Contact May / June 16

G U E R N S E Y ’ S

B U S I N E S S

M A G A Z I N E

May / June 2016

Douglas Melville from big country to small island LOCAL CHARITY MARKS 10 YEARS

PROTECTING THE ISLANDS’ REPUTATION

How running a local charity compares with life in the international corporate world

Head of the new financial ombudsman sets out his objectives and talks about his move to the islands from Canada

The new name in Guernsey property.

Ogier has launched a specialist property, planning and construction law team in Guernsey. Whether you’re buying, selling or investing in property, our experienced team will help you with every step of your move.

ogierproperty.com

IN OR OUT? We take a look at the possible implications for Guernsey from the outcome of the UK referendum on EU membership

Martyn Baudains Partner 01481 752217 martyn.baudains@ogier.com Alison Ricketts Senior Conveyancer 01481 752216 alison.ricketts@ogier.com

Redwood House St Julian’s Avenue St Peter Port Guernsey GY1 1WA

Property Law

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kpmg.com/channelislands © 2016 KPMG Channel Islands Limited a Jersey company and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. The KPMG name and logo are registered trademarks of KPMG International.

IX VI

There’s no time like the present.

XII III

It’s your time

Spring is here I started writing this on my birthday and was contemplating both my own and the island’s future.

take on our behalf over the next four years will impact each and every one of us.

Editor

Some of the future can be influenced, after all we have a say in the island elections - and by the time you read this magazine the results will be in. Elsewhere we have no influence, for example the future of the UK’s relationship with Europe particularly as the debate on Brexit gathers pace.

So I would pose three questions to our newly elected deputies, the answers to which I believe are vital to our economic longevity:

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• How do you intend to enhance economic activity?

Mojoe joe@mojoecreative.co.uk

This month Richard Digard has written an insightful article on Brexit and the possible impact on the island depending on the decision taken by the UK’s voting population in June. As Richard points out Guernsey has its own arrangements in place with the EU and so whatever the UK’s decision, we have the ability in part to control our own destiny. My own and very personal view is that I would like to see the UK remain in the EU, but if it doesn’t, I believe that Guernsey will survive and possibly flourish though undoubtedly there would be a period of uncertainty during which I sense many opportunities may surface.

Whilst the so-called ‘Panama Papers’ have created a great deal of headline fodder for the media, I believe the long-term impact can only be good for Guernsey.

It allows us to demonstrate how well regulated we are and perhaps this will lead to a flight quality to the benefit of well governed and robust jurisdictions such as Guernsey. But I do think we need to be more pro-active and project the benefits of our island, as well as promoting the skills that exist within our legal system, and the highly experienced professionals working in the fiduciary and corporate governance sectors.

But closer to home we can of course influence our own elections and also the direction that our newly elected deputies will take. After all they exist to represent the population and the decisions they

• How will you ensure our physical connectivity and infrastructure meet the needs of the island?

• How do you propose to ensure that States expenditure remains in line with States receipts?

The next four years are vital if Guernsey is to put in place the long-term foundations to provide for our ageing population, deliver the healthcare required and the social policies that are desired.

None of these is achievable without adequate financial resources, which will be generated by having an active and expanding economy that in turn creates jobs, wealth and income tax receipts.

So, the focus must be on ensuring that the government does everything required of it to allow the business sector and the economy to expand and flourish.

If that happens then everything else can and will follow.

My two years as President of Chamber come to an end in June. I’ve not only been honoured to represent Chamber members but have greatly enjoyed the experience. I hope that Chamber continues to represent its members, lobby government and actively influence the direction this island takes in the future.

Trish Grover editor@collaboratecommunications.com Julie Todd sales@collaboratecommunications.com Design & production

Contact is produced six times a year by Collaborate Communications Ltd. To receive Contact magazine call Julie Todd on: 01481 715 222 or email: sales@collaboratecommunications.com www.facebook.com/ContactmagazineGuernsey @collaborateCI

communications

Contact is published by Collaborate Communications Ltd. Copyright 2016. All rights reserved. Any reproduction without permission is prohibited. Contact contains editorial content from external contributors which does not necessarily reflect the views of the publishers. Contact does not accept or respond to unsolicited manuscripts and photographs. The publishers do not accept responsibility for errors in advertisements or third party offers.

www.guernseychamber.com office@guernseychamber.com president@guernseychamber.com 01481 727 483

Suite 1 16 Glategny Esplanade St Peter Port Guernsey GY1 1WN @GuernseyChamber GuernseyChamber

1

FE AT U R ES

19 24 41 51

Douglas Melville From big country to small island

Viewpoint Richard Digard

Brexit In or out?

All in a day’s work With Philippa Stahelin

Contributors

Contents

Trish Grover writer Nichole Sweetsur writer Richard Digard writer Gemma Long writer

4 Guernsey Business news

John O’Neill photographer Chris George photographer

41 Brexit

12 Chamber news 19 Douglas Melville 24 Viewpoint 46 Business in the community 51 All in a day’s work

2

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GUERNSEY BUSINESS NEWS

New horizons for Imperium Local trust company, Imperium Trust Company Limited has been granted a fiduciary licence by the Malta Financial Services Authority to open an office on the island.

This expansion forms part of the company’s longer term growth strategy and will enable Imperium to continue to provide the products and services to address the current and future needs of its growing client base.

David Gilmour, director of Imperium Trust explained: ‘There are a number of aspects of wealth management which have become

4

increasingly difficult to offer from Guernsey.

There has been a degree of uncertainty over the future of property development and IP structuring for example. This year’s UK budget finally clarified the position and measures are being introduced by HMRC that will remove the benefits for this type of planning to be undertaken locally for UK clients. Having anticipated this situation, we wanted to ensure that we were in a position to continue to provide these services to our clients as well as being able to offer the numerous other benefits available through EU-domiciled entities.’

Imperium’s offices will be located in Malta’s capital Valeltta. A team of five has been appointed, headed up by Robert Owen, a trust professional who has worked in senior positions in a number of jurisdictions and who will be relocating

to Malta to take on this new post.

‘The Malta operation will be complementary to our Guernsey-based service provision,’ said David.

‘Having an EU-based entity will ensure that we are able to provide an extremely flexible service to existing and new clients - something that is becoming increasingly important as we continue to develop new geographic markets.’

The main areas of activity of the new operation will focus on wealth planning for HNW individuals and include property development structuring, VAT services, pension provision, yacht registration, corporate services and intellectual property and image rights structuring.

G U E RN S E Y B U S IN E S S N EWS

The surveys will be delivered across both islands in the autumn and have been developed independently over a number of years to provide participants with valuable sector data and KPIs, highlighting key drivers of performance, enabling benchmarking against industry competitors and ultimately assisting with corporate strategy development.

Channel Island finance industry surveys announced Financial businesses in Jersey and Guernsey are being invited to take part in important banking and fiduciary surveys to enable performance and sentiment evaluation of the sector. The surveys are being conducted by KPMG and are considered key in the evaluation of the industry.

Accent expands into France Accent Language School has opened a branch in France. Located in Combourg – designated a Petite Cité de Caractère between St Malo, Accent France has been granted business status.

Owner and director of Accent France Alison Gago (pictured right), has been focusing on building the school’s client base, recruiting teachers and developing course programmes.

‘Having taught English and Spanish for more than 20 years and having previously been manager of Accent Language School, Guernsey, I realised I had a lot of experience in teaching languages and developing educational businesses,’ she said.

‘We have been very successful since day one and now we are opening a second office in Dol de Bretagne so we can serve the schools

The banking surveys, performed in conjunction with the Association of Guernsey Bankers and Jersey Bankers Association, are now into their fifth and sixth years respectively and continue to evolve to meet the changing needs of the sector and feedback from respondents.

The 2016 surveys will include more qualitative analysis to provide greater insight into industry sentiment.

The Guernsey fiduciary survey is run in conjunction with the Guernsey Association of Trustees and this is its fourth year. In an industry where there is limited public data available on performance and KPIs, the surveys play an important role in analysing the underlying sector trends. Furthermore, given the wide range of licensees operating in this industry, the survey data is analysed

into revenue-based segments in order to provide a more representative peer group for comparison purposes.

The surveys are only available to respondents and data is aggregated to ensure complete anonymity. All data provided is treated with strict confidence and respondents are not individually named. Cognisant of the ever-increasing requests for information being placed upon the finance sector, KPMG has made the surveys as straightforward as possible, with minimal information preparation requirements.

Ashley Paxton, CI head of advisory for KPMG said: ‘We are delighted to once again provide these surveys to participants, offering our insights into these important industries.

Last year saw the highest participation rate across all of the surveys which is testament to how participants value the information for strategic decision making in industries where the availability of reliable information is scarce. Each year we welcome participant feedback and continually strive to evolve the surveys to ensure maximum benefit to participants.’

in the area even better.’

Accent France follows the same model as Accent Language School in Guernsey offering tuition in many foreign languages as well as international holiday study breaks.

As owner and director of Accent Language School, Guernsey, Anna Lisa (picured left) Detassis explains: ‘We are so close to France and we have so many French clients coming over to Guernsey for our very popular holiday study breaks, that we see Accent France as a natural expansion of our business. Already we have seen students from Guernsey, Italy and Spain going to Accent France for holiday study breaks, immersing themselves in the French language, and culture and way of life and going home much more confident in their ability to converse in French.

We hope that students of all ages from Guernsey will take the short hop across the channel and enjoy the same experience.’

5

G U ER NS EY BUSINE SS NE WS

MBO for Bedell Trust Bedell Trust has announced a management buyout of its business for an undisclosed sum.

Two in one for property professional A passion for property and photography has led to the launch of two new businesses.

Steve Le Cras, who has 29 years’ experience working in the property industry, has launched Sarnia Photography and The Property Doctor.

Having spent periods working in conveyancing and then later as a director of Sarnia Estate Agency, Steve aims to provide photographic and consultancy services to the property industry.

The MBO is backed by Inflexion, a leading independent private equity firm. The Bedell Trust management will retain full operational control of the business headed by chief executive officer Nick Cawley (pictured) and Michael Richardson, executive chairman.

The deal will result in additional funding which will enable Bedell Trust to accelerate its significant growth plans and to continue to pursue market opportunities as they occur. Last September Bedell Trust acquired a majority stake in Singapore Trust Company (STC) as part of its strategic growth plan.

Nick commented: ‘Bedell Trust has doubled in size over the last five years and we feel it is the right time

‘In the six years I was with Sarnia, it grew to be a very successful agency and I felt I wanted a new challenge that combined all of the skills I had learnt over the last 29 years. Photography had, for many years been a hobby and I had focused on increasing my expertise while at Sarnia, as a camera and estate agent go hand in hand.

A specialist photography service seemed the natural step to take and so Sarnia Photography was launched,’ he said.

Geneva and Mauritius and employs nine staff.

‘Ampersand’s services are complementary to PraxisIFM’s offering. They offer a common sense approach to corporate governance advisory services especially to Middle East family offices and they have built up significant experience working with families in the Gulf who have Sharia requirements but are also truly international,’ said Brian Morris, chairman of PraxisIFM.

Since launching, Steve has already been commissioned by a number of architects, building contractors and commercial companies including hotels.

The idea to launch The Property Doctor came about as a result of the projects Steve had been involved with through Sarnia Photography.

‘If an estate agent, after walking through the door, started picking flaws in your property, you probably wouldn’t instruct them as you would feel that they were not going to be positive about it in front of a viewer. I can be totally honest with an owner because that is why they called me.

I am completely unbiased, independent and impartial because I am not employed to sell it,’ he said.

6

to drive our growth through this partnership with Inflexion. We believe that the team at Inflexion is uniquely placed as the most experienced and knowledgeable mid-market private equity firm in the financial services sector and we are excited about working with them to help us realise our aspirations and to continue to deliver strong growth.’

Further growth for PraxisIFM

He said PraxisIFM was committed to increasing its presence in Switzerland and growing its operational footprint into other parts of Africa with the expansion of the group’s base in Mauritius.

PraxisIFM has acquired a fiduciary and corporate governance consultancy to enhance its presence in Switzerland and expand its operational footprint in Africa.

‘The acquisition of Ampersand fulfils both these aims. Martyn [Crespel] and Jean-Paul [Le Cocq] have extensive experience and that was a significant factor in our decision. They, and the rest of the team, will be instrumental in our plans to accelerate growth in these regions, organically and by further potential acquisitions.’

The group, which last year made three acquisitions, has now acquired Ampersand Management which has operations in

Pictured left to right: Brian Morris (PraxisIFM), Martyn Crespel, (Ampersand) and Simon Thornton (PraxisIFM).

G U E RN S E Y B U S IN E S S N EWS

Resolution IT is the first IT provider in the Channel Islands to receive gold status from Microsoft for the Small and Midmarket Cloud Solutions competency.

Resolution IT goes for gold

Barclays introduces community banking in Guernsey Community banking has arrived at Barclays’ Guernsey. Barclays has introduced the new initiative in its branches, bringing in the role of community banker to create a team of multi-skilled employees working in each branch.

Community bankers will spend more time ‘on the floor’ interacting with customers and helping them access the range of services

The competency focuses on experience in Microsoft’s flagship product, Office 365 and is only awarded after the company reaches certain sales milestones, receives suitable references from clients and consultants have passed the rigorous exams set by Microsoft to prove their in-depth knowledge. Gold competency is the highest level of competency a partner can attain under the Microsoft Partner Network.

Joint managing director, Olly Duquemin commented: ‘This accreditation perfectly matches the requirements of many businesses in the Channel Islands. Microsoft Cloud Services and particularly Office 365 is one of our most popular solutions and our experience is now proven by this accreditation from Microsoft.’

The Microsoft Partner Network allows partners to showcase leadership in the marketplace on the latest technology, to better serve customers and to easily connect with one of the most active, diverse networks in the world.

available to them.

in-depth conversations with staff.

As part of the launch Barclays has also appointed a new branch manager and assistant branch manager to ensure customers receive the best service possible and continually up-skill the community bankers.

‘Our customers in the UK have told us they love the new structure and our community bankers locally are excited with the new role.

Justine Gaudion, head of local markets for Barclays in Guernsey, said: ‘ ‘The launch of community banking reflects the way banking is changing with customers increasingly choosing to conduct basic transactions through a digital platform and instead using branches for more

‘We will always offer customers the opportunity to take advantage of any new technology that can provide an easier way to carry out their transactions. Community banking will ensure customers are always offered a choice and staff are on hand to help or support any customers if they need it.’

49 employees across the islands of Jersey, Guernsey and Isle of Man have become community bankers

7

G U ER NS EY BUSINE SS NE WS

Re-brand for Appleby fiduciary business Following the successful management buyout of the fiduciary operation from the Appleby Group in December 2015 the new company has been rebranded as Estera.

Estera will continue to be led by chief executive officer Farah Ballands, supported by the existing management team with over

C5 Alliance has been certified by the Business Continuity Institute (BCI).

The BCI is an independent global organisation, which provides professional guidelines and up-to-date academic and practical expertise for good practice in management, design and implementation of business continuity.

To achieve the accreditation, C5’s data centre

150 years of combined industry experience.

Farah Ballands commented: ‘We are delighted and proud to launch Estera and have the opportunity to build on the strong heritage and culture that we have developed over the past 25 years. Our new brand and independence provides a solid platform for growth, including strategic investment to align our systems and procedures to deliver a consistently high quality service to our clients.’

The name Estera was inspired by an internal staff competition.

and facilities manager, Phil Heath, undertook extensive training and examinations at BCI in London, consisting of training sessions with a cross-section of industry experts in BC that built on knowledge from BCI’s most recent good practice guidelines. He said: ‘I’m thrilled to have passed the BCI accreditation - the knowledge I have gained from the course will be extremely valuable as we continue to provide BC services for our clients. This will help us when it comes to advising our clients to develop their BC plans.

From a technical perspective this new knowledge will also allow us to offer better and more detailed insights about BC as a service.’

Underpinned by cloud accounting technology, BDO InTouch seamlessly connects you with current business performance information which can be accessed anytime and anywhere.

Your BDO accountant will see the same information as you allowing us to proactively provide expert advice, helping you to make more informed business decisions.

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richard jackson +44 (0)1481 724561 richard.jackson@bdo.gg

Audit | Tax | Advisory www.bdo.gg BDO is the brand name for the BDO network and for each of the BDO Member Firms. © 2016 BDO. All rights reserved.

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EELPEO LPPOOEPEPLE P

Allison Brouard, Saffery Champness

Gary Stewart, C5 Alliance

Glyn Smith, Rossborough Group

Allison has been promoted to the post of director of compliance. She has been with the firm since 2007 and has over 30 years’ fiduciary experience.

In her new role she will be responsible for ensuring staff members are compliant with the requirements of the firm’s fiduciary and regulatory policies and procedures as well as overseeing their regular development and review.

Managing director Nick Batiste said:

Gary has been appointed director of professional services.

Glyn has joined Rossborough as commercial manager.

In his new role, Gary will be responsible maintaining and strengthening client relationships. Gary has spent over 15 years working in IT and the finance industry. He has held roles as a business analyst, project manager and auditor. He has experience of working for large global banks, one of the ‘big four’ accountancy firms and a legal and fund administration company.

Glyn has spent his entire career working in Guernsey’s insurance sector and is well known for his involvement in local sport and the Smile4Wessex charity. In his new role, he will assume responsibility for Rossborough’s commercial team and manage the growing portfolio of corporate clients.

CEO Mark Loane said:

‘We are delighted and believe it is a real coup that Glyn has joined Rossborough. He is hugely respected and has vast experience in all sectors of the insurance market, particularly with the provision of advice for major corporate risks.’

‘Allison has been with Saffery Champness for almost 10 years and has played a key role in the continued growth of our company. Allison’s promotion is well-deserved as she continues to develop her career with our firm.’

‘I look forward to seeing Gary apply his considerable knowledge and experience to consolidating and developing C5’s offering to clients. His expertise in data analytics will be particularly central to our next steps as a group.’

Guernsey managing director Ian Stewart, said:

Paul Timms, OCS

Richard Hardie, Ravenscroft

Shirena Toms, Randell & Loveridge

Paul (pictured right) has been appointed managing director of OCS in the Channel Islands.

Richard becomes Ravenscroft’s group financial controller.

Shirena has been appointed as the firm’s new conveyancer.

He joins from Deloitte Guernsey, where he spent two years as audit manager. Before that he spent three years at Deloitte in South Africa, where he qualified as a chartered accountant.

Shirena brings eight years’ experience to the role, having previously worked as a conveyancing clerk with another Guernsey law firm.

As well as being responsible for managing the day-to-day finances of the company, Richard will also undertake project work and have a number of operational responsibilities at the firm.

In her new role Shirena will be responsible for liaising with clients, estate agents and other professionals involved with real estate on the island, her role will include title research and attending conveyancing court on completion.

She is looking forward to her new challenge.

Chief operating officer, Brian O’Mahoney said:

Partner, Advocate Catherine Fooks, said:

‘We have some exciting plans for expansion and acquisition, so it’s important to have the right team to lead the company forward. Richard’s experience and drive is impressive and I look forward to working with him.’

‘I am delighted that Shirena has joined us. We have a very busy property practice and having someone with her knowledge and experience at the reins will be invaluable.’

During his career Paul has been general manager of the Covent Garden General Store and he also worked for the executive search business owned by James Caan of Dragon’s Den. He has held a number of senior operational and project management roles across a range of businesses.

Chairman Phil Taylor (pictured left) said: ‘Paul’s appointment coincides with a period of considerable investment in the business to hire additional people and expand our services.

He will lead us in further improving our professionalism and competence in the islands.’

The recruitment people For further information please visit www. situations.gg

EELPE LPPOOP OEEPLPE

Jason Le Roux, Louvre

Mark Simpson, Bridge Dental Clinic

Paul Evans, Standard Chartered

Louvre Fund Services Ltd has appointed Jason to a newly-created role of client relationship director.

Mark is the clinic’s new dentist. He graduated from the University Hospital of Wales in 1992.

Completing vocational training as part of the General Dental Council’s lifelong learning programme, he embraces innovative thinking and a holistic approach to dental treatments.

Standard Chartered has appointed Paul as its business risk manager in Guernsey.

Jason will be responsible for the day-to-day management of new and existing client relationships, working closely with all clients in Guernsey, London and Hong Kong to define their ongoing requirements. He brings 30 years’ finance industry experience to the role, having previously worked in both London and Guernsey.

Managing director Kevin Gilligan said: ‘Creating this new role is an important part of our business growth strategy and we are delighted to have someone with Jason’s level of experience join the Louvre team.’

Simon Walker, Robus Group Simon is the group’s new chief executive officer.

As well as his role as CEO of Robus, Simon, a qualified accountant, will also hold the role of chief operating officer of FCG, which is Robus’ biggest client and the holding company for 1st CENTRAL companies based in Guernsey, Gibraltar and the UK. Simon is looking forward to the new challenge: ‘I see my role as being one of helping the team to focus on key areas of opportunity. Robus Group is very much open for business and looking forward to helping clients in their risk management challenges. I will be responsible for communicating that message to the business community.’

Mark has been a metal-free practitioner for more than 20 years and brings a wealth of experience in ceramic technology, tooth whitening and cosmetic treatments.

Director Hylton Jenkins, practice owner said: ‘We are delighted to welcome Mark. He brings depth and experience and will be an asset to the team.’

With 20 years’ finance industry experience, Paul moves to the firm from the Guernsey Financial Services Commission where he was assistant director (fiduciary division). In his new role, Paul will be responsible for implementing effective risk management processes, including risk identification, assessment and measurement, acceptance and monitoring.

Trevor Kelham CEO said: ‘Paul’s significant knowledge and experience of the fiduciary sector will serve us well as we progress into 2016. He will ensure an effective risk management process and also influence the development of an operational risk culture within our business.’

Tom Fears, Alderney Gambling Control Commission

Sean Bougourd, SPF Private Clients

Tom is the commission’s new director of regulatory operations.

Sean has been appointed to the SPF board as chief operating officer.

Between 2006 and 2009 Tom was the organisation’s senior regulatory inspector and returns to take on this senior role. Tom has also worked in various senior roles in the US gambling industry, serving as legal counsel, senior law enforcement investigator and director of device approvals for various Colorado gambling regulatory bodies.

A highly experienced wealth management professional with a 30-year career in the local financial services industry, Sean joined the firm last year and has been responsible for developing the wealth management and private office activities of the business.

He works closely with clients to identify and implement tailored wealth management solutions in partnership with industry specialists, both locally and internationally.

Jorn Starck, executive director said: ‘Tom has extensive and valuable experience working in Colorado which has an international reputation for the strength of its work in the gambling industry. We are delighted to be able to strengthen our executive team with a regulator of Tom’s calibre.’

Pierre Blampied, managing director, said: ‘This newly created board role will ensure that the strategic development of the business is underpinned with appropriate resources and expertise.’

Meet the team Left to right Jenny Melissa Nadine Rebecca

Liga Anna Becky Patrick

email team@situations.gg or call us on 710639

CHAMBER NEWS

We wish them all the very best for the next stage.’

