winbank serices: • WINBANK WEB BANKING - Banking via Personal Computer (PC/Mac), using ANY browser • WINBANK MOBILE BANKING – The client performs his/her banking transactions via the Mobile Phone • WINBANK MOBILE APPS – Download on your iPhone or Android mobile phone winbank Mobile Albania App and perform banking transactions while on move! If you are a winbank Web Banking subscriber you do not need to register again; simply use the same security codes (User ID & PIN) to access winbank Mobile App. • WINBANK PHONE BANKING - Banking via Telephone round-the-clock! The client calls, on a 24/7 basis, and interacts with a live agent to perform all of your transactions. • WINBANK for CARDS – the client “connects” to his/her credit cards and views all available details related to them, any time of the day WITHOUT the need for a registration. • WINBANK CREDIT CARD ALERTS – the client stays informed instantly and constantly while preventing credit card fraud, by activating security alerts. This service notifies the client via SMS and/or E-mail about his/ her credit card transactions, card renewal/replacement, change of card limit, monthly statement, etc. is why winbank, apart from the ease of access ability of users to access information and services by all means of communication, is constantly maintaining its high quality service, with respect of technology use by offering various services and applications. winbank, along with a wide network of Tirana Bank ATMs, gives the opportunity for all its customers to conduct all their banking services at any time, without having to wait in line or visit one of the branches of Tirana Bank. In addition, with winbank applications, such as ATM/Branch locator service, customers can locate the nearest ATM/Branch to them. Privacy and security is an important dimension that may affect users’ intention to adopt e-based transaction systems. However, winbank has
its innovation and platform to overcome its customers concerns on security and privacy issues. Through its infrastructure, winbank provides secure and reliable financial transactions. Access to servers is controlled by special firewalls, which allow visiting customers’ access to particular services and deny access to systems and databases with classified bank information. Furthermore, from the beginning until the end of the connection (online session) with winbank web banking service, all information and personal data are being encrypted through encryption protocol. Winbank’s platform functionality guarantees customers with secure transactions. If winbank Web Banking session is idle for seven minutes, the system automatically logs off. For en-
hanced security, winbank Web Banking requires an extra PIN, an additional mandatory code that must be present before executing Third Party Payments, remittances and other monetary transactions. Furthermore, for security reasons, two levels of authorizations can be implemented, as per customer request. Through winbank, it is possible for a customer to select the accounts which he or she does not want to have access via winbank Web, Mobile, App and Phone banking. winbank has all of the required data and software to execute secure transactions. Customers do not have to purchase additional software, store any data on their computer, backup any data or wait for software upgrades or new versions. Quality designs, graphics and colors and the propensity to portray good image of the bank enhances efficient use of navigation. winbank provides an aesthetic design, which makes its platform visually attractive, enjoyable and user friendly. Proof of that is the fact that winbank design implementation has been awarded as the “Best Website Design” in Europe. Service quality attributes in ebanking industry are important, since human-internet interaction is the main service delivery and communication channel. Offering high quality services to satisfy customers’ needs is another competitive advantage of winbank. It provides transactions within Tirana Bank accounts, Piraeus Bank Group accounts and most importantly to accounts of different local and international banks. Services offered by winbank assist not only the individual but business customers, as well. The abovementioned services give an edge to business competitiveness. Electronic banking services are very important tools that can enhance customer experience. Time becomes more valuable in today’s society, saving client’s time by eliminating the need to visit one of the bank’s branches providing at the same time 24/7 access to their accounts and funds. Tirana Bank is committed to support and improve its electronic banking services and will continue to invest in providing new services and products to its valued customers. Banking services are provided with a single goal, to always support customers, adding value to their time and supporting them in their everyday life and especially while they are conducting their business.
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