AIRPORTS COUNCIL World Report SEPTEMBER 2015 INSIDE THIS ISSUE Message from Angela Gittens, Director General, ACI World ACI Sound Bites: Quotes from ACI Regional Heads World airports to meet in Panama to chart a course for future growth Global passenger traffic continues along growth path with increase of 5.7% in the first half of 2015; air freight volumes show signs of subdued growth Nina Brooks joins ACI World as Head, Security Tunisia’s Office of Civil Aviation and Airports to host 24th ACI Africa Annual General Assembly, Regional Conference and Exhibition Barriers to access in aviation show steep decline, says Open Doors Organization ACI partners with Australian Airports Association and New Zealand Airports Association to promote safety ACI Global Training: Committed to better education, better professionals, better airports First ever ACI DNA course in Asia-Pacific focusing on aviation security concluded ACI-ICAO-IATA Young Aviation Professional programme: An opportunity to work for three prestigious aviation organizations Featured ACI Global Training courses ACI Global Training calendar (September–December 2015) Upcoming ACI events (August–November 2015) ACI welcomes new World Business Partners Regional World Business Partner contacts
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ACI World Report – September 2015
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ACI World Report – September 2015
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Message from Angela Gittens Director General, ACI World Dear Colleagues, As summer ends in the Northern Hemisphere, the conference season heats up, including the ACI-North America and ACI-Africa annual conference, assembly and exhibition; in Long Beach, California, 4–7 October and Hammamet, Tunisia, 18–25 October, respectively. The ACI-NA event is perennially the largest ACI event of the year and explores modern solutions for the full range of traditional and emerging issues of our dynamic industry. Environmental stewardship, customer service, air service development and commercial management beyond the airport terminal join with safety, security and other business issues on the agenda. Ahead of the conference, five highly active ACI-NA committees are putting on workshops on the key issues in their disciplines. And we can expect an enjoyable social programme in this exciting Southern California city. ACI-Africa’s annual conference has become the premier event of the year in African aviation, bringing together highlevel stakeholders from every segment of the industry to debate and resolve the key issues in this diverse continent of emerging and developing nations. This year will bring an incisive exploration on the theme of Leadership and Innovation in Airport Management, underscoring the increasingly sophisticated approach to the business that the African
airport sector has adopted. As well, the conference will examine emerging topics of the potential of technology for customer service delivery improvements and commercial revenue generation, and the growing cyber security threat. And as much as we look forward to the business portions of the event, we look forward to the excellent cuisine and gracious hospitality in this seaside resort. We also look forward to a trailblazing collaboration that will produce the 2015 AVSEC World Conference, 26–28 October in Dublin, Ireland. For the first time, ACI, the International Civil Aviation Organization (ICAO) and the International Air Transport Association (IATA) will jointly organize a conference on the subject of aviation security, a subject of high priority to all three of our memberships: airports, governments and airlines. Aptly, the theme is Risk Management: Collaborate. Coordinate. Communicate. Among other subjects, the conference will report on the outcomes to date of the initiatives under the ACI/IATA Smart Security and Security Access and Egress projects, which have now been merged. In addition to sharing best practices among those of us in the industry, we will reach out to other industries that have lessons from which we can learn. This is an exciting venture unto itself and may lead to more collaborations in the future for the benefit of our respective members.
ACI World Report – September 2015
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Message from Angela Gittens, Director General, ACI World
Our engagement with ICAO goes from strength to strength and we can expect that to continue under the administration of the new Secretary General, Dr. Fang Liu, who has succeeded the estimable Raymond Benjamin. Dr. Liu will be the keynote speaker at our first-ever Economic Regulation conference in New Delhi on 2–4 December this year. As the airport sector continues to evolve to that of a commercial enterprise, a business unto itself, it is beyond time to explore alternatives to an increasingly outmoded approach to airport economic regulation. We look forward to bringing all stakeholders together to find common ground and debate with data rather than polemics. Rounding out the year is the popular ACI-EUROPE/ACI-Asia-Pacific Airport Exchange conference in Istanbul 8–10 December. Airport Exchange is six conferences under one roof, joined by the theme of Future-proofing your airport: Audacious development, new technologies and competitive strategies. It features this year a special tour of the new Istanbul Airport development site. Hosted in undeniably one of the
most exciting cities in the world, Airport Exchange promises to be a business and social highlight of the year. ACI, working with others inside and outside of the industry, provides its members and other interested parties a diverse offering of learning, sharing and networking opportunities through conferences and other gatherings. We seek to deliver maximum value at competitive prices for attendance, exhibiting and sponsoring. I urge you to make your voice heard at ACI events, support your colleagues, inform your industry partners and stakeholders, and gain valuable business intelligence. I hope to see you there.
Angela Gittens Director General ACI World
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THE LEADING GLOBAL FORUM FOR THE WORLD’S AVIATION COMMUNITY TO DISCUSS SUSTAINABILITY ISSUES
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IN PARTNERSHIP WITH:
29-30 SEPTEMBER STARLING HOTEL GENEVA, SWITZERLAND
All parts of the aviation industry have worked tirelessly to develop common programmes to reduce the industry’s environmental impact. The Summit is where, in 2008, the aviation industry launched the world’s first emissions reduction goals from a single global sector – and in 2012, committed to sustainable growth in air transport.
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Meet, discuss and do business with key decision-makers from airlines, airports, air navigation services providers and manufacturers; plus governments and other stakeholders.
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Question the experts on topics of critical importance – such as how the aviation sector plans to achieve a 50% reduction in our carbon footprint by 2050 – through interactive panel debates and technical workshops.
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Select to participate in the technical workstreams of greatest relevance to you, such as climate change solutions, noise management and community engagement and environmental management and emerging issues.
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Who will attend
ABOUT THE 2015 SUMMIT The 2015 Summit will enable an exchange of views in preparation for two key events: the United Nations Framework Convention on Climate Change (UNFCCC) climate talks in December 2015, and the 39th Assembly of the International Civil Aviation Organization (ICAO) in 2016, where governments will hopefully agree on a global market-based measure for aviation. The event will combine high-level political discussions and technical breakout sessions. Topics will include: the roles of technology, alternative fuels and market-based measures in achieving a 50% reduction in our carbon footprint by 2050; sustainable aviation; noise mitigation; environmental management and environmental communications.
Representatives from airlines, airports, air navigation service providers, manufacturers, fuel suppliers, ground service providers, civil aviation authorities, governments, trade associations, environmental groups and civil society.
ACI World Report – September 2015
Plan now to join the premier event for airport industry professionals Network with your industry peers
Attend informative education sessions
Meet with industry leaders and learn what they are doing to stay ahead
See the latest and most innovative products and services in our exhibit hall
Register by September 10th to take advantage of Early-Bird Pricing!