The shortlist is announced Entries are in for the 2016 Bill Green Award for Entrepreneurial Spirit, and the judges have announced a shortlist of three companies.

CT Plus Guernsey Limited, Donkeylogic Limited and Dorfmeister Studios impressed the judging panel, comprised of members of Startup Guernsey, the Guernsey Chamber of Commerce and the Young Business Group (YBG).

YBG president Lindsey Dean said: ‘The judges received a number of entries this year and it never fails to amaze us the diversity of the business sectors that have entered the award. ‘The entries for the shortlisted companies were of a high quality and it was clear to the judges that they demonstrated the ethos of the Bill Green Award. The people behind each company are passionate about their business and the judges are looking forward to meeting them and hearing more at the final presentations.

The shortlisted candidates will now be invited to an informal interview with members of the judging panel where they will do a brief presentation and answer questions. The winner will be announced on Friday 17th June at the annual YBG Summer Ball, which is sponsored by Saffery Champness.

This year’s judges are Carl Symes of Startup Guernsey, Fionnuala Carvill representing the Chamber of Commerce, and from YBG, Lindsey Dean, vice president Stephen Rouxel and former president Wing Lai. Previous winners include Pet Technology Store, IBZ.TV, Fusion Leisure Limited, The Learning Company and Living Room Estate Agents.

Justin Guilbert, director of short-listed company Donkeylogic is delighted to have made it into the top three:

‘We are a relatively young organisation with a very clear focus on what we want to achieve. We pride ourselves on the highly personalised service we deliver to clients and it is fantastic for the team to have its efforts acknowledged in this way,’

Tickets cost £50 or £500 for a table of 10 and can be reserved by contacting Claire Cole at Two Degrees North on:

01481 736667

Ticket price includes a drinks reception, three-course dinner and full evening of entertainment.

The award, which is run by YBG on behalf of the Guernsey Chamber of Commerce, is for new or established businesses which are making their mark on the local business scene with a fresh direction or project.

The theme of this year’s YBG summer ball is ‘All Aboard’, and it will be held at St Pierre Park on Friday 17th June.

or email

clairepottercole@gmail.com

Join Chamber today the voice of local business

Business support; networking events; business advice; business events; liaison with States departments; new interactive website.

Email: office@guernseychamber.com Tel: 01481 727 483

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CH AM B E R N E WS

generating membership and developing relationships with existing members.

Staff news

He will take a proactive role in assisting members to maximise the benefits available through belonging to Chamber and expanding the services available to members.

Welcome back to Nicole who returns to work in May as communications and event co-ordinator following a period of maternity leave.

We are delighted to announce that John – who was brought in to cover in Nicole’s absence – has agreed to take on a permanent role with Chamber.

John’s appointment will free up Barry’s time to enable him to concentrate on the strategic and long-term planning aspects of his role as director. Barry will spend more time co-ordinating the sub groups and interacting with States departments as necessary.

John will become head of business development, with an overall objective of

Forthcoming lunches Monday 16 May

Monday 20 June

Paul Whitfield, chief executive, States of Guernsey

Charlotte Dunsterville, customer experience director, Sure

Paul will give an update on the ‘Service Guernsey’ initiative and what the next steps are in the review of the public sector.

Charlotte will consider how the internet has changed customer interaction (the customer is everywhere).

Wider audiences can view other customers’ interactions, good and bad.

This all has implications for business PR and reputation especially in an island community where everyone literally follows everyone else!

Charlotte will explore the way businesses are dealing with this change – how to get it right and what happens when it goes wrong! She will also look to the future and where people power could take customer experiences.

Coming up… A few key business events for your diaries

Date

Event

Time

Venue

Booking / Information

12 May

Speed Buzzing

12.00 - 1330

Le Petit Bistro

mark@thebusyguernseybee.com

16 May

Chamber monthly lunch Paul Whitfield

1200 - 1400

OGH Hotel

www.guernseychamber.com

24 May

How will the new EU Data 1200 - 1400 regulations affect Guernsey business? Calligo and Emma Martins

OGH Hotel

25 May

BWCI Secondary pension seminar

0800 - 0930

Royal Chambers

office@guernseychamber.com

7 June

AO Hall annual employment conference

0830 - 1230

St Pierre Park Hotel

www.aohall.com

17 June

YBG Summer Ball

1900 - late

St Pierre Park Hotel claire@twodegreesnorth.co.uk

20 June

Chamber monthly lunch Charlotte Dunsterville

1200 - 1400

OGH Hotel

info@calligo.net

www.guernseychamber.com

If you would like your event included in our diary please email details to editor@collaboratecommunications.com 13

NEW ME M B E R S

Dunnell Robertson Partnership

Cardiac Action Group

LUCID LUCID provides a unique combination of marketing, business and personal development services.

The chartered architects and chartered surveying practice of Dunnell Robertson Partnership Limited was established in May 1997.

The practice looks to add value to every project by being innovative and creative, whilst ensuring that each client achieves value for money.

The practice offers its clients a wealth of experience in all aspects of architecture and surveying, from assisting first time home buyers purchasing their first home to designing major commercial developments.

Dunnell Robertson Partnership Limited had two projects shortlisted in the 2016 Guernsey Design Awards, The Crown Club at the OGH and No. 1 St Julian’s Avenue.

The Crown Club was the winner of the non-residential (over £250k) category.

The Cardiac Action Group (CAG) has been a registered charity since 1994 and has supported a wide range of projects including cardiac rehabilitation, hosting Healthy Hearts Day, purchasing cardiac equipment, andsupporting funding for the training of two cardiac physiologists.

and having them available and accessible 24hrs a day as Public Access Defibrillators (PADs). More than 30 of these PAD sites are now available, with another 60 or so AEDs in places of work.

Currently the group’s main focus is on raising awareness of the lifesaving benefits of Automated External Defibrillators (AEDs)

These pieces of life-saving equipment are designed to give a shock to return a casualty’s heart rhythm. They are very safe to use and can be used by anyone with or without training.

Founder Emma Mauger has 17 years’ experience in marketing, communications and business development and is an executive coach.

the market for businesses to outsource the management of their marketing and business development to professionals who have senior in-house, international expertise.

She most recently directed international marketing and business development for a top offshore law firm and previously worked for significant brands in the motor industry in Ireland, the IT sector in Guernsey and the professional services sector in London.

The company enables developing businesses to access these services on a retained, project or occasional consultancy basis. Emma also works with individuals and teams to develop their capabilities, performance and skills through executive coaching and training workshops.

LUCID was formed in response to a gap in

CU S T OM E R S E R V IC E

Service please!

The Sure Customer Service Awards, endorsed by Guernsey Chamber, are open for public nominations until Friday 10 June. Businesses are also welcome to enter submissions for the four corporate categories.

Contact asked last year’s overall winner Joe Hind from HSSD to tell us about his experience of winning his awards and why he thinks good service delivery should be a key business driver for Guernsey industry.

‘Customer service, even reading those words conjures up various stereotypes. The waiter asking if your food is ok mid-bite, the shop assistant who is more bothered about chatting with his friends, or the call centre worker who says ‘thank you’ a little too much.

Though to me, over the last 12 months, those two small words with all of those pre-conceptions attached to them has had a monumental personal and professional effect. I was lucky enough to find myself shortlisted for one of the customer service awards last summer, and the elation at winning not only the States Employee Award but also the Best Overall Customer Service in Guernsey was a mind-blowing experience which I still have to pinch myself to believe at times.

To be recognised as a States employee for doing what comes naturally to me, and that is helping people, purely and simply was a joy, and the whirlwind that has followed over the last 12 months has been an incredible ride, which I am still enjoying on a daily basis – my trophies taking pride of place in my office.

The biggest part of my prize was heading to London to represent Guernsey in the UK Customer Satisfaction Awards, where I found myself rubbing shoulders with the biggest, brightest and most innovative customer service providers from across the UK from DFS to O2, Amazon to Nationwide. The sheer scale of the event at The Hilton on Park Lane was mesmerising.

First, to sit and be inspired by some of the fantastic work that goes on in the field during the day’s conference, and then to revel in the achievement of others in the evening was a once-in-a-lifetime experience.

Here in Guernsey we are in a unique position that makes good customer service imperative.

We are in a small community where good service goes a long way. Recent research suggests that a reputation can be damaged beyond repair on social media in under an hour with poor customer service. With the advent of social media and the customer of

the future demanding more from services, we need to adapt to meet those needs and expectations. To move outside of the nine to five tradition for answering queries and celebrating good service is a must; in a world where we can buy anything 24/7 we need to be able to meet local needs in a timely manner and set ourselves a new culture and a new standard for customer service in Guernsey.

We are only as good as the last experience we had, so to keep up standards, we need to be constantly challenging ourselves to improve and listening to customers’ feedback – as without them our businesses, irrespective of the industry, will fail to thrive.

We need to work together, to engage the entire workforce in simple good customer service principles, and invest in good training. An engaged workforce will excel at service and will be driven to deliver.

Whilst you cannot please everyone, please do not stop trying.’

The Sure Guernsey Customer Service Awards are an incredible way of celebrating the good work that goes on here, get your nominations in, because to even be recognised for good service goes a long way to boosting morale, engagement and further service.

For more information on this year’s awards go to: www.thecustomerserviceawards.com

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The Sure Customer Service Awards If you know an individual or team in customer services that has gone the extra mile, we want to hear from you.

Now is your chance to earn them the recognition that they deserve!

There are two ways in which you can nominate: By post: Simply fill in a nomination form available at various places across the island, including the Chamber office, then just drop it into one of the nomination boxes.

Online: It’s quick, easy and free. www.thecustomerserviceawards.com Closing date for nominations is Friday 10th June Supported by:

The Customer Service Awards C.I.

@TheCustSerAward

www.thecustomerserviceawards.com

CU S T OM E R S E R V IC E

How do Guernsey retailers compete with the online world?

Mark Smith from the Busy Guernsey Bee, believes that great customer service is one factor that can give Guernsey retailers the competitive edge One of the biggest gripes I hear from Guernsey retailers (other than the lack of parking in St Peter Port) is that they cannot compete with online retailers.

Whilst it’s admirable to suggest an import tax on all online purchases to protect Guernsey retailers, this would not stop people from buying goods online.

The variety of choice and value offered by the majority of online retailers compared to bricks and mortar will always attract shoppers and, even with an import duty, unless a retailer can bring that level of choice to Guernsey then it’s unlikely that shoppers will give up that option. With the large retailers offering VAT free purchases and free shipping for Guernsey residents, an import duty would have to be at least 20% to offset the purchase cost against the cost of buying locally.

So what can Guernsey retailers do?

We could just cut prices or price match the popular online retailers. This is all well and good, but Guernsey’s prosperity has caused the island to have some of the highest retail rent and retail staff costs in Europe, something over which online retailers have far greater control. Good staff and prime locations cost money and these overheads need to be covered.

What about choice?

Even the largest of Guernsey retailers’ floor and warehouse space is a fraction of an online warehouse equivalent; most retailers will offer a ‘best selection’ of what you could obtain online. So unless a retailer can build a massive warehouse and hold a huge amount

of stock (and risk that it won’t sell in our limited marketplace) then choice is always going to be in an issue. That leaves us with the one thing that shoppers consistently say that Guernsey retailers struggle with - customer service. You only have to read the various Facebook pages, online forums and responses to retail articles from the Guernsey Press website to see that shoppers often complain about the service they are given and state this as a reason for buying online.

Don’t get me wrong, there are many many retailers in Guernsey that give great customer service. I’ve experienced it regularly, have shared the good experience with my friends and family and am loyal to these stores. I’ve also experienced absolutely shocking service which people also get to hear about!

The value of a loyal customer is appreciated, customer retention is considerably cheaper than attracting new customers, but a loyal customer is a fragile thing. One bad customer service experience can take as many as 12 return visits to be forgotten.

Our small community and high use of the online resources mean that reports of bad service can spread quickly and virally.

A recent post on the Good/Bad Guernsey Business Facebook page generated nearly 300 comments within hours of it being posted. This page has over 9,100 members –the majority Guernsey residents! That’s a lot of people who will see a negative comment, probably more than would see an advert.

More often than not, businesses believe they give great service. Quite often this is

different and whilst customer reviews are a great addition to the shopping experience, they can sometimes be based on misplaced perception or an emotional experience. How one customer perceives the service he/she receives, can be vastly different to what other customers may experience.

So how can you objectively measure your customer service?

You could spend hours trawling through the online comments looking for comments about your business or you could utilise the service which the Busy Guernsey Bee Offers.

The Busy Guernsey Bee offers a full customer experience programme. Following an initial consultation to establish how best your business can benefit from our services, we will carry out an audit of your customer journey which will enable us to develop your bespoke customer service standards, each business is different and there is no ‘one size fits all’ standard.

Once your customer service standards have been developed we can then undertake a series of mystery shopping visits based on agreed scenarios to test your customer service. These visits are backed up with quarterly service review meetings that will establish benchmarks and any parts of the journey that can be improved. We can also provide comprehensive customer service training for your staff members and teams based on the many years of experience we have gained. All this can result in an improvement of your customer service offering or even verification that your customers are happy and will continue to remain loyal.

true, but customer perception can be vastly

Facilitating change in businesses to build stronger relationships with their internal and external customers and create a servicefocused culture

Supporting businesses with developing new relationships, growing a trustworthy network of contacts and building a strong reputation.

Inspiring businesses to evolve by providing the buzz to build relationships, connect, and deliver efficient and effective services.

www.thebusyguernseybee.com info@thebusyguernseybee.com 07839 264819

CUS T O M ER SE RVI C E

The changing face(book) of customer service The internet and social media have changed customer service forever. Sure’s Charlotte Dunsterville, looks at the changes and challenges that the new customer service model presents.

Remember the time that a customer got locked in Waterstones? Chances are that you do, but not because it was a case of kidnapping by the book chain but because of the way they subsequently handled the incident.

As it’s a bookshop, it makes sense to start the story this way… Once upon a time back in 2014 customer David Willis got locked in Waterstone’s Trafalgar Square store. He tweeted the book retailer to let them know that he’d been locked in for two hours and they were able to send someone to let him out – the end.

Except it wasn’t; Waterstones capitalised on the reaction to the incident and offered a sleepover in their flagship Piccadilly shop for 10 lucky competition winners. This is a great example of the ways customer service has changed with the growing role of the internet.

Customers helping themselves It only takes one quick scroll through Twitter or Facebook to see the ways in which the customer service model has changed.

From Facebook groups sharing customer experiences to examples of good and bad customer service going viral – social media is a hotbed of customer service debate and discussion.

The impact of this ‘shareability’ on businesses is huge; it has altered the dynamic between a business and its customers. This is hardly surprising; the Harvard Business Review found that customers who encounter positive customer service experiences on social media are nearly three times more likely to recommend that brand.

The internet has enabled customers to

18

help themselves and, more surprisingly, customers are now prepared and eager to help each other. Big consumer brands now include FAQs, downloadable resources and customer forums on their websites and these features empower the customer to seek answers.

But when the answer cannot be found this way, many customers take to social media.

J.D. Power, a customer service research firm, claims that 67% of customers have used a company’s social media for service requirements. Increasingly it is becoming a ‘fast-track’ to an answer, so businesses have ramped up their social media teams rather than more traditional customer service channels.

Social media enables companies to be visible to the public and allows customers direct access to the company. This is seen in the Waterstones example, where Mr Willis tweeted Waterstones directly to get their attention. One of the principal challenges of being an accessible online presence is that the rules of personal social media interactions now apply to interactions with businesses. Customers expect responses to be immediate, helpful and have personality.

Finding your voice Establishing a voice for interactions with customers online is one of the key steps in infusing conversations with the brand’s personality. It’s important to be authentic when providing online customer service as responses are public and customers will soon realise if you’re not being genuine.

It doesn’t just go from customer to business either; social media is a great way to keep your customers informed. At Sure we can use social media to let customers know about any problems quickly then keep them

updated as we get things fixed.

Good online customer service is no longer a ‘nice-to-have’ for businesses, it’s absolutely essential. At Sure we have seen a steady increase in the number of customers choosing to email or send us social media messages, coupled with a corresponding fall in customers calling our contact centre.

As a result, we have adapted our customer experience to balance our priorities in responding on each channel in a timely and effective way to meet the customer’s expectation, which may be different for a call or a tweet.

Why it matters One of the side effects of social media is that interactions are public and that your reputation can be impacted through your responses. The power is increasingly in the hands of customers but if you handle your online customer service correctly then it is a powerful tool that can boost the reputation of your business by facilitating real-time conversations and building valuable relationships with your customers.

Sure is the headline sponsor of this year’s Guernsey Customer Service Awards. The initiative, organised in association with Guernsey Chamber of Commerce, celebrates exceptional customer service at an awards ceremony in Market Square on Thursday 7 July. Nominations are open now until 10 June.

D O U G LA S ME LVI LLE

DOUGLAS MELVILLE From big country to small island

19

D O U G LA S ME LVI LLE

Douglas Melville is principal ombudsman and chief executive of the Channel Islands Financial Ombudsman (CIFO). He took up his post on 1 June 2015 and his feet haven’t touched the ground since.

‘The last 11 months have gone by incredibly fast. There was an expectation in both islands that we would be fully operational by the end of the 2015 calendar year so I had to hit the ground running and we opened our doors for business on 16 November last year.’

Douglas, who emanates from Toronto, was the ombudsman and chief executive of the Canadian Ombudsman for Banking Services and Investments until May 2015 – an organisation that he set up in 1996 - and he is also currently the chairman of the worldwide International Network of Financial Services Ombudsman Schemes.

The Channel Islands role held broad appeal for him as well as holding a number of its own challenges.

‘An ombudsman with responsibility for two separate jurisdictions is a world first. Working within a multi-state environment creates layers of complexity that don’t exist in single-jurisdiction organisations. And that doesn’t mean twice as much complexity but

20

closer to four times as much. We are dealing with what Guernsey wants, what Jersey wants, what both islands want and equally what neither of them wants. Added to that is the extensive network of other stakeholders – two regulators, a number of industry associations in each island, two governments, two consumer movements and a broad range of media in both locations. When you weave all these things together you have a mandate that is rich, complex and frankly much more interesting.

‘Equally the CIFO covers all sectors of the finance industry whereas in Canada there were several separate ombudsman offices with responsibility for distinct areas of financial services – mine being for banking and investments specifically.

This was another factor that added to the appeal. The islands have a global client base and offer a disparate range of products and services so the role offered a wide-reaching scope.’

Based in St Helier, the CIFO is now the fourth

States-created body with a pan-island responsibility bringing both cost efficiencies as well as a consistency of service delivery across the jurisdictions. For Douglas that means plenty of island hopping and he can spend as much as 50% of his time in Guernsey some weeks.

‘The ‘day job’ – resolving disputes around individual complaints – can arguably be done anywhere. These come in by email or telephone and our location is irrelevant.

But the personal touch is just as important and we need to be (and be seen to be) accessible to all stakeholder groups in both islands. So getting on that first morning flight over to Guernsey regularly is an intrinsic requirement of the role.’

Douglas has been quite surprised at the differences between the islands despite their close geographic proximity and obvious similarities.

‘The islands have quite distinct strategies with regard to the types of business they are seeking to develop and their strategic focus.

D OU G L AS M E LV ILL E

We don’t represent either side nor are we a ‘client advocate’. Our role is to consider the evidence placed before us and make a call

Couple with this their separate legislative frameworks, and the subtle differences between their government structures – all additional levels of complexity – there is a steep learning curve for a newcomer to the islands.

But all part of the fun!’

successful they are as international finance centres - I shouldn’t have been surprised at all.

When the CIFO first opened for business there were already case files awaiting the team’s attention. The public had been able to pre-register complaints before the organisation was fully operational and many took up this option. Now about to publish the first quarter statistics, Douglas admits that he was initially surprised at the volumes of cases they have already received.

Communicating the new CIFO’s very existence is yet another challenge facing the team and Douglas explains that he is leaving this very much in the hands of the industry.

‘Within this type and size of jurisdiction with such a close knit community I would have expected issues to be resolved without the involvement of a third party. But of course most of the complaints come from outside the islands from clients who don’t benefit from that close local culture. Considering the nature of these islands’ international client base – something wholly indicative of how

‘Interestingly the number of cases is more or less on track with what had been estimated by the planning team before I arrived.’

‘If an individual firm does receive a complaint, it should first be making that client aware of its own internal procedures for dealing with the situation. The firm should have every opportunity to resolve the situation itself with our remit engaging only in the cases where no resolution has been reached at which point it’s critical that the client be referred to us. The integrity of the system will be hugely reliant on that collaborative approach so that industry makes a point in every single case of ensuring the client is aware that there is somewhere else to go. Otherwise what other

practical alternative has the client left to take? For low-value cases the courts are not a viable alternative so the CIFO is the last resort.’

Local industry has been positive in its reaction to the CIFO’s establishment.

‘Many will have already operated in jurisdictions in the UK, Europe or elsewhere and be familiar with what a financial ombudsman does and how it operates. For smaller independent firms there will be a steeper learning curve but in reality there won’t be much interest until their first case is forwarded to us and we call to ask for the case files.’

Douglas explains that the ombudsman’s role is as much about upholding the reputation of the jurisdiction, as forming part of the consumer protection framework.

‘We don’t represent either side nor are we a ‘client advocate’. Our role is to consider the evidence placed before us and make a call.

21

D O U G LA S ME LVI LLE

Having effective complaint handling enhances the reputations of the jurisdiction, the individual firm and the island as a whole to the outside world. Reputation is crucial for the on-going success of the local finance sector. Once people understand that, then we are seen as a positive addition to the marketplace.

‘But what we do is also very personal to some people who need our service. If you had an elderly relative with an issue to resolve, you wouldn’t want him or her to be facing it alone. The CIFO is an accessible solution for that type of person.

‘How we go about the whole process is equally important. We need to deal with cases in a highly sensitive manner and with the right ‘tone’ – someone’s finances are extremely personal. The decision-making process is a question of balance, sensitivity with a good dose of common sense to make a call on what’s fair and reasonable without compromising on our statutory responsibility.’

The five-person CIFO team comprises Douglas, a stakeholder manager, who was involved with the establishment of the Isle of Man’s ombudsman, two case handlers and an administration officer.

‘Not surprisingly, you don’t find people in the islands who have done this type of work before so I was looking for the raw skills and most importantly the mind set - mixing a degree of empathy with a degree of toughness at the same time. In our role we need to be able to create a sense of trust quickly as well as having the ‘hard skills’ of mediation and dispute resolution.

‘I am delighted with the team that we have put together. We come from varied backgrounds but there is a good team dynamic.’

As well as professional reasons for taking on

22

this role, a move to the islands offered great personal opportunities for Douglas and his family. Coming from Toronto – a city he loves – with his wife and four teenaged children he feels opens new doors for all of them.

‘We decided it was an ideal way of taking us all out of our comfort zone for five years or so. A year ago, our older children were considering which Canadian universities they might apply to. Now they have the UK and Europe on their doorstep so their options are suddenly so much broader and there are choices available they were just unaware of before.

