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FUTURE Qualification & Pricelist Choosing an awarding organisation is a big decision. We know that, and that's why we've worked hard to make our range of qualifications user friendly and as accessible as we can. Our qualifications are regulated by the following government bodies: • Office of Qualifications and Examinations Regulation, England (QFQUAL) • Department for Children, Education, Lifelong Learning and Skills, Wales (DCELLS) • Council for the Curriculum Examinations and Assessment, Northern Ireland (CCEA) FUTURE works closely with the regulatory bodies and key sector skills councils to develop a comprehensive range of OCF qualifications.

Using specialist knowledge of the sectors we work in along with our customer feedback, we have taken care to ensure that all of our qualifications are relevant to the workforce whilst remaining cost-effective for training providers.

Our qualifications are nationally recognised helping you achieve your potential and ambitions.

Browse through the sections in this catalogue for our list of qualifications offered in specific sectors. 2


Index Apprenticeships

Pages 5-21

Assessment & Quality Assurance

Page 26

Business & Administration

Page

5-6

Child Development & Well-Being

Page 27

Business Management

Page

7-8

First Aid

Page 28

Customer Service

Page

9-10

Food Safety

Page 29

Marketing

Page

11-12

Health & Safety

Page 30

Sales

Page

13-14

Health & Social Care

Page 31

Children & Young People’s Workforce

Page

15-16

Health & Social Care

Page

17-19

Teaching & Lecturing

Page 32

Health (Emergency Care)

Page

21

Additional Fees

Pages 33-34

Business Qualifications

Pages 22-25

Business Administration

Page

22

Business Management

Page

23

Customer Service

Page

24

Sales & Marketing

Page

25

Centre Approval

Page

33

Qualification Approval

Page

33

Centre Support

Page

34

Learner Transfers

Page

34

Replacement Certificates

Page

34

3


Product Catalogue Stationary

Page 35

Books

Pages 35-37 Achieving QTLS

Page

35

Early Childhood Studies

Page

36

Lifelong Learning Sector

Page

36

Professional Development

Page

37

Teaching Handbooks

Page

37

Delivery Costs

Page 38

4


Business & Administration Apprenticeships Framework - FR00568 Around 4.5 million people help to keep businesses running in the public, private and not-for-profit sectors. This framework is designed to meet the skills needs of employers by attracting new talent into a career in Business & Administration and help to up skill the workforce to replace those who leave.

INTERMEDIATE Intermediate apprentices will work in roles such as administrators, office juniors, receptionists, medical receptionists, junior legal secretaries or junior medical secretaries.  Administrator/Business Support Officer - Making and receiving telephone calls, helping with the organisation of meetings and events, dealing with travel requests, handling mail, record keeping and using electronic message systems and office equipment.  Office Junior - Taking notes, arranging travel and meetings, welcoming visitors, handling mail and using electronic message systems and office equipment.  Receptionist - Welcoming visitors, handling mail, making and receiving telephone calls, using electronic message systems and office equipment.

ADVANCED Advanced apprentices will work in roles such as administration executives/officers, administration team leaders, personal assistants or secretaries, office managers, administration team leaders, personal assistants or business development executives.  Administration Officer/Executive - Dealing with internal and external correspondence, organising meetings and events, producing documents, managing resources, managing office equipment, managing information.  Administration Team Leader/Office Supervisor - Dealing with internal and external correspondence, organising meetings and events, producing documents, managing resources, managing office equipment, managing information, managing administration systems, managing office facilities.  Personal Assistant - Making and receiving telephone calls, managing diaries, organising travel, organising meetings and events, handling correspondence, creating documents, developing presentations.  Secretary - Dealing with internal and external correspondence, organising meetings, taking minutes at meetings, managing diaries, producing documents, transcribing notes, managing information.

5


INTERMEDIATE - Level 2 (Pathway 1) – Intermediate Apprenticeship in Business & Administration APPRENTICESHIP QUALIFICATION CODE

IBAP1

QUALIFICATION TYPE

QUALIFICATION TITLE

GLH

CREDITS

QAN

Knowledge (K)

Level 2 Certificate in Principles of Business and Administration

104

13

600/3132/3

Competence (C)

Level 2 NVQ Certificate in Business and Administration

86

21

600/3162/1

REGISTRATION FEE

£144.00

ADVANCED - Level 3 (Pathway 1) – Advanced Apprenticeship in Business & Administration APPRENTICESHIP QUALIFICATION CODE

ABAP1

QUALIFICATION TYPE

QUALIFICATION TITLE

GLH

CREDITS

QAN

Knowledge (K)

Level 3 Certificate in Principles of Business and Administration

136

17

600/3146/3

Competence (C)

Level 3 NVQ Diploma in Business and Administration

167

40

600/3163/3

REGISTRATION FEE

£162.00

6


Business Management Apprenticeships Framework - FR00848 This framework is designed to meet the skills needs of employers of all sizes across the public, private and not-for-profit sectors. It will attract new talent into management and will help to up skill the workforce to replace those who leave or retire.

INTERMEDIATE

ADVANCED

Intermediate apprentices will work in job roles such as team leaders, floor managers, helpdesk managers and trainee supervisors. The Team Leading Intermediate Apprenticeship has been developed to support those working as team leaders, section leaders, floor managers, help desk managers, trainee supervisors, team co-ordinators and those working in a range of other team leader positions.

