AIRPORTS COUNCIL World Report DECEMBER 2014 INSIDE THIS ISSUE Message from Angela Gittens, Director General, ACI World 23rd Annual AVSEC World: International Aviation issues come home ACI Sound Bites: Quotes from Regional Heads Michael Rossell appointed Deputy Director General at ACI World ACI Asia-Pacific Small and Emerging Airports Seminar concluded in Bali ACI World Safety and Technical Committee meets in Melbourne, works on input to ACI and ICAO best practice handbooks ACI-NA’s Burke testifies before Department of Transportation advisory panel Talent management for airport professionals ACI Airport Carbon Accreditation programme reaches global status Global passenger traffic grows by 4.7% by the end of the 3rd quarter; air freight volumes post robust increases for September Successful World Business Partners meeting takes place at the 2014 Airport Exchange 2015 Airport Hackathon to be held at Amsterdam’s Schiphol Airport Featured ACI Global Training courses 2015 course calendar (January-June) ACI Welcomes new World Business Partners ACI events calendar
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ACI World Report – December 2014
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ACI World Report – December 2014
Message from Angela Gittens Director General, ACI World Dear Colleagues, On 7 December, the international aviation world celebrates the 70th anniversary of the signing of the Chicago Convention. With this document as its foundation, civilian air travel has flourished over the second half of the 20th century and into the 21st, and while priorities naturally evolve over time, the crux of the Convention is still remarkably relevant. Values such as promoting “cooperation between nations and peoples” and ensuring that the industry grows “in a safe and orderly manner” are as rooted in stakeholders’ actions today as they were 70 years ago. For ACI’s part, we are working more closely than ever with the International Civil Aviation Organization (ICAO), established the same year the Chicago Convention was signed, to ensure that airport issues are appropriately addressed in amendments to the Convention’s 19 Annexes, and that they are top of mind when international decisionmakers deliberate. Airports are key economic engines for their communities. To play their proper role, airport managers must ensure the conduct of safe, secure and sustainable operations, compete effectively in the air service marketplace and achieve excellence in customer service, working with and through a multitude of role players on the airport platform. To help our Members succeed, ACI’s work at the World and Regional levels runs the gamut— the
Airport Excellence (APEX) in Safety peer review programme; the publication of bestpractice documents across all disciplines of airport operation and management; training and developing the next generation of airport professionals; producing industry data and analyses; enabling benchmarking of customer service performance excellence with the Airport Service Quality (ASQ) programme; the Airport Carbon Accreditation programme, now fully global with the adoption of the programme by the ACI-Latin AmericaCaribbean Region last month; and organizing conferences and exhibitions, by the industry, for the industry, so that airport professionals can network and share with one another and with the professionals from other segments of the aviation industry. And towards that end, the last two conferences of the year are the ACIEUROPE 4th Annual Airport Leadership & Change Management Summit in Munich, 1–3 December and the ACI-North America International Aviation Issues Seminar in Washington, D.C., 4–5 December. And coming early in 2015 is the highly respected ACI Economics and Finance Conference, in London from 25–27 February. These are but a few of the opportunities that reflect the breadth of topic areas put on by ACI throughout the year for the development of airport and aviation professionals.
ACI World Report – December 2014 Indeed, ACI believes that our people are our most valuable resource, and in addition to events, the ACI Global Training team has been hard at work finalizing the 2015 course calendar and translating the popular online Airport Operations Diploma Programme (AODP) course into Spanish. Guided by the Global Training Steering Group, ACI’s training offer has had its busiest year with more collaborations with ICAO and more development of on-line and classroom content to meet the dynamic needs of our Members. Hard at work as well is the ASQ team, making the transition to a new service provider, TNS Canada, a global market research firm with operations in 80 countries. To make this programme fully responsive to Member needs, we have formed an ASQ Steering Group to guide the transition and long-term development, and an Advisory Group to generate new ideas and best practices for customer service research and benchmarking. In the coming months you’ll see the introduction of new and improved interactive
online deliverables, including a sample plan management tool; quarterly sample plans; an online reporting portal to deliver tailored and dynamic analyses; enhanced static reports; an improved dissatisfied passenger probe; better data quality control and audit processes; and increased programme transparency and reliability. 2015 will be an exciting year for ACI. There are many more new developments on the horizon as we continue to represent the interests of airports on the world stage and contribute to the excellence of airport operations and management.
Angela Gittens Director General ACI World
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ACI World Report – December 2014
23rd Annual AVSEC World:
International Aviation issues come home By Kevin M. Burke, President and CEO, ACI-North America A few weeks ago, I participated on a panel discussion during the 23rd AVSEC World, where I had the privilege to discuss the challenges in meeting future security demands amidst an uncertain global political climate with the heads of IATA, CANSO and Air Canada, as well as ICAO’s deputy director of aviation security and facilitation. As the panel’s sole airports representative, it was a valuable opportunity for me to share our industry’s perspective and recommendations for ensuring safe and secure commercial air travel, especially in an era of constrained governmental resources. In both the United States and Canada, federal budgetary limitations continue to squeeze staffing levels at security checkpoints and international arrivals areas. Meanwhile, recent alerts and threats pertaining to commercial air travel have resulted in increased security screening procedures. This combination of factors has created quite the conundrum for North America’s airports: they’ve been tasked to do much more with much less, and failure is not an option. In a perfect world, American and Canadian airports would be fully funded to carry out the security and facilitation initiatives mandated by Washington and Ottawa. In reality, the fiscal environments in which our airports operate demand creative and collaborative solutions favoring the risk-based over the redundant. Take for example the Transportation Security Administration’s (TSA) PreCheck program. From a practical perspective, PreCheck harnesses available data—provided by passengers on a voluntary basis—and intelligence information to serve as an indicator to guide the application of screening resources. From the passenger’s perspective, it’s even more straightforward—no need to remove shoes, acceptable liquids and other items that can slow down the line. As I expressed to my fellow AVSEC World panelists, ACI-North America (ACI-NA) fully supports
PreCheck, and we’ve been working with TSA to significantly increase enrollment. Similarly regarding facilitation, ACI-NA has been a strong proponent of U.S. Customs and Border Protection’s (CBP) Global Entry and the Canada Border Services Agency’s NEXUS programs, and we’ve encouraged the expansion of reciprocal agreements with other countries in order to allow their citizens to participate in trusted-traveler programs. We’ve also championed collaborative technologies to reduce administrative burdens, most notably the Automated Passport Control (APC) kiosks and the Mobile Passport Control (MPC) smartphone app. Like PreCheck, these initiatives have resulted in measurable gains for participating airports, their federal partners and the passengers they serve. ACI-NA’s International Aviation Issues Seminar, December 4-5 in Washington, is an opportunity to continue the conversation started at AVSEC World, and I’m pleased to note that our keynote address will be delivered by CBP’s acting assistant commissioner, John Wagner, who has been instrumental to realizing APC and MPC. I hope that you’re able to join us and representatives from across the aviation community as we continue to discuss challenges and explore solutions in an increasingly complex world.