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Events on Approach Event
Date
Annual Conference & Exhibition
October 4 – 7
Public Safety & Security Fall Conference
October 19 – 22
Marketing & Communications Conference
November 9 – 11
International Aviation Issues Seminar
December 3 – 4
Visit www.aci-na.org/conferences for more information
April 4 − 6, 2016 // Orlando, FL
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ACI Sound Bites “We invite all members to join us this October in Tokyo for our HR Best Practices Seminar, hosted by Narita Airport, to discuss ‘Delivering Sustainable Airports through Creative HR.’ Sustainable development is about more than just the environment. I very much look forward to the discussions we will take part in with HR professionals on how they are integrating sustainable development into the airport business. “Following the HR event, our Small and Emerging Airports Seminar will take place in Macau this November. Our region is economically and geographically diverse. About 70% of our member airports are classified as small airports with annual passenger throughout of less than 5 million. No matter the size, all our members serve a key role in the transportation of people and goods; yet, the mode of operations, challenges and opportunities faced can be very different from those of larger airports. The seminar will provide an ideal platform to address these common interests and concerns. “Lastly, don’t forget to mark your calendar for the Airport Exchange 2015, an event jointly organized with ACI EUROPE, which will be held this December in Istanbul!” Patti Chau, Regional Director, ACI Asia-Pacific (on three upcoming ACI Asia-Pacific events) ================================================================= “Florida’s 19 commercial service airports support nearly 1.2 million jobs and contribute $145 billion to our national economy. Florida’s airports collectively contribute more to the U.S. economy than airports in any other state. It is time to get Washington out of the way of local airport investment decisions and help Florida’s airports become more financially self-sufficient to meet their capital needs. Modernizing the locally set Passenger Facility Charge user fee and maintaining the Airport Improvement Program together is the best option for strengthening Florida’s airports to meet today’s needs and tomorrow’s opportunities.” Kevin M. Burke, President and CEO, ACI-North America (on the impact of Florida airports during the recent Florida Airports Conference) ================================================================= “As this month’s ACI World Report is released, ACI Latin America-Caribbean looks forward to welcoming the industry to Panama for the 2015 ACI Latin America-Caribbean/World Annual General Assembly, Conference and Exhibition, organized under the theme ‘Airports: Shaping our future.’ From 31 August to 2 September, industry leaders will chart a course for a safe, secure and sustainable future for airports the world over. I would like to thank our host, Tocumen Airport, and all our sponsors for their contribution to this important ‘by airports, for airports’ event.” Javier Martinez, Director General, ACI Latin America-Caribbean (on the upcoming ACI Latin America-Caribbean/World Annual General Assembly, Conference & Exhibition) ================================================================= “Following Airport Excellence (APEX) in Safety reviews in African airports, ACI Africa and the Developing Nations Airport (DNA) Assistance programme have developed training courses to help airports improve safety and become certified. These two-week courses are based more on practical exercises to set out steps toward the certification process through collaboration among airport staff and other partners such as civil aviation authorities, airlines and baggage handlers. I’m pleased to report that the courses were a great success and we look forward to organizing more in the region in the months to come.” Ali Tounsi, Secretary General, ACI Africa (on the success of recently organized ACI DNA programme courses in the Africa region)
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ACI Sound Bites
“The first half of this year has seen solid passenger traffic growth for the European airport industry. However, where as recently as 18 months ago Non-EU airports were propping up weaker passenger traffic growth at EU airports, we are now through the looking glass. The situation has flipped and EU airports now lead the growth—reporting +5.1% during the first half of the year, compared with +2.3% at Non-EU airports. “This reversed trend in passenger traffic growth is likely to stay for the rest of the year, mainly due to continued weakness in the Russian economy as well as the impact of lower oil prices on the Norwegian economy. Meanwhile, EU economies keep improving, in particular with the former bailed out economies of Ireland, Spain and Portugal surging ahead. Geopolitical instability and renewed terrorist threats in North Africa are also redirecting some leisure traffic to EU destinations. As for freight, the situation in Russia as well as slower growth in emerging markets is likely to keep constraining traffic performance.” Olivier Jankovec, Director General, ACI EUROPE (on the rebound in EU airports’ passenger traffic)
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World airports to meet in Panama to chart a course for future growth
The Airports Council International (ACI) Latin America-Caribbean/World Annual General Assembly, Conference and Exhibition, organized this year under the theme “Airports: Shaping our future” and graciously hosted by Tocumen International Airport, is just days away. From 31 August to 2 September, airport leaders from around the world will gather in Panama City, Panama for an informative conference centered on charting a course for sustainable growth and a leading-edge exhibition featuring the latest innovations from product and service providers specializing in airports. By popular demand, this year’s conference will be preceded on 31 August by an expanded Forum and Symposium programme covering safety, the environment, generating commercial revenues, human resources and new airport developments in China and the Latin America-Caribbean region. The conference itself has been crafted from the ground up to give delegates the chance to deliberate on issues of particular interest to airports. Session topics include CEO insights on future challenges and opportunities; catering to the emerging generation of air travelers; improving the passenger journey from curb to boarding; best practices during periods of disruption; and new tools and technologies for improving the customer experience. Notably, keynote speakers at the event include Jorge Quijano, Chief Executive Officer, Panama Canal Authority and Pedro Heilbron, Chief Executive Officer, Copa Holdings and Copa Airlines. ACI is pleased to announce that Juan Carlos Varela, President of Panama, will open the conference on 1 September. “It is most fitting that this year’s event takes place in Panama,” said Angela Gittens, Director
General, ACI World. “Located at the isthmus that connects the Americas, the country is emblematic of aviation’s power to bring people and businesses together. In cooperation with our host, Tocumen International Airport, ACI has prepared a comprehensive conference schedule designed to give delegates the information they need to meet the future’s challenges and take advantage of its opportunities.” “It is a great honor to receive our distinguished industry colleagues for one of the world’s premier events centered on the business of airports,” said Joseph Fidanque III, General Manager, Tocumen International Airport. “I’m excited to learn how your countries and airports are planning for what is to come, just as I’m proud for you to hear about the steps that Panama and Tocumen are taking to ensure we greet the future with open arms.” “There is no greater testament to airports being drivers of local economies and connectors of people and businesses than having the President of Panama address attendees at the 2015 ACI Latin America-Caribbean/World Annual General Assembly, Conference and Exhibition,” added Javier Martinez Botacio, Director General, ACI Latin America-Caribbean. “I would like to thank Tocumen International Airport for hosting this important event, and I look forward to welcoming delegates to beautiful Panama. For those who have not yet registered, I urge you to take part in the discussion today for a safer, more secure and more profitable airport industry tomorrow.” To learn more about the 2015 ACI Latin America-Caribbean/World Annual General Assembly, Conference & Exhibition, please visit www.aci-waga2015.com.
ACI World Report – September 2015
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Global passenger traffic continues along growth path with increase of 5.7% in the first half of 2015; air freight volumes show signs of subdued growth Global passenger traffic increased by 4.2% year over year for the month of June while international and domestic traffic posted growth rates of 5% and 3.6% respectively. Air freight volumes showed more modest growth for the month of June at 2.1% year over year. International freight experienced weakness as volumes inched up by only 0.9%, whereas domestic freight traffic increased by 4.8%. Considering the economic uncertainty from the Greek debt crisis and the geopolitical risks stemming from ongoing events in Ukraine, the Middle East and West Africa, air travel has remained relatively resilient in the first half of 2015. Accumulated passenger traffic across the world’s major airports showed growth of 5.7% for the first half of 2015. The fears of a regional and global spillover effect from these events have been contained with minimal repercussions on air transport. From a regional perspective, there were no major weak spots with respect to the rise in passenger traffic for the period from January to June 2015. Growth is likely to be in the realm of 5% once again for 2015 as a whole. Although the rate of growth in air freight markets has slowed compared to 2014, air freight has grown by 3.4% for the first half of 2015 as compared to the same period the previous year. Growth has become more subdued since global demand for foreign goods and commodities has weakened compared to 2014. Business confidence was in limbo for the first half of 2015 and this is reflected in a weakening of orders by air and the build-up of inventories. While the prospect of future global economic growth is cause for optimism, there are two forces at play which are pushing the pendulum in opposite directions. As key regional economies such as North America get back on course, a cyclical slowdown in emerging markets is dampening the potential for significant advances in the global air freight market. Thus, future growth prospects in the latter half of 2015 will remain limited.
Regional markets – Year-to-date statistics in perspective PASSENGERS Africa: African air transport demand continues along on the path to recovery with modest growth of 2.3% in passenger traffic for the first half of 2015. Growth prospects remain limited in the short term. Nigeria, the continent’s major oil producer and largest economy, is feeling the brunt of the drop in oil prices. Johannesburg (JNB), Africa’s busiest airport, ended the first half with 2.7% gains in passenger numbers. Cairo (CAI), North Africa’s busiest airport and gateway to popular tourist destinations, saw passenger traffic jump back by 7.8% in the first two quarters of 2015 as compared to the previous year. Asia-Pacific: Asia-Pacific airports reported overall growth in passenger traffic of 8.3% for the first half of the year. Despite the worries of a slowdown, both international and domestic traffic growth remain relatively strong with growth of 9.8% and 7.5% respectively. Beijing (PEK) grew by 6% in the first 6 months of 2015, which is higher than year-over-year growth rates in 2014. Shanghai (PVG), the second busiest Chinese airport, posted double-digit growth of over 18% over the same period. The number two ranked airport in Asia-Pacific and Japan’s busiest airport, Haneda (HND), grew by 4.8% from January to June 2015 as compared to the previous year. Europe: Regardless of the economic uncertainties that persisted in the Euro area and the prospects of a Greek exit throughout 2015, the region continues to bounce back with passenger traffic rising by 4.6% on a year-to-date basis. Most of the major airports that were crippled
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by the earlier days of the Euro area crisis saw a revival in 2014. For instance, Madrid (MAD), Spain’s busiest airport which experienced a contraction in passenger numbers in 2013, recorded growth of 11.4% in the first half of this year. Istanbul (IST) continues to climb the rankings among the world’s busiest airports with growth of 6.4% on the year, although the growth is slowing with respect to previous years. London-Heathrow (LHR), the region’s busiest airport, posted gains of 1.3% in the first half.
busiest airport, has seen its domestic traffic grow by over 10% in the first half of 2015. Atlanta (ATL), the world’s busiest airport, increased by 4.4% on a year-to-date basis in 2015. If the airport continues to grow at this rate for the rest of the year, it will reach the 100 million passenger mark by the end of the year.
Latin America-Caribbean:
The African air freight market grew by 7.4% in the first half of 2015. While results are mixed across the continent, JNB, a leading air freight hub, has bounced back after a bleak 2014 with respect to growth in volumes. Accumulated freight volumes from June to January 2015 grew by 11.7% as compared to the same period in the previous year. CAI, the continent’s busiest air cargo hub, and JNB occupy over 30% of the continent’s air freight traffic.
Despite the ongoing weakness in the economies of Brazil and Argentina, the Latin American-Caribbean region has achieved growth of 5.6% for the first half of 2015. The increases in traffic are largely attributed to the burgeoning domestic markets of Mexico and Colombia. Both Mexico City (MEX) and Bogota (BOG) experienced double-digit gains in passenger traffic of 12.4% and 11.3% respectively up to June 2015. On the other hand, São Paulo (GRU), Brazil’s busiest airport, experienced no change with respect to year-over-year growth over the same period. Middle East: Middle Eastern airports continue to achieve the highest growth among all regions at 8.8% for the first half. Double-digit growth rates in year-over-year passenger traffic continue to be the norm for major hubs across the region. Doha (DOH) and Abu Dhabi (AUH), the region’s second and third ranked airports, grew by 14.4% and 17.3% respectively. Dubai (DXB), the region’s busiest airport and the world’s busiest airport for international passenger traffic, grew by 10.4% in the first half of 2015. The region’s airports continue to expand their capacity and capitalize on their strategic location for the transfer of passengers. North America: Passenger numbers in North America continue to report growth above trend. Considering the maturity of the North American aviation market, growth of 4.2% is coinciding with the ongoing resurgence of the United States economy. Chicago (ORD), the region’s second
AIR FREIGHT Africa:
Asia-Pacific: A weakening of international trade activity has enfeebled the Asia-Pacific air freight market in the first half of 2016. Overall growth in volumes has slowed to 3% on a year-to-date basis. The cross-border shipment of goods shows the weakest growth. International freight volumes, which make up the greatest proportion of freight traffic in the region, grew by only 2.7% for the first six months of 2015, whereas domestic freight traffic grew by 3.8%. The top global air freight hub, Hong Kong (HKG), had an increase of only 0.6% in traffic for the first half of 2015. PVG and Incheon (ICN), the region’s second and third busiest air freight hubs, had year-over-year increases of 5% and 1.5% respectively. Europe: Despite the signs of rising business confidence, the shadow of uncertainty regarding the Greek debt crisis and its potential contagion effects has left European air freight volumes in a sluggish state in the first half of 2015. Volumes inched up by 0.5% during the period. The ongoing geopolitical concerns in Eastern Europe may also represent a potential obstacle on the horizon for the European air
