ORGANIZATIONAL TRAINING & DEVELOPMENT LISTINGS 2018 - 2019

PROFESSIONAL TRAINERS NETWORK SDN. BHD. (1111781-U) PROGRAM LISTING 2018 - 2019 TRAINING & DEVELOPMENT.

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+ Soft Skills Development

INDEX Page

Title 1. BUSINESS COMMUNICATION SKILLS FOR WORK EFFECTIVENESS.

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3. STRATEGIC LEADERSHIP AND MANAGING SKILLS FOR MANAGERS.

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4. ESSENTIAL MANAGERIAL SKILLS ENHANCEMENT DEVELOPMENT PROGRAM.

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A 3 DAY ORGANISATIONAL WORK PERFORMANCE BOOSTER & PARADIGM SHIFTS DEVELOPMENT PROGRAM.

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6. SUPERVISORY COMPETENCY TRAINING.

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7. EXECUTIVE TEAM DYNAMICS DEVELOPMENT PROGRAM.

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8. PERSONAL LEADERSHIP DEVELOPMENT PROGRAM.

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9. ORGANIZATIONAL PERFORMANCE BOOSTER PROGRAM.

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10. MANAGERIAL VALUES DRIVEN PERFORMANCE DEVELOPMENT PROGRAM

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11. STRATEGIC LEADERSHIP AND MANAGING SKILLS FOR MANAGERS.

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12. DEVELOPING WOW CUSTOMER SERVICE MANAGEMENT TEAM

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13. ISO 9001:2015 AWARENESS AND PREPARATORY DEVELOPMENT PROGRAM.

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14. MANAGING QUALITY MANAGEMENT SYSTEM (QMS) FOR SUPERVISORY ; ISO 9001:2015 AWARENESS PROGRAM ISO 9001:2015 AWARENESS PROGRAM.

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15. MANAGING QUALITY MANAGEMENT SYSTEM ACCORDING TO ISO 9001:2015 AWARENESS DEVELOPMENT PROGRAM.

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16. CUSTOMER SERVICE DEVELOPMENT PROGRAM FOR HOTEL INDUSTRIES - BACK TO BASIC

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+ Soft Skills Development

Business Communication Skills For Work Effectiveness Duration: 2 days, 900am - 500pm Synopsis : The ability to convey information to another effectively and efficiently.

Business managers and employees with good verbal, non verbal and written communication skills help facilitate the sharing of information between people within a company for its business benefit.

In whatever business that we are in, it is crucial to ensure effective communication, in getting things done. This would enable the organization

to achieve its goals.

Communication is also important within the business. Effective communication can help to foster a good working relationship internally and externally with interested parties such as customers, vendors, government bodies etc., which can in turn improve morale, efficiency and performance of the organization.

Target Participants: General. Junior Managers, Executives, Supervisors Language Delivery: English and/or Bahasa Malaysia or Dual Language Delivery

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STRATEGIC LEADERSHIP AND MANAGING SKILLS FOR MANAGERS Duration: 2 days, 900am - 500pm Synopsis :

The role of managing work is not a

simple matter to be taken at hand. There are various elements, critical factors and processes to be attended to. Among the most critical aspect by famous Tom Peters in his book 'BIG', he said that Soft is Hard, meaning that whatever professional that one maybe skilled at, if you are lacking the people's skills, that skills that makes people move, the skills that command the whole lot, the whole mass,...then you are going to fail.

Getting the work done, deriving Teams out of Groups, Harmonising the Work environment and Realigning your people's work attitude and many more, is a pathway that every single Manager, every single Engineer, every single CEO have to be skilled at, as it encompass your every day work requirements. This is what we termed as Soft Skills, and that many simply choose to ignore.

This 2 day program is about realigning basic functional role and responsibilities of every Managers, of every Engineers, of every Executives into getting the art of managing people the right way.

Target Participants: Junior Managers, Executives/Officers. Other related employees may attend deem fit by the organization.

