ODB Course Catalogue - Spring/Summer 2019 by Nigel Allan

Spring/Summer 2019

Course Catalogue ORGANIZATIONAL DEVELOPMENT

Core Competency based training Government of Yukon created the Core Competency framework as a government wide commitment to leadership excellence at all levels of the organization. You can use the symbols guide below to see which training will help you build different competencies. To learn more about the Core Competencies, visit https://yukonnect.gov.yk.ca/ tools/hr/Pages/competencies.aspx

Taking Action

Demonstrating a Client Focus

Leading Change and Innovation

Influencing Others

Promoting Common Values and Ethics

Modelling Interpersonal Skills and Personal Responsibility

Thinking Strategically

Developing People

In this booklet, you can find a list of the Government of Yukonâ&#x20AC;&#x2122;s corporate learning and development events for the Spring and Summer of 2019, offered by the Organizational Development Branch (ODB) of the Public Service Commission.

Emma Stinson Corporate Training Advisor emma.stinson@gov.yk.ca

As a Government of Yukon employee, you are supported and encouraged to take the lead on your own learning and development. The government provides a rich variety of learning and development programs designed to build your knowledge, expand your skills and help you explore career possibilities. Options include face-to-face learning, expanded online learning options and funding support for tuition and fees. The Public Service Commission creates learning and development options based on feedback from employees and applies a high standard of quality to our course offering. Our goal is to create a culture of continuous learning and growth so that the Government of Yukon public service can be a great place to work and we can provide excellent service to Yukoners. When you come to the Learning and Development Centre in downtown Whitehorse, we want you to feel engaged in your learning, ready to be creative and connect with employees from across the organization. If you are looking for specific training that is not in the course catalogue, contact the Corporate Training Advisor, Emma Stinson, at emma.stinson@gov.yk.ca to discuss your training needs.

How do I sign up for courses?

You can now register for courses online. We are going paperless! This means you can register and enroll for courses immediately using the new online system: YGLearn. Browse and search all courses online. Courses are posted daily as soon as they are available. Register in real time and get automatically waitlisted if your course is full. No more submitting paperwork and waiting to see. Use your YNET credentials to log in. YGLearn. (https://yglearn.gov.yk.ca) When you enroll in a course, both you and your supervisor will receive a confirmation email. You’ll still need your supervisor’s approval beforehand – but an informal email or conversation will do. No more signatures required.

Jamie Taylor jamie.taylor@gov.yk.ca

More about YGLearn (https://yukonnect.gov.yk.ca/employeeinfo/Pages/courses-training.aspx) and YGLearn how-to (https://yukonnect.gov.yk.ca/employee-info/Pages/YGLearnhow-to.aspx). ODB’s program administrators can help you with the new system. They can help you find the learning event for you or answer questions about course enrolment or funding applications.

4 Spring/Summer 2019 Courses

Kerri Fernandes kerri.fernandes@gov.yk.ca

Coming up on YGLearn More courses and features will be added to YGLearn over the next few months, making it your one stop shop for browsing and registering for in-person and online courses offered by the Government of Yukon. Your feedback is important while we continue developing and refining the YGLearn platform. It’s a new system and there are bound to be a few hiccups as it gets rolled out. Please contact our program administrators with any comments or suggestions. Have questions? Check out the FAQs (https://yukonnect.gov.yk.ca/employeeinfo/Pages/YGLearn-FAQs.aspx) If you can’t find what you’re looking for email us at odb.reception@gov.yk.ca. Someone from the team will get back to you!

Learning Support/Accessibility If you require learning support (ie, support with learning disabilities, physical disabilities) during training, please contact Emma Stinson at odb.reception@gov.yk.ca so we can make arrangements as soon as possible.

Accessibility for deaf and hard-of-hearing employees American Sign Language (ASL) Interpretation Services The Government of Yukon has a full-time accredited American Sign Language staff interpreter available to provide quality ASL-English interpreting for training. Please provide advance notice under learning support to direct our staff to have interpretation in place for your upcoming training.

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Training on Yukon First Nation Topics This past year we increased our course offerings on Yukon First Nation topics in response to the Truth and Reconciliation Commission’s call to action #57, which calls for all levels of government to educate public servants on the: history of Aboriginal peoples, including the history and legacy of residential schools, the United Nations Declaration on the Rights of Indigenous Peoples, Treaties and Aboriginal rights, Indigenous law, and Aboriginal–Crown relations. Our leaders in government support reconciliation and believe the first step is to increase awareness. They have committed to increasing their knowledge and understanding of Yukon First Nations’ history, culture, governance structures and how the public service could support reconciliation in Yukon. This past year, Deputy Ministers and Assistant Deputy Ministers participated in a series of learning events covering these topics. Our leaders have also expressed their encouragement for all public servants to enroll in courses on Yukon First Nation topics. By continuing to build awareness and understanding of Yukon’s history, society and personal perspectives, we all become better public servants. If you are unsure of where to start, we recommend beginning with the Blanket Exercise and Yukon First Nation 101. We are currently reviewing and exploring new courses. Stay tuned for new offerings in the fall/winter.

“The road we travel is equal in importance to the destination we seek. There are no shortcuts. When it comes to truth and reconciliation, we are all forced to go the distance.” ~ Justice Murray Sinclair, former Chair of the Truth and Reconciliation Commission of Canada.

