The Studentsâ€™ Association of Mount Royal University
2011 - 2012 studentsâ€™ association of mount royal university
studentsâ€™ association of mount royal university
Organizational Objectives/ Strategic Priorities
The Students’ Association of Mount Royal University (SAMRU) is the student government body that represents and serves Mount Royal University students. We are a charitable organization which owns and operates the student centre, Wyckham House, where most of our programs and services are offered. SAMRU was incorporated in 1967 and today, has over 12,000 members, 18 Governors (including 4 Executive Committee members), 34 fulltime staff, roughly 60 part-time staff, more than 300 volunteers each year, and an annual operating budget of over $8 million. SAMRU has demonstrated a long-standing and active commitment to improving the quality of life of our own student members, while also advocating on behalf of all students.
Our Mission •
That our InTEGRITy requires accountability, openness, responsible stewardship, and ethical governance
That dIvERSITy makes our community stronger and more vibrant
Where students discover themselves, build relationships, and make a difference in the world.
That fUn is essential to creativity, engagement, and social development
That our AUTonoMy makes it possible to respond to the needs of our members
We are the collective voice of our members. We create change through advocacy. We inspire growth through engagement. We serve students to help them succeed.
In a CoMMUnITy built on individual relationships and shared resources
In every individual’s potential and that lEARnInG goes beyond the classroom
Table of Contents
organizational objectives/Strategic Priorities
Table of Contents
Message from the Board
Executive directorâ€™s Message
Governance and Identity
SA Election Results SGM and Bylaw Changes Representation and lobbying
8 8 8
Service Centre overview
Service Statistics Service Centre Breakdown Service Highlights Student Advocacy office Clubhouse
14 15 16 17 18
Business Services overview
Business Highlights foot Traffic
Message from the Board The role of student leaders varies across institutions, but we are all elected to support students during their academic career. We do this by advocating for students through committee work at MRU as well as by partnering with lobby organizations at the government level. Speaking on behalf of the entire student body is about as easy as it sounds – very challenging. We trust, being students ourselves, that we understand the needs of our members, but we also have measures in place such as social media tools and surveys to confirm our stance on issues. The Students’ Association is constantly revising our practices to ensure we are providing a high quality experience for our members. In 2011, we proudly launched The Hub including our first full-service kitchen. All new projects have their difficulties, but based on student input, we adapted our procedures to capture the experience we wanted our members to have. The membership was very active last year, from providing suggestions for The Hub’s name change to a great turnout at the Annual General Meeting. our clubs and volunteer centres were all busy allowing students the opportunity to direct their own events and follow their passions. Some of our successful lobbying efforts this year included the standardization of the grading rubric as well as removing the parental contribution to student loans. Both were considered huge wins for students. After the resignation of SAMRU’s former president, it was important to showcase SAMRU’s strenuous checks, balances and accountability measures. SAMRU is one of the most developed Students’ Associations in the country and we have incredibly high standards to serve our membership with integrity and transparency. At the Special General Meeting, students asked many questions and approved the amended bylaws to strengthen the organization’s legitimacy among our membership. The student experience is the driving force behind everything this 23 million dollar organization does. The board strives to ensure the needs of all students are being met, and the Executive worked hard this year to address our members’ concerns. Being part of the SAMRU Board has been an incredible journey – one I will value for the rest of my life. There is so much more to the educational experience than just going to classes and the SAMRU plays an important role in student success. Kaylene McTavish 6
Executive director’s Message Change is inherent in the work of SAMRU. Every year, we welcome a new group of student leaders, with different leadership styles and perspectives. Every year, we implement plans to improve, and encounter unplanned situations that test us and make us stronger. our work is never the same, and it’s never boring. In the fall semester, we implemented planned changes by starting a new business, expanding services to clubs and improving internal evaluation processes. opening our first full-service bar and restaurant, The Hub, we learned about the challenges and rewards of the restaurant industry. By gathering and responding to student feedback, we created a campus hotspot where our members can meet, socialize, and enjoy a great meal. This new business gave us an opportunity to increase services to our clubs, which are thriving at SAMRU with over 2200 members. our ability to gauge the success of clubs and other programs is a function of our internal evaluation practices. We worked to improve these practices so that regular reporting to the SAMRU Board and members provides greater transparency and accountability. our evaluation practices will continue to evolve to best reflect the activities of the organization. In the Winter semester, we encountered unplanned changes and challenges in the form of the resignation of a key student representative, a shortfall in fee revenue due to lower enrolment at MRU, and a personal tragedy, the illness and subsequent death of my partner Mark Hollies, limiting my availability. our people helped SAMRU cope with these situations. Through effort and high performance, the student representatives pulled together to finish the semester without compromising student representation. By identifying budget savings with minimal student impact, the staff pulled together to manage the budget without compromising services to students. Both groups worked to offer me support and ensure that operations remained on track during my absence. Through all these changes, some things remain the same. We are a learning organization, viewing each challenge and opportunity as a chance for growth. We are a resilient organization, weathering new terrain with the diligence our members deserve. With the confidence of our membership, we are excited to move forward. To all the students we served in 2011 – 12: thank you for engaging with us. We’re here to make your time on campus as meaningful, memorable, and easy as it can be. And you? you’re the fuel for this organization. We are proud to support you as you work towards your goals. Marcy fogal 7
Election Results SAMRU’s annual election process concluded March 7, 2012 with over 1500 students (13%) casting ballots for 16 candidates. Based on positive candidate feedback, we continued the longer nomination period instituted last year. We also conducted a mini-survey during the election period on student voting habits in order to provide us with more information on how to best engage our members in the election process.
2012 201 1
Executive Committee Kaylene McTavish,
Jennifer langille, vice-President Student Academic Affairs
2011-12 Executive Committee. from left to right: Kaylene McTavish (President), Michelle dennis (v.P. Student External Affairs), Jennifer langille (v.P. Student Academic Affairs).