‘Having spent their entire lives in one city, they have the cultural and historic richness and linguistic diversity of Europe right in front of them.’

Not wanting to waste a minute, Douglas has already driven his family to Milan and on a number of other excursions.

‘We Canadians love our ‘road trips’. We would think nothing of driving five hours each way to visit friends for the weekend. If we drive that far from here we are almost in Germany.

The quality of life here was something that held huge attraction and I certainly don’t miss the 10 hours a week commuting to and from work.’

The first financial ombudsman was set up in the UK more than 20 years ago with the large Commonwealth countries following suit.

The initial ‘six nations’ were UK, Ireland, South Africa, Canada, Australia and New Zealand.

Now there are around 60 around the world and Douglas has assisted several jurisdictions with their own schemes – Ghana, Zambia, Trinidad & Tobago and Malaysia to name a few.

‘The Channel Islands have been able to design their own scheme based on best practice and the hard learning of the other

60 operations. That doesn’t mean we are offering an expensive ‘gold-plated’ service but one that is appropriate for the jurisdiction and all its stakeholder groups.

It isn’t just window dressing. It will create a ‘win-win’ scenario for consumer, government and industry alike.’

Looking ahead for the CIFO, Douglas has perhaps a surprising goal.

‘My objective is to work myself out of a job. If we get things right, the industry will gradually take on the work by successfully resolving an increasing number of cases internally. That’s already happening to some extent – we are only dealing with the tip of the iceberg and that iceberg should become smaller and smaller over time. It will never be completely gone but what we are aiming for is a cultural shift within the sector that enhances the reputation of ‘Guernsey plc’, of the finance industry and of individual organisations. That has been the pattern in other jurisdictions and I am sure that it will be how this plays out here in the Channel Islands too.

‘It’s not a question only of seeing a reduction in the number of complaints, but a reduction in the ‘easy’ cases. These should be resolved ‘in-house’ with the CIFO only getting involved with the tricky ‘grey’ cases where an external independent set of eyes can bring real value.

‘My personal objective is to see a tangible drop in the proportion of complaints we get that we believe have merit; complaints where we need to be involved. As a comparison, when I joined the Canadian operation in 2006, the proportion of banking complaints that fell within the ‘complaints with merit’ category was 40%; when I left in mid-2015, that figure had dropped to 12%. If I can achieve something similar here, that for me will be a key indicator of success.’

OUT OF OFFICE REPLY:

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Great range of dining options available: The Ship Inn, Black Rock Grill Restaurant - a unique and social dining experience, White House Hotel Marquee and Conservatory Restaurant,Top Deck Theatre Dining at the Mermaid Tavern.Think Herm Island.

Planning your company’s summer event this summer? In just a twenty minute boat ride escape the norm and let us create a truly memorable event on Herm Island.

Our Events team can cater for a wide range of corporate occasions and whether it’s clay pigeon shooting with a steak lunch, a pirate themed team building session or bespoke marquee event for 150 private clients, it is sure to create a lasting impression.

DINNER BOAT GUARANTEED SAILINGS* The Dinner Boat is guaranteed to operate on a Thursday, Friday & Saturday starting 19th May through until 19th September 2016 (*subject to weather). Other evenings throughout the season subject to arrangement.

Please make your reservation directly with The White House Hotel or Mermaid Tavern who will in turn notify Travel Trident.

For more information on planning your summer event please visit herm.com or call 01481 75 00 00.

Read the latest reviews and keep up to date by following us on:

23

VIEWPOINT WITH RICHARD DIGARD

Harnessing local competence critical for island’s success Skills must be aligned to needs, says expert speaker Following publication of a devastating independent report into the Pfos pollution incident, which showed that the Public Services Department really wasn’t on top of the complex and costly legal action it had embarked upon, Chamber members have been urged to consider the competence of government.

Richard Digard explains why.

Admittedly the two weren’t linked, but PwC’s assessment of governance and control processes relating to the Pfos claim provided a vivid backdrop to John Hollis’ thought-provoking talk on Invigorating Government for a

24

Successful Economy.

John, the first non-States member to sit on Treasury and Resources in recent years and a transformational expert when he was at Accenture, took a wide-ranging overview

of the issues facing government and the economy and also proposed some solutions.

His central point, however, was that the island possesses all the skills and resources it needs successfully to meet the many

challenges it faces – but they are not currently aligned.

Talking to Contact ahead of his speech, Mr Hollis said: ‘We just need to act more quickly and efficiently as one team, not a bunch of disparate lobby groups or passive voyeurs, or those who prefer to just moan – often lacking even superficial knowledge of the issues.

‘We need to deploy our best competences.

This is an island-wide issue, not just a States or civil service issue.’

Not only are there individuals and organisations available in the island with the relevant skills and experience to help, they are willing to do so.

Establishing what he referred to as Island Competence Councils was essential for the island to move forward and to establish a framework in which those competences could be recognised and drawn upon.

Referring to a recent book on ‘fourth generation government’, John indicated that government respect and popularity in the UK and elsewhere had fallen from around 55% 100 years ago to 15-20% today.

That was despite spending as a percentage of GDP rising steadily from 10-15% to 40-60% (25% in Guernsey), suggesting that spending taxpayers’ funds did not buy lasting popularity, respect or happiness.

In Guernsey’s case, dissatisfaction with the States was high and work now being published by BWCI’s Island Global Research indicated the Bailiwick may be entering a higher risk/crisis/stress stage in its economic lifecycle.

Some of the issues threatening included a lack of employment growth or economic diversity at the same time as finance was under sustained and increasing pressure.

Transport links were vulnerable and made worse, in the case of the runway, by low investment in infrastructure; demographics were poorer than in most other islands and there were skill shortages and labour capacity issues as well.

Dealing with these matters was urgent.

Action was required immediately after the general election result was known and committee elections held should focus on seven priorities:

Public service reform; kick starting the States Trading Supervisory Board; addressing transport links; infrastructure; growth strategies; demographics and community skills; education and health and wellbeing.

Post election there would be 38 deputies, around 5,500 public sector employees and 64,000 island residents – so the question was how best to invest in these groups to help them work, say, 10% more effectively.

Public sector reforms, driven by chief executive Paul Whitfield should result in a more responsive and effective public sector, with fewer disparate pockets of isolated skills locked within rigid departmental boundaries.

The outcome, or return on investment, in the case of deputies would be a 3.8 ‘body equivalent’ in extra brainpower and efficiency but 6,400 more if scaled through the community as a whole.

‘Paul’s drive to change culture and use public assets more effectively, and thereby fund investment in front-line people skills and teamwork, is one of the best things I have seen in the past three years in the States,’ said John.

Highlighting the leverage displayed by Shelaine Green and the Disability Alliance and Pat Johnson’s La Vallette-enhancing Legacy Team, he suggested establishing Island Competence Councils of four to eight highly capable individuals to help the States and civil service drive policy development and the implementation of those policies.

This, however, was critical because if nothing was done, the profile of Guernsey’s ageing population meant the working age population would fall between 2012 and 2040 from roughly 67% of total population to 57%.

In the absence of achieving better government and a better performing economy, our island will progressively fail.

We will fail to earn our way in the world competitively, we will lose our young overseas and we won’t attract go-ahead entrepreneurs to come here ‘A 10% drop might not sound a lot, but a drop of 10 from 67 is actually 15% of 67. If the size of employment in the public sector – already our second highest employing sector after financial services – does not fall by 15% over that period, then we would be diverting external income-earning skills from the private sector to the public sector to the detriment of us all,’ he said.

That implied substantial change but not necessarily redundancies, because a large percentage of the public sector workforce was due to retire over that period anyway.

And there was much for the councils to help with.

The island’s runway was too short efficiently to take the two most popular jets, the A320 and Boeing 737 so open skies or wider services remained a pipe dream; ‘urgent’ sea defence improvements had been approved and funded but not actioned although the construction sector was on its knees; and the Little Chapel, the island’s second most popular tourist attraction drawing 55,000 visitors a year, was falling down.

For these and other reasons, building competence was essential, and recognised by some, but by no means all, elements of government.

For example, John quoted the 2015 Nicholls review of local education: “Given the amount of money per capita that Guernsey spends on education, you should be winning awards for educational excellence rather than awards for architectural excellence.”

‘In the absence of achieving better government and a better performing economy, our island will progressively fail.

We will fail to earn our way in the world competitively, we will lose our young overseas and we won’t attract go-ahead entrepreneurs to come here,’ John said.

It was an island-wide issue and not just one for the civil service or the States so would organisations like Chamber and others step up to the challenge and help reinvigorate government en route to the island performing to its true potential?

In response, I’m sure we’d all say Yes, if the system changes to allow it.

25

I N VES T M E NTS

Record breaking investments for long-term growth and stability Keith Heddle from Stanley Gibbons give an insight into the rare coins and stamps investment market Records are made to be broken and when it comes to investments of passion, two areas are setting and smashing more records than most.

Rare coins and stamps have been used for centuries as a store of wealth.

However, in recent years, their tangible nature and stability, have seen them become increasingly popular as long-term investments.

While stock markets have risen and fallen in and out of line with periods of economic boom and bust, alternative asset classes such as rare stamps and coins have proved their worth. Uncorrelated to the stock markets, investments of passion have performed well, growing in value as increasing numbers of investors look to diversify and invest in something they can see, and enjoy.

The tangible nature of rare stamps and coins, in an age of virtual currency, and seemingly virtual transactions, is only part of their appeal. Owning a part of history is also a significant factor. Who wouldn’t like to hold a coin that dates back to the reign of Alexander the Great? Who wouldn’t like to examine a 175-year-old stamp, to see the uniqueness of its markings, and its true colour and size?

At a recent auction, a Plate 77 Penny Red stamp reached a record value of nearly £500,000. The price reflects the rarity of the

stamp – only nine are thought to exist in the world – and the desire of collectors and investors to own top-grade items like this.

That is all part of the bargain when you invest in a portfolio with Stanley Gibbons.

Heritage becomes real when it’s yours, even if you would not consider yourself a collector, or someone who has ever thought about investing in stamps or coins before.

Thanks to our teams of experts, we can match investors with the right assets for all sorts of budgets, creating a balanced portfolio that looks after your wealth for the long term, whether you’re thinking about saving your wealth for retirement, or to pass on to the next generation.

During the global financial crisis of 2008-9 many turned to stamps and coins for security and long-term capital gains. Over this period, the value of the GB30 Rarities Index, an index tracking the 30 rarest British stamps, rose by 38.8%, while the GB250 Index, which follows the top 250 British investment-grade stamps, increased by 32%.

Created by Stanley Gibbons, these indices, which reflect the market, are listed on Bloomberg Professional, and Thompson Reuters. Unlike the FTSE, the GB250 Index has never fallen, showing a Compound Annual Growth Rate (CAGR) of 13.14%.

Rare coins have also performed well.

Over the past 10 years, the GB200 Rare Coin Index, which tracks the 200 most

valuable British coins, has increased in value by 194.9% - a CAGR of 11.4%.

Top performers in this index include a 1738 gold George II Sovereign which increased in value by 50% last year, and a 1663 Charles II gold Guinea, which has increased by 780% in 10 years.

The GB200 Rare Coin Index grew by 6.2% last year, an increase of nearly £345,000.

Rare coins are currently one of the best performing luxury assets. According to the Knight Frank Luxury Investment Index (KFLII) – an index tracking 10 luxury asset – coins grew by 13% in 2015, making them the second highest performer behind vintage cars, which increased in value by 17%.

Overall, the KFLII grew by 7% last year, which compares favourably to the FTSE, which fell 5%, and prime London property which declined by 1%.

Part of the attraction of rare coins and stamps is the ease at which investors can store or maintain these assets compared to items like wine, art, or indeed, vintage cars.

This may in part be one of the reasons the KFLII has cited coins and stamps as the least volatile assets in the index.

Record breaking sales may excite collectors and investors, however, stability and steady growth are the hallmarks of rare stamps and coins that matter most to the majority of investors – and that’s where rare stamps and coins have their true value.

At a recent auction, a Plate 77 Penny Red stamp reached a record value of nearly £500,000. The price reflects the rarity of the stamp – only nine are thought to exist in the world – and the desire of collectors and investors to own top-grade items like this.

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“IN MY LIFE ART AND FINE WINE ARE FOR ENJOYING. FOR INVESTMENTS I CHOOSE RARE COINS & STAMPS.”

Invest in History

Whether you’re looking to protect and grow your wealth, plan for retirement or create a legacy, rare stamps and coins could provide a safe haven investment option for you - they are tangible asset classes with a history of performance.

Begin to build your portfolio from as little as £10,000.

Find out more at sginvest.co.uk/chamber or call

01481 708277

The value of your investment can go down as well as up and you may not get back what you put in. Stamps and coins and other collectibles are not “Controlled Investments” for the purposes of the Protection of Investors (as amended) and as such are not subject to regulation by the Guernsey Financial Services Commission (“GFSC”). However Stanley Gibbons (Guernsey) Limited has registered with the GFSC under the Registration of Non-Regulated Financial Services Businesses (Bailiwick of Guernsey) Law 2008 (as amended) as a financial services business and therefore is regulated by the GFSC in respect of Anti-Money Laundering and Countering Financial Crime and Terrorist Financing matters. Past investment performance or experience does not necessarily give a guide for the future.

I NVES T M E NTS

A welcome rebalancing of the oil markets Richard Robinson from Ashburton Investments takes a look at the energy market and implications of recent events for us here in the Channel Islands The price of oil has been an interesting story to follow in recent months.

The reality is that it affects us all in the Channel Islands – whether we have a professional interest as a financial adviser monitoring global markets, or whether it’s a case of monitoring the cost of heating our homes and operating our cars.

Which is why on Sunday 17th April, a number of people would have been keeping a close eye on whether or not 16 key oil producing nations, sat around a table in distant Doha, could come to an arrangement to ‘freeze’ production in an attempt to manipulate the oil price higher.

The main protagonists in these negotiations were Saudi Arabia, Russia and the absent Iran. Arguably, this was a doomed meeting from the outset. Iran was already adamant that they would not take part in a freeze and without them Saudi were unlikely to comply either. Saudi were evidently not prepared to effectively hand their sworn enemy, Iran, market share.

Considering Iran refused to even attend the meeting, the writing was on the wall before

the first Shakshouka was even served. The talks, unsurprisingly, ultimately failed and no ’freeze’ was agreed.

The truth is that the oil producing countries participating had no real spare capacity that would allow production growth anyway.

Despite the hyped significance of this meeting and ignoring the smoke and mirrors at Doha, it certainly looks like the world is well on its way to balancing the price of oil, possibly as early as the end of the third quarter of this year.

In recent weeks we have seen some notable news that points to an acceleration of the tightening of global oil markets – most notably the fact that US production is now in a clear downward trend and China has cut 2016 production targets by 10% whilst demand is expected to be resilient. All this means, at long last, a rise – and a rebalancing - in the price of oil.

What does this imminent rebalancing of the oil markets mean for us in the Channel Islands? Essentially, it will bring about a gradual rise in oil prices – and therefore a rise in the cost consumers will pay for their petrol, oil for heating our

homes and a rise in the fuel used for running farm machinery. But a rise now, perhaps counterintuitively, could be construed as a potential long term benefit to consumers, as it is likely to bring about a welcome degree of stability in the energy markets.

Currently oil companies require a price above $65/barrel, far above the current level, in order to fund future production projects, which can take between four to seven years to come to fruition. If this price level is not reached, we risk being undersupplied in the future. Consequently, the longer we stay under the $65/barrel level, the more susceptible we will be to sudden oil price spikes in the future, spikes which are not helpful to consumers and can also be challenging for professionals in the Channel Islands following the energy markets.

For businesses, the price stability of oil is often more important for project planning than low (but then rapidly escalating) oil prices. Which is why, ignoring Doha and focusing on the fundamentals, a tightening in the market and a rise in oil prices, is probably a move in the right direction.

What does this imminent rebalancing of the oil markets mean for us in the Channel Islands? Essentially, it will bring about a gradual rise in oil prices – and therefore a rise in the cost consumers will pay for their petrol, oil for heating our homes and a rise in the fuel used for running farm machinery. But a rise now, perhaps counterintuitively, could be construed as a potential long term benefit to consumers, as it is likely to bring about a welcome degree of stability in the energy markets.

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What’s cooking at the Guernsey International Food Festival?

Contact magazine caught up with Tony Leck, chairman of Taste Guernsey to discuss this year’s Guernsey International Food Festival and what Taste Guernsey will be dishing up on the island in September.

Plans are already well underway for this year’s festival and Tony tells us that Taste Guernsey will be building on the firm foundations laid in 2015 with an even wider and more creative programme of events.

‘The first thing is that the food festival isn’t just about tents on a pier’. We really want to get under the skin of the food and hospitality sector in Guernsey and to understand and reflect the needs of individuals, businesses and the wider visitor economy. Working closely with colleagues at Visit Guernsey, the festival is a focal point – a pinnacle – of the food year. Every food and drink producer and hospitality business, has the opportunity to participate and benefit.’

With events spanning 10 days, and a number of unique previews for media and sponsors in the run up to the main events, the 2016 programme is already looking action-packed.

Gala dinners with guest chefs including Jean Christophe Novelli will be hosted at The Pavilion, Bella Luce and the OGH, whilst local chefs, mixologists, sommeliers and producers are teamed up for more quirky events such as Make Your Case, Food Lab, Cocktail Fusion and The Three Chefs.

Main events include the Big Guernsey Market on Crown Pier on Saturday 24 and Sunday 25 September, featuring the Live Food Show, Children’s Food Festival, Beach BBQ Cook Off, Extreme Food Challenge and the Shake Your Own interactive cocktail experience. The closing weekend of Saturday 2 and Sunday 3 October is the ‘October Feast’ centered around Market Square, with a three-day beer and cider festival featuring both local and guest craft drinks, an international street food avenue, live music and entertainment, and family-friendly activities.

One of the highlights of the festival programme is the International Chef Exchange programme that swaps chefs from Guernsey with partner chefs in Europe and further afield. Last year saw an exchange between Simon Mckenzie of the OGH and Bas Oonk of Basaal Restaurant in The Hague, which was sponsored by ABN Amro.

‘The International Chef Exchange really allows us to put Guernsey on the global food map, by showcasing the island’s culinary offering alongside quality Guernsey produce to an audience of engaged consumers, media and bloggers. It’s also exciting to welcome the partner chefs back to Guernsey to host a dinner and add a global element to our events line-up. Whether Haut Maison liqueurs, Blue Bottle gin or Guernsey butter – the last of these is already actually distributed in the Netherlands – chef exchange can help raise the profile of key products in potential export markets,’

explains Tony.

This year the festival team is talking to another potential partner in The Netherlands, and has a few more exotic islands in its sights.

Whether booking tickets for colleagues, suppliers and clients at the many gala dinners, tours, food trails and tastings, or becoming involved as a festival patron or sponsor, there are lots of opportunities for non-food businesses on the island to get involved and have a lot of tasty fun whilst doing so.

‘There’s no doubt about it, in the current economic climate, private sector sponsorship is essential in ensuring the long term sustainability of the Guernsey International Food Festival,’ says Tony.

‘Our objective is to have the majority of the core delivery costs covered through sponsorship. Sponsors benefit from extensive brand exposure on festival collateral, and we’ll work with their marketing team to ensure specific marketing objectives are delivered.’

To find out more about the Guernsey International Food Festival and opportunities for your business, please contact Taste Guernsey festival co-ordinator Nick Mosley: nick@sharpmediagroup.co.uk.

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I N S U R A NC E

Why use an insurance broker?

Without insurance coverage, the private commercial sector would be unable to function. Rossborough’s Glyn Smith looks at the role of an insurance broker What do insurance brokers do?

Insurance enables businesses to operate in a cost-effective manner by providing risk transfer mechanisms whereby risks associated with business activities are assumed by insurers.

Beyond the commercial world, insurance is vital to individual people. Lack of insurance cover would leave people without protection from the uncertainties of everyday life.

Insurance brokers facilitate the placement and purchase of insurance, and provide services to insurance companies and consumers that complement the insurance placement process.

Insurance brokers typically work for the policyholder and act independently in relation to insurers. Brokers assist clients in the choice of their insurance by presenting them with alternatives in terms of insurers and products. Acting as ‘agent’ for the buyer, brokers usually work with various insurers to obtain quotes, guide clients in determining the most suitable policy from a range of products and place coverage.

In today’s complex insurance marketplace, insurance brokers have become more than middlemen. Some will also have specialist risk management skills on the basis that a better managed risk will be a more attractive proposition, bringing benefits to customer, insurance broker and insurer. Some will also offer advice on alternative means of funding for potential losses, and claims management services.

Why do you need an insurance broker?

With both broad knowledge of the insurance marketplace, including products, prices and insurers, and an acute sense of the needs of insurance purchasers, insurance brokers have a unique role to play in the insurance market.

Insurance broking activity benefits the

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overall economy. Without the protection from risk that insurance provides, commercial activities would slow, thus stunting or eliminating economic growth and the financial benefits to businesses and individuals that such growth provides.

Insurance brokers have at their disposal the ability to quickly check prices and cover with many different insurance companies. Since rates vary widely, an insurance broker can very likely get you a better deal than you can get for yourself.

You should think of an insurance broker as a one-stop shop for all your insurance needs. Insurance is a complicated subject.

It’s a broker’s business to make sure you understand it as well. In almost all cases, an ordinary consumer will benefit from a broker advising them on what is a complicated legal contract. If there are any hidden surprises, a broker is the one equipped to know where they are.

The opposite applies when you go direct.

You have no licensed, regulated and insured broker acting on your behalf. You are now taking full responsibility for your coverage decisions, and for any mistakes you may make. No more safety net.

Widespread advertising by insurers to ‘go direct’ has compounded the feeling that any middle man is unnecessary. The opposite of course is true in that many insurance brokers, working with insurers, have developed very competitive propositions with, in many cases, wider cover than the invariably stripped down products offered online.

Insurance brokers are, of course, largely, far more efficient at cross-checking policies than consumers, and also very good at educating their customers, explaining what types of cover are available and answering queries.

Direct processes put too much focus on the consumer to do this work to be able to compete with the level of service provided by insurance brokers. The really good direct services centre around only offering low risk, homogenous policies, and leaving any consumer with non-standard requirements high and dry.

How should you choose an insurance broker?

Do your research by checking a broker’s website to see how long they have been in business, what classes of business they are authorised to sell, how many people they employ locally and what their experience and qualifications are.

Ask for references.

A reputable insurance broker should be able to provide the names of his customers who will provide a reference.

Arrange a meeting with a broker to discuss your insurance options. Ask questions about the cover you or your business needs and the insurance companies the broker recommends. The broker should be able to provide you with reasons for selecting an insurance company and should be knowledgeable about your requirements and the needs of a business in your industry.

If the broker is right for you, you should feel that they have been professional, friendly and demonstrated a degree of skill with their advice.

In summary, whilst conventional wisdom dictates that the middle man offers little to the discussion, in the complex world of insurance, things are not so simple, and, more than ever, the insurance broker’s day is far from over. My advice is to find a good one and take full advantage of the services it offers.

