ACI World Report - February 2015 by Airports Council International

AIRPORTS COUNCIL World Report FeBRUARY 2015 INSIDE THIS ISSUE

Message from Angela Gittens, Director General, ACI World ACI Sound Bites: Quotes from Regional Heads DNA Seminar in Auckland, New Zealand Airport IT Trends Survey: Ready for the connected traveler? ACI holds Regional Directors Meeting in Tunis, Tunisia Global passenger traffic maintains growth momentum; air freight jumps up in November ACI World Environment Standing Committee meets in Puerto Vallarta, Mexico 3rd ACI EUROPE Leadership and Human Resources Forum ICAO Model Council in Montreal, Canada Solar Impulse and partners unveil the route of their first round-the-world solar flight attempt Featured ACI Global Training courses ACI Global Training course calendar ACI events calendar Regional World Business Partner contacts

ACI World Report – February 2015

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ACI World Report – February 2015

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ACI World Report – February 2015

Message from Angela Gittens Director General, ACI World Dear Colleagues, As safety is our top priority, it is fitting that we

to be held in Montreal in October 2016. ACI

open the year with the ICAO High-Level Safety

will work assiduously with the regulators and

Conference (HLSC). This takes place on 2–5

industry colleagues to ensure that the outcomes

February at ICAO’s Headquarters in Montreal

from the Conference meet the objectives of

and is expected to attract more than 600

airports as they contribute to an ever safer

Ministers, Directors General of Civil Aviation

industry.

(DGCAs) and other senior delegates from around the world. The issues to be addressed

On the margins of the HLSC, ICAO has

by the Conference include a review of the

scheduled a series of two-day training courses

current aviation safety situation; consideration

for DGCAs and I have been invited to make a

of how we might manage aviation safety in

presentation regarding airports and the role of

future; and better ways of facilitating regional

ACI. As well, we have taken the opportunity to

cooperation. The Conference will also discuss

host an APEX in Safety Stakeholders meeting

the hot emerging safety topics of global tracking

to both report to them on the programme’s

of aircraft and risks to civil aviation arising from

progress and to seek their counsel and support

conflict zones.

as we move forward.

The ACI delegation comprises ACI members

Shortly after the HLSC is ACI’s 7th Annual

from the World Safety and Technical Standing

Airport Economics & Finance Conference &

Committee, and World and Regional staff. ACI

Exhibition, 26–27 February in London, preceded

will present working papers setting out airports’

on 25 February by the World Bank’s Annual

position on a range of safety matters raised

Aviation Symposium, organized for the first

by the ICAO Secretariat in their reports; on

time in conjunction with the ACI conference.

our excellent progress on APEX in Safety, in

The topics discussed at the Symposium form

which we will encourage regulators to provide

the basis of the World Bank’s annual White

practical support to the programme; and on our

Paper, and as a result of our cooperation with

collaboration with other stakeholders on the

the World Bank on this event, issues related to

important role of industry in developing policy

airport economics will be highly featured in the

on risks to civil aviation in or near conflict zones.

document.

The Conference will agree a set of Conclusions

Over the combined three days of the two events,

and Recommendations to the ICAO Council

attendees will have the opportunity to explore

that will form the basis for policy development

best practice in airport investment, financial

leading to and beyond the 39th ICAO Assembly

management and economic sustainability. They

ACI World Report – February 2015

will discover the latest trends that will affect

activity for the 2013 financial year, including

our industry as well as explore solutions with

airport infrastructure, capacity, employment,

a programme that will showcase an impressive

ownership and regulatory models. We continue

line-up of industry experts. We are proud to

with a section added for the first time last year

have acceptances from Laurie Berryman, Vice

which analyzes airports’ balance sheets and of

President UK and Ireland, Emirates; Declan

course, in-depth analyses of industry income,

Collier, Chief Executive Officer, London City

aeronautical and non-aeronautical, as well as

Airport; Robert Lange, Senior Vice President,

operating and capital costs, remain the bedrock

Market & Product Strategy, Airbus; Chris

of the report.

Poinsatte, Chief Financial Officer, Dallas - Fort Worth Airport; Jonas Degarth, Sales Director,

Without stealing the thunder of our hard-

Boeing Commercial Airlines; Stewart Wingate,

working Economics team, I can tell you that

Chief Executive Officer, Gatwick Airport; Benito

the upcoming Report confirms that the airport

de Leon, Deputy Associate Administrator for

industry is as dynamic as ever.

Airports, FAA; Paul Topping, Director, Flemingo International Ltd; and many more.

I look forward to seeing you in Montreal and London as we work together to help your

I’m pleased to note that the ACI Airport

airport navigate its challenges and seize its

Economics & Finance Conference & Exhibition

opportunities.

has grown significantly in popularity since its inception to become one of the highlights of the calendar year for industry executives from around the world. Indeed, ACI is now seen as a vital source of intelligence on airport economic data, and participants this year will have the opportunity to preview our upcoming ACI Airport Economics Report.

Angela Gittens Director General

This 19th edition of the ACI Airport Economics Report presents data on and analysis of airport

ACI World

ACI World Report – February 2015

ACI SOUND BITES

“It is our vision for 2015 to continue providing high-quality services to our members, in addition to continuing our collaborative work with the industry’s key regional stakeholders to ensure that airports’ collective interests are understood and reflected.” Javier Martinez, Director General, ACI Latin America-Caribbean (on ACI Latin America-Caribbean’s priorities for 2015) ========================================================= “November figures confirm the trends observed since the summer, with passenger traffic now growing at the same pace at both EU and non-EU airports. Traffic at EU airports continues to significantly outperform economic growth with Greece, Luxembourg, Belgium, Ireland, Romania, Portugal and Croatia all posting double-digit passenger growth figures— mainly driven by low cost airline traffic. “Meanwhile, non-EU airports are now seeing a traffic slowdown at Russian airports, as well as on-going traffic losses in Ukraine and to a lesser extent in Israel. Passenger traffic at airports in Moldova, Serbia, Iceland and Turkey keeps growing dynamically, with IstanbulAtatürk airport becoming, for the fourth time, the third-busiest European airport behind London-Heathrow and Paris-Charles de Gaulle.” Olivier Jankovec, Director General, ACI EUROPE (on the strong traffic numbers posted by many European airports in November 2014) ========================================================= “2015 marks the 10th Anniversary of the unification of ACI’s Asia and Pacific regions, and I am pleased to invite you all to celebrate with us on this occasion. In conjunction with the 10th Annual Assembly meeting, the celebrations will take place at the Dead Sea, Jordan from 27–29 April 2015. The event will host an exhibition showcasing our region’s achievements over the past 10 years. Many former members of the ACI Asia and Pacific Boards will join us in Jordan to recognize and celebrate this great milestone. I look forward to seeing you in Jordan to commemorate this special event.” Patti Chau, Regional Director, ACI Asia-Pacific (on the 10th anniversary of the unification of ACI’s Asia and Pacific regions, and the resultant celebratory event planned for 27–29 April)