Students’ Council, 2011-12. from left to right: Sam Kemp-Jackson, Gautam verma (back), Amanda Martin, Kaylene McTavish, Rhett Mcleod (back), Jeni langille, lexie Courtney (middle), danish Haider (back), yolanda Genu, Holly Mazur (middle), Shiv Macfarlane (back), Michelle dennis, danielle Bustos (middle), Serena navarro (back), Tristan Smyth, Missy Chareka
vice-President Student External Affairs
Addison Asuchak, vice-President Student University Affairs
Mandate The Students’ Association of Mount Royal University (SAMRU) is the representative body of Mount Royal students. Established under the Post-Secondary learning Act, SAMRU is responsible for administering the affairs and advancing the interests of the students we serve. our student representatives, elected by their peers, direct the organization and advocate on behalf of other students. Apart from the Post-Secondary learning Act, our most important governing document is our bylaws, which can only be approved or changed by our membership as a whole through referenda or general meetings. Regular review of our bylaws and operating policies ensures that we remain relevant and accountable to our members.
Governing Structure Students’ Council is the governing board of SAMRU, consisting of 18 elected and appointed positions. As the fiduciary trustee for SAMRU, Students’ Council is responsible for determining SAMRU’s strategic goals and priorities and making decisions regarding its resources and policies. All governance work units report directly to Students’ Council. 8
The Executive Committee is a standing committee of Students’ Council. As a working committee, the Executive Committee is the first place where draft policies are discussed, budgets are reviewed and goals are planned. The four elected members of the Executive Committee also advocate directly for students through their participation in dozens of internal and external committees. The Advisory Committee, composed of members of the Executive Committee and public advisors (with backgrounds in law, management, and business) provides SAMRU with knowledgeable advice and support.
Advocacy SAMRU believes in peer-based representation and advocacy. one of our most important roles is to represent our members to the University, as well as to local, provincial and federal governments, and to the public at large. This representation takes many forms: committee participation, direct lobbying, formal awareness campaigns, and partnerships with external lobbying groups. one of
this year’s major successes was our work with Mount Royal University towards implementing a uniform grading system. We also hosted a debate for the provincial election, allowing students to bring their views and concerns directly to the MlA candidates.
Strategic Plan Update More work continued this year on implementing our 2010-14 Strategic Plan. In the 2011-12 fiscal year, we introduced a new budgeting system that ties our budget outcomes directly to the Board’s strategic priorities. This new system provided the Board with increased clarity for understanding how budgeting decisions would impact SAMRU’s priorities.
about how Board perquisites were approved and reviewed, and many more had questions regarding the manner in which the Board holds itself accountable. Members of the Executive Committee worked to address these student concerns as best they could in a timely and appropriate manner, drawing high praise from Mount Royal University President david docherty. SAMRU also responded specifically to concerns regarding the Board’s access to funds, bringing forward several bylaw amendments which were adopted by the members at a Special General Meeting.
one of the greatest challenges facing student governments across the country is developing and maintaining credibility with both our members and outside stakeholders. SAMRU faced a significant media event in March when a former member of the Executive Committee was arrested for an incident unrelated to SAMRU. Many students raised concerns 7
SGM and Bylaw Changes
Representation and lobbying
In response to several emerging issues, SAMRU convened a Special General Meeting at the end of March, 2012. President Kaylene McTavish, and vicePresidents Michelle dennis and Jennifer langille answered questions from the membership regarding the organization’s financial controls and outlined several proposals to improve the accountability of the Board.
Ultimately, the SAMRU membership adopted several significant bylaw changes, including a new process for the investigation of grievances, new accountability principles for elected student leaders, increased role clarity for members of the Executive Committee (including new position titles that better reflected the work each Executive performs) and the adoption of a neutral speaker position to facilitate Students’ Council meetings.
Governance and Identity
Students’ Council Governors Eddie Garcha danish Haider Alexander Hardie Sam Kemp-Jackson Rhett Mcleod Arwa Mousa Seija Roggeveen Gautam verma
Until recently, Mount Royal University did not have a universal grading rubric, meaning that there was no standardization between percentage grade and letter grade across different faculties. In 2011-12 SAMRU, led by vice-President Student Academic Affairs Jennifer langille, worked with Mount Royal administration and MRU’s General faculties Council to approve a universal grading system. To be implemented in fall 2013, this system will benefit future MRU students by providing consistent expectations across faculties and programs. Percentages, letter grades and grade point values 95 - 100
80 - 84
77 - 79
73 - 76
70 - 72
67 - 69
63 - 66
60 - 62
55 - 59
50 - 54
0 - 49
Excellent. Superior performance, showing comprehensive understanding of subject matter.
Good. Clearly above average performance with knowledge of subject matter generally complete.
Satisfactory. Basic understanding of subject matter.
Marginal performance. (Generally insufficient preparation for subsequent courses.) fail. Assigned to students: 1.
who do not meet the academic requirements of the course, or
who cease to continue in the course, but do not withdraw as per Mount Royal University policy.
The SAMRU website provides up-to-date information on SAMRU’s many services, as well as student opportunities, upcoming events, The Hub’s menu and programming, and our services’ hours of operation. With details on everything from job opportunities to governance structure, members can access recent and archived annual reports, view the current year’s Students’ Council minutes, and contact all members of SAMRU’s Executive Committee and staff. The SAMRU website is a great place for students, the campus community and the general public to become informed about our organization. In 2011-12, SAMRU’s website saw a dramatic increase in traffic, with our page views increasing by 64% over last year’s numbers and 75% from the year before. This coincided with a 50% increase in visits to our website compared to visits in 2010 - 11. our page views total was over 1,300,000 for the 2011-12 year, with a corresponding number of 142,895 visits from almost 50,000 visitors. Peak visits occurred during September and January, continuing to increase during february and March.
2011- 12 was a busy year for SAMRU in the media, with a total of 325 stories and newscasts about the Students’ Association. The most notable spike in media mentions occurred in March, after a former student Executive was arrested. The remaining members of the Executive Committee were inundated with media calls and questions after the arrest. Through timely and professional communication, the Executives provided the media and SAMRU’s membership with what information they could at the time, while also recognizing their legal obligations.
SAMRU Communications Projects
2011-12 was another busy year for the communications department, in which 278 projects were completed — a 15% increase over the previous year. 35% of projects related to the strategic priority of engagement, followed by 22% dealing with enrichment, 24% connected to innovation, 12% to community, and 5% dealing with advocacy. Communication Projects by Strategic Priorities
during this time, members of SAMRU’s Executive Committee engaged the membership in multiple ways: by getting involved in conversations on facebook, by meeting with students face-to-face, and by conversing with members at a Special General Meeting. SAMRU also released a video message to our membership within days of the breaking news, in which the vP Student External Affairs spoke directly and sincerely to students about the incident and its effect on the Students’ Association, the student population and the University. The video was widely viewed and well-received by SAMRU’s members.
