Service Offering

Within the audit, service offering considers all things operational – on and off the golf course, in the restaurant and across all communal areas – it is the

Analysing the provision of arrival information, giving directions to key facilities, obtaining contact details; as well as retail basics such asstock levels & merchandise presentation.

And, out on the course, elements such as the F&B offerings, the presence of the ranger, the management of speed of play, along with information provided by the starter/pro teamincluding pin positions, yardage markers, on-course maintenance, and general etiquette.

Delving into the dashboard, the data shows a large disparity of 26 percentage points between the regions average in comparison to 59club’s global podium performers. Meanwhile 18 points stand between Canada’s average and the best service providers in the region’s.