Midlands Excellence Awards Ceremony 2010/11
Recognising and celebrating the excellent all-round performance of organisations
Welcome to the fourteenth Midlands Excellence Awards Ceremony – our latest celebration of the excellent all-round performance of organisations.
Midlands Excellence Founded in 1996 as a registered charity, Midlands Excellence aims to improve the region’s economy by making excellence accessible to all. This is achieved by running engaging events and creating vibrant communities of organisations dedicated to sharing best practice. Midlands Excellence continues to actively promote the EFQM (European Foundation for Quality Management) Excellence Model and provides a wide range of support to organisations using this proven approach.
Investors in Excellence Investors in Excellence Limited (IiE) is the not-forprofit subsidiary of Midlands Excellence and works with hundreds of organisations across the UK and internationally to support their improvement activity. At the heart of IiE’s activities is the Investors in Excellence Standard and to support organisations further we offer a comprehensive range of world class business tools, including Lean and Sigma, to identify and boost results and deliver maximum return on investment.
Special thanks to the Midlands Excellence Awards Ceremony sponsors:
Authorised and regulated by the Financial Services Authority
NETWORK group holdings plc
G4S CARE & JUSTICE SERVICES IS A PIONEERING PROVIDER OF CRITICAL SERVICES AND EMPLOYS ALMOST 8,000 PEOPLE TO DELIVER A WIDE RANGE OF SERVICES TO CENTRAL AND LOCAL GOVERNMENTS AND THEIR AGENCIES, REGULATORY BODIES, UK POLICE FORCES AND THE PRIVATE SECTOR. PRINT STATIONERY Our range of services includes: adult and youth custody and rehabilitation; children’s services; court services; inter-prison transportation; electronic monitoring; immigration detention and escorting; welfare to work and police support services.
DESIGN
www.g4s.com/uk
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Programme Arrival & Reception Drinks & entertainment
Dessert Served See menu
Welcome & Introduction Ceremony Hosts: Arti Halai & Ed James
Investors in Excellence Training Quality Standard Recognition
The Midlands Excellence Awards Finalists 2010/11 Presenting the finalists
Coffee Served Comfort break
Investors in Excellence Standard Recognition Chairman’s Address Alan Jones OBE Grace Reverend (Squadron Leader) Kevin M Hart, Royal Air Force Starters Served See menu Chief Executive’s address Ian Nield, Chief Executive, Midlands Excellence & Investors in Excellence Main Course Served See menu The Midlands Excellence Specialist Category Awards 2010-11 Presenting the finalists and announcement of those Highly Commended & Winners
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Loyal Toast Rob Pendleton, Marketing Director, LDC The Midlands Excellence Awards Announcement & presentation of the Most Improved & Highly Commended Awards Guest Speaker Sir Ranulph Fiennes OBE The Midlands Excellence Awards Announcement & presentation of the Award Winner (or Winners!) Ceremony Closes Dancing John Harper, Dragon Leisure
Menu Tapas Starter
Sweet (50:50)
Selection of cured meats Crispy cous cous parcels, red pepper chutney Tabasco cured salmon kebabs Feta, mixed olive, wild rocket salad Manchego and red onion tart Selection of continental breads and dips
Mango and passion fruit mousse, pineapple poached in cardamom pods, mango sorbet, broken meringue OR Trio of chocolate, dark chocolate and cherry crème brulee, marbled chocolate raspberry terrine, white chocolate ice cream
Main Roast sirloin of beef, creamed greens, tarragon carrots, dauphinoise potato and wholegrain mustard sauce OR Vegetarian option: Smoked garlic Anna potato, leek and goat’s cheese spring roll, mushroom sauce
Coffee and a selection of speciality teas
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Chairman’s message Welcome to the Midlands Excellence Awards and our guest speaker Sir Ranulph Fiennes who is a true ambassador for excellence. Now in the fourteenth year, our annual awards are all about celebrating success and we’re delighted to be joined tonight by more than 1,100 business leaders from across the United Kingdom. Congratulations go to our winners and finalists as well as those organisations we are recognising this evening for achieving the Investors in Excellence Standard. All the organisations we recognise have been thoroughly assessed and found to be achieving continuously improving results. Our rigorous assessment programme highlights strengths and also identifies significant opportunities for improvement. We remain enormously grateful to our team of hard working and enthusiastic volunteer assessors, many of whom are here this evening. I also want to thank our distinguished panel of judges, terrific sponsors and numerous committed supporters. In addition I pay tribute to the fantastic efforts of the staff and trustees of Midlands Excellence as well as its subsidiary Investors in Excellence. In today’s economic climate a firm commitment to excellence is the best way forward and I encourage everyone here to achieve greater prosperity by engaging in our activities. Alan Jones OBE Chairman, Midlands Excellence
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“In today’s economic climate, a firm commitment to excellence is the best way forward.”