5% 13 Advocacy
@samruBuzz I have a feeling you
Just talked with the vP External,
might get a higher turnout than
Michelle dennis. She’s so nice and
usual this year.
informative! @samruBuzz cc: @samru_
32 Community 62 Enrichment
Total visits: 142.895
Total unique visits: 49.751
Total new visits: 34.184
Candidate Dating Game
Social Media Continues to Grow
Social media is an increasingly important way for SAMRU to connect and engage with our membership. Whether it’s to answer a question, provide assistance, or let people know what’s happening at the Students’ Association, we find that the vast majority of our membership is plugged into online communities, using facebook, Twitter and youTube to connect with their campus community.
during the 2012 Alberta Provincial Election, SAMRU hosted a candidates’ forum for the riding of Calgary-Elbow, including incumbent Premier Alison Redford. Taking the form of a candidates’ dating game hosted by SAMRU’s President Kaylene McTavish, the event offered students the opportunity to interact directly with the candidates, bringing forward issues related to post-secondary education in Alberta.
our social media connections all saw an increase during 2011 -12. our new facebook profile page saw a 16% increase in followers by the end of the year. our facebook fan base was up by 17%, and Twitter followers were up by 24%. youTube views doubled over the year, growing by 54%.
Social Media Engagement
200 0% New FB profile
15.000 10.000 5.000
0 Total views
Students at the SAMRU volunteer training session held in the Council Chamber..
Service Centre overview
Student engagement is fundamental to our mission. We exist to serve students, but also to facilitate them – to support their goals and celebrate their involvement. from awareness events to professional development sessions, we aim to create and support opportunities which are memorable for our members. our volunteer centres are a big part of this process. offering a variety of support services, social activities, and volunteer opportunities, our centres strive to address the diverse needs of the student population. for some, this might mean free breakfast, emergency student loans, or referrals to on and off campus support services. for others, it might mean thoughtprovoking discussions, advocacy coaching, or lunchtime entertainment. for many, it’s both, and we encourage our members to pick and choose, engaging with us in ways they find meaningful.
Student Outcomes How do you quantify growth? our members progress in countless ways each day – making new friends at club events, learning professional skills at training sessions, succeeding 12
with the help of their peers’ support. By providing resources, venues and connections to support student initiatives, we help our members create their own outcomes. our volunteer model is designed to build confidence while facilitating creativity and collaboration. We offer students development opportunities and staff support, helping them take projects from ideas to successes. Promoting peer leadership, we encourage our members to explore their own interests while achieving a greater sense of purpose and self-awareness. This year, we were excited to see students take initiative on both a personal and community level. In our service centres, volunteers devoted their time and energy to creating successful events and programs. With the help of our self-advocacy training, dozens of students learned and exercised their academic rights. In clubs, students collaborated within and beyond SAMRU’s walls, making events, initiatives and fundraisers a reality. Witnessing students’ enthusiasm and determination is one of the best parts of our job.
Volunteers (from left to right) Emily ness, Gabe Centeno, Mona Hamed, Kris Kaitman, John Cooper, Jeni lou.
By empowering our members, we hope to make university a transformative experience.
Challenges and Changes With an increase in staff turnover this year, we faced the challenge of training new staff while maintaining high-quality programming in our centres. luckily, our staff and volunteers stepped up to the plate, working hard to create unique experiences ranging from culture jams to eco tours. With a focus on relevance, our centres work hard to evaluate and tweak our programs, making sure weâ€™re providing the services students value. Another challenge we faced this year was increased usage of our services â€“ our Pride Centre daily usage more than doubled from last year, and we saw a substantial increase in club membership and activity. These changes were both a gift and a challenge, requiring our staff to strategize and collaborate. Moving forward, we are excited to see our program usage continue to increase as students discover our services and get involved.
24 Vo lun tee rs CMC
Cultural Mosaic Centre “Promoting cultural diversity on campus”
The Cultural Mosaic Centre provides a venue for international and Canadian students to network, share information, and explore each other’s cultures. By offering cultural experiences through group activities, volunteer opportunities and multicultural events, the centre celebrates diversity in a supportive, community-based environment.
l Vo ers te un
PSC Total: 478
rs ntee Volu 22
• 6 films shown at the Anime film festival • 20 participants sampled fifteen dishes at the International food Week Potluck • 45 people participated in the ‘Unlearning Racism’ discussion and collage-making event
Volunteer Hours 2011-12
Native Student Centre
NSC Total: 340
Vo lu nt ee rs
Pride Total: 2280
SOS Total: 1908
rs tee n lu Vo 25
14 Volu ntee rs
“Honouring culture through student support and volunteer opportunities” The native Student Centre celebrates Aboriginal culture by providing social networking and participatory learning experiences. nSC volunteers have an understanding of native cultures, as well as issued faced by native post-secondary students including band funding, transitions from rural to urban life, and the need for cultural connection and peer support.
• 400 people attended the annual Round dance • 160 campus and community referrals made • 4 sweat lodges held with dozens of participants
Peer Support Centre “Students helping students”
The Peer Support Centre helps students through the challenges of post-secondary life by providing services and support in a peer-to-peer environment. The PSC’s services include emergency student loans, food bank hampers, a textbook bank, and a free breakfast program, as well as support and referrals for students in need.
Sustainability Centre “It’s easy being green”
The Sustainability Centre provides access to practical alternatives for students seeking to reduce their ecological footprint. SC volunteers share awareness, education and enthusiasm with students and community members interested in environmental, social and economic sustainability.
• 88 emergency student loans distributed • An average of 70 students daily accessed the free breakfast
• 573 good food boxes sold
• 357 people received gifts as part of the Season of Caring
• 18 events over five days as part of Campus Sustainability Week
• 3 Eco dIy workshops offered
Pride Centre “We are family”
The Pride Centre is dedicated to fostering a safe, inclusive and celebratory environment for people of all genders and sexual orientations. Providing information, referral services and peer support, the centre organizes activities which promote gender and sexual diversitya cvvvvon campus.
