Wright Care at Home

Wright Care at Home are an Independent home care provider delivering care in Stamford and Bourne

keeping compassion at the heart of everything we do

23rd September 2020

Wright Care at Home was founded in January 2016 by a family of Directors.

Founded and built on a family ethos we believe this sets us aside from other providers and keeps us focused on the importance of our roles. We believe in quality over quantity and by doing so we maintain a small focused, dedicated, and loyal team that pass this onto the people we provide a service to.

Samantha Wright has a history of varied roles within the care industry from care worker to management across different care settings. In her career she became aware of a growing need for care and support that had a family ethos. Her ‘Father and Grandmother’ were a crucial part in the launch of Wright Care at Home.

With a Grandmother who had worked within the NHS, and a father who had a run a local construction business for over 20 years, Samantha had a wealth of knowledge at her disposal. With over 15 years of care experience Samantha was very aware of what good care should look like.

Simon Wright April 1960 – June 2018 Our Co-Founder, gone but not forgotten.

Simon Wright had a passion for the service we delivered and was always behind the scenes when the company first registered in January 2016. He attended our first birthday party, and you could see his admiration for what we had achieved when we attended the Mercury Business awards in November 2017 where we were highly commended for two awards.

Our current Registered Care Manager, Sarah Poulton, has been with the Business from the very beginning. Sarah progressed to this role at the time of Samantha’s Maternity leave, she has been part of the extended family for many years.

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‘They help me make the beds, cleaning and clearing up. I really do appreciate this company and we sometimes go for a lovely walk together.

My daughters and I feel extremely grateful to them’ www.wrightcareathome.com

OUR MISSION Our mission is and always will be to ‘promote independent living’We believe in giving people the support and opportunity to carry out their daily routines as they always have whilst maintaining safety in their own home. Our goal is to always ensure we provide our customers with dignity, respect and maintain their wishes. Every individual is different, and we will always ensure our services are bespoke to meet those needs. Focusing on an individual’s strengths to ensure they live an enriched and fulfilled life.

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‘I have received help in my house mainly domestic which has been carried out efficiently and organised well. My carer is extremely kind and solicitous, always cheerful and considerate at all times.

OUR GOAL Samantha Wright the founder and director of Wright Care at Home has a history of working from a care worker on the frontline up to management level over a variety of different care settings. Working in care for the last 16 years she has a wealth of knowledge and experience seeing a demand for person centered care in the local community. With the support of her late Father Simon and Stepmother Margie her determination to achieve this began.

She set up Wright Care at Home to do just this.

Samantha believed in giving something to others but wanted to follow her philosophy of what good care looks like.

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MEET SOME OF OUR TEAM Samantha Wright

Margie Wright

Founder and Director

Director and nominated individual

Favourite Biscuit: Custard Cream I am most happy: With my twin daughters Guilty pleasure: A big bowl of pasta with cheese on the top You will mostly find me: Chasing toddlers Being a carer is: An Honour I am most proud of: My Wright Care Family and of course my children With the support of my Late Father Simon, and other family members I achieved a personal dream of setting up my own care company. Keeping my late Father’s wishes and ethos for Wright Care at Home is something I’m proud of. He is still in some way part of all decisions we make day to day maintaining his legacy he joined me in, setting up this wonderful team. My role consists of managing the management team and ensuring they have all the tools and passion they need to continue delivering a great service whilst keeping compassion at the heart of everything they do. I support the drive of the business with new innovative ideas and ensure existing standards are maintained. Quality assurance is always at the forefront of my mind to ensure our ethos continues to be delivered.

Favourite Biscuit: Hob Nob I am most happy: Walking the dog Guilty pleasure: Real Ale You will mostly find me: Working In the Garden Being a carer is: About time and respect I am most proud of: Surviving the last two years since the loss of my husband, and how it has made our Family stronger.