ACI World Report – February 2015

“We made significant progress in ACI’s priority areas of safety, security and sustainability in 2014. I look forward to maintaining this momentum in 2015 as we continue to collaborate with our industry partners to move aviation forward.” Ali Tounsi, Secretary General, ACI Africa (on the continuing role that collaboration will play in ACI Africa’s activities in 2015) ========================================================= “With the 114th Congress beginning the first week of January, it feels a bit like the first day back at school here in the Washington office—we’re well-rested from the holiday break and we’re eager to put into full effect the game plan we’ve been developing throughout 2014 regarding FAA Reauthorization. We continue to build our strongest-ever coalition of allied associations and industries, and we’ve never been more unified message-wise with our counterparts AAAE and U.S. Travel. We are out the gate running. On the first day of the new Congress, ACI-NA, AAAE and U.S. Travel joined together in a joint industry letter to Congress detailing airport priorities as we move into FAA Reauthorization.” Kevin M. Burke, President and CEO, ACI-North America (on ACI North America’s collaborative work regarding FAA Reauthorization) =========================================================

WORKING TOGETHER TO ENHANCE AIRPORT OPERATIONAL SAFETY Abidjan • Abu Dhabi • Ahmedabad • Antigua Athens • Beijing • Bucharest • Chennai • Cluj Cork • Dublin • Guwahati • Haikou • Jakarta Kolkata • Lomé • Lusaka • Maputo • Medina Mauritius • Nouakchott • Ouagadougou • Quito San Pedro Sula • Seattle • Toronto

Request an ACI Safety Review today

www.aci.aero/apex

ACI World Report – February 2015

DNA Seminar - Auckland, New Zealand By Patti Chau, Regional Director, ACI Asia-Pacific

A few weeks ago, I had the privilege of attending the 14th ACI Developing Nations Airports Assistance Programme (DNA) seminar held in Auckland, New Zealand from 3 to 5 December 2014, organized jointly by ACI World, ACI AsiaPacific, CIFAL and Unitar. This was an opportune chance for me to meet with our members from the Pacific Islands and New Zealand to hear their concerns and understand their challenges. With the accelerating growth of aviation worldwide, the DNA programme’s objective is to support member airports in developing countries to increase airport excellence in the fields of management, economics, safety, security and operations. This is the third DNA seminar held in the region this year; the first one was in Seoul, Korea in May 2014 and the second one in Naypyidaw, Myanmar in August 2014. Both focused on airport economics. This specific seminar focused on “Air Service Development and Airport Economics.” The event was well attended, with 23 participants representing airports and civil aviation authorities from New Zealand and ten Pacific Island states, including American Samoa, Cook Islands, Fiji, Kiribati, Micronesia, Papua New Guinea, Samoa, Tonga, Tuvalu and Vanuatu. These 23 participants represent airports ranging from as small as 50,000 passenger throughput to 2 million passengers per annum.

The DNA Seminar consisted of 23 participants from New Zealand and 10 Pacific Island states

Mr. Tony Gollin of Golcon Limited commenced the seminar with a session on airport business planning framework and got the participants involved with a group exercise on airport SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis. ACI then led Session 2, focused on the economic characteristics of the airport industry, followed by airport charges, economic regulation and programmes offered by ACI. A number of interactive presentations and group exercises took place. The second day started with a presentation from Mr. Richard Barker of Auckland Airport, underscoring the importance of retail and commercial revenues to airports of all sizes. This was followed by three topics presented by Airbiz: “Revenue Growth Strategy – What are the avenues for growth?” by Iain Munro; “Master Planning – Why and how” by Sebastian Hawken; and “Air Service Development – Its relevance to participant nations and airline needs” by Diane Hansen. Mr. Munro stressed that the operating expenses at a small airport are relatively stable so the airport should really focus on growing nonaeronautical revenues to cover their cost. Darin Cusack of Pacific Aviation Investment Program (PAIP) commenced the third day with a general update on The World Bank project. PAIP assists airports in Tonga, Tuvalu and Kiribati in developing a sustainable aviation business. He shared with participants the success story of Tonga Airports Limited—its painful journey from a loss making airport a few years back to a now profitable enterprise. Joseph Ngamata from Rarotonga International Airport, Cook Islands also shared his airport’s success story and explained how they increased airport charges and nonaeronautical revenue. These two exceptional airports have shown that despite being very small—having less than 400,000 passengers a year—they can still be profitable.

ACI World Report – February 2015 Organiser

Host

ASIA-PACIFIC

ACI ASIA-PACIFIC REGIONAL ASSEMBLY Conference & Exhibition

APRIL 27-29, 2015 DEAD SEA, JORDAN

www.aci-apaa2015.com Welcome Reception and Lanyard Sponsor

Exhibition organiser

Media partners ®

The magazine of the Airports Council International

10 ACI World Report – February 2015

Airport IT Trends Survey: Ready for the connected traveler?

The ongoing revolution in passenger services continues to define airport investment in technologies Triggered by unprecedented levels of connectivity for passengers, airport workers and other stakeholders, the revolution in passenger services sees the continued embrace on all fronts of mobile communications and selfservice. With those trends comes a rise in airport investment in information and communications technology (ICT), despite a modest fall in 2013. The 2014 bounce-back across the globe underlines the industry’s commitment to focusing massive resources on technology investment for the future, as the phenomenon of the connected traveler increasingly permeates the travel industry.

The slight contraction seen in 2013—down 0.5% to 4.41%—was more reflective of broader regional economic challenges. With ICT spend on the rise again in 2014 to 5.07% of revenues, 56% of airports expect investment to increase in 2015 in absolute dollar terms, with only 14% expecting a reduction.

Airport agenda

First, almost half of airports are refurbishing terminals, a third are extending and expanding existing terminals and one in eight are building new terminals. This level of change presents a powerful opportunity to implement and adopt new technologies and services.

These are the headlines from the latest Airport IT Trends Survey by SITA and ACI, which covers all major regions of the world and represents 42% of global passenger traffic. So what technologies top the airport CIO’s agenda? According to the Survey, more than two thirds of the world’s top 50 airports are preparing for the use of cloud, geolocation and Near Field Communications (NFC) technologies by 2017. By the same date, almost nine out of ten airports will be using business intelligence (BI) tools to enhance airport service quality. Tech spend rise It appears airports are directing an increasing proportion of revenues to technology and communications. Total airport IT spend in the period 2010-12 grew by 16.8%, far outstripping growth in overall revenues of just 2.5%.

