivals passengers? We only measure the satisfaction of departing passengers at the moment. 5) What is some of the more unusual passenger feedback BCIA has ever received? Given the size and complexity of PEKâ&#x20AC;&#x2122;s operations, the only way to continually receive positive feedback from our customers is through a genuine concern for the wellbeing of our passengers and a desire to give them the best possible
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airport experience. One passenger, a Chinese writer living abroad, commended PEK for its service when two employees brought him a wheelchair during their lunch break. He noted their kindness and dedication as memorable elements of his travel experience. In 2017, PEK plans to carry out 87 new service initiatives across 40 different touchpoints of the passenger journey, including self-service, busing and more. Passengers continually expect more from their airport experiences. As such, PEK has an obligation to continue innovating in this regard. 6) What are some of the topics you would like to see discussed at future ASQ Forums? I would like to see elements focused on the application of new technology in passenger service; creating new service products; developing a culture of customer service in airports; and, trends in passenger demands.
From January 2009 to July 2011, Mr. Du served as Board Director and CEO of Beijing Aviation Ground Services Company Limited. From July 2011 to April 2015, he held the role of Operations Director of Beijing Capital International Airport Co., Ltd. and General Manager of Capital Airport Aviation Security Co., Ltd. He was appointed Vice President of Beijing Capital International Airport Co., Ltd. in April of 2015. ———————————————— For more information on the ACI ASQ programme, visit www.aci.aero/asq or reach us by email at aciasq@aci.aero. Du Qiang, Vice President, Beijing Capital International Airport
Du Qiang’s Biography Qiang holds a master’s degree from the University of International Business and Economics. He has variously served as Chief of the Transportation Section, Chief of the Marketing Section and General Manager of the Transportation Services Department of the Inner Mongolia Bureau, the Civil Aviation Administration of China. He has also held the position of Vice President of the Inner Mongolia Airports Group Company.
Interested in learning more about Airport Service Quality? The Managing Service Quality at Airports course will take place in Incheon, South Korea from 6—8 September 2017.
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TAKE YOUR PASSENGER SERVICE TO NEW HEIGHTS
PASSENGER PERSONAS Every passenger is different, and airports that know who their passengers are can better cater to their wants and needs. Through extensive study and data analysis of ASQ Survey data, ACI has created an ASQ add-on based around six passenger typologies that will help you to: know what current and prospective customers are thinking and doing; highlight the passenger types that are most inclined to spend at your airport; help you understand the specific attitudes, needs, expectations and concerns of your passengers; address gaps in service and, benchmark your results with other participating airports.
ARRIVALS SURVEY Participating ASQ airports can now take part in the add-on ASQ Arrivals Survey that offers vital learnings related to arriving passengers’ satisfaction levels. The ASQ Arrivals Survey takes place on the day of travel as passengers are in the airport, ensuring that impressions are fresh and opinions are accurate. The ASQ Arrivals Survey will: help you understand arriving passengers’ moods and impressions of the airport, from walking distances and washroom cleanliness to wayfinding, immigration, baggage claim and much more; help differentiate the key drivers of satisfaction among arrivals passengers, which can be distinct from the needs of departures passengers; and, give you the actionable intelligence to enhance your service offering to arriving passengers, and gauge the effectiveness of these enhancements.
Do not wait to take the next step in improving the customer experience journey at your airport. Contact ACI’s ASQ team for more information by emailing aciasq@aci.aero.
aci.aero/Airport-Service-Quality/ASQ-Home
+1 514 373 1200
BE CUSTOMER READY WITH ACI’S EMPLOYEE SURVEY FOR CUSTOMER EXPERIENCE (ECE)
A tool specifically designed to help airports be “customer ready” RE
A survey that can be used year after year A measure of employee performance and engagement to strive higher An ideal complementary tool for existing ASQ airport members
N VE
U
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N ER O M CTI O S T S FA C U AT I S E NT YE ME O E PL AG EM NG E
HIGH
MORE
INCREASED
KEY BENEFITS OF USING ACI’S ECE
FOR YOUR PASSENGERS
Improved airport experience through better relationships with airport employees
aciasq@aci.aero
FOR YOUR EMPLOYEES
Feeling of valued contribution and belonging to the airport community
+1 514 373 1200
FOR YOUR INDIVIDUAL AIRPORT UNITS
Growth of revenues, improved productivity and employee retention
FOR THE AIRPORT COMMUNITY
Unified pursuit of a seamless passenger experience
aci.aero/Airport-Service-Quality/ASQ-Home
YoU Are An ACI AIrPorT ServICe QUAlITY (ASQ) AWArD WInner!