“ Excellence without exception is a proven route to success”
Chief Executive’s message The body of empirical evidence proving that investing in excellence delivers sustainable and tangible bottom line benefits continues to grow. Yet, I’m still often challenged with: “If it’s so good, why doesn’t everyone do it?” The reality, like all investment decisions, is that it is optional. Reaping the benefits will require: •
Committed and focused leadership
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Sustained effort and focus on the things that really matter
•
Fully harnessing the power of your people
•
Accepting that good is never good enough
It is a huge privilege to recognise such a wide range of inspirational organisations that are seeing a fantastic return on their investment in excellence and I applaud all involved for relentlessly improving their own organisations and contributing to this great country of ours. The evidence is compelling and the tough economic conditions require us all to take positive action. Our dedicated and passionate team are ready to help you in every way possible to take that action. Many congratulations to everyone involved this evening and thank you all for your support. I hope you will leave inspired and ready to act now. It will be one of the best investment decisions you will ever make. Ian Nield Chief Executive 9
“ Congratulations to all of the Midlands Excellence finalists, to those going on to receive an award and all organisations investing in excellence. This really demonstrates your commitment and dedication to improve your performance, which every organisation needs in abundance to overcome challenges and set new standards for achievement” Photograph: ‘The North Face of the Eiger’ by Ian Parnell
Guest Speaker Sir Ranulph Fiennes the world’s greatest living explorer (Guinness Book of Records 1984)
Since 1970, Sir Ranulph Fiennes has amazed and inspired his supporters with his relentless endeavours of strength, drive and determination, which have led not only to a multitude of endurance records, but also raised more than an incredible £14 million for UK charities, including Marie Curie Cancer Care and the British Heart Foundation. This extraordinary man has raised this money through 22 major expeditions to remote parts of the world including both Poles. When he is not exploring, Sir Ranulph also finds time to write about his adventures and is the author of 18 books, including The Feather Men (a UK No 1 Best Seller), and his latest autobiography, Mad, Bad and Dangerous to Know. We are delighted Sir Ranulph will be sharing his exceptional achievements and experiences and describing what has driven him to become so determined to succeed.
Achievement Timeline 1970
Sultan’s Bravery Medal
1983 Honorary doctorate by Loughborough University 1984 Guinness Book of Records announces Sir Ranulph as the “World’s Greatest Living Explorer” 1986 Polar Medal for “outstanding service to British Polar exploration and research” 1993 OBE for “human endeavour and for charitable services” 1994 Second clasp to the Polar Medal, having visited both poles 2003 Suffered a massive heart attack leading to a double bypass operation 2003 Ran 7 marathons on 7 continents in 7 days 2004 Second place in the International North Pole Marathon 2005 Raised £2m through his ascent to within 300 metres of the Everest summit ridge 2007 Climbed the North Face of the Eiger and raised £1.8m for charity 2007 Winner of ITV’s Greatest Britons 2007 Sport Award 2008 Climbed Everest (Nepal-side) to within 400m of the summit 2009 Summitted Everest, raising nearly £3m for charity 11
Your evening’s hosts Arti Halai Director, Fleet Street Consulting “ As a Non-Executive Director of Investors in Excellence, I’m delighted to be part of such an inspiring evening once again, where we celebrate people’s commitment to achieving and maintaining the highest standard – that of excellence! Congratulations to one and all.”
Fleet Street Consulting is a specialist consultancy devoted to helping our clients maximise business performance through the power of communications. We design and deliver courses to help individuals and businesses achieve long term results by using interactive workshops with real life examples and scenarios for maximum impact. We aim to inspire, develop and achieve results. Our clients include Lloyds TSB, Aston Villa Football Club, Devere Hotels, DLA Piper, AlJazeera, The Midcounties Co-operative, Shop Direct Group, The Media Trust, Birmingham City Council, Warwickshire County Cricket Club and many more.