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freight market. The region’s three major air freight hubs, Frankfurt (FRA), Paris (CDG) and Amsterdam (AMS), experienced declines of 2.3%, 4.7% and 2.1% respectively in the first half of 2015. Latin America-Caribbean: With weakness in the Brazilian and Argentinian economies, growth in freight volumes in LatinAmerica-Caribbean has remained weak. The region saw a modest rise in freight traffic of 1% year-over-year over the first two quarters of 2015. Growth patterns continue to be mixed for Latin America-Caribbean as a whole. While major Brazilian airports such as GRU and Campinas (VCP)—which occupy a large share of the region’s freight volumes—experienced a decline of 1.2% and 11.4% respectively in air freight volumes, other airports within the region have achieved significant advances. BOG, a Colombian airport and the region’s leading air freight hub, experienced a gain of 6% in air freight traffic in the first half of 2015. MEX saw a double-digit rise of 15.6% in freight volumes fuelled by a burgeoning international freight market. Middle East: With ongoing capacity expansions in the Middle East, airports and airlines have capitalized on the strategic locations of major freight hubs in the region both for longhaul and short-haul operations. The Middle East experienced the greatest increase in
accumulated volumes as compared to other regions at 8.6% year over year from January to June 2015. DXB, the region’s largest freight hub, grew by 2.8% over the same period. While DXB occupies a large share of air freight traffic in the Middle East region, other airports have significantly increased volumes in the first half of 2015. Both DOH and Dubai World Central (DWC), the second and third ranked airports, grew by 11.4% and 57.6% respectively. With capacity for 12 million metric tons of air freight, DWC is now set to be the region’s future air cargo hub. The new airport has experienced significant growth following the commencement of operations. North America: After the Middle East, North America posted the highest growth at 4.8% year over year in the first half of 2015. The higher growth in North America continues to coincide with an American rebound. Strong economic fundamentals helped propel the air freight market. For a mature market, the relatively high level of growth in air freight volumes represents a banner year, at least with respect to the first half of 2015. Growth is exceeding 2013 levels. Although Memphis (MEM), home of FedEx, increased by only 0.6%, other airports in the region achieved significant strides in year-over-year increases in volumes. With the investment in the airport’s Northeast Cargo Center, the biggest gains were achieved by ORD with volumes moving up by 20.5% in the first half of 2015.
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ACI World Report – September 2015
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Nina Brooks joins ACI World as Head, Security ACI World has announced the appointment of Nina Brooks as Head of Security. Nina will be based in ACI World’s Montreal, Canada offices, reporting to ACI World Director of Facilitation and IT Antoine Rostworowski and overseeing all of ACI World’s activities in relation to Security. Her role encompasses working with industry stakeholders such as the International Civil Aviation Organization and the International Air Transport Association (IATA) on joint security initiatives; leading the ACI World Security Standing Committee; and playing a key role in the development of ACI World’s new Airport Excellence (APEX) in Security programme. Nina has worked in the aviation industry for many years, specializing in aviation security and facilitation. With a background in regulatory and government affairs, she has broad experience in the security field on subjects such as risk management, emerging threats, including cyber security, capacity building and new technologies.
Nina Brooks, Head, Security, ACI World
Nina started her aviation career at Virgin Atlantic Airways, followed by eight years at IATA where she was responsible for many aviation security projects, as well as working closely with the airlines, ACI, regulators and ICAO. She also teaches Aviation Security at McGill University and is a member of the editorial board of Aviation Security International. “Along with safety, security is a top priority of ACI World and we are committed to working with stakeholders to ensure that security regimes advance in step with the evolving threat environment and rising passenger numbers,” says Angela Gittens, Director General, ACI World. “Nina’s extensive experience ensures that we have the right person in place to drive the positive changes needed in aviation security.” “I am delighted to be joining ACI World as Head, Security and look forward to working with the airports to represent their interests and promote best practices,” added Nina. “I am passionate about the industry and proud to be joining such a well-respected global organization.” Nina Brooks took up her post at ACI World effective 10 August. She can be reached by emailing nbrooks@aci.aero.
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Tunisia’s Office of Civil Aviation and Airports to host 24th ACI Africa Annual General Assembly, Regional Conference and Exhibition In August, Tunisia’s Office of Civil Aviation and Airports (OACA) signed an agreement to host the 24th ACI Africa Annual General Assembly, Regional Conference and Exhibition, to be held in Hammamet, Tunisia from 18–25 October. In a recent statement, Mohamed Lassaad Mrabet, CEO, OACA Tunisia, noted that the conference theme, “Leadership and innovation in airport management,” aligns well with OACA’s priorities: “OACA gives particular importance to leadership and innovation by establishing a strategy to change working methods and setting as a priority the development of innovative services for the continuous improvement of the passenger experience,” he said. “It is an honour and a pleasure for us to host this major event.” “I’d like to thank OACA for hosting this year’s ACI Africa General Assembly, Regional Conference and Exhibition,” said Ali Tounsi, Secretary General, ACI Africa. “Together with OACA and our sponsors, we look forward to welcoming delegates to Hammamet, Tunisia, the African capital of tourism, to attend a productive and enjoyable conference.” For more information about the event, or to register, please click here.
ACI Africa and Tunisia’s Office of Civil Aviation and Airports (OACA) signed an agreement in August for OACA to host the 24th ACI Africa Annual General Assembly, Regional Conference and Exhibition
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Barriers to access in aviation show steep decline, says Open Doors Organization The Open Doors Organization (ODO) has reported that as more American adults with disabilities than ever take to the skies, far fewer encounter major obstacles at airports and with airlines. Their current spending on air travel alone is nearly US$9 billion annually. These findings are from ODO’s 2015 nationwide survey, conducted by Mandala Research, LLC as a follow-up to ODO’s groundbreaking studies of 2002 and 2005 on the spending trends and market scope of US adult travelers with disabilities. “The aviation industry’s investments, not just in accessible facilities, but also customer service and disability awareness training are clearly paying off,” commented ODO Director Eric Lipp. “It’s true that a majority of passengers with disabilities still encounter obstacles, but we’re moving in the right direction.” From 2005 to 2015, reports of major obstacles at airports dropped 21% (from 82% to 65%), while reports of obstacles with airlines dropped 14% (from 84% to 72%). According to the ODO 2015 Study, 31% of American adults with disabilities traveled by air over the past two years. These 11 million air travelers took 23 million trips and spent a total of US$9 billion just on their own flights. For the vast majority, these were leisure trips accompanied by one or more adult family members or friends, so the economic impact is actually double, or US$18 billion. Air fares averaged US$400 while spending at the airport averaged US$20, double the amount in 2002.
