2013 211 central east ontario needs & trends by 211 Central East Ontario

Central East Ontario #1 Utilities & Housing Programs #2 Financial Assistance #3 Health Services #4 Home Supports #5 Legal Services #6 Federal Government #7 Mental Health/Addictions #8 Food Programs #9 Provincial Government #10 Transportation

Central East Ontario

Caller Need Categories

59,648 Calls

In 2013 We Served:

Answered in 2013 17% increase over 2012

13% of Households in Central East or 5% of the population

Calls by Location in Central East Ontario County/District Simcoe Muskoka Bruce Grey Haliburton Kawartha Lakes Peterborough Northumberland Huron County Perth County Parry Sound Outside Region Total

Population 446,063 58,047 66,102 92,568 17,026 73,214 134,933 82,126 59,100 75,122 42,162

Households 169,463 23,646 27,447 38,042 7,633 29,681 55,637 33,313 23,637 29,400 18,076

1,146,463

455,975

# Calls 33,583 2,401 3,096 9,378 222 945 2,789 1,736 754 1,219 447 3,078 59,648

% Population 7.5% 4.1% 4.7% 10.1% 1.3% 1.3% 2.1% 2.1% 1.3% 1.6% 1.1%

% Households 19.8% 10.2% 11.3% 24.7% 2.9% 3.2% 5.0% 5.2% 3.2% 4.1% 2.5%

5.2%

13.1%

DIAL 211. REAL PEOPLE. REAL ANSWERS. 24/7. FREE. MULTILINGUAL. Alternate: 1-866-743-7818 TTY: 1-888-435-6086 utilities shelters financial government health transportation addictions food home supports volunteering recreation legal & more Community Connection/211 Central East Ontario Collingwood, Ontario VolunteerConnection.ca CommunityConnection.ca 211Ontario.ca

Central East Ontario Callers Received Information

27,640

17% Were

•No referral(s) provided •Callers requested specific information

Callers Received Information with Referral(s)

First-time Callers

Awareness 41.7% - Word of Mouth 30.5% - Agency Referral 11.3% - Phone Book/411 7.2% - Internet 6.8% - Brochure/Poster 2.5% - Media

Call Outcomes

27,834

•Callers presented questions or problems •Information & referral(s) to services were provided

Callers Received Information & Assistance

3,843

•No referral(s) required •Listening, problem solving, intake conducted, appointment scheduled

Callers Received Follow Up

Callers required immediate services & assurance that contact was made Follow up calls were made to ensure needs were met

Callers Received Crisis Intervention

•Callers experiencing crisis or psychiatric emergency •Assisted transfers to crisis, distress lines or response services provided

Callers Received Advocacy Support

•Callers requested assistance to connect with referrals •Assisted transfers to referral(s) was provided

276 Unmet Needs & Service Gaps in 2013 Unmet Needs are often a Result of: Rent Assistance 11

Affordability Eligibility Transportation Wait Lists Accessibility

Income Assistance 31

Dental Services 41

Utilitity Arrears 31 Prescription Purchases 13

Goods & Services 123

Transportation 19

Eyeglass Purchases 7

Central East Ontario Youth 13-21 1%

Age of Person in Need of Assistance

55 and Older 26%

Adult 22-35 23%

Child 7-12 1%

Child 6 or under 1%

Adult 36-54 48%

NEWCOMERS 193 calls for citizenship or immigration related services 73 callers identified as newcomers to their community 22 callers identified as newcomers to Canada 30 calls required interpretation services in 9 languages

Income of Person in Need of Assistance Income Source

Employment Insurance 3% ODSP 19%

WSIB 1%

Ontario Works 15% Other 2%

Employed 19%

CPP, OAS, or Private Pension 37%

No income 4%

$2,000$3,000 7%

$1,500$2,000 21%

$3,000 + 2%

Household Income

Less than $1,000 19%

Between $1,000 $1,500 51%