Service focus Six out of ten airports are placing their key tech investment emphasis on improvements to passenger services, with two drivers in particular coming into play.

Second, the drift of technology investment is impacted heavily by the pervasiveness of mobile communications worldwide, and the resulting expectation of connected travelers that they can simplify their journeys using a mix of mobile and self-service. All told, eight out of ten airports are set to invest in, or evaluate, major programs through to 2017, with mobile and self-service at the core. Operational opportunities The passenger service benefits of mobile technology may be driving a large slice of investment. But the operational opportunities provided by new technologies are also high

ACI World Report – February 2015 on the agenda. For example, 71% of airports will either adopt or pilot cloud technologies over the next three years, while the opportunities for enhanced passenger flow provided through geo-location technologies are set to be introduced by 60% of airports (using Bluetooth) and 52% of airports (using Wi-Fi). Despite their early promise, NFC and digital tags for bag and asset tracking remain at the evaluation stage for four out of ten airports. Beacons From a standing start, two of the newest technologies are already making an impact. SITA Lab began trials of beacon technology early in 2014. Hailed as a game-changer in passenger processing and retail, beacon technology uses Bluetooth to push relevant contextual information, according to location, to a passenger or airport worker’s smartphone or tablet. “The benefits being touted for the technology—such as low cost and wide range—have promising implications for

airports wanting to connect directly with customers,” says Nigel Pickford, Director of Market Intelligence at SITA. The survey finds that a third of airports expect to have introduced or evaluated beacons in the next three years. SITA is blazing the trail with major pilot and early projects with Miami International Airport and American Airlines, among others, along with setting up a common-use beacon registry for the entire industry at www.developer.aero. Wearables Wearable technology is grabbing just as much attention in the air transport industry, not to mention the global media. “While it’s still too early to estimate the impact of wearable technology at the airport—such as smartwatches and Google Glass—the excitement and anticipation are palpable, lending further credence to the rising phenomenon and influence of the connected traveler,” adds Pickford. Undoubtedly the industry is spurred on by the success of trials run by SITA with Virgin Atlantic in 2014, as almost one fifth of airports are expecting to run pilots or evaluation trials in the next three years. Virgin Atlantic’s CEO Craig Kreeger has spoken publicly of the airline’s commitment to rolling out Google Glass to further improve customer service on the ground. “We’ve just started to roll Google Glass out now, not as a trial, but permanently,” he confirmed in late 2014. While the initial trial focused on personalizing the “meet & greet” process for premium travelers, Virgin plans to implement the technology in the Upper Class Wing at London Heathrow.

Hailed as a game-changer in passenger processing and retail, beacon technology uses Bluetooth to push relevant contextual information, according to location, to a passenger or airport worker’s smartphone or tablet.

Google Glass still has great scope for airlines and airports in customer service and operational situations, as proven by the Virgin Atlantic and Copenhagen trials with SITA.

12 ACI World Report – February 2015 “We see much potential usage in the areas of operations, customer services, security and immigration in the air transport industry. The fact that the current glasses are discontinued is logical as they were too fragile for professional workforce usage. We hope that Google will quickly release a new version that is more ruggedized, can be folded and will be more suited for our use cases,” says Renaud Irminger, Director of SITA Lab. One potential next step might be wearable technology for agents in busy check-in halls to answer passengers’ enquiries on the spot, instead of making them queue up to see an agent at a desk. Seamless self-service Such efforts are all part of the industry’s ambition to provide passengers with a seamless journey from home to arrival, while at the same time removing unnecessary operational costs. These principles continue to underpin airports’ heavy investment in self-service options. The impetus towards self-service is being driven both by SITA’s own innovations in areas such as self-boarding, as well as by SITA’s self-service solutions that enable the realization of IATA’s Fast Travel initiative,

which is enhancing service levels while saving the industry more than US$2 billion a year. The use of kiosks is near-ubiquitous: By 2017, more than nine out of ten airports will operate common-use or dedicated kiosks. From a slow start, passenger use of kiosks is gaining pace, with 17% of airports reporting that more than half of passengers check in via a kiosk. By 2017, that figure is expected to have shot up to 72%. Attention is also moving to self-service baggage processing. Bag tag printing at kiosks is already available at 35% of airports, a figure that will double by 2017. Over the same period, the levels of unassisted bagdrop will increase from 16% today to 62%. The industry is clearly looking to reap the kinds of gains cited at Melbourne Airport, with its two stage Common-Use Self-Service (CUSS) and bag drop solution introduced last year. “We’re pleased to be one of the first airports in the world to introduce international CUSS bag drops,” said Bryan Thompson, the airport’s General Manager for Planning, Strategy & Development. This provides self-service units so passengers can ‘tag

By 2017, more than nine out of ten airports will operate common-use or dedicated kiosks.

ACI World Report – February 2015 and drop’ their bags without queuing for a traditional check-in desk. “The bag drops are proving to be very successful with more than 90,000 bags self-checked by passengers since implementation,” continues Thompson. “This process now takes passengers an average of only 30 seconds.” Mobile The provision of services on passengers’ mobiles continues to grow. Half of airports already offer flight updates via mobile and 90% will do so by 2017. A third of airports are able to provide real-time information to passenger mobiles in the event of disruption, with a further third doing so by 2017. Among the 50 top airports, where the consequences of disruption can have greater consequences, the figures are higher. While other services remain patchy, over the next three years more than half of all airports plan to introduce notifications such as queue-times, opt-in and retail services.

rely more and more on mobile devices that sport dozens of apps to help them stay in touch, find a hotel, check out best deals and generally stay linked to their own universe of friends, colleagues, appointments, schedules and itineraries. For airports, the ability to tap into that level of connectivity is a potential goldmine for improvements to services, customer commitment and operational productivity gains Smart Airport Ambitions “At the end of last year, we celebrated the 70th anniversary of the signing of the Chicago Convention, which provided the foundation for today’s global civil air travel industry,” says Angela Gittens, Director General, ACI. “The document talked about promoting ‘cooperation between nations and people’ and ensuring growth ‘in a safe and orderly manner.’”

