FEBRUARY 2016
ACI
World Report
News and events from the voice of the world’s airports
Montreal-Trudeau International Airport Celebrating 75 years as a sustainable, solid and state-of-the-art airport - Page 10
ACI World 800 Rue du Square Victoria Suite 1810, PO Box 302 Montreal, Quebec H4Z 1G8, Canada Tel: +1 514 373 1200 Fax: +1 514 373 1201 www.aci.aero
Celebrating the 10th anniversary of ACI’s ASQ programme with Detroit Metropolitan Airport - Page 28 ACI 8th Annual Airport Economics & Finance Conference and Exhibition just over a month away - Page 48
CONTENTS
ACI World Report • February 2016 Message from Angela Gittens
Safety
4 Tackling the challenge of airport
34 APEX celebrates five years of improving
ACI Sound Bites
Security
6
36 Smart Security at screening checkpoints
airport safety
profitability head on
Quotes from ACI’s Regional Heads
ACI World Report contest
Environment
8 Have your airport on the cover of the
38 Airports@Work: Protecting the
Cover story
Training
10 Montreal-Trudeau International Airport
40 42 44 46
ACI World Report
soars to new heights
ACI and ICAO 14 The year ahead in ICAO
ACI Global Training in 2016 Q&A with Nse Ikiddeh, FAAN of Nigeria Featured ACI Global Training courses Upcoming ACI Global Training courses
Events and conferences
Economics and statistics 18 New regulation – The facilitation-based
agenda 24 Passenger and air freight traffic November 2015
48 ACI AE&F Conference and Exibition 50 ACI events calendar Young Aviation Professionals 52 Flight simulation for the Young Aviation
Airport Service Quality 28 ACI’s ASQ programme with Detroit
Metropolitan Airport 32 New features from ACI ASQ
Environment
Professionals 54 My experience as a Young Aviation Professional
World Business Partners 56 ACI welcomes new WBPs 58 Regional WBP contacts
Editors Brent Taylor
Manager, Digital Marketing and Communications btaylor@aci.aero 2
FEBRUARY 2016
Ryan White
Manager, Communications rwhite@aci.aero
Sabrina Guerrieri
Coordinator, Events and Communications sguerrieri@aci.aero
Airports Council International Click on the map to visit an ACI regional website
ACI North America
ACI EUROPE
ACI Africa
ACI Asia-Pacific
ACI Latin America–Caribbean
Follow us on social media:
Contact us at:
ACI World
800 Rue du Square Victoria Suite 1810, PO Box 302 Montreal, Quebec H4Z 1G8, Canada Tel: +1 514 373 1200 Fax: +1 514 373 1201 www.aci.aero
ACI WORLD REPORT
3
Message from Angela Gittens Director General, ACI World Tackling the challenge of airport profitability head on Highlights of this year’s event include the first day’s ACI-World Bank Annual Aviation Symposium, which will feature sessions on public-private partnerships, airport funding, climate change and security; main conference sessions on airport competition, connectivity and creative destruction, economic regulation, route development and nonaeronautical revenue generation; and a host of social activities that will give attendees the opportunity to network effectively.
2016 has seen the continuation of the trend reversal that started last year—advanced economies get back on course while emerging markets slow down, resulting in overall moderate growth in global output. Although we are given to expect that advanced economies will improve further in 2016, posting higher economic growth rates than in 2014 and 2015, emerging economies will continue to exhibit slowing growth for various reasons: exporters of oil in emerging markets are seeing growth prospects stifled; in Russia, geopolitical tensions persist; and Brazil remains in a fragile state due to weakened business confidence and contracted output. This is the backdrop against which ACI’s Annual Airport Economics & Finance Conference & Exhibition, now in its eighth year, will be set 7–9 March in London. The conference is a by-airports for-airports event organized to explore solutions to our sector’s economic challenges and put airports on the road to increased profitability. With support and participation by the World Bank, this year’s programme is replete with sessions that will give delegates the information they need to make strategic decisions to achieve financial sustainability. 4
FEBRUARY 2016
As we will report at the conference, the overall health of the airport industry is strong, with the latest full-year figures pointing to revenues having risen by 8.1% in 2014 to US$142 billion. Nonetheless, for many airports, the all-too familiar challenge of profitability remains. 2014 saw an overall rise in total airport costs, the sharpest in six years, adjusting for inflation, with costs rising faster than revenues. How to reverse this trend will be a key subject at the Economics & Finance Conference. I look forward to seeing you in London for ACI’s first major event of the year, a mustattend for executives from airports large and small looking to get the insights they need to make their businesses more competitive. You can find more information about the conference on page 48 of this edition of the ACI World Report, or by visiting the 8th Annual ACI Airport Economics & Finance Conference & Exhibition website.
Angela Gittens Director General ACI World
Returning for 2016: ACI-World Bank Annual Aviation Symposium
Presented in partnership by:
ACI World ACI EUROPE ACI Asia-Pacific
Supporting Organisation:
Organiser:
Join us in London at the world’s premier airport economics forum
FULL PROGRAMME NOW AVAILABLE 7-9 MARCH 2016 MILLENNIUM GLOUCESTER HOTEL LONDON KENSINGTON Gala Dinner Sponsor
Diamond Sponsor
Platinum Sponsor
Media Partners
Gold Sponsors
;OL THNHaPUL VM [OL (PYWVY[Z *V\UJPS 0U[LYUH[PVUHS
FOR DELEGATE & PROGRAMME INFORMATION
FOR SPONSORSHIP OPPORTUNITIES
Alison Grinter +44 (0) 7495 611 205 alison@airportconference.com
Andrew Hazell +44 (0) 7495 611 215 andrewh@airportconference.com
www.aci-economics.com
QUOTES FROM ACI’s REGIONAL HEADS
ACI Sound Bites “Last year brought some interesting shifts in the landscape of airport traffic in Europe. Many EU markets achieved double digit growth in passenger traffic while non-EU markets were heavily affected by recessionary pressures in Russia. Freight growth remained worryingly low against a background of suboptimal GDP growth in the EU and slower international trade. While passenger traffic has generally been extremely resilient and the exceptionally low price of oil should help, there are renewed risks and uncertainties as we move into 2016.”
“Over the course of 2015, we at ACI Latin America-Caribbean continued to increase the relevancy of our voice throughout the region by assisting our membership in different services and activities. We are proud of our organization’s achievements and this is the best motivation to continue advocating for the airport community in our region.”
Olivier Jankovec, Director General, ACI EUROPE on passenger traffic growth in Europe in 2015 and what lies ahead for 2016
“Considering the recent socio-political events and in view of future threats and challenges, safety and security is of the utmost importance in supporting the economic sustainability of African airports.”
Ali Tounsi, Secretary General, ACI Africa on the importance of safety and security to the economic sustainability of African airports
“Recruiting and retaining international air service represents a key source for passenger and cargo growth for ACINA members, but budgetary limitations in the United States and Javier Martinez, Director General, ACI Canada continue to squeeze staffing levels at security checkpoints Latin America-Caribbean on advocating on and international arrivals areas. Recent alerts and threats pertaining to behalf of the region’s airport community commercial air travel have also resulted in increased security screening procedures. From ACI-NA’s perspective, the most productive and sustainable solutions to these constraints come from creative Kevin Burke, President and CEO, ACI North America collaboration between the public sector and on the need for public and private stakeholders to private enterprise.” work together for the betterment of the aviation industry in the region “Thanks to the support of our members and partners, 2015 was a very busy and fruitful year for our region. In 2016, our primary focus will be on building member engagement and awareness, as well as the adoption of two core programmes: Smart Security and Airport Carbon Accreditation. Our efforts to align and provide services that address our members’ needs will continue and we are determined to deliver on our promise to members in the Middle East region following the success of my trip there last year. I am confident that ACI will continue to work closely with our partners in 2016 as we celebrate our 25th anniversary in order to ensure a safe, secure, efficient and sustainable air travel experience for passengers worldwide.” Patti Chau, Regional Director, ACI Asia-Pacific on building membership engagement and collaborating with partners 6
FEBRUARY 2016
Find out why the world’s best airports are part of the Airport Service Quality programme CMN FEZ OUD
RNB
JNB MBA NBO DRW TSV UTN TAM
BMA GRX
MEL NTL BLQ
ITM
MLA AMS GOJ MMX AMD CKG TRV UTN RBA
JNB
NRT ICN JAIRGN MLA RIX YYZ IKA BKK PPT
DUR PVG GYE SAP TPE BGI NAS
ZRH
GVA GIG YWG
BOS IND TFS
IBZ GLA
JAX
PPT REP LYS LLA POS
SHE LOP ICN
TLV
VCP OVD BMA
WLG
SXF
NGO
ZAZ PDL MOL
KKN VGO CAN CMH
BOM
YHZ
YTZ BNA TFN
CIA EVE AER
ABZ SVX CNX BLQ
CGQ HAK
KUL
TOS CDG
ELS MCT TPA YLW DEN DME CGQ BPN MRU YYT TRD
PLM DUR EBB
LPA
PIT YMM
ICN RAK LAX
PNR TSV
FUE VBY
TPA
CLE
FAO JAI
DGO ABZ
LIS OTP
BOO
LED NAS
AUS
DXB
BOH LPL EDI MLN
AMM
PNA SOU
ACE VDE
KRS KRK FNC OPO
YQM DUS
YQM DEN
DEL PEN
ALC
UIO
COK LGK MLE
LGK MAD
DOH
VCE SYD
HYD
THR MUC MAA OLB
YYZ REU BOM CHC PNH GAU
HKG
OSL IST
FLL SLP PUJ
MRS IST
SJO
SPC
GYE
AUS CUR
BGO ZAG LIN FRA MXP
SLL PWM NCE
SCQ
RUH
CCU CTP NRT
BLR TXL ORK OHD EIN AES
DEL
BNE NKG
MLE TPE
DUB CPH
SJO MAN ZRH
OPO
REX MSP STL KNO
OOL PKU ITM GMP
BUD KEF MXP
GMP BCN
FCO TAO TNG ADL SXR DPS
CVG YLW
DTW ZIH
TSN
GOT KZN
KUF AGP
EAS UME
MTY RUH
KHN MZTTRC ELP PEK SINYYJ
ATL EMA
GRO VBY
KEF
YEG BIO
MBJ
GOT
AUH
YQB
FRA
CUL
MBJ YQB POP GRR
SKP
MAH
DFW AER BAH
IND
YUL
VLC YQR LHR SLP
LED SAT
SDQ
TXL
YOW
LGW SMF
SVG SHA
MJV
SVO AKL
CMN KKN
Excellent customer service, excellent airports For more information on how to join the ASQ network, contact the ASQ team: + 1 514 373 1200
aciasq@aci.aero
http://www.aci.aero/ Airport-Service-Quality
@ACI_ASQ
*Airport code sizes are based upon Director General’s Roll of Excellence inductees and ASQ Award winners since 2006 ** The ASQ Awards are provided based upon the top three mean scores on overall satisfaction from the ASQ Survey
CONTEST
ACI World Report
Airport cover feature contest To celebrate ACI’s 25th anniversary and the work we do on behalf of airports all over the world, we are giving you the chance to have your airport on the cover of the ACI World Report and a feature article inside the edition discussing your airport’s past, present and future. To participate in this competition, entries must consist of:
FEBRUARY 2016
ACI
• Three photos of your airport, the first representing your airport’s past, the second the present and the third the future. Please provide captions for all photos.