“Aperi atem eos volum qui volupturi nonempos con conserumquam si vent. Aque consecepudae ommos aut pedignatiur?
Congratulations
YoUr PASSenGerS hAve SPoken Um non nit, nonseruptas id ut libus at quatur accaborem
Airports Council International (ACI) World congratulates the winners of the doluptate prae invende llupta(ASQ) aut aciatur 2016 Airport Service Quality Awards. iberume
turestios num sunt et abore.”
The annual ASQ Awards recognize and reward the best The most demanding judges in the industry have deemed your airport to be airports in the worldamong according ACI’s the veryto best in the ASQ world! passenger satisfaction survey. They represent the highest possible The ACI ASQ Award is the airport industry’s most respected award, accolade for airport operators and celebrate the demonstrating your team’s ability to consistently deliver a best in class commitment of airports worldwide toatcontinuously customer service experience your airport. improving the passenger experience. “Please accept my personal congratulations on your ASQ award, ACI’s recognition of your airport’s exceptional and sustained delivery of outstanding customer service.
Be sureWe tosee join us for the prestigious ASQ Awards ever-greater competition among airports and with it increasing pressure optimize performance across when ceremony ontoTuesday, 17 october, tothe beoperation, held atespecially the 27th it comes to the passenger experience. Today’s airport managers must ACI Africa/World Annual General Assembly, Conference respond to the passenger’s demand and expectation for superior customer and exhibition, taking place from 16–18 october 2017, in service. Port louis, Mauritius. Your airport’s results in the 2015 ASQ Survey demonstrate your professionalism, commitment and success in delivering that high level of customer service. Your airport is a credit to our industry and I thank you and your team for a splendid achievement.”
Angela Gittens, Director General, Airports Council International (ACI World) For more information regarding the ASQ Awards, visit: www.aci.aero/asq-awards
For more information regarding the 27th ACI Africa/World Annual General Assembly, Conference and Exhibition, visit www.aci-waga2017.com
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Airport Service Quality
Airport development projects: States in all regions gear up to anticipate future demand By Kleopas Danang Bintoroyakti, Young Aviation Professional
Chhatrapati Shivaji International Airport located in Mumbai, India
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Over the past twenty years, emerging economies such as Asia-Pacific, Latin America, the Middle East and Africa have experienced significant traffic growth and improved connectivity. In addition, the birth of low-cost carriers and aggressive airline expansion projects have also contributed to growing passenger and air cargo volumes worldwide. With this rapid growth, the world’s airports must plan today to meet tomorrow’s air service demand, whether through new infrastructure or optimization of existing assets. ACI forecasts indicate that passenger traffic will increase by an average of 5.2% a year to over 14 billion by 2029, and while most of the growth is expected to come from emerging economies, growth is still expected to be strong in mature markets. When required to meet forecasted demand, States and airport operators put infrastructure development on their priority list, but budget or funding remains a challenge for all but the most commercially successful airports. Indeed, airports are asset-intensive businesses that require significant capital investment that may take many years to recover. In an effort to generate funding for new infrastructure or enhancements to existing infrastructure, some airports have started seeking interest from private investors. In addition to
ensuring airports can meet demand for air service, investment is important for enhancing the passenger’s experience. For example, 10 years ago, passenger and baggage check-in were only available manually at service desks. Airlines have since invested in online check-in systems, which in turn contribute to increased operational efficiencies. This innovation is just one example of how the passenger experience has been improved. Others include exclusive lounges, duty free shops, parks and conference facilities. Airports have become public spaces with multiple functionalities. In turn, promoting and marketing a culture of continuous service improvement has become a matter of gaining a competitive advantage and optimising non-aeronautical revenue generation—another excellent source of funds for reinvestment. ACI has identified four case studies of airport development projects in Asia-Pacific, the Middle East, Africa and Latin America. Some illustrate States’ commitment to developing aviation infrastructure in order to serve the growing demand for air service worldwide while ensuring safe, efficient and high-quality operations. Chhatrapati Shivaji International Airport Chhatrapati Shivaji International Airport (BOM) is the second-busiest airport in India in terms of total and international 49