Even though many airports are eager to provide mobile services, there’s little formal tracking of their performance—and mobile is still to deliver strongly in terms of new revenue and cost savings. Intelligence Some of this will doubtless be of growing interest as airports gain experience in making full use of the mountains of data provided by new technologies. For most airports, BI remains in its infancy, but almost nine out of ten say they will be using BI to monitor quality by 2017. The key area is passenger flow, with half of all airports expecting to invest in this area by the end of 2017.

“The publication of the 11th Airport Trends Survey by SITA and Airports Council International demonstrates once again that cooperation is vital and that airports everywhere share similar challenges, opportunities, pressures and constraints.” ~ Angela Gittens, Director General, ACI World

Connected world

For more information, or to download the latest Airport IT Trends Survey, visit www. sita.aero.

So the industry is preparing for a future of increasingly connected travelers, as they

SITA is an active member of the ACI World Business Partner Programme.

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ACI World Report â&#x20AC;&#x201C; February 2015

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ACI holds Regional Directors Meeting in Tunis, Tunisia Angela Gittens, ACI World Director General, along with Ali Tounsi, ACI Africa Secretary General; Patti Chau, ACI Asia-Pacific Regional Director; Olivier Jankovec, ACI EUROPE Director General; Javier Martinez, ACI Latin America-Caribbean Director General; and Deborah McElroy, ACI North America Executive Vice President representing ACI North America President and CEO Kevin M. Burke, met in Tunis, Tunisia from 12 to 13 January for the bi-annual Regional Directors Meeting. The group discussed regional topics of interest and aligned priorities for the coming months. The next Regional Directors Meeting is scheduled for 14–15 July at ACI’s World Office in Montreal, Canada.

(from left) Ali Tounsi, ACI Africa Secretary General; Javier Martinez, ACI Latin America-Caribbean Director General; Patti Chau, ACI Asia-Pacific Regional Director; Angela Gittens, ACI World Director General; Deborah McElroy, ACI North America Executive Vice President representing ACI North America President and CEO Kevin M. Burke; and Olivier Jankovec, ACI EUROPE Director General at the bi-annual Regional Directors Meeting, held in Tunis, Tunisia from 12 to 13 January.

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ACI Economics

Global passenger traffic maintains growth momentum; air freight jumps up in November According to recently released statistics from ACI World, for the period of January to November 2014, accumulated passenger traffic grew by 5% on a year-to-date basis. For the month of November alone, passenger numbers grew by 5.4% year-over-year. Airports also reported an increase of 5.6% in international passenger traffic; domestic passenger traffic increased by 5.4% as compared to November 2013. African passenger traffic is in recovery after a period of significant weakness over 2012 and 2013, due to the instability brought on by the Arab Spring. Overall, African passenger traffic increased by 5.4% in November. Cairo (CAI) and Hurghada (HRG), two of Egypt’s major airports, saw passenger traffic jump back by 12.6% and 54.7% respectively for the month of November. The Middle East also achieved strong growth in passenger traffic at 6.1% for the month of November. Growth primarily came from Abu Dhabi (AUH) and Doha (DOH). The airports posted gains of 15.6% and 11% respectively. Dubai (DXB), the world’s busiest airport in terms of international passenger traffic, experienced growth of 4.3% for the month. The Asia-Pacific region experienced growth of 6% in overall passenger traffic. Growth in the domestic Chinese market continues to be a large contributor to growth. Hangzhou (HGH), Shanghai (PVG), Chengdu (CTU) and Shenzhen (SZX) achieved double digit growth of 20%, 16%, 12.6% and 11.7% respectively. The region’s top ranked airports—Beijing (PEK), Tokyo (HND) and Hong Kong (HKG)—posted gains of 9.1%, 5.4% and 5.5% respectively.

According to recently released statistics from ACI World, for the period of January to November 2014, accumulated passenger traffic grew by 5% on a year-to-date basis.

Global air freight traffic continued to maintain the upward trend in volumes with a year-over-year growth rate of 4% for the month of November. European airports posted a strong November with growth of 5.7% in passenger traffic. 27 of the top 30 busiest European airports recorded gains in passenger traffic. This represents a recovery from a weakened Euro area that persisted throughout 2013. Istanbul (IST) continues to report impressive double digit gains at 12.8% year-over-year for the month of November. Air transport demand in Madrid (MAD) and Rome (FCO) has bounced back following the weakness in these economies during the Euro area crisis. Each airport achieved growth of 9.3% and 10.6% respectively. Latin America-Caribbean and North American airports grew by 6% and 4.3% respectively in passenger traffic. Global air freight traffic continued to maintain the upward trend in volumes with a yearover-year growth rate of 4% for the month of November. The overall accumulated volumes for the last twelve months rose by 4.7%. International freight volumes jumped up by 5.6% whereas domestic volumes increased by 2.6%. The Middle East continues to achieve the highest growth in freight volumes at 12.8% year-overyear for the month of November. Since the commencement of operations at Dubai World Central (DWC), the airport has remained one of the major contributors to overall increases in freight volumes for the region. Air freight volumes at DWC have increased by over 301.9% as compared to the previous year. Africa is experiencing some volatility in monthto-month freight volumes. While October

ACI World Report – February 2015 freight volumes achieved significant gains over the previous year, November volumes were in decline by 1.7%. Asia-Pacific posted increases in volumes of 4.7% for the month of November, which is slightly below the twelve-month growth trend of 5.6%. Nevertheless, the region’s largest freight hubs continue to report gains in volumes. Hong Kong (HKG), Shanghai (PVG) and Incheon (ICN) saw volumes increase by 5.5%, 8% and 3.6% respectively for the month. North America experienced moderate growth of 2.2%. Memphis (MEM), North America’s busiest freight airport and FedEx hub, and Louisville (SDF), the UPS hub, were almost flat with respect to year-over-year growth. Anchorage (ANC) posted a gain of 2.4% in freight volumes. Europe experienced more moderate growth of 3.1% year-over-year. However, results were mixed across airports in the region. Frankfurt (FRA) grew by 2.7% while Paris (CDG) had a decline of 1.8%. Istanbul (IST) achieved one of the highest gains in freight volumes for the region at 14.3% year-over-year.

Argentinian economies, freight volumes in LatinAmerica-Caribbean were flat for November as compared to the previous year. Nevertheless, the busiest airports of São Paulo (GRU) and Mexico City (MEX) posted gains of 4.2% and 10.7% respectively. “Annual growth in passenger traffic in 2014 will end the year in the realm of 5%. As we look forward into 2015, we have two forces at play working in opposite directions. On the one hand, economic growth rates among certain emerging markets have diverged. Of the BRICS economies, we see India and China maintaining favourable growth while Brazil and Russia experience a slowdown. The Euro area continues to teeter towards a recession. Thus, a number of downside risks remain on the horizon in 2015.” said ACI World’s Economics Director Rafael Echevarne. “On the other hand, the recent decrease in oil prices and improvements in the American economy are likely to contribute positively to the continued increases in passenger numbers. Moreover, the boosting of world trade volumes in the latter half of 2014 has had a positive impact on the air freight market.”