Kevin M. Burke, President and CEO of ACI-North America, recently participated in a panel discussion on meeting future security demands at the 23rd Annual AVSEC World
ACI World Report – December 2014
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ACI World Report – December 2014
ACI SOUND BITES “The tragedy experienced at Los Angeles International Airport last year is a somber reminder that our work to ensure the safety and security of the traveling public will never be complete. Our thoughts are with Transportation Security Officer Gerardo Hernandez’s family and all of the Transportation Security Administration personnel and airport law enforcement officials who bravely serve on the front lines of aviation security on this very difficult anniversary.” Kevin M. Burke, President and CEO, ACI-North America (on the one-year anniversary of the 1 November 2013, shooting at Los Angeles International Airport) ========================================================= “It is my honour to welcome our new ACI-LAC President, Hector Navarrete, a distinguished and well known airport professional known throughout the industry. He will lead our organization with his characteristic energy and enthusiasm. It will be a privilege to work along with the new President and to be part of success of this dynamic organization in the coming years” Javier Martinez, Director General, ACI Latin America-Caribbean (on Hector Navarrete being named President of ACI-LAC during the ACI-LAC General Assembly in Cancun, Mexico on 10 November 2014) ========================================================= “We are delighted to see Airport Carbon Accreditation become available to members of ACI-LAC. It’s a big moment for the programme, as it demonstrates the momentum the airport industry’s climate change commitment has gained over the past 7 years and that the demand for this kind of tool is now genuinely global. Many industries talk about their commitments. A significant part of the global airport industry is already actively addressing its carbon emissions—and they have mobilized on this, of their accord. They are proactively reporting on their carbon reduction activities every year and the number of airports is constantly growing too. An impressive 1.48 billion air passengers now travel through airports certified at one of the 4 levels of the programme.” Olivier Jankovec, Director General, ACI EUROPE (on the worldwide adoption of ACI EUROPE’s Airport Carbon Accreditation programme)
ACI World Report – December 2014
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“The use of airport charges to manage scarce capacity and invest in additional capacity is warranted. However, ACI Africa urges all States to impose levies only to recover the costs of providing services and functions which directly relate to and benefit civil aviation operations.” Ali Tounsi, Secretary General, ACI Africa (at the Inaugural Aviation Industry Growth and Safety Conference, 4–6 November 2014, Johannesburg, South Africa) ========================================================= “ACI Asia-Pacific for the first time participated in the annual ICAO Asia-Pacific Directors General of Civil Aviation Conference hosted by the Civil Aviation Department of Hong Kong from 24–27 November. The conference was an excellent opportunity for us to raise awareness among civil aviation regulators of the work of ACI on APEX in Safety, our safety review program; carbon footprint certification; economics of airports; and Smart Security together with IATA to an audience of more than 30 states and international aviation organizations.” Patti Chau, Regional Director, ACI Asia-Pacific (on raising awareness of ACI activities at ICAO) =========================================================
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Michael Rossell appointed Deputy Director General at ACI World Airports Council International (ACI) World this month appointed Michael Rossell as its new Deputy Director General. Formerly Director of ICAO Relations with ACI World, he will continue to promote the interests of the world’s airports at the International Civil Aviation Organisation (ICAO) and with international partners, and will take on additional corporate responsibilities within ACI. “Michael has used his extensive knowledge of aviation and transport policy, and his experience as former UK Permanent Representative to ICAO, to strengthen ACI’s engagement with ICAO at all levels. He has also brought fresh ideas on developing the corporate culture of ACI and I have asked him to develop these further as we go forward to deliver our strategic objectives,” said Angela Gittens, Director General, ACI World. Mr. Rossell joined ACI World as Director of ICAO Relations in July 2012 having spent 26 years with the United Kingdom Department for Transport. Since 2006 he had been the UK Permanent Representative at ICAO where he was the First Vice President of the Council from 2011 to 2012. He was also the founding Chair of the Human Resources Committee, amending staff regulations, introducing an ethics framework and improving the process for appointment of Secretary General; and a two-term Chairman of the Finance Committee setting the 2011 to 2013 budget. Prior to relocating to Montreal, Mr. Rossell spent six years in the European Union in Brussels, working both for the European Commission as a national expert, and as the Transport Attaché representing the UK on EU Council working groups where he developed and negotiated transport policy for adoption by Ministers. He also chaired these groups during the UK Presidency in the second half of 2005. Commenting on his appointment, Mr. Rossell said, “Working with ACI has been a high-point
Michael Rossell, Deputy Director General, ACI World
of my career and I look forward to the additional opportunities and challenges presented in my new role - airports are an essential part of the aviation system and I will work very closely with ICAO and other stakeholders to make sure their voice is heard.” Michael replaces Craig Bradbrook who took the position of Vice-President of Aviation Services at the Greater Toronto Airports Authority. Ms. Gittens added, “I also want to thank Craig for his many contributions to ACI since 2006. During his eight year tenure, Craig worked on security matters, as well as passenger and cargo processing, leveraged IT to increase airport operational efficiency and helped establish ACI’s business continuity and airport pandemic preparedness guidelines. Importantly, Craig also brought his service quality experience to ACI and helped to build the Airport Service Quality (ASQ) Survey programme to the success it has today.”
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ACI Asia-Pacific Small and Emerging Airports Seminar concluded in Bali By Yulim Lee, Manager - Member Services & Events, ACI Asia-Pacific Aviation professionals, government officials and business leaders gathered in Bali, Indonesia as they attended the 10th ACI Asia-Pacific Small and Emerging Airports Seminar organized by ACI Asia-Pacific and hosted by Angkasa Pura Airports, operator of 13 airports in Indonesia. The Small and Emerging Airports Seminar is an event dedicated to addressing the common interests and concerns of small and emerging airports in the Asia-Pacific region. Aviation professionals and business leaders were invited to share their insights on issues relating to the theme of “Navigating Aviation Growth and Challenges in Southeast Asia.” The event was held from 20–22 October 2014 and comprised of a pre-seminar workshop on airport economics, a main conference and the ACI Asia-Pacific Small and Emerging Airports Network meeting.
significant platform which aims at promoting exchange of experiences among the small yet emerging airports.” While Asia-Pacific is experiencing a strong and steady growth in passenger traffic, he called upon airports in the region to equip themselves to tackle the challenges and embrace the opportunities that this growth will bring. He affirmed to the delegates that ACI Asia-Pacific will continue to work closely with its airport members to build a brighter future for the aviation industry.