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Table of Contents Bite-sized Learning Events Blanket Exercise........................................................................................................................................................................8 Brain Aerobics for Problem-Solving....................................................................................................................................8 Disability Management and Accommodation in Government of Yukon....................................................................9 Introduction to Mindfulness...................................................................................................................................................9 Productivity Plus.................................................................................................................................................................... 10 Returning to Mindfulness.................................................................................................................................................... 10 SharpBrains Virtual Summit *NEW*................................................................................................................................ 11 Sitting Meditation 101......................................................................................................................................................... 11 Sitting Meditation 201......................................................................................................................................................... 12

Full Day Courses A Respectful Workplace…What’s Conflict Got to Do With it?.................................................................................. 13 Building Your Team............................................................................................................................................................... 13 Crucial Conversations©......................................................................................................................................................... 14 Coaching for Performance.................................................................................................................................................. 15 Developing Inclusive Programs and Services................................................................................................................ 16 Evaluation 101....................................................................................................................................................................... 16 Excelling at Customer Service............................................................................................................................................ 17 Human-Centred Design....................................................................................................................................................... 17 Managing for an Engaged Workplace............................................................................................................................. 18 Management Skills for Administrative Professionals.................................................................................................. 20 Residential School Awareness........................................................................................................................................... 20 Step-up How You Speak-up............................................................................................................................................... 21 Thriving, Striving and Surviving in Today’s World....................................................................................................... 22 The Outstanding Administrative Assistant.................................................................................................................... 23 Transforming Lateral Violence into Lateral Kindness.................................................................................................. 24 Yukon First Nations 101: History of Yukon First Nations & Self-Government...................................................... 25 Yukon First Nations Traditional Knowledge................................................................................................................... 25

Online Training Workplace Hazardous Materials Information System (WMHIS).............................................................................. 26 Corporate Health and Safety Management System Elearning................................................................................. 26 Protecting Privacy Under ATIPP....................................................................................................................................... 26 Finance..................................................................................................................................................................................... 26 Custom and Contract Training........................................................................................................................................... 27

Other Organizational Development Services...................................................................................................... 28 Organizational Development Consulting Services.......................................................................................... 29 Course Calendar by Month.............................................................................................................................................. 30

More training coming soon on YGLearn. Spring/Summer 2019 Courses 7

Bite-sized Learning Events Blanket Exercise DATES Apr 10, June 5, Aug 12 TIME 1-4pm LOCATION Kwanlin DĂźn Cultural Centre FACILITATORS Respectful Workplace Office CORE COMPETENCIES

The Blanket Exercise covers over 500 years of history in a one and a half hour participatory workshop followed by a debriefing session in which participants have the opportunity to discuss the experience as a group. Blanket Exercise participants take on the roles of Indigenous peoples in Canada. Standing on blankets that represent the land, they walk through pre-contact, treatymaking, colonization and resistance. The exercise follows a script read by a narrator and other facilitators play the role of European colonizers. Participants are drawn into the experience by reading scrolls and carrying cards which ultimately determine their outcomes. By engaging on both an emotional and intellectual level, the Blanket Exercise effectively educates and increases empathy about the experience of Indigenous people in Canada. This can often raise deep emotions and we strongly encourage you to work with you heart and spirit when participating.

Brain Aerobics for Problem-Solving DATES Apr 10, May 9, Aug 12

Note: This is the Boost Your Creative Problem-solving and Brain Aerobics for Creativity combined in one session.

TIME 9am-12pm

There are many ways to brew the office coffee. What if your co-workers are taking conflicting approaches? How can you harmonize your efforts to get the job done better?

FACILITATORS AURORA Workshops CORE COMPETENCIES

Solving tricky problems requires the ability to generate new ideas and solutions, while potentially navigating conflict. In this experiential workshop, identify different problem-solving styles and explore how these styles influence relationships and collaboration. Learn techniques for generating more ideas, objectively assessing options, and boosting positive collaboration. The session provides concrete strategies based on brain science, with tips and tools that you can apply immediately in your workplace.

8 Spring/Summer 2019 Courses

Disability Management and Accommodation in Government of Yukon DATES Apr 18, May 23, June 27 Aug 1, Sept 5, Oct 10 Nov 14, Dec 19 TIME 2-4:30pm CORE COMPETENCIES

Join us for an overview of this multi-faceted process. Based on the revised Disability Management Framework, this 2.5 hour training session will focus on high level concepts including: »» »» »» »» »» »» »» »»

Guiding Principles Prevention of Disability Early Identification and Intervention in Action Duty To Accommodate Accommodation in Action Role of Disability Management Unit in Complex Cases Insurer Services Resources

Please come prepared: »» Pre-reading assignment for this course. »» Provide 1 or 2 questions you would like to have answered during your session to DMU.inquiry@gov.yk.ca. Please provide questions at least three days prior and note in your email which session you will be attending. If you have any questions, please contact Lisa.Schellenberg@gov.yk.ca. Audience: This training is for supervisors, managers and HR professionals.

Introduction to Mindfulness

TIME 8:30-10am

Mindfulness. We have all heard the word, but what actually, is it? Mindfulness is an invitation to step out of the clutter and really focus on what we are doing, thinking and feeling in this moment. Why might this be important? Research shows that mindfulness can help improve quality of life and well-being, reduce stress and anxiety and improve physical health.

FACILITATOR Bonnie MacDonald, Canadian Mental Health Association – Yukon Division

This workshop will provide an opportunity to try different types of mindfulness practice such as: guided meditation, body scan, mindful walking, awareness practice and how to incorporate mindfulness practice. The four sessions provide an opportunity for practice and reflection.

CORE COMPETENCIES

Audience: Individuals interested in learning more about mindfulness.