ACI World Statistics www.aci.aero/airport-statistics

With ongoing weakness in the Brazilian and

SUMMARY WORLDWIDE TRAFFIC RESULTS, November 2014 (% CHANGE) November 2014 over November 2013

Year to Date 2014

12-Month Rolling Year

PaxFlash International Passenger

5.6

5.8

Domestic Passenger

5.4

4.3

4.5

Total Passenger

5.4

5.0

5.1

FreightFlash International Freight

5.0

5.8

5.6

Domestic Freight

1.1

2.5

2.6

Total Freight

4.0

4.8

4.7

For regional results and trend graphics of passenger and freight traffic from September 2014, please click here.

20 ACI World Report – February 2015

ACI World Environment Standing Committee meets in Puerto Vallarta, Mexico By Xavier Oh, Senior Manager, Environmental Protection, ACI World In December 2014, the ACI World Environment Standing Committee (WESC) held its 32nd meeting, hosted by the Pacific Airports Group (GAP), in Puerto Vallarta, Mexico. The location proved ideal given that ACI Latin AmericaCaribbean had announced its adoption of the Airport Carbon Accreditation (ACA) programme only a month before at its 23rd Annual Conference and Exhibition, held in Cancun, Mexico, with Puerto Vallarta Airport (PVR) at the same time becoming the first airport in the region to achieve accreditation at Level 1 Mapping. Further proof of the region’s commitment to reducing carbon emissions is that GAP is currently employing ACI’s Airport Carbon Emissions Reporting Tool (ACERT) to track CO2 emissions at its four biggest airports. The WESC is currently reviewing ACI’s Greenhouse Gas Manual in light of the recent global rollout of ACA and will update ACERT to version 3.0 to make it suitable for the programme’s Level 3 Optimization and Level 3+ Neutrality. The WESC is also developing several new publications, including ICAO’s Airport Planning Manual on infrastructure, a joint paper

Members of ACI’s World Environment Standing Committee at its 32nd meeting in Puerto Vallarta, Mexico

with CANSO on noise management and a joint paper with IATA on managing deplaned waste. Other work items include updating ACI’s Policy Handbook, resilience and adaptation to climate change and talking points on the emerging issue of health impacts. One particular ICAO work item concerns the collection of case studies on Aviation and Community Engagement, with PVR presenting an example to the Standing Committee during the meeting. In addition to the work items discussed, the event provided attendees the opportunity to network during the evening on the beach, with entertainment provided by PVR’s “Baby Mariachi” band—an airport-funded group of young performers given the opportunity to access instruments and develop their musical talents. The children perform on weekends at the airport, entertaining passengers and enhancing the local sense of place. Their talent and enthusiasm was an inspiring reminder that airport social engagement is a key partner to environmental stewardship and social permission for airports to operate and grow.

Puerto Vallarta Airport’s “Baby Mariachi” band entertained attendees during an evening networking opportunity on the beach

ACI World Report â&#x20AC;&#x201C; February 2015

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22 ACI World Report – February 2015

3rd ACI EUROPE Leadership and Human Resources Forum Over 30 passionate Human Resources specialists from 20 international airports gathered on Monday, 1 December for the 3rd ACI EUROPE Leadership & Human Resources (HR) Forum meeting in Munich, Germany. The meeting was held in the framework of the 2014 ACI EUROPE Airport Leadership and Change Management Summit. The host of the meeting and Chair of the Leadership & HR forum, Theresa Fleidl, Vice President Professional Training Policy and Human Resources Marketing at Munich Airport, gave a brief introduction to the latest airport developments, as well as an overview of the survey results on “Equal Participation of Women and Men in Executive Positions at European Airports.” The survey was conducted among several German airports with the purpose of gathering information on the implementation of gender balance strategies and initiatives. The second part of the meeting was devoted to the presentations of the four working groups. The group leaders outlined the main findings of yearly research work in the following areas: leading the change and internationalization; employee

engagement and recognition; succession planning and talent management; and mobility and demographic change. Each group identified the current trends and suggested the action. Bettina Paar of Vienna Airport reported on the results of the annual Human Resources Study Tour 2014, which took place in mid-October. This year the event was dedicated to talent management. The participants visited three airports: Gatwick, Dublin and Istanbul, where they had a closer look into the organization of the talent management departments, as well as their respective challenges and achievements. Our thanks go to the Munich Airport team for the organization of an unforgettable event. The next Leadership & HR Forum meeting will take place 4–5 May 2015 in Paris, hosted by Aéroports de Paris. The Forum is looking forward to welcoming more dedicated members. For all information, please contact Yulia Plyusnina, ACI EUROPE Programme Development Coordinator, at yulia.plyusnina@acieurope.org.

Attendees at the ACI EUROPE Leadership & Human Resources Forum meeting, held 1 December 2014

ACI World Report â&#x20AC;&#x201C; February 2015

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24 ACI World Report – February 2015

ICAO Model Council By Zaheer Aleem, ACI Young Aviation Professional On 5 December 2014, the International Civil Aviation Organization (ICAO) held its inaugural Model Council Session as part of celebrations to mark the 70th Anniversary of the signing of the Chicago Convention. This event, held in the ICAO Council Chamber, replicated formal ICAO Council Sessions and drew significant interest from current and former members of the ICAO community. The Model Council was held to coincide with the conclusion of the second Next Generation of Aviation Professionals (NGAP) Symposium; a meeting to further the industry’s understanding of the anticipated shortfalls in aviation personnel over the coming years. In the months prior to the meeting, all Council States were invited to source nominees for the event either from their respective home nations

or from nationals residing in the vicinity. With the support of their formal Council Members, nominees were requested to submit a Working Paper addressing a specific NGAP theme. The three best papers, as selected by the Model Council Members themselves, were to be presented and debated in the Model Council Session. In the week prior to the meeting, participants were advised that the Working Papers from Australia, Nigeria and the United Kingdom received the most votes and were selected for presentation in the Model Council. ACI was represented in the Model Council by the two candidates of the first Young Aviation Professional Programme (YAPP), a collaborative initiative between ICAO, IATA and ACI aimed at exposing young aviation professionals to global

ACI Young Aviation Professional Zaheer Aleem represents Australia in ICAO’s inaugural Model Council Session, held on 5 December 2014

ACI World Report – February 2015 issues across three organizations. For the event, I as the current ACI Young Aviation Professional (YAP) and former ACI YAP Olga De Frutos Martin, were the representatives from Australia and Spain respectively. With the President of the ICAO Council, Mr. Olumuyiwa Benard Aliu, presiding over the meeting and the Secretary General, Mr. Raymond Benjamin, President of the Air Navigation Commission, Mr. Farid Zizi, and Director of the Air Navigation Bureau, Ms. Nancy Graham, observing at the front of the chamber, the meeting took place with full translation services provided in the six official ICAO languages. All members of the Model Council enthusiastically participated in the discussions and there were many thoughtful comments in response to the three papers. The passionate and fruitful debate related to the future of the aviation workforce and was very well received by the large audience. The President and Secretary General commented on how impressed they had been with the quality of all the Working Papers, as well as by the level of discussion on the day. For participants, this was a unique opportunity for national representation and a practical exercise in international dialogue and resolution.