Language Delivery: English and/or Bahasa Malaysia or Dual Language Delivery

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ESSENTIAL MANAGERIAL SKILLS ENHANCEMENT DEVELOPMENT PROGRAM Duration: 2 days, 900am - 500pm Synopsis : Essential Managerial Skills Enhancement Development Program is a specially designed program with a unique approach aim at developing and sharpening the managerial skills and function needed of the managers & executives in-order to enable them to manage the work force effectively and efficiently.

The basic approach of the program is to educate and provide the knowledge, skills and the flair of manufacturing industries management in-order to enable them to perform effectively as managers within the manufacturing industries industries.

This program stresses more on the practical aspect of the managerial day-to-day performance and also at the same time enhancing their management, people & leadership skills.

The end result is to enable the managers to understand and perform their function effectively and efficiently, managing people, work schedule, materials and managing problems in a more practical and professional approach.

Target Participants: Junior Managers, Executives/Officers. Other related employees may attend deem fit by the organization.

Language Delivery: English and/or Bahasa Malaysia or Dual Language Delivery

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+ Soft Skills Development A 3 DAY ORGANISATIONAL WORK PERFORMANCE BOOSTER & PARADIGM SHIFTS DEVELOPMENT PROGRAM. Duration: 3 days, 900am - 500pm (Optional, number of days may be trimmed according to organizational needs and requirements)

Synopsis : This 3 day Organisational Performance Booster Program serves to be an active and interactive training sessions that will deliver self development perspective in performing for results combine organizational values, organisational needs and goals.

The program aims to engage the participants into reframing their paradigm, core performing values and performance competencies. With the fast track training development, participants should be able to adapt to the ever needed challenges within the service environment. The training is geared to approach in developing awareness of the new work habits that is required of the participants, re-engage the service competence aspect and enhancing the values that will drive the participants to engage and embrace the challenges and expectations that awaits them. Skills, Organisational Knowledge, and Service Competence without the right and proper Attitude will not deliver the preferred deliveries required of any employees. Participants will be exposed to Quality Management Systems, training activities and solution based work problem solving techniques to obstacles that is denying them of performing ahead in their daily performance responsibilities.

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+ Soft Skills Development A 3 DAY ORGANISATIONAL WORK PERFORMANCE BOOSTER & PARADIGM SHIFTS DEVELOPMENT PROGRAM.

CONTINUATION.

Performance Quadrant such as Work Performance, Competency Development, Team Aspect, Service Reliability and Responsibilities, Integrity & Credibility, Forward Thinking, are among the matters that will be delivered during the training.

As this program only allows the a very short development time frame, we believe that engaging the participants in an active training methodology with post training action plan, should create the awareness and performance changes that is needed of them.

Target Participants: General, ranging from Junior Managers, Executives/Officers and other related employees deem fit by the organization.

Language Delivery: English and/or Bahasa Malaysia or Dual Language Delivery

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SUPERVISORY COMPETENCY TRAINING & DEVELOPMENT PROGRAM

Duration: 3 days, 900am - 500pm Synopsis : This is a 3 day, 900am - 500pm, in-house training on supervisory change management. The 3 day session focuses to realign the elements of Supervisory core aspect of Attitude, Skills, Knowledge and Performance.

The critical link between upper management and front-line employees, they have a dramatic impact on employee performance and behaviour. Well-trained supervisors provide a competitive edge that shouldn’t be overlooked.

Supervisors must be able to get work done through others to be effective, so they must understand how to motivate others, especially those that share different values and beliefs. A supervisor's ability to direct the work of their team members impacts their organisation’s bottom line.

Target Participants: General, ranging from Junior Managers, Executives/Officers and other related employees deem fit by the organization.

Language Delivery: English and/or Bahasa Malaysia or Dual Language Delivery

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Executive Team Dynamics Development Program Duration: 3 days 2 Nights, Full Board Training & Development Program.

Synopsis : “Behind an able man there are always other able men� - proverb. The truth is that teamwork is at the heart of great achievement and great organization.

This Executive Team Dynamic Development Program is an approach into the process of realigning organizational resources and preparing them to work together to attain the highest performance possible. Many organizations have rushed into creating team-based workplaces without conducting proper team building alignment. Although some organizations recognise this early, others wait until problems occur and then request services for the symptoms of poor team cohesion, unclear goals, and other symptoms related to team-development.

We believe that team should consist of a group/s of people working towards a common goal (shared vision) through collaborative effort and gaining satisfaction through group performance / achievements. This Executive Team Dynamic Development Program is the process of enabling that group of people to reach their potential and reaching out for organizational excellence. This Program accelerates team performance by rapidly building valuable skills for your team's success! We realign new or existing team that must quickly achieve peak performance, and further develop interpersonal skills that enhance performance & communication for greater productivity.

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+ Soft Skills Development Executive Team Dynamics Development Program

CONTINUATION.

This program assists the participants into creating clear goals, purposeful communication, relationships based on mutual respect and trust, and team based work system based on Quality Work Performance Approach. Executive Team Dynamics™ is a proven prescription for accelerating team performance. For almost 20 years, Executive Team Dynamics™ has achieved stellar results with organizations, locally and multinationals.

Target Participants: General, ranging from Junior Managers, Executives/Officers and other related employees deem fit by the organization.

Language Delivery: English and/or Bahasa Malaysia or Dual Language Delivery

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Personal Leadership Development Program Duration: 3 days 2 nights, Full Board Training & Development Program Synopsis : Many professionals spend the first part of their career getting very good at their jobs but often make the mistake of thinking that what got them this far will get them to the next stage. Management does not just mean more of the same.

Personal Leadership Development Program acts as a navigation session into grooming employees into high potential performing employees, equipping them with new management , leadership, team and reframing personal attitude and perspective.

This program will enhance and broaden the participants general knowledge and performance, deepen their competence and commitment in key functional disciplines and create the drive required from them.

Framed by the crucial concept on Value Based Management, one will learn how to create and capture personal self management with the right values while forging a team with the drive of performing like-minded high performance work team.

Target Participants: General, ranging from Junior Managers, Executives/Officers and other related employees deem fit by the organization.

Language Delivery: English and/or Bahasa Malaysia or Dual Language Delivery

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Organizational Performance Booster Program Duration: 2 days, 900am - 500pm Synopsis : Organizational performance booster program is a 2 day training & development, focused on the process of enhancing company's resources are being properly aligned in pursuit of company vision, mission and dynamic work culture. The program of Organizational performance booster is focused on commonly critical areas of organizational needs and requirements, to be able to compete actively in the market today. Managing organization for excellence through performance is not an easy task.

Tremendous challenges awaits oneself. However no one man is an island. We need people to understand and team up passionately about doing work that moves the organization together.

Teamwork, Communication, Leadership,Performance, Results requires the right internal values to enable characters such as Being accountable, Making a difference,Focusing on detail, Delivering Quality, Being completely Honest, Keeping Promises, Being Reliable.

Being Positive, Meeting Deadlines, Helping Others, Being a great Team member, Respecting Company Policy And Rules, And Respecting Others, Showing Tolerance.

It is important that employees within Organization's workplace develop and uphold values and performance to set the tone for aligning Company's Performance And Develop Work Culture.

This 2 days training and development program serves to deliver the above Target Participants: General.

Language Delivery: English and/or Bahasa Malaysia or Dual Language Delivery

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+ Soft Skills Development

MANAGERIAL VALUES DRIVEN PERFORMANCE DEVELOPMENT Managing organization for excellence through performance is not an easy task. Tremendous challenges awaits oneself. However no one man is an island. We need people to understand and team up passionately about doing work that moves the organization together.