In his opening remarks to all delegates, ACI AsiaPacific President, Dennis Chant, thanked Angkasa Pura Airports for their generous support and hospitality. Commenting on the event and the ACI Asia-Pacific Small and Emerging Airports Network, he said, “Over the years, the smaller and emerging airports in the Asia-Pacific were supported by ACI Asia-Pacific under this
“Indonesia, as a fast-growing country, needs a strong foundation of world-class infrastructure, including modern airports. To keep pace with the rising traffic demands, Indonesia needs to upgrade facilities in the areas of service, hospitality, science and research. Through international conferences like the ACI Asia-Pacific Small and Emerging Airports Seminar, where international aviation professionals gathered in Indonesia, we benefitted from the discussions as we examined the challenges we face in the Southeast Asia aviation industry,” said Tommy Soetomo, President Director of Angkasa Pura Airports.
(from left) Tommy Soetomo, President Director of Angkasa Pura Airports; Patti Chau, Regional Director of ACI AsiaPacific and Dennis Chant, President of ACI Asia-Pacific
ACI Asia-Pacific President, Dennis Chant (left) receives an appreciation plaque from Robert Waloni, Director, Angkasa Pura Airports at the Dufry-sponsored Gala Dinner
ACI World Report – December 2014 Organiser
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ACI World Safety and Technical Committee meets in Melbourne, works on input to ACI and ICAO best practice handbooks By David Gamper, Director, Safety & Technical, ACI World The ACI World Safety and Technical Committee met from 21 to 23 October in Melbourne, hosted by Melbourne Airport, which has participated in the committee for many years. The meeting was attended by nineteen members, three World Business Partners, four ACI staff from regions and the World office, and eight guests. The meeting began with progress reports, then split into four working groups on the second day, and on the last day provided a comprehensive update on work with ICAO and IATA on safety and technical affairs, as well as a look forward to plan the committee’s future work. Subjects covered included the APEX in Safety programme (with proposals to increase committee support) and the ACI Recommended Practice on Safety KPIs, which was endorsed by the Executive Committee in May 2014. The next step—the data collection form—was agreed. The first edition of the Emergency Preparedness and Contingency Planning Handbook for airports was presented. A product of the committee, it was published on 1 October and sent to all members of ACI as well as committee members.
The four working groups undertook a review of ground handling policy and the Policy handbook; development of the ACI Apron Safety Handbook; the ACI Safety Management Systems Handbook; and ACI input to ICAO guidance material on Airport Collaborative Decision Making. Other subjects covered included ATM Modernization, Advanced Surface Movement Guidance and Control Systems (A-SMGCS), Obstacle Clearance and the Remote Tower concept. The committee held a round table of current hot issues at each airport, as well as reports from regions and lessons learned from recent safety-related incidents. The Australian Airports Association (AAA) made a presentation on its activities, including a review of Australia’s Aviation Safety Regulations and its planned events for enhancing safety, such as its annual Airport Safety Week. The meeting was followed by a visit to Melbourne airport, both terminal and airfield, and a briefing on the airport’s ambitious expansion plans, including two new runways.
The recent ACI World Safety and Technical Committee, held in Melbourne and hosted by Melbourne Airport
ACI World Report – December 2014
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ACI-NA’s Burke testifies before Department of Transportation advisory panel By Caroline O’Reilly, Senior Manager, Communications and Marketing, ACI-North America
On October 29, ACI-North America (ACI-NA) President and CEO Kevin M. Burke testified before the sixth meeting of the U.S. Department of Transportation’s Advisory Committee for Aviation Consumer Protection. His remarks focused on the importance of the Passenger Facility Charge (PFC) local user fee and the way it can help modernize U.S. airport infrastructure. “Airports are more than gateways to travel; they are gateways to economic opportunity for local communities and the passengers who travel through our terminals every day,” Burke told the committee. “At the same time, our nation’s aviation infrastructure is under significant strain as we plan for the future.” Citing data from the Federal Aviation Administration, Burke explained that by 2027, one billion annual passengers are expected to travel through U.S. airports, and that the time is now to comprehensively modernize
airport infrastructure. “As our aviation system continues to age—even now, the average airport facility is more than 40 years old—new demands for air service require us to rethink the way we finance airport improvement projects to meet the needs of the 21st century traveling public,” said Burke. According to ACI-NA’s most recent economic impact study released earlier this year, airports generate more than US$1.1 trillion in economic activity, and airports in the United States directly support more than 1.2 million jobs and indirectly support more than 9.6 million jobs. The centerpiece of ACI-NA’s advocacy efforts in Washington, D.C. in 2015 will be to successfully modernize the PFC, which is an important source of funding for airport infrastructure projects, and restore its full purchasing power.
Talent management for airport professionals Investing in both current and future airport professionals makes good business sense By Kevin Caron, Head, Global Training & Human Resources, ACI World
At Airports Council International (ACI), our members are continually looking at ways of investing in their people. As airport Human Resources (HR) moves to the strategic function of business partner, HR professionals continue to work closely with airport senior management to attract, hire, develop and retain talent. To this end, many in the airport HR profession are forward-looking in terms of talent management. By doing so, they are making sure their operations will be positively positioned to succeed in the global competitive market for talent. Taking this into consideration, HR professionals must adopt an integrated approach to talent
management because it offers a path towards organizational excellence in safety, security, operations and leadership. Talent management is the science of using strategic human resource planning to improve business value and allow companies to reach their goals. Every part of recruiting, developing, rewarding and retaining talent is a part of talent management. ACI members are keenly aware that the people working for the world’s airports are committed to providing safe, secure and customer-focused service to the travelling public. To be able to maintain this, we need to take a genuine
ACI World Report – December 2014 interest in the future career growth of our airport employees. Talent must be taken seriously by both managers and the leadership team in cooperation with the HR team. By doing so, we are building loyalty, and loyalty increases business and operational excellence. Engaged employees are more innovative and productive. Good, talented people naturally want to advance, and appreciate meaningful support in the process. In a recent article, the Society for Human Resource Management (SHRM) identified four key steps to improving talent management: 1. Understand the needs and dynamics of the talent pools. 2. Quantify what’s happening in the talent pipeline. 3. Shape the portfolio of experiences for key employees. 4. Approach talent decisions with a long-term mindset. The first step involves the needs of talent pools with regard to education, specific training, wellness and a positive work environment that promotes cooperation. The second step encourages the organization to
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focus inward to determine what talent is currently available within the airport. This would include the need for HR to collect data to identify where there is job movement in terms of high/low rates of attrition, for example, in the airport operations department. Once complete, the organization can determine whether to promote internally or hire externally. The third step is related to the development of job competency requirements. This would determine, for example, the skills required to become the airport’s Director of Engineering or Director of Security. The fourth step deals with managing talent development as a function of the airport’s longterm strategic plan. This process allows for the evaluation of who should move to which role, when investments should be made in additional education or coaching, and when investments should be ended. Talent management need not be complicated or costly. At its core, it is mostly a matter of good managers taking the time to understand their employees person-to-person, recognizing their skills and needs, and linking this to the airport’s strategic plan. If it is done well, the payoff can prove to be substantial in terms of long-term loyalty. If it is poorly done, the results can be devastating and costly over many years to come.