World Report
News and events from the voice of the world’s airports
Montreal-Trudeau International Airport Celebrating 75 years as a sustainable, solid and state-of-the-art airport - Page 10
• A 500-word article describing: 1. The work you have done and are doing to ensure your airport remains a vibrant gateway for passengers 2. How you have worked in collaboration with ACI over the years. • Winners will be selected based on the beauty, quality and originality of their entries. Please send your airport photos to contest@aci.aero.
ACI World 800 Rue du Square Victoria Suite 1810, PO Box 302 Montreal, Quebec H4Z 1G8, Canada Tel: +1 514 373 1200 Fax: +1 514 373 1201 www.aci.aero
Celebrating the 10th anniversary of ACI’s ASQ programme with Detroit Metropolitan Airport - Page 28 ACI 8th Annual Airport Economics & Finance Conference and Exhibition just over a month away - Page 48
Please note that photos must be high resolution (300 dpi). Only ACI member airports are eligible to participate in the competition. Winning airports will be notified by ACI World. A total of 11 airports will be selected, representing all ACI Regions. This contest will come to a close at 12 pm EST, on Tuesday, 16 February 2016. Good luck and thank you for supporting ACI! Disclaimer: Submitting photos and articles for the ACI World Report photo contest means your airport gives Airports Council International the permission to use this content without restriction, through print, projection, internet website, video, and/or any other potential media market. Photo and article submissions can be emailed to contest@aci.aero. 8
FEBRUARY 2016
ACI ASIA-PACIFIC SMALL AND EMERGING AIRPORTS SEMINAR 2016 24-26 OCTOBER, 2016 SIEM REAP, CAMBODIA
C
M
Y
CM
MY
CY
CMY
K
Organizer
Host
For further inquiries: www.aci-asiapac.aero | events@aci-asiapac.aero
MONTREAL-TRUDEAU INTERNATIONAL AIRPORT
Montreal-Trudeau International Airport soars to new heights As it celebrates its 75th anniversary this year and enjoys record passenger traffic, Montreal-Pierre Elliott Trudeau International Airport is continuing to invest in its vision to be a sustainable, solid and state-of-the-art airport operator. By Christiane Beaulieu, Vice-President, Public Affairs and Communications, Aéroports de Montréal With this spring’s scheduled inauguration of an expanded international jetty with six new gates for wide-body aircraft and new amenities, restaurants and boutiques, Montreal-Pierre Elliott Trudeau International Airport (YUL) is continuing to lift its service offering to new heights and strengthen its role as a major transportation hub. “Our vision is to be a sustainable, solid and state-of-the-art airport operator,”
says James Cherry, President and CEO of Aéroports de Montreal (ADM), the not-forprofit authority responsible for YUL. “Among other things, this means providing first-class services to our carriers and our passengers, continuously improving fluidity by using leading-edge technologies, and ensuring we grow in an environmentally sustainable manner,” adds Cherry, past Chair of ACI World (2008–2010) and ACI North America (2014–2015).
Montreal-Trudeau has emerged as a growing global transportation hub and major European gateway for America, last year welcoming a record 15.5 million passengers. 10
FEBRUARY 2016
MONTREAL-TRUDEAU INTERNATIONAL AIRPORT
“We are constantly exploring new avenues to improve Montreal-Trudeau’s airport facilities and services in response to the evolving needs of the travelling public.” James Cherry, President and CEO, Aéroports de Montreal
Over the last 15 years, ADM has invested well over CAD$2 billion to double MontrealTrudeau’s capacity and introduce a host of innovative self-service technologies and services to ensure the secure, flexible and seamless processing of passengers and flights. In a three-phase capital program, it added two new passenger jetties for US and international flights, a spacious international arrivals complex which includes Canadian Customs, and fully-automated check-in and baggage handling facilities. The expansion
program also included an ultra-modern US departures hall featuring added gates and security checkpoints, and US Customs and Immigration pre-clearance booths, as well as automated passport control kiosks. Other innovations include a responsive design website with reservation access to parking and VIP lounges, significantly expanded retail and food services, an integrated communications solution featuring Wi-Fi, IP telephony and digital signage, and a 275room Marriott Hotel.
Wise investments for a postive passenger experience Over the last 15 years, Aéroports de Montreal has invested well over CAD$2 billion to double Montreal-Trudeau’s capacity and introduce a host of innovative self-service technologies and services to ensure the secure, flexible and seamless processing of passengers and flights. ACI WORLD REPORT
11
MONTREAL-TRUDEAU INTERNATIONAL AIRPORT
system has been ISO 14001 certified since 2000, and ADM is one of the few airport authorities to have traded carbon credits on the voluntary market. YUL’s main terminal has received BOMA BESt certification acknowledging its environmental performance, and the new international jetty will be LEED certified. Last fall, YUL also opened a worldfirst ethylene glycol recovery, recertification and reuse facility which will significantly reduce the environmental footprint of deicing operations. “We are constantly exploring new avenues to improve MontrealTrudeau’s airport facilities and services in response to the evolving needs of the travelling public, including a rapid light rail system to downtown Montreal,” notes Mr. Cherry. “Our goal is to provide airlines and their customers with a level of service that is beyond compare and we look forward to demonstrating this to participants arriving for the 2016 ACI North America/ World Conference & Exhibition/World Annual General Assembly in Montreal this September.”
An artist’s view of the expansion of the international jetty (with six new gates), which will open in May 2016
Located just 20 minutes from the heart of Canada’s second-largest metropolis, YUL has emerged as a growing global transportation hub and major European gateway for America, last year welcoming a record 15.5 million passengers. It is served by over 30 passenger carriers offering non-stop service to more than 135 destinations in Canada, the US and internationally. The airport is increasingly partnering with airlines, offering incentives, competitive landing fees and quick turnaround times to attract new carriers and encourage existing ones to add new destinations. For example, last year YUL inaugurated a non-stop flight to Beijing, China amidst increasing international passenger traffic. Cherry, who has long championed the aviation’s industry’s commitment to sustainable development, including signing the Pathway to Carbon Neutral Growth Declaration in 2008 as Chair of ACI World, has made environmental sustainability a centrepiece of ADM’s operating and development strategies. ADM’s environment management 12
FEBRUARY 2016
Leading-edge technologies are increasingly playing a role in Montreal-Trudeau’s passenger service initiatives.
SPRING
22016 012
AELP
AIRPORT EXECUTIVE LEADERSHIP PROGRAMME Featuring a classroom session in Montreal, Canada Miami, FL, USA 5–1027June 2016 May to June 1, 2012 A unique career-building opportunity for future leaders of the global airport industry. Offered by Airports Council International (ACI) in collaboration with the John Molson School of Business of Concordia University, Montreal.
AIRPORT EXECUTIVE LEADERSHIP PROGRAMME OBJECTIVES
FORMAT
• Foster the development of airport industry leaders,
• Three-week, on-line introduction, initiation and discussions. • Six-days intensive face-to-face classroom
• •
assisting them to develop their leadership and strategic management skills Create a global forum for future leaders to network with peers Provide participants with: • Advice on strategies to handle leadership responsibilities in an effective manner • Global, regional and cultural perspectives • New professional opportunities
• •
component; leadership will be analyzed from different perspectives on organizational, managerial and team l levels. Leadership as a basis for transformation, innovation and change will also be discussed. One week recess. Four-week on-line session built on the issues addressed in the classroom week and mainly focused on problembased activities (individual and group assignments).
