THE INDUSTRY’S DIGITAL LEADER
ALSO INSIDE Expert Advice from Beacon Award Winners
Essential Learning at IHI Conference
How to Win Indy 500 Tickets
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TBy Doug Donaldson
Beacon Awards 2024: Celebrating Innovation and Excellence in Home Improvement Retailing
he Independent Home Improvement (IHI) Conference, set against the stunning backdrop of Marco Island’s pristine beach, epitomizes the convergence of tradition and innovation in the hardware industry. This year, the Beacon Awards will shine a light on those who are not just navigating this evolving landscape but actively shaping it.
On the evening of Tuesday, August 27, the Beacon Awards will honor retailers who exemplify excellence and forward-thinking in the retail hardware industry. The winners this year are distinguished by their remarkable achievements in key aspects of their business that reflect the dynamic nature of being an independent hardware retailer.
A notable theme among the award recipients is their adeptness at balancing growth with individual store and company identity. These retailers have successfully expanded their operations, acquiring new stores and integrating them into existing companies. Their strategic growth is a testament to their keen understanding of the communities they serve. Each new location is thoughtfully managed to preserve the unique
characteristics that make it a valuable asset to the community, all while maintaining a cohesive corporate vision.
Innovation is another hallmark of this year’s winners. From cutting-edge store designs to customer-centric layouts, these retailers have redefined the shopping experience. Their commitment to modern aesthetics and practical functionality creates environments that attract and engage a diverse customer base. The integration of advanced technology, including sophisticated point-of-sale systems and data-driven tools, further enhances the shopping experience and streamlines operations.
Community involvement is deeply ingrained in the ethos of the award winners. Their commitment to local engagement and philanthropy highlights a broader dedication to their communities. Whether through supporting local traditions or contributing to charitable causes, these retailers have become hubs of their communities. This connection to the community is reflected in their business practices and reinforces their standing as trusted local institutions.
SHELF LIFE
The enhancement of the customer experience is a priority for the award recipients as well. They offer extensive product ranges tailored to local needs, exceptional customer service, and expert advice for DIY projects. Their dedication to customer satisfaction is evident in their loyalty programs and personalized service, fostering longterm relationships and distinguishing them from competitors.
The Beacon Awards are more than just a recognition of past achievements; they are a celebration of the future of home improvement retailing. For me, the Beacon Awards program shares
some symbolism with the gorgeous white sand shore of Marco Island. It’s where the familiar meets the unknown, a shifting line between the solid land and the boundless sea. As waves crash rhythmically, they mark a new boundary, a natural frontier that changes with every tide. The beach, with its shifting sands and salt-kissed air, becomes a metaphor for transition—a place where the rigidity of borders softens into a fluid, ever-evolving edge. We change with the tide, with the times, and seeing how these award-winning retailers adjust is just as beautiful as a Marco Island sunset. n
Based in Kalamazoo, Michigan, Midwest Fastener is a family-owned hardware supplier that services all over the country, from Alaska to Puerto Rico. Midwest Fastener has deep roots with a long-standing reputation in the general and construction fastener aisle for being a knowledgeable, responsive, and trusted partner for your hardware needs. We accomplish this through a fully customer-focused approach by offering quality products and keeping commitments. Our national sales force is dedicated to servicing local hardware stores, lumberyards and more.
TBy Craig Cope
Stronger Together: Independent Hardware Channel Celebrates Launch of IHI Conference
his special issue of Hardware Connection marks a significant milestone for the independent hardware channel: the upcoming launch of the Independent Home Improvement (IHI) Conference. Instead of focusing on the numerous activities taking place next week in Marco Island, Fla. I wanted to take a moment to reflect on the industry’s responses.
Over the 35-year history of the Hardware Conference, a few topics of conversation have remained timeless. One such topic has been the robust trade show schedule within the independent hardware channel and the persistent idea that combining similar shows would be in the best interest of the industry. Yet, the conversation would inevitably stall when the fundamental question was asked, “But would the industry support it?”
This channel has a rich and vibrant history, something that was recently reinforced when a colleague referred to me as “new.” I reminded him that I had over a decade of experience in the
“ TO EVERYONE WHO HAS TAKEN THIS LEAP OF FAITH WITH US, I AM TRULY THANKFUL. YOUR SUPPORT AND BELIEF IN THIS ENDEAVOR HAVE MADE IT POSSIBLE. ”
channel, to which he replied, “Exactly, new.” Industries with long histories often have strong, entrenched brands that foster rivalries among their core participants. Challenging these established norms is often seen as a recipe for disaster.