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At Fleet Street Consulting we know all about building winning relationships, improving results and increasing productivity. Our core services include communication strategy, business mentoring and training in: • Powerful Presentations • Media Training • PR Workshops • Communication Skills
T: 0121 262 3900 E: info@fleetstreetconsulting.co.uk
• New Media
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• Management Programmes
pr, marketing, event & talent management
so, what can we do?... ... Answer – anything you want us to do! Our success has been honed by years of planning and managing events and serving clients. From the world’s largest blue-chip companies to Celebrity private parties, from arena gigs attended by the nations best loved soap stars and recording artists, we have been involved in them all. We regularly organise awards events and charity gigs attended by thousands, conferences with well targeted speakers, to golf days played at Gleneagles with a celebrity golfer. We pride ourselves on being passionate, innovative and fun with the project solutions we put together. And above all we listen to you the client and what you need, we make certain we understand the brief and deliver on time and always exceed your expectations.
YOu CAn AlsO Hire ed’s mAtes ed has loads of mates, in fact his iphone is fit to burst with contact details for radio and tV presenters, Artists, musicians, speakers, Hosts, soap stars, Comedians and much much more... so if you need someone to host an event, someone to entertain your guests or someone famous to come to your party, ed’s sure to know someone who will fit the bill.. And if he doesn’t one of his other mates will! You can check out some of them right now just log onto the website at
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“the midlands excellence awards is a fantastic event and i love being involved with it. excellence is something we should all strive to achieve and the organisations who have been awarded in the past and nominated this year are brilliant role models for us all.“ 13
Awards Programme Our awards finalists have successfully demonstrated their performance against the EFQM (European Foundation for Quality Management) Excellence Model, a proven, non prescriptive framework with nine key criteria. The criteria cover all aspects of organisational performance from leadership and strategy, to people management, process and results. The finalists were selected based on the outcome of an independent assessment, undertaken by expert Midlands Excellence Assessors. Working in teams, the assessors evaluate the entrant’s detailed submission against the EFQM Excellence Model’s demanding criteria and validate their findings during a one day site visit. To complete the process, the organisation receives a detailed feedback report, highlighting strengths and areas for future improvement. Standards are extremely high and in certain cases, the jury may decide not to present an award in a particular category, even though finalists have been selected. The jury is also at liberty to present a Highly Commended Award to an organisation that it feels has narrowly failed to reach the level of excellence required to receive a main award. We have already announced our finalists and tonight, on stage, we will announce our winners. Finalists
organisations who stand out from the crowd
Highly Commended exemplary organisations who have demonstrated high levels of positive performance Winner the ultimate accolade which recognises achievement of all-round excellent performance 14
Assessor Training Regarded as one of the best excellence training programmes in Europe, you’ll be hard pressed to find a more challenging and rewarding learning opportunity than that offered by our Assessor Training. Complete this programme and benefit by further developing your: • knowledge of the EFQM Excellence Model • application of world class assessment methodology • understanding of the Concepts of Excellence • skills for implementing excellence in your own organisation • teamwork, management and leadership skills • interviewing and questioning skills at senior level • report writing Recognition by the Institute of Leadership and Management (ILM) makes the training a great way of achieving Continuous Personal Development and participants also have the opportunity to put new found skills into practice by joining a team to assess one of our future main awards entrants. A list of Midlands Excellence Assessors can be found on the Midlands Excellence website www.midlandsexcellence.org.uk
“ I continue to assess after 13 years – passionately believing in the process, witnessing excellent practice across diverse organisations, all with one aim: to improve. Networking, camaraderie, debates, consensus, site visits, feedbacks and award recognitions all combine to enrich an experience for me that I enthusiastically recommend.” Senior assessor, Tony Duckett, Longden Ltd
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Our finalists Advantage West Midlands Advantage West Midlands is the Regional Development Agency (RDA) for the West Midlands - one of nine, business-led RDAs established to drive the sustainable economic development and regeneration of England’s regions.
Experian Payments Experian is the leading global information services company, providing data and analytical tools to clients in more than 90 countries. The company helps businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making. Experian also helps individuals to check their credit report and credit score, and protect against identity theft.