“Our research also revealed how important the Internet and mobile devices are to these travelers. We encourage airlines and airports to make both their websites and mobile apps accessible,” said Lipp. “The more detailed the access information you can give us to plan our trips, the better.” The percentage of travelers booking trips online has now jumped to 62%, up from 51% in 2005, while 57% use mobile devices to support their needs. Eric Lipp will be sharing additional findings from the ODO Study at the 2015 ACI Latin America-Caribbean/World Annual General Assembly, set for 31 August–2 September in Panama City, Panama. Furthermore, a “Disability Sensitivity Training” course from Open Doors Organization is available at the ACI Online Learning Centre. Copies of the 2015 Market Study may be purchased from Open Doors Organization by calling (773) 388-8839 or e-mailing info@opendoorsnfp.org.
The Open Doors Organization is a nonprofit organization founded for the purpose of teaching businesses how to succeed in the disability market and make their goods and services accessible to people with disabilities. To learn more about ODO’s numerous aviation initiatives, visit the ODO website at www.opendoorsnfp.org.
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ACI partners with Australian Airports Association and New Zealand Airports Association to promote safety This year ACI Asia-Pacific will be partnering with the Australian Airports Association (AAA) and the New Zealand Airports Association (NZ Airports) on an incredibly exciting initiative to promote safety at airports. This is the second annual “Airport Safety Week,” to be held from Monday 26 October to Friday 30 October 2015. This year the Airport Safety Week will be a region-wide airport industry initiative that will see airport operators come together to promote airport safety. This event is the first of its kind for the aviation industry in the region and targets airport employees and contractors through communication of key safety messages at airports and exciting events. Airport Safety Week activities aim to engage airport employees to consider their own personal safety as well as their obligations to provide a safe environment for all airport users. The campaign is aimed at enhancing the safety culture at airports by creating a forum for information sharing and innovative thinking when it comes to airport-specific safety hazards and how they should be addressed. Participants are provided with a range of resources to help facilitate Airport Safety Week, including event plans for suggested activities to encourage staff and contractor participation. By taking part, airports are able to demonstrate to the community and the travelling public that they have a genuine commitment and determination to maintain a safe environment for all airport users. The education products that will be circulated to participants are designed to evoke thoughts and initiate conversations among airport staff that will get them thinking about airport safety. ACI Asia-Pacific would encourage its members to participate in the Airport Safety Quiz as part of Airport Safety Week 2015. At the end of the quiz, participants will be asked to share a safety enhancement initiative that has been successfully implemented at their airport. Participants making the highest scores in the quiz or putting forward a safety enhancement initiative judged the best by a panel will win a prize at the 11th ACI AsiaPacific Annual Assembly to be held in Gold Coast Australia in April 2015. The primary communication tool to promote safety will be a daily Airport Safety Week
e-newsletter which will be sent to participants to promote key safety messages as well as engage users via the interactive Airport Safety Quiz mentioned above. The information will also be provided for download on the Airport Safety Week website (www.airportsafetyweek.com). The Airport Safety Week initiative forms part of a greater commitment and focus jointly from ACI Asia-Pacific, AAA and NZ Airports to promote, educate and improve safety in and around airports, particularly for operational staff on the airfield. The campaign aims to assist in promoting safety awareness across the airport industry and create an environment that allows for collaboration and the development of safety best-practice. The second annual “Airport Safety Week” initiative marks an exciting time for safety in the airport sector. We strongly encourage airports from across the Asia-Pacific region with an interest in promoting airport safety to get involved and raise airport safety awareness across the industry. The AAA, NZ Airports and ACI Asia-Pacific look forward to helping airports to continue to set the benchmark for safety in the aviation industry. For further information on Airport Safety Week, please visit www.airportsafetyweek.com or email sl@aci-asiapac.aero.
ACI World Report – September 2015
Global Safety Network (GSN) Diploma Programme Do you have the right competencies to be an airport safety professional?
Advance your career with the GSN Diploma Programme! •
GSN 1 - Safety Management Systems
•
GSN 4 - Working with Annex 14
•
GSN 2 - Airside Safety and Operations
•
GSN 5 - Advanced Safety Management Systems
•
GSN 3 - Emergency Planning and Crisis Management
•
GSN 6 - Aerodrome Auditing and Compliance
To find out more information, please contact us at: training@aci.aero
+1 514-373-1200
http://www.aci.aero/Global-Training
The leading airport management and operations education provider
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26 ACI World Report – September 2015
ACI Global Training Committed to better education, better professionals, better airports ACI’s Global Training department has been busy in recent months training the next generation of airport professionals at classes throughout the world. Below are pictures of just a few of these classes. ACI thanks all instructors and participants for doing their part to ensure that airports have a deep talent pool from which to draw for many years to come!
Airport Enterprise Risk Management, 13–17 April 2015, Nairobi, Kenya
Developing a Customer Service Culture at Airports, 13–17 April 2015, Sunshine Coast, Australia
Airline Management for Airport Professionals, 20–24 April 2015, Athens, Greece
Airport Revenue Generation, 11–15 May 2015, Bucharest, Romania
ACI World Report – September 2015
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ACI Global Training: Committed to better education, better professionals, better airports
Runway Safety Seminar, 18–21 May 2015, Addis Ababa, Ethiopia
Wildlife Hazard Management and Prevention, 25–27 May 2015, Dublin, Ireland
ACI-ICAO Aerodrome Certification, 25–29 May 2015, Montreal, Canada
GSN 5: Advanced Safety Management Systems, 17–11 June 2015, Amman, Jordan
Airport Collaborative Decision Making, 15–19 June 2015, Incheon, South Korea
For more information on ACI Global Training, please visit www.aci.aero/airport-training.
28 ACI World Report – September 2015
First ever ACI DNA course in Asia-Pacific focusing on aviation security concluded The first ever Developing Nations Airport (DNA) Assistance programme course in Asia-Pacific focusing on Aviation Security was held in Kuala Lumpur on 22–24 June 2015, in collaboration with ACI World and Malaysia Airports Holdings Berhad (MAHB). At the 2nd meeting of the ICAO Regional Aviation Security Coordination Forum (RASCF-2), held in November 2014, ICAO concluded that “IATA, ACI and other relevant stakeholders will coordinate and share information to help ICAO to address the training and capacity building needs in the region to address aviation security concerns.” This DNA course not only provided a platform for airports in the region to enhance their aviation security knowledge, but also demonstrated ACI’s commitment to addressing the need for capacity building in Aviation Security. Twenty-two participants from ten airports in India, Malaysia, The Maldives, Myanmar, Pakistan, Papua New Guinea, The Philippines and Pohnpei attended the 2-day programme. Mustafa Kamal Hj. Alang Othman, General Manager Aviation Security of MAHB, gave the opening address and welcomed the delegates and instructors to Kuala Lumpur. With instructors from ACI Asia-Pacific, Hartsfield-Jackson Atlanta International Airport, Changi Airport and IATA, the course focused on regulatory oversight and quality control. A tour of Kuala Lumpur International Airport was arranged by MAHB and the programme finished with a case study shared by Changi Airport. For further information about the DNA Assistance programme, please click here.
