REPAIRS & MAINTENANCE
If you are in any doubt about a person’s identify, don’t let them in, ask them to stay outside, and call your neighbourhood team. If you are particularly worried about ‘bogus’ callers please contact your neighbourhood team, or our repairs service centre. When contractors are in your home Anyone working in your home on our behalf must meet our service standards (see page 25). It is best if you are at home when work is being carried out, so that our contractors can discuss any problems with you. If you cannot be at home, you should arrange for someone over the age of 18 to be there on your behalf. Our contractors will not carry our repair work in your home where there are children under 16 years old, unless a responsible adult is present. We ask you not to smoke when our contractors are in your home. To ensure the safety of your children and any pets you have, please keep them away from the area where any repair is being carried out. Our contractors can refuse to work in your home if they feel they are unable to carry out the repair safely. Sometimes it is not possible to carry out a full repair for safety reasons. For example, our contractors will not carry out roofing repairs in the rain. If this happens we will arrange another appointment with you to complete the repair work.
16 Repairs Handbook