I have a background of customer service and this coupled with an early family involvement with St John Ambulance set me up perfectly for supporting Samantha my Stepdaughter in establishing Wright Care at Home. I support the mechanics of the business such as premises, technology, and communications. I am also the nominated individual for the company enabling staff members to seek support from me at any time with their roles and career pathways. Working in this industry is extremely rewarding and being able to enrich the life’s of others is a pleasure. Keeping our family ethos is important and I support the team in being able to ensure this is always at the heart of our service.

Sarah Poulton Registered Care Manager/Train the trainer

Favourite Biscuit: Fig rolls I am most happy: On a woodland walk or with my camera in hand Guilty pleasure: Ready meal lasagne with garlic bread!

You will mostly find me: Running after my 3-year-old Being a carer is: A calling I am most proud of: My beautiful son, Ralphy

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My calling for care came at a young age when I saw a loved one receive such attentive care and support whilst battling through their journey with cancer. It was at this point I knew I was destined for the industry. I have worked for over 15 years in various care support roles across different settings, including elderly, palliative, learning disabilities and dementia care. Being the Registered Care Manager is a role every day that I am proud of. My role is to support the daily running of the company ensuring we follow recruitment processes, training practices and ensure our customers are delivered a high standard of care. From assessments to reviews I am part of everyone’s care journey.

The ethos we uphold is a huge part of my role. We have been through many high’s and hard times emotionally since opening the doors in 2016 but I believe that has made us all stronger and even more focused to carry on the amazing, high quality service that we do.

I feel blessed to be where I am to support, encourage and mentor our incredible Wright Care at Home family.

Melanie Clipston

Tina Harvey

Office Manager

Trainer

Favourite Biscuit: Maryland Choc Chip Cookie I am most happy: In my PJ’s Guilty pleasure: picking up a Bounty chocolate bar when buying petrol!

You will mostly find me: Walking Teddy my dog or with my Children Being a carer is: Supporting a great team to always provide the best care I am most proud of: My 3 children always working hard at whatever they do I started my working career in Fashion Retail and progressed to management positions after realising that I had a real passion for delivering excellent customer service. Through a personal experience with a family member I realised that all of my skills in communication and customer service were transferrable. I started my ‘Girl Friday’ role supporting the administration within the office and then later took on the extra responsibility of arranging Charity events for the Care Team to participate in and give back to the charities that quite often support our customers.

Favourite Biscuit: Lemon puffs I am most happy: Walking my dogs with my husband.

Guilty Pleasure: Fab ice lollies You will mostly find me: Decorating my home Being a carer is: A privilege I am proud to be I am most proud of: My children all grown and finding their way in life.

I started working in the care industry nearly 10 years ago now. Starting out in Domiciliary care I moved into the NHS. I knew of Wright Care at Home and decided if I were to go back to Domiciliary care this would be who it would be with, as I could be part of something that made me proud. Since joining Wright Care at Home, I have progressed through the company firstly becoming care Coordinator and now following my passion to become the Trainer Lead. This is a role that I am so excited about as teaching has always been something I have enjoyed and wanted to do full time. I currently train new and existing members of staff. I also provide awareness sessions for Families and our community area.

Tania Dixon

Nicola Vickovic

Care Ambassador and the train the trainer

Care ambassador and train the trainer

Fav biscuits: Borders any What makes me happy: My family, friends and making others happy Guilty pleasure:- Prosecco, cocktails and cheese You will mostly find me: In my craft room Being a carer: Is the most satisfying feeling ever I’m most proud of: My career/vocation I have been a carer for almost twelve years now and joining Wright Care at Home is the best move I have ever made.

Their ethos, compassion, support, and dedication shines through. When I was given the opportunity to carry my care worker attributes to new recruits and existing team colleagues to become an ambassador for the Company how could I turn it down. I love passing all my knowledge and experience to others, to watch them grow and flourish with such an outstanding Company. The close teamwork is what makes us unique and long may it continue. I also am the train the trainer for moving and handling and support carers in maintaining legislation and practice.

Favourite biscuit: Chocolate Bourbon I am most happy: Spending time with my loved ones Guilty pleasure: Cold cider on a warm day!

You will mostly find me: At work or with my lovely 3 children Being a carer is: Giving our customers independence in their homes I am most proud of: How far I have come with Wright Care I have worked for Wright Care at Home from the beginning.

In the four years I have worked for ‘Wright Care at Home’ I have achieved so many qualifications. My proudest achievement is recieving my level 3 Diploma. We are not just a team here, but a family. I was so overwhelmed when I was approached from my Manager encouraging me to apply for an ambassador senior role. I feel honoured to be in this role I have determination, respect, and trust for everyone in my team, and for my customers who I provide care to.

My role is to provide all staff with support and mentoring when they start their journey here and continually to ensure quality and standards are upheld.

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OUR RECRUITMENT PROCESS The Wright Care at Home recruitment process is extremely robust and thorough. We pride ourselves on our tailor made training to everyone offering our care team the opportunity to build new skills that will benefit the customers we support.

Our customer’s needs change regularly, and we deliver services to a diverse range of conditions therefore we regularly monitor our training methods to ensure we are meeting positive outcomes.

All our care team complete an enhanced DBS check and complete an extensive recruitment process consisting of written, face to face interviews and role play strategies. Training for our staff is very diverse, including both external and in-house training systems.

We encourage employees to complement their roles. and strive to build key champions within the business such as end of life and dementia champions. Even our administration team complete the same training as our employees ensuring that should there ever be an emergency someone is always quickly available to support our community.

We are always looking to succeed and improve the services we offer and in 2018 we developed a monitoring system where we can quality assure that carers are always punctual but also safe as lone workers. We know how important it is to be reliable when delivering such a valuable service.

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‘I can’t thank Wright Care enough for their compassion and care the carers showed our dad at a very difficult time. You are all a credit to the profession. Keep up the excellent service you provide’ We also initiated a train the trainer system in house so that we can always keep up to date with legislation and ensure our practices are safe.

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OUR AIM Wright Care at Home are a leading independent Home care provider. A family run company that supports those that wish to remain in their own homes however require support to do so.

• This could be short or long-term dependent on personal needs. We are a care provider who have a small but passionate team of care workers to assist you with maintaining a safe and high quality of life in your own home.

• We provide home care visits, and night care tailored to meet your specific needs.

‘As with any family, what is important to you, is important to us.’

• We are a company that keep ‘compassion at the heart of everything we do’. We believe in our care team and will champion them and our customers to enable a fulfilled and enriched life.

• We provide our home care services in Stamford, Bourne and all surrounding villages.

We like to record special birthday’s and anniversaries as well as helping you to celebrate national events and Holidays, such as Christmas and Easter.

Margie Wright Director and nominated individual

‘Wright Care looked after my father who was suffering from terminal cancer. The staff were all lovely and looked after him very well making him as comfortable as possible in his final few weeks.’

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SERVICES

24/7 Care and Live in Care Finding the right care support can be incredibly daunting, if your choice and wishes are to remain at home, we can offer care support 24/7 365 days per year to ensure you have what you need at all times.

Meal Preparation Nutrition is an important part of living independently and staying healthy. We can offer guidance and support with food shopping, meal preparation and offer dietary support.

Dementia Care We understand how difficult and emotional it can be caring for loved ones with Dementia and Alzheimer’s. Our experienced trained care staff can provide care to respond to different needs and behaviour.

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Short term respite care Recovering from an illness or a hospital admission, we offer short term care support packages to rebuild your confidence, develop new routines and help you get back to full strength and independent living.

Personal Care Reassurance, support, or assistance with Bathing, showering, and dressing. Our care workers are trained to provide your care with patience, respect and Dignity in a timely manner meeting your personal wishes and routines.

Companionship Support Staying in touch with the community is increasingly important for mental well-being. We can offer visits to provide a friendly face to remain socially connected in the community. Supporting you with any other emotions such as anxiety, loneliness, and confidence. From a cup of tea to an outing for the day we are here.

Medication Support Prompting, assisting, or administering of your medication safely. Giving the peace of mind and reassurance that your medication is being taken as per your doctor’s instructions.