The first ever Developing Nations Airport Assistance programme course in Asia-Pacific focusing on Aviation Security, held in Kuala Lumpur on 22–24 June 2015 in collaboration with ACI World and Malaysia Airports Holdings Berhad
ACI World Report – September 2015
29
THE DEFINITIVE CUSTOMER RELATIONSHIP MANAGEMENT TOOL! INTRODUCING THE 2014 ACI AIRPORT MEMBER AND WORLD BUSINESS PARTNER DIRECTORY
Contact details for 1853 Airports, 595 Operators, and 520 WBPs For more information, or to purchase your copy today, please contact us at publications@aci.aero or call +1 514 373 1243 www.aci.aero
30 ACI World Report – September 2015
ACI-ICAO-IATA Young Aviation Professional programme An opportunity to work for three prestigious aviation organizations By Ilham Marichal, ACI-ICAO-IATA Young Aviation Professional
The loyal readers of ACI World Report have probably stumbled upon previous articles by Young Aviation Professionals who had the opportunity to participate in and contribute to this programme, namely Zaheer Aleem, Olga De Frutos Martin and Laetia Herinckx, each of whom were selected to join ACI, ICAO and IATA to gain work experience and respectively represent the airports, States and airlines. My name is Ilham Marichal, and I am the current Young Aviation Professional. The next young aviation professional is Osama Al-Sayaghi from Yemen, and I’m sure he will be happy to share his experiences with you. To give you some information about my background, I was working as a head of the management systems department— which includes safety, security, quality and environmental matters—at Abidjan International Airport. I was in charge of implementing the Safety Management System and ensuring that Aerodrome Safety Standards and Recommended Practices (SARPs) were fully applied in order to meet safety requirements and obtain aerodrome certification. This challenging position allowed me to develop my interpersonal skills, which are essential not only in dealing with the Civil Aviation Authority and aviation operators, but also when meeting different experts from ACI, ICAO, IATA and other airports as part of safety, security and facilitation audits and related activities. For instance, the Airport Excellence (APEX) in Safety review held at Abidjan International Airport in May 2014 provided valuable support in helping us make real progress toward reaching our goal of aerodrome certification. The APEX team’s expertise and dedication strengthened my desire to learn more about what they do and encouraged
me to work harder to have the opportunity to join their team someday. The Young Aviation Professionals Programme was an unexpected surprise that has given me the opportunity to contribute to the work being done at three prestigious aviation organizations. I have discovered over the past few months that the aviation industry in Montreal, much like the city itself, is rich with diverse visions and cultures. During my time at ICAO, I had the opportunity to attend ICAO Council and Air Navigation Commission meetings, as well as discussions on Annex 19 SARPs. I also had the opportunity to support the Secretariat for the preliminary review of proposed amendments to Annexes 19, 8 and 6 pertaining to safety management.
ACI-ICAO-IATA Young Aviation professional Ilham Marichal
ACI World Report – September 2015
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ACI-ICAO-IATA Young Aviation Professional programme
I have been encouraged, thanks to my supervisor Elizabeth Gnehm, Technical Coordinator - Safety Management at ICAO, to present a proposal for enhancing Document 9859 - Safety Management Manual, and I also provided some additional support for safety management implementation activities. These first four months have gone by at lightning speed. I have been here at ACI since 2 July, working with Michael Rossell, Deputy Director General, ACI World, on activities relating to airport economics. I have also coordinated Working Group tasks and supported various projects relating to the review of Document 9562 in addition to other work concerning economically non-viable airports. I had the opportunity to work with former ACI World Director of Economics & Programme Development Rafael Echevarne and Jerome Simon,
Infrastructure Manager – Economics Analysis and Policy at ICAO, who were very helpful in giving me a thorough overview of these matters. I have also been supporting the Communications and Events department in the organization of ACI’s upcoming Conference on Airport Economic Oversight and Regulation, which will be held in December in Delhi, India. Finally, I will contribute to ACI’s new APEX in Security project in collaboration with Danny Boutin, ACI World’s Senior Manager, APEX programmes. An APEX in Security pilot review is tentatively scheduled for October at Sir Seewoosagur Ramgoolam International Airport. I have immensely enjoyed my first month at ACI and I’m very much looking forward to discovering what will happen next.
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For more information on the 24th ACI Africa Annual Assembly, Regional Conference and Exhibition, please visit www.aci.aero/Tunisia-2015.
32 ACI World Report – September 2015
ACI Global Training Courses Airport Collaborative Decision Making (A-CDM)
Airport Collaborative Decision Making (A-CDM) analyses the importance of the relationships between airport operators, airlines, ground handlers and Air Traffic Control working together to improve decision making, reduce delays and enhance efficiency. The focus of A-CDM is for all airport partners to share information, develop the same operational picture and resolve issues more effectively and in a timelier manner. The course demonstrates how A-CDM can achieve improvements in flow control and optimize capacity of runways, terminals, gates and airspace. More information >
Dates
Location
Member/WBP Price
Non-Member Price
21–25 September 2015
Bucharest
US$1,450
US$2,100
Implementing Branded Customer Programmes at Airports
The objectives of this course are to show the importance of providing excellent customer service, how to do it and the benefits for those who do. The course will suggest techniques, principles and the practical applications necessary to allow you and your company to reap the very rewarding benefits that come from excellent customer service. In addition, the course will provide guidance on the implementation of customer satisfaction research, the analysis of the results, the benefits of integrating customer service and security training, the use of performance management to achieve the desired results. More information >
Dates
Location
Member/WBP Price
Non-Member Price
4–8 October 2015
Abu Dhabi
US$1,450
US$2,100
GSN 5 - Advanced Safety Management Systems
This course takes an in-depth look at Safety Management Systems (SMS) by describing the requirements and composition of an SMS. It also explains how to implement and improve safety management through safety monitoring, training and documentation. Delegates are introduced to the use of aeronautical studies in the aviation system and the management of safety through hazard identification and risk assessment. Group exercises and case studies allow participants to apply what they learn and gain essential insights. More information >
Dates
Location
Member/WBP Price
Non-Member Price
4–8 October 2015
Abu Dhabi
US$1,450
US$2,100
Airport Environmental Management
This course will enable participants to better understand the principles of sustainable development and environmental management. It covers the key environmental impacts associated with airport operations and growth, the benefits gained from effective environmental management and the essential elements of implementing an Environmental Management System at an airport. More information >
Dates
Location
Member/WBP Price
Non-Member Price
4–8 October 2015
Abu Dhabi
US$1,600
US$2,400
ACI World Report – September 2015
ICAO SARPs
33
Global Network
The Hallmark of Excellence in Airport Management Registrations full
August 31 to September 4 ATS Johannesburg, S. Africa
Hosted by Airports Company South Africa
September 14 to 18 ATS Dublin, Ireland
Hosted by Dublin International Aviation Training Academy
October 5 to 9 ATS Kuala Lumpur, Malaysia
Coming soon
AM PA P Register NOW!