As we began conversations about the IHI Conference with key industry leaders, I braced myself for potential
TREND WATCH
disappointment. Instead, we were met with overwhelming encouragement to continue down the path we had begun. The moment of truth came when we announced the creation of the IHI Conference and invited the entire industry to unite at a singular event.
The response has been nothing short of extraordinary. I have to constantly remind myself that this all started
Kenneth Blanchard’s quote, “None of us is as smart as all of us.”
To everyone who has taken this leap of faith with us, I am truly thankful. Your support and belief in this endeavor have made it possible.
As we move forward, let us continue to work together, strengthening our industry for the future. The IHI Conference is not just an event; it’s a testament to what we can achieve
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Recent Features From HardwareConnection
July 2024: Hardware Goes Hollywood: Top 10 Hardware Store Movie/TV Appearances—Explore the top 10 hardware store appearances in movies and TV, from essential supply stops in zombie apocalypses to comedic DIY mishaps.
July 2024: Can You Take a Vacation?—Find out how your answer to this question is directly tied to the value of your business.
May/June 2024: Trial by Fire: One Store’s Resilient Return—Isaac Smith, co-owner of Matt’s Building Materials, tells how the strength and support of the Pharr, Texas, community enabled the store to rebuild after a 2022 fire.
May/June 2024: Midwest Fastener’s Personal Touch in a TechDriven World—In this in-depth question-and-answer interview, Glen Gevaart, Midwest Fastener’s vice president of sales, explains how the company builds long-lasting relationships while also using high-tech sales tools.
April 2024: Sustainability Special Section—Learn how one retailer eliminated the store’s electricity bill with solar panels and how another created a water reclamation system to collect enough water for the live plant nursery and more.
April 2024: Why Retailers Should Prepare for ‘Right to Repair’ This in-depth analysis of the Right to Repair movement explains how hardware retailers could be poised to ride the wave of this do-it-yourself movement.
Click here to see our archive of past issues.
UPCOMING EVENTS
AUGUST
Independent Home Improvement Conference
August 27-29, JW Marriott Marco Island Beach Resort, Marco Island, Fla.
SEPTEMBER
Blish-Mize Fall Customer Buying Market
September 12-14, Overland Park Convention Center, Overland Park, Kan.
Do it Best Fall 2024 Market
September 6-9, Indiana Convention Center, Indianapolis
Horizon Distribution Fall Expo 2024
September 11-12, Yakima Convention Center, Yakima, Wash.
True Value Fall Reunion
September 9-11, Orange County Convention Center, Orlando, Fla.
OCTOBER
House-Hasson Hardware Fall Dealer Market
October 10-12, Charlotte Convention Center, Charlotte, N.C.
LBM Advantage Fall Planning Conference
October 28-30, Encore Boston, Boston
LMC Expo
October 23-25, Philadelphia Marriott Downtown, Philadelphia
Wallace Hardware Fall Dealer Market
October 2-3, Sevierville Convention Center, Sevierville, Tenn.
NOVEMBER
ECI’s Connect Conference
November 11-13, Gaylord Texan Resort & Convention Center, Grapevine, Texas
Hardlines Distribution Alliance
Executive Planning Conference
November 19-21, Westin La Paloma Resort & Spa, Tucson, Ariz.
Orgill Winter Online Buying Event
November 4-17
DECEMBER
Nebraska BLD Connection Conference
December 11, Embassy Suites, La Vista, Neb.
JANUARY 2025
House-Hasson Hardware Spring Dealer Market
January 30-February 1, Gaylord Opryland Resort, Nashville, Tenn.
FEBRUARY 2025
Orgill Spring Dealer Market
February 20-22, Ernst N. Morial Convention Center, New Orleans
MARCH 2025
Ace Hardware Spring Convention
March 4-6, Henry B. Gonzalez Convention Center, San Antonio
Do it Best Spring Market
March 21-23, Orange County Convention Center, Orlando, Fla.
National Hardware Show
March 18-20, Las Vegas Convention Center, Las Vegas
True Value Reunion
March 16-18, Denver Convention Center, Denver
As the independent hardware industry gears up for one of its most anticipated events of the year, the Beacon Awards ceremony is poised to be a highlight of the Independent Home Improvement Conference, taking place from August 27-29, 2024, at the luxurious JW Marriott Marco Island Beach Resort in Marco Island, Fla. This annual celebration of excellence will honor the best and brightest in the hardware retail sector, setting the stage for a memorable evening of recognition and reflection on industry achievements.
The Beacon Awards, introduced by Hardware Connection in 2013, have become synonymous with outstanding performance and innovation within the independent hardware and home improvement community. This year, the ceremony will showcase the Retail Beacon Award winners and the Best New Store Award recipients and offers a look at the future of the industry.