ACI & ICAO
The year ahead in ICAO By Michael Rossell, Deputy Director General, ACI World ICAO has just started the Committee phase of the 207th Session of its Council— the ICAO governing body made up of 36 Member States. The Committees are examining draft papers to provide advice to the Council, which in turn will submit the papers to the 39th ICAO Assembly on 27 September–7 October 2016. ACI will also submit papers to the Assembly based on the Resolutions agreed at WAGA in Panama, which provides us with an opportunity to present the views of the world’s airports to the regulators of the 191 ICAO Member States. Such is bureaucracy that the papers must go through many layers before they are finally agreed by the Assembly. Issues to
14
FEBRUARY 2016
be discussed include a review of ICAO’s actions to carry out the recommendations of the previous Assembly; emerging issues such as global flight tracking and the No Country Left Behind project; and new initiatives such as how ICAO can address climate change following the 21st Session of the Conference of the Parties (COP) of the United Nations Framework Convention on Climate Change, 30 November–11 December 2015. The Council is also preparing its draft budget for consideration by the Assembly. As the Assembly meets only every three years, it will need to agree on the annual budgets for 2017, 2018 and 2019, which in turn will need to be related to the work
ACI & ICAO
programme. Inevitably the Council will have asked the ICAO Secretariat to do more in terms of activities than it is prepared to provide resources and there will have been a reiterative process of discussion concerning the resources necessary to deliver an agreed work programme. For ACI the budget is important because it gives an indication of the ICAO Council’s priority areas, and where we need to act to ensure that airports’ interests are best represented. Meanwhile, the Air Navigation Commission has started its 201st Session and is assessing technical matters including a series of changes to update the Chicago Convention Annexes. These must be voted on by the Council before they can take effect. One area of particular concern to airports has been updating Annex 14 of the Chicago Convention on aerodromes. In addition to the work of the Council and the Commission, ICAO is preparing for the Assembly by holding a series of events open to a wider audience. ICAO will host the Third Air Transport Symposium on 30– 31 March 2016, which will revolve around the concept of “fair competition,” a hotbutton topic for airlines and especially with the rise of the Middle East carriers. Both Angela Gittens, ACI World Director General, and Olivier Jankovec, ACI EUROPE Director General, have been invited to speak on behalf of airports’ perspective. September and October promise to be particularly busy months: the 2016 ACI North America/World Conference &
Exhibition/World Annual General Assembly will be held 25–28 September 2016 in Montreal; ICAO will hold its second World Aviation Forum on 26 September and its Assembly on 27 September–7 October 2016 in Montreal. There are expected to be around 2,000 attendees at the ICAO Assembly comprising of ministers and senior government officials from around the world. Airport representatives might wish to take advantage of the two events taking place back to back and to consult their State representatives who are usually at the Director General of Civil Aviation level. Registration and accommodation reservations should be made soon! As noted above, the ICAO Assembly is an important event for the global community. The States meet at a very high level to approve the work programme and policies of the organization for the next three years; to agree on the budget of the organization and how it should be spent; and most politically, to elect the 36 States to the Council. ACI expects to work again with IATA and ICAO to host the AVSEC World Conference, to be held 25-27 October in Kuala Lumpur, Malaysia. ACI World will plan its securityrelated Committee meetings around this event to ensure that our members benefit from maximum opportunities. Finally, we are hoping hold a second Investing in Airports event, in cooperation with ICAO, in early December—more on this to follow in an upcoming edition of the World Report.
HOSTED BY
EVENT PARTNER
IN COOPERATION WITH
11 - 13 April 2016 • Scandic Marina Congress Center • Helsinki, Finland ACI WORLD REPORT
15
IATA-ACI Airport Development Reference Manual
10 Edition th
Redefining the Levels of Service (LoS)! For more than 40 years, the Airport Development Reference Manual (ADRM) has defined excellence in airport design for thousands of users worldwide. Now, IATA, in collaboration with ACI, is making a great product even better. The 10th Edition ADRM has been completely redesigned with new features in an interactive CD ROM!
AdditionAl
10% OFF
for ACi airport members! Use promo code AdRM10-ACi
Join the ADRM Community for free at www.iata.org/adrm
New standards... New calculations The IATA Airport Development Reference Manual (ADRM) has long been the gold standard for: • Airlines • Airports • Government authorities • Architects • Engineers and • Consultants planning world-class airports. The 10th Edition ADRM, in collaboration with ACI and key industry stakeholders, has been entirely revamped, moving from a heavy paper manual to a user-friendly CD-ROM application. The ADRM promotes industry best practices through better communication, standards and design: • The Levels of Service (LoS) framework has been completely redefined to be simpler and easier to understand and apply. • Capacity calculations have been modernized to reflect the new LoS framework. • The structure of the new manual has been completely revised for faster, easier reference. Sections include: > Forecasting > Master Planning > Passenger Terminal
> Cargo Terminal > Airside Infrastructure
Future roll-outs: Surface Access Systems and Airport Support Elements.
New format The 10th Edition is published only on single-user CD-ROM with a world of benefits: • Easily download new content when published (subsequent roll-outs are free for early adopters) • Access the ADRM anytime, anywhere on your laptop • Search for key words • Use hyperlinks to quickly move between sections • Links to many other relevant resources
To place your order, please contact IATA Customer Services: +1 514 390 6726 or toll-free +1 800 716 6326 (not available from all countries) custserv@iata.org www.iata.org/adrm
ECONOMICS & STATISTICS
New regulation – The facilitation-based agenda By Dr. Richard Sharp, Technical Director, ICF International The classic model of airport regulation in which a regulator imposes prices on an airport is becoming increasingly outdated. Instead, a new agenda for regulation has emerged based on commercial negotiation between airports and airlines with the regulator facilitating that process and intervening only if absolutely required. The facilitation-based regulation agenda provides a far less burdensome regulatory process and has considerable advantages to airports, airlines and other stakeholders, such as enabling them to manage the process, as well as shape solutions to meet their needs, including capital expenditure, service, operations, traffic development and prices. Investors are likely to prefer this approach as it avoids the periodic risks associated with successive regulatory processes. The specific features of the facilitationbased regulation agenda vary among countries. A case study of Copenhagen’s airport system illustrates the facilitationbased agenda in practice. A changing airport regulation landscape Formal economic regulation of airports originally emerged in 1986 alongside the privatization of airports in the United Kingdom. In line with privatizations in other industries, UK airport price controls initially followed the now-classic utility model of regulation wherein prices at major airports were set for successive five-year periods by an independent regulator on the basis of a price formula linked to inflation. This classic utility model was known then as RPI-X, with RPI being an inflation measure and X being linked to “efficiency.”
18
FEBRUARY 2016
While questions and criticisms arose concerning the details of the way in which the method was applied, this approach was frequently seen as the ideal by other countries—even if they lacked the resources, information and expertise to apply it. Despite this perceived ideal, a wide range of other regulatory approaches have emerged across the world. These approaches have been designed to deal practically with the circumstances of specific countries and they rely much less on the intervention of an omniscient regulator. Most of the approaches have involved airports and airlines getting together in one way or another to set prices. They have required far fewer processes and less expertise to get things done and—equally important in many cases—they generally have been far less expensive. Over time, these individual developments have begun to evolve into a cohesive whole that we may now describe as the facilitation-based regulation agenda. The results of this agenda now appear to be more effective in most circumstances than the old orthodoxy. Facilitation-based regulation agenda The facilitation-based regulation agenda is concerned with finding workable, practical and sustainable solutions secured through negotiations between the parties involved as much as possible rather than a regulator imposing outcomes on the parties. It requires regulatory approaches that value the benefits provided by reaching commercial agreement and creating an environment in which negotiations can succeed. Important differences from the traditional approach to regulation are shown on the next page.
ECONOMICS & STATISTICS
Issue Are formal price controls necessary with deregulation?
Facilitation-based regulation agenda • May not be needed as competition and the countervailing power of airlines may put downward pressure on prices
Traditional regulation
• Perceived as needed to control airport
• Threat of controls can also be used as effective deterrence to market abuse, with airports effectively becoming self- regulating
Can prices and other • Generally yes regulatory concerns (such as service and capital expenditure) be dealt with through negotiations?
• No
Do price-setting • Of central importance • Not relevant approaches give room for for negotiation to work commercial give and take? • In some cases adopt • Favours hybrid and dual single till which till approaches which leaves no room provide continuing for negotiation— incentives for efficiency even though lack of in operating and incentives may mean capital costs, while that long-run prices are leaving headroom not minimized for agreement to be reached
Can high-risk, long-term investments that do not fit into conventional regulatory approaches be addressed?
• Requires innovative solutions that may not fit traditional models
• Outside the scope of consideration
ACI WORLD REPORT
19
ECONOMICS & STATISTICS
Not all facilitation-based regulation agenda approaches have adopted all aspects of the new agenda. Individual countries have selected points along a regulatory
intervention spectrum by applying a range of approaches. The facilitation-based regulation agenda enables regulatory resolution by the people who know most about the issues. All parties are ensured their key priorities are recognized in a cost-effective process that focuses on commercial rather than bureaucratic concerns. Case study: Copenhagen Copenhagen has a long tradition of operating under what we would now describe as a facilitation-based regulation agenda.
Some of the benefits of reaching agreement between the parties 20
FEBRUARY 2016
Under the revised approach established in 2009, charges are primarily set between the airport and airlines, though with the possibility of the regulator acting in a fallback role in the event of a sustained failure to agree.
ECONOMICS & STATISTICS
Key aspects of the Copenhagen system include the following: • The airport and airlines are required to agree on price controls over a period of time, with a default position of four years. • Reaching agreement follows a timetable specified by the regulator. This commences with the airport making a proposal supported by a prescribed information package covering historic and forecast traffic, costs, income and capital expenditure, together with price and efficiency comparisons. • In the event of failure to reach agreement, the regulator will set charges using a fall-back procedure that is based on a hybrid till approach with clearly defined assumptions. • No methodology is specified for setting agreed prices between the airport and airlines. Inevitably, the perceived likely outcome of a possible fall-back approach will have an important bearing on the expectations of the parties.
capital expenditure, operational issues, services, price structures and levels. As a consequence of those agreements, the airport has achieved a sustainable basis for its future investment and strong incentives to continue improving its efficiency, while at the same time protecting the interests of airlines and passengers. Prices at Copenhagen continue to be low compared to its Northern European peers. Conclusions The facilitation-based regulation agenda represents a more mature view of regulation and has powerful advantages over the old orthodoxy. Airports in countries around the world have shown that the facilitation-based regulation agenda can be thoroughly workable. It also allows settlements to be reached between the parties who have most to gain and lose— and who most of all will need to live with the outcome once it has been reached.