D I G I TA L

Ever smarter phones…

With technology advancing at incredible rates, Justin Guilbert from Donkeylogic takes a peek at what’s new in the phone world and what we can expect form our hand held devices

Dual-camera phones Dubbed as ‘the future of mobile photography’ by some tech pundits, dual-camera smartphones are poised to elevate their punishing assault on the humble compact camera. Having two camera sensors allows the phone to interpolate the images for higher resolution, apply different settings to each lens for instant high dynamic range images, make cleverer focusing decisions or even facilitate post-processing filters such as depth-of-field changes, tilt-shift or changing the focal plane of the original image.

Dual-camera phones are already out in the wild (LG and HTC have already produced some) and the general consensus is that phone manufacturers will be adding dual-cameras to their high-end handsets in the very near future.

The current rumours about the iPhone 7 have dual-cameras as a ‘most likely’ but it remains to be seen. One thing’s for sure - if Apple does decide to add them, you can be sure it won’t be long before it becomes a standard ‘ must-have’ for all other phones!

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Samsung Gear VR

Mobile cheque imaging

Whilst a lot of people may have heard of the Oculus Rift, the Samsung Gear VR is perhaps less famous. Samsung has managed to produce an affordable piece of tech (cost of the phone notwithstanding) that allows ‘the rest of us’ to try out Virtual Reality using just our smartphone and the scuba-mask style headset.

Whilst the ‘younger generation’ seldom uses (or is even aware of ) cheques, there are still a large number of individuals and businesses that use them on a regular basis.

We tried out a 3D fishing game on it, which was a little clumsy but oddly engaging - you have to look where you want to cast your line, fiddle with some buttons to cast it out, then very, very carefully reel your fish in when your float starts bobbing. The game tells you which fish to try and catch to progress.

We also watched a demo 3D/VR performance of Cirque du Soleil - that was pretty amazing as you look all around you from the edge of the stage at the performance, the spectators and the theatre you’re in. It retails for around £100 (give or take) and we’ll be jolly pleased if someone produces an iPhone version…

The Small Business, Enterprise and Employment Bill, which was passed last year, means that all banks will process cheques as images from October 2017. What exactly would this look like?

Well, Barclays Bank, Scotiabank, RBC and others have already produced mobile cheque imaging apps that allow customers to simply snap a photo of a cheque and submit the cheque for processing using their smartphone or tablet.

Perhaps we’re on the verge of a resurgence of the humble cheque…?

D IG ITAL

Managing mobility is now a critical requirement for businesses Sam Fields from Sure International explains how advancing technology is changing how we communicate in the workplace

Organisations are having to adapt in order to harness the power of technology now avaialable.

With the introduction of the 4G mobile network to the island we have progressed to truly mobile working, opening up a whole raft of possibilities for mobile device usage by the workforce.

A constantly connected workforce that can perform tasks from anywhere, at any time and from any device is changing the face of the workplace for the better, but this also brings with it the challenges of managing this newfound mobility.

The key benefit of the mobile device - its mobility - is a big risk factor for businesses.

With a mobile workforce using laptops, mobiles, tablets and other devices for business purposes, security and use control is a growing concern.

Sure International works with SOTI, a global provider of Enterprise Mobility Management (EMM) and Mobile Device Management (MDM) solutions, which manages the whole mobile space including connectivity, devices, apps, content and security.

SOTI recently conducted a survey asking IT decision-makers about mobile technologies and mobility. The survey revealed that their top concerns included mobile security and the ability to keep pace with rapidly changing mobile technologies; almost 70% considered mobility to be a critical driver for business success.

MDM and EMM solutions have a number of benefits for businesses looking to improve the productivity of their workforce and to enhance the security of the devices it is using.

Ensuring that only the agreed user can access a mobile device, and only in an appropriate manner, is a big part of device security. Password policies and secure content features ensure that confidential information remains secure and is only accessed and distributed to the agreed people and their devices.

SOTI’s GPS service has benefits for employees who travel and rely on mobile devices. Administrators have the ability to set custom roaming controls, such as roaming zones with set limits for data and calls and allowing WiFi use but not data roaming, which gives users peace of mind that they won’t run up unexpected bills.

Policies can also be put in place to manage app usage, such as preventing the use of Facebook or YouTube when roaming.

GPS services also allow businesses to set policies dependent on where or what users’ activities are. These features allow businesses to implement actions such as preventing phone use while driving or when in restricted areas such as fuel depots.

Remote lock down and wiping allows businesses to lock any device remotely, for example if it is lost or stolen. A lost or stolen phone can easily be replaced and rebuilt while abroad. IT teams can send an instruction to a new handset to rebuild itself remotely from anywhere in the world.

Employees will often make use of WiFi networks when working remotely but these connections will not always be private.

SOTI’s solutions, such as preconfiguring and deploying WiFi network settings and passwords, are useful for minimising the risk of devices connecting to unsecure wireless networks.

information on mobile devices. SOTI not only allows businesses to create a list of approved apps, but they can also set when and where the apps can be accessed. This reduces the risk of employees downloading unofficial or third-party apps, which may contain malware, or accruing expensive data bills for non-work related activities. Filtering access to websites is another important safeguard to avoid mobile devices accessing inappropriate content and potentially harmful websites. EMM and MDM solutions can benefit workforces in different sectors as they become increasingly mobile.

Peninsula Hotels, a global hotel group, implemented SOTI’s EMM solution ‘MobiControl’ - to enhance its customer service. The hotel wanted to deploy in-room, tablet-based control systems so guests could control settings such as lighting, television and room temperature. MobiControl enables the monitoring and management of the tablets from a central console to ensure they are used for hotel-specific purposes only.

Guests only have access to approved apps, which are remotely deployed, and certain websites. Tracking ensures the management team know where tablets are and automatic alerts notify if the device is removed from the hotel. The in-room, tablet-based control systems helped Peninsula Hotels improve efficiency, offered great user experience and enhanced customer service.

The workforce has become more mobile and this trend will continue as the technology and tools to facilitate working on-the-go efficiently and securely become more commonplace. It’s important for businesses to manage this to ensure that their business and their workforce are making the most of the ability to work anywhere at any time.

Apps are increasingly being used by businesses as a way of accessing

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D I G I TA L

Creativity through

technology When your alarm clock sounds ushering the start of another day, for Joys Production Services’ events team, that day could easily have started many hours earlier.

The Joys team of technical specialists and creative planners is often hard at work, when most of us are nicely tucked up in our beds.

computers and anything that can be connected electronically, Joys also designs, builds and supplies the room and set dressing that completes the picture.

Most people don’t realise how much work goes on behind the scenes when they arrive at an event,’ says Ian Allsopp, head of the local events team. ‘We often have limited time to install equipment, structures, and dress a room, and often this has to be overnight, or starting in the early hours.

The Joys team, with over 30 years’ experience in the business, are the people behind many events, from seminars, award shows, launches, fashion shows, conferences and presentations. As well as the technology to make it all happen, which can cover audio, lighting, screens, projection, video,

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‘We started as a technical supplier when the St. Pierre Park hotel opened as a conference venue,” says Peter Joy, managing director of Joys.

‘In the last 10 years we have added more creative services to our mix, and are often involved in areas like temporary outside lighting of a building façade for a party, or projection mapping the outside walls with animated logos and visual content.

‘It’s creativity realised by technology’ continues Peter. ‘It’s not just the big things we are involved with. We provide support for a wide range of events from small, high impact boardroom presentations to drinks receptions. Many people attending corporate events and parties will see our internal lit poser tables and wireless up-lighters placed around the room. These can be branded and set to a client’s colour scheme. And of course their main purpose is a place to hold the nibbles and a glass of champagne.’

We have all seen companies spending money on marketing their event, have their advertising agency produce beautiful adverts, posters etc., but fail miserably on the delivery of their core content. Face-toface marketing is still viewed as the most effective business generator and offers a high ROI

It’s midday and Joys’ client is in full rehearsal standing on an immaculately carpeted stage with lectern and matching table and chairs.

The PowerPoint has been run through for the umpteenth time, and the videos have been played by the technicians. Final tweaks to the questions being used on the keypad voting system have been made and all is ready for the audience to arrive.

‘The rehearsals are as much for our benefit as the presenters,’ says Ian. ‘When a client is going to present to an assembled audience, maybe to launch a new product or service, it’s important that they make the right impression.

‘Today’s audiences are exposed to so much professional content from TV programmes, and internet videos, no matter if it’s a children’s learning programme or a live TV debate, it has a high production value. Do you want to look like the shiny new car in the dealer’s modern beautifully laid out showroom, or a used car from the guy up the road?

‘We have all seen companies spending money on marketing their event, have

their advertising agency produce beautiful adverts, posters etc., but fail miserably on the delivery of their core content. Face-to-face marketing is still viewed as the most effective business generator and offers a high ROI. ‘If you have experienced ‘Death by PowerPoint’ - the overuse of graphics, wordy text slides and incongruous animations and sounds, you will know how instantly an audience will switch off.’

As well as advanced technical skills for embedding videos and live links into presentations, building interactive presentations and interfacing iPads and other similar devices, Joys also designs and builds presentations working to their client’s creative brief.

‘We have been involved in video production for nearly 30 years, and as well as scripting, filming and editing we also supply the expertise that can turn a mediocre video into something special. Autocue helps many people become proficient presenters, and a camera jib and blue screen technology can transport anyone into a virtual scene without the cost of a major structural build. We have

recently acquired permission from the CAA for aerial work, allowing us to produce some beautiful drone photography and videos.’

As the client relaxes after the presentation, happy with the day’s events, for the Joys crew it’s time to take it all out and return the equipment to its warehouse, consider it another job well done, and prepare for the next.

‘As someone once said, “you’re only as good as your last event” and in this business you rarely get a second chance,’ says Peter.

To find out how we can help with your next event, contact us on: 01481 727117 or info@joys.com Joysps @JoysGSY

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www.je.logicalis.com | www.gg.logicalis.com

Detect, defend and protect your data and assets

Trusted Security Advisor

Proactive Monitoring

Managed Security Services

24/7 Security Operations Centre

Staff Awareness Training

Program Update Management

If you would like more information on how Logicalis can provide secure and bespoke IT solutions for your business, call our experts in Jersey on 288088, or in Guernsey on 737000 for a no obligation and confidential discussion.

Guernsey +44 (0) 1481 737 000

|

Email solutions@gg.logicalis.com

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Email solutions@je.logicalis.com

D IG ITAL

A malware epidemic: Your business is at risk of being held ransom Ricky Magalhaes, from Logicalis, explains how attitudes toward computer security have shifted from ‘let’s wait and see’ to ‘protect yourselves at all costs’.

In a digital age, cyber security is the number one business risk. Increasingly criminals are unleashing brash attacks through a type of malicious software called ransomware.

Victims of these attacks in the UK range from organisations such as police forces, universities, government agencies, and insurance firms, but in the Channel Islands the finance industry is the prime target.

An often undetected threat

We work with emergency response teams around the world so by the time a customer is speaking to us we will already know of the type of threat and how to deal with it. This network gives us a good understanding of what’s coming next.

Anyone can be at risk by simply visiting a website or opening a document on the internet. Once you’ve been exposed to an attack, a download is activated which can take effect in minutes.

The software takes over, locks you out of your machine, and informs you what to do via intimidating, panic-inducing onscreen messages. This malware will hold your machine hostage with a demand for money.

The price of your data Ultimata range from a few hundred to hundreds of thousands of pounds, made payable via virtual currency such as bitcoin.

Even if you pay what the hackers demand, there’s no guarantee they will unlock your computer or decrypt your files. And even if they do, there’s no guarantee they will remove the malware.

During the first week of April our security team managed four attacks, and Guernsey Police is warning businesses and the public to watch out for hackers after three financial institutions were targeted by ransomware.

Prevention rather than cure Cyber security must become part of the DNA of modern organisations, which should aim to become as rehearsed at dealing with incidents as they are fire drills. If it is owned by a technical part of the organisation, the people and process aspects of security will inevitably take a backseat to the role of technology.

But it is more than a process: it’s an iterative programme that requires constant skilled input, updates and proficiency.

Five controls you should be adopting Be vigilant Do not visit any unscrupulous websites, or open any data or attachments that you have received from unknown sources. If it looks suspicious, don’t open it. If you didn’t put it on your computer, don’t open it.

Could your business be next?

Security has been pushed centre stage in all arenas, however, companies are still being compromised to greater degrees. The bigger the organisation, the more likelihood there is of it happening, but we are also finding that smaller businesses are also getting infected.

Back up your data Ensure that there is a full backup of all the data and systems to be able to restore if and when required.

Educate your employees Make your staff aware of cyber security threats and how to deal with them. It’s everyone’s problem, not just the responsibility of IT departments. Don’t let staff be the weak link in your network security.

Promote group policy Cyber security has to be built in to all business processes. Reduce ‘logged-in’ users’ privileges, use a software restriction policy, and disallow macro execution.

You should require all employees to update logins on office software and hardware on a regular basis - with strong passwords.

Install protection Install personal firewalls and use applications such as whitelisting so that only authorised applications can run on your machines.

What if it happens to you?

Key elements for responding to incidents include a clear set of security objectives, a well defined operating model and well rehearsed procedures.

If you are compromised, the main thing is to not panic. There are people who can help.

You need to speak to specialists who understand the issue.

While tools exist to mitigate some of these risks, the greatest tool and best advantage in the security realm is - and will continue to be - knowledge. Logicalis will be able to talk to you through what you need to do and can give appropriate advice that is reasonable, and pragmatic, for your environment.

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DI G I TA L

Drowning under the deluge of emails?

Jason Connolly of Next Generation IT gives some practical tips to help us manage emails, minimise spam and mitigate the risk of malware Individuals and businesses are losing valuable time and money through poor use of their email systems.

Email was meant to make us all more efficient, but an overload of unnecessary email correspondence, combined with a tsunami of spam, has overwhelmed staff and email systems. People are becoming distracted from their real jobs and spend all of their time watching their inbox. Mailboxes are growing exponentially in size each year, making the job of finding anything in the mailbox much more difficult. Email systems grind to a halt when mailbox sizes grow too large and risk corruption leading to the loss of emails.

But fear not, there are practical things you can do to protect yourself and your mailbox to become more productive again. With these tips you can use email as an effective tool and avoid being a slave to your inbox: A tidy mind The number one tip is to keep a tidy mailbox. Use your mailbox as a conduit for correspondence rather than an archive of past conversations. Once you have read or actioned an email, I encourage you to file or delete it from your inbox straight away. If you need to keep emails, then organise your mailbox into folders. You can then drag and drop emails into the correct folder and out of your inbox.

Email management Consider using an email management system to file important emails out of the mailbox and into a specifically designed separate system. These systems integrate with Microsoft Outlook and allow staff to quickly file received and sent emails. Email management systems provide powerful search engines to enable staff to search through all emails and attachments using to,

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from, date sent/received and subject fields and in addition a full text search of any words or phrases within emails and attachments.

As emails are filed against clients, instead of users, then all staff (with the relevant privileges) can browse and search all emails sent to or received from a client.

Email archiving Alternatively, or perhaps in addition, businesses employ email archiving systems to keep mailboxes small. Email archiving systems automatically archive emails out of the mailbox based on specific policies, such as archiving all emails that are over a year old.

They can also allow a compliance manager to search all sent and received emails across an organisation.

Get an email filter Spam is reaching epidemic levels and represents 60% of all emails sent worldwide. Spam is not only annoying and time consuming, it is also a significant source of viruses, ransomware and malware, which are now crippling IT systems on an alarmingly frequent basis. According to leading antivirus vendor Kaspersky, the number one goal of email-bound malware is to steal confidential information, and you would be surprised at how targeted and well researched these attacks have become. The impact of any breach is often compounded by users storing confidential information in their mailboxes, including the usernames and passwords to other systems. The single, most effective defense against spam is to subscribe to an email filtering service, which will block the vast majority of spam, viruses and malware.

Don’t subscribe to receive offers Users often sign up to receive spam by not unticking the ‘subscribe to receive new and offers’ option when online. By the true definition, this is not spam as it is not

unsolicited email, but it will fill up your mailbox just the same. If you forget to untick the box, you can usually stop receiving them by clicking an unsubscribe link on the bottom of those emails.

Don’t constantly watch your mailbox It is much more efficient to focus on the task at hand. Allocate time to deal with emails between scheduled pieces of work. Focus on the most important work and have clear objectives for each day.

Pick up the phone Often it’s quicker and more effective to discuss something on the phone rather than participate in a game of email tennis.

In some cases instant messaging is more appropriate for informal chat.

Copying people in Don’t copy people into your emails unless it’s really essential they see the email.

People often copy in others purely to cover themselves, but this leads to internal spam.

Security risks Emails carry a significant security risk. Don’t click on links in emails from people you don’t know, delete the emails instead.

Last but not least Make sure you have a secure, reliable and backed up email system. If all else fails, a reliable backup of your email system is critical if things go south. Free Hotmail, Gmail or cwgsy emails do not cut the mustard for business use. It makes a more professional impression to use a commercial email system with your own domain name. Commercial systems, whether your own exchange server or locally hosted systems, include email filtering, in-built security, encryption, backups and archiving.

B R EX I T

Brexit what’s really at stake Guernsey is well placed but many uncertainties remain The UK will soon be taking the momentous step of deciding whether to leave the European Union after 40 years’ membership. And with opinion polls showing the referendum result finely balanced, where does that leave Guernsey? Richard Digard takes a closer look.

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B R EX I T

In or out? Has Project Fear got the better of you? Or are you persuaded by the ‘sunny uplands’ statements coming from the leave lobby?

Does the EU really have 26,911 words regulating the cabbage or is that one of the many myths being peddled to help turn EU ‘inners’ into ‘outers’?* Yet while the campaign to persuade UK voters to remain in the EU or not seems all-pervasive, it really has only just started.

That began on 14 April, says Jo Reeve, the Policy Council’s director of constitutional relations, when the UK formally launched the start of the debate that will culminate in the referendum on 23 June.

In turn, a straight majority vote will determine whether the United Kingdom remains part of the EU, the economic and political partnership involving 28 European countries which began after World War Two to foster economic co-operation on the basis that countries which traded together were more likely to avoid going to war.

It has since grown to become a ‘single market’ allowing goods and people to move around effectively as if the member states were one country. It has the euro as its own currency in 19 of those member countries, its own parliament and it now sets rules in a wide range of areas.

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Since the European Community was established in 1967, the political and economic union has changed out of recognition and is today a single free trade market of 500 million people and represents an estimated quarter of world GDP.

reformed Europe than we would be out on our own because we can play a leading role in one of the world’s largest organisations from within, helping to make the big decisions on trade and security that determine our future,’ he said.

But it is that development and extension of the EU’s founding principles that concerned the last UK Coalition Government and triggered its review of what it called ‘the balance of competences’, which was an audit of what the EU does and how it affected the UK.

Yet despite a controversial £9m leaflet campaign aimed at 27m households, the UK appears increasingly Eurosceptic. And if a majority votes to leave the EU on the 23 June, where does that leave Guernsey?

Those reviews were conducted over a period of two years and led to the desire to reform key areas, particularly to avoid being drawn into a European ‘superstate’ or ever closer union.

David Cameron led the renegotiation process and earlier this year felt able to declare: ‘We have secured a new settlement to give the United Kingdom special status in the European Union.’

That ‘best of both worlds’ status forms the basis of the Remain campaign and underpins a further series of White Papers setting out the UK government’s position that the renegotiated settlement means the UK is better in than out.

‘Now we have this new agreement…

I believe we will be stronger remaining in a

*Actually, it’s a myth. Regulation (EC) No 634/2006 addressed the size of cabbages, and how they should be labelled, in just under 2,000 words, but was repealed in 2006 along with, three years later, other regulations that covered things like the curviness of cucumbers thus making headline writers miserable for years afterwards.

Guernsey’s EU position remains clear.

The UK’s vote on the EU is hugely significant for Britain but the more important point for the Bailiwick is just having a decision made one way or another.

Since the UK announced in 2012 that it was launching a Balance of Competences review of the benefits or otherwise of membership, Guernsey has been steadily working on its own position – whatever the outcome.

B RE X IT

Put more simply, Guernsey’s links to Europe don’t depend on Britain because it has negotiated its own access where needed and its wider relationship is covered by Protocol No. 3 of the Treaty of Accession of the United Kingdom to the [then] EEC, signed on 22 January 1972.

As a result, there is agreed clarity on the Bailiwick’s relationship with the EU and the UK and a great deal of official confidence that we are well placed whichever way the referendum goes.

Allister Langlois, the former Deputy Chief Minister, puts it this way: ‘Guernsey’s relationship with the EU under Protocol 3 means that we have the same rights as an EU member state for free movement of goods.

We have negotiated our own relationships outside of the UK’s relationship with the EU, in particular in relation to trade in financial services.

‘If the UK exits from the EU, these trading relationships should not be affected.

This provides inherent stability for businesses in Guernsey who trade in these areas.’

That explanation is well understood and accepted and is currently a key part of the Guernsey ‘offering’.

Guernsey Finance chief executive Dominic Wheatley said that while there might be uncertainty about Britain’s ties with Europe, that wasn’t the case for the island.

‘Guernsey’s stable relationships with both the EU and the UK is an increasingly important part of the island’s offering as an international finance centre, along with its continued meeting of the highest international standards in transparency and

regulation,’ he said.

This was particularly tested when the promotional agency was launching its new representative office in Hong Kong last month as potential Asian clients regularly asked what Brexit would mean for the Channel Islands.

‘The people we spoke to in Hong Kong appreciated the fact that Guernsey’s position with respect to the EU is very clear - we’re a “third country” now and we’d still be a “third country” in the event of a Brexit. They understood that there would be no change in our relationship with the EU, regardless of how the UK referendum goes,’ said Dominic.

Explaining that in more detail, the Policy Council’s Jo Reeve said that having been alerted to the possibility of an EU Referendum back in 2012, officials here started working with their UK counterparts and were actively engaged with the balance of competences reviews.

That review provided a lot of information relied on during the actual renegotiations between the UK Government and the EU member states themselves and so provides Guernsey with cutting-edge policy information.

‘We have been meeting UK government at official level – Foreign and Commonwealth, Cabinet and Ministry of Justice – on this for a

while and getting the necessary access and information,’ he said. ‘So we have been working hard on being well placed to handle the challenges that may lay ahead.’

What that reinforced was the constitutional consistency in the Guernsey-EU-UK relationship because most of the Bailiwick’s trading relationships with Europe are as a third country and exist outside of the EU-UK axis.

Put more simply, Guernsey’s links to Europe don’t depend on Britain because it has negotiated its own access where needed and its wider relationship is covered by Protocol No. 3 of the Treaty of Accession of the United Kingdom to the [then] EEC, signed on 22 January 1972.

That means Guernsey is neither a separate member state nor an associate member of the EU but, with Jersey and the Isle of Man, lies within the common customs territory of the Community and the Common External Tariff of the European Economic Community.

