YSH Property Management Brochure

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Property management with a difference

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Built on more than 12 years’ property industry experience, YSH now offers Property Management services to our valued clients. We focus on providing a stress-free experience by taking care of all aspects of investment property ownership.

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Our objective is to deliver a high quality property, and through exceptional management services ensure it remains a strong investment for many years to come.

Our specialist Property Management team is focused on finding you a qualified tenant in the fastest possible time.

We are here to provide you with a stress-free experience while you grow your investment portfolio.

With regular market research updates, industry knowledge and progressive thinking, YSH offers a unique property management experience.

Dean Parker Dean is Managing Director of YSH, a licensed Real Estate Agent and responsible for the strategic and operational direction of the business. He has been a full-time property investor since 2004 with involvement in over 450 property transactions totalling over $160 million in value, including renovations, new property developments, a portfolio of investment properties, and rental property management.

From country Victoria, Dean was brought up under the golden rule of respect for others, a belief in hard work and a firm conviction to ‘do the right thing’.

After completing a double degree at Deakin University – a Bachelor of Commerce majoring in Accounting and Management and a Bachelor of Science majoring in Information Systems – Dean had something of a bumpy start along what he thought would be a smooth IT career path. Over a period of just a few years he had a succession of job changes and experienced the highs and lows of progressing quickly through the ranks at IBM (from programmer to systems analyst), being headhunted, relocating to Melbourne, being retrenched and enduring an 8-month period of job seeking. He was left with an unacceptable taste of precariousness and disenchantment to which he responded by determining to take control of his future.

Dean began educating himself about property by reading books and attending seminars, with a view to using the proceeds of property investments to replace his salary. Inspired by the success of Steve McKnight, Dean, with life partner Elise, attended a one-day training event of Steve’s that became a turning point in their lives. Highly motivated, Dean and Elise took leave from their jobs to apply their newly acquired skills to renovating and developing property for profit. Their systems approach and diligence led to success and enabled Dean to transition from being an employee to launching their full-time property business in 2005. Elise soon followed, and they engaged their first employee in 2007.

Today, Dean is a testament to the execution of his successful property investment strategies and his astute management skills. He and his team of six employees renovate and develop both residential and commercial property, and operate a comprehensive property management business to ensure ongoing high performance of clients’ assets.

Dean is passionate about helping people achieve their own financial freedom by sharing his extensive practical experience and knowledge through property seminars and workshops for purchasers. His greatest sense of satisfaction comes from seeing his clients – home buyers and investors – achieve their personal and lifestyle goals through property by making informed choices.

Your Style Homes lives by its mission, ‘Satisfaction Beyond the Keys’, with the objective of maximising clients’ capital growth and rental return prospects by creating beautiful, functional, healthy and wellmanaged homes, and ensuring client satisfaction throughout the process and beyond settlement.

Dean now lives in Brisbane where he and Elise raise their young daughter, grow their own organic food and keep chickens. In his spare time, Dean keeps fit, indulges his passions for football and tennis, and loves relaying the tale of how he came to spend a private half hour with the inspirational Roger Federer, a man whose talents, qualities and values encapsulate all he admires in a person.

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Communication

How we differ We add value to your investment property by thoroughly screening all prospective tenants.

We offer high quality service with a vast knowledge of the local rental market.

We guarantee to communicate with you regarding all matters pertinent to your property. We recognise that property investment requires a clear understanding of agent duties and responsibilities, together with regular contact between the owner and the Property Manager.

Disputes with Tenants In the unlikely event of a displeased tenant our service extends to mediating between you and the tenant to achieve the best outcome.

We act as the central contact point, giving you the peace of mind knowing that your tenant will not need to contact you directly.

In case of a tenancy dispute, a Queensland Civil and Administrative Tribunal (QCAT) application is thoroughly prepared to maximise our chances of a successful resolution. We will keep you informed of the process, however all the stress is in our hands so you can rely on our high level of communication skill and wait for the outcome.

