Managing Sustainability

Sustainability Strategy Towards 2023

Vingroup believes that long-lasting sustainable value and social contributions can only be accomplished by achieving sustainable economic growth.

Leveraging our commercial success, the Group now has the resources to implement our strategies in human capital development, environmental protection, and corporate social responsibility. The Group’s sustainability strategy towards 2023 requires Vingroup to strike a balance among the interests of stakeholders, following the four principles:

Accomplishing Business Goals in Order to Grow Effectively and Sustainably

Ongoing Development of Human Capital

Managing Corporate Social Responsibilities

Environmental Protection

Accomplishing Business Goals in Order to Grow Effectively and Sustainably

Maximize growth in ways that are sustainable

Maintain a leadership position in the real estate market, as well as in all the other business segments

Make sustainable contributions to the economy

Observe applicable project development, environmental, and social standards, and Strengthen corporate governance and management capability

On going Development of Human Capital

Protect employee rights and equality

Build a strong and cohesive corporate culture

Focus on sustainable development of the human resources, and Foster team spirit by organizing union and community activities

Managing Corporate Social Responsibilities

Environmental Protection

Develop products that meet community standards

Raise the level of social well-being in areas where the Group operates, and

Demonstrate a sense of social responsibility towards business partners, customers, colleagues and the community

Minimize energy and water use and noise pollution in all of the Group’s projects

Observe environmental protection plans in each of the buildings that the Group manages, and Adhere to the highest standards in construction, and design our products with ‘‘Green Living in mind’’

Engaging Stakeholders

Vingroup aims to balance the interests of its stakeholders, in order to develop long-term sustainable partnerships based on mutual trust, transparency, and corporate ethical standards. These are the Group’s most important stakeholder groups.

Stakeholders Value brought by Vingroup

Business performance

Dividend payment

Transparent and fair corporate governance to protect shareholder interests

Shareholders and Investors

Adequate and timely disclosure of information, promptly seeking shareholders consent for important matters through extraordinary shareholder meetings when required

Frequent meetings, Vingroup website, mailboxes ir@vingroup.net, ir@vincom.com.vn, ir@vinhomes.vn, and Investor Relations Quarterly Earnings Presentations enable investors to meet and understand the Group’s strategy from senior management

Commitment to quality of products and services

Highly-qualified consultants to provide adequate and accurate information

Model units for prospective buyers of residential properties; relentless improvements in design, landscaping and amenities.

Customers

Additional benefits for customers using the VinID app

Shopping mall tenants benefit from regular large-scale events to attract shoppers

Vinhomes residents enjoy frequent community programs to connect with one another in a harmonious environment

24/7 hotline to provide information and assistance on the Group s products and services

Environmental and community impact assessment studies prior to implementation of real estate developments

Frequent dialogues with local authorities regarding measures to improve the local environment

Regulators

Assist regulatory authorities in developing local infrastructure

Mobilize local work force, create new jobs and raise level of social well-being in areas where the Group operates

Participate in conferences and seminars with regulators

Regulators

Employees

Business partners

Member of many trade associations including the World Economic Forum (*WEF*) and Vietnamese Association of Enterprises with Foreign Investments.

Contribute comments on draft policies and legal documents

Further details can be found in Chapter 5: Sustainable Development – 2019 Sustainability Report – Ongoing development of human capital - Page 124

Maintain relationships with suppliers and business partners based on fairness, transparency and mutual benefit

Select suppliers based on criteria including compliance with the law and commitment to environmental protection and sustainability.

Identification, Classification and Handling of Critical Issues

Vingroup constantly reviews its operations and maintains communications with stakeholders in order to identify critical issues facing the Group. These issues are ranked based on their level of concern to stakeholders and their impact on corporate operations in order for us to prioritize Action plans and resources.

Based on Vingroup’s analysis, critical issues identified that need to be addressed are discussed in the following paragraphs:

• For shareholders and investors: economic efficiency, presence in the market

• For local communities: wastewater and waste, energy

• For customers: safety and health, product responsibility

• For management agencies: compliance, anticorruption, public policy

• For employees: equal opportunity, fair remuneration, employment, education and training, human rights

• For partners and suppliers: equal opportunity, supplier review

• Sustainable development: Vingroup is determined to integrate sustainability into our operations and governance at all levels, from executives to employees. Criteria for sustainability are defined in detail and are used as benchmarks to measure the performance of each member of Management and senior executives in Vingroup and the P&Ls.

• Integration of sustainability measures into management and operational practices: Management is responsible for developing specific policies, targets, and mechanisms to monitor the achievement of sustainability targets set by the Board. One example is the policy to require an environmental and community impact assessment to be conducted prior to the commencement of a real estate project; another example is the way that recruitment and training procedures are designed to ensure equal opportunity for all employees.

• Training: To ensure that sustainability objectives are achieved, the Group frequently provides training to all employees to introduce relevant knowledge and skills.