Broadly speaking, this means no customs duties are applied to goods exported to members of the customs union but a common customs tariff applies to goods imported into the customs union from non-member countries.

Importantly, Protocol 3 also provides that Guernsey is ‘within’ the EU for most of the

43

B R EX I T

purposes of the free movement of goods but ‘outside’ for other purposes, in particular non-customs related fiscal matters and the free movement of people and services.

As a result, Guernsey is a ‘third country’ for financial services with Europe and has established that in its own right, something which will not alter irrespective of the outcome of the UK referendum.

‘Therefore,’ says a spokesman for Commerce and Employment, ‘whatever the referendum result, there will be no change in Guernsey’s relationship with the UK, the City of London or the EU. ‘At this stage we can offer certainty – something that is absolutely vital for business.’

That said, however, the process for the UK leaving the EU is unprecedented and that could have implications for Guernsey.

What happens if there is a ‘Leave’ vote?

What next in a post-Brexit Britain is a largely unanswerable question. While Guernsey’s links to Europe would be unchanged, those with the UK could alter significantly.

And to complicate matters, that relationship with Britain could also depend on whatever sort of arrangement it brokered with the Europe it had just voted to leave.

That uncertainty is acknowledged by the Policy Council. Allister Langlois says it is impossible to say what the future of the UK’s relationship will be if the referendum result is to leave.

‘However, these changes will not occur overnight and there will be plenty of opportunities to ensure that the island’s views are taken into account by the UK government in any future negotiation.’

He says it is difficult to assess what the economic impact of a UK exit would be and the knock-on effects on Guernsey as those depend on the terms of the UK’s new relationship with Europe.

‘What we can be sure of in either event is

44

that the island is well placed, working with the Channel Islands Brussels Office, to ensure that the our best interests are protected.’

Chamber of Commerce president Tony Rowbotham agrees about the UK uncertainty.

‘The impact on the UK by leaving the EU is extremely difficult to predict and the impact of Brexit on Guernsey is therefore an even harder question to answer,’ he says. ‘We are confident that, as Guernsey is a very adaptable island, we will meet whatever challenges arise if the UK leave the EU in order to secure Guernsey’s future.’

What next in a post-Brexit Britain is a largely unanswerable question. While Guernsey’s links to Europe would be unchanged, those with the UK could alter significantly.

While there is some uncertainty about what the UK-EU relationship will have on Guernsey’s future EU relationships in the event of an exit vote, Britain itself has tried to quantify what it would need to do to extract itself from Europe.

David Cameron has said the result of the referendum on the UK’s membership of the European Union will be final and told the Commons that ‘if the British people vote to leave, there is only one way to bring that about, namely to trigger Article 50 of the Treaties and begin the process of exit, and the British people would rightly expect that to start straight away.’

By that, he meant the rules for exit are set out in Article 50 of the Treaty on European Union. It is the only lawful route available to withdraw but the process is unprecedented.

No country has ever used Article 50 and so it is untested.

That means there is a great deal of uncertainty about how it would work, involving complex negotiation requiring the involvement of all 27 remaining EU Member States and the European Commission. Before negotiations could even begin, the European Commission would need to seek a mandate from the European Council (without the UK present). The withdrawal agreement would also require the consent of the European Parliament.

The UK says uncertainty during the negotiating period could have an impact on financial markets, investment and the value of the pound and, as a consequence, on the wider economy and jobs.

In practical terms, leaving the EU would mean unravelling all the rights and obligations – from access to the Single Market, to structural funds for poorer UK regions, to joint action on sanctions – that the UK has acquired both during its accession to the EU and over its 40-year membership.

As well as negotiating its withdrawal, the UK would also want to negotiate its post-exit arrangements with the EU – effectively putting back in place the arrangements it had just negated.

The complexity of such negotiations, and the need to agree adequate access to the Single Market, would make it difficult to complete a successful negotiation before the two-year deadline expired.

In turn, any extension to the two-year period set out in the Treaty would require the agreement of all 27 remaining EU Member States.

Just how potentially fraught that might be has been set out by the UK Government in a White Paper, which warns: ‘If the UK was to reach the end of the two-year period specified by Article 50 without having reached an agreement, and if any of the 27 other Member States vetoed an extension of this period, this would lead

B RE X IT

to the UK leaving the EU with no immediate replacement agreed, without any protection under EU law for the rights of UK business to trade on a preferential basis with Europe or the EU’s free trade agreement partners, UK citizens to live and work in Europe, or UK travellers to move about freely in Europe.’

Effectively, this underlines how advantageous Guernsey’s position is in its relationship with the EU, which would remain unaltered while the UK tried to carve out a new space in the Union, something the UK Government estimates could take up to a decade.

For the island’s new States, says Jo Reeve, the essential task in the event of a Leave vote will be to preserve what the Bailiwick currently has, and seek to protect any existing rights of island residents while seeing if there are any benefits to be gained as Britain renegotiates its own position.

‘We are working closely with Jersey on this and Alderney and Sark need to be involved,’ he says. ‘The Brussels office has really come into its own in the past few years and has been hugely useful and will be even more important if the UK does leave the EU.’ Since being established in 2010, the bureau has accumulated a massive amount of

knowledge and a wide range of contacts and will play a vital role in what happens after June 23 – whatever the outcome.

Why can’t islanders vote in the EU referendum?

There are actually two elements to this question because some people living in the islands can. Most, however, cannot.

The reason is that Parliament itself defined the referendum process and the franchise for that is defined by the European Referendum Act 2015, which received Royal Assent on 17 Dec 2015.

When the Bill was announced the UK Government referred to the Crown Dependencies in an explanatory note, which is an accurate description of the constitutional relationship with the UK and EU. So the UK says excluding Channel Islanders (and British overseas territories excluding Gibraltar) is justified for a number of reasons.

It explains that the exclusion pursues the legitimate aim of confining the franchise to those citizens with a close connection to the UK: although residents of the Crown Dependencies are part of the UK for the

purposes of nationality law, the Crown Dependencies are not part of the UK, and they have their own directly elected legislative assemblies, administrative, fiscal and legal systems and their own court of law. They are not represented in the UK or the EU Parliament. Further, unlike Gibraltar, the Crown Dependencies are – with some limited exceptions – generally not bound

by EU law.

The UK Parliament also rejected attempts at the time to widen the voting franchise to cover the islands.

However, British citizens living abroad, including in the islands, are entitled to be registered to vote in UK Parliamentary elections and the EU referendum as overseas voters for up to 15 years, if they were previously registered to vote in the UK before moving overseas. This ability to vote is granted because of their recent relationship to the UK. Details of how to do so are available here: https://www.gov.uk/register-to-vote and there are an estimated 5.6m Brits abroad so they could have quite an impact if the referendum vote is as close as the polls currently predict.

45

B U S I N ES S IN THE C OMMUN IT Y

Headway benefits from Ipes’ Charity of the Year Scheme Ipes partnered with Headway as its Charity of the Year in 2015.

Ipes has chosen a ‘Charity of the Year’ for several years, focusing on one charity to benefit from its fund-raising activities.

Headway. Highlights included traffic cones, a turkey hat and a sombrero. Bacon rolls were also on sale in return for a donation.

The chosen charity benefits from financial assistance and also from the Ipes team’s skills and experience over the course of the year.

Staff across the Ipes Group contributed to raising money through a number of dedicated events such as taking part in Hats for Headway day, a charity Halloween bake off and a Christmas jumper day.

In the run up to the Hats for Headway day a competition was held to encourage children of Ipes employees to colour and decorate a hat of their choice. The entries were displayed in the office on the day of the event and employees voted for their favorite designs. The winners, Daniel and Chloe Cummins, earned themselves some toy shop vouchers.

In May, staff wore their wackiest and craziest hats in the office for Hats for

46

Andrew Whittaker, Ipes Guernsey’s

managing director said: ‘We were thrilled to support Headway as it is a charity very close to our hearts. We have seen the benefits of the service it provides and we are very keen to help them continue their good work.’

Headway works throughout the UK and Channel Islands to help improve life after brain injury. It hosts regular social events for survivors, information evenings and a family support programme. The charity receives no government funding and relies solely on donations.

2016 marks the 10th anniversary of Headway

B U S IN E S S IN T H E COM M U N IT Y

Without the support of companies like Ipes, we simply would not be able to support the amount of people we do, helping them get their lives back after serious brain injury. We are very grateful to all of the staff working in the Bailiwick.

October saw Ipes turn spooky for a Halloween themed charity day. A Halloween themed bake off inspired by the popular TV show was extremely popular and entries imitating a pumpkin, spider’s web and bats were entered.

Philippa Stahelin - Headway’s chief executive, Sarah Whitchurch - Headway member and James Ferguson from Cooked came in to taste and judge all the bake off entries. After a long but very enjoyable tasting the giant pumpkin baked by assistant

manager Rachel Harding was declared the winner.

Philippa Stahelin, executive director, Headway Guernsey says: ‘Ipes has been amazing in terms of its enthusiasm and support for Headway. Over the past year I have met many of the staff who have gone the extra mile, dressing up at Halloween, making cakes and doing mad things to raise money for us.

‘Without the support of companies like Ipes, we simply would not be able to support the

amount of people we do, helping them get their lives back after serious brain injury. We are very grateful to all of the staff.’

To conclude our year of support, Ipes’ marketing team, local design agency TPA and Printed updated, redesigned and printed a new leaflet for the charity to use during 2016.

Chris Merry, Ipes’ chief executive says: ‘We are delighted to have supported Headway. Our staff have really got behind our fundraising efforts and I hope we have been able to make a difference through our contribution.’

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B U S I N ES S IN THE C OMMUN IT Y

Co-op installs public access defibrillators at its stores

1st Central launches beach cleaning programme

Rotary’s polio awareness campaign has gone national

Ravenscroft Charity Foundation supports Guernsey Welfare Service

Fermain Valley Hotel raises over ÂŁ1,500 for Male Uprising Guernsey

Open Castle Swim sponsored by Saffery Champness raises funds for defibrillator at the bathing pools

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YO U NG B USI NE SS GR OUP

A look behind the scenes With some 130 members and a variety of events throughout the year, YBG’s profile is rising all the time.

The summer ball is a popular event with YBG and Chamber members and guests, and it’s difficult to miss the annual Christmas Parade - in any sense.

The Bill Green Award for Entrepreneurial Spirit attracts top quality entries each year from island businesses new and old, and YBG’s monthly events have featured guest speakers and performers ranging from Locate Guernsey to Qube and Buffalo Huddleston. But what’s not so well known is who is doing the organising and publicising of all these activities - the YBG Council.

Made up of 12 willing YBG members who meet monthly at the Chamber of Commerce offices, Council deals with the year-round life of YBG through various sub-committees and functions. It’s YBG’s membership who make the organisation what it is, but Council is the driving force behind its activities, says president Lindsey Dean.

‘Council organises all the events, but that’s not all. There’s the company secretarial side, the membership, finance, and all the other work that goes on behind the scenes.

Last year, for example, we revised YBG’s Memorandum and Articles of Association with some pro-bono help from lawyers, and we now have a board of directors which provides leadership, strategy, promotes good governance and sets budgets for Council to manage.

‘We also have a charitable side - although charitable giving is not our primary mandate - we make sure each year where the opportunity arises, that there are initiatives to support chosen charities, so that we can give something back.

‘One of our most interesting new ventures is our social media initiative. We try to move

50

with the times, and Facebook and Twitter are important for putting information out there these days. We also have a website, which has a lot of information about YBG and past and upcoming events and projects.

Members of all ages are interested in new media, so it’s a great way to communicate.’

Council member Russell Meakin, founder of ibz.tv and former Bill Green Award winner, looks after YBG’s website. Also a member of the PR and marketing sub-committee, he agrees with Lindsey that new media is key: ‘I keep the website up-to-date and will be helping out with digital marketing. The internet, and YBG’s online presence, is really important for keeping members informed.

It’s interesting being on Council as you get to see all of the hard work that goes on behind the scenes and can get involved in a number of different projects.’

Sarah Allisette, relationship manager at The Potting Shed, is also a member of the PR and marketing sub-committee and adept at maintaining YBG’s social media profile.

She adds: ‘I keep the YBG Facebook page up to date and help out with a number of areas in YBG when an extra pair of hands is needed.

Having a strong social media presence is really important so that the members know what’s going on at all times. I really enjoy getting involved in lots of different areas.’

That’s not to say that YBG, and Council, don’t honour the traditions of an organisation that has been around for a surprisingly long time. The Christmas Parade, organised in conjunction with the St Peter Port Constables, has been an annual fixture of Guernsey’s festive calendar since the 1960s.

YBG’s main event of the year, however, is the Summer Ball, which vice president Steve Rouxel is organising.

‘This year’s ball will have a nautical theme, with music provided by the excellent Space Pirates of Rocquaine and a guest speaker who has rowed the Atlantic whilst stalked by sharks and still came out the other side. It is a real pleasure to organise YBG’s centre piece event, especially as I also compere it! We’re looking forward to lots of members and their guests joining us aboard, dressed for the captain’s table.’

Having served as membership secretary, company secretary and vice president before becoming president, Lindsey is familiar with every facet of Council, and what it offers.

‘Why join Council? To try something different, expand your skill set and meet lovely friends as well - I’ve made a lot of friends through Council. In all the roles I’ve had I’ve been able to take something away and use it in my everyday life.

‘Without Council, we wouldn’t have all these events, but we are also there of course to listen to members, and I hope that we do listen to feedback and new ideas. For example I’ve been told that people really enjoy the Get To Know You section on the website, and so we have been developing this lately.’

Steve agrees: ‘This year’s Council is a great mix of old wisdom and new ideas. Lindsey and I are really looking forward to working with such a dynamic group of individuals to provide innovative events and great opportunities for young people in business to expand their network and learn something new and unexpected.’

A LL I N A DAY’S WORK

ALL IN A DAY’S WORK

Philippa Stahelin, director of local charity Headway, is someone who by her own admission likes a challenge. Contact found out how running a charity compares with life in a senior management post with a large multinational corporation.

51

A LL I N A DAY’ S WORK

Philippa moved to Guernsey with her family eight years ago and got involved with Headway soon after her arrival.

‘The charity had received an anonymous donation to finance a part-time fund-raising role for three years which is how I first got involved.’

Philippa’s corporate experience soon came into play and she realised that Headway would benefit greatly from certain changes being brought in.

‘I believe a charity should ideally be run the same way as a business, with all the appropriate clear governance.

I presented my thoughts to the directors who backed my ideas and we set about re-structuring how we did things.

‘I had been involved in a number of large change management programmes during my career and people intrinsically don’t like change. Within a charity that becomes even more of a challenge because individuals are usually involved because they are emotionally attached to what the charity does. But we got there and Headway has developed significantly since.

‘In its early days, Headway was a self-help group - people who met once a week to support each other in coming to terms with living with a brain injury. We now deliver seven services a week – cognitive, physical and social– and we play a key role in the rehabilitation process for survivors of stroke, brain tumours and many other brain injuries.’

As part of the new structure, Philippa appointed Orla Marie Manning who is

Headway’s only full time employee and the charity’s services manager.

‘It was great timing as Orla was looking to come back to Guernsey. She had been working at Headway Portsmouth and had completed all the brain training modules needed to deliver our services. So she joined the team in a similar role to her previous post in the UK and bringing key skills and experience to run the Guernsey services programme.’

This year Headway is marking its 10th anniversary – a major milestone for the team – and it will also see the charity move for the first time into its own permanent premises.

By the end of the year Headway will be moving into purpose built accommodation within the re-developed KGV site, together with Disabled Sports and the Dyslexia Day Centre.

‘We have had to move around quite a few times over the years,’ explains Philippa. ‘This inevitably makes it difficult to plan ahead.

We are currently located at Styx Community Centre which has worked very well, but as a shared resource we are still restricted on timetabling services on certain days. Having our own space will be incredible – we can hang things on the walls, plan our programme around members’ needs – it really will be a major change and we are all very excited.’

Like any charity without States funding, Headway relies on a willing group of volunteers and the generosity of local individuals and businesses to fund its activities.

‘The annual challenge is to raise £100,000 to maintain the status quo. We are quite small compared with some large local charities but I’d like to think we punch above our weight in terms of our profile and reputation – something we have worked very hard to develop. I have a fantastic team with both Orla Marie and Geraldine Williams who has been involved since Headway’s inception; but we couldn’t do it without our volunteers whether they rattle tins, offer pro bono services or accompany members to the gym. Many of our volunteers have worked with us for many years and are very much part of the Headway family.’

One thing of which Philippa is particularly proud, is the relationship she and the team have developed with the local medical profession.

‘At first there was a degree of scepticism about what we did – we were considered a ‘tea and biscuits’ support group because we aren’t medically trained. We have put a great deal of effort into communicating with the various arms of the healthcare profession so that they have a better understanding about what Headway does and its role in the rehabilitation process for survivors of brain injury.

‘Now we have regular referrals from GPs; we meet the neuropsychologist and brain injury co-ordinator regularly and work closely with the neuro-physiotherapist team. I see our role as working in partnership with HSSD; I sit on a number of the department’s committees and project groups and Headway is now acknowledged as being an integral part of the recovery process.

In its early days, Headway was a self-help group - people who met once a week to support each other in coming to terms with living with a brain injury. We now deliver seven services a week – cognitive, physical and social - and we play a key role in the rehabilitation process for survivors of stroke, brain tumours and many other brain injuries 52

AL L IN A DAY ’ S WOR K

We also offer an active family support programme.

‘For me one of our significant achievements is how early Headway now becomes involved with individual cases.

When I was first appointed, new members had generally suffered a brain injury some years before; now they are referred to us at a much earlier stage, which makes a massive difference to their recovery. Orla Marie now assesses potential members on Le Marchant ward prior to their discharge from hospital which shows how far we have come.’

Training is another key but costly commitment for the Headway team.

Headway branches across the UK have adopted the Kit Malia Brain Tree programme which covers five modules: attention, visual processing, memory, information processing and executive functions. Kit is a cognitive rehabilitation therapist who specialises in the brain injured, at Headley Court, the Ministry of Defence’s rehabilitation centre in Surrey.

‘He came to Guernsey to deliver a training course on the Brain Tree programme and was impressed with what our local Headway branch was achieving. As a result, Orla Marie was given a free place on another of his courses,’ explains Philippa. ‘She has since been to Jersey and trained some of their team on delivering the cognitive services that didn’t previously form part of their offering.’

The charity is undoubtedly a lifeline for local people who have suffered brain trauma.

The success stories are countless. People get out a few times a week rather than remain isolated at home; they re-learn computer skills; they get on a bus into town for the first time in years; they go to the gym with the support of a ‘gym buddy’; and so much more…

So does Philippa – previously head of sales for a large international publishing organisation – miss the cut and thrust of the corporate world?

‘Sometimes yes but basically I am someone who needs to be challenged and there have been plenty of challenges since I took the reins at Headway. I am pleased to have been able to bring my own skills set and experience to the role which have hopefully benefitted the charity. And it’s unbelievably rewarding. Whatever happens over the next 10 years of the Headway journey I will always be involved in some way as I believe passionately in what we do and I am very proud of what our small team achieves.

‘I like to get involved with the local community – something I have done wherever I have lived.’

‘Involvement’ is putting it mildly. Philippa is a local rugby coach, a hockey referee and player, a sports commissioner, she plays cricket for the island and has most recently been appointed to the Child, Youth and Community Tribunal panel. And she has two teenage sons… So if she needs a challenge then managing her diary is perhaps her greatest.

53

IN DI VI DUA L ME MBE R S Mr Greg Archer gregonhorse@gmail.com

07781 437310

Mr Ronald Knight rgknight@cwgsy.net

01481 715150

Mr Richard Burwood rmburwood@gmail.com

07911 717021

Mr Paul Luxon pluxon@gmail.com

07911 103460

Mr David Byers davidbyers@ftml.net

01481 233151

Mr Warren Mauger warren.mauger@spikeproductions.co.uk

01481 748033

Ms Fionnuala Carvill carvill@hotmail.com

01481 253236

Mr Nick McCathie Nick.McCathie@mccathie.gg

01481 266808

Mr Geoff Colclough gccolclough@yahoo.co.uk

01481 239372

Ms Carla McNulty Bauer carlamcnultybauer@cwgsy.net

01481 723276

Mr Robert Cooney cooney@guernsey.net

01481 256720

Ms Tamara Menteshvili tmhomeoffice@suremail.gg

Mr Peter Cornell peter.cornell@metric-capital.com

07824 504298

Ms Nikki Neal nikki@neal.gg

01481 230826

Mr John Curran johnnypcurran@hotmail.com

07781 125047

Mr Steve Park stevepark@guernsey.net

01481 247592

Mr Peter Daley peter_daley44@hotmail.com

01481 724000

Mr Tim Revill tim.revill@budconsulting.com

01481 239207

Mr Baron Deschauer bdeschauer@gmail.com

07747 813076

Mr Tim Robins robins@cwgsy.net

01481 256625

Mr Rupert Dorey rupertdorey@mac.com

07781 400400

Mr Chris Russell chris@tisef.com

01481 714292

Mr Fergus Dunlop dunlop@guernsey.net

07781 117980

Mr Roy Sarre madroy@cwgsy.net

01481 263930

Mr Tomaz Slivnik slivnik@tomaz.name

07911 727642

Mr Mark Eban meban@spencerstuart.com

02702 298 8304

Mrs Rebbeca Elliott becky.elliott@kaybooksonline.co.uk

01481 240613

Mr Jeremy Smithies jeremy@smithies.gg

01481 246675

Mr Wade Emmerson wade.emmerson@consultant.com

01481 234327

Mr John Stares j_stares@hotmail.com

01481 232790

Mr Bernard Flouquet bernard@flouquet.com

01481 254326

Mr Carl Symes carl@carlsymes.com

01481 724290

Mr Sean Fuller seanfuller@talk21.com

07911 718181

Ms Jenny Tasker jenny@taskeronline.com

01481 701528

Mr Julyan Gardener-Wheeler jgw@consultant.com

01481 266188

Mr David Thompson dejthompson@gmail.com

07781 100133

Mr Mike Garrett garrett@cwgsy.net

01481 726818

Mrs Gillian Tidd sassafras@guernsey.net

01481 258402

Mr Mark Gill markgillfca@cwgsy.net

07781 135448

Mr Roy Tilleard roy.tilleard@lornehouse.com

07781 162301

Mr David Gorvel davidgorvel@yahoo.co.uk

07781 165124

Mr Jeff Vidamour jvidamour@cwgsy.net

01481 267048

Mr Larry Granger larrygranger@cwgsy.net

01481 251168

Mr Darren Vogel darren.vogel@gmail.com

07973 506398

Mr Frederic Hervouet fred_hervouet@hotmail.com

07781 153007

Mr Tony Webber anthonywebber@cwgsy.net

07781 166349

Mr Jason Hill jasonhill@cwgsy.net

07781 137995

Mr Graham Waddington digitop2015gw@gmail.com

07911 729326

Mrs Anne Hough annehough1@gmail.com

07781 138042

Mr Hans R Wust hrw@cwgsy.net

01481 245134

Ms Sheila Innes sheilainnes36@gmail.com

01481 724014

Mr Hugh Johnson hughjohnson@suremail.gg

01481 713961

Ms Corinne Joy corinne.joy@cwgsy.net

01481 710615

54

D IRE CT ORY

A Financial Services 01481 726277 www.2mi.gg

2mi Financial Services Limited Sean Martin sean@2mi.gg

Distributors 01481 726556 www.a1.gg

A1 Distributors Ltd Sue Lesbirel orders@a1.gg

Financial Services 01481 751000 www.abnamroprivatebanking.gg

ABN Amro Guernsey Ltd Judy Snell info@gg.abnamro.com abt Alex Denoual enquiries@guernseylegal.com

