DIRECTORY
IT Service Management Systems EMC
Tower, Great West Road, Brentford, TW8 9AN, UK T: +44 (0)208 758 6750 F: +44 (0)208 758 6751 W: http://uk.emc.com/smarts/itil C: Suhela Dighe, Marketing Director E: EMCsmartsEMEA@emc.com As part of EMC’s Resource Management solutions, EMC Smarts for ITIL process automation and CMDB strategy empower customers to roll out their ITIL initiatives with minimum risk, automatically populate their CMDB with real-time information on Network, Server and Application resources.
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EPICOR
IXIF LIMITED
: 1 The Arena, Downshire Way, Bracknell, Berkshire, RG21 1PU T: 0800 3161155 F: 01344 468020 W: www.epicor.com C: Rachel Barber-Kebby E: Euromarketing@epicor.com With over 20 years experience and 15,000 customers, Epicor is a leading provider of ITSM Solutions. Epicor ITSM provides a robust set of service management features that supports the key IT processes outlined by the ITIL.
Connect House, 21 Willow Lane, Mitcham, Surrey, CR4 4NA
FRONTRANGE SOLUTIONS
HORNBILL SYSTEMS
T: F: W: C: E:
020 8274 3359 020 8274 3393 www.ixif.net Royston Adamson-Green rag@ixif.net
IXIF’s MidGuard is a critical component within the ITIL framework Best Practice for Service Delivery and Service Level Agreement reporting. IXIF is also a Jacarta Platinum Reseller for environmental monitoring products, essential for lowering your carbon footprint in the Datacentre.
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100 Longwater Avenue, GreenPark, Reading, RG2 6GP T: +44 (0)870 401 7300 F: +44 (0)870 401 7301 W: www.frontrange.co.uk C: Kirsty Waller E: Kirsty.waller@frontrange.com With over 8500 customers worldwide, FrontRange are the leading provider of consolidated IT Service solutions, including: • HEAT Service & Support – Award-winning Incident Management & Helpdesk Automation • FrontRange ITSM – Fully integrated, scalable, ITIL aligned IT Service & Infrastructure Management.
INFRA CORPORATION
Connaught House, Portsmouth Road, Send, Surrey GU23 7JY T: +44 (0) 148 321 3200 F: +44 (0) 148 321 3201 W: www.infra.co.uk C: Lindsay Potter E: Lindsay.potter@infra.co.ukm Infra is the international developer of 100% web-based ITSM solution infraEnterprise - including Incident, Problem, Change, Configuration, Release, Availability and Service Level Management. infraEnterprise supports industry best practice methodology such as ITIL and KCS, delivering best value for comparative depth of functionality.
Ares, Odyssey Business Park, West End Road, Ruislip, HA4 6QD T: 020 8582 8282 F: 020 8582 8288 W: www.hornbill.com C: Sales E: info@hornbill.com Supportworks’ Enterprise Support Platform (ESP) provides a fully integrated platform for automating and managing Service Management related processes. Supportworks ESP is the foundation of Hornbill’s ITIL, Helpdesk, Customer, HR and Industry Support solutions. Supportworks ITSM is certified Pink Verify Enhanced.
IT Service Management Consultants ICORE
60 Lombard Street, London. EC3V 9EA T: +44 (0) 207 464 8414 F: +44 (0) 207 464 8888 W: www.icore-ltd.com C: Jane Tweddle – iCore Sales & Marketing Director E: info@icore-ltd.com The UK’s largest independent service management consultancy, this year iCore celebrates ten years in operation. Our services include maturity assessment, process design and development, service improvement and more. iCore has consultants who are fully qualified in ITIL, COBIT, ISO20000 and PRINCE2.
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