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105) If you are listening mainly to understand the speaker's message, you are engaging in A) content listening. B) critical listening. C) empathic listening. D) active listening. Answer: A Explanation: A) With content listening, the listener's primary focus is simply in comprehending what the speaker is saying. Content listening should be the default listening mode for most situations. Once the listener has a strong grasp of the speaker's basic message, he or she can move on to higher forms of listening, such as critical listening or empathic listening. Diff: 2 LO: 2.5: Identify three major modes of listening, describe the listening process, and explain the problem of selective listening. Skill: Concept AACSB: Interpersonal relations and teamwork Learning Outcome: Describe best practices in team and interpersonal communication 106) An effective listener tries to practice ________ in an effort to hear and understand what the other party is saying. A) emphatic listening B) critical listening C) active listening D) content listening Answer: C Explanation: C) Effective listeners practice active listening by making a conscious effort to turn off their own filters and biases to truly hear and understand what another party is saying. Diff: 2 LO: 2.5: Identify three major modes of listening, describe the listening process, and explain the problem of selective listening. Skill: Synthesis AACSB: Interpersonal relations and teamwork Learning Outcome: Describe best practices in team and interpersonal communication
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Full file at https://testbankuniv.eu/Business-Communication-Today-14th-Edition-Bovee-Test-Bank