Accent Language School Anna Lisa Detassis info@accent.gg Access Ltd Dan Hubert danhubert@cwgsy.net Action Coach Alan Chapman alanchapman@actioncoach.com

Legal Services 01481 724124 www.guernseylegal.com Education & Training 01481 714909 www.accent.gg Retail 07781 142888 Business Services 01481 711703 www.actioncoach.com

Active Group Limited Richard Barry info@activeoffshore.com

Financial Services 01481 711822 www.activeoffshore.com

Aeris Aviation David Hayman david@aeirsaviation.co.uk

Travel 07839 702859 www.aerisaviation.co.uk

AFR Advocates Rachel Sutton info@afradvocates.com

Legal Services 01481 743999 www.afradvocates.com

AG Accounting Services Limited Andy Gill andygill@guernseyaccounting.com Aircraft Servicing (Guernsey) Ltd Mark Parr info@flyasg.co.uk

Airtel-Vodafone Ltd Ian Campbell 121@airtel-vodafone.com Albany Trustee Company Ltd Anthony Holt info@albanytrustee.com Albecq Trust Company Limited Mik Underdown info@albecq.com

Financial Services 01481 710004 www.guernseyaccounting.com Trades 01481 265750 www.flyasg.co.uk Telecommunications 01481 520121 www.airtel-vodafone.com Financial Services 01481 724136 www.albanytrustee.com Financial Services 01481 740300 www.albecq.com

Alderney Shipping Group Distributors Bruno Kay-Mouat 01481 724810 questions@alderneyshipping.com www.alderneyshipping.com Alliance Ltd Andrew Bagot alliance@cwgsy.net Alpha Estates Ltd David Ingrouille david@alphaestates.net Alternative Solutions Limited Neil Jordan solved@asl.gg

Retail 01481 246827 www.alliance.gg Property 01481 729891 www.alphaestates.net IT & Computing 01481 701234 www.asl.gg

Business Services 01481 252111 www.amalgamatedfm.com

Amalgamated Facilities Management Ltd Mark Edgar enquiries@amalgamatedfm.com

Retail 01481 245713

Amyson’s (1978) Ltd Dennis Steer

Retail 01481 253088 www.annandale.gg

Annandale Ltd Richard Ogier richardo@annandale.gg

Financial Services 01481 722260 www.anson-group.com

Anson Registrars Limited John Le Prevost reception@anson-group.com

Legal Services 01481 723723 www.aohall.com

AO Hall Advocates Sarah Bourgaize info@aohall.com

Food & Drink 07781 143432 www.apéritif.gg

Apéritif James Le Gallez james@aperitif.gg

Recruitment, HR & Payroll 01481 715757 www.apgroupglobal.com

AP Group Ltd Andrew Cullen info@apgroupglobal.com

Legal Services 01481 755600 www.applebyglobal.com

Appleby Gavin Ferguson guernsey@applebyglobal.com Aquastar Ltd Geoff Wilson aquastar@guernsey.net

Home & Garden 01481 265296

Arborcraft Ltd Jonathan Skillett arborcraft@cwgsy.net Archivist Bryan Smitheram office@archiviststorage.com Armstrong Continuity Limited Chris Oliver info@armstrong-continuity.com Arrowsmith Marlowe Tracy Guille tracyasmlaundry@suremail.gg Artemis Trustees Ltd Robert Sinclair info@artemisci.com Ascot Barclay Group Ltd Mike Allen mike.allen@ascotbarclay..com Atec Engineering Limited Adrian Marsh atec@cwgsy.net Atlantis Marine Ltd Patrick Wheeler info@atlantismarine.biz

Marine 01481 244550 www.aquastar.gg

Business Services 01481 251484 www.archiviststorage.com Consultants 01481 251683 www.armstrong-continuty.com Cleaners 01481 247633 www.angoragroup.co.uk Financial Services 01481 729466 www.artemisci.com Cyber & Security Services 07839 700009 www.ascotbarclay.com Trades 01481 244977 Marine 01481 258514 www.atlantismarine.biz

Avenue Clinic Dimi Argyros admin@avenueclinic.co.uk

Health & Beauty 01481 728798 www.avenueclinic.co.uk

AWS Design & Sign Group Steve Free awsgroup@cwgsy.net

Advertising & Marketing 01481 728283

55

B B&Q (Retail) Ltd Retail Grant MacGregor 01481 713005 GSY766.DutyManager@b-and-q.co.uk www.diy.com/store.guernsey/BQ_GSY766 Babbé Simon Howitt mail@babbelegal.com Babbé McCathie Don Babbé admin@bmlgsy.com BachmannHR Group Nicky Addlesee bmpsl@bachmanngroup.com Bailiwick Estates Sonia Taylor sonia@bailiwickestates.com

Legal Services 01481 713371 www.babbelegal.com Civil and Structural Engineers 01481 714344 www.bmlgsy.com Recruitment, HR & Payroll 01481 731059 www.bachmannhr.com Property 01481 714243 www.marketplaceguernsey.co.uk

Bailiwick Of Guernsey Guild of Accredited Guides Leisure Carla Bauer 01481 723276 carla.bauer@cwgsy.net www.guernseyguidedtours.com Bank Julius Baer & Co Ltd Tony Crawley tony.crawley@juliusbaer.com Bank Of Cyprus (CI) Ltd Andrew Dempster info@gg.bankofcyprus.com

Financial Services 01481 726618 www.juliusbaer.com Financial Services 01481 716026

Barclays Private Clients International Ltd (Guernsey) Financial Services Justine Gaudion 01481 755314 justine.gaudion@barclayswealth.com www.barclayswealtcom Barras Car Centre Ltd Martyn Torode martyn@barrascarcentre.co.uk Baudains Trade Supplies (BTS) Peter Baudains sales@btsgsy.com

Motoring & Biking 01481 249915 www.barrascarcentre.co.uk Retail 01481 248822 www.btsgsy.com

BCP CI Limited Simon Golland info@bcpci.com

Business Services 01481 241200 www.bcpci.com

BDO Limited Fiona McKane mail@bdo.gg

Financial Services 01481 724561 www.bdo.gg

Beckfords Funeral Services Ltd Jane Duquemin

enquiries@beckfords.com

Bedell Cristin Mark Helyar annie.zunino@bedellgroup.com Bella Luce Hotel & Spa Luke Wheadon wakeup@bellalucehotel.com Best Books Ltd Colin Langlois admin@bestbooks.gg Betley Whitehorne Image Chris Betley guernsey@wearebwi.com

56

Funeral Services & Monumental Works

01481 264202

www.beckfords.com Legal Services 01481 812812 www.bedellgroup.com Hotels, Guest Houses & B&Bs 01481 238764 www.bellalucehotel.com Financial Services 01481 253332 www.bestbooks.gg Advertising & Marketing 01481 723456 www.wearebwi.com

Betway Ltd Guernsey Branch Bridget Jennings guernsey@betway.com

Leisure 01481 746411 www.betway.com

BIS Operations Ltd Richard Hamilton richard@bis.gg

Business Services 07781 133040 www.bis.gg

Black Horse Offshore Ltd Phillip Le Cheminant phillip.lecheminant@blackhorse.co.uk

Financial Services 01481 710411 PR / Media / Event & Venue Services 01481 729229 www.black-vanilla.gg

Black Vanilla Jade Isabelle hello@black-vanilla.gg

Retail 01481 822722 www.fortismerchants.co.uk

Blanchard Building Supplies James Roberts jamesr@blanchard-ald.com

Financial Services 01481 715200 www.blenheimgroup.com

Blenheim Group Alasdair Milroy info@blenheimgroup.com

IT & Computing 01481 746770 www.bleuit.com

Bleu IT Consultants Limited Matt Le Huray info@bleuit.com

Retail 01481 210280 www.bluediamond.gg

Blue Diamond Ltd Alan Roper alan@bluediamond.gg

Marine 01481 726071 www.boatworksguernsey.com

Boatworks+ Mark Nightingale info@boatworksguernsey.com

Home & Garden 01481 200011 www.bonsaigroup.gg

Bonsai Group Mathew Rolfe info@bonsaigroup.gg

Financial Services 01481 726655 www.booksandcompany.gg

Books & Company Ltd John Merrien enquiries@booksandcompany.gg

Funeral Services & Monumental Works 01481 721415

Bordage Monumental Works Ltd Martyn Renouf

Food & Drink 01481 714714 www.boulangerie.gg

Boulangerie Victor Hugo Reda Karim boulangerievh@cwgsy.net BPP Professional Education Sarah Colley guernseyinfo@bpp.com

Education & Training 01481 266176 www.bpp.com/guernsey

Brehon Ltd Sarah Hancock accountants@brehon.co.uk

Financial Services 01481 233009 www.brehon.co.uk

Brewin Dolphin Ltd Adrian Clayton adrian.clayton@brewin.co.uk

Financial Services 01481 736682 www.brewin.co.uk

Bridge Dental Clinic Anne Jenkins reception@bridgedental.gg Bridgewater Limited Barry Le Pelley admin@bridgewater.co.gg Brittain Hadley Partnership Graham Hollingsworth guernsey@bhg.eu.com Brooks Macdonald Jayne Warren guernsey@brooksmacdonald.com

Health & Beauty 01481 245357 www.bridgedental.gg Financial Services 01481 722221 www.bridgewater.co.gg Architects & Surveyors 01481 713573 www.brittain-hadley.com Financial Services 01481 815555 www.brooksmacdonald.com

Browns Advocates Adrian Brown enquiries@brownsadvocates.com BSG Resources Ltd Peter Driver info@bsgresources.gg Bumblebee Marine Dan Meinke skipper@bumblebee.gg Butterfield Bank (Guernsey) Ltd Richard Saunders guernsey@butterfieldgroup.com BWCI Group Stephen Ainsworth mail@bwcigroup.com

Legal Services 01481 740002 www.brownsadvocates.com Trades 01481 812000 www.bsgresources.com Leisure 01481 720200 www.bumblebee.gg Financial Services 01481 711521 www.gg.butterfieldgroup.com Financial Services 01481 728432 www.bwcigroup.com

Architects & Surveyors 01481 726461 www.ccd-architects.com

CCD Chartered Architects Limited Andrew Dyke mail@ccd-architects.com

Security 01481 257008 www.chainci.com

Chain Limited, The Carl Ceillam info@chainci.com Celaro Allison Forman celaro@cwgsy.net

Retail 01481 724721

Channel Design Consultants Bob Farrell bfarrell@cdc.gg

Civil Engineers 01481 236004 www.cdc.gg Home & Garden 01481 234000 www.channelislandceramics.com

Channel Island Ceramics John Litchfield

mail@channelislandceramics.com

Retail 01481 723871 www.channelteddy.co.uk

Channel Island Toys Andrew Deane sales@channel-teddy.co.uk

C C5 Alliance Limited Marc LainĂŠ enquiries@c5alliance.com Calligo Limited Andrew Wicks info@calligo.net Canaccord Genuity Wealth Management Andy Finch cgwm_offshore@canaccord.com Capelles Building Stores Limited Andy Le Flem sales@capelles.co.uk Cardiac Action Group Gerry Le Roy info@cag.org.gg

IT & Computing 01481 722575 www.c5alliance.com IT & Computing 03301 242090 www.calligo.net Financial Servces 01481 733900 www.canaccordgenuity.com Retail 01481 245897 www.capelles.co.uk Charity 07781 129539 www.cag.org.gg

Careers Events Limited Anthony Reynolds info@careersevents.co.uk

Education & Training 01481 727100 www.careersevents.co.uk

Careers Guernsey Sarah Stonebridge careers@education.gov.gg

Education & Training 01481 733044 www.careers.gg

Carey Group Tim Bush info@careygroup.gg

Financial Services 01481 737203 www.careygroup.gg

Carey Olsen Charlotte Barnes charlotte.barnes@careyolsen.com Catherine Best Paul Freeman sales@catherinebest.com Cazenove Capital Management Julian Winser julian.winser@cazenovecapital.com

Distributors 01534 825611 www.channelislandlines.com

Channel Island Lines Nigel Parry nigel.parry@channelislandlines.com

Legal Services 01481 727272 www.careyolsen.com Retail 01481 237771 www.catherinebest.com Financial Services 01481 703700 www.cazenovecapital.com

CBL Consulting Nick Barton guernsey@cblconsulting.co.uk

Consultants 01481 244433 www.cblconsulting.co.uk

CBO Projects Philip Smith philip.smith@cboprojects.com

Consultants 07781 128208 www.cboprojects.com

Channel Islands Competition and Regulatory Authorites Utilities Regulator Lisa White 01481 711120 info@cicra.gg www.cicra.gg Channel Islands Adjusters Limited Loss Adjusters Julie-anne Headington 01481 722533 julie-anne@ciadjusters.com www.ciadjusters.com Channel Islands Co-operative Society Ltd Colin Macleod customer.relations@channelislands.coop

Retail 01534 879822 www.channelislands.coop Distributors 01481 201430 www.channelisland.lines.com

Channel Island Lines Nigel Parry hello@channelislandlines.com Channel Islands Motor Factors Ltd Nigel Robert nigel.robert@cimotorfactors.com

Motoring & Biking 01481 248411

Channel Islands Securities Exchange Mark Olliphant mark.olliphant@cisx.com

Financial Services 01481 753000 www.cisx.com

Channel Islands Training & Development Ltd Stephanie Bass mail@citd.co.uk

Education & Training 01534 737701 www@citd.co.uk

Channel Welders Retail Toni Clayton 01481 246262 enquiries@channelwelders.gg www.channelwelders.gg Chateaux Estate Agency Ltd David Corson info@chateaux.gg Cherry Godfrey David Cherry admin@cherrygodfrey.com

Property 01481 244544 www.chateaux.gg Insurance Providers / Financial Services 01481 711666 www.cherrygodfrey.com

Chescoe Chartered Surveyors & Architects Architects & Surveyors Nigel Chescoe 01481 713137 nchescoe2@icloud.com www.chescoecharteredsurveyors.com Christies Group, The Christophe Gaultier manager@christies.gg CI Lighting Ltd Roy Rogers cilighting@cwgsy.net CIA Limited Nick England info@cia.gg

Food & Drink 01481 726624 www.christies.gg Retail 01481 728911 Financial Services 01481 725020 www.cia.gg

57

Charity 07781 193697 www.cipd.co.uk

CIPD Guernsey Branch Vanessa Harvey

guernsey@cipdbbranch.co.uk Claire Boscq-Scott The Busy Queen Bee Claire Boscq-Scott

contact@thebusyqueenbee.com

Business Services 07797 828950 www.thebusyqueenbee.com Insurance Providers 01481 728987 www.cglloyds.co.uk

Clegg Gifford & Co Ltd Cilla Thompson office@cgguernsey.com

Agriculture & Hortliculture 01481 263860 www.climate-controls.com

Climate Controls Ltd B H Bisson mail@climate-controls.com

Hotels, Guest Houses & B&Bs 01481 832527 www.closdevaulcreux.co.uk

Clos De Vaul Creux Leigh Gibbins eng@closdevaulcreux.co.uk

Financial Services 01481 706780 www.cogentlimited.com

Cogent Limited Nick Ferris mail@cogentlimited.com Collaborate Communications Julie Todd julie@collaboratecommunications.com

Advertising & Marketing 01481 715222 www.collaboratecommunications.com Legal Services 01481 723191 www.collascrill.com

Collas Crill Iain Beresford guernsey@collascrill.com Collenette Jones Limited Gareth Nicolle mail@cjco.gg

Financial Services 01481 246324 www.cjco.gg

Comprop Steve Marie enquiries@compropci.com

Property 01534 631409 www.compropi.com

Condor Ferries Russell Kew reservations@condorferries.com Consult & Build Limited Tim Guilbert tcg@cwgsy.net Cooper Brouard Estate Agents Ltd Matt Brouard enq@cooperbrouard.com Coppolo & Coyde Jonathan Coyde info@copcoy.com Cranfords Estate Agents Ltd Dominic Bacon sales@cranfords.co.uk Cream Services Guernsey Ltd Pieter Kluyver p.kluyver@guernsey-butter.com Creaseys and Son Ltd Anthony Creasey anthony.creasey@creaseys.com Create Limited James Barker info@create-architecture.com

Travel 01481 729666 www.condorferries.com Trades 07781 148741 www.propertyplus.gg Property 01481 236039 www.cooperbrouard.com Health & Safety Specialists 01481 247248 www.copcoy.com Property 01481 243878 www.cranfords.co.uk Distributors 01481 751000 www.guernsey-butter.com Retail 01481 720203 www.creaseys.com Architects & Surveyors 01481 259333 www.create-architecture.com

Credit Suisse (Channel Islands) Ltd Peter Webber guernsey.location@credit-suisse.com

Financial Services 01481 719000 www.credit-suisse.com

Credit Suisse Trust AG Anne Bigeard guernsey.location@credit-suisse.com

Financial Services 01481 719100 www.credit-suisse.com

58

Crowd Training Academy Jo Porritt hello@crowdtraining.me

Advertising & Marketing 01481 721632 www.crowdmedia.co.uk Education & Training 01481 721632 www.crowdtraining.me Travel 01481 700456 www.buses.gg

CT Plus Lee Murphy guernsey@htcgroup.org

Financial Services 01481 740205 www.cleland.gg

Cleland & Co Limited Harry Dick-Cleland info@cleland.gg

Criteria Wealth Management Ltd Mark Penney info@criteriawm.com

Crowd Media Jo Porritt hello@crowdmedia.co.uk

Financial Services 01481 726375 www.criteriawm.com

D D.D.S. Archive Storage Ltd J Kempson ddsarchive@cwgsy.net

Business Services 01481 740214 Food & Drink 01481 721552 www.danello.gg

Da Nello Ltd Nello Ciotti danello@cwgsy.net

David Jackson Accountant and Financial Manager Financial Services David Jackson 07781 105457 davidjackson@cwgsy.net www.guernseyfinancialmanager.com de garis accounting Diane de garis diane@degaris.gg

Financial Services 01481 254748 www.degaris.gg Home & Garden 01481 247356

De Jersey, B R French Polisher B De Jersey bdejersey@cwgsy.net Deloitte LLP John Clacy jclacy@deloitte.co.uk

Financial Services 01481 724011 www.deloitte.co.uk Financial Services 01481 702000 www.db-ci.com

Deutsche Bank International Limited Michael McKay michael.mckay@db.com

Delta Training & Consultancy Education & Training Dawn Bagnall 07839 123011 info@guernseyfirstaid.com www.guernseyfirstaid.com Mapping 01481 700321 www.digimap.gg

Digimap Ltd Colin Le Conte admin@digimap.gg

Financial Services 01481 723996 www.dixcart.com

Dixcart Trust Corp Ltd John Nelson advice.guernsey@dixcart.com Dominion Fund Management Limited Jason Le Roux investorservices@dominion-funds.com Donkeylogic Limited Justin Guilbert iinfo@donkeylogic.com Dorey Financial Modelling Martyn Dorey martyn.dorey@doreyltd.com

Financial Services 01481 734342 www.dominion-funds.com IT & Computing 01481 252222 www.donkeylogic.com Financial Services 01481 729044 www.doreyltd.com Trades 01481 258123 www.dla.gg

Dorey Lyle & Ashman Ltd Adrian Ashman home@dla.gg Doyle Motors Ltd Pierre Payne pierre@doylemotors.co.uk Duke Of Normandie Hotel Alan Sillett enquiries@dukeofnormandie.com

Motoring & Biking

01481 724025 www.doylemotors.co.uk

Hotels, Guest Houses & B&Bs 01481 721431 www.dukeofnormandie.com

DPS Global Healthcare Recruitment Roger Seaforth info@dpsglobalrecruitment.com

Recruitment, HR & Payroll 01481 255588 www.dpsglobalrecruitment.com Hotels, Guest Houses & B&Bs 01481 726221 www.dukeofrichmond.com

Duke of Richmond Hotel, The Lukas Laubscher reservations@dukeofrichmond.com

Retail 01481 246844 www.dwaflooring.com

DW Arundell and Co Ltd Penny Wilson dwa@dwaflooring.com

E Financial Services 01481 722322 www.eisturdza.com

E.I. Sturdza Strategic Management Limited Adam Turberville info@eisturdza.com

Consultants 01481 712826 www.east-harbour.com

East Harbour Associates Ltd Jonathan Guillemet info@east-harbour.com

Financial Services 01481 721069

Eaton Place Investments Ltd Ondrej Faborsky centrumgsy@aol.com Ec events Julie Settle admin@ec-jersey.com

Event & Venue Services 01534 484234 www.ec-jersey.com

Ecoscreed (CI) Limited Andy Allen info@ecoscreedci.com

Trades 07781 457217 www.ecoscreedci.com

Edmond de Rothschild Asset Management Limited Stuart Perfitt

info@groupedr.gg

Financial Services 01481 716336 www.groupedr.gg

EFG Private Bank Channel Islands Limited Peter Daniels info@efgci.com

Financial Services 01481 723432 www.efginternational.com

ELM Compliance Consultants Limited Emma Mauger emma@elmcompliance.com

Financial Services 07781 109289 www.elmcompliance.com Business Services 01481 725770 www.estibuild.co.uk

Estibuild Limited Stephen Hargreaves info@estibuild.co.uk EY Mike Bane eyguernsey@uk.ey.com

Health 07911 711012 www.evac-chair.gg

Evac Chair Chris Markham chrismarkham1@me.com Evans & Co Brian Evans info@evansofficeinteriors.com Evans Bond Ltd Jon Bond Jon@evansbond.com Executive Car Services Ltd Andy Ogier executivecars@cwgsy.net

Financial Services 01481 717400 www.ey.com/channel_islands

Business Services 01481 253277 www.evansofficeinteriors.com Financial Services 0 7781 112011 www.evansbond.com Travel 07781 155545 www.executivecarsguernsey.com

F Architects & Surveyors 01481 728020 www.falla.co

Falla Associates International Ltd David Falla guernsey@falla.com Feel Unique At Au Caprice Gee Marsh ocapel@feelunique.com

Retail 01481 729721 www.feelunique.com

Ferryspeed (Guernsey) Ltd Martyn Langlois sales@ferryspeed.com

Distributors 01481 249094 www.ferryspeed.com Trades 01481 247290

Finigan & Gibson Dave Finnigan FirstAid.gg John Atkins contact@firstaid.gg

Firstcall Recruitment Ltd Tina Quertier

info@firstcall.co.gg

Recruitment, HR & Payroll 01481 714634 www.firstcall.co.gg

Financial Services 01481 234200 www.firstnames.com/locations/guernsey

First Names Group David Preston guernsey@firstnames.com Fleur du Jardin, Hotel Ian Walker info@fleurdujardin.com