DATES Apr 25, May 2, May 30, June 6

Please note: Applying for this course, you are committing for all dates.

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Productivity Plus DATES April 3, May 7 TIME 9am-12pm FACILITATORS AURORA Workshops CORE COMPETENCIES

This morning session combines two of AURORA Workshops’ popular mini workshops: Communication Styles for Collaboration and Harness Your Productivity. Together, these hands-on experiential workshops enhance your work relationships by giving you specific tools to collaborate more effectively. Discover four different ways of presenting ideas and learn how to combine them to get your message across. Learn why being tired at work can enhance your productivity. AURORA Workshops are based on the latest brain science. Learn strategies to: » communicate clearly » be more persuasive » improve productivity » boost focus and concentration » identify the best times for different kinds of collaboration

Returning to Mindfulness DATES Sept 19, Sept 26, Oct 17, Oct 24, Nov 21, Nov 28 TIME 8:30-10am FACILITATOR Bonnie MacDonald, Canadian Mental Health Association – Yukon Division CORE COMPETENCIES

In recognizing that mindfulness is a skill that needs to be developed, these sessions offer an opportunity to continue to grow the capacities of attention, focus, selfawareness and working memory. Self-Awareness is a critical aspect of resiliency, as it can increase our capacity to self-regulate, to adapt and to access the “thinking” brain in a way that refines our responses to people and situations. “In an analysis of mindfulness worksite programs reviewed by researchers from Case Western Reserve University, mindfulness was found to be linked to better functioning among individuals, including the areas of attention (eg: less mind wandering and distractibility and shorter processing time), cognition (eg: increased working memory capacity and more flexible thinking) and emotionality (eg: reduced intensity and duration). These areas of improved functioning among individuals subsequently impact work outcomes such as improved performance, relationships and work related well-being.” ~ Pen Medicine, University of Pennsylvania, 2018. Each session will be combination of formal practices, noticing patterns, and identifying how this practice can be of benefit in the workplace. Audience: Individuals interested in learning more about mindfulness. Please note: Applying for this course, you are committing for all dates.

10 Spring/Summer 2019 Courses

SharpBrains Virtual Summit *NEW* DATES May 7, May 14, May 21, May 28 TIME 2:30-4:30pm CORE COMPETENCIES

Come out and learn about the latest innovations in brain health and workplace performance based on the newest neuroscience and digital health. SharpBrains is an independent research firm tracking health and performance applications of brain science. The company hosts an annual global virtual conference featuring over 40 of the worldâ&#x20AC;&#x2122;s top experts, innovators and investors aiming to improve brain health and workplace performance in light of growing neuroscience and digital tech. The ODB team has selected the best talks and will be hosting two hour viewing and informal discussion sessions. Come out, watch the talk, and then take part in a discussion afterwards. To Register: Fill out a training request form to participate, then come to as many or as few sessions as your schedule allows.

Sitting Meditation 101 DATES Apr 3, Apr 10, Apr 17, Apr 24, May 1 TIME 8:30-9:30am FACILITATOR Ruth Lera, Canadian Mental Health Association, Yukon Division CORE COMPETENCIES

Formerly called Mindfulness Training. Sitting meditation is the practice of taking the time to sit still in a comfortable, supported position to enhance the experience of focusing intentionally and purposefully on steering our attention where we want it to go. In this beginner sitting meditation course participants will sit in chairs and be led through a series of short, accessible, guided meditations that will be informative about how to practice sitting meditation, as well as providing guidance on how to bring what is gained from sitting meditation into all life activities and experiences. Sitting meditation helps people connect to their inner strength, quiet the mind, reduce stress and increase health and well-being. Studies from Harvard University have shown the benefits of sitting meditation practice to include: boosted immune system, improved quality of sleep, increased positive emotions, increased density of grey matter, improved memory, and stronger sense of self and enhanced relationships. Sessions will include group discussion and opportunities for participants to ask questions as needed. Audience: Anyone new or well-practiced in mindfulness, looking for sessions that fit into their busy schedule. Please note: Applying for this course, you are committing for all dates.

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Sitting Meditation 201 DATES Apr 5, Apr 12, Apr 26, May 3 TIME 12-1pm FACILITATOR Ruth Lera, Canadian Mental Health Association, Yukon Division CORE COMPETENCIES

Recent research studies have proven that meditation not only improves focus, but also the ability to manage stress and how employees work together (Science Daily, 2016). When we are able to intentionally choose where we place our attention, which is what meditation teaches us, we can have greater results in both the productivity and the enjoyment of our tasks at hand. In our one hour together we will discuss the merits of meditation and encourage each other with compassion and support to bring what we are learning in our meditation practice to our work environment and other areas of our life. Our individual meditation practice can become deeper and more profound when we practice in a group setting. Participants need to be prepared to engage in a 20-minute silent meditation. This is a more advanced level of meditation. Audience: This weekly course will have less instruction then Sitting Meditation 101, and is suitable for people who have either previously taken a beginner meditation course or who already have an established meditation practice. Please note: Applying for this course, you are committing for all dates.

12 Spring/Summer 2019 Courses

Full Day Courses A Respectful Workplace…What’s Conflict Got to Do With it? DATES Apr 3, May 13, June 19 July 9, Aug 7, Sept 17 TIME 9am-4:30pm FACILITATORS Respectful Workplace Office Staff

This one day workshop helps participants understand the employer’s expectations and their responsibilities for creating and maintaining a healthy, respectful, wellfunctioning workplace, and how conflict can get in the way. In an engaging and interactive format, participants will learn about the Respectful Workplace Policy, reflect on how they contribute to their workplace, and how their responses to conflict can move towards improved workplace relations. Conflict is normal and learning skills to address conflict in a healthy way will lead to healthier more respectful workplaces!