The Management Advanced Apprenticeship has been developed to support those working as first line managers, section managers, assistant managers, trainee managers, senior supervisors, junior non-commissioned officers (armed forces) and those working in a range of other management positions.

Managers play an integral role in supporting organisational objectives through a wide range of functions, such as: planning, allocating & monitoring the work Team Leaders play an integral role in supporting organisational objectives of a team, supporting team members, managing conflict, resolving problems, through a wide range of functions, including: monitoring work, giving feedback, project management, agreeing budgets and managing customer service. briefing teams, supporting team members, resolving problems, procuring supplies, project management and delivering and improving customer service. Apprentices who are undertaking the Management Advanced Apprenticeship are also likely to have some prior experience in a managerial or team leader role, although this is not a formal requirement.

7


Level 2 (Pathway 1) – Intermediate Apprenticeship in Team Leading APPRENTICESHIP QUALIFICATION CODE

ITLP1

QUALIFICATION TYPE

QUALIFICATION TITLE

GLH

CREDITS

QAN

Knowledge (K)

Level 2 Certificate in Team Leading Principles

35

13

600/3279/0

Competence (C)

Level 2 NVQ Certificate in Team Leading

80

17

600/3332/0

REGISTRATION FEE

£144.00

Level 3 (Pathway 1) – Advanced Apprenticeship in Business Management APPRENTICESHIP QUALIFICATION CODE

ABMP1

QUALIFICATION TYPE

QUALIFICATION TITLE

GLH

CREDITS

QAN

Knowledge (K)

Level 3 Certificate in Principles of Management

60

13

600/3317/4

Competence (C)

Level 3 NVQ Certificate in Management

130

25

600/3383/6

REGISTRATION FEE

£162.00

8


Customer Service Apprenticeships Framework - FR00725 The Customer Service Intermediate and Advanced Apprenticeships in England respond to the employer need for high levels of customer service skills within a wide range of organisations. Customer service skills are transferable across sectors and can be applied to many job roles.

INTERMEDIATE

ADVANCED

Intermediate Apprentices may be Customer Service Trainees, Assistants and Representatives/Agents, whilst Advanced Apprentices may be Customer Relationship Managers, Co-ordinators and Team Leaders.

It is likely that advanced apprentices will have some prior experience in a customer service role to allow them to complete the Advanced Apprenticeship, although this is not a formal requirement.

Intermediate apprentices will learn to communicate effectively with customers face to face, in writing, or by telephone. Resolve problems and improve customer relations, promote products and services, keep records, gather customer feedback, work in a team and develop complementary technical skills according to job role.

Advanced apprentices will learn to Communicate effectively with customers face to face, in writing, or by telephone. Resolve problems and improve customer relations, promote products and services, using software/office equipment to communicate, keep records, gather and analyse customer feedback and lead a team.

9


Level 2 (Pathway 1) – Intermediate Apprenticeship in Customer Service APPRENTICESHIP QUALIFICATION CODE

ICSP1

QUALIFICATION TYPE

QUALIFICATION TITLE

GLH

CREDITS

QAN

Knowledge (K)

Level 2 Certificate in Customer Service

115

13

600/2207/3

Competence (C)

Level 2 NVQ Certificate in Customer Service

192

28

600/2562/1

REGISTRATION FEE

£144.00

Level 3 (Pathway 1) – Advanced Apprenticeship in Customer Service APPRENTICESHIP QUALIFICATION CODE

ACSP1

QUALIFICATION TYPE

QUALIFICATION TITLE

GLH

CREDITS

QAN

Knowledge (K)

Level 3 Certificate in Customer Service

105

13

600/2208/5

Competence (C)

Level 2 NVQ Diploma in Customer Service

279

42

500/8823/3

REGISTRATION FEE

£162.00

10


Marketing Apprenticeships Framework - FR00731 This framework is designed to meet the skills needs of employers of all sizes across the public, private and not-for-profit sectors. It will attract new talent into the marketing industry and will help to up skill the workforce to meet employer skills priorities

INTERMEDIATE Intermediate Apprentices will work in job roles such as marketing assistant, market research assistant or events management assistant.  Event Management Assistant - Day-to-day liaison with sponsorship clients, supporting the organisation of events, preparing event speakers, helping to source suppliers and the on-the-day support of a wide range of event activities.  Junior Marketing Executive - Developing working relationships with stakeholders, communicating with target audience, producing marketing materials, writing marketing copy, supporting designers, helping organise events and conducting market research  Market Researcher - Liaising with clients, conducting research, supporting questionnaire development, carrying out surveys and supporting focus groups, analysing and interpreting data and presenting results

ADVANCED Advanced Apprentices will work in job roles such as marketing officer, advertising account executive or market researcher.  Advertising Account Executive - Handling a wide range of marketing activities for client's campaigns including direct mail, email, exhibitions, press advertising and market research and developing & sustaining good client relationships.  Marketing Assistant - Supporting marketing campaigns through planning and undertaking market research, organising the distribution of information, supporting event management, drafting press releases, dealing with clients and supporting colleagues.  Marketing Manager - Monitoring and assessing market trends, studying competitors' products and services, exploring ways of improving existing products and services, identifying target markets and communicating with them.  Market Research Executive - Co-ordinating research projects, analysing published data and statistics, evaluating past performance of products and services and undertaking direct market research through various mechanisms such as interviews, focus groups and consultation events  PR Officer - Using different media and communications to communicate developed messages, writing promotional material and press releases, producing brochures, leaflets and videos, organising press briefings and news conferences and setting up exhibitions and conferences 11