• 14 students, on average, received peer counselling each week • 58 members joined the Pride Centre’s facebook group • 15 participants daily in sex education programming and discussions
SOS/Safewalk “Join in all the fun”
The Student outreach and Safewalk team promotes awareness of SAMRU’s programs and services, maintaining a helpful presence at SAMRU’s events and Information Booth. SoS volunteers also increase students’ sense of safety by providing escorted walks on campus, in partnership with MRU Security.
• 88 safewalks performed by SAMRU volunteers • 13 residence grocery shuttle trips organized • over 1500 campus and community referrals made
SAMRU added four practicum positions this year, expanding the program to the Peer Support Centre, native Student Centre, Sustainability Centre, Cultural Mosaic Centre and Pride Centre. Practicum positions allow students to get involved while gaining valuable experience in event planning, budget planning and volunteer management. With the guidance of our service centre coordinators, students can apply their education while developing skills for the future.
SAMRU merged the Safewalk and Student outreach programs this year, hiring a full-time coordinator and creating a SAMRU Information Booth. Maintaining a daily presence in high-traffic areas, SoS volunteers increased SAMRU’s visibility and interaction with our members, providing more than 1500 referrals to students. SoS’s residence grocery shuttle was also a great success, with an average of 27 students per shuttle on 13 trips in the 2011 - 12 year.
Student Advocacy Office
“find your kind”
“Know your rights, find your voice”
The Student Advocacy office provides a supportive venue for students to explore questions related to academic and non-academic advocacy concerns including Student Code of Conduct allegations, grade appeals and course withdrawals. Promoting self-advocacy, the office assists students through advocacy processes while providing emotional support and skills-development resources.
• 117 students supported through 192 issues • 74% of students requested self-advocacy coaching
from fred Penner to Gwynne dyer, SAMRU delivered diverse and engaging programming in 2011 - 12, including 78 dJ and concert events hosted in Wyckham House with over 7500 attendees! over 900 students attended Ufest, a collaborative welcome event hosted by SAMRU and MRU featuring performances by frankie McQueen and Bedouin Soundclash. other highlights included Heavy vinyl Halloween, the Massive House Party and over 40 awareness events with dozens of student contributors.
Student Advocacy Coordinator
SAMRU created a new position this year to accommodate advocacy-related student concerns formerly handled by the vice-President Student Academic Affairs. The Student Advocacy Coordinator works with students facing academic and non-academic issues, helping members identify their rights, develop selfadvocacy skills, and navigate advocacy processes. The response to this service was overwhelming – over 115 students accessed the service, with 74% requesting self-advocacy coaching, 83% requesting situation options and 66% requesting resource referrals. 16
• 43 average members per club • 142 club events held
Clubs were active in the 2011 - 2012
7 Social Issue
Lost and Found
• Approximately 2200 club members
• 169 campus and community referrals provided
30% In response to changes implemented at MRU’s Security Services, SAMRU began operating a lost and found through our reception desk in March 2012. open to all members of the campus community, this service increased SAMRU’s faceto-face interaction with our members, receiving over 308 articles in just over a month of operation. Eighty of these items were reunited with their owners; the unclaimed items will be sold to support SAMRU’s student services.
The Clubhouse provides a place for students to meet, interact, and plan activities and initiatives related to student clubs. By starting or joining a club, students have the chance to explore their interests and identities in a context which promotes leadership skills and social development.
Both Academic & Non-Academic Issues Non-Academic Issues
“The most powerful help I got from [the Student Advo-
“[The Student Advocacy Coordinator] is a compassion-
cacy Coordinator] was realizing that, as a student, I have
ate and welcomed addition to the SAMRU community
my power. My power is always my own voice. I have
who helps humanize the advocacy process. … Simply
the power to speak from my lived-experience. … [The
having a dedicated person at the institution to share my
Student Advocacy Coordinator] supports me to become
concerns with made it easier for me to walk through the
aware of my courage when speaking up for my rights,
doors and go to class every morning.”
while recognizing my responsibilities as a student.”
Student feedback, fall 2011
Student feedback, Winter 2012 Self advocacy coaching
7 out of 10
8 out of 10
2 out of 10
1 out of 10
2 out of 10
Effective communication work
4 out of 10
4 out of 10
Conflict resolution work
2 out of 10
Active listening skills work
2 out of 10
6 out of 10
7 out of 10
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. 25. 26. 27.
AIESEC Calgary SAMRU Club Art History Society of SAMRU Aviation Student Executive Broadcasting Society Chemical and Biological Students’ Society Child and youth Care Society Computer Information Systems Students’ Society The Critical Club disability Studies Club Early learning Child Care Society Education Undergraduate Society English Students’ Society financial Students organization Historical Society Information design Student Society Interior design Student Society Joli fou Geological Society Marketing Society at the BSB Preprofessional Club Potlach Psychology Student Society Public Relations Students’ Society Students in free Enterprise Sociology Student Society Student nursing Society Student Society of Social Work voice of Hope Calgary’s Kids
28. The four directions 29. latino Cultural Club 30. Indo-Pak Society
31. 32. 33. 34. 35. 36. 37. 38. 39. 40. 41. 42. 43. 44. 45.
Alors on danse Chess Club: defenders of Truth Circle K International at MRU Club n3Rd Creative Writing Club friendship Running Club Improvination Music for the Soul Jam Club outdoor Adventure Club Rec Crew for Kids Ride or die: Ski and Snowboard Club SAMRU Book Club Stitch n’ Bitch Students’ Society Collegiate Star league Tea Society
46. 47. 48. 49. 50. 51. 52.
Calgary Ismaili Affiliation Hillel Inter-varsity Christian fellowship latter day Saint Institute Club Muslim Students Affiliation Power to Change SAMRU Club Roman Catholic Club
53. 54. 55. 56. 57. 58. 59.