Haldex Concentric Pumps Ltd A designing and manufacturing business with a number of global locations providing pumping systems for the world’s finest diesel engines. Key customers include blue chip companies such as Caterpillar, JCB, Daimler, Volvo and Cummins. The business and its leadership have a real passion for continuous improvement and strive for excellence in everything they do.
Stratford-on-Avon District Council The Council provide services to 117,000 residents and around 5 million visitors a year. Services include: housing, environmental health, planning, parking, street cleaning, rubbish collection, recycling, leisure centres, tourist information, CCTV and public toilets, to help improve quality of life by reducing homelessness, helping people enjoy a healthier lifestyle, reducing crime, improving the environment and attracting tourism.
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Trent & Dove Housing Trent & Dove Housing, with its head office in Burton upon Trent, provides over 5,300 quality, affordable homes across East Staffordshire and South Derbyshire. Its activities cover far more than just ‘bricks and mortar’; substantial resource is devoted to working with partners and local residents to build vibrant communities and neighbourhoods where people aspire to live.
Walker Thompson – Accountants & Registered Auditors Walker Thompson provides a full spectrum of accountancy and tax services to small and medium sized businesses typically with turnover of up to £10 million, with clients from a diverse range of commercial sectors. The practice also provides bespoke, cost effective solutions to companies seeking acquisitions, mergers and disposals.
The Wrekin Housing Trust The Wrekin Housing Trust is a charitable registered social landlord, providing homes and services to around 12,000 families across Shropshire and Staffordshire. The principal activities of the Trust are developing homes, letting and managing homes, maintaining and improving homes, providing support services to the people living in homes and contributing to wider neighbourhood and community partnerships.
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The Investors in Excellence Standard If you’re serious about achieving, sustaining and recognising excellence, the Investors in Excellence Standard is for you. Fast becoming a universal mark of excellence recognised by business and public sector leaders alike, the Standard provides a most effective framework to:
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• deliver better services and increased profits
• develop a continuous improvement culture
• obtain market differentiation through public recognition
• generate a significant return on investment
Our dedicated team is always on hand to provide practical advice and no-nonsense support and we’ve even developed IiE On-line, a highly practical internet tool that takes the grind out of self-assessment. Since launching the IiE Standard in 2003, hundreds of organisations have achieved it including household names like BMW, Siemens, Atkins and G4S.
Any organisation, regardless of its size or sector can achieve the Standard by following these four steps: STEP 1: Registering your commitment to the programme STEP 2: U ndertaking a self assessment/gap analysis so you can develop a robust improvement action plan STEP 3: Implementing the changes that will drive your performance improvement STEP 4: Assessment and recognition by IiE assessors
For more information or to find out how you can get started on your excellence journey email us at: iie@investorsinexcellence.org You’ll be in good company.
www.investorsinexcellence.org
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Organisations receiving recognition as an Investor in Excellence First time recognition Accord Group Bombardier Transportation, Business Unit UK, PASSENGERS Children’s Services, G4S Care & Justice Services Credit Control - Veolia Environmental Services UK plc Derwent Shared Services Detention & Escorting, G4S Care & Justice Services Electronic Monitoring Division, G4S Care & Justice Services (UK) Limited EMB Ltd Environmental Services Directorate - Worcestershire County Council Festival Housing Group Futures Housing Group Herefordshire Housing Ltd HMP Wolds, G4S Care & Justice Services HMP & YOI Parc, G4S Care & Justice Services HMP Rye Hill, G4S Care & Justice Services Longhurst Group - Corporate Services Offender Management, G4S Care & Justice Services Pattonair (Derby) Ltd Reach the People Charity Self Unlimited South Derbyshire District Council Housing Services Wolverhampton Arts & Museums 21
Organisations receiving recognition as an Investor in Excellence Re-accreditations Arriva Trains Wales Aspire Housing bdht CarillionEnterprise Ltd Concentric Pumps (India) Pvt Ltd Coventry, Solihull and Warwickshire Partnership (CSWP) Court Services, G4S Care & Justice Services Haldex Concentric Pumps Ltd Pick Everard Ricoh UK Products Ltd Service Birmingham Ltd Severnside Housing Siemens Metering Service Stratford-on-Avon District Council The Hanley Economic Building Society The Housing Plus Group Trent & Dove Housing Walsall Housing Group Worcester Community Housing
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Specialist Category Awards Finalists: INNOVATION AWARD Birmingham Metropolitan College Bowater Building Products Limited Credit Control - Veolia Environmental Services (UK) Plc LaSer UK Nottingham City Homes Slimming World The Hardstaff Group SUSTAINABILITY AWARD Alumet Renewable Technologies Aspire Housing bdht Bombardier Transportation UK Ltd Orbit Heart of England The Housing Plus Group LEAN EFFICIENCY AWARD Derbyshire Community Health Services Futures Housing Group HS Marston Aerospace Ltd The Community Housing Group Truflo Marine Ltd Wulvern Housing Limited LEARNING & DEVELOPMENT AWARD Balfour Beatty Plant & Fleet Services LaSer UK MANN+HUMMEL (UK) LTD Orbit Group Ltd Severnside Housing The Wrekin Housing Trust CUSTOMER SERVICE EXCELLENCE Amey Customer Plus Ltd ESOS Severnside Housing The Hanley Economic Building Society Trident Housing Association
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Specialist Category Awards Recognising companies that demonstrate outstanding performance in their everyday business operations.
