Building the Great Airport Experience The aviation industry saw a building boom after deregulation began in 1978. Airports and airlines moved through the ’90s with growth and expansion around the globe. That boom, of course, ended sharply in 2001.
DAVID G. YEAMANS President Aviation & Facilities Group Burns & McDonnell
But aviation modernization has begun, and the passenger is at the middle of this trend. Airports and airlines are reaching out to passengers, seeking to improve their travel experiences with lighter spaces, comfortable seating and improved wayfinding. Passengers are taking control of their travel experience through self-service kiosks. Through it all, airports and airlines continue the conversations begun before 2001 about how to use new technologies to build the airport experience of the future. This issue of the annual Burns & McDonnell aviation industry report is all about the improvements unveiled, technologies implemented and successes achieved by our clients and the industry. We stand ready to help the industry reach goals in every area that impacts the passenger’s experience, whether in the terminal or behind the scenes. We help our clients deliver the great airport experience without forgetting the critical need to maintain efficiencies, provide improved air travels, minimize the impact on their bottom line and preserve their competitive edge.
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