when you’re having to
at every investment you need a world-class IT Service Management Solution in your corner. One that provides end-to-end visibility and control of your IT Services and related infrastructure. Spanning the Service Desk to the server. Powered by a Federated Service Management CMDB at its core. You need IT Service Management made simple. The EMC Infra way. Put yourself in a winning position with the EMC Infra Service Desk. For rapid deployment and intelligent integration with existing IT infrastructure, faster ITIL implementation with process automation and cost-effective compliance, it’s the solution you’ve been looking for.
FREE WHITEPAPER Achieving Best Practice with Service Desk Automation
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Visit www.infra.co.uk to access COMPLIMENTARY WHITEPAPERS, industry reports and technology audits to plan your ‘service – centric’ strategy today.
This paper examines the role of automated processes in the delivery of IT Service Management efficiency and best practice compliance. Service Desk Automation is the use of software tools to automate ITIL processes within an organization and remove the burden of compliance from staff and management. This paper argues strongly for an automation approach as it brings many benefits to an organization.
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