Teamwork, Performance, Results requires the right internal values to enable characters such as Being accountable, Making a difference,Focusing on detail, Delivering quality, Being completely honest, Keeping promises, Being reliable. Being positive, Meeting deadlines, Helping others, Being a great team member, Respecting company policy and rules, and respecting others, Showing tolerance.

It is important that Managers within Organization's workplace develop and uphold values to set the tone for Rebuilding and Re-Engaging company's culture, and they identify what your organization, as a whole, performs for. It's important that you and your people's values align with these.

Target Participants : Managers, Jnr. Managers, Executives and those deem fit by the organization.

Duration: 3 Days, 900am - 500pm

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+ Soft Skills Development

STRATEGIC LEADERSHIP AND MANAGING SKILLS FOR MANAGERS. The role of managing work is not a simple matter to be taken at hand. There are various elements, critical factors and processes to be attended to.

Among the most critical aspect by famous Tom Peters in his book 'BIG', he said that Soft is Hard, meaning that whatever professional that one maybe skilled at, if you are lacking the people's skills, that skills that makes people move, the skills that command the whole lot, the whole mass...then you are going to fail.

Target Participants : Managers, Engineers, Supervisors, and other employees deem fit by the organisation.

Duration: 2 Days, 900am - 500pm

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+ Soft Skills Development HOSPITALITY PROGRAM. DEVELOPING WOW CUSTOMER SERVICE MANAGEMENT TEAM This Customer Service Development Session: 'Developing WOW Customer Service Management Team', serves to update the management team of the Hospitality Industries into transitioning to a new level of Customer Service Organizational Management Systems.

This program is a fusion of Quality Management Systems with Customer service perspectives for Management team gear up into WOW Customer Service Culture for the Hotel. Understanding and engaging into the WOW Service Culture is imperative that all the Management team needs to understand.

The Customer Service Management Team will be exposed to activities such as ReDefining the Service Standards to be incorporated into the new hotel service culture, Determining Service Gap Analysis, Service Deviation Assessment, Streamlining Service Activities, Service Roadmap Design and more.

Target Participants : Department Head,Managers, Supervisors, and other employees deem fit by the organisation.

Duration: 3 Days, 900am - 500pm

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+ Soft Skills Development ISO AND QUALITY AWARENESS

ISO 9001:2015 AWARENESS AND PREPARATORY DEVELOPMENT PROGRAM. ISO 9001 is the most widely used standard in the world. This Quality Management System standard forms the foundation for defining a system of processes required to achieve customer satisfaction which is the fundamental reason of existence for all organizations.

The latest 2015 edition of the standard emphasises leadership from the top management in ensuring the system meets its intended outcome. Top management has to take accountability and provide support to the organization’s management team especially in aligning the system to the organization’s strategic direction.

This training course is specially designed to provide sufficient awareness of the ISO 9001:2015 to the top management so that they can carry out their all important role in setting the system right.

Target Participants : Managers, Executives, Supervisors and deem required by the organization.

Duration: 3 Days, 900am - 500pm

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+ Soft Skills Development MANAGING QUALITY MANAGEMENT SYSTEM (QMS) FOR SUPERVISORY ; ISO 9001:2015 AWARENESS PROGRAM ISO 9001:2015 AWARENESS PROGRAM. EXECUTIVE SUMMARY It is said that having to qualify for ISO 9001:2015 certification, or even transition to the new system is a painstaking process. However, sustaining and maintaining the system itself is crucial to the business of the organization. Though the new system has shelve the man responsibility to oversee and engage the practices of the QMS have been moved towards the top most level of the organizational structure, the fact remains that these responsibilities will always be shouldered by the QMR ( Quality Management Representative). Hence, we find that the lack in execution and implementation of the system itself, as the key employees are not fully committed to the implementation, execution and maintaining the needs and requirements of the system.