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ACI Airport Carbon Accreditation programme reaches global status Airports Council International – Latin America & Caribbean (ACI-LAC) recently announced the regional launch of the Airport Carbon Accreditation programme at their 23rd Annual Assembly, Conference and Exhibition. The programme has now been extended to all ACI regions and has just achieved global reach, providing significant benefits to airports worldwide. Airport Carbon Accreditation, pioneered by ACI EUROPE in 2009, independently assesses and recognizes airports’ efforts to measure, manage and reduce their CO2 emissions. It is independently administered, institutionallyendorsed and has won praise from the International Civil Aviation Organization (ICAO), the United Nation Environment Panel (UNEP) and the European Union (EU). “This milestone clearly demonstrates airports’ dedication to sustainable growth and that we are taking proactive and robust actions to achieve aviation’s commitment made in September at the United Nations Climate Summit,” said Angela Gittens, Director General, ACI World.
Airport Carbon Accreditation is now live across the world and the 111 airports certified by the programme welcome 25.9% of global air passenger traffic annually. Other ACI initiatives aimed at curbing CO2 emissions include reducing taxiway separations, Airport Collaborative Decision Making (A-CDM)—a system that can reduce taxi times, optimize airport throughput, increase capacity and operational efficiency, save fuel and alleviate noise —and the Airport Carbon and Emissions Reporting Tool (ACERT), a free software tool developed by Transport Canada which allows airports to begin tracking their emissions and which can be used as a first step toward Airport Carbon Accreditation. For more information on ACI’s commitment to ensuring the sustainable growth of the worldwide aviation industry, please visit www.aci.aero/ environment. To find out which airports are certified at one of the 4 levels of Airport Carbon Accreditation, visit http://www.airportcarbonaccreditation.org/ airport/participants.html.
At the Summit, ICAO and the Air Transport Action Group (ATAG), representing the global aviation industry, said: “Air transport connects the world. It is a vital engine of global economic growth supporting over 58 million jobs and $2.4 trillion in gross domestic product. In order that all parts of the world are able to benefit from the rapid connectivity advantages of air transport, the sector has committed itself to a pathway of sustainable growth encompassing all areas of the commercial industry and governments working in partnership.” “Aviation’s goals and our renewed commitment to stabilizing aviation’s carbon emissions from 2020 will be communicated at the Conference of the Parties (COP20) due to take place in Lima in December 2014. With programmes like the Airport Carbon Accreditation, improvement will continue to be delivered,” said Gittens.
Javier Martinez, Director General of ACI Latin AmericaCaribbean (front left) and Olivier Jankovec, Director General of ACI EUROPE (front right) officially bring the Airport Carbon Accreditation programme to the Latin America-Caribbean region in the presence of ACI Latin America-Caribbean Board members Fernando Bosque (back left) and Hector Navarrete Muñoz (back right).
ACI World Report – December 2014
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ACI Economics
Global passenger traffic grows by 4.7% by the end of the 3rd quarter; air freight volumes post robust increases for September According to ACI World’s latest statistics for the period of January to September 2014, passenger traffic grew by 4.7% on a yearto-date basis. Passenger numbers also grew by almost 5% year-over-year for the month September. Airports reported an increase of 5.1% in international passenger traffic; domestic passenger traffic increased by 4.9% as compared to September 2013. African airports continue to experience a strong recovery in passenger traffic. North Africa’s passenger traffic strengthened after a dismal period in 2012 and 2013 due to the unrest brought on by the Arab Spring. From the eve of the Egyptian army-led overthrow of President Morsi to its aftermath, the tourist economies in the region were crippled as passenger traffic dropped significantly in 2013. Cairo (CAI) and Hurghada (HRG), two of Egypt’s major airports, saw passenger traffic jump back by 23.2% and 457.2% respectively for the month of September. Despite the adverse effects of the Ebola crisis on air transport in western parts of the African continent, overall African passenger traffic increased by 9.6%. The Middle East also achieved robust growth in passenger traffic at 9.3% for the month of September. Dubai (DXB), the world’s busiest international airport, and Doha (DOH), another major international airport in the region, both achieved growth of 10%. Abu Dhabi (AUH) also achieved a significant increase of 23.9% in passenger numbers for the month of September.
Despite the adverse effects of the Ebola crisis on air transport in western parts of the African continent, overall African passenger traffic increased by 9.6%.
Global air freight traffic continued to maintain the upward trend in volumes and year-over-year growth rates for the month of September. The Asia-Pacific region experienced growth of 5.1% in overall passenger traffic. The domestic Chinese market was a large contributor to this growth. Many Chinese airports achieved double digit gains in passenger traffic. European airports continue to recover in 2014 from the weakened Euro area that persisted throughout 2013. While Paris (CDG) saw a sharp decline in passenger traffic by 12.3%, this was attributable to Air France’s pilot strike in the latter half of the month. On the upside, both Istanbul airports (IST and SAW) reported impressive gains of 11% and 18.5% respectively. On the whole, passenger traffic at European airports increased by 4.6%. North American and Latin America-Caribbean airports grew by 4.5% and 4.1% respectively in passenger traffic. Global air freight traffic continued to maintain the upward trend in volumes and year-over-year growth rates for the month of September. The overall accumulated volumes for the last twelve months rose by 4.5% while volumes jumped up by over 6% on the month. Both the domestic as well as the international freight market posted robust gains for the month of September. International freight volumes jumped up by 6.5% whereas domestic volumes increased by 5.5%. Asia-Pacific posted strong increases air freight volumes at 6.1% for the month of September. The world’s largest air freight hub, Hong Kong (HKG), increased volumes by 5.8% for the month.
