Contents List of Contributors ....................................................................................... ii Introduction to Leading Issues in IS Evaluation Research ............................ iii Broadening Information Systems Evaluation Through Narratives ............... 1 Jonas Hedman and Andreas Borell e‐Commerce Investments from an SME perspective: Costs, Benefits and Processes ............................................................................................. 17 Sandra Cohen and Kallirroi Georgila A Holistic Framework on Information Systems Evaluation with a Case Analysis ....................................................................................................... 43 Petri Hallikainen and Lena Chen An Interactive and Iterative Evaluation Approach for Creating Collaborative Learning Environments ......................................................... 60 Anita Mirijamdotter, Mary M. Somerville and Marita Holst Does ROI Matter? Insights into the True Business Value of IT ................... 82 A J G Silvius Interpretative IS Evaluation: Results and Uses ......................................... 105 Jenny Lagsten and Göran Goldkuhl Proposal of a Compact IT Value Assessment Method .............................. 126 Przemysław Lech When Paradigms Shift: IT Evaluation in a Brave New World .................... 145 Frank Bannister The Eleven Years of the European Conference on IT Evaluation: Retrospectives and Perspectives for Possible Future Research ............... 165 Egon Berghout and Dan Remenyi
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