This programme consists of five categories, each of which is sponsored by an exemplar of excellence: INNOVATION sponsored by Haldex Concentric
SUSTAINABILITY sponsored by E.ON UK
To reach this stage, our finalists have been through two rounds of rigorous assessment, as well as submitting their original entry of 1,000 words in one or more categories. Round one involved a comprehensive desktop evaluation, with assessors looking for an outline of the entrant’s business approach, use of resources, assessment processes and results achieved. Those shortlisted went on to present to an independent panel of judges who then selected a winner in each category - an organisation that demonstrates the highest level of achievement and continuous improvement.
LEAN EFFICIENCY sponsored by BMW Plant Hams Hall
LEARNING & DEVELOPMENT sponsored by Training Quality Standard
Good luck to all of our finalists this evening.
“ We received our highest number of entries in 2010 in the Specialist Category Awards and the standard has been nothing short of exceptional.”
*NEW for 2010-11* CUSTOMER SERVICE EXCELLENCE sponsored by Hyatt Regency Birmingham
Ian Nield, Chief Executive, Midlands Excellence & Investors in Excellence
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The Training Quality Standard The Training Quality Standard is designed to recognise and celebrate the best organisations delivering training and development solutions to employers. The Standard is a quality mark that can be recognised by employers as a sign that a provider will offer them training and development solutions that positively impact on their business needs. 26
In the past year Investors in Excellence has awarded the Training Quality Standard to colleges, independent training providers and local authority departments throughout England. Those in the Midlands to be certificated or re-certificated include: Birmingham Metropolitan College Derby City Council Adult Learning Service Halesowen College Herefordshire College of Technology Key Skills Training Key Learning and Training Macclesfield College Market Driven Training Midland Technical Services New College Nottingham North East Worcestershire College North Warwickshire and Hinckley College Pera Innovation Performance Through People Quality Learning Services (Staffordshire County Council) Shrewsbury College of Arts & Technology Regent College South Nottingham College Stourbridge College Targeted Training Projects
Operating under licence by the Skills Funding Agency, Midlands Excellence’s subsidiary Investors in Excellence is a national assessment and certification body for TQS and has assessed 200 providers over the past two years. Employers with internal training departments can also seek to achieve the Standard which also provides a valuable means of inspiring continuous quality improvement. Further information can be found on the Training Quality Standard website at www.trainingqualitystandard.co.uk Alternatively, Investors in Excellence has its own site at www.tqsassessment.com. You can also email us at tqs@tqsassessment.com
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Sponsor profile: Bombardier Transportation
Bombardier Transportation, a global leader in rail technology, offers the broadest portfolio in the rail industry and delivers innovative products and services that set new standards in sustainable mobility. BOMBARDIER ECO4 technologies – built on the four cornerstones of energy, efficiency, economy and ecology – conserve energy, protect the environment and help to improve total train performance. Bombardier Transportation is headquartered in Berlin, Germany and has a presence in over 60 countries. It has an installed base of over 100,000 vehicles worldwide. www.bombardier.com/en/transportation
“ Committed to delivering best-in-class value for our customer, Bombardier strives to ensure that continuous improvement is a way of life. Trust, forward thinking and the pursuit of excellence are at the heart of our values. Our people understand it’s not just what you do, it’s how you do it that matters.” Francis Paonessa, President Passengers Division UK 28
A new era in train performance
www.transportation.bombardier.com
*Aventra is a trademark of Bombardier Inc. or its subsidiaries.