Level 2 (Pathway 1) – Intermediate Apprenticeship in Marketing APPRENTICESHIP QUALIFICATION CODE

IMP1

QUALIFICATION TYPE

QUALIFICATION TITLE

Knowledge (K)

Level 2 Certificate in the Principle of Marketing

Competence (C)

Level 2 NVQ Certificate in Marketing

GLH

CREDITS

QAN

15 82

21

600/3768/4

GLH

CREDITS

QAN

REGISTRATION FEE

£144.00

Level 3 (Pathway 1) – Advanced Apprenticeship in Marketing APPRENTICESHIP QUALIFICATION CODE

AMP1

QUALIFICATION TYPE

QUALIFICATION TITLE

Knowledge (K)

*Coming Soon*

Competence (C)

*Coming Soon*

REGISTRATION FEE

£

12


Sales Apprenticeships Framework - FR00729 This framework is designed to meet the skills needs of employers of all sizes across the public, private and not-for-profit sectors. It will attract new talent into Sales & Telesales and will help to up skill the workforce to meet employer skills priorities.

INTERMEDIATE

ADVANCED

Intermediate apprentices will work in job roles such as trainee sales advisors, sales consultants or sales executives.  Trainee Sales Adviser - Selling face-to-face or on the telephone, processing sales orders, supporting customers in obtaining finance for purchases, generating and qualifying sales leads, meeting after sales needs, making presentations and inputting and analysing sales data and competitor analysis.  Telesales Operator - Building rapport with customers, describing product and service benefits, negotiating and closing sales, gathering customer information, maintaining databases and processing orders.  Junior Sales Executive - Presenting products and services to customers, discussing customer requirements, maintaining knowledge of products/services, negotiating and closing sales, developing and maintaining relationships, obtaining sales information, complying with legal requirements and reviewing own sales performance.

Advanced apprentices will work in job roles such as sales/telesales team leaders, sales/telesales supervisors or customer relationship managers.  Sales Consultant - Supervising sales staff, negotiating & closing sales, analysing sales & competitor data, pricing for promotions, sales & customer service planning, assessing credit status of customers, contributing to the development and launch of new products and building and retaining sales relationships.  Sales Manager - Supporting the organisation through tasks such as recruiting and supporting sales staff, managing team performance, setting budgets/targets, building relationships with customers, maintaining knowledge of company’s products and services and maintaining awareness of competitors.  Telesales Professional - Prioritising personal sales activities and prospective new clients via the telephone, developing the client base of the business, motivating team members, updating telesales forecasts and targets, handling problems and providing excellent customer service to customers.  Salesperson - Negotiating, handling objections and closing sales, selling at exhibitions, meeting customers after sales needs, developing sales proposals and developing and implementing sales call plans.

13


Level 2 (Pathway 1) – Intermediate Apprenticeship in Sales & Telesales APPRENTICESHIP QUALIFICATION CODE

ISTP1

QUALIFICATION TYPE

QUALIFICATION TITLE

GLH

CREDITS

Knowledge (K)

Level 2 Certificate in the Principles of Sales

131

18

Competence (C)

Level 2 NVQ Certificate in Sales

124

22

600/3721/0

QAN

QAN

REGISTRATION FEE

£144.00

Level 3 (Pathway 1) – Advanced Apprenticeship in Sales & Telesales APPRENTICESHIP QUALIFICATION CODE

ASTP1

QUALIFICATION TYPE

QUALIFICATION TITLE

GLH

CREDITS

Knowledge (K)

Level 3 Certificate in the Principles of Sales

119

16

Competence (C)

Level 3 NVQ Diploma in Sales

210

37

600/3720/9

REGISTRATION FEE

£162.00

14


Children & Young People’s Workforce Apprenticeships Framework - FR00846 This framework is to develop knowledge and skills relating to the Children & Young People’s Workforce.

INTERMEDIATE

ADVANCED

The Intermediate Apprenticeship qualification confirms competence under supervision in these areas and serves as a progression pathway to the required qualification at level 3 and above for registration and regulatory requirements in the sector.

The Advanced Apprenticeship qualification confirms competence in this area and serves as the required qualification (for all new practitioners) for registration and regulatory requirements in the early learning and childcare sector, and children's social care (including residential care).  Nursery Worker/Supervisor - Often working in a supervisory role (but not necessarily) within a nursery/early learning and childcare setting, providing care for young children.  Childminder - Providing care for children in the childminder's own home. Working without supervision  Nursery Nurse / Nursery Teaching Assistant - Delivering the Early Years Foundation Stage within a maintained school setting.

  

Early Years Worker/Assistant - Working under supervision within an early learning/childcare setting, usually caring for young children, e.g. pre-school, childminder, nursery, crèche. Care Worker/Assistant - working under supervision in a social care setting with children aged 0-19yrs. Assistant Youth Support & Community Worker - working under supervision with young people in a youth/community setting.