Airport Service Quality
New Mariscal Sucre International Airport located in Tababela, Ecuador
passenger traffic after New Delhi’s Indira Gandhi International Airport. In 2007, Airports Authority of India (AAI) initiated a US$2 billion modernisation project which included the development of the new common integrated Terminal 2 to increase the airport’s capacity to 40 million passengers and 1 million tons of cargo a year. In addition to the new terminal, the modernisation project included a runway system upgrade and taxiway development, A-CDM implementation, a new integrated cargo complex and new passenger access infrastructure from downtown Mumbai. In March 2017, the airport reported its 2016 results. BOM recorded 45.2 50
million passengers and 305,446 aircraft movements, handling 782,289 tonnes of cargo. BOM has overtaken London’s Gatwick Airport as the world’s busiest single-runway airport, and in the process has received several prestigious accolades such as the Airport Service Quality (ASQ) Best Airport Award in the 25-40 million passengers per annum category New Mariscal Sucre International Airport New Quito International Airport (QUI) is a greenfield airport project in Quito, Ecuador’s capital. The airport project, costing US$700 million, was initiated in 2006 and reached its completion in 2013 with the main objective of replacing
Hamad International Airport located in Doha, Qatar
the old airport, which had reached capacity. The new airport is designed to handle 5.5 million passengers by 2020 and 7.5 million passengers by 2030. The new airport is equipped with the longest runway (4,100 metres) of any international airport in the Latin America region and can accommodate the Airbus A380. According to ACI’s preliminary 2016 results, QUI last year recorded 5 million passengers and 89, 000 aircraft movements, handling 180,792 tonnes of cargo. Hamad International Airport Hamad International Airport (DOH) is Qatar’s new airport project, valued at US$16 billion. In 2003, the Qatar Civil Aviation Authority (QCAA) initiated a
master plan to build a new airport to cater to a forecasted long-term increase in traffic volume. Construction on the project began in 2005. The airport is located approximately 4 km from the old Doha International Airport and was inaugurated in 2014. The first phase of DOH’s development is now complete, with the airport currently able to accommodate 30 million passengers per year, triple that of the old airport. The airport has now entered its second phase of development, and upon completion capacity will increase to 50 million passengers per year, 320,000 aircraft movement and 2 million tons of cargo. According to ACI’s preliminary 2016 results, DOH last year handled 37.2 51
Airport Service Quality
Bole International Airport located in Addis Ababa, Ethiopia
million passengers and 281,042 aircraft movements, handling 1.7 million tons of cargo. Bole International Airport Bole International Airport (ADD) is one of the busiest airports in Africa, offering extensive intra-African and international connectivity. The Ethiopian Airports Enterprise, which operates and manages ADD, recognised the expansion project’s importance for strengthening the airport’s positioning as the central hub for African region. The initiative, announced in 2010, was completed at a cost of US$27.9 million. The project
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included the expansion of aircraft parking stand capacity to accommodate up to 44 aircraft, allowing the operation of wide-body aircraft such as the Boeing 747 and 777. According to ACI’s preliminary 2016 results, the airport last year recorded 8.7 million passengers and 93,362 aircraft movements, handling 211,710 tonnes of cargo. The airport is currently undergoing an US$345 million upgrade to expand the capacity to 22 million passengers per year. The project is expected to be completed in 2018.
REQUEST A COPY OF THE 2017 ACI AIRPORT ECONOMICS REPORT TODAY!