CORE COMPETENCIES

Building Your Team DATE Sept 19 TIME 9am–4:30pm FACILITATORS Kwela Leadership & Talent Management CORE COMPETENCIES

The ability to develop a strong sense of teamwork is a critical skill for any leader that manages a team, and in fact teamwork may be one of the few sustainable advantages that organizations can have in today’s competitive world. This workshop is designed to provide the skills to leaders that help diagnose how their own team is performing and to identify the steps that need to be taken to optimize it. Skills are taught through a hands-on team based simulation that exposes all of the common pitfalls. Focus Area »» The 5 dysfunctions of a team »» Building trust and resolving conflict »» Communication and feedback on teams »» Team structure »» Roles, responsibilities and decision making on teams »» Team meetings »» Developing guiding principles Results »» Clearer roles and responsibilities »» Improved levels of trust and ability to resolve conflict »» Guiding principles that have buy-in and are followed »» Greater levels of accountability and improved team results »» Improved self-awareness about own style when leading teams Audience: This workshop is relevant to leaders at all levels that manage teams.

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Crucial Conversations© DATES June 12-13 TIME 8:30am–4:30pm FACILITATORS Internal YG Crucial Conversation Facilitators CORE COMPETENCIES

A workshop for all of those who are faced with the challenge of ‘crucial conversations’ – conversations where the stakes are high, opinions vary, and emotions run strong. They are crucial conversations because when they are ignored or handled poorly, the results typically include strained relationships, poor performance and dismal productivity. This highly acclaimed two-day workshop will provide practical skills for navigating crucial conversations, helping participants create alignment and agreement by fostering open dialogue around those highstakes, emotional, or risky topics. Participants will learn how to speak and be heard so that the best ideas emerge, high quality decisions are reached and actions are taken with unity and commitment. Objectives and Outcomes: »» Speak persuasively, not abrasively »» Foster teamwork and better decision-making »» Build acceptance rather than resistance »» Resolve disagreements To gain the most from each day, ensure your calendar is free and you come prepared to participate fully in activities. Please note there is a cost recovery of $125 per participant for this course. This is half of the true cost ($250), and it is not eligible for funding through the Learning & Development Fund.

14 Spring/Summer 2019 Courses

Coaching for Performance DATE Sept 18 TIME 9am–4:30pm FACILITATORS Kwela Leadership & Talent Management CORE COMPETENCIES

How does one hold people accountable for results while still motivating them to give their best? The consistent answer and by far the largest factor is the behaviour of the manager and more specifically, coaching behaviours. Engaged employees frequently report that they understand what is expected of them, are empowered to make decisions and receive feedback. Just as importantly, when they face barriers on the job, the manager makes an honest attempt to understand and problem-solve in a constructive way. This program provides the core management skills that maximize employee performance and engagement. It makes extensive use of skills practice using actual participant case studies in order to ensure relevance and prepare participants for important conversations. Focus Area »» Employee engagement and coaching »» Setting clear expectations »» Giving feedback and holding people accountable »» Recognition »» Active listening »» Delegating situationally »» Coaching with the GROW model »» Holding tough conversations »» Holding one-on-one meetings with employees Results »» Higher levels of performance of staff members »» Improved accountability with respect to people executing on their prior commitments »» Increased opportunities for staff to grow their skills »» Higher levels of engagement and improved retention Audience: This course is applicable to managers at all levels. It is also applicable to those that are interested in moving into a management role.

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Developing Inclusive Programs and Services DATE / TIME May 7 (1-4:30pm) May 8 (9am–12pm) FACILITATORS Internal YG Employees CORE COMPETENCIES

Formerly called Gender Inclusive Diversity Analysis. Explore best practices to remove barriers and eliminate discrimination in government initiatives. It helps us design policies and programs that are inclusive and effective for the people who need them. By the end of the course participants will be able to: »» Identify and reduce personal and systemic biases »» Apply steps to create effective policies, programs and initiatives that will hold up to scrutiny »» Write and communicate more inclusively Audience: Employees working in policy, communications, program design and management will benefit from this training.

Evaluation 101 DATE / TIME Apr 4 (9am-4pm) FOLLOW-UP May 1 (8:30-10am) FACILITATORS Internal YG Employees CORE COMPETENCIES

This workshop will provide an overview of the program evaluation cycle, while learning about the purpose of evaluation, and what (or what not) to expect from an evaluation. This workshop will specifically cover: »» »» »» »»

What is an evaluation Why complete evaluations What are evaluation cycles How to use Logic models

By the end of the workshop, participants will improve their knowledge of evaluation (including the stages of evaluation), gain awareness of tools to assist in evaluation, and will apply tools to their own programs. Note: Please bring a program or project you would like to evaluate, as you will be working on it during the workshop. Preference is to register with a colleague who is familiar with your program or project.