In concluding the meeting, and in light of the success of the event, the President of the Council remarked that ICAO planned to take action on some of the proposals and issues raised in the Working Papers and the discussions. He assured the audience that a formal report of the meeting would be made available and that there had been some very valuable points to consider for the Organization and the broader industry in dealing with future resourcing challenges in aviation. ACI’s visibility and importance among the leading aviation organizations is growing steadily and its expertise in relating with ICAO affairs is becoming more pronounced both across the technical and aero-political fields. The support ACI showed for this event and the assistance and guidance they provided me in the lead up to the meeting was of tremendous value and something for which I am very grateful. I expect that ACI’s engaging nature and enthusiasm to collaborate with all players in the aviation industry will continue to be demonstrated in similar meetings in the future, just as other aspiring aviation professionals will benefit from the guidance I received.

Former ACI Young Aviation Professional Olga De Frutos Martin (background, right), representing Spain at ICAO’s inaugural Model Council Session, held on 5 December 2014

26 ACI World Report â&#x20AC;&#x201C; February 2015

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Emergency Preparedness and Contingency Planning

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To order your copy, contact us at: publications@aci.aero

ACI_AirportEconRegs_ACIMonthlyReport.pdf

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ACI World Report â&#x20AC;&#x201C; February 2015

2013 ACI Airport Economics Report Global indicators and analyses for over 680 airports, representing 70% of the world's passenger traffic.

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AVAILABLE FOR PURCHASE NOW In its 18th edition, the report provides an invaluable measure of the airport industry's 2012/2013 financial and economic performance based on an annual data survey of the world's airports. For a more in depth look, with detailed analytical sections and performance indicators, preorder the Comprehensive Report. For more information or to purchase your comprehensive copy visit:

www.aci.aero/Publications/New-Releases or +1 514-373-1200

28 ACI World Report – February 2015

Solar Impulse and partners unveil the route of their first round-the-world solar flight attempt Bertrand Piccard and André Borschberg, the Swiss co-founders and pilots of Solar Impulse, along with their partners, last week revealed the detailed global flight route of Solar Impulse 2 (Si2). The first solar-powered plane able to fly day and night will land in 12 locations across the world and travel 35,000 kilometres in the first attempt to fly around the globe without using a drop of fuel. For pilots Piccard and Borschberg, the drive behind their mission is to demonstrate how clean technologies and a pioneering spirit can change the world. The company Solar Impulse signed a cooperation agreement with ACI Europe in 2012 and with ACI World in late 2014 relating to the round-the-world flight.

Solar Impulse unveiled the flight path in Abu Dhabi alongside partner representatives. These included main partners Solvay, Omega, Schindler and ABB. They were also joined by official partners Altran, Bayer, Google, Swiss Re Corporate Solutions, Swisscom and Moët Hennessy alongside Solar Impulse’s host partner Masdar, Abu Dhabi’s renewable energy company.

Si2 will take off from Abu Dhabi in late February or early March of this year and return by late July or early August. The route includes stops in Muscat, Oman; Ahmedabad and Varanasi, India; Mandalay, Myanmar; and Chongqing and Nanjing, China. After crossing the Pacific Ocean via Hawaii, Si2 will fly across the Continental US, stopping in Phoenix and New York City. A location in the Midwest will be decided dependent on weather conditions. After crossing the Atlantic, the final legs include a stopover in Southern Europe or North Africa before arriving back in Abu Dhabi.

“With our attempt to complete the first solar powered round-the-world flight, we want to demonstrate that clean technology and renewable energy can achieve the impossible. We want youth, leaders, organizations and policymakers to understand that what Solar Impulse can achieve in the air, everyone can accomplish here on the ground in their everyday lives. Renewable energy can become an integral part of our lives, and together we can help save our planet’s natural resources,” declared Bertrand Piccard, initiator and chairman of Solar Impulse.

Solar Impulse is an idea born in Switzerland. The first round-the-world solar adventure will span approximately 25 flight days, spread over 5 months and covering approximately 35,000 kilometres at speeds of between 50 and 100 km/h.

Solar Impulse 2 is the first solar-powered plane able to fly day and night; during the first quarter of this year it will make a round-the-world journey spanning 35,000 kilometers

ACI World Report – February 2015

Global Safety Network (GSN) Diploma Programme Do you have the right competencies to be an airport safety professional?

Advance your career with the GSN Diploma Programme! •

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GSN 4 - Working with Annex 14

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30 ACI World Report – February 2015

2015 ACI GLOBAL TRAINING COURSES Developing a Customer Service Culture at Airports* The objectives of this course are to show the importance of providing excellent customer service, how to do it and the benefits for those who do. The course will suggest techniques, principles and the practical applications necessary to allow you and your company to reap the very rewarding benefits that come from excellent customer service. In addition, the course will provide guidance on the implementation of customer satisfaction research, the analysis of the results, the benefits of integrating customer service and security training and the use of performance management to achieve the desired results. More information » Dates

Location

Member/WBP Price

Non-Member Price

24-28 May 2015

Abu Dhabi, UAE

$ 1,600 USD

$ 2,400 USD

14-18 September 2015

Vilnius, Lithuania

$ 1,600 USD

$ 2,400 USD

2-6 November 2015

Kuala Lumpur, Malaysia

$ 1,600 USD

$ 2,400 USD

EASA Implementing Rules for Aerodromes The European Commission Regulation for Aerodromes (EU) No 139/2014 was published in the Official Journal of the EU on 12 February 2014 and came into effect on 6 March 2014. This course aims to provide EU and EEA Member States clear guidance and understanding of the Implementing Rules (IRs) and their Annexes to ensure a smooth transition from their existing national aerodrome regulations to the new regulation while maintaining a high level of civil aviation safety and compliance. The course also reflects best practices in the field of aerodromes, taking into account the applicable ICAO Standards and Recommended Practices (SARPs). More information » Dates