Food & Drink 01481 257996 www.fleurdujardin.com Recruitment, HR & Payroll 01481 728824 www.focushrs.com

Focus Group Katie Bellingham info@focushrs.com

Retail 01481 238395

Forest Stores Ltd Keith Bienvenu foreststores@cwgsy.net Fort Grey Consulting Limited Daniel de Lisle daniel.delisle@fortgreyconsulting.com

Consultants 07781 439746 www.fortgreyconsulting.com Financial Services 01481 234460 www.thefortgroup.com

Fort Group, The Jos Ensink info@thefortgroup.com Fractional Ownership Consultancy Limited, The Nick Hannah info@fractional.net

Property 01481 730702 www.fullergroup.co.uk

Fuller Group Ltd Alex Fuller contact@fullergroup.co.uk

Fumoto Engineering of Europe Ltd Richard Flemming sales@fumoto-valve.com Fusion Systems Ltd Paul Briggs enquiry@fusion-systems.com

Property 01481 747804 www.fractional.net Distributors 01481 200800 www.fsci.co.uk

Fuel Supplies (C.I.) Ltd Jennie Hamilton enquiries@fsci.co.uk

Fultura Limited Steve Vowles info@fultura.net

Education & Training 01481 266799 www.firstaid.gg

IT & Computing 01481 710047 www.fultura.net Trades 01481 716987 www.fumotousa.com IT & Computing 01481 721031 www.fusion-systems.com

59

Charity 07781 467316 www.disabilityalliance.org.gg

Guernsey Disability Alliance Shelaine Green info@disabilityalliance.org.gg

G Architects & Surveyors 01481 237360 www.g2a.gg

g2a Architecture Laura Priaulx hello@g2a.gg G4S Secure Solutions Deanne Le Gresley enquiries@gg.g4s.com

Business Services 01481 265133 www.g4s.gg

Galaxy CI Computer Brokers Ltd Stuart Mosley info@galaxyci.com

IT & Computing 01481 740022 www.galaxyci.com

Garenne Construction Group Ltd Richard Jones enquiries@garenne.gg

Trades 01481 254262 www.garenne.gg

Generali Worldwide Insurance Company Ian Robinson enquiries@generali-guernsey.com Geomarine Limited Ian Gilmour enquiries@geomarine.gg

Insurance Providers 01481 715400 www.generali-worldwide.com Trades 01481 201015 www.geomarine.gg

Giroscope Limited Joanne Robilliard info@giroscope.gg

Recruitment, HR & Payroll 01481 729020 www.giroscope.gg

Gower Financial Services Rob Boyd theansweris@gowerfinancial.com

Financial Services 01481 700155 www.gowerfincancial.com

Granite Le Pelley Ltd Phil Le Roy enquiries@granitelepelley.gg

Renewable Energy 01481 727388 www.greenacorn.gg

Green Acorn Ltd Keith Hounsell info@greenacorn.gg

Consultants 07781 137918 www.greenlightci.com

Greenlight Ltd Alan Chapman alan.chapman@greenlightci.com

Gardeners & Landscapers / Retail 01481 235936 www.gff.gg

GFF Guernsey Greg Forino gregforino@gff.gg

Guernsey Auto & Electrical Supply Co. Ltd Philip Sandwith info@guernseyauto.gg Guernsey Beds & Bedding Peter de Laune sales@guernseybedding.co.uk Guernsey Botanical Trust Hugh Johnson guides@guernseywalledgarden.org.gg Guernsey College of Further Education Saboohi Famili college@gcfe.net Guernsey Dairy Andrew Tabel admin@guernseydairy.com

60

Trades 01481 257610 www.granitelepelley.gg Financial Services 01481 753400 www.gt-ci.com

Grant Thornton Ltd David Spring info@gt-ci.com

GTA University Centre Simon Le Tocq

admin@gta.gg

Distributors 01481 200700 www.electricity.gg

Guernsey Electricity Ltd Alan Bates admin@electricity.gg

Education & Training 01481 721555 www.gta.gg Motoring & Biking 01481 726644 www.guernseyauto.gg Retail 01481 723036 Charity 01481 713961 www.guernseywalledgarden.org.gg Education & Training 01481 737500 www.guernseycollege.ac.gg Food & Drink 01481 237777 www.guernseydairy.com

Event & Venue Services 01481 728686 www.eventguernsey.com

Guernsey Event Company Ltd, The Alex Bridle info@eventguernsey.com

Event & Venue Services 01481 266799 www.gems.gg

Guernsey Event Medical Services Ltd John Atkins contact@gems.gg Guernsey Finance Dominic Wheatley info@guernseyfinance.com

Financial Services 01481 720071 www.guernseyfinance.com

Retail 01481 251929 www.sendabunch.co.uk

Guernsey Flowers Ltd Bridget Foss info@sendabunch.co.uk

Distributors 01481 238180

Guernsey Freight Services Ltd Gary Robilliard info@guernseyfreight.com

Distributors 01481 724811 www.gsygas.com

Guernsey Gas Ann Cox jsd@i-e-g.com

Housing 01481 245530 www.gha.gg

Guernsey Housing Association Steve Williams ghaenquiries@gha.gg

Charity 01481 722959 www.guernseymind.org.gg

Guernsey Mind Emily Litten info@guernseymind.org.gg

Retail 01481 266404 www.guernseypearl.co.uk

Guernsey Pearl Ltd Andy Ison andyison@hotmail.com

Retail 01481 724001

Guernsey Photographics Ltd Tim Harland arcade@guernseycomputers.com Guernsey Post Bethan Griffiths

custserv@guernseypost.com

Distributors 01481 711720 www.guernseypost.com

Publishers 01481 240240 www.guernsey-press.com

Guernsey Press Company Ltd, The J Marquand

newsroom@guernsey-press.com

Recycling 01481 245402 www.guernseyrecycling.co.uk

Guernsey Recycling Ltd Alan Crowe guernseyrecycling@cwgsy.net Guernsey Registry Alan Bougourd enquiries@guernseyregistry.com

Business Services 01481 743800 www.guernseyregistry.com

Guernsey Sands (Stillbirth & Neonatal Death Society) Charity Tania Shires 07781 715973 guernseysands@gmail.com www.guernseysands.org.gg Archive & Storage 01481 700077 www.guernseyselfstore.com

Guernsey Self Store Ray Blakely space@guernseyselfstore.com Guernsey Sheet Metal Co (1993) Ltd Adrian Vaudin

gsmco@cwgsy.net Guille-Alles Library Laura Milligan ga@library.gg

Trades 01481 723617 Education & Training 01481 720392 www.library.gg

H

I Advertising & Marketing 01481 714437 www.hamiltonbrooke.com

Hamilton Brooke Ged Kelly post@hamiltonbrooke.com

Financial Services 01481 704800 www.harbour.co.gg

Harbour Trustees Ltd Sally Wilkinson mail@harbour.co.gg

Legal Services 01481 721316 www.haskinslegal.com

Haskins Legal Felicity Haskins info@haskinslegal.com

Recruitment, HR & Payroll 01534 750106 www.hassellblampied.com

Hassell Blampied Associates Lesley Harrison enquiries@hassellblampied.com Headway Guernsey LBG Philippa Stahelin fundraising@headwayguernsey.org.gg

Health and Beauty 01481 707470 www.healthtravel.org

Health Information Guernsey Wendy Beaven info@healthtravel.org Healthspan Limited Ann Outram headoffice@healthspan.co.uk

Heimdallr Solutions Ltd Rob Prow info@heimdallrsolutionsltd.com Henderson Green Richard Spinney richard@hgp-guernsey.com

Heritage Insurance Brokers Ltd Gordon Snell info@heritage.co.gg

Holeshot Ltd Marc Maubec holeshot@cwgsy.net HSBC Bank Plc Kieran Rose kieran.s.rose@hsbc.com HSBC Private Bank (CI) Ltd Ian Richardson ian.f.richardson@hsbcpb.com HSSD Occupational Health Service Ann Finnerty ann.finnerty@ gov.gg Hunt Brewin Peter Brewin peter@huntbrewin.com HVC Mark Farey info@hvc.gg

Retail 01481 711321 www.healthspan.co.uk Education and Training 07781 153202 www.heimdallrsolutionsltd.com Trades 01481 729967 www.hendersongreen.co.uk Financial Services 01481 716000 www.heritage.co.gg

Heritage Group Ltd Kevin Roberts info@heritage.co.gg

HFL Limited Nigel Westgarth admin@hfl.co.gg

Charity 01481 265623 www.headwayguernsey.com

Insurance Providers 01481 740000 www.heritageinsurance.gg Financial Services 01481 722066 www.hfl.co.gg Retail 01481 721313 www.holeshot-fashion.com Financial Services 01481 717705 www.hsbc.co.uk Financial Services 01481 759000 www.hsbcprivatebank.com Helth & Beauty 01481 707411 www.gov.gg/occupationalhealth Architects & Surveyors 01481 728236 www.huntbrewin.com Trades 01481 700275 www.hvc.gg

IAM Advisory Michael Strachan michael.strachan@iamadvisory.com Ian Brown’s Cycle Shop Ian Brown reservations@selfcatering.co.gg Ideal Furnishings Ltd Steve Argo sales@idealfurnishings.co.uk Ilex Lodge Ltd Sandra Berry reservations@selfcatering.co.gg Immuno Biotech Ltd David Noakes info@gcmaf.eu Indulge Media Ltd Russell Isabelle hello@indulgemedia.com

Financial Services 01481 716575 www.iamadvisory.com Retail 01481 721581 www.selfcatering.co.gg Retail 01481 720121 www.idealfurnishings.co.uk Hotels, Guest Houses & B&Bs 01481 237491 www.selfcatering.co.gg Manufacturers 01481 722787 www.igcmaf.eu Advertising & Marketing 01481 740073 www.indulgemedia.com

Insurance Corporation of the Channel Islands Ltd Insurance Providers Mandy Hunt 01481 713322 icci@insurancecorporation.com www.insurancecorporation.com Integrated Skills (Guernsey) Ltd Matthew Polson info@integrated-skills.com International Energy Group Tony Nicholls energy@i-e-g.com Intertrust Group Paul Schreibke guernsey@intertrustgroup.com Intransit Limited Lauren Le Feuvre info@intransit.gg Investec Kay Parnwell kay.parnwell@investec-ci.com Ipes Andrew Whittaker andrew.whittaker@ipes.com Iris and Dora Denyse McGahy studio@irisanddora.co.uk Iris Freight CI David Nuth david@irisfreightci.com

Consultants 01481 242700 www.integrated-skills.com Distributors 01481 715634 www.i-e-g.com Financial Services 01481 211000 www.intertrustgroup.com Travel 01481 700066 www.intransit.gg Financial Services 01481 706483 www.investec-ci.com Financial Services 01481 713843 www.ipes.com Screenprinters 07781 464586 www.irisanddora.co.uk Shippers 07797 728316 www.irisfreightci.com

Island Coachways Ltd Hannah Beacom admin@icw.gg

Travel 01481 720210 www.icw.gg

Island Electrics Ltd Richard Cowling island.electrics@cwgsy.net

Trades 01481 263598

Island FM Martyn Parr info@islandfm.com

Media / Advertising & Marketing 01481 242000 www.islandfm.com

Island Lock & Safe Co Guernsey Ltd Security Trevor Mahy 01481 714050 enquiries@ilsg.co.uk www.ilsg.co.uk Island Marine Craft Ltd Ian Moxon islandmarine@cwgsy.net

Marine 01481 249294 www.islandmarinecraft.co.uk

61

Health & Safety Specialists 07781 146007 www.islandposturecentre.com

Island Posture Centre Richie McCurdy info@islandposturecentre.com

Island Waste Ltd (Skips R Us/Circuit Skips/Rf Mills) Dan Hubert recycle@islandwaste.gg

Trades 01481 235762 www.islandwaste.gg Insurance Providers 01481 710731 www.islandsinsurance.gg

Islands Peter Rowe insure@islandinsurance.gg

Shippers 01481 724059 www.sarkshippingcompany.com

Isle of Sark Shipping Company Sarah Masterton info@sarkshipping.gg

Recruitment, HR & Payroll 01481 722817 www.itchyfeet.gg

Itchyfeet Recruitment Agency Jodie Baker team@itchyfeet.gg

J Retail 01481 725991 www.jkblinds.com

JK Window Blinds Kevin Philp info@jkblinds.com

Telecommunications 01481 888134 www.jtglobal.com

JT Paul D Taylor pauldtaylor@jtglobal.com

Motoring & Biking 01481 235441 www.jacksonsci.com

Jacksons (CI) Ltd Peter Campbell petercampbell@jacksons.gg

Architects & Surveyors 01481 728886 www.jamiefallaarchitecture.com

Jamie Falla Architecture Jamie Falla studio@jamiefalla.com Johansen Executive Coaching Cato Johansen cato@johansenexecutivecoaching.com

Education & Training 01481 736215 www.johansenexecutivecoaching.com Event & Venue Services 01481 727117 www.joys.com

Joy’s Production Services Ltd Peter Joy info@joys.com

L La Collinette Hotel Ltd Andrew Chambers reservations@lacollinette.com

Hotels, Guest Houses & B&Bs 01481 710331 www.lacollinette.com

La Fregate Hotel Simon Dufty enquiries@lafregatehotel.com

Hotels, Guest Houses & B&Bs 01481 724624 www.lafregatehotel.com

La Pointe Farm Apartments Kevin Gallichan lapointefarm@guernsey.net

Hotels, Guest Houses & B&Bs 01481 267169 www.lapointefarm.com

La Villette Hotel & Leisure Club Graham Power reservations@lavillettehotel.co.uk

Hotels, Guest Houses & B&Bs 01481 235292 www.lavillettehotel.co.uk

Larbalestier Opticians Simon Larbalestier hello@opticians.gg

Health & Beauty 01481 710781 www.opticians.gg

Law At Work Kelly Flageul admin@lawatworkci.com

Recruitment, HR & Payroll / Health & Safety Specialists 01481 727155 www.lawatworkci.com

Le Coin Trophies Steven Le Prevost info@lecointrophies.co.uk

Retail 01481 713277 www.lecointrophies.co.uk

Le Friquet Garden Centre Retail James Robin 01481 259220 manager@lefriquetgardencentre.gg www.bluediamond.gg/le-friquet-garden-centre.gg Motoring & Biking 01481 264811 www.lemontsaint.co.uk

Le Mont Saint Garage David Beausire dave@lemontsaint.co.uk Le Nautique Restaurant GĂźnter Botzenhardt lenautiquerestaurant@msn.com

Le Page, Robert W. Architects & Chartered Surveyors Architects & Surveyors Robert Le Page 01481 725239 architect@rwlp.co.gg www.rwlp.co.gg Leapfrog Recruitment Consultants Chris Gnapp jobs@leapfrogjobs.com Learning Clubs Carol Railton c_railton@yahoo.com

K

Manufacturing 01481 246861

K De P Glass Ltd Alan Tacon alant@kdep-glass.com

Financial Services 01481 253050 www.kempletissier.com

Kemp Le Tissier Limited Angus Kemp info@kempletissier.com Kingdom Architects + Planners David Kingdom kingdom@kingdomarchitecture.com KPMG Channel Islands Neale Jehan njehan@kpmg.com KRyS Global Caroline Malloy admin@krys-global.com KYCme (Guernsey) Ltd Dominique Carpentier dominique@kycme.com

62

Architects & Surveyors 01481 723658 www.kindomarchitecture.com Financial Services 01481 721000 www.kpmg.com/channelislands Financial Services 01481 711211 www.krys-global.com

Financial Services 07911 728250 www.kycme.com

Food & Drink 01481 721714 www.lenautiquerestaurant.co.uk

Recruitment, HR & Payroll 01481 711188 www.leapfrogjobs.com Education and Training 01481 246973 www.learningclubs.com

Learning Company Ltd, The Kathy Tracey mail@thelearningcompany.ws

Education & Training 01481 730598 www.thelearningcompany.gg

Les Buttes Holiday Cottages Martin Ozanne info@lesbuttes.com

Hotels, Guest Houses & B&Bs 01481 266363 www.lesbuttes.com

Les Cocquerels Guest House Hotels, Guest Houses & B&Bs R Pipet 01481 254468 pipet.family@hotmail.co.uk www.visitguernsey.com/accommodation#2005 Les Cotils Fiona Naftel reception@lescotils.com

Event & Venue Services 01481 727793 www.lescotils.com

Les Granges de Fleurs Holiday Apartments Hotels, Guest Houses & B&Bs Michael de Garis 01481 256879 lesgrangesdesfleurs@cwgsy.net www.grangesdesfleurs.com

Les Merriennes Self Catering S Paine paine@cwgsy.net

Les Vaugrats Campsite J Laine enquiries@vaugratcampsite.com

Hotels, Guest Houses & B&Bs 01481 263262 www.visitguernsey.com/accomodation#2005

Leisure 01481 257468 www.vaugratcampsite.com Food & Drink 01534 764000 www.liberationgroup.com

Liberation Group, The Mark Crowther info@liberationgroup.com

Marine 01481 253181 www.marine-electronics.co.uk

Marine Electronics Ltd Alan Green sales@marine-electronics.co.uk Martel Maides Richard Fox info@martelmaides.co.uk

Property / Auctioneers 01481 713463 www.martelmaides.co.uk

Martel-Dunn Recruitment Sandra Martel-Dunn recruit@martel-dunn.com

Recruitment, HR & Payroll 01481 730565 www.martel-dunn.com

Liberation Management Ltd David Rowlinson info@liberation.gg

Financial Services, 01481 740145 www.liberation.gg

Lince Salisbury Matt Godfrey mgodfrey@lince-salisbury.com

Business Services 01481 735000 www.lince-salisbury.com

Martyn Guille Silversmiths and Fine Jewellers Martyn Guille info@channelsiandsilver.com

Lindum Consult Andrew Morley lindumconsult@gmail.com

Architects and Surveyors 01481 264526

Mauger, D. P. Electrical Contractor Dave Mauger davemauger@cwgsy.net

Links Communications Richard Bird links@guernseynet

Telecommunications 01481 248360 www.linkslocator.co.uk

Mawson Collins Howard Mawson info@mawsoncollins.com

Property 01481 244244 www.mawsoncollins.com

Liquid Katrina Bray katrina@weareliquid.com

Advertising & Marketing 01481 728841 www.weareliquid.com

Mayside Recycling Michael Grime info@mayside recycling.gg

Recycling 01481 247599 www.maysiderecycling.gg

Livingroom Estate Agents Richard Hardie info@livingroom.gg Lloyds Bank International Limited Mike Starkey mike.starkey@lloydsbankinternational.com

Property 01481 233008 www.livingroom.gg Financial Services 0845 7309373 www.lloydsbankinternational.com

Logicalis Guernsey Limited Rene Brun solutions@gg.logicalis.com

IT & Computing 01481 737000 www.gg.logicalis.com

Long Port Properties Ltd Charles Billson steve.brehaut@long-port.com

Property 01481 728721 www.long-port.com

Mercury Distribution Ltd James Greening jgreening@mercurydistribution.com

Lovell Ozanne & Partners Ltd Andrew Ozanne admin@lovellozanne.com

Architects & Surveyors 01481 235397 www.lovellozanne.com

Michele Hilton Design Michele Hilton info@michelehilton.com

Health 01481 238565 www.msg.gg Financial Services 07911 728250 www.mekad.com Retail 01481 721122 Home & Garden 07781 464600 www.michelehilton.com Motoring and Biking 01481 720777 www.millards.org

Millard & Co Ltd Tim Millard millards@cwgsy.net

Financial Services 01481 714942 www.milroycapital.com

Milroy Capital Ltd Robert Milroy rmilroy@milroycapital.com

M

Education & Training 07781 130128 www.mindfulguernsey.com

Mindful Guernsey Nicky Jenkins info@mindfulguernsey.com Financial Services 07911 717755 www.madihan.com

Madihan Limited Sue Guillard info@madihan.com

Leisure 01481 266366 www.themallardcomplex.com

Mallard Cinema, The David Brown info@mallardcinema.co.uk Mappin and Webb Stephanie Duskova 433@mwgroup.co.uk

Retail 01481 236771 www.meadowcourtfarm.co.uk

Medical Specialist Group Neil Robilliard info@msg.gg

Financial Services 01481 727249 www.louvregroup.com

Advertising & Marketing 01481 750490 www.lrd-thebigidea.com

Property 01481 521950 www.maxicorp.co.uk

Meadow Court Farm Ray Watts meadowcourtfarm@cwgsy.net

Mekad (Guernsey) Limited Dominique Carpentier info@mekad.com

Retail 01481 723621 www.mappinandwebb.com/store-finder/Guernsey/433

Marine & General Engineers Ltd David Coleman gcc@mge.gg

Marine / Trades 01481 243048 www.mge.gg

Retail 01481 236161 www.channelislandsilver.com Trades 07781 165892

Maxicorp Ltd Zef Eisenberg admin@maxicorp.co.uk

Louvre Group Derek Baudins guernsey@louvregroup.com

LRD - The Big Idea Jim Delbridge jim@lrd-thebigidea.com

Retail 01481 734444

Martin O’Meara Gary Willcocks garyw@momeara.co.uk

Miton Optimal Portfolio Managment CI Limited Mark Margetts-Smith info@mitonoptimal-ci.com Monarch Vulcanising Systems Ltd Toni Elderfield

info@monaflex.com

Montagu Evans Channel Islands Tony Rowbotham info@montagu-evansci.com Moore Stephens Lance Spurrier ms@msgsy.com Mora Restaurant and Brasserie Andre Moreira eat@mora.gg Morgan Sharpe Administration Ltd Serena Tremlett info@morgansharpe.com

Financial Services 01481 740044 www.mitonoptimal-ci.com

Manufacturers 01481 241024 www.monaflex.com Architects & Surveyors / Property 01481 742280 www.montagu-evansci.com Financial Services 01481 721769 www.msguernsey.moorestephens.com Food & Drink 01481 725053 www.mora.gg Financial Services 01481 231100 www.morgansharpe.com

63

Mourant Ozannes Robert Shepherd guernsey@mourantozannes.com

Legal Services 01481 723466 www.mourantozannes.com

MS & Co Martin Sandle ma@msandco.gg

Financial Services 01481 701521

Muse Steve Le Poidevin relax@musge.gg

Food & Drink 01481 727101 www.muse.gg

Nashcopy CI Ltd Clive Le Tissier i@nashcopy.com National Trust of Guernsey, The Sarah Lampitt admin@nationaltrust.gg

 Oak Trust (Guernsey) Limited David Willis dwillis@oaktrust.co.uk

Retail 01481 721096 Business Services 01481 712808 www.nashcopy.com Charity 01481 255384 www.nationaltrust.gg