15


Level 2 (Pathway 1) – Intermediate Apprenticeship in Children and Young People's Workforce APPRENTICESHIP QUALIFICATION CODE

ICYPWP1

QUALIFICATION TYPE

QUALIFICATION TITLE

GLH

CREDITS

QAN

ERR

Level 2 Award in Employment Responsibilities and Rights in Health, Social Care or Children and Young People’s Settings

24

3

600/0342/X

Combined (CB)

Level 2 Certificate for the Children and Young People’s Workforce

267

35

600/1916/5

REGISTRATION FEE

£95.00

Level 3 (Pathway 1) – Advanced Apprenticeship in Early Learning & Childcare and Children &Young People’s Social Care APPRENTICESHIP QUALIFICATION CODE

AELCCYPSCP1

QUALIFICATION TYPE

QUALIFICATION TITLE

GLH

CREDITS

QAN

ERR

Level 2 Award in Employment Responsibilities and Rights in Health, Social Care or Children and Young People’s Settings

24

3

600/0342/X

Combined (CB)

Level 3 Diploma for the Children and Young People’s Workforce

442

65

600/1480/5

REGISTRATION FEE

£113.00

16


Health & Social Care Apprenticeships Framework - FR00501 The Health and Social Care framework covers care workers, personal assistants, domiciliary care workers community, support and outreach workers, supervisors, senior care workers in adult social care and for example healthcare assistants or clinical support workers in the health sector. It's suitable for those working in the NHS, with private health care or social care providers, local authorities and voluntary organisations.

INTERMEDIATE - Pathway 1 The adult social care general pathway for the intermediate level apprenticeships is suitable for those working in care roles in social care settings. On completing the qualifications required on this pathway the total number of credits which an apprentice will attain on the Qualifications and Credit Framework (QCF) equals to 66 which exceeds the SASE-required minimum of 37 credits. The apprentice will also attain 3 credits for completing the ERR and 10 notional credits for completing the two transferable skills required by this framework. The total number of credits awarded upon completion of this pathway is 79. These roles provide vital assistance to healthcare professionals in diagnosing, treating and caring for patients. Many are involved in looking after the wellbeing and comfort of patients. They work in a variety of settings, depending upon their role, including clinics, peoples' homes and hospitals.

INTERMEDIATE – Pathway 2 This pathway is suitable for those working as healthcare assistants or healthcare support workers in the health sector for example. On completing the Diploma qualification required on this pathway the number of credits which an apprentice will attain on the Qualifications and Credit Framework (QCF) is 46 which exceed the SASE-required minimum of 37 credits. The apprentice will also attain 3 credits for completing the ERR and 10 notional credits for completing the two transferable skills required by this framework. The total number of credits awarded upon completion of this pathway is 59. These roles provide vital assistance to healthcare professionals in diagnosing, treating and caring for patients. Many are involved in looking after the wellbeing and comfort of patients. They work in a variety of settings, depending upon their role, including clinics, peoples' homes and hospitals.

17


Level 2 (Pathway 1) – Intermediate Apprenticeship for Adult Social Care APPRENTICESHIP QUALIFICATION CODE

IASCP1

QUALIFICATION TYPE

QUALIFICATION TITLE

GLH

CREDITS

QAN

ERR

Level 2 Award in Employment Responsibilities and Rights in Health, Social Care or Children and Young People’s Settings

24

3

600/0342/X

Knowledge (K)

Level 2 Certificate in Preparing to Work in Adult Social Care

179

20

600/0822/2

Competence (C)

Level 2 Diploma in Health and Social Care (Adults) for England

319

46

501/2302/6

REGISTRATION FEE

£185.00

Level 2 (Pathway 2) – Intermediate Apprenticeship for the Health Sector APPRENTICESHIP QUALIFICATION CODE

IHSP2

QUALIFICATION TYPE

QUALIFICATION TITLE

GLH

CREDITS

QAN

ERR

Level 2 Award in Employment Responsibilities and Rights in Health, Social Care or Children and Young People’s Settings

24

3

600/0342/X

Combined (CB)

Level 2 Diploma in Health and Social Care (Adults) for England

319

46

501/2302/6

REGISTRATION FEE

£113.00

18


Health & Social Care Apprenticeships Framework - FR00501 The Health and Social Care framework covers care workers, personal assistants, domiciliary care workers community, support and outreach workers, supervisors, senior care workers in adult social care and for example healthcare assistants or clinical support workers in the health sector. It's suitable for those working in the NHS, with private health care or social care providers, local authorities and voluntary organisations.

ADVANCED - Pathway 1 The adult social care general pathway for Advanced level Apprenticeships is suitable for those working in some lone worker or supervisory care roles in social care settings. On completing the qualifications required on this pathway the total number of credits which an apprentice will attain on the Qualifications and Credit Framework (QCF) equals to 79 which exceeds the SASE-required minimum of 37 credits. The apprentice will also attain 3 credits for completing the ERR and 10 notional credits for completing the two transferable skills required by this framework. The total number of credits awarded upon completion of this pathway is 92.