Conservative Party Campus Affilliation Journalists for Human Rights oceans for the future SAMRU liberal league Students Advocating for Animals Student’s Sustainability Club Who Cares? Club
With 59 active clubs and 142 events organized, our clubs program saw a drastic increase in both size and activity this year. In the Wizard’s Chess game, an event which made the Calgary Herald’s front page, three enthusiastic clubs took the lead on a formerly staff-driven event, working with the CMC to take chess to the next level. The Big Jig, a joint St. Patrick’s day event thrown by nine clubs (Aviation Student Executive, Chemical and Biological Student Society, Chess Club, Club n3rd, oceans for the future, Joli fou, Creative Writing, Club Psychology Student Society, ElCC Society), was another collaborative success.
Evolution of the Hub
The Students’ Association’s first bar, The
Rathskellar, opened in 1972 before the
construction of a dedicated student centre. located near MRU’s Main Street, the bar was only open for four hours a day.
In 1987, SAMRU celebrated the opening of the Wyckham House Student Centre, a building
owned and operated by MRU students. The
student pub – renamed Thirsty’s – reopened in the new building.
The Liberty Lounge
By 2007, Wyckham House required renovation to accommodate MRU’s growing student population. SAMRU broke ground on a $14 million expansion to increase student space and services within the building.
following a significant renovation in 1999, the student bar reopened as The liberty lounge. With a reputation for quality live music, “The lib” was nominated for venue of the year at the Western Canada Music Awards.
Broke ground on Phase I of expansion
May 31, 2007
The new Wyckham House officially opened in March, 2009, featuring 45% more space.
Grand opening of Wyckham House (Phase I)
With Phase I complete, Students’ Council turned its attention to the student pub. Phase II of the expansion would include renovations to The liberty lounge, the main floor washrooms, the basement and the link.
Oct. 9, 2009
The new student centre includes brighter study spaces, an expanded food court, and additional student service centres.
Sept. 17, 2009
Phase II approved by Students’ Council
First Functional Programming meeting held
In Spring 2011, The liberty lounge closed its doors, soon to be reopened as the expanded student pub. The expansion would focus on new washrooms, a more accessible dance floor, vibrant décor and a full-service kitchen.
Business Services overview
SAMRU held meetings to determine the strengths and weaknesses of The liberty lounge, as well as future priorities. Council and staff brainstormed ideas for layout, design and use of the future spaces.
Liberty Lounge closed/renovations started
Apr. 15, 2011
In an online name the Pub contest, students submitted and ranked dozens of names.
May 20, 2011
Hub name picked
SAMRU searched for passionate managers and top-notch staff to help launch our new venture. With a seven-year SAMRU veteran as Bar Manager and a Red Seal chef as Kitchen Manager, we prepared to open for business.
Sept. 13, 2011
Hub opened to public
The Hub kitchen launched in october, offering a diverse array of meals and snacks. focusing on quality food and affordable prices, SAMRU’s first full-service restaurant works hard to satisfy student appetites.
Hub hit 1000 likes on Facebook
After months of construction and years of hard work, The Hub opened its doors, welcoming students to their new campus hangout. The dynamic new space received positive reviews from our membership.
Kitchen opened to public
Oct. 24, 2011
The Hub gained a following during the fall semester, hitting 1000 likes on facebook in the Winter term. With a student-focused emphasis on great events and tasty food, we’re continuing to make friends today.
The SAMRU’s business services department is comprised of the organization’s revenue-generating services, including The Hub, Copywrite, Ticketmaster, and the Wyckham House tenancies. These services benefit our members by providing valuable and accessible solutions to students’ day to day needs, contributing to the vibrant atmosphere of Wyckham House and the culture of our organization. Many of the Students’ Association’s business services are run on a costrecovery basis. The revenue we generate helps us to ensure the organization’s financial sustainability, allowing us to offer quality support and governance to our members while keeping student fees as low as possible. Additionally, sponsorship from our tenants supports the E-Awards program, which recognizes student excellence in academics and community involvement.
Based on their feedback, Council and staff picked ‘The Hub’ as the winner to reflect the new lounge’s community atmosphere.
Hired Bar Manager/Kitchen Manager
September 2011, our new campus bar + restaurant offers a completely renovated space, additional washrooms for the main floor of Wyckham House, and for the first time, a full-service kitchen. other major successes included record-breaking sales at Copywrite, SAMRU’s consignment bookstore, and several sold-out concerts events in Wyckham House.
required to react quickly to changing trends during the first year of business, making many alterations to The Hub’s service model. Service to our membership and the campus community remained at the forefront of our decision-making, and many of the challenges The Hub faced provided useful information for improving its service delivery in the future.
Wyckham Food Court
launching a full-service restaurant and bar is a significant undertaking, and the opening of The Hub provided several challenges to the Students’ Association. In order to maximize service to students with as little disruption as possible, every effort was made to complete the renovations during the Spring and Summer semesters. However, construction setbacks delayed the opening of The Hub until midway through September, and kitchen delays held back The Hub’s food service until october.
The biggest and certainly most visible change to SAMRU’s business services in 2011-12 was the renovation of our former campus pub, The liberty lounge, into a new campus hotspot called The Hub. opening in
A lack of previous historical data also complicated the decision-making process for The Hub’s operations, including budgeting, staffing levels and menu offerings. SAMRU was
Wyckham house basement
As Phase II of the Wyckham House expansion project, The liberty lounge received a major renovation in the summer of 2011, transforming it into the Students’ Association’s new campus bar and restaurant, The Hub. Highlights of the renovation included eliminating the sunken dance floor to improve access, relocating the stage to improve sightlines and establish a focal point during live performances, updating all tables and seating (including introducing booths and lounge chairs) and adding new washrooms for patrons of The Hub.
from a service perspective, the biggest change to SAMRU’s pub was the addition of a full-service kitchen. offering meals and snacks throughout the day, the kitchen also provides catering options to support venue rentals and special events. The Hub’s menu required careful planning in order to accommodate existing exclusivities in the Wyckham House food court. Seeking significant input from students, SAMRU developed and tweaked its menu, committed to bringing tasty and reasonably-priced food choices to our members.
Student feedback on The Hub has been largely positive, with many responding positively to new food options and renovated décor. Incorporating student feedback, SAMRU adjusted The Hub’s service model throughout the year, making a consistent effort to respond to our membership’s needs. The Hub also provided a valuable programming space for campus clubs this year, offering dozens of events each semester including several collaborations.