Location

Member/WBP Price

Non-Member Price

23-27 February 2015

Bucharest, Romania

$ 1,450 USD

$ 2,100 USD

1-5 June 2015

Riga, Latvia

$ 1,450 USD

$ 2,100 USD

Airline Management for Airport Professionals* The principle objectives of this course are to provide a broad overview of the airline industry and to create awareness of the underlying marketing, financial, operational and competitive factors influencing airline viability. This course will develop both passenger and cargo models, and will also tackle the variances and implications relative to low-cost carriers and business-only airlines. This course will prepare airport professionals to better understand and thereby manage their relationships with airlines and help them to recognize for themselves the position of their airport in the global marketplace. More information » Dates

Location

Member/WBP Price

Non-Member Price

1-5 March 2015

Abu Dhabi, UAE

$ 1,600 USD

$ 2,400 USD

20-24 April 2015

Athens, Greece

$ 1,600 USD

$ 2,400 USD

28 Sept-2 Oct 2015

Johannesburg, South Africa

$ 1,600 USD

$ 2,400 USD

* This course can be taken as an elective for the Airport Management Professional Accreditation Programme (AMPAP).

ACI World Report â&#x20AC;&#x201C; February 2015

Global Training Course Calendar 2015

Last update: 26 January 2015

2015 Course Calendar ACI Global Training 2015

Date

Course

Programme

ONLINE

20-29 Apr - May 05-13 Oct - Nov

Online - Airport Environmental Management* Online - Airport Environmental Management*

Environment Environment

13-17 20-24 22-26 31-04 07-11 26-30 02-04

April April June Aug - Sep September October November

Airport Enterprise Risk Management Airport Enterprise Risk Management Apron Management GSN 5 - Advanced Safety Management Systems GSN 2 - Airside Safety and Operations Airline Management for Airport Professionals* Air Traffic Forecasting

Mngmt./ Techn. Mngmt./ Techn. Safety Safety Safety Economics Economics

01-05 08-12 22-26 23-27 13-17 19-23 20-24 26-30 06-08 18-22 24-28 01-05 8-10

March March March March April April April April May May May June June

Airline Management for Airport Professionals* GSN 1 - Safety Management Systems Airport Technical Planning GSN 1 - Safety Management Systems Developing a Customer Service Culture at Airports* Airport Communications and Public Relations* Developing a Customer Service Culture at Airports* GSN 3 - Emergency Planning and Crisis Management Airport Air Service Development GSN 2 - Airside Safety and Operations Developing a Customer Service Culture at Airports* Airport Master Planning Accident and Incident Investigation

Mngmt./ Techn. Safety Mngmt./ Techn. Safety Facilitation Mngmt./ Techn. Facilitation Safety Economics Safety Facilitation Mngmt./ Techn. Safety

16-20 23-27 02-04 09-13 16-18 20-24 20-24 11-15 18-22 25-27 27-29 01-05 08-12 15-17 20-24

February February March March March April April May May May May June June June July

Managing Aerodrome Works EASA Implementing Rules for Aerodromes Airport Air Service Development GSN 4 - Working with Annex 14 Air Traffic Forecasting Airline Management for Airport Professionals* Airport Collaborative Decision Making (A-CDM) Airport Revenue Generation* GSN 6 - Aerodrome Compliance and Auditing Wildlife Hazard Management and Prevention Airport Non-Aeronautical Revenues EASA Implementing Rules for Aerodromes Airport Master Planning Airport Air Service Development ACI-ICAO Aerodrome Certification*

Safety Safety Economics Safety Economics Economics Safety Economics Safety Safety Economics Safety Mngmt./ Techn. Economics Safety

11-13 May 15-17 June

Airport Business Development & Planning Understanding ICAO Annex 14

Economics Safety

16-20 27-01 25-29 31-05 22-24

Airport Revenue Generation* Airport Safety Management Systems Implementation* ACI-ICAO Aerodrome Certification* Airport Executive Leadership Programme* Passengers with Reduced Mobility Workshop

Economics Safety Safety Mngmt./ Techn. Facilitation

March Apr - May May May - Jun June

Africa

Asia Pacific

Europe

Latin America

North America

Location

Country

Member/ WBP price (USD)

Language

Non-member price (USD)

ONLINE ONLINE

English English

$ $

1,600.00 1,600.00

$ $

2,400.00 2,400.00

Nairobi Nairobi Johannesburg Johannesburg Johannesburg Johannesburg Johannesburg

Kenya Kenya South Africa South Africa South Africa South Africa South Africa

English English English English English English English

$ $ $ $ $ $ $

1,450.00 1,450.00 1,450.00 1,450.00 1,450.00 1,600.00 950.00

$ $ $ $ $ $ $

2,100.00 2,100.00 2,100.00 2,100.00 2,100.00 2,400.00 1,400.00

Abu Dhabi Abu Dhabi Abu Dhabi Kuala Lumpur Gold Coast Abu Dhabi Gold Coast Abu Dhabi Incheon Kuala Lumpur Abu Dhabi Incheon Kuala Lumpur

UAE UAE UAE Malaysia Australia UAE Australia UAE South Korea Malaysia UAE South Korea Malaysia

English English English English English English English English English English English English English

$ $ $ $ $ $ $ $ $ $ $ $ $

1,600.00 1,450.00 1,450.00 1,450.00 1,600.00 1,600.00 1,600.00 1,450.00 950.00 1,450.00 1,600.00 1,450.00 950.00

$ $ $ $ $ $ $ $ $ $ $ $ $

2,400.00 2,100.00 2,100.00 2,100.00 2,400.00 2,400.00 2,400.00 2,100.00 1,400.00 2,100.00 2,400.00 2,100.00 1,400.00

Bucharest Bucharest Vilnius Riga Athens Athens Bucharest Bucharest Dublin Dublin Istanbul Riga Dublin Riga Dublin

Romania Romania Lithuania Latvia Greece Greece Romania Romania Ireland Ireland Turkey Latvia Ireland Latvia Ireland

English English English English English English English English English English English English English English English

$ $ $ $ $ $ $ $ $ $ $ $ $ $ $

1,450.00 1,450.00 950.00 1,450.00 950.00 1,600.00 1,450.00 1,600.00 1,450.00 950.00 950.00 1,450.00 1,450.00 950.00 2,000.00

