Helpdesk

Also this year we recorded the questions as best we could. On the one hand because of the contacts we can establish and on the other hand to know where gaps can still be found with regard to information provision. After all, knowledge transfer is the main goal of this exercise. Because the program in which we do the registrations crashed and was not recoverable, a number of questions and questioners were lost. We therefore estimate that about 180 questions were asked to which we answered, as much as possible in writing. This number is significantly less than the 290 from previous years but is probably explainable.

After all, during the course of this year we added the FAQ, frequently asked questions, to the website which suddenly caused the number of helpdesk questions to drop. A pity on the one hand because now we don’t really know what issues there are and we also miss out on the registration of contacts. Next year we want to make a step with the website and perhaps only allow access to the FAQs after registration by name/company name/email address. This year the question about placement of galvanized steel in the soil was a more frequent phenomenon. For this reason, we have compiled a Technical Info Sheet on this subject.

THE KEY QUESTIONS ARE ABOUT:

THE MAIN QUESTIONERS ARE: