Developing Employee Performance Plans
If these standards had been written for an appraisal program that appraises elements at only two levels, only the Fully Successful standard would have been included and it would describe a single point, not a range. So, for example, on the second element (i.e., cases of unusual difficulty) instead of establishing 3 to 8 percent errors per quarter, etc., as the Fully Successful standard, the standard would be:
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C no more than 8% errors per quarter, and C unusual cases routinely completed in no more than 35 working days. Another point of interest in the example is that the standards written for the group element (the non-critical element) were included in each Branch employee’s performance plan as a team element.
Performance Management Practitioner Series