ACI World Report – December 2014 North America also experienced buoyant air freight traffic growth following a weakened air freight market in 2013. Memphis (MEM), North America’s busiest freight airport and FedEx hub, and Louisville (SDF), the UPS hub, grew by 4.5% and 7.7% for the month of September. With ongoing weakness in the Brazilian and Argentinian economies, freight volumes in LatinAmerica-Caribbean contracted for the month of September by 1.4%. Europe and Africa experienced more moderate growth in the realm of 3% year-over-year. Dubai World Central (DWC), the Middle Eastern airport that has experienced exponential growth, is now a major contributor to overall increases in freight volumes for the region. Although it has only recently commenced operations, by the end of September alone, air freight volumes at DWC have surpassed the 500 thousand metric tonne threshold on a year-to-date basis, which represents an increase of over 255% as compared to the previous year.
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weak output growth in the first half of 2014. Emerging markets also felt the brunt of the slowdown with Brazil slipping into a recession. The geopolitical tensions in Eastern Europe and Russia continue to threaten business confidence across those regions as well. In spite of the strong positive relationship between airport traffic and the broader economy, aviation markets remain resilient and continue to grow. Passenger traffic in the Euro area and North America will likely experience higher growth levels as compared to 2013 with global growth in passenger traffic ending the year in the realm of 5% for 2014.” said ACI World’s Economics Director Rafael Echevarne. “Air freight also continues to show a glimmer of hope, irrespective of downside risks in the global economy. Volumes have remained above 2013 levels for all of 2014 up to the 4th quarter. This is cause for optimism given that the air freight markets were particularly sluggish over the last three years. Growth in global freight volumes will likely end the year in the realm of 4% for 2014 as compared to the previous year’s volumes.”
“The global economy continues to experience a rocky recovery. Major economies such as the United States, the Euro area and Japan faced
ACI World Statistics www.aci.aero/airport-statistics
SUMMARY WORLDWIDE TRAFFIC RESULTS, July 2014 (% CHANGE) September 2014 over September 2013
Year to Date 2014
12-Month Rolling Year
PaxFlash International Passenger
5.1
5.7
5.7
Domestic Passenger
4.9
3.9
3.9
Total Passenger
4.9
4.7
4.8
FreightFlash International Freight
6.5
5.8
5.4
Domestic Freight
5.5
2.7
2.7
Total Freight
6.2
4.9
4.5
For regional results and trend graphics of passenger and freight traffic from September 2014, please click here.
World Report1 –4/30/14 December 2014 ACI_StatsAd_2014_ACIMonthly.pdf 12:30 PM 22 ACI
Every airport. Every passenger. Every movement.
Data at your fingertips.
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From the movements of passengers and cargo to the analysis of airport economic data, ACI offers an array of statistical services to customize any data set based on client needs and preferences. If you prefer derived traffic indicators, measures of traffic seasonality, airport rankings, comparative airport user charges or simply just a raw data set for a specific group of airports and time series, simply send your request to publications@aci.aero or call+1-514-373-1200 You may also subscribe to one of ACI’s flagship publications covering comprehensive monthly or annual airport statistics at www.aci.aero.
For a list of organizations already turning to ACI for data, please contact us.
www.aci.aero
+1.514.373.1200
ACI_AirportEconRegs_ACIMonthlyReport.pdf
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ACI World Report – December 2014
2013 ACI Airport Economics Report Global indicators and analyses for over 680 airports, representing 70% of the world's passenger traffic.
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AVAILABLE FOR PURCHASE NOW In its 18th edition, the report provides an invaluable measure of the airport industry's 2012/2013 financial and economic performance based on an annual data survey of the world's airports. For a more in depth look, with detailed analytical sections and performance indicators, preorder the Comprehensive Report. For more information or to purchase your comprehensive copy visit:
www.aci.aero/Publications/New-Releases or +1 514-373-1200
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24 ACI World Report – December 2014
Successful World Business Partners meeting takes place at the 2014 Airport Exchange
Some 40 participants gathered on Monday, 3 November for an informal exchange of views at the onset of the 2014 ACI Europe/ACI Asia-Pacific Airport Exchange in Paris, France.
allowing them to interact in a relaxed atmosphere with the industry decisionmakers, have productive discussions and quality networking time prior to the official start of Airport Exchange.
These ten minute speed-networking sessions with selected airport leaders is the format preferred by representatives of our active World Business Partners,
Our thanks go to the generous host of Airport Exchange, Aéroports de Paris, who kindly sponsored the meeting, represented by Erick Bouraï, Head of Aviation Security at Aéroports de Paris and Vice Chair of the ACI EUROPE Aviation Security Committee.
Erick Bouraï (second left) answering World Business Partners’ questions
The 9th edition of Airport Exchange gathered over 1,200 participants in Paris from 3–5 November 2014 and is a partnership between the European and Asia-Pacific ACI Regions. Delegates enjoyed five concurrent conferences, had the opportunity to visit 55 exhibitors and participated in two exceptional social events, the welcome reception at the mythic Musée d’Orsay, and a breathtaking gala dinner at Cirque Gruss.
ACI World Report – December 2014
16 – 18 September 2015 | Hong Kong
The global airport commercial revenues conference Organised by
Hosted by
Moodie Report The
-
SAVE THE DATE For sponsorship opportunities please contact Sarah Genest at Sarah.Genest@TheMoodieReport.com
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26 ACI World Report – December 2014
2015 Airport Hackathon to be held at Amsterdam’s Schiphol Airport By Serge Yonke Nguewo, Manager, Facilitation and Airport IT, ACI World During the recent ACI ACRIS (Fraport, 24 September 2014) and WAITSC (Durban, 7 October 2014) meetings, the idea was presented to organize an aviation communitywide Hackathon. Schiphol IT is taking the lead to organize the Airport Hackathon and is currently looking for organizations that are interested in participating. This first Hackathon is to be scheduled in 2015 at a date and place to be confirmed. Pressure cooker for new ideas A Hackathon is a programming competition where small teams of developers work intensively for 36 hours to build a mobile app using web services, APIs and datasets provided by partner organizations. It is a battle of skills and a pressure cooker for new ideas. Unlike the name “Hackathon” may imply, the event has nothing to do with breaking into your systems! For participants we expect to deliver inspiring new apps and usage of technology for one or several airports. To be able to get value from a Hackathon, a participant would be required to provide web services, APIs and datasets for the programmers to work with, such as Flight API, Passenger & Baggage Conformance Services, or a dataset of all baggage entries and exits from a baggage handling system. On top of this, of course, developers are also able to use the “regular” APIs of Google, Twitter, etc. Overview of interested parties Currently we would like to compile overview of the number of interested parties. We do not view it as a commitment; it is only to provide us with an indication whether there is enough interest to invest in launching an Airport Hackathon. The Hackathon organizing team will
make the final decision about participants and timing of the event to ensure an effective and efficient programming contest. Next steps The Hackathon team will work with all interested parties to develop a plan to assist them in getting support from their respective organizations. Parties interested in participating are asked to email Serge Yonke Nguewo at SYonkeNguewo@aci.aero. Images from the last Airport Hackathon at Amsterdam’s Schiphol Airport
ACI World Report – December 2014
IATA-ACI Airport Development Reference Manual
10th Edition >>> 1st Roll-Out Redefining the Levels of Service (LoS)! For more than 40 years, the Airport Development Reference Manual (ADRM) has defined excellence in airport design for thousands of users worldwide. Now, IATA, in collaboration with ACI, is making a great product even better. The 10 th Edition ADRM has been completely redesigned with new features in an interactive CD ROM!
