Deposit Protection 9.0

As you can imagine, taking a damage deposit for a tenancy is very important as it ensures there are funds to be drawn from should the worst happen during the tenancy. We take the equivalent of 5 weeks’ rent as deposit for each tenancy, the maximum allowed by law.

It is a legal requirement that deposits are registered in a protected scheme for the duration of the tenancy. We use the Tenancy Deposit Scheme (TDS) custodial scheme. This means the funds are then sent to TDS to hold the deposit securely rather than just insuring it. We have found TDS to be the most efficient of the providers and believe tenants and landlords are better assured that their deposit is safe and the return is dealt with fairly.

Tenants are provided with their deposit certificate and prescribed information along with a scheme leaflet at the start of the tenancy so that they have peace of mind that their deposit is safe.

On departure the checkout will be completed, and we will consult the landlord to discuss wear and tear and potential charges should there be any damages. Checkout reports and repayment requests are emailed out to the tenants and repayments arranged directly from TDS to the recipient.

In the unlikely event of a dispute, you are in safe hands as we have years of experience and specialist advanced training in dispute handling. Most disagreements are easy to resolve if handled professionally, sensitively and transparently.