• To assist the parties at the outset of the consultation process, the regulator specifies the cost of capital, as well as the asset and cost allocations that would be applied in a fall-back. The asset and cost allocations are made following a review of the airport’s own estimation methodology. • Two major agreements between the airport and airlines have now been reached under this system. In addition, a separate agreement deals with the charges for the use of a lowcost pier. In each case, agreements were achieved between the airport and airlines after tough negotiations, without the need for intervention by the regulator, though the regulator was present at formal consultation sessions. The final agreements have covered
Dr. Richard Sharp, Technical Director, ICF will chair a session on airport economic regulation on 8 March at the ACI 8th Annual Airport Economics & Finance Conference and Exhibition in London. ACI WORLD REPORT
21
AVAILABLE FOR PURCHASE NOW
ACI ANNUAL WORLD AIRPORT TRAFFIC REPORT THE COMPLETE REPORT IS NOW AVAILABLE FOR PURCHASE.
A COMPREHENSIVE ANALYSIS OF TRENDS AND DATA IN AIRPORT TRAFFIC
The 2014 ACI World Airport Traffic Report provides comprehensive analysis of trends, rankings and traffic statistics for over 2,200 airports in more than 160 countries, by three thematic areas: passengers, cargo (freight and mail) and aircraft movements. International and domestic traffic breakdowns are presented as well.
CALL +1-514-373-1243 OR VISIT WWW.ACI.AERO/PUBLICATIONS TO PLACE YOUR ORDER TODAY.
2014
ECONOMICS & STATISTICS
Accumulated passenger traffic grows by over 6% for eleven months; 1.3% decline in air freight volumes for November 2015 ACI World last month released passenger traffic and cargo statistics for the month of November 2015. On a year-to-date basis up to November, global passenger traffic has risen by 6.2% as compared to the previous year at the world’s major airports. For the sole month of November, passenger traffic increased by 6.3% year over year. International and domestic traffic posted growth rates of 6.1% and 6.5% respectively for the same month. In an environment of lower fares and dropping oil prices, global air travel continues to record robust yearover-year growth above the three-year growth trend. The Middle East continues to lead growth in international passenger traffic (+11.3%), followed by Asia-Pacific and Latin AmericaCaribbean, both growing by 8.2%. In
24
FEBRUARY 2016
contrast, airports in Africa saw international passenger traffic contract by 9.2%, testifying to the volatility of the region. The two key tourist airports in Egypt, Hurghada (HRG) and Sharm El Sheikh (SSH), reported international traffic losses of 33% and 58% respectively as compared to the previous year. This was aggravated by a decline of 8.4% at Marrakech (RAK), a major Moroccan airport. With regard to the two most mature air transport markets, North America continues to outperform European growth in both international and domestic passenger traffic, posting gains of 7.2% and 9.2% versus 4.8% and 3% in Europe. Los Angeles (LAX), Atlanta (ATL), San Francisco (SFO) and Houston (IAH) reported strong doubledigit growth in international passenger traffic of 11.4%, 15.9%, 14.1% and 14.2%
ECONOMICS & STATISTICS
respectively. Strong economic fundamentals coupled with a boost in holiday travel are the reasons for the robust growth rates. In November 2015, Latin AmericaCaribbean recorded moderate growth of 3.3% in passenger traffic. Growth rates are mixed across the region, where passenger traffic declined in Brazil by 4.9%. This is counterbalanced with strong traffic growth in Mexico (+13.2%) and Colombia (+10.8%). In contrast to passenger traffic, global air freight markets show volumes in decline by 1.3% in November 2015, thereby removing the optimism from the first half of the year. In the last four months, air freight plunged into the negative territory twice—in August (-0.4%) and in November (-1.3%). This reflects the slowdown of the Chinese economy and uncertainty in the commodity exporting countries. Out of the ten largest freight markets, seven reported freight declines in November. Weak freight growth in China and India (+2.1% and +3.2% respectively) was not enough to offset freight declines in the major markets, including the US (-1.9%), Japan (-3.7%), Hong Kong (-3.1%), Germany (-2.0%) and Korea (-2.7%). Weak freight traffic growth is most pronounced in Latin America-Caribbean, with Brazil posting an alarming 17.6% freight volume decline in November and a 9% decline on a year-to-date basis. In Europe, the results for the four largest cargo hubs are mixed. While Frankfurt
(FRA) and London-Heathrow (LHR) reported freight declines of 4.3% and 3.1% respectively, Paris-Charles de Gaulle (CDG) and Amsterdam (AMS) posted modest 3.1% and 1.3% growth respectively. A similar picture is observed in Asia-Pacific, where seven out of the ten largest freight hubs reported freight volume declines with the exception of Beijing (PEK), Singapore (SIN) and Guangzhou (CAN), which stayed in the positive territory with modest 2.8%, 2.6% and 4.7% growth rates respectively for the month of November. In North America, the freight traffic slowdown is most pronounced at Anchorage (ANC), Chicago-O’Hare (ORD) and New York (JFK), with the airports posting declines of 5.1%, 8.3% and 10.4% respectively. The two major freight hubs, Memphis (MEM) and Louisville (SDF), reported slight declines as well—drops of 0.9% and 0.2% respectively. In the Middle East, the 0.5% decline in total freight is attributed to the drop in volumes at some of the major airports, which include Dubai World Central (DWC, -2.6%), Abu Dhabi (AUH, -7.2%), Bahrain (BAH, -12.8%) and Sharjah (SHJ, -10%). On the other hand, Dubai (DXB) and Tel-Aviv (TLV) remained in the positive territory with respective growth rates of 3.8% and 1.8% for the month of November. For more information on ACI World’s Economics and Statistics, please visit: www.aci.aero/economics-and-statistics
ACI WORLD REPORT
25
ECONOMICS & STATISTICS
26
FEBRUARY 2016
ECONOMICS & STATISTICS
ACI WORLD REPORT
27
AIRPORT SERVICE QUALITY
Celebrating the 10th anniversary of ACI’s ASQ programme with Detroit Metropolitan Airport By Sevda Fevzi, Manager, ASQ Strategic Marketing, ACI World This year, ACI’s Airport Service Quality (ASQ) programme celebrates its 10th anniversary. As we blow out our birthday candles, we will be featuring interviews from a host of airports that have been part of the ACI ASQ global network within the past decade. Through firsthand interviews published in the ACI World Report, we will be highlighting what ASQ means to each airport, as well as how the programme has contributed to customer service excellence and increased satisfaction amongst its travellers.
The first in our series of interviews features Detroit Metropolitan Airport (DTW), part of the Wayne County Airport Authority (WCAA) located in Michigan, United States. We interviewed Peter Gargiulo, Director of Strategy Management, who is responsible for developing and maintaining WCAA’s strategic focus on increasing customer satisfaction and operational efficiency. He also works closely with WCAA’s senior management, facilitating the development, implementation and evaluation of new initiatives to meet stakeholders’ dynamic demands at one of the world’s busiest passenger airports. How and why did your airport join ASQ? DTW joined the ASQ programme at its inception in 2006. We recognized that given the changing nature of the passenger experience, we needed a practical tool to accurately measure passenger perceptions. In addition, we were very interested in benchmarking our performance with other comparable US and international airports.
Peter Gargiulo, Director, Strategy Management, Wayne County Airport Authority 28
FEBRUARY 2016
The North Terminal at Detroit Metropolitan Airport opened in September 2008 to replace the aging Smith and Berry Terminals.
AIRPORT SERVICE QUALITY
How has your airport directly benefited from ASQ? ASQ survey results have provided a much better understanding of what is important to our passengers and what drives their satisfaction. We really do want to provide a world-class passenger experience and the ASQ survey results help us in prioritizing our efforts and funding. Has your airport implemented any changes and/or improvements because of ASQ? We have implemented a number of initiatives over the past decade using the ASQ survey results. With strong support from our CEO, Tom Naughton, we first emphasized the importance of the passenger experience by sharing our ASQ performance with our staff and executive management, and by presenting the results to our Board in a public meeting.
In addition, we engaged our key external stakeholders responsible for terminal maintenance (e.g., Delta Air Lines at the McNamara Terminal and DANTeC, an airline consortium that operates our North Terminal). Specific improvements that we have implemented include using gate-level results to adjust our janitorial schedules and cleaning materials in order to improve washroom cleanliness. We have also implemented free Wi-Fi throughout the terminals, converted to easy-to-read digital informational directories and improved our international arrival process. Furthermore, we have used the ASQ passenger demographics for our recent retail and food & beverage request for proposals to better meet our varied international traffic. Finally, a significant portion of our executives’ bonuses have been based on the ASQ overall satisfaction results.
Inside the Edward H. McNamara Terminal, Detroit Metropolitan Wayne County Airport ACI WORLD REPORT
29
AIRPORT SERVICE QUALITY
can usually turn to an airport in the ASQ family that has handled a similar issue for guidance. What are your wish list destinations for future ASQ Forums?
Detroit Metropolitan Airport’s award-winning concessions program features a variety of shopping and dining options in both terminals, including local, regional, national and international brands.
Any place in Canada would be a great destination for future ASQ Forums. As the largest US city to share a border with Canada, we are always impressed with the friendliness of Canadians. Their airports really do provide great customer service!
What is the best thing about being part of the ASQ global airport network? The best aspect of being part of the ASQ airport network is having the ability to easily access colleagues who encounter a broad range of passenger experience situations. When we are faced with a challenging passenger circumstance, we
If you would like to learn more about the ASQ programme, contact ACI World via email at aciasq@aci.aero, or call +1-514-373-1200.
Detroit Metropolitan Airport
Airport code: DTW Year opened: 1929 Number of passengers in 2014: 32,500,000 Number of employees: 600+ Did you know?