ORDER NOW AND
Additional 10% OFF for ACI airport members! Use promo code ADRM10-ACI
SAVE US$300!
Join the ADRM Community for free at www.iata.org/adrm
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28 ACI World Report – December 2014
2015 ACI GLOBAL TRAINING COURSES GSN 5 – Advanced Safety Management Systems Safety Management Systems are a fundamental requirement for all airports as part of Aerodrome Certification. This course is designed to provide participants with an in depth understanding of SMS by providing information regarding the requirements and composition of an SMS. The course also provides information on how to implement and improve Safety Management through Safety Monitoring, Training and Documentation. The classroom based studies are supplemented with Case Studies and Group Exercises to enable delegates to put their learning into operation. More information » Dates
Location
Member/WBP Price
Non-Member Price
26-30 January 2015
Kuala Lumpur, Malaysia
$ 1,450 USD
$ 2,100 USD
Developing a Customer Service Culture at Airports* The objectives of this course are to show the importance of providing excellent customer service, how to do it and the benefits for those who do. The course will suggest techniques, principles and the practical applications necessary to allow you and your company to reap the very rewarding benefits that come from excellent customer service. In addition, the course will provide guidance on the implementation of customer satisfaction research, the analysis of the results, the benefits of integrating customer service and security training, the use of performance management to achieve the desired results. More information » Dates
Location
Member/WBP Price
Non-Member Price
12-16 January 2015
Port of Spain, Trinidad
$ 1,600 USD
$ 2,400 USD
23-27 February 2015
Nairobi, Kenya
$ 1,600 USD
$ 2,400 USD
Airline Management for Airport Professionals* The principle objectives of this course are to provide a broad overview of the airline industry and to create awareness of the underlying marketing, financial, operational and competitive factors influencing airline viability. Participants will be shown how the sensitivity of airline profitability impacts airline management decisions and further analyze the principles of airline economics, costs and pricing. More information » Dates
Location
Member/WBP Price
Non-Member Price
02-06 February 2015
Dublin, Ireland
$ 1,600 USD
$ 2,400 USD
Airport Revenue Generation* The overall course objective is to increase participant knowledge in regards to global best practices for the purpose of optimizing airport revenue generation and related revenue management. The course emphasizes the opportunities available to airport management to enhance all airport revenue sources including airline, non-aeronautical, and service delivery to third-parties. More information » Dates
Location
Member/WBP Price
Non-Member Price
13-17 April 2015
San Francisco, USA
$ 1,600 USD
$ 2,400 USD
ACI World Report – December 2014
LAST CHANCE to join in 2014 AMPAP Gateway Course ATS Bali, December 8 to 12, 2014 Hosted by
PT Angkasa Pura I (Persero)
"The knowledge I gained from AMPAP has enabled me to better understand the complexities of the industry; provide guidance to my subordinates and advice to the leaders above me. The (global) network of colleagues I now have also provides a pool of expertise that I utilise daily in my efforts to bring excellence to all levels of the customers’ airport experience.”
Harrison Shane Bothwell, IAP
Senior Manager, Airports Security, Cayman Islands Airports Authority, Cayman Islands
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30 ACI World Report – December 2014
2015 COURSE CALENDAR (January-June)
Last update: 21 November 2014
Global Training Course Calendar 2015
ACI Global Training January-June 2015 Date
Course
Programme
ONLINE
19-27 20-29
Jan - Feb Apr - May
Online - Airport Environmental Management* Online - Airport Environmental Management*
Environment Environment
23-27 13-17 20-24 22-26
February April April June
Developing a Customer Service Culture at Airport* Airport Enterprise Risk Management Airport Enterprise Risk Management Apron Management
Facilitation Mngmt./ Techn. Mngmt./ Techn. Safety
26-30 9-13 01-05 08-12 22-26 23-27 19-23 26-30 18-22 8-10
January February March March March March April April May June
GSN 5 - Advanced Safety Management Systems Airport Collaborative Decision Making (A-CDM) Airline Management for Airport Professionals* GSN 1 - Safety Management Systems Airport Technical Planning GSN 1 - Safety Management Systems Airport Communications and Public Relations* GSN 3 - Emergency Planning and Crisis Management GSN 2 - Airside Safety and Operations Accident and Incident Investigation
Safety Safety Mngmt./ Techn. Safety Mngmt./ Techn. Safety Mngmt./ Techn. Safety Safety Safety
02-06 16-20 23-27 02-04 09-13 16-18 20-24 20-24 11-15 18-22 25-27 27-29 01-05 08-12 15-17
February February February March March March April April May May May May June June June
Airline Management for Airport Professionals* Managing Aerodrome Works EASA Implementing Rules for Aerodromes Airport Air Service Development GSN 4 - Working with Annex 14 Air Traffic Forecasting Airline Management for Airport Professionals* Airport Collaborative Decision Making (A-CDM) Airport Revenue Generation* GSN 6 - Aerodrome Compliance and Auditing Wildlife Hazard Management and Prevention Airport Non-Aeronautical Revenues EASA Implementing Rules for Aerodromes Airport Master Planning Airport Air Service Development
Economics Safety Safety Economics Safety Economics Economics Safety Economics Safety Safety Economics Safety Mngmt./ Techn. Economics
12-16 11-13 15-17
January May June
Developing a Customer Service Culture at Airports* Airport Business Development & Planning Understanding ICAO Annex 14
Facilitation Economics Safety
13-17 27-01 25-29 31-05 22-24
April Apr - May May May - Jun June
Airport Revenue Generation* Airport Safety Management Systems Implementation* ACI-ICAO Aerodrome Certification* Airport Executive Leadership Programme* Passengers with Reduced Mobility Workshop
Economics Safety Safety Mngmt./ Techn. Facilitation
Africa
Asia Pacific
Europe
Latin America
North America
Location
Country
Member/ WBP price (USD)
Language
Non-member price (USD)
ONLINE ONLINE
ONLINE ONLINE
English English
$ $
1,600.00 1,600.00
$ $
2,400.00 2,400.00
Nairobi Nairobi Nairobi Johannesburg
Kenya Kenya Kenya South Africa
English English English English
$ $ $ $
1,600.00 1,450.00 1,450.00 1,450.00
$ $ $ $
2,400.00 2,100.00 2,100.00 2,100.00
Kuala Lumpur Incheon Abu Dhabi Abu Dhabi Abu Dhabi Kuala Lumpur Abu Dhabi Abu Dhabi Kuala Lumpur Kuala Lumpur