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Excelling at Customer Service DATE Aug 12 TIME 9am-4:30pm FACILITATORS Performance Management Consultants CORE COMPETENCIES

Knowledge goes a long way toward the delivery of exceptional customer service. This course looks at the factors that make service outstanding. Customers have varied behavioral styles, and learning how to adjust to each improves customer service and communication. Participants will learn to identify their own behavioral styles and those of their customers to be able to adjust to each for better communication. Not all customers are easy to deal with. Using real-world case studies and scenarios, participants will learn how to interact effectively with angry customers. By the end of the course participants will: »» Have a solid understanding of what makes a good customer-service experience. »» Identify the benefits of great customer service. »» Recognize barriers to the delivery of outstanding customer service. »» Adapt to specific customer behavior styles. »» Demonstrate how to measure customer-satisfaction levels and take corrective action if needed. »» Use techniques for dealing with angry or upset customers, difficult or challenging customers. Audience: Front-line Workers

Human-Centred Design DATES Oct 2-3 TIME 9am–4:30pm FACILITATORS Royal Roads University CORE COMPETENCIES

Human-centered design taps into the creative abilities we all have, that typically get overlooked by more conventional problem-solving practices. It is a methodology that encourages creative thinking and innovation to solve challenges. It is a collaborative, human-centered approach to solving some of the world’s most pressing problems. Design thinking incorporates client insights in rapid prototyping, all aimed at getting beyond the assumptions that block effective solutions. Ultimately, human-centered design is a process that helps teams transform difficult challenges into desirable solutions—all through design. This workshop helps you: »» Develop your knowledge of established innovation processes and the skills necessary to innovate within a workplace »» Engage in an experiential human centered design process and apply insights to your own workplace »» Identify strategies and tools you can use in your workplace to encourage and develop innovation Audience: Individuals or teams interested in fostering creative thinking in the workplace.

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Managing for an Engaged Workplace FACILITATOR Dr. Lyn Hartley, PhD. CORE COMPETENCIES

Managing for an Engaged Workplace is a ten-day certificate based program on developing proficiency in the core Government of Yukon Leadership Competency Framework developed and delivered by Dr. Lyn Hartley, PhD. This course is currently full. *All courses are posted online as they are opened. Check online for the latest offerings. Any new applications will be wait listed. You will be contacted if a seat becomes available. Preparation In preparation for this program, you will be asked to complete an online MyersBriggs Type Indicator (MBTI) assessment. If you have previously taken this assessment, there is no need to repeat it if you can recall your 4 letter ‘type’. Modules There are five modules required to successfully complete the certificate. Some individuals will follow the schedule of modules within a cohort, while others may prefer to take modules separately as they fit within their schedule. This staggered approach will result in a constant mixing of participants in each course, with consistent learning experiences to build on. Participants must take the modules in the numerical order. Each module will specifically address YG competencies through theory, new learning applications and skill development. Upon completion of all five modules, there will be an annual celebration where participants will receive their certificate.

Overview of the Five Modules DATES (FULL) Apr 9-10, May 14-15 TIME 9am-4:30pm

DATES May 7-8, Sept 18-19 TIME 9am-4:30pm

MODULE ONE – BUILDING ON YOUR STRENGTHS

The purpose of this module is to increase your self-awareness of personal strengths and natural working style. We will use Myers-Briggs Type Indicator to identify your personal strengths at work. The course material will help you identify approaches to self-manage your strengths and shadows. You will develop a learning plan that identifies areas of deliberate development. MODULE TWO – SKILLFUL COMMUNICATION

In this module learn how to build the interpersonal skills (self-awareness and management) and intrapersonal skills (social skills and influence) necessary to succeed in having a positive influence in the workplace. In this course, you will investigate ways to integrate regular two-way conversations as an effective means to engage staff.

18 Spring/Summer 2019 Courses

DATES June 4-5, Oct 24-25 TIME 9am-4:30pm DATES Nov 6-7, Dec 3-4 TIME 9am-4:30pm

DATES Jan 15-16, 2020 Jan 23-24, 2020 TIME 9am-4:30pm

MODULE THREE – TALK ON TEAMS

The purpose of this module is to investigate ways to improve interpersonal communication within groups and teams. You will explore what makes a healthy group/team, how groups develop, and how to work through workplace dynamics. MODULE FOUR – COACHING THROUGH CONFLICT

The purpose of this module is to explore your personal preferences when working through conflict. Emphasis will be on developing skills for effectively approaching difficult conversations in ways that are congruent to your natural style. We will use this knowledge to help you navigate conflict situations for yourself and successfully coach others. MODULE FIVE – ORGANIZATIONAL CULTURE AND CHANGE

The purpose of this course is to understand the influential dimensions of organizational culture and the manager’s role in shaping the conditions for an engaged workplace. We will also investigate how to implement successful change initiatives that take the organizational culture into consideration. Audience: The ideal candidate is interested in engaging in continuous learning to develop their ability to supervise and manage people at work. This certificate develops the interpersonal skills (self-awareness and management) and intrapersonal skills (social skills and influence) necessary to succeed in having a positive influence in the workplace.

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Management Skills for Administrative Professionals DATES Aug 15-16 TIME 9am–4:30pm FACILITATORS Performance Management Consultants CORE COMPETENCIES

Management is frequently described as the art of getting work done through others. This requires a set of skills and talents that Administrative Professionals can develop to extend their influence, meet their manager’s expectations, create a professional image, take initiative, solve problems, resolve conflict, plan current and future activities, and have a springboard for career development. This workshop is not a lecture. It is a “hands on” opportunity to identify your existing management skills, develop new skills and bring increased opportunity to your organization and to you personally. Be prepared for role-playing. Topics Covered »» Administrative Professional Role »» Management vs. Leadership »» Different Behaviour Styles »» Assertiveness Techniques »» Know Yourself, Know Others »» How to Communicate Effectively »» Introduction to Emotional Intelligence »» Your Leadership Role in the Team »» Time Management Audience: Anyone working in a role of executive secretary or administrative assistant, who wishes to increase the value they provide to their organization. Note: This workshop builds on the concepts of The Outstanding Administrative Assistant, however no pre-requisite required.