DTW has more active runways than all but two airports worldwide. 30
FEBRUARY 2016
THE DEFINITIVE CUSTOMER RELATIONSHIP MANAGEMENT TOOL! INTRODUCING THE 2014 ACI AIRPORT MEMBER AND WORLD BUSINESS PARTNER DIRECTORY
Contact details for 1853 Airports, 595 Operators, and 520 WBPs For more information, or to purchase your copy today, please contact us at publications@aci.aero or call +1 514 373 1243 www.aci.aero
AIRPORT SERVICE QUALITY
New features from Airport Service Quality in 2016 By Dimitri Coll, Head, ASQ, ACI World Over the last 10 years, global airport customer service provision has undergone a tremendous metamorphosis, with airports paying more and more attention to passenger satisfaction. The ASQ programme has been a driving force behind these positive changes. In 2016, the ASQ team pledges to continue to guide its participating airports to offer an unparalleled passenger experience. Across the globe, passengers are demanding higher levels of service and their expectations are evolving. Of course, some of these expectations amount to basic requirements such as cleanliness, courtesy or safety, but others—such as ambiance or evoking emotion—are also important to air travelers. In order to provide ACI member airports a necessary edge over their competition, in 2016, we will be publishing white papers and best practice reports based on the analysis of ASQ data. Below is a snapshot of what is coming up in our 2016 white papers. Both are expected to be published in the second quarter. From satisfaction to resource allocation: Innovative answers from the ASQ Survey The objective of this particular white paper is to determine which service dimensions influence overall satisfaction, as well as looking at the strength of the relationship between overall satisfaction and its various components. This white paper will also look at where airports should allocate their resources (financial and human) to improve satisfaction, and ultimately revenues.
washrooms.” The report will examine airports’ average spend on cleaning services; what services are included in cleaning contracts/agreements; and what return airports can expect for these services. The second ASQ best practice report will be titled “Low-cost and charter passengers: A different airport experience?” The report will analyze what factors are important for low-cost carrier (LCC) passengers; their particular expectations from their airport experience; and their level of satisfaction with current airport amenities. The above best practice reports are due to be released in the second and third quarters of 2016 respectively. On the horizon ASQ is proud to announce that the location for the ASQ Awards Gala Dinner and Awards Ceremony has been confirmed. The ceremony will be taking place during the Gala Dinner of the 11th ACI Asia-Pacific Regional Assembly, Conference and Exhibition on Tuesday, 19 April 2016 in Gold Coast, Australia. More details will follow soon. In the meantime, please visit the event website at www.aci-apaa2016.com for more details regarding the conference. More information regarding the announcement date of the 2015 ASQ Award winners will be sent in February.
Can passenger satisfaction increase an airport’s non-aeronautical revenues? A comprehensive approach The objective of this white paper is to examine whether there is a clear correlation between overall passenger satisfaction and nonaeronautical revenue generation at the airport. The paper specifically addresses whether passenger satisfaction can lead to increased spend on the concourse. Upcoming ASQ best practice reports The first ASQ best practice report to be published will be titled “Airport cleanliness with a focus on 32
FEBRUARY 2016
For more information regarding ACI’s ASQ programme, connect to us at aciasq@aci.aero or by calling +1 514 373 1200. Alternately, please visit us on social media.
Queensland Airports Limited warmly welcomes you to the
11th ACI Asia-Pacific Regional Assembly, Conference & Exhibition
SAV E T H E DAT E April 18-20, 2016
Gold Coast Convention & Exhibition Centre, Australia
Organizer
For further inquires www.aci-asiapac.aero | events@aci-asiapac.aero
ASIA-PACIFIC
Host
SAFETY
ACI’s Airport Excellence in Safety programme celebrates five years of helping airports enhance operational safety
Airports Council International (ACI) last month celebrated five years of the Airport Excellence (APEX) in Safety programme with the first review of 2016. The APEX in Safety team, along with a group of volunteer Safety Assessors from Safety Partner airports, arrived in Tunis, Tunisia on 18 January to begin a review of TunisCarthage International Airport which ran to 22 January. APEX in Safety is ACI’s response to the industry’s call to action to improve aviation safety worldwide. It is designed to help airports identify and mitigate safety vulnerabilities through peer review missions, education, mentoring and best practice guidance. It is an approach that is relevant for all airports, large or small, in developed, emerging or developing markets. Since 2011, APEX in Safety has evolved into an industry-recognized programme that supports airports in their efforts of continuous operational safety improvement. In 2015, reviews were successfully conducted across all regions, underscoring ACI’s credo of leaving no airport behind. “This is a great milestone for ACI, but more importantly for our members, who have shown a clear commitment to enhancing safety at their airports,” said Danny Boutin, Senior Manager, APEX Programmes at ACI World. “APEX in Safety has proven to be a great success, both for our Host Airports and Safety Partners. I’m pleased to note that the programme also helps airports along the road to aerodrome certification.” In the coming months, the programme will see increased collaboration with ACI’s Safety and Technical Standing Committee (STSC) in the 34
FEBRUARY 2016
form of sharing of information about observed best practices, gap analysis and regional trends. Corporación Quiport will also support ACI in regard to technical cooperation for safety reviews in the Latin America-Caribbean region. Additionally, Dublin International Aviation Training Academy, which has twice led APEX missions, recently signed a memorandum of understanding to continue its work as a Safety Partner. Finally, the Agency for Aerial Navigation Safety in Africa and the Federal Airport Authority of Nigeria have both agreed to participate in the programme. This is in addition to the collaboration with the International Civil Aviation Organization, which has championed the programme from the very beginning, and the U.S. Federal Aviation Administration, which has also been a strong supporter. “I congratulate everyone involved—our Safety Partners and their volunteer Safety Assessors, and the Host Airports, who have demonstrated that ensuring the safety of the traveling public and airport employees the world over is our number one priority,” said Angela Gittens, Director General, ACI World. “I would also note that even as we continue to ramp up activity in APEX in Safety, it has become clear that the peer review formula we have established is beneficial to all players involved. In that regard, we intend to extend the APEX programme to the realm of Security, with two pilot reviews planned for this year. “APEX is one of the many ways that ACI is delivering on its promise of working with the best interests of its members and the traveling public in mind,” Gittens concluded. “It is heartening to know that the worldwide community of airports and a wide range of stakeholders are moving forward with us every step of the way.” For more information about APEX in Safety, please visit www.aci.aero/apex.
Global Safety Network (GSN) Diploma Programme Do you have the right competencies to be an airport safety professional?
Advance your career with the GSN Diploma Programme! •
GSN 1 - Safety Management Systems
•
GSN 4 - Working with Annex 14
•
GSN 2 - Airside Safety and Operations
•
GSN 5 - Advanced Safety Management Systems
•
GSN 3 - Emergency Planning and Crisis Management
•
GSN 6 - Aerodrome Auditing and Compliance
To find out more information, please contact us at: training@aci.aero
+1 514-373-1200
http://www.aci.aero/Global-Training
The leading airport management and operations education provider
SECURITY
Smart Security at the passenger screening checkpoint—revolution or evolution? By Gaël Poget, Manager, Smart Security, ACI World (Geneva Airport) Smart Security envisions a future where passengers proceed through security checkpoints with minimal inconvenience, where security resources are allocated based on risk and where airport facilities are optimized, thus contributing towards an improved journey from curb to airside. The Smart Security programme was created in 2013 as a partnership between ACI and IATA, bringing together many ideas and plans for the next generation of passenger screening. IATA’s Checkpoint of the Future programme had envisioned a seamless walk-through experience for passengers, while ACI’s Better Security programme similarly advocated a differentiated approach to security. In this article, we look at the overall programme, the progress that has been made and some of the hurdles that need to be overcome. In future issues of the ACI World Report, we will spotlight some of the components that have been implemented and the benefits they have brought. In order to realize the Smart Security vision, many elements need to fall into place, including advances in technology, changes in regulation, investment in infrastructure and acceptance of change from both passengers and staff. At the same time, aviation security regulation itself is changing, in particular with new requirements for greater emphasis on explosive detection. The challenge for Smart Security then, is to find new approaches that improve efficiency and effectiveness, but that also take into account the changing environment. Given the criticality of aviation security, an evolutionary approach is needed to ensure that security is never compromised and that each change is thoroughly tested, both on its own and in conjunction with all other measures. As a result, the approach that Smart Security has taken is to identify short-, medium- and long-terms goals in a blueprint, and 36
FEBRUARY 2016
then to test different solutions that achieve those goals. Over the past two years, several airports including Amsterdam Schiphol, Dublin, Hamad International, Melbourne, London Heathrow and Gatwick have launched pilots and operational trials to validate new concepts. Some of these trials may not be obvious to the passenger, but they each contribute to operational efficiency, as improved passenger experience or enhanced security. One set of trials tested different combinations of equipment, using body scanners and walk-through metal detector archways in various configurations to improve throughput and enhance security effectiveness. For example, an airport using a security scanner as a secondary device has achieved an overall processing rate of over 800 passengers per hour. In a similar trial, an airport tested using a security scanner as the primary device, removing the walkthrough metal detector, and achieved a rate of 300 passengers per hour
SECURITY
may also benefit from a Smart Security Opportunity Assessment by the Smart Security Team, providing tailored recommendations on how to make the best use of tools promoted by the programme.
Amsterdam Schiphol Airport’s innovative redesign of its checkpoint
Parallel divesting
per lane while increasing security effectiveness. Changes that were more obvious to the passenger included an innovative redesign of checkpoint areas (e.g., Amsterdam Schiphol Airport) and reconfiguration in the way that passengers unpack and repack, as well as in the automation of tray delivery. One airport has successfully demonstrated an improvement in its customer satisfaction score of more than 20%. A further example includes the introduction of Centralized Image Processing (CIP). This innovation brings screeners away from the checkpoint and delivers images to a central location. One airport has increased its passenger throughput from 180 passengers per hour on a conventional lane to 450 passengers per hour on a CIP lane. Based on the lessons and experiences gained at these and other participating airports around the world, ACI and IATA have developed guidance material detailing Smart Security components so that other airports can benefit. Interested airports
Many airports are now adopting the components tested; it is now quite common to be asked to unpack your bag next to your fellow passengers, rather than waiting in line. A simple change such as parallel divestment is making significant differences to wait times, and consequently customer satisfaction.