Hosted by Malaysia Airports Holdings Berhad
The Hallmark of Excellence in Airport Management
October 12 to 16 ATS Panama City, Panama
info@iap.aero
Hosted by Tocumen International Airport
November 30 to December 4 ATS Taipei, Taiwan
Hosted by Taoyuan Airport Corporation
(tbc: September 28 to October 2)
ATS Moscow, Russia
Hosted by Domodedovo Airports
Registrations full (Date tbc)
ATS Delhi, India
Hosted by Indian Aviation Academy / AAI
www.iap.aero Premier Sponsor
Media Partner
Contact
info@iap.aero
AMPAP Administrator
Course Calendar 2015
34 ACI World Report – September 2015
2015 ACI Global Training Calendar ACI Global Training 2015 Date
05-13 Oct - Nov
26-30 Sep - Oct 02-04 November
13-17 13-17 14-18 04-08 04-08 06-08 25-27 01-05 02-06 15-19 16-20 23-27
14-18 14-18 14-18 21-25 21-25 12-14 12-16 19-21 19-23 26-28 02-04 02-06 16-20 23-27 07-11
September September September October October October October November November November November November
September September September September September October October October October October November November November November December
14-18 September 02-04 November
Course
Online - Airport Environmental Management*
Airline Management for Airport Professionals* Air Traffic Forecasting
Airport Human Resource Management* Airline Management for Airport Professionals Airport Master Planning Airport Environment Management* GSN 5 - Advanced Safety Management Systems Implementing Branded Customer Service Programmes at Airports Introduction to Airport Economics Managing Aerodrome Works Developing a Customer Service Culture at Airports* GSN 6 - Aerodrome Compliance and Auditing ACI/ICAO User Charges* ACI-ICAO Aerodrome Certification
Programme
ONLINE
Environment
Location
ONLINE
Country
ONLINE
Language
Member/ WBP Non-member price price (USD) (USD)
English
US$1,600
US$2,400
Johannesburg South Africa Johannesburg South Africa
English English
US$1,600 US$950
US$2,400 US$1,400
Abu Dhabi Abu Dhabi Incheon Abu Dhabi Abu Dhabi Abu Dhabi Abu Dhabi Abu Dhabi Kuala Lumpur Abu Dhabi Kuala Lumpur Bangkok
UAE UAE South Korea UAE UAE UAE UAE UAE Malaysia UAE Malaysia Thailand
English English English English English English English English English English English English
US$1,600 US$1,600 US$1,450 US$1,600 US$1,450 US$1,450 US$950 US$1,450 US$1,600 US$1,450 US$2,600 US$2,000
US$2,400 US$2,400 US$2,100 US$2,400 US$2,100 US$2,100 US$1,400 US$2,100 US$2,400 US$2,100 US$2,600 US$2,000
Bucharest Vilnius Dublin Dublin Bucharest Istanbul Dublin Bucharest Munich Athens Vilnius Dublin Istanbul Bucharest Istanbul
Romania Lithuania Ireland Ireland Romania Turkey Ireland Romania Germany Greece Lithuania Ireland Turkey Romania Turkey
English English English English English English English English English English English English English English English
US$1,450 US$1,600 US$1,450 US$2,600 US$1,450 US$950 US$1,450 US$950 US$1,600 US$950 US$950 US$1,600 US$1,450 US$1,450 US$1,450
US$2,100 US$2,400 US$2,100 US$2,600 US$2,100 US$1,400 US$2,100 US$1,400 US$2,400 US$1,400 US$1,400 US$2,400 US$2,100 US$2,100 US$2,100
Panama City Port of Spain
Panama Spanish Trinidad and Tobago English
US$1,450 US$950
US$2,100 US$1,400
Nashville Montreal
USA Canada
US$1,600 US$1,600
US$2,400 US$2,400
Africa Economics Economics
Asia Pacific Mngmt./ Techn. Economics Mngmt./ Techn. Environment Safety Facilitation Economics Safety Facilitation Safety Economics Safety
Europe
Airport Enterprise Risk Management Developing a Customer Service Culture at Airports* GSN 1: Safety Management Systems ACI/ICAO User Charges* Airport Collaborative Decision Making (A-CDM) Managing Airport Service Quality at Airports GSN 4 - Working with Annex 14 Human Factors for Airport Managers Airport Revenue Generation* Passengers with Reduced Mobility Workshop Airport Air Service Development Airport Human Resource Management* Airport Collaborative Decision Making (A-CDM) GSN 2- Airside Safety and Operations EASA Implementing Rules for Aerodromes
Mngmt./ Techn. Facilitation Safety Economics Safety Facilitation Safety Safety Economics Facilitation Economics Mngmt./ Techn. Safety Safety Safety
Security and Facilitation Airport Business Development & Planning
Security Mngmt./ Techn.
Latin America
North America 31-04 Aug - Sep 31-04 Aug - Sep
Airport Communications and Public Relations* Implemented Branded Customer Service Programmes at Airports
Mngmt./ Techn. Facilitation
English English
*Can be taken as an elective for the Airport Management Professional Accreditation Programme (AMPAP) *Can be taken as an elective for the Airport Management Professional Accreditation Programme (AMPAP) Please visit our website for the most up-to-date information: www.aci.aero/Global-Training **Course availability and dates subject to change. Please visit our website for the most up-to-date information: http://www.aci.aero/Global-Training
ACI World Report – September 2015
Airport Operations Diploma Programme
The Programme is exclusively available ONLINE
TRAINING THE NEXT GENERATION OF AIRPORT PROFESSIONALS Did You Know? The Airport Operations Diploma Programme provides airport professionals with a broad understanding of airside operations, terminal and landside operations and business operations in order to empower them with the knowledge to successfully address the operational and business needs of 21st century airports.
Programme Structure The Programme consists of three self-paced online courses: Airside Operations • Terminal and Landside Operations • Airport Business Operations Candidates must successfully complete all three online courses within a three-year time frame.