Presenting an in-depth review of financial activities and key trends of airports across the globe and in emerging markets New! Statistical annexes of key performance indicators AIRPORT SIZE
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OWNERSHIP TYPE
Tel: +1 514 373 1200
Email: publications@aci.aero
GEOGRAPHICAL REGION
Website: aci.aero/economicsreport
Environment
ACI World launches Airport Carbon Emissions Reporting Tool version 5.0 By Juliana Scavuzzi, Aviation Environmental Specialist, ACI World
The Airport Carbon Emissions Reporting Tool (ACERT) is a tool distributed for free by ACI to airports to help them to manage their CO2 emissions. It was originally developed by ACI in collaboration with Transport Canada in 2009. Airports can use ACERT to map their CO2 emissions and progressively plan their emission reduction targets. ACERT was designed to be used by anyone and does not require environmental expertise. The objective was to support airports that do not have an environment dedicated team. As ACERT has become more widely used, especially by bigger airports, there was a need to update the tool. ACERT updates are based on a combination of reviews and feedback from actual users and ACI’s policy towards specific identified needs.
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Version 4.0 focused on breaking entry-level barriers to Airport Carbon Accreditation. Version 5.0 contains the same features of 4.0 plus the following: • Updated emission factors for most modelled emissions • Enhanced and modified emissions report with Key Performance Indicators (KPIs) • Construction activities and refrigerants as new emission sources ACERT is also compatible with all levels of Airport Carbon Accreditation and version 5.0 is no different in this regard. ACERT provides airports with an adequate methodology to calculate their carbon footprint. It also allows airports to use the results for Airport Carbon Accreditation. As
such, the programme administrator (WSP Parsons Brinckerhoff) has acknowledged that ACERT is reasonably accurate for the purpose of the programme. “We aim to offer a tool that suits the needs of airports and draws from airport expertise,” says Emanuel Fleuti of Zurich Airport, the technical expert behind ACERT. There is a tutorial and user manual available upon request to guide users and facilitate their interface. ACI also provides free training through the Developing Nations Airport (DNA) Assistance Programme. Last year one session on ACERT was part of a DNA initiative in Mozambique, and ACERT will also be part of a DNA session
in Mauritius on 19–20 October right after the ACI World/Africa Annual General Assembly, Conference and Exhibition. The Airport Cooperative Research Programme is currently developing a video to support the use of ACERT and is expected to launch soon. Version 5.0 also presents a Software License Agreement that was incorporated in the tool in order to clarify the terms of use and clearly define Intellectual Property Rights. ACERT can be obtained upon request by emailing acert@aci.aero. ————————————————— To learn more about the programme, visit the ACI website.
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190 accredited airports 22
116
in North America
in Europe
37
in Asia-Pacific
6
in Latin America & Caribbean
Welcoming
2.5 billion passengers per year.
9
in Africa
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In countries across the world.
38.5%
Or of global air passenger traffic.
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Environment
Environmental activities to be held at the 2017 ACI Africa/World Annual General Assembly, Conference and Exhibition By Juliana Scavuzzi, Aviation Environmental Specialist, ACI World
The ACI World Environment Standing Committee during a tour of Hong Kong International Airport at its 35th meeting in March 2016
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The ACI Africa/World General Assembly, Conference and Exhibition (WAGA), to be held in Mauritius from 16–18 October 2017, is an opportunity for environmental experts and enthusiasts alike to take part in the subject of airport environmental protection and its impact on airport business and the potential for exponential growth.