The changes implemented so far are just the beginning. Work is globally underway to investigate the possibilities for screening liquids and for leaving electronic items in bags. There are major advances in technology, with the promise of automated explosive detection and sophisticated tools to help screeners identify prohibited items. Finally, the use of biometrics for better identity management offers a whole host of opportunities for differentiated screening, customer service and faster throughput. As trials continue, the blueprint and associated guidance material will continue to evolve. We may not be ready for non-stop walkthrough screening today, but we are making big strides towards a very different screening experience.
For more information on Smart Security, please visit www.aci.aero/smart-security. ACI WORLD REPORT
37
ENVIRONMENT
Airports@Work: Protecting the Environment By Katherine Preston, Senior Director, Environmental Affairs, ACI-NA Over the last few months, the global community has been engaged in a serious conversation about the environment, particularly during the United Nations Conference on Climate Change in Paris, 30 November–11 December 2015. In addition to safety and security priorities, airports strive to be good neighbors in the communities that they serve. In this role, airport operators are committed to reducing their carbon footprint and implementing sustainable business practices. During our annual conference in Long Beach last October, ACI-NA was proud to recognize the diligent efforts of 10 North American airports seeking to reduce their carbon footprints through the Airport Carbon Accreditation programme. As part of Airport Carbon Accreditation, airports commit to reducing their emissions by making investments in heating and lighting efficiency technology, electric, hybrid or gas-powered vehicles, public transport incentive programmes, reducing their corporate travel and increasing stakeholder engagement. As an ambitious industry, we want to do our part to lower our carbon footprint and become better partners in the global aviation system. Seattle-Tacoma International Airport was the first North American airport to attain certification more than a year ago when ACI-NA first joined the programme. Since then, Pierre Elliot Trudeau International, Portland International, Portland Hillsboro, Portland Troutdale, Victoria, Denver, Honolulu and Toronto Pearson airports have joined this innovative programme. In addition, Dallas-Fort Worth International Airport was the first North American airport to achieve Level 3 certification, meaning that the airport is working not only to reduce its own carbon footprint, but also those of its airlines, tenants and service
38
FEBRUARY 2016
providers. We applaud these airports on their achievements. With 10 total airports currently participating in the programme and more joining in the year ahead, North America’s airport industry continues to demand more of itself. That is why the ACI-NA Environmental Committee has been working to expand its scope of work through the development of new industry goals and best practices. This committee is working to provide the tools and resources airports need to reduce their greenhouse gas emissions, minimize noise, enhance land use, manage de-icing programmes, improve local air quality, conserve energy, reduce solid waste and use water more efficiently. Environmental management will be a featured discussion topic at our upcoming Airports@Work Conference in Austin, TX, 19–21 April 2016. The Airports@Work Conference will bring together the most complex facets of airport operations including safety, security, the environment, information technology and technical affairs, for a collaborative discussion about present challenges and future opportunities. Registration for this event is now open on the ACI-NA website.
Visit our interactive results website
www.airportCO2.org
@AirportCO2
TRAINING
ACI’s Global Training excited to provide more to members in 2016 By Kevin Caron, Head, Global Training and DNA Programmes
As we know, continuing education is essential to the safe, secure and sustainable leadership and development of airports. The amount of knowledge required in our various roles cannot be obtained simply through on-the-job experience. The knowledge and skills we require in the dynamic airport business continue to change rapidly in a world where customercentric airport management varies from government-run to fully privatized models. With this in mind, it is clear that going forward there will be an increasing need to demonstrate ongoing education and competency in both airport leadership and operations. For ACI’s Global Training (GT) department, keeping abreast of current and upcoming change has given us the ability to lead by serving our members and World Business Partners with high-quality educational programmes.
What can ACI Members look forward to in 2016? To put this into practical terms and to ensure we provide our members with the best training services to make 2016 a successful year, I would like to provide you with an update of what GT has in store for this year: 40
FEBRUARY 2016
• The addition of two new training centers to serve you better: Sangster International Airport – Montego Bay, Jamaica San Francisco International Airport – California, USA • Hosting of the 2016 Airport Executive Leadership Programme at Miami International Airport, 5–10 June 2016 • Multiple iterations of the ever popular ACIICAO Airport Management Professional Accreditation Programme • Introduction of the ACI Accredited Training Institutes programme (more information to follow in the next World Report) • New classroom and online course development in the areas of customer service, economics, safety and security • Enhanced offering of in-house customized courses • Translation of the Online Learning Centre Certificate in Airside Safety into French
If you have any ideas, suggestions or feedback on our newsletter or our courses, please feel free to contact me at training@aci.aero.
The leading airport management and operations training provider
Get Connected. Join the network of ACI graduates from over 1,800 member airports in 173 countries.
Member airports thatrepresent are ACI training centresCentres or venues. The above airport codes ACI Training or venues.
Better education. Better professionals. Better airports. Contact us today!
Please visit us at
training@aci.aero
www.aci.aero/global-training
ACCREDITED TRAINING INSTITUTE
TRAINING
Q&A with Nse Ikiddeh, General Manager, Planning and Technical Services, Federal Airports Authority of Nigeria By Issa Castro, Manager, Global Training, ACI World ACI recently delivered in-house trainings to the Federal Airports Authority of Nigeria (FAAN) staff from Murtala Muhammed International Airport in Lagos (LOS) and Nnamdi Azikiwe International Airport in Abuja (ABV) following the successful participation of both airports in ACI Airport Excellence (APEX) in Safety reviews held earlier this year.
interior modification of 737/757/767/777 series planes. The move from aircraft manufacturing to an airport company was encouraged by special assignments on aircraft compatibility with the Boeing Airport Technology group assisting with the planning, engineering and evaluation of airport facilities and their functions.
Upon completion of both trainings, we caught up with Nse Ikiddeh, General Manager, Planning and Technical Services at FAAN, who has been actively liaising with ACI where training is concerned. We asked her to share her thoughts on the collaboration between ACI and FAAN:
Currently I manage the Aviation Planning and Technical Services Department responsible for ensuring the controlled development of the airport network through the development and maintenance of an integrated masterplan. My department is also responsible for research and statistics, monitoring and evaluation and multilateral relations.
Those reading this article may want to learn more about you. Can you share a little bit about your background and your role with FAAN?
You were instrumental in having APEX in Safety reviews performed in LOS and ABV. What was that experience like for you and your colleagues?
I started my career as an FPGA Design Engineer with Raytheon in Dallas, TX, and later as a System Engineer with Boeing in Seattle, WA focusing on analysis and integration, electrical systems and
It was a coordinated effort with the Head of Safety, Engr. Anukwa, and Chief of Staff, Kabir Mohammed. Prior to the APEX review, the airports were in a state of deficiency—there were many hazards that were already identified and some others overlooked until the reviews. The APEX review uncovered many open items which were identified and classified, and corrective action plans were drawn for their closure. With the reviews, the problems associated with aerodrome certification are being resolved and the organization now has a direction. The APEX review is the first of its kind since the inception of our airports and my colleagues were highly satisfied with the review as it added to their knowledge base. FAAN recently signed a Memorandum of Understanding (MoU) with ACI for manpower development. What are you most looking forward to with this partnership?
Nse Ikiddeh, General Manager, Planning and Technical Services, Federal Airports Authority of Nigeria 42
FEBRUARY 2016
The signing of the MoU was a great achievement and MD/CE Engr. Saleh Dunoma and the Management of FAAN should be commended. We are in the era of human capacity development and the world is evolving daily with new innovations, especially in the aviation industry. We are working towards certifying most of our airports within the shortest possible time and human capacity development is an integral part of the certification preparation process. With this partnership,
TRAINING
A recent APEX in Safety review conducted for FAAN
FAAN stands to benefit enormously, especially with regard to training in specialized areas. The MoU will make possible training of FAAN staff locally by qualified instructors at minimal costs. And just this month, ACI followed up with complimentary safety courses for key operations staff from LOS and ABV, specifically two courses under the ACI GSN Programme: GSN 1 – Safety Management Systems (SMS) and GSN 2 – Airside Safety and Operations. Could you describe the learning experience for you and your colleagues? What were the main takeaways? The recently concluded complimentary safety courses were a welcomed development appreciated by the staff and management of FAAN. The attendees are now better qualified to speak on SMS, which is key to certification. The participants were thoroughly involved in the classes and gained a lot. The inspections also aided to provide practical insight on what was taught in the classroom. The main focus was on compliance and I am positive that the participants have been exposed
to the importance of compliance of standards and recommended practices. What do you think is in store for your airports in the next couple of years? I believe that most of our airports will be certified in the near future because the benefits of certification cannot be overemphasized. Following the MoU signed with ACI for manpower development, I believe that most of our staff will receive proper training and development which will result in greater efficiency in carrying out their duties. I also foresee proper planning in our airports, where we would experience seamless operations and provide excellent services to our customers. Finally, certification would lead to better patronage by airlines around the world, hence leading to an increase in revenue generation.
For more infoprmation on ACI Global Training, please visit www.aci.aero/training
Did you know?