Malaysia South Korea UAE UAE UAE Malaysia UAE UAE Malaysia Malaysia
English English English English English English English English English English
$ $ $ $ $ $ $ $ $ $
1,450.00 1,450.00 1,600.00 1,450.00 1,450.00 1,450.00 1,600.00 1,450.00 1,450.00 950.00
$ $ $ $ $ $ $ $ $ $
2,100.00 2,100.00 2,400.00 2,100.00 2,100.00 2,100.00 2,400.00 2,100.00 2,100.00 1,400.00
Dublin Bucharest Istanbul Vilnius Riga Athens Athens Bucharest Bucharest Dublin Dublin Istanbul Riga Dublin Riga
Ireland Romania Turkey Lithuania Latvia Greece Greece Romania Romania Ireland Ireland Turkey Latvia Ireland Latvia
English English English English English English English English English English English English English English English
$ $ $ $ $ $ $ $ $ $ $ $ $ $ $
1,600.00 1,450.00 1,450.00 950.00 1,450.00 950.00 1,600.00 1,450.00 1,600.00 1,450.00 950.00 950.00 1,450.00 1,450.00 950.00
$ $ $ $ $ $ $ $ $ $ $ $ $ $ $
2,400.00 2,100.00 2,100.00 1,400.00 2,100.00 1,400.00 2,400.00 2,100.00 2,400.00 2,100.00 1,400.00 1,400.00 2,100.00 2,100.00 1,400.00
Port of Spain Port of Spain Panama City
Trinidad and Tobago English Trinidad and Tobago English Panama Spanish
$ $ $
1,600.00 950.00 950.00
$ $ $
2,400.00 1,400.00 1,400.00
San Francisco San Francisco Montreal Montreal San Francisco
USA USA Canada Canada USA
$ $ $ $ $
1,600.00 1,600.00 2,000.00 6,200.00 950.00
$ $ $ $ $
2,400.00 2,400.00 2,000.00 7,200.00 1,400.00
English English English English English
*Can be taken as an elective for the Airport Management Professional Accreditation Programme (AMPAP) **Course availability and dates subject to change. Please visit our website for the most up-to-date information: http://www.aci.aero/Global-Training For additional information please contact us at training@aci.aero
Click here to register
For more information on ACI Global Training: email: training@aci.aero phone: +1 514 373 1200
ACI World Report – December 2014
Global Safety Network (GSN) Diploma Programme Do you have the right competencies to be an airport safety professional?
Advance your career with the GSN Diploma Programme! •
GSN 1 - Safety Management Systems
•
GSN 4 - Working with Annex 14
•
GSN 2 - Airside Safety and Operations
•
GSN 5 - Advanced Safety Management Systems
•
GSN 3 - Emergency Planning and Crisis Management
•
GSN 6 - Aerodrome Auditing and Compliance
To find out more information, please contact us at: training@aci.aero
+1 514-373-1200
http://www.aci.aero/Global-Training
The leading airport management and operations education provider
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32 ACI World Report – December 2014
Airport Operations Diploma Programme
The Programme is exclusively available ONLINE
TRAINING THE NEXT GENERATION OF AIRPORT PROFESSIONALS Did You Know? The Airport Operations Diploma Programme provides airport professionals with a broad understanding of airside operations, terminal and landside operations and business operations in order to empower them with the knowledge to successfully address the operational and business needs of 21st century airports.
Programme Structure The Programme consists of three self-paced online courses: Airside Operations • Terminal and Landside Operations • Airport Business Operations Candidates must successfully complete all three online courses within a three-year time frame.
To register for the Airport Operations Diploma Programme visit www.olc.aero or contact enrolments@olc.aero For more information on ACI Global Training visit www.aci.aero/training or contact training@aci.aero
ACI World Report – December 2014
ACI PUBLICATIONS CATALOGUE A comprehensive overview of ACI publications covering all elements of airport operations. Discover how they can help you meet all your business needs!
“Knowing where you want to go is only half the battle; you need to know how to get there. The sharing of knowledge and best practices is the most effective way to accelerate progress by avoiding false starts and wrong turns.” – Angela Gittens, Director General, ACI World
To download the ACI Publications Catalogue Click Here
For more information, please contact us at: publications@aci.aero +1 514 373 1200
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34 ACI World Report – December 2014
ACI Welcomes new World Business Partners Aeon Associates Region: ACI Asia-Pacific Level: Small Address: 9th Floor Sequis Centre Jalan Jend. Sudirman 71 Jakarta Selatan Indonesia 12190 Website: www.aeon-associates.com Email: brendan.martin@aeon-associates.com Phone: +62 21 521 4337 Contact: Brendan Martin, Managing Partner Aeon Associates is a leading provider of innovative, independent aviation consulting and advisory services. We are committed to delivering timely and relevant client outcomes across a broad spectrum of operational, technical and commercial disciplines. Headquartered in Singapore with representation in key regional growth centers, we are uniquely positioned to provide the expert local insight and knowledge necessary to realize successful outcomes in a globally integrated industry. Our understanding of the Asia-Pacific market allows us to negotiate cultural barriers, transforming local specifics into competitive advantage. Whether an operator, lessor, investor or support services provider, our global reach, regional knowledge and industry experience assists our partners in navigating new markets and achieving success.
For more information on the World Business Partners (WBP) Programme visit: www.wbp.aero For a complete listing of ACI’s WBPs visit: www.wbp.aero/directories
ACI World Report – December 2014
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Airportxo Solutions Inc. Region: ACI North America Level: Associate Address: 2710 Brittania Rd. Suite 337 Mississauga, ON L5P 1B2 Canada Website: www.airportxo.net Email: aldo@airportxo.net Phone: +1 905 766 3428 x. 701 Contact: Aldo Borrelli, President Airportxo is the world’s first Property Listing Service for Airports, designed and developed by airport real estate professionals to be used by airport real estate professionals. Whether you are an over-arching organization in charge of many airports or a single airport operator, you can now use Airportxo as a marketing tool for your team to increase exposure to your listings and availabilities or upcoming RFPs around the world. Airportxo operates as a subscription based business to business website. There are no annoying advertising revenues or fees or commissions based with this service. It’s simply the world’s most efficient platform for tenants and suppliers to seek out available opportunities at airport properties. The information is secure and only available to members and is not open to the public.