Managers, Executives, Supervisors need to be aware of e requirements and having the knowledge and skills to maintain the system requirements accordingly. From reviewing the expectations of interested parties, consistently analysing the internal and external issues, achieving quality objectives, consistently reviewing risk analysis, determining the correct communication matrix and the action taken, maintaining the required data recordings and records and so forth should be part and parcel of their commitment and responsibilities in their daily habits of work performance. Neglecting the needs and requirements of the systems will result in the failure to comply.

This 3 days training is focused on the Supervisory groups as they are the critical aspect of implementing, and continuously sustaining the the PDCA cycle of the system. This training sessions serves to enhance and assist these Supervisory group with practical application and tools in aligning their daily work performance in line with the requirement of Quality Management Systems.

Target Participants : Supervisory group. However, other employees deem necessary by the organization can also attend.

Duration: 3 Days, 900am - 500pm

ISO AND QUALITY AWARENESS

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+ Soft Skills Development Managing Quality Management System According to ISO 9001:2015 Awareness Development Program.

Duration: 3 days, 900am - 500pm Synopsis : A quality management system (QMS) is a collection of business processes focused on consistently meeting customer requirements and enhancing their satisfaction. It is aligned with an organization's purpose and strategic direction. It is expressed as the organizational goals and aspirations, policies, processes, documented information and resources needed to implement and maintain it.

Quality Management System has tended to converge with sustainability and transparency initiatives, as both investor and customer satisfaction and perceived quality is increasingly tied to these factors. Of QMS regimes, the ISO 9001:2015 standards is probably the most widely implemented worldwide and it deals with quality and sustainability and their integration.

Most of the time, the QMS is bestowed to the responsibility of the QMR. Though the new 9001:2015 redefine the responsibility to the top most structure of the organization, it still remains with the QMS. Hence we realise that most Managers, Engineers, Executives, Supervisors are not well aware of the needs and requirements of the systems.

This training sessions enhances and enlarges the awareness and understanding of the systems with tools and assistance into putting things into their proper perspectives.

A highly recommended program for all sectors regardless of the business they are in.

Target Participants: Managers, Executives, Supervisors. Other related employees may attend deem fit by the organization.

Language Delivery: English and/or Bahasa Malaysia or Dual Language Delivery

ISO AND QUALITY AWARENESS

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+ Soft Skills Development Customer Service Development Program For Hotel Industries.

Duration: 2 days, 900am - 500pm One of the defining factors between the hospitality industries comes down to the customer service being rendered. Having the confidence, skills and the right attitudes to respond to customer requests or concerns in the right way, turning difficult situations into positive experiences and knowing what your customer needs are, is the key aspect to extending your services and products and creating memorable hotel experience.

Effective customer service is essential for success. Customer service strategies and skills can be learned and mastered through practice and persistence.

This 2 day training focuses on coaching and guiding the participants into delivering customer service that is required to enhance and exceed customers’ expectations making them feel cared for and creating the cutting edge in service performance.

Target Participants: Junior & new Supervisors, New Hires. Other related employees may attend deem fit by the organization.

Language Delivery: English and/or Bahasa Malaysia or Dual language.

This program too may serve as an upgrade to customer service program orientation for new hiring

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+ Soft Skills Development IMPORTANT.

WE CUSTOMISE ! • We prefer to customise to your requirements. It is more specific and ensured of the •

delivery of results. Hence, we advice our clients to discuss on their organisational needs and requirements before attempting to proceed with any training programs.

Training that fits into the needs and requirements of the people will create a much better rooms for improvements. We believe that training should produce changes and action among the people.

Let us know your needs and requirements and we'll design a specific program to meet your needs.

ENQUIRIES 1. Zainul Mukhtar B. Zainul Abidin Tel.: 013 2195 690 Email: zainulmukhtar.trainersnetwork@gmail.com Homepage : http://trainersnetwork.weebly.com 2. Farah Ilene Bte. Abdullah Tel.: 016 395 6135 Email: protrainersnetwork@gmail.com

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