Financial Accounting and Reporting We provide you with timely, accurate financial accounting and reporting, saving you time and money when dealing with your accountant.

Inspections Our timely scheduled inspections and detailed inspection reports will ensure that your property remains well looked after and obtains the maximum rental income.

Insurance We can assist you with the best value insurance cover available for your investment.

Market Knowledge We stay up to date with market trends and rental incomes for your property type and location, ensuring you receive the greatest return on your investment.

Marketing

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We expose your property to the widest range of prospective tenants by using: • The internet • More than 60% of prospective tenants use the internet to find suitable accommodation; most of them are aware that the majority of

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properties are listed on realestate.com.au.

• We advertise all our properties on realestate. com.au, using both a detailed description and professional photos.

• We also use display suburb ads on realestate. com.au to obtain broadest possible market coverage.

• Prominent property signageW on the front boundary of the property whenever practical.

• Property Open for Inspections.

• Private viewings (as required).

• Our comprehensive database.

trends and ensure your income is maximised, at the same time ensuring capital growth of your asset.

Repairs and Maintenance Being a developer, we understand the importance of quick maintenance rectification turnaround. We act on repairs according to your instructions and maintain complete records for future reference.

We will happily co-ordinate any maintenance required on your property. We have an extensive list of qualified and reputable tradespeople who offer competitive rates for quality workmanship.

Maximising Rental Return

Residential Tenancies Act

We maximise your rental return by assessing the market rental value of properties based on:

We have an excellent working knowledge of the tenancy legislation, to ensure you are looked after legally, ethically and financially.

• Market conditions • Comparable property rents • Vacancy factors • Condition of the property • Tenant quality and the length of their tenancy.

Our Property Management team will ACTIVELY MARKET your property to potential tenants.

Prompt Payment We distribute your funds in a timely manner with mid and end of month disbursements.

Property Inspections Property inspections are conducted regularly, with the first inspection three months after a new tenancy commences, and another during the ninth month of tenancy, ensuring the property is well maintained by tenants.

You will receive a highly detailed written report of the condition of your property after each of these inspections have occured.

Rent Collection We have a zero arrears policy. Handing over the responsibility of rent collection to us eliminates one of your greatest concerns, providing you with peace of mind.

Rent Reviews We pride ourselves on keeping our “fingers on the pulse” of the rental market.

We undertake regular rental reviews, to assess market

Systems We use cutting edge systems to manage all the processes in property management with precision and efficiency.

Our procedures include checklists for everything to ensure the correct and efficient management of your property.

Tenant Selection All tenants are screened thoroughly, from in person interaction to background checks, we ensure no step is missed. All applications are discussed with the owner of the property to seek the final approval.

Trust YSH has more than 12 years’ experience in property development, investment and knowledge of Brisbane’s suburbs. This combined with nearly 10 years’ experience in Property Management, we pride ourselves on being highly professional in the industry.

YSH is proud to have the following Assocations Platinum members of the Real Estate Academy Real Estate Institute of Qld Accreditation. Qld’s peak professional body since 1918, providing protection and resources to property professionals and the community.

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Judi Resor Judi is YSH Property’s Senior Portfolio Manager who is responsible for managing all aspects of investor and company property assets, from advertising and securing new tenancies, to their management and maintenance. It also involves overseeing the integration and systemisation of rent rolls as well as building and maintaining strong relationships with clients.

Growing up on a pineapple farm outside Bundaberg where she was the eldest of four children and an active participant in daily farm activities, Judi learned to seek out potential opportunities, strive for excellence, and ‘make hay while the sun shines’.

These core learnings, together with strong ambition, relevant training and innovative thinking, propelled her straight up a career ladder that began with mortgage broking and then saw her establish and grow her own boutique property management agency, the first in the region. Hard work was rewarded with outstanding success and, with a great sense of achievement from being a change-maker in the industry, Judi then brought her talents to Brisbane. Her knowledge, experience and outstanding customer service, together with a knack for systemisation, opened doors to other property management roles and progression into a corporate role that saw her overseeing a team of senior property managers and an extensive portfolio.