ADVANCED – Pathway 2 The health sector pathway for Advanced level Apprenticeships is suitable for those working as healthcare assistants with supervisory duties for example. On completing the Diploma qualification required on this pathway the number of credits which an apprentice will attain on the Qualifications and Credit Framework (QCF) equals to 58 which exceeds the SASE-required minimum of 37 credits. The apprentice will also attain 3 credits for completing the ERR and 10 notional credits for completing the two transferable skills required by this framework. The total number of credits awarded upon completion of this pathway is 71.

19


Level 3 (Pathway 1) – Advanced Apprenticeship for Adult Social Care APPRENTICESHIP QUALIFICATION CODE

AASCP1

QUALIFICATION TYPE

QUALIFICATION TITLE

GLH

CREDITS

QAN

ERR

Level 2 Award in Employment Responsibilities and Rights in Health, Social Care or Children and Young People’s Settings

24

3

600/0342/X

Knowledge (K)

Level 3 Certificate in Preparing to Work in Adult Social Care

190

21

600/0703/5

Competence (C)

Level 3 Diploma in Health and Social Care (Adults) for England

315

58

600/1500/7

REGISTRATION FEE

£185.00

Level 3 (Pathway 2) – Advanced Apprenticeship for the Health Sector APPRENTICESHIP QUALIFICATION CODE

AHSP2

QUALIFICATION TYPE

QUALIFICATION TITLE

GLH

CREDITS

QAN

ERR

Level 2 Award in Employment Responsibilities and Rights in Health, Social Care or Children and Young People’s Settings

24

3

600/0342/X

Combined (CB)

Level 3 Diploma in Health and Social Care (Adults) for England

315

58

600/1500/7

REGISTRATION FEE

£113.00

20


Health Apprenticeship Framework - FR00608 This framework aims to provide the skills and knowledge required to become a competent Emergency Care Assistant within the emergency care workforce. The role involves responding to emergency calls to provide care to patients, driving ambulance vehicles, assisting paramedics, using medical/life support equipment, providing and collecting information at the scene, and completing documentation.

The intermediate apprentice will learn to respond to emergency calls as part of an A&E crew, assist Paramedic, drive ambulance vehicle and ensure it is clean, appropriately stocked and has fuel. Use, store, transport and care for medical and life support equipment, complete documentation, use communication equipment (eg. radios/telephones).

Level 2 (Pathway 1) – Intermediate Apprenticeship in Health (Emergency Care Assistance) APPRENTICESHIP QUALIFICATION CODE

IHEMAP1

QUALIFICATION TYPE

QUALIFICATION TITLE

GLH

CREDITS

QAN

ERR

Level 2 Award in Employment Responsibilities and Rights in Health, Social Care or Children and Young People’s Settings

24

3

600/0342/X

Combined (CB)

Level 2 Diploma in Emergency Care Assistance

388

45

501/2246/0

REGISTRATION FEE

£113.00

21


Business Qualifications Business & Administration The Administration qualifications offered by Future develop the skills and abilities of the learner to plan and organise people and resources efficiently. Learners will gain an understanding of how to engage in a common set of functions to meet the organisations goals.

QUALIFICATION TITLE

QUALIFICATION REGISTRATION FEE

UNIT ONLY REGISTRATION FEE

CREDITS

QAN

L2CPBA

Level 2 Certificate in Principles of Business and Administration

£80.00

£15.00

13

600/3132/3

L2NVQCBA

Level 2 NVQ Certificate in Business and Administration

£80.00

£15.00

21

600/3162/1

L3CPBA

Level 3 Certificate in Principles of Business and Administration

£80.00

£15.00

17

600/3146/3

L3NVQDBA

Level 3 NVQ Diploma in Business and Administration

£100.00

£15.00

40

600/3163/3

QUALIFICATION CODE

22


Business Qualifications Business Management An important part of any organisation, Business Management gives learners the ability to plan, organise and lead a team to accomplish desired goals and objectives using available resources efficiently and effectively.

QUALIFICATION TITLE

QUALIFICATION REGISTRATION FEE

UNIT ONLY REGISTRATION FEE

CREDITS

QAN

L2CTLP

Level 2 Certificate in Team Leading Principles

£80.00

£15.00

13

600/3279/0

L2NVQCTL

Level 2 NVQ Certificate in Team Leading

£80.00

£15.00

17

600/3332/0

L3CPM

Level 3 Certificate in Principles of Management

£80.00

£15.00

13

600/3317/4

L3NVQCM

Level 3 NVQ Certificate in Management

£100.00

£15.00

25

600/3383/6

L5NVQDM

Level 5 NVQ Diploma in Management

£100.00

£15.00

38

600/3384/8

L7NVQDM

Level 7 NVQ Diploma in Management

£125.00

£15.00

45

600/2183/4

QUALIFICATION CODE

23


Business Qualifications Customer Service Customer Service plays a vital role in any organisation by providing a service to a customer before, during and after purchase. Futures list of qualifications will help learners develop the key skills to enhance a company’s level of customer satisfaction while also developing the ability to generate income and revenue.