Offshore Will Morgan info@offshore.gg

Nerine Trust Company Ltd Keith Corbin info@nerine.com

Financial Services 01481 701300 www.nerine.com

Ogier Legal Claire Long legal@ogier.com

Nordben Life & Pension Insurance Sue Garrett info@nordben.com Norman Piette Ltd Tony Gallienne sales@normanpiette.com Normandie Health & Safety Limited Chris Schofield

info@normandiehs.com

Insurance Providers 01481 701400 www.network.gg IT & Computing 01481 750750 www.ngit.co.uk Property 01481 720123 www.brettproperty.com Insurance Providers 01481 702900 www.nordben.com Retail 01481 245801 www.norman-piette.com Education & Training 01481 253953 www.normandiehs.com

Normanor Limited Sara Harborow info@normanor.co.uk

Distributors 0 1481 268330

Nova Wealth Ross Preston info@novagroup.com

Financial Services 01481 231997 www.novagroup.com

N. P. Holdings Limited Tony Gallienne admin@np-holdings.com

64

Retail 01481 244383

Business Services 01481 234490 Financial Services / Education & Training 01481 736040 www.offshore.gg

Offshore Electronics Ltd Steve Marshall steve.marshall@offshore-electronics.co.uk Offshore Payroll Ltd Gary Hill gary@offshorepayroll.com

Nick Brett Property Ltd Nick Brett info@brettproperty.com

Financial Services 01481 743600 www.ci.odeywealth.com

Office Projects Tony Veron tonyveron@officeprojects.gg

Consultants 07781 152227 www.navitaur.com

Next Generation IT Jason Connolly info@ngit.co.uk

Business Services 01481 244048 www.ocs-ci.com

Odey Wealth Management (CI) Limited Sarah Thomson-Kennedy info@odeywealth.com

Navitaur Limited Nick Bennett info@navitaur.com

Network Insurance and Financial Planning June Goater admin@network.gg

Financial Services 01481 722584 www.oaktrustgroup.com

OCS One Complete Solution Ltd Mike de Laune guernsey@ocs.co.uk

N N St J Paint & Son Ltd Paul Paint paint@guernsey.net

O

Old Government House Hotel & Spa, The Tracey O’Neill toneill@rchmail.com Opus Private Limited Shane Giles guernsey@opusprivate.com Optimus Group Limited Peter Mills info@optimusgrouplimited.com Orangefield Legis Fund Services Limited Patricia White patricia.white@orangefield.com

Orchard PR Steve Falla info@orchardpr.com Orion Insurance Management Ltd Janet Hawke jan@orion-insurance.co.uk OSA Recruitment Nick Graham mynewjob@osa.gg OSG Group.Co Iain Whitchurch iain@osggroup.co Ounsworth Decor Ltd Mac Gallienne ounsworth@cwgsy.net Outdoor Guernsey Limited Ant Ford Parker bookings@outdoorguernsey.co.uk

Manufacturers 01481 712721 www.offshore-electronics.co.uk Business Services 01481 728334 www.offshorepayroll.com Legal Services 01481 721672 www.ogier.com Hotels, Guest Houses & B&Bs 01481 724921 www.theoghhotel.com Financial Services 01481 754700 www.opusprivate.com Consultants 01481 755690 www.optimusgrouplimited.com Financial Services 01481 726034 www.orangefield.com PR 01481 251251 www.orchardpr.com Insurance Providers 01481 728864 www.orion-insurance.co.uk Recruitment, HR & Payroll 01481 712891 www.osa.gg Business Services 01481 722992 www.osggroup.co Trades 01481 266194 www.ousworthdecor.com Leisure 07781 130403 www.outdoorguernsey.co.uk

Business Services 01481 723000 www.prospero.gg

Prospero Facilities Services Paul Clark info@prospero.gg

P

Profile Event Management Event & Venue Services Michele Butters 01481 740843 michele@profileevent.co.gg www.profile.co.gg Hotels, Guest Houses & B&Bs 01481 720971 www.pandorahotel.co.uk

Pandora Hotel C Ryan pandora@cwgsy.net Paper Box, The Phillip Morgan pdamorgan@cwgsy.net

Retail 01481 712877

Parish Group Ltd Arran Grisley info@parish-group.com

Financial Services 01481 729002 www.parish-group.com

Partners Group (Guernsey) Ltd Daniel Stopher daniel.stopher@partnersgroup.com Paul Davis Freight Services Ltd Nigel Dutson nigel.dutson@pdfs.com Perkins Chartered Certified Accountants R Laurent perkins@guernsey.net Personnel Appointments Chris Blin recruit@pa.gg Pet Technology Store Ltd Helen Chamberlain sales@pettechnologystore.com PJWD.Net Paul J Ninnim enquiries@pjwd.net

Placing People 1st Lynda Sims jobs@placingpeople1st.co.uk Polar Instruments Ltd Nigel Mann mail@polarinstruments.com Polygon Group Limited Amanda Groves info@polygon.co.gg POS Interiors David Inglis sales@posinteriors.com Potting Shed, The Jay Aylmer gsy@thepottingshed.com Precision Plastics Kevin Brown sales@precisionplastics.co.gg Price Bailey Limited Kirsty Warner guernsey@pricebailey.gg Prime Practice Nick Guillemette nicklg@cwgsy.net Printed in Guernsey Rob Plampton theteam@printed.gg

Financial Services 01481 711690 www.partnersgroup.com Distributors 01481 244153 www.pdfs.com Financial Services 01481 724966 Recruitment, HR & Payroll 01481 723221 www.pa.gg Retail 01481 266066 www.pettechnologystore.com Advertising & Marketing 01481 230966 www.pjwd.net Recruitment, HR & Payroll 01481 736444 www.1strecruit.co.uk Manufacturers 01481 253051 www.polarinstruments.com Financial Services 01481 716000 www.polygon.co.gg Business Services 01481 244718 www.posinteriors.com Advertising & Marketing 01481 727699 www.thepottingsheddesign.com Distributors 01481 242311 www.precisionplastics.co.je Financial Services 01481 715669 www.pricebailey.gg Business Services 07781 156118 www.primepracticeguernsey.co.uk Printers 01481 259188 www.printedinguernsey.gg

Project Hire & Sale (Guernsey) Ltd Retail Tony Gallienne 01481 242047 enquiries@project.gg www.project.gg

Providence Global Limited Financial Services Sarah Whittaker 01481 753333 info@provifinancial.co.uk www.theprovidenceworld.com Financial Services 01481 752000 www.pwc.com

PwC John Roche john.roche@gg.pwc.com

Q Quantum Cabling Installations Ltd Mark Addlesee support@quantum.gg

Quantum Med Marine Ltd Nick Piper npiper@quantum-medmarine.com Quintessential Relocation Consultants Jo Stoddart info@qrcci.com

R

RG Falla Ltd Peter Gregory enquiries@rgfalla.gg

Business Services 01481 242800. www.quantum.gg Marine 01481 715399 www.quantum-medmarine.com Consultants 01481 257200 www.qrcci.com

Trades 01481 256585 www.rgfalla.gg Food & Drink 01481 720134 www.randallsbrewery.com

RW Randall Ltd Jayne Langlois tours@rwrandall.co.uk Rabeys Group Ltd John Waterman sales@rabeys.com

Motoring & Biking 01481 244551 www.rabeys.com

Ravenscroft Ltd David McGall info@ravenscroft.gg

Financial Services 01481 729100 www.ravenscroft.gg

Ray & Scott Ltd Jeff Fox ray.scott@cwgsy.net

Retail 01481 244610 www.rayandscott.com Retail 01481 249544 www.regencybedding.co.uk

Regency Bedding Ltd Ben Swan sales@regencybedding.co.uk

IT & Computing 01481 267338 www.resolution-it.co.uk

Resolution IT Olly Duquemin

info@resolution-it.co.uk Richard Stapley Ltd Chartered Accountants Richard Stapley rs@richardstapley.com

Financial Services 01481 267460 www.richardstapley.com

Rock & Small Ltd Matt Collas info@rockandsmall.com

Advertising & Marketing 01481 724705 www.rockandsmall.com

Rock Commercial Peter Van de Velde

peter@rockcommercial.co.uk

Property 01481 728559 www.rockcommercial.co.uk

Ronez Ltd Trades Steve Roussel 01481 256426 steve.roussel@aggregate.com www.aggregate.com/our-businesses/ronez

65

R.A. Rossborough (Guernsey) Ltd Ian Stewart gsy@rossboroughgroup.co.uk

Insurance Providers 01481 241555 www.rossborough.co.uk

Save the Date Annette Gent info@savethedate.gg

Event and Venue Services 07781 113394 www.savethedate.gg

Ross Gower Group Dean de la Rue info@rossgower.com

Insurance Providers 01481 722222 www.rossgower.com

Scope Furnishing Ltd Tony Bourgaize sales@scopefurnishing.co.uk

Rothschild David Oxburgh marketing@rothschild.com

Financial Services 01481 713713 www.rothschild.com

Sensible Technology Limited Matt Guille matt@sensible.gg

Home & Garden / Retail 01481 248567 www.sensible.gg

7dayselfstore Shaun Broughton space@7dayselfstore.com

Archive & Storage 01481 727151 www.7dayselfstore.com

Marine 01481 726267 www.rotorswing.co.uk

Rotorswing UK Ltd Nick Piper nick@rotorswing.co.uk

Financial Services 01481 744041 www.rbcwminternational.com

Royal Bank of Canada (C.I.) Ltd Lindsay Ozanne lindsay.ozanne@rbc.com Royal Bank Of Scotland International Robert Girard robert.girard@rbsint.com Royal London Asset Management C.I. Ltd Pierre Paul info@rlam.co.gg

Financial Services 01481 703873 www.rbsinternational.com Financial Services 01481 711261 www.rlam.com

Financial Services 01481 721374 www.saffery.gg

Samuel Pepys David Whitby info@samuelpepys.com

Retail 01481 727616 www.samuelpepys.com

Sancus (Guernsey) Limited Andrew Whelan info@sancuslimited.com

Financial Services 01481 810188 www.sancuslimited.com Retail 01534 508416 www.sandpiperci.com

Sandpiper CI Tony O’Neill tonyoneill@sandpiperci.com Sark Estate Management Dawn Manger dawn.manger@sarkestatemanagment.com

Property 01481 832704 Insurance Providers 01481 737414 www.sapphire.gg

Sapphire Underwriters Nigel Brand nigel.brand@sapphire.gg Sarnia Estate Agents Ltd Alex Ford enquiries@sarniaestateagents.com

Property 01481 727989 www.sarniaestateagents.com

Sarnia Hotels Ltd Karel Harris karel@mooresguernsey.com

Hotels Guest Houses & B&Bs 01481 724452 www.sarniahotels.com

Sarnia Management Corporation Limited Andre Stefani sarnia@smcl.co.gg

Sarnia Roofing Ltd Andy Gavey info@sarnianroofing.com Sausmarez Manor Peter De Sausmarez sausmarezmanor@cwgsy.net

66

SG Hambros Bank & Trust (Channel Islands) Limited Financial Services Bruce Duckworth 01481 726521 bruce.duckworth@sghambros.com www.privatebanking.societegenerale.co.uk Sidlocks Roy Kilpatrick sales@sidlocks.com

Retail 01481 713883 www.sidlocks.com

Sigma Robert Sillars robert.sillars@sigmaci.com

Business Services 01481 241111 www.sigmaci.com

Skill Set CI Limited Sharon Alvarez sharon@skillsetci.com

Saffery Champness Jeremy Ellis info@saffery.com

Sarnia Mutual Ltd Vernon Etherington

enquiries@sarniamutual.com

SGB Hire Retail John Herbert 01481 723711 ukinfo@beis.com www.sgb.co.uk/about/sgb-scaffolding/ci

Situations Recruitment Agency Limited Melissa Campbell team@situations.gg

S

Financial Services 01481 728444 www.smcl.co.gg

Financial Services 01481 723501 www.sarniamutual.com

Trades 01481 715475 www.sarnianroofing.com Leisure 01481 235571 www.sausmarezmanor.co.uk

Retail 01481 242100 www.scopefurnishing.co.uk

Skills Solutions Sharon Spruce contact@skillssolutionsci.co.uk Skipton International Jim Coupe info@skiptoninternational.com Smart Office Richard Lowe hello@smart-office.co.uk Smith Signs Ltd Dan Smith enquiries@smithsigns.co.uk Sofsync Ltd Susan Watson swatson@sofsync.co.uk Sommelier Wine Company Ltd Richard Allisette som.grapevine@cwgsy.net

Recruitment, HR & Payroll 01481 710639 www.situations.gg Education & Training 01481 735440 www.skillsetci.com Education & Training 07781 192366 www.skillssolutionsci.co.uk Financial Services 01481 727374 www.skiptoninternational.com Business Services 01481 740366 www.smart-office.co.uk Sign Makers 01481 247749 www.smithsigns.co.uk IT & Computing 07781 122449 www.sofsync.co.uk Food & Drink 01481 721677

SOUP Architects Ltd Max Babbe studio@souparchitects.com

Architects & Surveyors 07781 147667 www.souparchitects.com

Source Recruitment Specialists Julia Martin hello@source.gg

Recruitment, HR & Payroll 01481 701616 www.source.gg

Sovereign Trust Channel Islands Limited Stephen Hare ci@sovereigngroup.com

Financial Services 01481 729965 www.sovereigngroup.com

Specsavers Optical Group Dame Mary Perkins debbie.torode@gg.specsavers.com

Retail 01481 232458 www.specsavers.com

Specsavers Opticians Chris Goldsborough dir.guernsey@st.uk.specsavers.com

Health & Beauty 01481 723530 www.specsavers.com

SPF Private Clients (Channel Islands) Ltd Pierre Blampied pblampied@spf.gg

IFA 01481 715234 www.spf.gg

St Emilion Restaurant Nick Cirigliano

Food & Drink 01481 726059

St George’s Davina Sweet stgeorges@suremail.gg St John Training Services Guernsey Steve Ford firstaidtraining@cwgsy.net

St Pierre Park Hotel & Golf Resort Dina Le Lacheur reservations.stpierrepark@handpicked.co.uk

Hotels, Guest Houses & B&Bs 01481 721027 www.stgeorges-guernsey.com Education & Training 01481 247979 www.training.ambulance.org.gg Hotels, Guernsey Houses & B&Bs 01481 728282 www.stpierrepark.co.uk

St Sampson’s Constable & Douzaine The Constables stsampsonscontables@gov.gg

Parish Authority 01481 244130

Stan Brouard Group Bridget Foss info@stanbrouard.com

Retail 01481 252521 www.sbpi.co.uk

Standard Chartered Trust (Guernsey) Limited Financial Services Trevor Kelham 01481 721787 trevor.kelham@sc.com www.sc.com/gg Startup Guernsey Tony Brassell info@startup.gg

Advisory Services 01481 710043 www.startup.gg

State Street Alternative Investments Solutions (Guernsey) Financial Services Gerald Hough 01481 734700 ghough@statestreet.com www.statestreet.com/ci/en Steve Ferbrache & Co Ltd Steven Ferbrache steveferbrache@cwgsy.net Stopcost Ltd David Holt admin@stopcost.com Stratagem Nic Legg studio@stratagemonline.com Style Office Paul Watson office@stylegroupguernsey.com Sueco The Food Co Sue Wilson team@sueco.gg Sun Yachts Simon Hughes simon@sunyachts.co.uk Sure Jessica Bisson contact@sure.com Swallow Apartments Mark Hesse swallowapt@aol.com

Trades 07781 100685 Business Services 07781 413083 Advertising & Marketing 01481 724945 www.stratagemonline.com Business Services 01481 737044 www.stylegroupguernsey.com Food & Drink 01481 720969 www.sueco.gg Marine 01481 722161 www.sunyachts.co.uk Telecommunications 01481 700700 www.sure.com Hotels, Guest Houses & B&Bs 01481 249633

Sweet PR Nichole Sweetsur nichole@sweetpr.com

PR 07781 155188 www.sweetpr.com

Swoffers Limited Andre Austin sales@swoffers.co.uk

Property 01481 711766 www.swoffers.co.uk

Sydney Charles Group Philip Lepp info@sydneycharles.co.uk

T Target Auto Parts Ltd Martyn Le Vallee

target@cwgsy.net

Retail 01481 721928 www.targetautoparts.co.uk

Taste Of India Restaurant, The Food & Drink Tony Fernandes 01481 264516 joyce@cwgsy.net www.tasteofindiaci.com Technical Field Services International Ltd Gail Batiste tfsi@cwgsy.net Tiara Software Consultants Ltd Tim Rawles contact@tiara-ci.com Town Centre Partnership Ltd Jack Honeybill jackhoneybill@hotmail.com TPA Ltd Tony Tostevin info@tpagency.com

Recruitment, HR & Payroll 01481 729298 www.tfsi-ltd.com IT & Computing 01481 700616 www.tiara-ci.com Charity 07781 113464 www.towncentrepartnership.com Advertising & Marketing 01481 700070 www.tpacreative.com

Travel Counsellors - Chris Roberts Travel Chris Roberts 01481 712549 chris.roberts@travelcounsellors.com www.travelcounsellors.com/chris.roberts Travel Counsellors - Vaughan Davies Travel Vaughan Davies

01481 726837 vaughan.davies@travelcounsellors.com www.travelcounsellors.com/vaughan.davies Travel Solutions Fred Eulenkamp guernsey@travelsolutions.uk.com

Travel 01481 715145 www.travelsolutions.uk.com

Trinity Trust Company Limited Keith Le Poidevin info@trinitytrust.co.uk

Financial Services 01481 727429 www.trinitytrust.co.uk

Troalic A J & Sons Ltd Andrew Troalic ajtroalics@cwgsy.net Trust Corporation of the Channel Islands Limited Ken Wrigley ken.wrigley@trustcorpci.com TT Software Limited Tony Trenker admin@ttsoftware.gg TTC Travel Group Limited Michael Page michael.page@bookttcuk.com Tyrrell Dowinton Associates Ltd Paul Dowinton mail@tda.gg

Retail 01481 245363 Financial Services 01481 730430 www.trustcorpci.com IT & Computing 01481 700202 www.ttsoftware.gg Travel 01481 754771 www.thetravelcorporation.com Architects & Surveyors 01481 259959 www.tda.gg

Insurance Providers 01481 739970 www.sydneycharles.co.uk

67

W

U Urban Kitchen Food & Drink Andrew Pender 01481 736366 enquiries@urbankitchen.co.gg www.urbankitchen.gg

Vantage Marketing Limited Verienne Belcher verienne.belcher@vantage.gg Vaudin Stonemasons Ltd Lance Vaudin

vaudinstone@cwgsy.net Vazon Energy Elizaeth Landles

IT & Computing 01481 239460 www.valley-computers.co.uk Advertising & Marketing 01481 700660 www.vantage-marketing.co Trades 01481 248316 www.vaudinstone.com Consultants 01481 729881 vazon@vazon.gg

Vazon PR & Events (Metasis Ltd) Fleur Curzon fleur.curzon@vazon.co.uk

Event & Venue Services 01481 722424 www.vazon.co.uk

Vazon PR & Events (Metasis Ltd) Fleur Curzon fleur.curzon@vazon.co.uk

Event & Venue Services 01481 722424 www.vazon.co.uk

Vega Solutions Ltd Mandy Collings info@vegasolutions.co.uk Veneti Alan Jackson alan@veneti.co.uk Vision Networks Ltd Bill Mead sales@cctv.gg Vortex Public Relations Nigel Robson nigel@vortexpr.com

68

IT & Computing 0118 9711180 www.vegasolutions.co.uk Business Services 07781 457455 www.veneti.co.uk Security 01481 255414 www.cctv.gg PR / Media 01481 233080 www.vortexpr.com

Retail 01481 729222 www.waitrose.com Property 01481 740071 www.wattsandco.co

Watts & Co Limited Jo Watts info@wattsandco.co

Financial Services 01481 720581 www.weighbridge-trust.com

Weighbridge Trust Ltd Du Preez Vermeulen admin@weighbridge-trust.co.uk

V Valley Computer Services Ltd Gordon Dutton-Queripel sales@valley-computers.co.uk

Waitrose Guernsey Ian Burdekin manageradmiralpark@waitrose.co.uk

White & Company Steve Hammer guernsey.hq@whiteandcompany.co.uk

Removals 01481 736868 www.whiteandcompany.co.uk

White House Hotel Jonathan Watson hotel@herm-island.com

Hotels, Guest Houses & B&Bs 01481 722377 www.herm-island.com

Willis Management (Guernsey) Ltd Martin Best bestm@willis.com Window Service Centre Mark De la Rue wsc.ltd@cwgsy.net World Travel Ken Baker ken@worldtravel.gg WT Partnership (Guernsey) Ltd Nigel Carter guernsey@wtpartnership.com

Consultants 01481 720049 www.willis.com Manufacturers 01481 248743 www.windowservicecentre.com Travel 01481 252211 www.worldtravel.gg Architects & Surveyors 01481 723163 www.wtpartnership.com

X X-Ware Ltd, T/A JCS Barry Pitfield info@talkjcs.com

IT & Computing 03450 049 599 www.talkjcs.com

Getting from A to Z made eazy.

Barras Car Centre are proud to offer one of the most comprehensive A – Z business vehicle user packages available on the market today.

Whether you are a sole trader with one vehicle or a larger business with a fleet, we can offer a package which will guarantee you total peace of mind and ensures that your business will never be without essential transport.

This offer can also apply to other members of your team currently enjoying a car allowance.

Main features include: • Hyundai range of vehicles priced from just £6995.

(Normally £7495).

• 5 years free routine servicing.

• 5 years unlimited mileage manufacturer’s warranty.

• 5 years roadside assistance.

• Free collection/delivery or provision of free courtesy vehicle to ensure business continuity.

• Tailored/Individual funding packages available through Black Horse Offshore Limited subject to status and their normal terms and conditions • Same terms available to employees currently enjoying a car allowance scheme (subject to normal terms and conditions).

Barras Car Centre Ltd. a locally owned, family run, independent garage have enjoyed a 25 year relationship with the Hyundai marque. Now globally ranked a top 5 automotive manufacturer, the brand regularly achieves over 10% of the local retail new car market.

Should your business be considering replacing one or more vehicle at any time in the future, we would be delighted to advise you and provide a tailored financial package to suit your individual needs.

Simply call Paul Guilmoto, Sales Manager on 249915 and we will do the rest.

www.hyundai.co.uk

Barras Car Centre Ltd 01481 249915

Unit 3, Vale Garage Complex, Braye Road, Vale, GY3 5PA www.barrascarcentre.co.uk

Terms and conditions apply. See www.sure.com for details.

£5

£10

£20

500MB DATA 250 TEXTS 250 MINUTES 7 DAYS

2GB DATA 1000 TEXTS 1000 MINUTES 14 DAYS

5GB DATA 5000 TEXTS 5000 MINUTES 30 DAYS

Our tasty mobile Pay As You Go plans.

The more you top up, the better it gets.

Use your free data, texts and minutes to any local mobile, without eating into your credit value.

Ask in store for details or visit www.sure.com.