Group photo taken during the GSN 1 course in Lagos, Nigeria on 7–11 November 2015
Nse holds an M.Sc in System Engineering and Architecture from the University of Southern California and a B.Sc in Electrical Engineering from Clarkson University, New York. She is a founding member of the Boeing Employees Africa Exploration Council and Country Manager for the Little Drops Orphanage Fund, a non-profit organization that supports orphanages across Africa. Her number one passion is photojournalism as it allows her to capture a story in one shot. She also enjoys traveling and volunteering time to various charities. ACI WORLD REPORT
43
TRAINING
ACI Global Training courses GSN 1 – Safety Management Systems
The objectives of this course are to provide a comprehensive overview of Safety Management Systems (SMS) and offer an understanding on how to implement it correctly in your airport environment. This course will also offer the essential guidance on establishing, implementing and developing an SMS. More information • Register now
Dates
Location
Member/WBP Price
Non-Member Price
22–26 February 2016
Istanbul
US$1,500
US$2,170
GSN 5 – Advanced Safety Management Systems
This course takes an in-depth look at describing the requirements and composition of an SMS. It also explains how to implement and improve safety management through safety monitoring, training and documentation. Participants are introduced to the use of aeronautical studies in the aviation system and the management of safety through hazard identification and risk assessment. Group exercises and case studies allow participants to apply what they learn and gain essential insights. More information • Register now Dates
Location
Member/WBP Price
Non-Member Price
22–26 February 2016
Kuala Lumpur
US$1,500
US$2,170
Apron Management
All airports must manage the risks associated with an aircraft turnaround and ensure that safety is never compromised. Statistically, however, the apron can be the most dangerous place at an airport where unusual types of specialized equipment and people with different priorities gather to perform their work, often under significant time and space constraints. This course emphasizes how a wellmanaged apron not only reduces accidents but also improves efficiency and the quality of customer service. More information • Register now Dates
Location
Member/WBP Price
Non-Member Price
7–11 March 2016
Port of Spain
US$2,000
US$2,170
Airline Management for Airport Professionals
This course provides airport managers with a broad overview of the airline industry. It focuses on raising participant awareness of the underlying marketing, financial, operational and competitive factors that influence airline viability. Participants will investigate how the sensitivity of airline profitability impacts airline management decisions and analyze the principles of airline economics, costs and pricing. The course develops both passenger and cargo models, and assesses the individual characteristics of low-cost carriers and business-only airlines. More information • Register now
44
Dates
Location
Member/WBP Price
Non-Member Price
13–17 March 2016
Abu Dhabi
US$1,680
US$2,500
FEBRUARY 2016
AMPAP
Your gateway to becoming an IAP AMPAP HEADQUARTERS | 440 RENE LEVESQUE BLVD. WEST | SUITE 1202| MONTREAL | QUEBEC | CANADA H2Z 1V7
Look out for a gateway course delivery in your region
ATS Abu Dhabi, UAE
March 20 to 24
Hosted by GCAS - ADAC
ATS Port of Spain, Trinidad & Tobago
May 2 to 6
Hosted by Airports Authority of Trinidad & Tobago
ATS Montreal, Canada
June 6 to 10
Hosted at ICAO Headquarters
www.iap.aero AMPAP Administrator
Premier Sponsor
Media Partner
TRAINING
ACI Global Training calendar February–April ONLINE 8 February–18 March
Online – Airport Environmental Management*
Montreal
ASIA-PACIFIC 13–17 March
Airline Management for Airport Professionals*
Abu Dhabi
20–24 March
Airport Human Resource Management*
Abu Dhabi
4–8 April
GSN 6 - Aerodrome Auditing and Compliance
Kuala Lumpur
EUROPE 15–19 February
EASA Implementing Rules for Aerodromes
Athens
22–26 February
GSN 1 – Safety Management Systems
Istanbul
14–18 March
GSN 2 – Airside Safety and Operations
Istanbul
21–23 March
Wildlife Hazard Management
Dublin
LATIN AMERICA 7–11 March
Apron Management
Port of Spain
11–15 April
Airport Safety Management System Implementation
Port of Spain
NORTH AMERICA 14–18 March
Developing a Customer Service Culture at Airports*
San Francisco
4–8 April
ACI/ICAO Aerodrome Certification*
Montreal
*This course can be taken as an elective for the Airport Management Professional Accreditation Programme (AMPAP)
Website: www.aci.aero/training Email: training@aci.aero Phone: +1 514 373 1200 46
FEBRUARY 2016
Airport Operations Diploma Programme
The Programme is exclusively available ONLINE
TRAINING THE NEXT GENERATION OF AIRPORT PROFESSIONALS Did You Know? The Airport Operations Diploma Programme provides airport professionals with a broad understanding of airside operations, terminal and landside operations and business operations in order to empower them with the knowledge to successfully address the operational and business needs of 21st century airports.
Programme Structure The Programme consists of three self-paced online courses: Airside Operations • Terminal and Landside Operations • Airport Business Operations Candidates must successfully complete all three online courses within a three-year time frame.
To register for the Airport Operations Diploma Programme visit www.olc.aero or contact enrolments@olc.aero For more information on ACI Global Training visit www.aci.aero/training or contact training@aci.aero
EVENTS & CONFERENCES
ACI 8th Annual Airport Economics & Finance Conference and Exhibition By Anita Berthier, Assistant Manager, Events, ACI World Airports Council International (ACI) will welcome aviation and financial experts to the 8th Annual ACI Airport Economics & Finance Conference and Exhibition (AE&F) on 7–9 March in London. AE&F is a comprehensive event exploring best practice in airport investment, financial management and economic sustainability. Delegates will discover the latest trends, key issues and challenges facing the airport industry with a programme that will showcase an impressive lineup of industry experts, including speakers from the World Bank, HSBC, JCDecaux, FAA, European Investment Bank and many airports and airport authorities. Delegates will have the opportunity to network with industry experts and peers, world-class speakers, sponsors and exhibitors. Day one of the event will include sessions on airport competition, connectivity and creative destruction; airport economic regulation; and airport infrastructure, finance and capital expenditure. The event will continue on day two with sessions on route development, emerging markets and aeronautical revenue; and the digital passenger. View the conference programme
Register for the AE&F conference
(from left) Olivier Jankovec, Director General, ACI EUROPE; Narjess Abdennebi, Chief Economist, ICAO; Declan Collier, Chief Executive Officer, London City Airport; Angela Gittens, Director General, ACI World; Tony Tyler, Director General & Chief Executive Officer, IATA; Patti Chau, Regional Director, ACI Asia-Pacific; and Jeff Poole, Director General, CANSO at last year’s ACI Airport Economics & Finance conference. 48
FEBRUARY 2016
ACI_EconRegs_ACIMonthlyReport_8-21.pdf
1
8/21/13
8:51 AM
The ACI Guide to Airport Economic Regulation
C
M
Y
CM
MY
CY
MY
K
AVA I L A B L E F O R P U R C H A S E N O W A guide to help airports understand models, criteria and best practices in the implementation of economic regulation as they relate to an airport’s vision and objectives.
Call +1 514 373 1200 to place your order now For more information or to purchase your copy, visit www.aci.aero/publications/new-releases
EVENTS & CONFERENCES
ACI events calendar February–May 22–25 FEBRUARY 2016
10–12 APRIL 2016
ACI-NA/AAAE Airport Customer Experience Symposium
ACI Africa Regional Conference and Exhibition
www.aci-na.org/event/6673
www.aci-africa.aero/cairo-2016
7–9 MARCH 2016
10–12 APRIL 2016
- Ft. Lauderdale, FL, USA -
- Cairo, Egypt -
ACI Annual Airport Economics & Finance Conference & Exhibition
ACI-NA/AAAE Airport Board & Commissioners Conference
www.aci-economics.com
www.aci-na.org/event/6213
14–15 MARCH 2016
11–13 APRIL 2016
- London, United Kingdom -
ACI-NA Media Relations Seminar
- Indianapolis, IN, USA -
- Washington, DC, USA -
ACI Europe Retail & Commercial Conference & Exhibition
15 MARCH 2016
www.aci-europe-events.com/airportcommercial-retail
www.aci-na.org/event/6634
ACI-NA Commissioners Congressional Reception - Washington, DC, USA -
www.aci-na.org/event/6624
15–16 MARCH 2016
ACI-NA/AAAE Washington Legislative Conference - Washington, DC, USA -
www.aci-na.org/event/6390
4–6 APRIL 2016
ACI-NA Business of Airports Conference - Orlando, FL, USA -
www.aci-na.org/event/6211
- Helsinki, Finland -
18–20 APRIL 2016
ACI Asia-Pacific Regional Assembly, Conference and Exhibition - Gold Coast, Australia www.aci-apaa2016.com
19–21 APRIL 2016
Airports@Work Conference - Austin, TX, USA -
www.aci-na.org/airports-at-work
4–7 MAY 2016
ACI-NA Legal Affairs Spring Conference - Portland, OR, USA -
www.aci-na.org/event/6214
For a full listing of 2016 ACI events please visit www.aci.aero/events. 50
FEBRUARY 2016
> Airport World 6, 2015 Now available online
ÂŽ
The magazine of the Airports Council International
In this issue In the spotlight: Airport World’s 20th anniversary Airport report: Minneapolis-St Paul Airport design: Creating green spaces Plus: Security, people matters & WBPs
View the full magazine online Follow us on:
Published by:
www.airport-world.com
YOUNG AVIATION PROFESSIONALS
An amazing experience in flight simulation for the Young Aviation Professionals By Osama Al-Sayaghi, Young Aviation Professional, ACI World In order for aviation industry customers to meet their goals of safety, efficiency and readiness, integrated training solutions based on world-leading simulation technologies are critical. This is where a company like Canadian Aviation Electronics Ltd. (CAE) comes into the picture, and where a team of Young Aviation Professionals (YAPs) were fortunate enough to spend their day on 3 December 2016. On arrival, the group of current and previous YAP officers—Laetia Herinckx, Olga de Frutos and myself, accompanied
by Kevin Caron and Deena Zilman from ACI World—were greeted by Hélène V. Gagnon, Vice President, Public Affairs and Global Communications, CAE. She explained that the company was a global leader in providing comprehensive training solutions based on world-leading simulation technology and integrated training services. CAE was founded in 1947 and is headquartered in Canada, serving customers in more than 190 countries. Gagnon’s introduction was followed by a presentation from Stephane Clement, Director of Regulatory, Aviation Safety
(from left) Kevin Caron, Head, Global Training & DNA Assistance Programmes, ACI World; Osama Al-Sayaghi, current YAP, ACI World, ICAO and IATA; Laetia Herinckx; current YAP, ACI World, ICAO and IATA; Hélène V. Gagnon, Vice President, Public Affairs and Global Communications, CAE; Olga de Frutos, past YAP, ACI World, ICAO and IATA; and Deena Zilman, Manager, Human Resources & Administration, ACI World 52
FEBRUARY 2016
YOUNG AVIATION PROFESSIONALS
After a comprehensive pre-flight briefing, the YAP officers climbed aboard the flight deck of an A330-300 simulator with a state-of-the-art surrounding view. One of the highlights of the visit that the YAP team most enjoyed was experiencing the flight simulator operations at and around Montreal’s Pierre Elliott Trudeau International Airport in different weather conditions and flight scenarios. “I am really grateful for the unforgettable experience and the special treatment. I will remember it all my life,” de Frutos expressed. Particularly interesting was that the flight simulator was identical to its real counterpart, and controlling the mock plane by joystick provided breathtaking views during flights. It was a simple matter for the controller to change the time of day, conditions of the flight, and crucially, to introduce mechanical and other upsets so as to learn how to react to these events in complete safety.