QUALIFICATION TITLE

QUALIFICATION REGISTRATION FEE

UNIT ONLY REGISTRATION FEE

CREDITS

QAN

L2CCS

Level 2 Certificate in Customer Service

£80.00

£15.00

13

600/2207/3

L2NVQCCS

Level 2 NVQ Certificate in Customer Service

£80.00

£15.00

28

600/2562/1

L3CCS

Level 3 Certificate in Customer Service

£80.00

£15.00

13

600/2208/5

L3NVQDCS

Level 3 NVQ Diploma in Customer Service

£100.00

£15.00

42

500/8823/3

QUALIFICATION CODE

24


Business Qualifications

Sales & Marketing Future’s suite of Sales and Marketing qualifications helps learners to identify and satisfy the customer. Through Future’s range of marketing qualifications students will gain an understanding of how to identify products and services that may be of interest to customers. Future’s Sales qualifications will develop strategy skills and techniques to locate and manage customer contacts. QUALIFICATION CODE

QUALIFICATION TITLE

QUALIFICATION REGISTRATION FEE

UNIT ONLY REGISTRATION FEE

L2CPS

Level 2 Certificate in the Principles of Sales

£80.00

£15.00

L2NVQCS

Level 2 NVQ Certificate in Sales

£80.00

£15.00

L2CPM

Level 2 Certificate in the Principles of Marketing

£80.00

£15.00

L2NVQCM

Level 2 NVQ Certificate in Marketing

£80.00

£15.00

L3CPS

Level 3 Certificate in the Principles of Sales

£80.00

£15.00

L3NVQDS

Level 3 NVQ Diploma in Sales

£100.00

£15.00

CREDITS

QAN *coming soon*

22

600/3721/0 *coming soon*

21

600/3768/4 *coming soon*

37

600/3720/9

25


Assessment & Quality Assurance The qualifications in Future’s Assessment and Quality Assurance of Assessment Suite are suitable for staff assessing and quality assuring both competency and noncompetency based vocational qualifications within their areas of occupational competence. These qualifications have been revised and rewritten by the sector skills council and replace the A1/A2 awards for Assessors, the V1 award for Internal Verifiers and the V2 for External Verifiers. In the new qualifications knowledge, understanding and performance have been spilt into separate units.

QUALIFICATION CODE

QUALIFICATION TITLE

QUALIFICATION REGISTRATION FEE

UNIT ONLY REGISTRATION FEE

CREDITS

QAN

L3AUPPA

Level 3 Award in Understanding the Principles and Practices of Assessment

£40.00

£15.00

3

501/1864/X

L3AACWE

Level 3 Award in Assessing Competence in the Work Environment

£45.00

£15.00

9

501/1866/3

L3AAVRA

Level 3 Awards in Assessing Vocationally Related Achievement

£45.00

£15.00

9

501/1863/8

L3CAVA

Level 3 Certificate in Assessing Vocational Achievement

£80.00

£15.00

15

501/1865/1

£40.00

£15.00

6

501/2178/9

£45.00

£15.00

12

501/2161/3

£80.00

£15.00

17

501/2177/7

L4AUIQAAPP L4AIQAAPP L4CLIQAAPP

Level 4 Award in Understanding the Internal Quality Assurance of Assessment Processes and Practice Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice Level 4 Certificate in Leading the Internal Quality Assurance of Assessment Processes and Practice

Buy our Assessment & Quality Assurance qualifications along with our Teaching & Lecturing qualifications to receive a 10% discount

26


Child Development & Well-Being Future’s suite of Child Development & Well-Being qualifications have been developed to provide learners with the skills and knowledge to be able to work with Children and Young People from birth to nineteen years old and their families. Suitable for working in voluntary, part or full time employment, these qualifications play a key role in instilling confidence in employers, young people and their families.

QUALIFICATION CODE

QUALIFICATION TITLE

QUALIFICATION REGISTRATION FEE

UNIT ONLY REGISTRATION FEE

CREDITS

QAN

L2CCYPW

Level 2 Certificate for The Children and Young People's Workforce

£80.00

£15.00

35

600/1916/5

L3DCYPW

Level 3 Diploma for The Children and Young People's Workforce

£100.00

£15.00

65

600/1480/5

27


First Aid Employers have a responsibility to provide First Aid care on their premises for staff and have a duty of care toward visitors to their premises. They must ensure that First Aid provision is adequate and they have sufficiently qualified First Aiders at all times. Future’s First Aid qualifications have been developed to help businesses meet their legal requirements as well as, in some cases, being specific to certain sectors or industries. Future’s is also approved by the HSE in GB and Northern Ireland to issue the new Emergency First Aid at Work qualification for the purposes of the Health and Safety (First Aid) Regulations.

QUALIFICATION CODE

QUALIFICATION TITLE

QUALIFICATION REGISTRATION FEE

UNIT ONLY REGISTRATION FEE

CREDITS

QAN

L2BFA

Level 2 Certificate in Basic First Aid (NQF)

£15.00

-

-

-

L2ACPRAED

Level 2 Award in Cardiopulmonary Resuscitation and Automated External Defibrillation

£15.00

-

1

600/1616/4

L2AEFAW

Level 2 Award in Emergency First Aid at Work

£15.00

-

1

501/1284/3

L2AEFAWNI

Level 2 Award in Emergency First Aid at Work (Northern Ireland)

£15.00

-

1

501/1284/3

L2AAFA

Level 2 Award in Activity First Aid

£20.00

-

2

501/0235/7

L2APFA

Level 2 Award in Paediatric First Aid

£20.00

-

2

500/7466/0

28


Food Safety Laws governing Food Safety require all food handlers to be trained according to their level of food handling activities in the workplace. Future’s Food Safety qualifications are suitable for anyone working in settings where food is prepared, cooked, served or produced in the catering industry.