Environmental issues and beyond The 36th meeting of the ACI World Environment Standing Committee (WESC) will be held ahead of WAGA on 12–13 October. The committee will address the most pressing environmental management challenges at airports around the world, including well-known issues such as greenhouse gas management, adaptation to climate change, noise and local air quality. New items have also been included in the agenda of the committee, such as wildlife trafficking. The committee’s dedicated Task Force has been working to identify options on how airport operators could better support the fight against wildlife trafficking, aligned with the “Airports United for Wildlife” resolution, passed at the last WAGA in 2016. The WESC Chair, Kristi McKenney, Assistant Director of Aviation at Port of Oakland, will also be presenting an update on the committee’s activities to
the ACI Wold Governing Board. She will provide an overview of the main tasks of the committee, including topics considered relevant to be raised to the highest level of the organization for awareness and consideration. What to expect during WAGA 2017 In addition to the Committee meeting, there will be an Environment Forum during the WAGA Pre-Conference programme on 16 October. This Forum is entitled “Bold environment leadership” and is aligned with the main conference theme, “Bold leadership in times of change.” Environment management can be as challenging as any other operational subject, particularly in times of constant transformation. Aviation forecasts indicate that environment leadership will need to become more audacious in order to limit and reduce airport operations’ impact on the environment given the forecasted growth in passenger traffic. In addition, recent and continuous challenges posed by climate change showcase that the industry will have to find new solutions to assess risks and become more resilient. Noise management is also faced with new realities with the implementation of performance based navigation, while the development of a better
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Environment
understanding on local air quality is expected to provide more information for airports to address impacts. The environmental forum All these variables play an important role in the decision-making process, especially when an airport is trying to implement a business case for sustainable projects that has to be environmentally and socially responsible, but also economically feasible. Private and smaller airports may find an exercise of this nature more difficult. Efficiency is the desired outcome and it calls for innovation and creativity. Innovative and successful ideas will be presented at the forum, from a simple competition for waste management to the supply of sustainable aviation fuels by airports. Data collection is also essential for mapping, planning and implementing efficient environmental solutions. All of these issues will be discussed during the Environment Forum in the context of the rapid pace of change the industry is currently experiencing. Finally, the International Civil Aviation Organization (ICAO) will participate in the forum, explaining why their Committee on Aviation Environmental Protection is relevant for all airports presenting environment assistance that have been implemented at airports within the Africa region.
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Last, but by no means least, there will be a complimentary training session on environmental management through the ACI Developing Nations Airport (DNA) Assistance Programme. The session will take place on 19–20 October with the objective of providing an overview of case studies and practical solutions to a series of environmental management topics. A full training session on Wildlife Trafficking will also be provided. ————————————————— Don’t miss this opportunity! Register now for WAGA and take advantage of all environmental activities being held in Mauritius.
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GLOBAL SUSTAINABLE AVIATION SUMMIT 2017 GENEVA, SWITZERLAND | 3-4 OCTOBER 2017
THE LEADING GLOBAL FORUM FOR THE WORLD’S AVIATION COMMUNITY TO DISCUSS THE SUSTAINABLE DEVELOPMENT OF AVIATION. ORGANISED BY:
IN PARTNERSHIP WITH:
All sectors of the global aviation industry have been working together to reduce air transport’s environmental impact, following a shared strategy for CO2 emissions reduction. The Summit is where, in 2008, the aviation industry launched the world’s first emissions reduction goals from a single global sector. Since those goals were announced, the industry has been making impressive progress in addressing its carbon emissions, as well as driving all aspects of sustainable development.
WHO WILL ATTEND Airlines, airports, air navigation service providers, manufacturers, fuel suppliers, ground service and transportation providers, industry suppliers of products and services, travel and tourism companies, civil aviation authorities, chambers of commerce, government representatives, aviation regulators, industry trade associations, environmental groups and civil society. » Be part of the only aviation and sustainability event to be organised by ATAG together with ACI, CANSO, IATA and ICCAIA, representing the entire commercial air transport industry. » Network with over 300 of aviation’s leaders, experts, stakeholders, regulators, NGOs and the media. » Question the experts on topics of critical importance to aviation today, through interactive panel debates and technical workshops.
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REGISTRATION NOW OPEN AT WWW.ATAG.ORG
ACI Asia Pac
New publication released: Publication of Green Airports Recognition 2017 By ACI Asia-Pacific
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The Green Airports Recognition was introduced this year by ACI Asia-Pacific with the support of the ACI Asia-Pacific Regional Environment Committee. The Recognition’s objectives are to promote environmental best practices to minimize the aviation industry’s impact on the environment and to recognize ACI Asia-Pacific airport members’ outstanding accomplishments in their environmental projects. Recognition criteria include: • Environmental best practice awareness • Company management involvement • Cost effectiveness • Environmental benefit • Innovation • Stakeholder engagement • Training • Applicability
• Chandigarh International Airport • Chhatrapati Shivaji International Airport • Christchurch International Airport • Darwin International Airport • Haikou Meilan International Airport • Hong Kong International Airport • Indira Ghandi International Airport • Kuala Lumpur International Airport • Queen Alia International Airport • Rajiv Gandhi International Airport • Sharjah International Airport • Sydney Airport The Regional Office has consolidated the submissions into a publication which is now available for download. For further information about this publication and matters related to airports’ environmental stewardship activities in the Asia-Pacific and Middle East regions, contact Ken Lau, Manager, Technical & Industry Affairs, ACI AsiaPacific at ken@aci-asiapac.aero.