Residential School Awareness DATE May 9 TIME 9am–3pm FACILITATORS Northern Institute of Social Justice CORE COMPETENCIES

This session opens with a brief overview of Indian Residential Schools in Yukon and introduces you to residential school survivors and intergenerational survivors. Through personal story telling you will learn about the impacts of that experience, the turning point in their lives and the healing journey they are on today. This session does not follow a set curriculum and the stories will vary based on what the speakers are comfortable with sharing. Residential School Awareness was designed to provide a safe, supportive environment in which people of different backgrounds can openly and respectfully hear, ask and learn about some experiences and impacts from Yukon First Nations people who attended the schools (the survivors); and from children whose parents attended (intergenerational survivors.) Pre-requisite: We recommend that you attend the Blanket Exercise prior to this workshop, as it will provide context for the history of residential schools.

20 Spring/Summer 2019 Courses

Step-up How You Speak-up DATE May 8 TIME 9am-4:30pm FACILITATOR Arlin McFarlane CORE COMPETENCIES

What is YOUR message? Boost your confidence or test your competency with this dynamic workshop facilitated by skilled presenter Arlin McFarlane as she coaches participants to clarify and strengthen their message for public speaking/ presentations, sharing ideas in meetings or working as part of a team. Practical tips for managing presentation, nerves, vocal pitch, rhythm and overall delivery will be covered using video feedback to deconstruct and evaluate how better to improve your message. Smaller class size, combined with personalized, respectful and sensitive feedback ensure you get the most from this course.

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Thriving, Striving and Surviving in Today’s World DATE / TIME May 28 (1–4:30pm) May 29-30 (9am–4:30pm) FOLLOW-UP June 18 (8:30-10am) TIME 9am–3pm FACILITATOR Paula E. Pasquali, Ph.D. CORE COMPETENCIES

Formerly called Flourishing: the Science and Habits of Positive Mental Health. This workshop focuses on what enables people to live fully and meaningfully, and be the “best version of ourselves” most of the time. It is based on the current research on positive mental health and resilience. Resilience is the ability to manage everyday stress, persist when the going gets tough, and even grow through adversity. Positive mental health and resilience don’t depend on genes or good fortune but are based on skills, habits and routines that can be learned and practiced intentionally. In this workshop, you will be introduced to practical, everyday practices that enhance work and life satisfaction, build stronger relationships, and increase personal effectiveness in all aspects of life. This is a hands-on workshop that focuses on what’s strong, instead of what’s wrong. You will have the opportunity to “try out” and evaluate over 16 habits and practices that support positive mental health and resilience both in and outside the workplace. This “cafeteria-style” approach allows you to select those practices which best fit your personality, lifestyle, and life circumstances. You will also learn the keys to making lasting change so that you can successfully integrate these practices into your work life and everyday living. Finally, you will be introduced to solid, evidence-based resources that you can use to support self-discovery and personal growth.

22 Spring/Summer 2019 Courses

The Outstanding Administrative Assistant DATES Aug 13-14 TIME 9am-4:30pm FACILITATORS Performance Management Consultants CORE COMPETENCIES

In today’s workplace, the administrative support position is the nerve centre of government. Called upon to increase the effectiveness of the office environment, the administrative assistant needs to manage strategies, public relations, resources, time, stress, difficult people, conflict and crisis situations calmly, effectively and professionally. This workshop provides management skills vital to today’s support position. This energetic, fun and fast-paced course will show you how to achieve respect as an indispensable member of your office team. In a comfortable and controlled learning environment, you will learn the critical skills required to get work done on time, keep the office running at peak efficiency, and balance your workload. Be prepared for some role-playing. Topics include: »» Role and functions of the administrative assistant »» The four social behaviour styles »» The ten most unwanted behaviour styles »» Planning, prioritizing and organizing skills »» Communication skills »» Managing conflict, time, workload and stress »» The context we work in Audience: Anyone in an administrative or support staff role.

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Transforming Lateral Violence into Lateral Kindness DATES May 14-15 TIME 9am-4:30pm FACILITATORS Marilyn Jensen and Thomas Shepherd, Social Innovation Consulting CORE COMPETENCIES

Lateral Violence is a real issue impacting everyone including: Governments, First Nation communities, leadership councils, families and Nations on a profound level. It is the vision of many First Nations Governments to provide pathways to true and meaningful healing and betterment for their citizens. Lateral Violence is a major obstacle that is impeding progress on these pathways. This course will bring awareness and strategies so that communities can deal with lateral violence and move beyond it to realize their true potential and vision. Outcome of the Workshop: »» Knowledge of what Lateral Violence is, why it happens, and what the historical causes are. »» Ability to identify cases of Lateral Violence when they are emerging, and safely take action to stop it and/or reduce the negative impacts. »» Collective commitment and motivation to fight Lateral Violence within the workplace and the community, and a way to move forward. Marilyn Yadultin Jensen, M.A. Indigenous Governance is Inland Tlingit and Tagish Khwaan from the Carcross/Tagish First Nations; Marilyn teaches First Nation Governance at Yukon College in Whitehorse. Thomas Shepherd, M.A. Social Work is currently working as a Consultant in Whitehorse, specializing in social research, policy and program development. Audience: This is a general offering for all YG employees. To fully benefit from our course offering, please ensure your calendar is free and you come prepared to participate fully in each day’s activities.