CELEBRATING RETAIL EXCELLENCE
The Retail Beacon Award honors the crème de la crème of independent hardware retailers, celebrating their achievements in various aspects of their operations. This year’s winners will be selected from retailers affiliated with Do it Best and Orgill, who are wholesale sponsors of the awards. These awards acknowledge not just
business success, but also the retailers’ commitment to community involvement, exemplary store design, and innovative merchandising.
In addition to the Retail Beacon Awards, the Beacon Award for Best New Store highlights outstanding new stores that have made a significant impact within their first few years of operation. The Beacon Award for Best New Store recognizes the dynamic expansion of existing businesses and the fresh energy brought by new market entrants.
A PRESTIGIOUS EVENT
The Beacon Awards ceremony promises to be an elegant affair, featuring a dinner banquet where honorees will receive their awards and be recognized for their contributions to the industry. The Beacon Awards ceremony will take place in Calusa 6 & 7 on the third floor. The event also includes a cocktail reception where attendees can connect with fellow retailers and industry professionals. The evening will culminate with the presentation of the Beacon Award trophies and a feature article in Hardware Connection magazine, highlighting the accomplishments of the winners.
LOOKING BACK AND FORWARD
Reflecting on past Beacon Award winners provides insight into the caliber of excellence being celebrated. For instance, the 2023 winners included Carr Hardware
BEACON AWARDS
Celebrating excellence in hardware and home improvement retailing, the 2023 Beacon Awards honored outstanding winners for their innovation and community impact.
in Pittsfield, Mass., and R.P. Lumber Company in Edwardsville, Ill., recognized for their outstanding contributions as Retail Beacon Award winners. Townsend Building Supply in Panama City, Fla., and Tum-A-Lum Lumber in
Pendleton, Ore., were honored in the Best New Store category, showcasing the innovative spirit driving the industry. These past honorees exemplify the values that the Beacon Awards stand for—excellence, innovation, and community engagement. As we look forward to the 2024 ceremony, the anticipation is building to see which retailers will join these distinguished ranks and set new standards for success.
THANKS TO SPONSORS
The Beacon Awards are more than just a recognition program; they are a celebration of the independent hardware industry’s vibrancy and resilience. The 2024 ceremony will provide a fitting tribute to the individuals and businesses that are shaping the future of the retail hardware industry. With the support of sponsors Orgill, Do it Best, Epicor Software Corp., Ettore Products, and Fluidmaster, the event promises to be an unforgettable experience for all involved.
In addition to follow-up coverage in the September issue of Hardware Connection, short profiles of the winners will be shared on our social media after the event. n
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Wholesale Sponsors:
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BEACON WINNER TIPS
EXPERT ADVICE FROM RECENT BEACON AWARD WINNERS
Beacon Award-winning hardware retailers featured in Hardware Connection have revolutionized the industry with innovative strategies and community-focused practices. These trailblazing retailers showcase how adapting to community needs, investing in employees, modernizing store designs, and leading with vision can transform the hardware retail landscape. Here, we compiled some of their success stories to provide invaluable lessons for any hardware retailer aiming to thrive in a competitive market.
BE ADAPTABLE AND QUICKLY RESPOND TO COMMUNITY NEEDS.
After Hurricane Michael devastated Panama City, Fla., Townsend Building Supply demonstrated remarkable adaptability and community support. In the immediate aftermath of the hurricane, they recognized the urgent need for building materials and quickly set up a
Michael Townsend of Townsend Building Supply at the 2023 Beacon Awards explaining how he wanted to help the Panama City area recover after a devastating hurricane.
makeshift lumberyard to aid in the rebuilding efforts. This temporary solution provided essential supplies to local residents and contractors, helping the community recover more swiftly from the disaster.
Townsend Building Supply’s quick response and commitment to supporting their community didn’t stop there. Recognizing the ongoing demand and the opportunity to better serve the area, they transformed the temporary lumberyard into a permanent store. This strategic move not only filled a critical gap in the market but also reinforced their role as a vital community resource.
—Townsend Building Supply, 2023 Beacon Award for Best New Store
“
AFTER HURRICANE MICHAEL DEVASTATED PANAMA CITY, FLA., TOWNSEND BUILDING SUPPLY DEMONSTRATED REMARKABLE ADAPTABILITY AND COMMUNITY SUPPORT.
”
BEACON WINNER TIPS
INVEST IN EMPLOYEES, ENCOURAGE A SENSE OF OWNERSHIP.
LaValley Building Supply demonstrated that a strong commitment to employee development is a key factor in their success. They have implemented comprehensive training programs designed to enhance the skills and knowledge of their staff. These programs cover various aspects of the business, from product knowledge to customer service techniques, ensuring that employees are well-equipped to meet customer needs and contribute to the company’s growth.