The YAP officers entering the flight deck of an A330-300 simulator
and Quality Assurances Business, who highlighted the unique cooperation among CAE and trade organizations such as ACI, ICAO and IATA. Clement continued his presentation by providing an overview of the technical features of the flight simulators.
Besides the aviation-related products and services being offered, the YAP team also got a chance to see other innovative CAE products, such as patient simulators for the healthcare profession, which were being manufactured and assembled on a production line. The YAP officers would like to thank the CAE team for being wonderful hosts. For more information on CAE, please visit www.cae.com.
For more information, please visit www.aci-africa.aero/cairo-2016. ACI WORLD REPORT
53
YOUNG AVIATION PROFESSIONALS
My experience as a Young Aviation Professional By Osama Al-Sayaghi, Young Aviation Professional, ACI World In order to play an essential role in the sustainability of the aviation industry, the three global aviation organizations, ACI, ICAO and IATA, have come together to ensure the development of young aviation professionals. This joint collaboration has resulted in the Young Aviation Professionals (YAP) programme, which offers a range of unique experiences to participants, who spend four months within each organization. My name is Osama Al-Sayaghi and I am a YAP. Prior to joining the programme, I held a variety of positions at the Civil Aviation Authority of Yemen starting in 2000 as an Air Transport Officer, the Chief of International Affairs and most recently Director of Agreements and Organizations in the Directorate General of Air Transport. My involvement in the YAP programme has been greatly rewarding; I have been able to learn the application of theory to practice from world-class specialists, providing a truly hands-on approach. The programme has also allowed me to consolidate my knowledge of the global civil aviation world and develop my leadership skills. It has been an enriching opportunity that has brought my career in aviation to a new and exciting level. Upon arriving in Montreal, the civil aviation capital of the world, I immediately became involved in several exciting projects related to current aeropolitical issues and challenges. For instance, during my first rotation at IATA, I worked on a host of projects such as the Air Transport Regulation Panel ATRP13 agenda, passengers’ rights, funding oversight activities and corporate social responsibility in the airline industry. During my second rotation at ICAO, I participated in the ATRP13 meetings and contributed to analyzing several bilateral air service agreements in addition to developing World Air Services Agreement (WASA) applications. I also participated in developing a database for ODA in the air transport 54
FEBRUARY 2016
Osama Al-Sayaghi, Young Aviation Professional, ACI World
sector, as well as in the reassessment of ICAO document 9626. I am currently on my third and last rotation at ACI. It was an honor to attend the 206th ICAO Council Meeting with ACI’s Deputy Director General, Michael Rossell, as well as the Unlawful Interference Committee and the Air Transport Committee meeting for the 207th session. ACI also arranged amazing visits to NAV Canada and Canadian Aviation Electronics, where current and past YAP officers took part in flight simulations. Furthermore, I had assisted the ACI’s Economics and Statistics department in data analysis for their annual Economics Report. I would like to take this opportunity to thank my supervisors who accompanied me throughout the programme, as well as my colleagues for their enduring support. I extend my sincere gratitude to the three leading aviation organizations, ACI, ICAO and IATA, for their collaboration on this exciting initiative.
ACI PUBLICATIONS CATALOGUE A comprehensive overview of ACI publications covering all elements of airport operations. Discover how they can help you meet all your business needs!
“Knowing where you want to go is only half the battle; you need to know how to get there. The sharing of knowledge and best practices is the most effective way to accelerate progress by avoiding false starts and wrong turns.” – Angela Gittens, Director General, ACI World
To download the ACI Publications Catalogue Click Here
For more information, please contact us at: publications@aci.aero +1 514 373 1200
WORLD BUSINESS PARTNERS
ACI welcomes new World Business Partners AtlasIED Region: ACI North America Level: Airport Related Business Address: 9701 Taylorsville Road Louisville, KY, 40299 USA Website: www.atlasied.com Email: charles.kowalczyk@atlasied.com Phone: 502-267-7436 Contact: Charles Kowalczyk, National Sales Manager AtlasIED is a global electronics manufacturer providing comprehensive audio solutions for commercial business environments. We save organizations time and money with effective communication systems, while also helping to maintain a safe work environment with our industry-leading mass notification, life safety and speech privacy systems. Out technologies seamlessly interface and integrate into existing and future analog and IT-based infrastructures. Our systems are used by the largest enterprise businesses such as Fortune 1000 companies, mass transit hubs, health care, education, manufacturing plants, hotels and large retail chain stores. We also focus on smaller businesses like local coffee shops, bars, restaurants and houses of worship. With multiple patents and proprietary solutions, AtlasIED is the leader in the commercial audio market. For information on the ACI World Business Partners programme, please visit www.wbp.aero.
For enquiries on this event, please contact events@aci-asiapac.aero. 56
FEBRUARY 2016
WORLD BUSINESS PARTNERS
Analogic Corporation Region: ACI Asia-Pacific Level: Gold Affiliate Address: 8 Centennial Drive, Peabody MA, 01960 USA Website: www.analogic.com Email: ezanin@analogic.com Phone: 001 978 326 4182 Contact: Eric Zanin, Senior Vice President and General Manager Analogic (Nasdaq:ALOG) provides leading-edge security and healthcare technology solutions to save lives and advance the practice of medicine. The company designs and manufactures the most advanced aviation explosive detection systems for checked and carry-on baggage applications based on computed tomography (CT) technology. Over the past fifteen years, Analogic has developed and deployed more than 1,300 state-of-the-art threat-detection systems and subsystems for use in airports around the world. Analogic is headquartered just north of Boston, Massachusetts. Additional information can be found at www.analogic.com.
Jurutera Minsar Consul Sdn Bhd Region: ACI Asia-Pacific Level: Regular - Small Address: Level 2, Westmoore House, Twin Tower Centre, 2 1/2 Mile Rock Road, 93200 Kucing, Sarawak, Malaysia Website: www.minsar.com.my Email: hiiyt@minsar.com.my, roland.ong@minsar.com.my Phone: +6 082 421061, +6 082 421061 Contact: Mr. Yuh Tung Hii, Managing Director, or Mr. Roland Kong Beng Ong, Senior Associate Airports Division (AR) Established in 1985 in Sarawak, Malaysia, Minsar has a remarkable record of delivering multidisciplinary and specialist consultancy services across a wide range of projects and industries including the unique and evolving aviation industry. Our experience and deep understanding of airport operations encompasses both domestic and international airports throughout Malaysia, Brunei, as well as military airfield facilities within Malaysia. We provide complete end-to-end solutions ranging from feasibility studies and master planning to detailed investigations and design, as well as cost estimations, tender and contract documentation and evaluations, construction supervision and project management. Our local strength, world-class expertise and collaborative relationships have been recognized in the industry for delivering value and client satisfaction. Minsar has to date completed 20 airport development projects and studies in Malaysia and Brunei. We have substantial experience in solving a wide range of issues and challenges, faced in constructing very large new airports to upgrading of existing airfields and facilities in live airports. For information on the ACI World Business Partners programme, please visit www.wbp.aero. ACI WORLD REPORT
57
WORLD BUSINESS PARTNERS
Regional World Business Partner contacts The WBP programme provides a unique platform for you to interact in a dynamic aviation industry, building a network of new contacts and exploring new business opportunities. Membership will strengthen your company’s position in the aviation industry, provide you with access to business leaders and decision makers, as well as give you the opportunity to help develop and promote the standards and policies governing airports today. ACI WBP AFR Contact: Ali Tounsi Email: atounsi@aci-africa.aero Website: www.aci-africa.aero ACI WBP ASIA-PAC Contact: Yulim Lee Email: yulim@aci-asiapac.aero, wbp@aci-asiapac.aero Website: www.aci-asiapac.aero ACI WBP EUR Contact: Yulia Plyusnina Email: Yulia.Plyusnina@aci-europe.org Website: www.aci-europe.org ACI WBP LAC Contact: Javier Martinez Email: jmartinez@aci-lac.aero Website: www.aci-lac.aero ACI WBP NA Contact: Dennis Carpenter Email: dcarpenter@aci-na.org Website: www.aci-na.org
Watch us on YouTube www.youtube.com/AirportsCouncilWorld We encourage members to submit any interesting videos of airports or airport-related events to us, which we will make available on our YouTube channel. Please contact: Brent Taylor, Manager Digital Marketing & Communications ACI World btaylor@aci.aero 58
FEBRUARY 2016
NOW AVAILABLE FOR PURCHASE!
Emergency Preparedness and Contingency Planning
HANDBOOK First Edition 2014
To order your copy, contact us at: publications@aci.aero