Complaints & Compliments If we are doing something well and you would like to see it continued or developed, please do tell us, everyone likes a compliment. If there is something we could do better, then please tell us either informally or through the complaint’s procedure.
Informal Complaint If you have a complaint about your accommodation and home, you should initially speak to: A member of the Boarding team. In the first instance, the member of staff will consider how to resolve the complaint most effectively. They will discuss this with you and, during term time, will try and resolve the issue within five school days of the complaint being made. If the boarding staff member is unable to resolve your complaint you should make a formal complaint to the Director of Boarding, Helen Walker in writing or by making an appointment to discuss the matter.
Orchard House, Accommodation Guide
Page 10