ACI Asia-Pacific received a total of 16 submissions under the theme “Energy Management.” These 16 airport members represent 16% of the total passenger traffic in the AsiaPacific and Middle East regions, and 12 of them are now currently accredited under the Airport Carbon Accreditation programme. The 16 airports include: • • • •
Abu Dhabi International Airport Adelaide Airport Beijing Capital International Airport Brisbane Airport
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ACI Events
ACI events calendar August 2017 — December 2017
2017 ACI-NA/AAAE Airport Safety Management Systems Workshop
ACI-NA Marketing & Communications Conference
8—9 August 2017 Minneapolis, MN
6—8 November 2017 St. Louis, MO
ICAO Global Aviation Security Symposium (AVSEC2017) in collaboration with ACI
26th ACI-LAC Annual Assembly Conference & Exhibition
12—14 September 2017 Montreal, Canada
7—9 November 2017 St. Louis, MO
ASQ Forum Prague 13—15 September 2017 Prague, Czech Republic
2017 ACI-NA Annual Conference & Exhibition 17—20 September 2017 Fort Worth, TX
ASQ Forum Detroit 2—4 October 2017 Detroit, MI, United States
Global Sustainable Aviation Summit 2017 (ATAG) 3—4 October 2017 Geneva, Switzerland
27th ACI Africa/World Annual General Assembly, Conference & Exhibition 16—18 October 2017 Port Louis, Mauritius
2017 Airports Canada Conference & Exhibition 24—26 October 2017 Toronto, ON
The Trinity Forum 2017 1—3 November 2017 Bangkok, Thailand
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11th ACI Airport Exchange 5—7 December 2017 Muscat, Oman ————————————————————————— For a full listing of ACI events, please visit www.aci.aero/events.
2017
N PE O
N IO AT TR IS G
RE W O N
THE GLOBAL AIRPORT COMMERCIAL REVENUES CONFERENCE 1-3 November 2017 â&#x20AC;¢ Bangkok, Thailand Hosted by
Platinum partners
Organised by
15 Years | 2002-2017 -
For more information please email Sarah@MoodieDavittReport.com
Tha
nk
you
for
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ng
Mark your calendar for Airports Council International's upcoming Airport Service Quality Forums
26–28 April - Haikou, China | 13–15 September - Prague, Czech Republic | 2–4 October - Detroit, USA Theme for 2017: Cultivating a customer experience airport community The ASQ Forums offer the airport community the opportunity to share best practices in airport customer experience and learn more about the world's leading passenger satisfaction benchmarking programme. There are no attendance fees for airport employees.
For more information, please visit www.aci.aero/asq.
We look forward to welcoming you to China, the Czech Republic and the United States! @ACI_ASQ #ACIASQ
SAVE THE DATE
Naritasan Shinshoji
For further inquiries www.aci-asiapac.aero | events@aci-asiapacific.aero
ACI Events and Global Training map
Key events and courses Highlighted events and training September–November 2017
ACI-ICAO AIRPORT USER CHARGES* 25–29 September 2017 Montreal, Canada
2017 ACI-NA ANNUAL CONFERENCE & EXHIBITION 17–20 September 2017 Fort Worth, TX
2017 AIRPORTS CANADA CONFERENCE & EXHIBITION 24–26 October 2017 Toronto, Canada CAPACITY ENHANCEMENT AND RESOURCE PLANNING 4–6 September 2017 Port of Spain, Trinidad and Tobago
Events Training/courses *This course can be taken as an elective for the Airport Management Professional Accreditation Programme.