Driven by a desire to be her best and to be a positive influence on others, Judi brings to YSH Property her wealth of industry experience, her strengths in relationship-building, and a structured yet flexible approach. Importantly, she also brings astute understandings of both property potential and value optimisation, and clients’ needs, having herself been a tenant, a

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landlord and a successful property investor.

Away from work, Judi loves to recharge in the great outdoors and, as a licensed Zumba fitness instructor, to encourage others to be more active.

John Resor John is YSH Property’s Portfolio Manager and is responsible for managing all aspects of investors’ property assets, from advertising and securing new tenancies, to their management and maintenance.

Joining the team in early 2019, he is inspired by the commitment of his fellow team members and the positive workplace culture fostered at YSH.

Born in Canberra and moving around as the child of a naval family, John spent many of his early years in Perth where discipline, respect and honesty were instilled as key values. Beginning his career with several years in business development roles, he then moved into property management, obtaining his real estate agent licence in Bundaberg, Qld.

With a strong belief in ‘measuring twice, cutting once’, John brings his attention to detail to the role and is passionate about sharing his knowledge and experience of property to empower clients to make informed and successful decisions.

Away from work, John is keen on fitness training and travel.

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Kayla Gurnick Kayla is YSH Property’s Portfolio Manager, joining the team in mid-2019, and is responsible for managing all aspects of investors’ property assets.

Born and bred in Auckland, New Zealand, into a large family where honesty was a deeply instilled value and independence was strongly encouraged, Kayla moved to Australia as a young adult, later taking time out for a two-year working holiday in the UK. Gaining experience across various industries – including banking, finance, hospitality and retail – Kayla then discovered her real passion was property. And since then she has never looked back.

After completing a salesperson certificate at Unitec (Institute of Technology) in Auckland, her first property sale was a $1.1M deal on behalf of her parents – a slightly stressful but highly rewarding experience. Drawn to the industry by its variety where no two days are the same, Kayla loves the development and management side of property.

Being a self-described ‘people person’ and good communicator, she is driven by seeing the customer satisfaction that comes with knowing she has provided outstanding customer service – whether it be meeting the needs of tenants or assisting owners/landlords to achieve their goals through property management.

Inspired by the YSH team culture, the quality of the product the team develops, sells and manages, and the value placed on customer service excellence, Kayla brings a strong work

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ethic and an enthusiasm to contribute towards meeting the company’s business goals.

Away from work, Kayla other passion is travel and, being a bit of a foodie, she and her partner love to combine the two, trialling new places to eat, enjoying long brunches, visiting wineries and taking every opportunity to see and enjoy more of the world.

Chantelle Drewett Chantelle joined the YSH Property team in 2020 as a Portfolio Manager and is responsible for managing property assets and providing a service to landlords and tenants.

Brisbane born and bred, Chantelle was raised with a strong, results-driven work ethic and principles that value family and involvement with the community.

Following studies at Armidale’s UNE, Chantelle pursued a city-based public service career for over a decade before deciding to move her family to regional Queensland for a lifestyle change. Seizing the opportunity to also change career direction, she then followed her long-held interest into the realm of real estate, building a wealth of experience over a number of years in sales, property management and body corporate support roles.

With a thirst for knowledge and an enjoyment of learning and mastering new technologies, Chantelle sees herself as a creative thinker and problem solver who is well-organised, friendly and always more then willing to help anyone with anything at any time. Committed to excellence in customer service, she achieves her greatest reward when working with less-thanhappy clients to turn them into happy ones.

Proud to be the mother of three strong, independent children, Chantelle loves music, movies, ancestry research and reading‌and her pair of Ragdoll cats.

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PO Box 677, Annerley, QLD, 4103 Phone: 1300 368 658 Email: rentals@ysh.com.au www.ysh.com.au