SAMRU saw an increase in venue rentals and revenue this year, hosting over 90 bookings for campus and community clients including AMP Radio, the Imaginus poster sale and the Annual Calgary Horror-Con. Almost 40% of this year’s rentals took place in The Hub, with 50% in meeting rooms and the remaining 10% in the Wyckham House bowl. With positive feedback from renters, we expanded our services to include catering, while still maintaining a balance between revenuegenerating events, student-focused events and internal bookings in Wyckham House.
Copywrite broke records this year, expanding to provide even better service to our members. With a larger and more diverse product line, the Eco Store nearly doubled its revenue from 2010 - 11, providing our members with affordable and sustainable options for personal and household goods. on a textbook front, used book consignment reached an all-time high in number of books sold and daily gross revenue from book sales, returning over $180 000 to our members. Copywrite also partnered with The Hub to provide a sustainable plate-washing program, and with clubs to sell club merchandise and event tickets. 22
following the completion of the Phase II expansion, SAMRU sought new programming to make The Hub a fun and inviting space for our members. Between club initiatives and SAMRU’s programming, over 70 events were held in The Hub this year, with weekly features ranging from board game nights to dJ’d dance parties. Based on member input, SAMRU tweaked our weekly programming to include live Music Tuesdays, Thursday night out, and friday Afternoon Jazz, a collaboration with MRU’s Jazz Performance Credit Program.
Each year, SAMRU conducts a survey of visitors entering the Wyckham House Student Centre during a one week period. our total number of visitors this year was over 34,000 between october 17 and 21, 2011, representing a 4.6% increase in total traffic from 2010. Wednesday saw the highest increase in daily traffic, with a 9.5% increase since 2010.
Foot traffic by year • 2011-12
34.420 32.897 31.950
0 2009 - 2010
2010 - 2011
2011 - 2012 23
for the year ended June 30, 2012
The following pages include excerpts from the SAMRUâ€™s audited financial statements. Copies of the full set of audited statements are available by request at the SAMRU reception desk in room Z222 in the Wyckham House Student Centre. The SAMRU annual budget (page 29) is not a part of the audited financial statements.
Studentsâ€™ Association of Mount Royal University Statement of Financial Position As at June 30, 2012
Assets Current assets Cash and cash equivalents Short-term investments Accounts receivable Inventories Prepaid expenses Expansion and development funds funds held in trust
Investments Capital assets
2,206,181 244,513 28,892 54,538 77,470
2,345,155 10,000 182,435 27,178 47,846 940,254 65,463
357,431 297,066 247,702 77,470
350,217 338,124 235,759 65,463
2,182,804 4,590,394 35,000 (104,995)
1,442,615 4,814,219 35,000 250,006
Liabilities Current liabilities Accounts payable and accrued liabilities deferred revenue Current portion of promissory note liability for funds held in trust
Advances and deposits held Promissory note Deferred contributions
Net assets Internally restricted net assets invested in capital assets Internally restricted Endowment Unrestricted
Approved on behalf of Studentsâ€™ Council
Kaylene McTavish, President
Jennifer Langille, Vice President Academic
Students’ Association of Mount Royal University Statement of Revenues and Expenses For the year ended June 30, 2012
Revenues fees Membership services Business operations Interest income Amortization of deferred contributions Management and executive Programming
Expenses Membership services Management Business operations — direct expenses Amortization Business operations — cost of sales Executive Programming Realized and unrealized losses (gains) on investment
Excess of revenues over expenses
3,078,241 1,923,600 1,591,454 169,508 134,183 128,978 44,720
3,112,694 1,877,765 1,402,497 182,811 131,417 105,704 37,200
2,266,511 2,093,023 746,432 697,297 477,245 326,816 284,111 17,886
2,166,505 2,032,421 440,219 612,142 415,980 341,608 235,834 (159,818)
Students’ Association of Mount Royal University Statement of Changes in Net Assets For the year ended June 30, 2012
Internally restricted net assets invested in capital assets $
Internally restricted $
Balance – Beginning of year
Excess of revenues over expenses
Transfer to internally restricted
Purchase of capital assets – internally funded disposal of capital assets
Balance – End of year
Students’ Association of Mount Royal University Statement of Cash Flows For the year ended June 30, 2012
(11,481) 697,297 (1,042,503) (134,183) 18,673 (189)
(22,163) 612,142 (1,011,896) (131,417) (131,354) 255
883,599 95,801 2,907 (235,759)
906,024 97,692 72,431 (224,392)
(442,061) 2,545 (30,655)
(209,126) (27,438) 530 (588,644)
Decrease in cash and cash equivalents
Cash and cash equivalents – Beginning of year
Cash and cash equivalents – End of year
Cash and cash equivalents are comprised as follows: Cash on hand and balances with banks Investments in money market instruments
Total cash and cash equivalents:
Supplementary cash flow information Interest paid Acquisition of capital assets paid by MRU using interest on expansion funds Acquisition of capital assets paid by MRU using expansion funds
605,269 (539,036) (412,699)
Cash flows provided by (used for) the following activities Operating Excess of revenues over expenses Add (deduct) items not involving cash: Interest on expansion funds held by MRU Amortization deferred contribution recorded as fees, membership services, and management and executive revenue Amortization of deferred contributions Unrealized decrease (increase) in market value of investments (Gain) on disposal of capital assets
Changes in non-cash working capital