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ASQ FORUM PRAGUE 13–15 September 2017 Prague, Czech Republic
HUMAN FACTORS FOR AIRPORT MANAGERS 23–25 October 2017 Bucharest, Romania
MANAGING SERVICE QUALITY AT AIRPORTS 6–8 September 2017 Incheon, South Korea
THE TRINITY FORUM 2017 1–3 November 2017 Bangkok, Thailand
27TH ACI AFRICA/WORLD ANNUAL GENERAL ASSEMBLY, CONFERENCE & EXHIBITION 16–18 October 2017 Port Louis, Mauritius
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Global Training
Training calendar Asia-Pacific
Airport Master Planning 25—29 September Istanbul, Turkey
GSN 3 - Emergency Planning and Crisis Management
Human Factors for Airport Managers
20—24 August 2017 Abu Dhabi, UAE
23—25 October Bucharest, Romania
Managing Service Quality at Airports
Latin America-Caribbean
6—8 September 2017 Incheon, South Korea
GSN 5 - Advanced Safety Management Systems Security and Facilitation 10—14 September 2017 Abu Dhabi, UAE
21—25 August Montego Bay, Jamaica
Capacity Enhancement and Resource Planning
ACI/ICAO Aerodrome Certification*
4—6 September Port of Spain, Trinidad and Tobago
10—14 September 2017 Abu Dhabi, UAE
Airport Revenue Generation*
Airport Safety Management Systems (SMS) Implementation*
11—15 September Port of Spain, Trinidad and Tobago
24—28 September 2017 Abu Dhabi, UAE
North America
GSN 2 - Airside Safety and Operations
ACI-ICAO Airport User Charges*
1—5 October 2017 Abu Dhabi, UAE
25—29 September Montreal, Canada
GSN 5 - Advanced Safety Management Systems
Safety Risk Assessment
8—12 October 2017 Abu Dhabi, UAE
9—11 October Honolulu, USA
Europe Behavioral Analysis: Passenger Screening and Insider Threat Management 4—8 September Munich, Germany
GSN 2 - Airside Safety and Operations 18—22 September Istanbul, Turkey
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————————————————————————— *Can be taken as an elective for the Airport Management Professional Accreditation Programme (AMPAP) **Course availability and dates subject to change. Visit our Global Training calendar for the most up–to–date information
For additional information please contact us at training@aci.aero
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Global Training
ACI Global Training photo gallery
ACI/ICAO Aerodrome Certification*, 5â&#x20AC;&#x201C;9 June 2017 in Montreal, Canada
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Airport Marketing, 5â&#x20AC;&#x201C;9 June 2017 in Maputo, Mozambique
Airport Security, 5â&#x20AC;&#x201C;9 June 2017 in Lusaka, Zambia
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Global Training
GSN 6 - Aerodrome Auditing and Compliance, 12â&#x20AC;&#x201C;16 June 2017 in Bucharest, Romania
Airport Safety Management Systems Implementation*, 19â&#x20AC;&#x201C;23 June 2017 in Montreal, Canada
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GSN 3 - Emergency Planning and Crisis Management, 19–23 June 2017 in Bucharest, Romania
Formation Aérodrome et Aides Visuelles au Sol, 26 June–1 July 2017 in Yaounde, Cameroon
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Global Training
GSN 3 - Emergency Planning and Crisis Management, 26–30 June 2017 in Bangkok, Thailand
DNA Seminar: ACI/ICAO Aerodrome Certification, 26–30 June 2017 in Sydney, Australia
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DNA Seminar: Airport Revenue Generation, 29â&#x20AC;&#x201C;30 June 2017 in Miami, USA
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AMPAP The Global ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP) is an executive development programme for airport executives worldwide. The primary focus is to develop airport managers through a six-course curriculum that covers all functional areas of the airport business in key areas. AMPAP encourages participants to share best managerial practices in an interactive, cross cultural environment while establishing a global network of contacts.