Domestic support including laundry We cover all your daily housekeeping needs such as hoovering, dusting, putting your bins out, feeding your pet and ironing. Whatever support is needed we can help with this from light chores to deep cleans.

End of life care Your wishes at this stage of your care are incredibly personal and we will ensure those needs are respected and provided with dignity enabling your end of life decisions to be upheld whilst offering those surrounding you emotional valuable support.

Covid recovery Providing you care and support either in your Covid recovery or Covid diagnosis following discharge home. Our care workers are fully equipped in their roles to provide your care meeting all infection control requirements and guidance. www.wrightcareathome.com

WHY CHOOSE WRIGHT CARE AT HOME? Finding the right care for you or a loved one can be an emotional and unsettling time. Wright Care at Home will offer you guidance and support to make an informed decision about your care.

Family run business Family owned from 2016 and continues to be. We believe in treating customers as we would want our loved ones cared for. Our customers and Carers are important to us, and we see ourselves as an extended family not just a team.

Dementia champions We are trained dementia champions, encouraging our community to learn about dementia. Inspiring others to help those living with dementia live well.

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Small, dedicated, and loyal team

Open, honest and transparent service

Our team are valued from the day they start their career with us, we believe in encouraging and developing all our employees. Making them feel valued and at the heart of our service. A happy team means happy customers.

We believe in working with other professionals to ensure your care is right. By liaising with GPS, nursing teams and charities we can assure you receive the best care for you.

By setting our communication standards high you will continue to be at the centre of your care.

We keep compassion at the heart of everything we do

You matter

This ethos has been with us since day one. We care about you and everyone around you giving you the tools to live an enriched life.

We will go above and beyond in our daily requirements, wants, and wishes. Promoting independence, building on your strengths, and keeping companionship at the heart of your visit.

WHAT’S IMPORTANT TO US

COMMUNITY BUILDING We love to form professional links with other local care organisations, which allows us to provide a comprehensive support package. It ensures a positive culture is in place at all times and we can grow with your changing needs.

In 2019 we held a Red Cross First Aid session providing valuable information to the elderly and the local community on what to do in scenarios that happen in the home.

We also are trained dementia champions offering information sessions on living with dementia. Building a dementia friendly town where we live.You can contact our WCAH trainer for more information.

To us care is about everyone not just the individual. By working with other teams, we can ensure you have a positive and strength-based care delivery.

CHARITY EVENTS Wright Care at Home pride themselves on championing the charities which support our customers.

Each year we choose 3 charities to support especially those that are local to the community and at the heart of our service.

We always encourage our customers to get involved promoting mental well-being and community access.

Since 2016 we have raised almost £7000 for charities such as ‘The Stroke Association, Macmillan, Marie Curie and Sue Ryder.’

In December of 2019 we sadly lost one of our youngest members of the care team. Ellie was a wonderful young lady who carried the most infectious smile. In her memory and to always ensure she is part of our family we supported

the ‘Ellie Star Foundation.’ A charity to support young carers and provide support emotionally to our care team. More of our charity information can be found on our website.

We have completed a half marathon, hosted many bake sales, walked The Peak District Mighty hike and took part in many charity initiatives such as ‘Wear it Pink and children in need.’

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WHAT AREA DO WE COVER Bourne Little Bytham Castle Bytham

Northorpe Toft

Thurlby

Carlby

Baston Braceborough

Essendine

Greatford

Ryhall Little Casterton Great Casterton

Empingham

Tallington

Uffington

Tinwell

Stamford Bainton

Pilsgate Barnack Ketton

Ufford Easton on the Hill Collyweston Wittering

Tixover

Wansford

Kings Cliffe

Yarwell Nassington

Wright Care at Home are a leading independent care provider covering Stamford, Bourne and all surrounding villages.

Please contact us to enquire if we can support you in your area.

Call us on 01780 489227 Out of hours 07961 519132 www.wrightcareathome.co.uk admin@wrightcareathome.com