AVENTRA
Sponsor profile: G4S
The G4S vision is to be recognised as the leader in the provision of reliable and innovative Care & Justice Services, always achieving the finest results.
“ At G4S our reputation has been built on the quality of our services, our passion for innovation and the desire to exceed customer expectations. Our people strive to make a difference every day in an environment of mutual dignity and respect. We thrive in an ethos of excellence and are committed to continuously improve G4Show CAREwe & JUSTICE SERVIC SERVICES AND EMPLOYS AL do business.”
OF SERVICES TO CENTRAL A
David Banks, Group Managing Director, REGULATORY BODIES, UK P G4S Care & Justice Services 30
Our range of services include children’s services; court serv immigration detention and es
G4S CARE & JUSTICE SERVICES IS A PIONEERING PROVIDER OF CRITICAL SERVICES AND EMPLOYS ALMOST 8,000 PEOPLE TO DELIVER A WIDE RANGE OF SERVICES TO CENTRAL AND LOCAL GOVERNMENTS AND THEIR AGENCIES, REGULATORY BODIES, UK POLICE FORCES AND THE PRIVATE SECTOR. Our range of services includes: adult and youth custody and rehabilitation; children’s services; court services; inter-prison transportation; electronic monitoring; immigration detention and escorting; welfare to work and police support services. www.g4s.com/uk
Sponsor profile: Ingram Hawkins & Nock
Ingram Hawkins & Nock is a modernday business, retaining old fashioned values; proud of our high standards of service and expertise.
“ Delivering outstanding levels of service to all our clients is our priority and we do this through the expertise and experience of our people coupled with up to date technology and strong supplier partnerships. We are passionate about the industry in which we work and pride ourselves in understanding the clients we serve� Liz Foster, Managing Director, Ingram Hawkins & Nock 32
for all your insurance requirements 01384 37 55 55 www.ihnsure.co.uk
...when it comes to insurance,
ihn keep
your head out of the sand... putting insurance at the heart of business proud to support The Prince’s Trust
ingram hawkins & nock
ihn
independent insurance brokers
Authorised and regulated by the Financial Services Authority
Sponsor profile: LDC
LDC is recognised as the leading regional mid market private equity funder in the UK. Our philosophy of working with talented and ambitious management teams is central to our success; and a cornerstone of a relationship approach that brings value to the business, the region and employees. www.ldc.co.uk
“ Excellence is at the heart of how we operate. Our organisation strives to invest in partner businesses with management teams that have the ambition to improve and grow. LDC looks to support this with experienced and proven operational expertise and this, we believe, is a unique approach that brings value to those involved in the business and the business itself.� Martin Draper, MD, LDC Midlands 34
70+ 70+ portfolinio compan ies portfolio companies 5 dealsings30,000+ employing 30,000+ 2employ 24 month
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5 year £2bn SME investment plan
5 year £2bn1 bn SM inEvested in investmen£tpa pla stn 4 years
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FUND
ACQUISITION
EXCELLENCE IS AT THE HEART OF OUR BUSINESS
ACQUISITION
2010 EXITS
We’re proud that it’s exceptional people who are the lifeblood of our business. From the inspirational clients we work with to the passionate teams who make up LDC, we believe in like-minded people working together to forge enduring and mutually rewarding relationships to get the most successful
TRADE SALE
results. Our approach to achieving excellence has made LDC unique and we believe it is why we are the leading player in the private equity mid-market. With the ability to support businesses with £2m to £100m in equity funds, we are committed to helping businesses achieve excellence – it’s at the heart of all we do.
TRADE SALE
Call Martin Draper or any of the Midlands team if you want to find out more. Birmingham 0121 237 6500
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Nottingham 0115 947 1280 TRADE SALE
www.ldc.co.uk Lloyds TSB Development Capital Ltd. Registered Office: One Vine Street, London W1J 0AH. Registered in England and Wales no. 1107542. Authorised and regulated by the Financial Services Authority. Part of the Lloyds Banking Group.