For more information on the World Business Partners (WBP) Programme visit: www.wbp.aero For a complete listing of ACI’s WBPs visit: www.wbp.aero/directories
36 ACI World Report – December 2014 Camas Training Region: ACI Africa Level: Silver Address: Z.A CDG 7 Impasse Nicéphore Nièpce 93290 Tremblay-en-France France Website: www.camastraining.com Email: aurelien.largeau@camasformation.fr Phone: +003 315 648 0910 Contact: Patrick Grandoulier, CEO Camas is the leader in airport and aviation training. Thanks to its unique experience and expertise, CAMAS works for the most prestigious companies worldwide, enabling them to maintain a high level of quality of service through custom-made training programs for their staff. Camas has more than 200 trainers available anytime, anywhere. The company trains more than 21,000 people every year, whether it is initial or refresher training, and has its own e-learning platform. Camas also offers dedicated solutions to professionals, such as recruitment, audits and consulting.
For more information on the World Business Partners (WBP) Programme visit: www.wbp.aero For a complete listing of ACI’s WBPs visit: www.wbp.aero/directories
ACI World Report – December 2014
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Kent Ridge Consulting Co Ltd Region: ACI Asia-Pacific Level: Medium Address: Room 201, No. 16-02, Guanri Road, Software Park II Xiamen, China 361008 Website: www.krc.com.cn/en/ Email: yanll@krgroup.com.cn Phone: +86 592 630 7021 Contact: Lilian Yan, Translator & Overseas Market Development Manager Kent Ridge Consulting Co., Ltd. (KRC) is a consulting firm founded in NUS (the National University of Singapore) in 1998, with more than 80 professionals in the offices of Singapore and mainland China. KRC has long been engaged in professional services in airports and aviation, and has established close cooperation with more than 50 airports across the Asia-Pacific region. KRC has a profound understanding of the changes and developments in the civil aviation industry. The Aviation Research Center of Kent Ridge consistently studies the developmental strategy of the aviation industry on a global scale while serving local clients. By keeping close track of aviation events, KRC has more operational data on the aviation industry than its counterparts. KRC focuses on and excels in the aviation industry, providing a comprehensive range of consulting services including strategy, human resource management, terminal planning and business development, and air city planning.
OAG Aviation Region: ACI EUROPE Level: Silver (affiliate) Address: 450 Capability Green Luton, Beds LU1 3LU United Kingdom Website: www.oag.com Email: mory.camara@oag.com Contact: Mory Camara, ACI Representative OAG is relied upon globally for essential aviation information and insight. Only OAG has the capability to deliver accurate, comprehensive and up-to-the-minute aviation data with the expertise to convert this information into market-leading intelligence and innovative travel solutions.
38 ACI World Report – December 2014
New from ACI The ACI Guide to Airport Security Assessment of Human Factors in Checkpoint Security
• Developed to equip airports’ security teams with a deeper understanding of human factors that contribute to effective passenger screening. • Covers organization structures and work processes, the technology component and the interface between man and machine and how to optimize the screening checkpoint’s working environment.
The ACI Guide to Airport Security Assessment of Human Factors in Checkpoint Security
• Includes leading industry practices and assists airports benchmark their strengths and weaknesses.
For more information or for a preview of the document, please visit http://www.aci.aero/Publications/New-Releases
www.aci.aero
+1 514 373 1200
ACI_EconRegs_ACIMonthlyReport_8-21.pdf
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ACI World Report – December 2014
The ACI Guide to Airport Economic Regulation
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AVA I L A B L E F O R P U R C H A S E N O W A guide to help airports understand models, criteria and best practices in the implementation of economic regulation as they relate to an airport’s vision and objectives.
Call +1 514 373 1200 to place your order now For more information or to purchase your copy, visit www.aci.aero/publications/new-releases
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40 ACI World Report – December 2014
ACI EVENTS CALENDAR 1-3 DECEMBER 2014 ACI EUROPE’s Airport Leadership & Change Management, Summit & Exhibition Munich, Germany www.airport-leadership.com/
22-25 MARCH 2015 ACI-NA Business Information Technology, Environmental Affairs, Public Safety & Security Spring, and Operations & Technical Affairs Conferences Vancouver, BC, Canada
4-5 DECEMBER 2014 ACI-NA International Aviation Issues Seminar Washington, DC, USA www.aci-na.org/event/3222
http://www.aci-na.org/conferences
12-14 APRIL 2015 ACI-NA/AAAE Airport Board & Commissioners Conference New Orleans, LA, USA
14-16 JANUARY 2015 ACI-NA Risk Management Conference
www.aci-na.org/event/5267
San Diego, CA, USA
15-18 APRIL 2015 ACI-NA Spring Legal Affairs Conference
www.aci-na.org/event/5179
New Orleans, LA, USA
27-29 JANUARY 2015 ACI-NA Customer Service Seminar
http://www.aci-na.org/event/5192
Reno, NV, USA
20-22 APRIL 2015 ACI-NA Business of Airports Conference
www.aci-na.org/event/5182
Phoenix, AZ, USA
25-27 FEBRUARY 2015 ACI 7th Annual Airport Economics & Finance, Conference & Exhibition London, United Kingdom aci-economics.com
http://www.aci-na.org/event/5193
21-23 APRIL 2015 ACI-Europe 24th Commercial and Retail Conference and Exhibition Milan, Italy
3-4 MARCH 2015 ACI-NA/AAAE Washington Legislative Conference
https://www.aci-europe.org/events.html
Washington, DC, USA http://www.aci-na.org/event/5344
For a complete list of events visit: www.aci.aero/events
ACI World Report – December 2014
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Regional World Business Partner Contacts ACI WBP AFR Contact: Ali Tounsi Email: atounsi@aci-africa.aero Website: www.aci-africa.aero ACI WBP ASIA-PAC Contact: Yulim Lee Email: yulim@aci-asiapac.aero, wbp@aci-asiapac.aero Website: www.aci-asiapac.aero ACI WBP EUR Contact: Yulia Plyusnina Email: Yulia.Plyusnina@aci-europe.org Website: www.aci-europe.org ACI WBP LAC Contact: Javier Martinez Email: jmartinez@aci-lac.aero Website: www.aci-lac.aero ACI WBP NA Cassandra Lamar Email: clamar@aci-na.org Website: www.aci-na.org
Watch Us on YouTube: www.youtube.com/AirportsCouncilWorld We encourage members to submit any interesting videos of airports or airport-related events to us, which we will make available on our YouTube Channel. Contact: Brent Taylor Manager, Digital Marketing & Communications ACI World btaylor@aci.aero
42 ACI World Report – December 2014
> Airport World 5 2014 Now available online
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The magazine of the Airports Council International
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