QUALIFICATION CODE

QUALIFICATION TITLE

QUALIFICATION REGISTRATION FEE

UNIT ONLY REGISTRATION FEE

CREDITS

QAN

L2AFSC

Level 2 Award in Food Safety in Catering

£8.50

-

1

600/1306/0

L3ASFSC

Level 3 Award In Supervising Food Safety in Catering

£30.00

-

3

600/1367/9

L4AMFSC

Level 4 Award In Managing Food Safety in Catering

£40.00

-

6

600/1368/0

29


Health & Safety The Health and Safety at Work Act requires employers to provide a safe and healthy workplace for their staff and ensure that the right procedures, policies and systems are in place to maintain this. The Future range of Health and Safety qualifications has been developed both for those new to Health and Safety as well as those looking to further their understanding and knowledge in the area.

QUALIFICATION CODE

QUALIFICATION TITLE

QUALIFICATION REGISTRATION FEE

UNIT ONLY REGISTRATION FEE

CREDITS

QAN

L1AFSA

Level 1 Award in Fire Safety Awareness

£8.50

-

1

501/1634/4

L1AHSW

Level 1 Award in Health and Safety in the Workplace

£8.50

-

1

501/2237/X

L2ACRA

Level 2 Award in COSHH Risk Assessment

£8.50

-

2

501/1887/0

L2AFRA

Level 2 Award in Fire Risk Assessment

£8.50

-

2

501/2215/0

L2AFSP

Level 2 Award in Fire Safety Principles

£8.50

-

1

501/1629/0

L2AHSW

Level 2 Award in Health and Safety in the Workplace

£8.50

-

1

501/1399/9

L2AMHRA

Level 2 Award in Manual Handling Risk Assessment

£8.50

-

2

501/1893/6

L2ARA

Level 2 Award in Risk Assessment

£8.50

-

2

501/1888/2

L2ASMH

Level 2 Award in Safe Moving and Handling

£8.50

-

2

501/2265/4

L3AHSW

Level 3 Award in Health and Safety in the Workplace

£30.00

-

3

501/1400/1

L4AHSW

Level 4 Award in Health and Safety in the Workplace

£45.00

-

6

600/3770/2

30


Health & Social Care Across the country, the Health and Social Care Sector provides people with support and assistance with their physical or emotional care, daily living needs or too maintain their independence. This suite of qualifications has been designed for those working in Health and Social Care and aims to recognise the skills and competencies of learners within the sector. Currently these qualifications are intended for those who work in England. Future is seeking accreditation for qualifications specific to Wales and Northern Ireland. QUALIFICATION CODE

QUALIFICATION TITLE

QUALIFICATION REGISTRATION FEE

UNIT ONLY REGISTRATION FEE

CREDITS

QAN

L2AERRHSCCYPS

Level 2 Award in Employment Responsibilities and Rights in Health, Social Care or Children and Young People's Settings

£25.00

-

3

600/0342/X

L2APCI

Level 2 Award in the Prevention and Control of Infection

£35.00

-

7

500/5832/2

L2CDC

Level 2 Certificate in Dementia Care

£80.00

£15.00

18

600/1765/X

L2CPWASC

Level 2 Certificate in Preparing to Work in Adult Social Care

£80.00

£15.00

20

600/0822/2

L2DECA

Level 2 Diploma in Emergency Care Assistance

£100.00

£15.00

45

501/2246/0

L2DHSCAE

Level 2 Diploma in Health and Social Care (Adults) for England

£100.00

£15.00

46

501/2302/6

L3CDC

Level 3 Certificate in Dementia Care

£80.00

£15.00

21

600/1767/3

L3CPWASC

Level 3 Certificate in Preparing to Work in Adult Social Care

£80.00

£15.00

21

600/0703/5

L3DHSCAE

Level 3 Diploma in Health and Social Care (Adults) for England

£100.00

£15.00

58

600/1500/7

L5DLHSCCYPS

Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services (England)

£120.00

£15.00

80

600/1475/1

31


Teaching & Lecturing Future’s teaching and lecturing suite offers professional qualifications for people involved in the teaching, support, training and development of learners in the Lifelong Learning Sector. From September 2007 onward, all new teachers in the Lifelong Learning Sector have been required to gain a basic minimum standard/license to practice. As such, Future’s Level 3 Award in Preparing to Teach in the Lifelong Learning Sector is ideal for new entrants to post compulsory education/training. Progression can be achieved through further Future courses such as the Level 4 Award in Preparing to Teach in the Lifelong Learning Sector, the Level 3 and 4 Certificate in Teaching in the Lifelong Learning Sector and the Level 5 Diploma in Teaching in the Lifelong Learning Sector.