24 Spring/Summer 2019 Courses

Yukon First Nations 101: History of Yukon First Nations & Self-Government DATES May 28, Sept 26 TIME 8:30am–4:30pm FACILITATOR Yukon College CORE COMPETENCIES

This one-day course is intended for anyone interested in learning more about Yukon First Nations and Self-Government. Develop a broader understanding and appreciation for the key moments in Yukon First Nations distant and recent past, in a day that includes interactive activities, discussions and presentations by staff in the Yukon First Nations Initiative department at Yukon College. The instructors incorporate historical timelines, facts, personal stories, and activities for an engaging look at history and recent developments.

“This was an excellent workshop that covered a huge amount of material in a short amount of time, but did it so well! Appreciated the openness and humour. Amazing instructors/facilitators that enhanced learning for everyone.” ~ Past Participant

Yukon First Nations Traditional Knowledge DATES June 5-7 TIME 9am-4:30pm FACILITATOR Randall Tetlichi CORE COMPETENCIES

Randall Tetlichi, a Gwichi’in First Nation elder from Old Crow, shares his perspectives on traditional knowledge, spirituality and culture. Traditional knowledge is passed down from generation to generation through stories told and shared by the elders. Randall will share the teachings that the elders of Old Crow and others throughout North America have passed onto him. These teachings can stimulate self-awareness, caring and fellowship with others. This workshop includes two days of in-class lecture/discussions and a one-day outdoor sweat ceremony. Learn about some of the medicines and plants used by First Nations, explore drumming and songs that are also used to impart traditional knowledge. The sweat, on the third day, will help bring together the mind, the body, the spirit and the in-class teachings. The sweat is considered optional and will be discussed in class. Randall Tetlichi, formerly a Chief for the Old Crow Gwich’in, now travels throughout North America speaking to audiences about his First Nations culture. He shares his knowledge of the land and caribou with a variety of northern “land and wildlife” stewardship groups, and provides counselling work to help heal people in his First Nation. Currently, Randall provides First Nations support to students and staff at Yukon College.

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Online Training You do not need to fill out a training request form to register for the online training listed below.

Workplace Hazardous Materials Information System (WMHIS) WHMIS is a comprehensive plan for providing information on the safe use of hazardous materials used in Canadian workplaces. This interactive self-paced education course was designed to assist YG departments to meet the legislative requirements that come into effect December 2018. There is an additional training exercise that requires participation of both the supervisor and worker specific to the workplace. This material is intended for “C Class” hazard workplaces (office environment), workplaces that have “A or B Class” hazards should register for in class sessions available on our training calendar. Access the training portal using your regular YG log in (http://moodle.ynet.gov.yk.ca/moodle/login/index.php). Select the WHMIS 2015 course. You may exit and return at any time.

Corporate Health and Safety Management System Elearning Mandatory training for New and Young Workers “young worker” means any worker 25 years of age or under “new worker” means any worker who is: a) new to the workplace; b) returning to the workplace where the hazards in that workplace have changed during the worker’s absence; or c) relocated to a new workplace where the hazards in that workplace are different from the hazards in the worker’s previous workplace. The CHSMS education course was established May 2017 to provide Departments/Crown Corporations with information to assist in meeting their minimum legislative and GAM 3.48 requirements. All YG employees are required to remain current with their Health and Safety Management Systems, workers’ rights, incident reporting, hazard correction and reporting, therefore, YG employees are encouraged to register and complete this course.

26 Spring/Summer 2019 Courses

Protecting Privacy Under ATIPP This course is mandatory for all employees who collect, create or access personal information. Learn about your responsibilities under the Access to Information and Protection of Privacy Act. Access the training here (https://yukonnect.gov.yk.ca/ employee-info/Pages/privacy.aspx).

Finance Finance 101: Understanding Spending Authority This course is mandatory for all employees that have/ require signing authority (Form B – Signature card). (http://moodle.ynet.gov.yk.ca/moodle/login/index. php).

Custom and Contract Training If you are interested in bringing in training for your team or individuals, then explore the opportunities below. Health and Safety

French Language

Take online training or register for upcoming classroom and subsidized opportunities through the health & safety training calendar. (http:// healthandsafety.gov.yk.ca/training-calendar).

The French Language Services Directorate provides French language training to YG to increase the government’s capacity to actively offer services in French. Courses run over three semesters (September to June), with intake in September, January and April.

Human Resources If you use HR systems for your job (such as e-recruitment, PeopleSoft, OrgPlus, Quest, or EPSI) you can find documentation and training videos on the HR Tools website under the HR Systems & Training section. (https://yukonnect.gov.yk.ca/tools/ hr/Pages/hr-systems.aspx). The Procurement Support Centre

To check out the current schedule and to register, go to French Language Services Directorate. (http:// internal.gov.yk.ca/depts/flsd/training/index.html). Women’s Directorate If you are looking for more in-depth training, consider joining the GIDA Community of Practice by contacting the Women’s Directorate.

Offers online and classroom procurement training for YG employees. Current and ongoing offerings are listed on the Procurement Support Centre website. (https://yukonnect.gov.yk.ca/department/HPW/ our-department/corporate-services/procurementsupport-centre/_layouts/15/start.aspx#/SitePages/ Procurement%20Training.aspx).