$ $ $ $ $ $ $ $ $ $ $ $ $ $ $

2,100.00 2,100.00 1,400.00 2,100.00 1,400.00 2,400.00 2,100.00 2,400.00 2,100.00 1,400.00 1,400.00 2,100.00 2,100.00 1,400.00 2,000.00

Port of Spain Panama City

Trinidad and Tobago English Panama Spanish

$ $

950.00 950.00

$ $

1,400.00 1,400.00

San Francisco San Francisco Montreal Montreal San Francisco

USA USA Canada Canada USA

$ $ $ $ $

1,600.00 1,600.00 2,000.00 6,200.00 950.00

$ $ $ $ $

2,400.00 2,400.00 2,000.00 7,200.00 1,400.00

English English English English English

*Can be taken as an elective for the Airport Management Professional Accreditation Programme (AMPAP) **Course availability and dates subject to change. Please visit our website for the most up-to-date information: http://www.aci.aero/Global-Training For additional information please contact us at training@aci.aero

For more information on ACI Global Training: email: training@aci.aero phone: +1 514 373 1200

Click here to register

32 ACI World Report – February 2015

Airport Operations Diploma Programme

The Programme is exclusively available ONLINE

TRAINING THE NEXT GENERATION OF AIRPORT PROFESSIONALS Did You Know? The Airport Operations Diploma Programme provides airport professionals with a broad understanding of airside operations, terminal and landside operations and business operations in order to empower them with the knowledge to successfully address the operational and business needs of 21st century airports.

Programme Structure The Programme consists of three self-paced online courses: Airside Operations • Terminal and Landside Operations • Airport Business Operations Candidates must successfully complete all three online courses within a three-year time frame.

To register for the Airport Operations Diploma Programme visit www.olc.aero or contact enrolments@olc.aero For more information on ACI Global Training visit www.aci.aero/training or contact training@aci.aero

ACI World Report – February 2015

New from ACI The ACI Guide to Airport Security Assessment of Human Factors in Checkpoint Security

• Developed to equip airports’ security teams with a deeper understanding of human factors that contribute to effective passenger screening. • Covers organization structures and work processes, the technology component and the interface between man and machine and how to optimize the screening checkpoint’s working environment.

The ACI Guide to Airport Security Assessment of Human Factors in Checkpoint Security

• Includes leading industry practices and assists airports benchmark their strengths and weaknesses.

For more information or for a preview of the document, please visit http://www.aci.aero/Publications/New-Releases

www.aci.aero

+1 514 373 1200

34 ACI World Report â&#x20AC;&#x201C; February 2015

ACI EVENTS CALENDAR 25-27 FEBRUARY 2015 ACI 7th Annual Airport Economics & Finance Conference & Exhibition

25-27 MARCH 2015 ACI-NA Airports Canada Conference & Exhibition

London, United Kingdom

Vancouver, BC, Canada

http://www.aci-economics.com

http://www.aci-na.org/event/5342

1-3 MARCH 2015 ACI-NA AirCargo 2015 New Orleans, LA, USA

12-14 APRIL 2015 ACI-NA/AAAE Airport Board & Commissioners Conference

http://www.aircargoconference.com/

New Orleans, LA, USA http://www.aci-na.org/event/5267

3 MARCH 2015 ACI-NA Commissioners Congressional Reception

15-18 APRIL 2015 ACI-NA Legal Affairs Spring Conference

Washington, DC, USA

New Orleans, LA, USA

http://www.aci-na.org/event/5525

http://www.aci-na.org/event/5192

3-4 MARCH 2015 ACI-NA/AAAE Washington Legislative Conference

18-25 APRIL 2015 ACI Africa Board Meeting, Regional Conference & Exhibition

Washington, DC, USA

Casablanca, Morocco

http://www.aci-na.org/event/5344

http://www.aci-africa.aero/

22-25 MARCH 2015 ACI-NA Operations & Technical Affairs Conference, ACI-NA Environmental Affairs Conference, ACI-NA Business Information Technology Conference, and ACI-NA Public Safety & Security Spring Conference

20-22 APRIL 2015 ACI-NA Business of Airports Conference

Vancouver, BC, Canada http://www.aci-na.org/conferences

Phoenix, AZ, USA http://www.aci-na.org/event/5193

April 20-22, 2015 ACI EUROPE 24th Airport Commercial & Retail Conference & Exhibition Milan, Italy http://www.aci-europe-events.com/airportcommercial-retail/

For a complete list of events visit: www.aci.aero/events

ACI_EconRegs_ACIMonthlyReport_8-21.pdf

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ACI World Report â&#x20AC;&#x201C; February 2015

The ACI Guide to Airport Economic Regulation

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AVA I L A B L E F O R P U R C H A S E N O W A guide to help airports understand models, criteria and best practices in the implementation of economic regulation as they relate to an airportâ&#x20AC;&#x2122;s vision and objectives.

Call +1 514 373 1200 to place your order now For more information or to purchase your copy, visit www.aci.aero/publications/new-releases

36 ACI World Report â&#x20AC;&#x201C; February 2015

Regional World Business Partner Contacts ACI WBP AFR Contact: Ali Tounsi Email: atounsi@aci-africa.aero Website: www.aci-africa.aero ACI WBP ASIA-PAC Contact: Yulim Lee Email: yulim@aci-asiapac.aero, wbp@aci-asiapac.aero Website: www.aci-asiapac.aero ACI WBP EUR Contact: Yulia Plyusnina Email: Yulia.Plyusnina@aci-europe.org Website: www.aci-europe.org ACI WBP LAC Contact: Javier Martinez Email: jmartinez@aci-lac.aero Website: www.aci-lac.aero ACI WBP NA Cassandra Lamar Email: clamar@aci-na.org Website: www.aci-na.org

Watch us on YouTube: www.youtube.com/AirportsCouncilWorld We encourage members to submit any interesting videos of airports or airport-related events to us, which we will make available on our YouTube channel. Contact: Brent Taylor Manager, Digital Marketing & Communications ACI World btaylor@aci.aero

ACI World Report – February 2015

ACI PUBLICATIONS CATALOGUE A comprehensive overview of ACI publications covering all elements of airport operations. Discover how they can help you meet all your business needs!

“Knowing where you want to go is only half the battle; you need to know how to get there. The sharing of knowledge and best practices is the most effective way to accelerate progress by avoiding false starts and wrong turns.” – Angela Gittens, Director General, ACI World

To download the ACI Publications Catalogue Click Here

For more information, please contact us at: publications@aci.aero +1 514 373 1200

38 ACI World Report – February 2015

> Airport World 6 2014 Now available online

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