Financing Capital contributions received Scholarship contributions received other contributions received Repayment of promissory note
Investing Acquisition of capital assets Internally funded Externally funded Proceeds on sale of capital assets Purchase of investments-net
Studentsâ€™ Association of Mount Royal University 2012-13 Approved Operating Budget (unaudited)
Revenue General fees Health and dental Scholarship fee Capital campaign and partnership Casino and other segregated funds Capital replacement fund Governance operations Student service centers Programming Business operations Total Revenue :
2,213,474 2,562,297 142,114 908,486 206,573 126,183 17,800 119,228 19,577 46,000 1,771,398 8,133,130
2,260,329 2,358,526 147,545 1,015,533 123,374 136,968 27,800 108,488 17,410 42,800 1,830,379 8,069,152
Expenditures Segregated funds - restricted Health and dental
1,882,852 509,456 191,393 47,500 54,300 10,350
2,028,077 508,380 194,648 55,000 54,000 10,750
Governance operations Student services Programming Entertainment Special events Clubs Business operations: cost of sales Business operations: direct expenses
People Students’ Council Meghan Melynk,
President (July 1 – January 25)
Jennifer Langille, Vice-President Academic
Vice-President, Student Life, Acting President (January 25 – June 30)
Danielle Bustos, Women Students’ Representative
Missy Chareka, Commissioner to the President
Lexie Courtney, Communications Studies Representative
Immigrant, International and Visible Minority Students’ Representative
Danish Haider, Business and Entrepreneurial Students’ Representative
Alex Hardie, Education Representative
Sam Kemp-Jackson, Students with Disabilities Representative
Commissioner to the Vice President Student Life
Amanda Martin, Science and Technology Representative
Holly Mazur, Commissioner to the Vice President External
Commissioner to the Vice President Academic
Aboriginal Students’ Representative
Tristan Smyth, Speaker Gary Verma,
Health and Community Studies Representative
Advisory Committee Suzanne Johnson, Chair Ron Strand Jim Robertson Academic Student Caucus Jennifer Langille, Chair Michelle Dennis Whitney McGeary Kaylene McTavish Shiv MacFarlane Haley Mattson Angela Smith Tristan Smyth Sadiq Valliani Membership Development Fund Selection Committee Jennifer Langille, Chair Serena Navarro Teresa O’Krane Ron Strand
E-Awards Selection Committee Kaylene McTavish, Chair Suzanne Johnson Amanda Martin Shreya Shah Cultural Mosaic Centre volunteers Thomas Antonio Nick Beck Gabriel Centeno Evawani Daud Miyuki Hama Mona Hamed Kris Kaitman Javiera Khawar Richelle Lorenz Christina MacKay Amanda McKay Chris McKim Arwa Mousa Emily Ness Jamie Osaka Kirsten Paterson Nicholas Phin Aundrea Schafer Blair Slind Ashley Thompson Douglas Vale Ursula Vargas Trina Wilson Daniela Zutara Peers Support Centre volunteers Charlotte Byskal Evawani Daud Pamela Di Pinto Amy Farreli Sarah Greschner Joon Kim Mikaela Masiuk Elise Mittag Arwa Mousa Kelsey Oxley Cat Pacheco Sana Zaidi Native Student Centre volunteers Kristie Baptiste Christine Bird Jasmine Blood Glenna Cardinal Laura Derhousoff Sonya Greenwood Joon Kim Joseph Lawrence Jennifer Macpherson Allanah Providence Nathan Provost Tish Tardiff Melissa Thomas Paige Yellowhorn
Sustainability Centre volunteers Kevin Bailey John Bailey Tiffany Beks Dan Cabral Jonathan Cooper Jeong Chun Lee (Chris) Katie Cross Josh Golding Stuart Hilland Lindsay Hollands Amy Horlick Jonathan Mah Jennifer MacPherson Kelsey Morin Elisha Pears Katie Robart Manuel Schuler Marina Skvortsova Francesca Sutanto Hassan Syed Brooklyn Wasylenko Joel Woodhouse Pride Centre volunteers Gabe Centeno Christopher Chan Alex Christenson Bret Clarke Will Conner Lauryn Courtney Simone Fisher Simon Fukada Kat Frost Chelsea Gillum Chantel Haney Lucas Hill Irina Jevlakova Nicole Koppert Caitlin LeClair Samantha McCarthy Natalie Riad Orry Roth Priscilla Tang Trevor Walton Student Outreach and Safewalk volunteers Kayode Awolusi Joel Ayotte Chrissy Battumur Edy Calderon Gabriel Centeno Saviour Edet Eddie Garcha Stephanie Hilderman Brittany Kilroe Kevin Liu Varun Madadi Jonathan Mah Riley Mcguire Kachi Nwoke
People Churchill Ojeghaji Christopher Paul Aundrea Schafer Crystal Seatter Idris Sheriff Amanda Stelmack Jeremiah Taiwo Umo Umo Caitlin Vossler Topher Wadey Lin Xing
Ratified student clubs AIESEC Calgary SAMRU Club Alors on Danse Art History Society of SAMRU Aviation Student Executive Broadcasting Society Calgary Ismaili Association Chemical & Biological Students Society Chess Club: Defenders of Truth Child and Youth Care Society Circle K International at MRU Club N3Rd Computer Information Systems Students’ Society (CISSS) Conservative Party Campus Affiliation Creative Writing Club The Critical Club Disability Studies Club (DAST) Early Learning Child Care Society Education Undergraduate Society English Students’ Society Financial Students Organization The Four Directions Friendship Running Club Hillel Historical Society Improvination Indo-Pak Society Information Design Student Society Interior Design Student Society Inter-Varsity Christian Fellowship Joli Fou Geological Society Journalists for Human Rights Latino Cultural Club Latter Day Saint Institute of Religion Club Marketing Society at the Bissett School of Business Muslim Students Affiliation Music for the Soul Jam Club Oceans for the Future Outdoor Adventure Club Potlatch Power to Change Preprofessional Club Psychology Student Society Public Relations Students’ Society Rec Crew for Kids Ride or Die: Ski & Snowboard Club Roman Catholic Club SAMRU Book Club
SAMRU Liberal League Sociology Student Society Stitch n’ Bitch Students Advocating for Animals Students in Free Enterprise (SIFE) Student Nursing Society Students’ Society Collegiate Star League Student Society of Social Work (3SW) Student’s Sustainability Club Tea Society Voice of Hope Calgary’s Kids Who Cares Club?