QUALIFICATION TITLE

QUALIFICATION REGISTRATION FEE

UNIT ONLY REGISTRATIO N FEE

CREDITS

QAN

L3APTLLS

Level 3 Award in Preparing to Teach in the Lifelong Learning Sector

£40.00

-

6

500/6212/8

L3CTLLS

Level 3 Certificate in Teaching in the Lifelong Learning Sector

£80.00

£15.00

24

500/8033/7

L4APTLLS

Level 4 Award in Preparing To Teach In The Lifelong Learning Sector

£40.00

-

6

500/7491/X

L4CTLLS

Level 4 Certificate in Teaching in the Lifelong Learning Sector

£80.00

£15.00

24

501/1413/X

L5DTLLS

Level 5 Diploma in Teaching in the Lifelong Learning Sector

£165.00

£15.00

121

501/2312/9

QUALIFICATION CODE

Buy our Teaching & Lecturing qualifications along with our Assessment & Quality Assurance qualifications to receive a 10% discount

32


Additional Fees Centre Approval To offer FUTURE qualifications, you will need to be recognised by us and become an Approved Centre. You can find out more about becoming an Approved Centre by visiting our website www.futurequals.com

New centres will require an Approval Visit on site to ensure our regulatory requirements are met. However if you are already approved with another national awarding organisation, it may be possible for our team to carry out a “desktop” visit providing you can supply your latest SV/EV report from that organisation.

Centre Approval Fee

£350

Centre Renewal Fee

£175

All approved centres are required to renew their account with FUTURE every 12 months.

Qualification Approval The qualification approval fee is a flat rate fee per suite of qualifications. Suite of Qualifications Fee

£200

If new qualifications are added to a suite that you are already approved for, then you may add these to your portfolio completely free of charge.* *Subject to your centre providing occupational competence 33


Additional Fees Centre Support We offer each of our centres complete support through a range of visits and remote monitoring activities and there is no charge when the monitoring forms part of our standing support services. However, if we need to arrange a visit in relation to non-compliance or if your centre has requested an additional visit for any reason, we may apply fees according to the schedule below. Centre Support

On Site – Half Day

£175.00

On Site – Full Day

£350.00

If you are based overseas, you will also be required to cover the costs of travel, accommodation and the time required to travel to you centre. Please contact FUTURE for further information.

Learner Registration Amendments If FUTURE have to make amendments to a Learner profile after the Learner has been registered by the centre, the fee below will be applied per Learner. Per Learner

£10.00

Learner Transfers If you wish to transfer a Learner from one qualification to another or from one centre to another, then the fee below is applied. Per Learner

£20.00

Replacement Certificate If we have to re-issue a certificate due to a mistake made by your centre (e.g. Learner name inputted incorrectly or if a certificate has been lost) then the fee below is applied. Replacement Certificate

£15.00 34


FUTURE Product Catalogue Stationery Product Code

Product Description

Price

FF001

FUTURE Conference Folder - Black

£10.00

FF002

FUTURE Ring-Bind Folder - Medium

£5.00

FP001

FUTURE Pen – Black

£1.00

Product Code

Product Description

Price

LMAQ0001

Assessing Learning in the Lifelong Learning Sector (3rd Edition)

£13.99

LMAQ0002

Communicating with Learners in the Lifelong Learning Sector

£13.99

LMAQ0003

Learning Theory and Classroom Practice in the Lifelong Learning Sector

£14.99

LMAQ0004

Quality Assurance and Evaluation in the Lifelong Learning Sector

£14.99

LMAQ0005

Teaching 14-19 Learner in the Lifelong Learning Sector

£13.99

LMAQ0006

Teaching with E-Learning in the Lifelong Learning Sector (2nd Edition)

£13.99

LMAQ0007

Teaching, Tutoring and Training in the Lifelong Learning Sector (4th Edition)

£18.99

Books – Achieving QTLS

35


Books – Early Childhood Studies Product Code

Product Description

Price

LMEC001

Child Development for Early Childhood Studies

£14.99

LMEC002

Childhood in Society for Early Childhood Studies

£13.99

LMEC003

Early Childhood Studies (3rd Edition)

£18.99

LMEC004

Early Childhood Studies Reflective Reader

£14.99

LMEC005

Exploring Play for Early Childhood Studies

£14.99

Books – Lifelong Learning Sector Product Code

Product Description

Price

LMLL0001

Delivering Employability Skills in the Lifelong Learning Sector

£12.99

LMLL0002

Equality and Diversity in the Lifelong Learning Sector

£11.99

LMLL0003

Passing CTLLS Assessments

£13.99

LMLL0004

Passing PTLLS Assessments

£11.99

LMLL0005

Planning and Enabling Learning in the Lifelong Learning Sector (2nd Edition)

£14.99

LMLL0006

Preparing to Teach in the Lifelong Learning Sector (4th Edition)

£13.99

LMLL0007

Principles and Practice of Assessment in the Lifelong Learning Sector (2 nd Edition)

£14.99

LMLL0008

Study Skills for PTLLS

£12.99

36


Books – Professional Development Product Code

Product Description

Price

LMPD0001

Leadership and Leading Teams in the Lifelong Learning Sector

£16.99

LMPD0002

Maintaining Your Licence to Practice

£14.99

LMPD0003

Mentoring in the Lifelong Learning Sector

£14.99

Product Code

Product Description

Price

LMTH0001

Achieving your Masters in Teaching and Learning

£14.99

LMTH0002

Study Skills for your Masters in Teaching and Learning

£16.99

Books – Teaching Handbooks

37


Delivery Costs

Royal Mail Recorded Delivery

£5.00

Express Courier Delivery

£8.00

Next Day Delivery – 9.30AM

£25.00

38


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Qualification & Pricelist