Design portfolio 2022

2022

DESIGN PORTFO IO

L

Saurabh Shiwankar

Content

Design for fast reporting of Financial Cyber Fraud UI/UX project

Devanagari display typeface design inspired from Bhil art form

Comic book for prevention of drug addiction among street children Typeface design project

Visual design

Design for fast reporting of Financial Cyber Fraud

Project guide: Dr. Shanu Sharma Police mentor: Mr. Vineet Kapoor (IPS) DCP (HQ) Bhopal

Introduction of project

This is the semester long project which is a part of academia, also it has been done under ‘MP Police Student internship program’ 'Cyber crime awareness program and public outreach on cyber crime'

The objecti es of this project

Und rstand ng th conc pt and tr nds of cyb r cr m

Analyz ng th factors aff ct ng th v ct m and pol c op rat on Id nt fy ng th gap (s rv c , product, tc D s gn ng th solut on

Time period 3 months

Methodology

Primary research Expert insights

Insights

Helpline 1930 is very useful for stopping financial frauds, maximum of cases has been solved. But, complaints must be come on time.

Probl m fac d by olic offic r Lack of IT infra tructur Lack of workforce

Information T chnology Act, 2000 Dir ct that, cyb r-crim mu t b inv tigat d by an offic r of or abov th rank of a Polic In ctor

Av rag r day com laint

25-30

Sometimes, in the case of a current account whole money could be withdrawn.

Catching the criminal is very difficult task because regional jurisdictions Many times criminal belong to juvenile category

Best strategy is to stop transaction, do not let fraudster to take out money.

Mr. Akshay Chaudhari (IPS) DSP Bhopal Cyber crime

Mr. Dhirendra Yadav Cyber crime police Bhopal

System flow mapping

Existing solutions

There are two ways by which victim can report fraud

1930

Issue

After facing one mobile fraud user hesitate to share information again

To submit documents copy victim has to go physically to police station

Issue

It is very time taking process to use this portal

www.cybercrime.gov.in

Usability testing of existing portal

User interviews were conducted of t e people age 20 to 30 to know t e usabilit e perience

E plore t e website for 10 to 15 minute Tr to file a complaint related to financial fraud

n ight Page waste user time on initial na igatio Banner image is poorl designed, with lack of hierarch There is no call to action butto Repetiti e flows which leads to redundanc Segregation of information is not prope Unnecessar Steps which increases time to file complaint

Average time taken by each section

Sandeep Roy Businessman , age 29

Dines Gautam Private emplo ee, age 23

Problem statement redefine

Filing complaint is a tedious task on government website, and in panic situation it very frustrating for victim to use such website, giving good user experience is very essential in such situation.

Target audience: Age group 20 to 50 yrs (Which are digitally well aware)

Design objectives

Making it simplify and consisten Extend the reac Reinforce safet

Provide feeling of transparent

Reduce complaint reporting time

User persona

Story summery:

After the lockdown banks started doing KYC of their account holders, so related to that messages and calls were coming to his phone. he was unaware of frauds were sending messages about KYC and, by using communication tactics on the phone they used to steal money from online vallet. one day he got a call from a random guy claiming that he was a bank employee, he said his credit card will expire soon if the victim does not do what he is asking to do. victim got scared and share some sensitive details like OTP, immediately he received a message about 45000 rs money debited from his account. he cut the call and started blaming the bank employee.

Task: Online money was stolen and looking for getting it back.

Hesitatation to tell others about incident Cyber police station is too far in the city Nobody is there to guide Scared of visiting police station

Frustation

ost 4 ,000 Rs

Informationdesign Re

Very much important details Important Least important details

A1 A2

Transaction ID / UTR Number Victim ID proof Account number Amount Debit card photo Mobile number bank linked IFSC code Bank name Pin code city/village/state

Keeping most important information in the flow

Name Bank name Date and time of transaction Police station address Email Pin code Debit card photo Account statement photo

A3

Place of incident Suspect ID Suspect mobile number Plot number name of the road

Information from various transaction messages

Debit/credit card transaction UPI transaction

Source: From victim of financial fraud, cyber police station and general messages

Home page redesigned

Home page initial

Helpline number is given on the top to contact by phone

for an instant support CTA button is for report fraud

Minimum information asked to proceed fast on information filling page

Scope for expansion

Complaint can be filed from Umang

No need to create account again

Complaint can be filed from MyGov

No need to create account again

Complaint can be filed from Digilocker

Submitting documents would be easy

User review

User tasting with DCP cyber crime Bhopal

Insights

Final information format shoul be re esigne

Portal must be multilingual Informtion fiel which are not necessory must be remove Suggeste to esign something after helpline contact

Flows from police si e

Asking victim to come to police station regularly

Status of their complaint is not shown

Comic book for prevention of drug addiction among street children

Expert interview

Dr. P. N. mishra

Doctorate in Sociology, 23 years at Salam Balak Trust trained over 200 police officers and Judges on the JJ Act in various states.

Suggestion

To make some design for use in rehabilitation period

Story of journey of street child

Migrating from small towns Meeting with bad peers Involving in criminal activities Prey for drug addiction

Problem statement

Bhil community has their unique art form, and they are renowned for their art, but when it comes to writing they use Devanagari as there is not script for their language. Over the period generations are changing their traditions and losing their artistic knowledge.

Target user group Bhil community graphic designers

Methodology

Understanding problem User research

Ethnographic research Design iterations Design development

Understanding Bhil art

Insights

Most of the Settlements are shifting towards urbanization

Very few communities have these artworks in marriages, but get done from another artist.

90% of Bhils from Maharashtra are not aware of their ancient culture. Marathi Bhil people dont have any different identity.

Suggestions

Some literate people suggested to make something which they would used to differentiate them.

Some people suggest to develop something sustainable which will be used by them forever.

Expert review

Mr. Sher Singh Bhabor From Jhabua, Madhya Pradesh Currently working in Ahmadabad

Artwork by artist

Field study: expert review

Ms. Jyoti Selkar

Bhil community Teacher Shankarrao Mankar Smruti vidyalaya, Akola Artist

Ms. Shakuntala Devi

Bhil artist

Tribal art museum, Bhopal MP

Ms. Bhuri bai

Bhil artist

Tribal art museum, Bhopal MP

Self Iterations

Forms of letters

Typeface styles

Thank you....