To register for the Airport Operations Diploma Programme visit www.olc.aero or contact enrolments@olc.aero For more information on ACI Global Training visit www.aci.aero/training or contact training@aci.aero
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36 ACI World Report – September 2015
ACI Events Calendar 31 AUGUST-2 SEPTEMBER 2015 ACI–LAC/World Annual General Assembly, Conference and Exhibition
7–9 OCTOBER 2015 ACI-Asia-Pacific HR Best Practice Seminar
http://www.aci-waga2015.com/
http://www.aci-asiapac.aero/
9-11 SEPTEMBER 2015 ACI Airport Service Quality Forum Montreal
Arlington, VA, USA
Panama City, Panama
Montreal, Canada
http://www.aci.aero/ASQ-Forums
Tokyo, Japan
19–22 OCTOBER 2015 ACI-NA Public Safety & Security Conference http://www.aci-na.org/event/5215
16–18 SEPTEMBER 2015 The Trinity Forum
20–22 OCTOBER 2015 ACI-Africa Annual General Meeting, Conference and Exhibition
http://www.trinity2015.com/
http://www.aci-africa.aero/Tunisia-2015
22–24 SEPTEMBER 2015 ACI Airport Service Quality Forum Tianjin
21–23 OCTOBER 2015 ACI Airport Service Quality Forum Madrid
Hong Kong
Hammamet, Tunisia
Tianjin, China
Madrid, Spain
http://www.aci.aero/ASQ-Tianjin
http://www.aci.aero/ASQ-Madrid
29–30 SEPTEMBER 2015 ATAG Global Sustainable Aviaition Summit
26–28 OCTOBER 2015 AVSEC World Conference
Geneva, Switzerland
http://www.envirosummit.aero/
4–7 OCTOBER 2015 ACI-NA Annual Conference & Exhibition
Long Beach, CA, USA
Dublin, Ireland
http://www.aci.aero/AVSEC-World-Conference
9–11 NOVEMBER 2015 ACI-NA Marketing & Communications Conference Nashville, TN, USA
http://www.aci-na.org/event/5364
http://annual.aci-na.org/
For a complete list of ACI events, please visit www.aci.aero/events.
ACI World Report – September 2015
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38 ACI World Report – September 2015
ACI welcomes new World Business Partners CLEAR Region: ACI North America Level: Diamond Address: 730 Fifth Avenue Suite 600 New York, NY 10019 USA Website: www.clearme.com Email: christopher.mclaughlin@clearme.com Phone: (646) 661-4703 Contact: Chris McLaughlin, SVP, Field Operations and Security CLEAR uses cutting edge biometric technology to transform the airport security experience. With an automated security process, CLEAR speeds travelers through airport security, making air travel faster and easier for passengers around the country while improving the overall strength of the security process through biometric verification.
Convergint Technologies Region: ACI North America Level: Silver Address: One Commerce Drive Schaumburg, IL 60173 USA Website: www.convergint.com Email: matt.powell@convergint.com Phone: (847) 620-5000 Contact: Matthew Powell, Quad 4 Strategic Business Development Convergint Technologies is a service-based global integrator of Electronic Security and Fire Alarm & Life Safety. We provide professional services that seamlessly combine both our systems and enterprise integration skills to integrate disparate facility systems to meet customers’ evolving business requirements.
ACI World Report – September 2015
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ACI welcomes new World Business Partners
Inspired Networks, Inc. Region: ACI North America Level: Silver Address: 15 Birch St Pembroke, MA 02359 USA Website: www.inspirednetworks.com Email: rdonnelly@inspirednetworks.com Phone: 1-877-265-8828 Contact: Richard Donnelly, Managing Director Inspired Networks has a proven track record of delivering projects across six continents, including 125+ Tier-1 and Tier-2 airports. The company has extensive experience with the design, delivery, integration and implementation of Special Systems, IT, Communication, Security and Low Voltage systems across multifaceted, complex projects including Master Systems Integration and Design-Build programs. For information on the ACI World Business Partners programme, please visit www.wbp.aero.
ACI_EconRegs_ACIMonthlyReport_8-21.pdf
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8/21/13
8:51 AM
40 ACI World Report – September 2015
The ACI Guide to Airport Economic Regulation
C
M
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CM
MY
CY
CMY
K
AVA I L A B L E F O R P U R C H A S E N O W A guide to help airports understand models, criteria and best practices in the implementation of economic regulation as they relate to an airport’s vision and objectives.
Call +1 514 373 1200 to place your order now For more information or to purchase your copy, visit www.aci.aero/publications/new-releases
ACI World Report – September 2015
41
NOW AVAILABLE FOR PURCHASE!
Emergency Preparedness and Contingency Planning
HANDBOOK First Edition 2014
To order your copy, contact us at: publications@aci.aero
42 ACI World Report – September 2015
Regional World Business Partner contacts The WBP Programme provides a unique platform for you to interact in a dynamic aviation industry, building a network of new contacts and exploring new business opportunities. Membership will strengthen your company’s position in the aviation industry, provide you with access to business leaders and decision makers, as well as give you the opportunity to help develop and promote the standards and policies governing airports today. ACI WBP AFR Contact: Ali Tounsi Email: atounsi@aci-africa.aero Website: www.aci-africa.aero ACI WBP ASIA-PAC Contact: Yulim Lee Email: yulim@aci-asiapac.aero, wbp@aci-asiapac.aero Website: www.aci-asiapac.aero ACI WBP EUR Contact: Yulia Plyusnina Email: Yulia.Plyusnina@aci-europe.org Website: www.aci-europe.org ACI WBP LAC Contact: Javier Martinez Email: jmartinez@aci-lac.aero Website: www.aci-lac.aero ACI WBP NA Contact: Christina Thomas Email: cthomas@aci-na.org Website: www.aci-na.org
Watch us on YouTube www.youtube.com/AirportsCouncilWorld We encourage members to submit any interesting videos of airports or airportrelated events to us, which we will make available on our YouTube channel. Please contact: Brent Taylor Manager, Digital Marketing & Communications ACI World btaylor@aci.aero
ACI World Report – September 2015
ACI PUBLICATIONS CATALOGUE A comprehensive overview of ACI publications covering all elements of airport operations. Discover how they can help you meet all your business needs!
“Knowing where you want to go is only half the battle; you need to know how to get there. The sharing of knowledge and best practices is the most effective way to accelerate progress by avoiding false starts and wrong turns.” – Angela Gittens, Director General, ACI World
To download the ACI Publications Catalogue Click Here
For more information, please contact us at: publications@aci.aero +1 514 373 1200
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44 ACI World Report – September 2015
> Airport World 3, 2015 Now available online
®
The magazine of the Airports Council International
In this issue
In the spotlight: Master planning Airport report: Orlando & Bahrain Special report: ASQ Awards Plus: SMART Airports & World Business Partners AIRPORT WORLD JUNE-JULY FEBRUARY-JANUARY 2015 2011 THE MAGAZINE OF THE AIRPORTS COUNCIL INTERNATIONAL
Follow us on:
Published by:
In the spotlight: Master planning Airport report: Orlando & Bahrain Special report: ASQ Awards Plus: SMART Airports & World Business Partners
Master planning: Looking to the future June–July 2015 Volume 20 Issue 3 www.aci.aero
View the full magazine online www.airport-world.com