TRADE SALE
Sponsor profile: LGDavis
LGDavis is proud to be a co-sponsor of The Midlands Excellence Awards Ceremony and would be delighted to demonstrate how we can provide an excellent return on investment on our targeted marketing solution. www.lgdsolutions.co.uk
DESIGN
STATIONERY
“ When approached to sponsor the Midlands Excellence Awards Ceremony, we had no hesitation in recognising the importance of these awards to commend organisations for their endeavours in this difficult climate. As a business we value the concept extremely highly – our own core value on quality throughout the business is ‘to strive for excellence in all we do’ so we are proud to be a co-sponsor of the event and we congratulate all the finalists, and wish them every success tonight, and for the future.” 36
Liz Smith, Finance & Managing Director, LGDavis
REAl SOluTIONS DElIvERED bY REAl PEOPlE wITh PASSION AND PRIDE!
www.lgdsolutions.com
“
...take a closer look
Increasing the return on investment of direct mail and cross media campaigns is critical for marketers in the current economic climate; it is no longer enough simply to increase response rates. In order to address this demand lGDavis have turned to the technology required in deliver up to a 12% return on investment of direct mail campaigns. we offer a complete end-to-end print solution that provides high quality marketing collaterals, which take full advantage of personalised data.
“
DESIGN PRINT STATIONERY To find out how lGDavis can help you increase your return on investment contact Marcus bowen on 0121 430 9000 or email marcus.bowen@lgdsolutions.com
Sponsor profile: Marketing Industry Network
MiNetwork is the marketing, media and communication sector’s fastest growing, most diverse and most ambitious networking and business development group, aimed at giving members the tools they need to increase their bottom line.
“ MiNetwork is an organisation that aims to promote excellence and best practice across the UK’s diverse marketing and media industry. The coming year will see MiNetwork dramatically increasing the opportunities for members to network, share knowledge and collaborate with each other in order to grow their businesses and move onto the next level.” Richard Draycott, Managing Director, MiNetwork 38
MiNetwork • Connecting People • Sharing Knowledge • Building Bottom lines Are you an ambitious marketing professional eager to increase your company’s bottom line by improving your service offer, developing your staff, raising your profile, improving your marketing knowledge and meeting potential new clients? By joining MiNetwork you can share industry knowledge and ideas on best practise with our 1,500 members across the UK at regular events, workshops, training sessions, webinars, mentoring schemes and through access to our growing bank of online white papers and research reports. To find out how MiNetwork can help you visit our website
www.MiNetwork.me “MiNetwork provides an invaluable forum for agencies to meet and discuss ideas. The series of talks are always enthusiastically attended by our people. I can highly recommend it.” Ian McAteer, The Union
To find out how MiNetwork can help you build your marketing business contact Chris Morton on 0141 559 6068 or email chris.morton@minetwork.me
Sponsor profile: Pertemps Network Group
Pertemps Network encompasses Pertemps Recruitment Partnership, ESOS and Network Ventures. Each member of the network is a market leader in their area and pride themselves on delivering an excellent service. “ We are pleased to be sponsoring this event as we believe that excellence is at the core of what makes any business great, and this is what these awards represent. Excellence is something that we strive to deliver on a daily basis not only through the services that we provide, but also through our people.� Tim Watts, Chairman, Pertemps Network Group
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Matching People with opportunities
Pertemps believe that excellence is essential in business, which, is why we are pleased to be sponsoring this event.
Meriden: 01676 525 000 THE BEST RECRUITMENT COMPANY TO WORK FOR
Email: info@pertemps.co.uk Meriden Hall, Main Road, Meriden, Warwickshire, CV7 7PT
www. jobsatpertemps.co.uk
NN EE TT W WO O RR KK ventures ventures
“Excellence “Excellenceisissomething somethingthat thatNetwork NetworkVentures Ventures pride pride ourselves ourselveson, on,which whichisiswhy whywe weare arehappy happy tobe sponsoring this event.” to sponsoring this event.”
Meriden: Meriden:01676 01676525 525000 000 Email: info@networkventures.co.uk Email: info@networkventures.co.uk Meriden Main MeridenHall, Hall, MainRoad, Road,Meriden, Meriden,Warwickshire, Warwickshire,CV7 CV77PT 7PT
Our business lets you focus on
your business! As a leading provider of payroll services ESOS understand excellence and are delighted to be sponsoring this event.
