CEE18 INSIGHTS & TAKEAWAYS
ING Business – an omnichannel platform for business clients During the CEE SME Banking Club Conference 2018 in Warsaw (October 29-30), Adam Walendziewski (Digital Platforms Tribe Lead at ING Bank Slaski) presented ING Business, an omnichannel digital platform for SME, Mid Corp and Wholesale customers at ING Bank Slaski (Poland), as well as an impressive example of the success of the Agile way of working at the Bank.
Adam Walendziewski (ING Bank Śląski) during his presentation at the CEE SME Banking Club Conference 2018 in Warsaw (October 29-30)
Here, we publish key messages of Adam’s presentation: ING Business is an omnichannel digital platform for SME, Mid Corp and Wholesale customers which ING Bank Śląski treats as a single access point for all the products customers have with the Bank. ING Business consists of three layers: 1 – the most important ones, at the heart of the
application, are product layers. “We started with Cash Management products (accounts & transactions), then we added trade ﬁnance products, loans, ﬁnancial markets, leasing and more. Service layers cover product layers: requests (over 60 types of requests) related to ING Business products, e.g. requests for new loans, requests for new guarantees, etc. We have a communication module and a proxy management module to perform their changes
in the proxies and ensure the rights of the people in the system”. Almost all documents and agreements can be signed electronically without visiting a branch. These Service layers are covered with Touchpoint layers. The most important for now include the web browser, tablet version, native mobile apps for IOS and Android platforms and Webservice Host-2Host with the possibility to directly connect the customer’s API to the ING Business Ecosystem.