SAMRU staff Alfonzo Angulo, Graphic Designer Lisa Antichow, Retail Manager Best Agofure, Inventory Clerk Nicholas Beck, Cultural Mosaic Centre Coordinator Megan Borg, Governance Coordinator Josh Boser, Programming Manager Nicole Boyce, Research and Archives Coordinator Charles Boyd, Facilities Manager Michael Buffett, Chef/Kitchen Manager Cory Cardinal, Native Student Centre Coordinator Timothy Chaves, Sous Chef/Kitchen Supervisor Brendan Correia, Communications Manager Alana-Dawn Eirikson, Sustainability Centre Coordinator
Andrea Davis, Student Advocacy Coordinator Jackie Fisher, Director of Student Services Marcy Fogal, Executive Director John Hadley, Administration Manager Jon Heath-Smith, Receptionist Tiarra Keim, Assistant Hub Manager Stephanie Kusnick, Student Outreach and Safewalk Coordinator
Mitch LaRose, Copywrite Supervisor Dawn Linnemoller,Editor and Content Coordinator Amber Mader, Clubs Coordinator Keith Mitchell, Assistant Hub Manager Marco Millan, Poster Display Assistant Kellie Nixon, Peer Support Centre Coordinator Patrick Palardy, Production Coordinator Joanna Pesta, Manager, Programming and Venues Mary Polychronis, Researcher Tiffany Riddell, Hub Manager Shereen Samuels, Volunteer Centres Manager Sunny Song, Assistant Network Administrator Kelsey Springate, Peer Support Centre Coordinator Stephanie Symington, Events Coordinator Michelle Thomas, Videographer Jason Unsworth, Director of Business Services Kevin Walkes, Graphic Designer Brian Walters, Finance Manager Hong Wang, IT Manager Ming Yang, Accounting Coordinator
Food Court staff Bobbi-Lynn Adam Tim Blevins Linda Mikel Phillip Samer
Charlene Stevenson Linda Nelson Hyung-Jun (David) Yoo
Copywrite staff Beth Billingham Peter Hartmann Ryan Johnson Production staff Austin Bloomfield James Bundy Alex Campbell Paul Gardner Eric Hamelin Gavin Howard Jessica Howat Jon Jordan Duncan Kenworthy Johnson Ngini Curtis Orr Janine St. Jean Liam Stitt Hub Front-of-House staff Diana Aguilar Madeline Allen Phillip Atherton Joel Ayotte Allyson Beaven Caitlin Bennett Jeff Boulet Nathan Brummitt Tamba Camin Chris Carney Gabriel Centeno Amanda Congram Dara Defreitas Andrew Derksen Sarah Dickens Jorden Dixon Kyle Feingold Emily Garbe Natasha Gill Jonathan Green Alexandra Halmaciu Jillian Hoban Ester Horvath Ryan Hourd Alin Ibrahim Jacqueline Ivers Corey Jakobsze Rachel Kane Brittany Longphee Rebecca Lucas Rusty Martel Scott Martin Hannah Morris Emily Neshine Emily Ness Shelby Olechow James Paton
People Aaron Pirttikoski Elena Popovic Jake Ritchie Anthony Robideau Brett Roboch Jesse Ryder Marc Sackman Joshua Schacter Kelsey Simpson Anthony-Joel Tait Mark Tolentino Mark Vermaat Steven Waldner Spencer Wallace Taylor Wasiluk Rachel Yates Niki Youra Darren Yu
Hub Kitchen staff Rafael Aguilar Maxime Bernier Curtis Bowman Daniel Byfield Alana Cole Stephan Greenslade Stella Lopez de Freitas Patrick Maloney Jagur McNish Claire Miglionico Manuchehr Noshiravani Brendan Pye Benjamin Radtke-Byfield Neil Schoenthal Justin Simaluk Kenta Unrau Tyler Young Elections Officials Shauna Hunter, Chief Returning Officer Gladys Frey, Deputy Returning Officer Murray Cunningham, Debate Moderator Tyler Black Travis Black Joanne Doney Donna Gustafson Rob Hunter Mary Ellen Johnson Shelly Johnson Marilyn MacDonald Myrna MacMillan Mona Pronk Leslie Relke Donors, Sponsors and Partners Biblos: Basim Abboud and Sal Daklala Booster Juice: Shawn Grewal Bright Dental Health: Scott and Joelle Pickles Burnet, Duckworth and Palmer Calgary Co-op Calgary Interfaith Food Bank Cobbs Bread
Coca-Cola Bottling The Collegiate Shop: Alnoor Rajwani Community Kitchens Cultures/Vanelli’s: John Cheng and Karen Chau Dairy Queen: Yvette Kim and Jae Kim Edo Japan: Kate Glazer EnCana Wellness Centre EthniCity Catering Gallivan and Associates Global Wine and Spirits Good Earth Café: Man Yip and Dolly Yip Labatt Brewery MRU Campus Security MRU Counselling Services Mucho Burrito: Shawn Grewal ReBoot The Reflector Rouge Campus Subway: Sam Lam Thai Express: John Cheng and Karen Chau Wildrose Brewery Wycked Deli: Eugene Kim Robert Wyckham Wyckham Pharmacy: Thomas Yeung Zen Vietnamese: Bryant and Mun Hae Lee Zoom Media
E-Awards Recipients Excellence Awards Collin Semenoff,
Outstanding Student of the Year Award
Tiffany Beks, Gold Award Angela Smith, Silver Award Catharine Smart, Silver Award Barbara Adamson, Bronze Award Churchill Oseghale, Bronze Award
Enrichment Awards Symone Loney, Inspiring Culture Award Melissa Thomas, Deanna Cardinal Memorial Award Jennifer Yu, Beyond Disabilities Award Famira Racy, Gender and Sexual Diversity Award Endeavor Awards Sanne de Groot, Athletics Award Alia Kanani, Citizenship Award Kelsey Morin, Green Earth Award Christine Slaunwhite, Committed Learner Award Tristan Smyth, Experiential Studies Award Amy Woermke, Part Time Studies Award Club Awards Student Society of Social Work,
Excellence in Community Service Award
Club N3rd, Excellence in Membership Service Award
Vanessa Beerda, Reflector Award Holly Mazur, Outstanding Councillor of the Year
Teaching Excellence Awards David Bird Trevor Day Shane Gannon
Barbara Hibberd Meaghen Johnston Scott Murray Leah Nikiforuk Karen Overbye Lorraine Royall Bob Uttl
Champion Awards Joe Anderson Tim Haney Paul Varella Affiliations Alberta Students’ Executive Council (ASEC) Association of Managers in Canadian College and University Student Centres (AMICCUS-C) Canadian Alliance of Student Associations (CASA) Canadian Society of Association Executives (CSAE)
Annual Report 2011-12 Design Alfonzo Angulo Editors Nicole Boyce Brendan Correia Marcy Fogal John Hadley Brian Walters Photography Alfonzo Angulo Dawn Linnemoller Michelle Thomas Kevin Walkes
studentsâ€™ association of mount royal university