Meriden: 01676 525 145
01676 525593
Email: info@esos.co.uk Meriden Hall, Main Road, Meriden, Warwickshire, CV7 7PT
www.esos.co.uk www.esos.co.uk
Sponsor profile: PricewaterhouseCoopers
PwC’s aim is to be recognised as the UK’s leading professional service firm; bringing real value to our clients, investing in our people and supporting our local communities.
“ We recognise that delivering excellence means different things to different people – and that’s why we build strong relationships. Getting to know people means we understand their goals and ambitions – the things they value. Then we work together to help them create the value they’re looking for.” Andy Lyon, Partner, PwC 44
www.pwc.co.uk/midlands
Building relationships. Creating value.
Our ambition is to bring real value to our clients. And we’re passionate about understanding what is important to you. Find out more about us at www.pwc.co.uk/midlands © 2011 PricewaterhouseCoopers LLP. All rights reserved. “PwC” refers to PricewaterhouseCoopers LLP (a limited liability partnership in the United Kingdom), which is a member firm of PricewaterhouseCoopers International Limited, each member firm of which is a separate legal entity.
Sponsor profile: The ICC
Our team at The ICC will work with you to deliver a fantastic event, whatever you are looking to achieve. We have the experience, the team, the spirit and the energy to make it happen, to make it yours.
“ Our team at The ICC is delighted to sponsor the Midlands Excellence Awards Ceremony. We in the region can all be proud of this unique celebration, which recognises exceptional achievement by organisations of all sizes. Like the Award applicants, our team at The ICC implements the Business Excellence Model to continuously improve our services. We engage with our clients to regularly renew and review our offering; to ensure we deliver unforgettable customised events every time at competitive rates.� Geoff Fenlon, General Manager, The ICC Birmingham 46
Our objective is to make it yours
+44 (0) 121 644 5025 www.theicc.co.uk
Sponsor profile: One Eleven Productions
One Eleven is a creative events and media company dedicated to providing visually stunning, yet cost effective, communication solutions. www.one11productions.co.uk
“ We have produced visual content for Midlands Excellence for 10 years now. Filming companies across the Midlands and trying to capture the essence of their strive for excellence has really helped shape the DNA of One Eleven. The video team has a real eye for detail and our animators a passion for creative flair. Our speed and efficiency help us to meet our clients’ needs and budgets. Excellence is at the core of everything we do.” Mark Westwood - Creative Director 48
Introducing your evening’s...
Excellent entertainment Saxophonist: Richi Jones Back by popular demand - tonight’s pre-dinner entertainment is provided by multi-talented 14 year old Richi Jones. A pupil at Bridgnorth Endowed School in Shropshire, Richi has been playing the saxophone for around four and a half years. He was inspired to take up the sax by one of the American Pie Films that featured a saxophone solo. His first public appearance was in May 2008. Since then he’s been hailed as a highly accomplished performer. A soloist in his musical world, Richi is a team player when it comes to the other love of his life – football. He has been a goalkeeper at Wolverhampton Wanderers FC since the age of eight. Currently in his seventh season for the club, he is now a member of the under 15/16 squad and hopes to obtain a football scholarship at the end of next season with the aim of becoming a full time professional. Since his first public appearance in 2008 Richi has played at various prestigious events around the country, both as a soloist and alongside other live musicians. For more information you can visit his website at
www.richijones.com 49
Disco: Dragon Leisure Now in our 30th year of supplying audio visual and corporate entertainment services to all sized events across the UK, the team at Dragon have had a phenomenal 2010 and are looking forward to an even better 2011. As well as providing a top quality service to our extensive existing client base, we are now proud to have worked on events for clients in 2010 such as world renowned producer of musicals Cameron Mackintosh and radio and TV presenter Jason King (JK of JK and Joel fame) on his High School Radio project. Midlands Excellence continues to offer us excellent training and networking opportunities and, once again, Dragon Leisure is proud to sponsor the Midlands Excellence Awards Ceremony and we hope you have an enjoyable evening. See you on the dance floor! To book Dragon for your next event contact us on: 01299 823274 or 07702 138063. Email kate@dragonleisure.com
www.dragonleisure.com 50
Midlands Excellence gratefully acknowledges the support of all of its sponsors.
Now it’s your turn to be in the spotlight Midlands Excellence email: midex@midlandsexcellence.org.uk www.midlandsexcellence.org.uk
Investors in Excellence Limited email: iie@investorsinexcellence.org www.investorsinexcellence.org
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