AMPAP The Hallmark of Excellence in Airport Management
Premier Sponsor
Media Partner
AMPAP Administrator
Upcoming Gateway courses: Cincinnati, Hong Kong, Delhi, Moscow, and more TBC
https://www.iap.aero Follow us https://www.linkedin.com/company-beta/223689/
https://www.faceAMPAP.IAP book.com/AMPAP.IAP
https://twit@AMPAP_IAP ter.com/AMPAP_IAP
World Business Partners
New World Business Partners ALPHA AIRPORT Region: Africa Level: Silver Address: 14 avenue Jean Bart 78960 Voisins, Le Bretonneux, France Website: : www.alpha-airport.com Contact: Lyes Soua, Operations Director Email: Lyes.soua@alpha-airport.com
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With strong knowledge and experience in the airport industry, Alpha-Airport is renowned as a leading system integrator in terminal design and equipment, as well as full lighting system installation. We provide a complete technical and turn-key solution worldwide that meets all needs. Our range of services encompasses all necessary steps throughout the project management process, from design to implementation, including technical studies, supplies, logistics, installation and supervision, set-up, training and after-sale support. Our teams of trained engineers have gained a solid reputation for their ability to intervene very swiftly on the spot, even in isolated airports or those located thousands of miles from France. Alpha-Airport was awarded ISO9001 certification in 2000, followed by ISO14001 certification in 2012. Moreover, both certifications have been renewed every year since. Numerous airports and airport authorities have granted us their trust, both in France and around the world.
ROSENBAUER INTERNATIONAL AG Region: Africa Level: Silver Address: Paschingerstrasse 90, 4060 Leonding Austria Website: www.rosenbauer.com Contact: Klaus Hoerschlaeger, Regional Vice President Email: klaus.hoerschlaeger@ rosenbauer.com
Rosenbauer is the worldâ&#x20AC;&#x2122;s leading manufacturer of systems for firefighting and disaster protection. For 150 years, the name has stood for significant innovations and ground-breaking technology in the manufacture of firefighting vehicles and extinguishing systems in accordance with European and US standards. Rosenbauer offers firefighters a full range of municipal extinguishing vehicles, aerial ladders, hydraulic platforms, airport vehicles, industrial vehicles, specialty vehicles, extinguishing systems, firefighting equipment, stationary extinguishing systems and solutions for vehicle management and operations management in the area of telematics. Rosenbauer provides maintenance, customer service and refurbishment through its service network in over 100 countries.
FROGPARKING LIMITED Region: Asia Pacific Level: Small (WBP Regular Member)) Address: 36 Victoria Ave. Palmerston North 4410 New Zealand Website: www.frogparking.com Contact: Shareena Sandbrook, Managing Director Email: shareena@frogparking.com Phone: +64 6 3590077
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World Business Partners
M2P CONSULTING, INC. Region: North America Level: Silver
M2P Creates value for airports by developing/implementing business solutions that look to the future. We focus on optimization and sustainability, transforming organizations through digitization/IT expertise and real worked functional, operational and managerial experience in airports. M2P specialties include public-private partnerships, strategic planning, asset management and advanced airport terminal processing
Address: One Rockefeller Plaza 11th Floor, New York, NY 10020 Website: www.m2p.net Contact: Robert J. Aaronson Email: plug@m2p.net Phone: (646) 756-2990
HILLTOP SECURITIES INC. Region: North America Level: Silver Address: 1201 Elm Street Suite 3500, Dallas, TX 75270 Website: www.hilltopsecurities.com Contact: Laura B. Alexander Email: laura.alexander@ hilltopsecurities.com Phone: (214) 953-4000
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Hilltop Securities delivers the forthright advice and tailored solutions necessary for municipal issuers, institutions, broker-dealers and individuals to thrive. Leveraging our bold, adaptive firm culture and deep municipal market experience, Hilltop Securities blends honesty with sound judgment, serving as our clients’ strongest ally and fiercest advocate. Creating and sustaining relationship capital enables us to understand our clients’ definitions of success—from personal security and freedom to institutional growth and community expansion—in a way that is both meaningful and rewarding.
> Airport World 1, 2017 Now available online
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The magazine of the Airports Council International
In this issue On the agenda: Investing in airports Airport profile: Frankfurt and global operator Fraport Special report: The buying game Plus: Shopping malls, Future design & Car parking
View the full magazine online Follow us on:
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www.airport-world.com
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Contact us at: ACI World
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