Sylvie Michel, Aurélia Michaud-Trévinal and François Cocula
Appendix A Sample frame, Bank X, first data collection Profession
Number
percentage
Reception Account officer for private customers Account officer for professional customers Account officer for wealth management Agency Manager TOTAL
113 190
19,8 33,3
133
23,3
34
5,9
101 571
17,7 100
Sample frame, Bank Y, second data collection Profession
Number
percentage
Account officer Account officer (for private or professionals individuals) Account officer for wealth management Agency Manager and head of branch TOTAL
183 220
33,3 40
20 127 550
3,63 23,1 100
Appendix B: Results of Anova for the variable “position held” Average of variables of the SI success model by position held POSITION HELD Turnover
Head
of
Net Impacts Mean Average
3,1965
N
142
standard deviation
,64845 3,5540
the Mean Average
branch Total
N
50
standard deviation
,57613
Mean Average
3,2896
N
192
standard deviation
,64831
One-way ANOVA Analysis: Position held on Net Impacts Levene’s Test
ANOVA
One-way ANOVA Position held / Net Impacts
F
p.
F
P
POSITION HELD
3,099
0,080
11,887
0,001
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NET IMPACTS
111
ISSN 1566-6379