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Other Organizational Development Services Career Services Explore your career possibilities with Career Advising Services, offered through the Organizational Development Branch. Career advising is a discovery process. Together, we will consider your competencies, interests, experience, abilities, values, personality and education level. Career Advisor, Kailey LeMoel, offers one-to-one career development support for YG employees at any level, with priority access for Aboriginal employees. This program is delivered on a first-come-first-serve basis and uses a client-centered approach. Kailey will be accepting new clients in Fall 2019. Through career advising services, you’ll be supported to research new opportunities, reflect on your interests and strengths, navigate current issues, apply for jobs, ask for feedback and find ways to add value to your workplace and life. Guiding Principles »» Employees are the most valuable part of Government of Yukon. »» Employees are responsible for their own career. »» Employees’ time with the Career Services Advisor is confidential. »» Honest and candid feedback is critical for growth and development. »» Meaningful career development is a life-long process and journey.

What is the Process?

YG EMPLOYEE

CONTACT

28 Spring/Summer 2019 Courses

ODB INTAKE

WORK WITH CAREER ADVISOR

ODB TRACKS DATA

Organizational Development Consulting Services Organizational Development consultants work with groups to help them develop their capacity to manage change, understand their role and value and work effectively together. We use social and behavioural science knowledge to design custom sessions based on your unique challenges and goals. Some Principles of our Work: »» We are humanistic in our approach and strive to create healthy, engaged workplaces for everyone. »» We work with management to make sure we’re meeting the objectives of leadership, but we design approaches that meaningfully involve and engage everyone in the group. You are the subject matter expert but we bring knowledge of human dynamics to support healthy and effective groups across government. We can help groups manage change, examine processes and structures, clarify roles and responsibilities and consider how groups are working together and ways support improved working relationships. OD consulting service is an internal consulting service provided free of charge to work groups in the public service. We share projects between four consultants based on availability and qualification. Give us a call to find out more about how we might help.

Kailey LeMoel Career Advisor kailey.lemoel@gov.yk.ca 867-667-3419

Emily Jarvis Organizational Development Consultant emily.jarvis@gov.yk.ca

Tracey Johnson Organizational Development Consultant tracey.johnson@gov.yk.ca

Marcus Zimmermann Organizational Development Consultant marcus.zimmermann@gov.yk.ca

Sarah Johnston Smith Organizational Development Consultant sarah.johnstonsmith@gov.yk.ca

Sarah Crane Director, Organizational Development sarah.crane@gov.yk.ca

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Date

APRIL

Date

MAY

Productivity Plus

Sitting Meditation 101

Introduction to Mindfulness

A Respectful Workplace… What’s Conflict Got to Do With it?

Sitting Meditation 201

Evaluation 101

Productivity Plus

Sitting Meditation 201

SharpBrains Virtual Summit *NEW*

Managing for an Engaged Workplace

Blanket Exercise

Brain Aerobics for Problem-Solving

Sitting Meditation 101

Sitting Meditation 201

Sitting Meditation 101

Disability Management and Accommodation in YG

Sitting Meditation 101

Introduction to Mindfulness

Sitting Meditation 201

9 11 9 12

16 16

Step-up How You Speak-up

Brain Aerobics for Problem-Solving

Residential School Awareness

A Respectful Workplace… What’s Conflict Got to Do With it?

SharpBrains Virtual Summit *NEW*

14 15

Transforming Lateral Violence into Lateral Kindness Transforming Lateral Violence into Lateral Kindness

21 8

24 24

SharpBrains Virtual Summit *NEW*

Disability Management and Accommodation in YG

SharpBrains Virtual Summit *NEW*

Yukon First Nations 101: History of Yukon First Nations & Self-Government

Introduction to Mindfulness

Date

JUNE

Blanket Exercise

Yukon First Nations Traditional Knowledge

Introduction to Mindfulness

Yukon First Nations Traditional Knowledge

19 27

30 Spring/Summer 2019 Courses

Developing Inclusive Programs and Services Developing Inclusive Programs and Services

A Respectful Workplace… What’s Conflict Got to Do With it? Disability Management and Accommodation in YG

11 9

9 Pg

8 25 9

13 9

Date

9 28

JULY A Respectful Workplace… What’s Conflict Got to Do With it? Thriving, Striving and Surviving in Today’s World

Date

AUGUST

Blanket Exercise

1 7

Disability Management and Accommodation in YG A Respectful Workplace… What’s Conflict Got to Do With it?

Date

OCTOBER

Human-Centred Design

Disability Management and Accommodation in YG

Returning to Mindfulness

Date

NOVEMBER

Disability Management and Accommodation in YG

Returning to Mindfulness

Date

DECEMBER

Disability Management and Accommodation in YG

22 Pg

8 9

Brain Aerobics for Problem-Solving

Excelling at Customer Service

The Outstanding Administrative Assistant

15 16 Date

5 17

Management Skills for Administrative Professionals Management Skills for Administrative Professionals

SEPTEMBER Disability Management and Accommodation in YG A Respectful Workplace… What’s Conflict Got to Do With it?

20 Pg

9 13

Coaching for Performance

Returning to Mindfulness

Building Your Team

Returning to Mindfulness

Yukon First Nations 101: History of Yukon First Nations & Self-Government

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Organizational Development branch Public Service Commission Suite 210, 2nd floor Hougenâ&#x20AC;&#x2122;s Centre 305 Main Street Whitehorse, Yukon Y1A 2B4 Z-1OD Email: ODB.Reception@gov.yk.ca Phone: 867-667-8198 Toll Free/in Yukon: 800-661-0408 Local: 8198 Fax: 867-393-6920