The situational leadership model was developed by Paul Hersey and Ken Blanchard in the 1960s and is sometimes called the 'situational continuum'. What this means is the manager of a team will apply more influence and direction to managing inexperienced employees. As the team members grow in skill and capability, the manager moves from a directing approach (telling the employee exactly what to do) to a delegating approach (the employee knows the job, does the job, needs very little guidance, and will engage the manager when needed).
Manage Project Team Tools and Techniques
Inputs
Human Resource Mgt. Plan Project staff assignments Team performance assessments Issue log Work performance reports Organizational process assets
Observation and conversation Project performance appraisals Conflict management Interpersonal skills
Outputs Change requests Project management plan updates Project document updates Enterprise environmental factors updates Organizational process assets updates
The Manage Project Team process specifically tracks team member performance on the project, provides feedback to team members, helps to resolve issues, and manages changes to project processes. The key element in managing the project team is the creation of change requests, updating the human resource plan, and updating the enterprise environmental factors and organizational process assets. Since Manage Project Team occurs in the Executing process group, the project manager needs a battery of skills to create and sustain high performance teams. The skills include: • • • •
Communication Skills Conflict Management Skills Negotiation Skills Leadership Skills
Exam tip: Team performance assessment addresses the effectiveness of the team as a whole. Project Performance Appraisals address the performance of individuals on the team.
Conflict Management ©℗ 2009-2013 Richard Perrin – Evolutionten: Project Human Resource Management
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