GOLD
property management agency
James Pendleton 201-500 properties The mantra of the James Pendleton property management team is' take care of each property as if it were our own' - a lovely ethos that sits with the company's friendly, intimate feel. The property management division works out of the company's Clapham Old Town office, which offers a 24-hour emergency telephone service. As a pivotal part of the London communities it serves, it is no surprise that James Pendleton has strong links with local maintenance contractors. Before adding anyone to its preferred supplier list there is a double interview stage and the requirement of more than two customer testimonials. The judges especially liked the training programme at James Pendleton (including NLP), which dovetails nicely with the staff's exceptional local area knowledge. It is a powerful combination and the property management team has become somewhat of an 'oracle' for landlords and property investors. James Pendleton uses its local office network and community presence to carry out frequent property inspections and its due diligence wasn't lost on the judging panel.
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gold
gold
Sewell & Gardner 0-200 properties silver
silver
bronze
bronze
bronze
30
Once again Sewell & Gardner take a gold award, with the judges commenting on the many 'wow' moments in the submission. This agent has a knack of really making you feel comfortable and confident with its services in property management, and it reinforces this feeling by speaking to landlords and tenants on a monthly basis. The property management division is headed up by Reagan Bradley - who has secured the title of Best Property Manager at this year’s awards - and is staffed by highly trained and disciplined professionals (all ARLA trained), including Rochelle Latham, who has won the Best Lettings Negotiator award this year. The diversity of property management services on offer is market leading, from rent collection and let-only through to fully managed, check out and void period management. Property inspections are carried out by trained Sewell & Gardner staff on a regular basis and maintenance is managed in-house using a team of preferred contractors. A landlords VIP club, reduced fees for loyalty and regular client discounts keep clients interested and the renewal rate at the agent is high.