Employees of LaValley Building Supply feel a sense of ownership and are encouraged to take initiative and contribute ideas for improving operations.
Moreover, LaValley Building Supply fosters a sense of ownership among its employees by encouraging them to take initiative and contribute ideas for improving operations. This approach not only boosts morale but also creates a more invested and motivated workforce. The company also offers opportunities for career advancement, which helps retain top talent and reduce turnover rates.
—LaValley Building Supply, 2022 Retail Beacon Award
CREATE A WELCOMING ENVIRONMENT WITH STORE DESIGN.
Phil and Deanna Cheeves of Hometown Hardware in Senoia, Ga., have demonstrated the significant impact that thoughtful store design can have on customer experience and business success. By incorporating a decompression zone at the entrance, they
Store design touches such as stylish black shelving and a decompression zone at the entrance make navigation intuitive and visually appealing.
provide customers with a moment to transition from the outside world into the store environment. This space helps reduce stress and makes customers feel more comfortable and ready to shop.
Additionally, the use of black shelves to highlight products is a strategic design choice. Black shelving creates a striking contrast, drawing attention to the merchandise and making it easier for customers to find and appreciate the products on display. This not only enhances the aesthetic appeal of the store but also improves the overall shopping experience by making navigation intuitive and visually appealing. This thoughtful approach to store design not only boosts customer satisfaction but also increases the likelihood of repeat visits and positive word-of-mouth recommendations.
—Hometown Hardware, 2022 Beacon Award for Best New Store
Carr Hardware actively participates in local events, sponsors community initiatives, and collaborates with local organizations, such as the Berkshire Humane Society.
CONNECT WITH COMMUNITY THROUGH EVENTS, SPONSORSHIPS THAT MATTER.
Carr Hardware in Pittsfield, Mass., exemplifies how a dedication to service and community engagement can drive business success. Their approach is centered on building lasting relationships and giving back to the community. Bart Raser of Carr Hardware emphasizes the importance of being more than just a store, but a trusted community partner.
To achieve this, Carr Hardware actively participates in local events, sponsors community initiatives, and collaborates with local organizations. This deep integration fosters strong customer loyalty and positions them as a cornerstone of the community. Additionally, their service-oriented mindset ensures that customers receive personalized and attentive care, which further enhances their reputation.
—Carr Hardware, 2023 Retail Beacon Award
BEACON WINNER TIPS
EXPLORE NEW PRODUCT CATEGORIES TO ADD CUSTOMER SEGMENTS.
Mike and Brenda MacKay of Vassar Building Center in Vassar, Mich., successfully modernized their store and diversified their product offerings to drive growth. They expanded their kitchen and bath showroom, offering a broader variety of products and design ideas, making it a destination for home improvement projects. In addition to expanding their existing offerings, the MacKays introduced
entirely new product lines, such as grills and workwear. By adding these categories, they tapped into additional markets and customer segments that they had not previously served. The introduction of grills appealed to outdoor cooking enthusiasts, while workwear attracted both DIY customers and professionals looking for durable and reliable clothing. These new categories diversified their product range and drew in a wider array of shoppers.
In addition to expanding their existing offerings, the MacKays introduced entirely new product lines, such as grills and workwear.
These strategic changes significantly boosted sales by enhancing the shopping experience and catering to a broader customer base. Their approach demonstrates how modernizing store layout and diversifying offerings can effectively attract more customers and increase revenue.
—Vassar Building Center, 2022 Beacon Award for Best New Store
BEACON WINNER TIPS
CRAFT STORE DESIGN
THAT’S NOT JUST FUNCTIONAL BUT ALSO A COMMUNITY DESTINATION.
TAL Holdings’ Tum-A-Lum Lumber location in Pendleton, Ore., stands out as a prime example of how innovative retail space design can significantly boost customer engagement and sales. By employing the concept of placemaking, they transformed their store into an inviting and engaging environment that encourages customers to linger and interact with the staff and products.
Placemaking involves designing spaces that are not only functional but also
Tum-A-Lum employed the concept of placemaking, designing spaces that significantly boost customer engagement and sales.
aesthetically pleasing and community oriented. Tum-A-Lum Lumber applied this principle by creating areas within the store where customers can comfortably spend time, explore, and learn about their products. This includes thoughtfully arranged product displays, interactive zones, and communal spaces that foster a sense of community. n —Tum-A-Lum, 2023 Beacon Award for Best New Store
Welcome to the Hardware Connection Century Club!
The Hardware Connection Century Club, sponsored by the National Hardware Show®, recognizes “The Innovators and Survivors Who Helped Build America.” Our Century Club currently includes 804 hardware and LBM retailers, 21 wholesalers and 207 manufacturers that were founded in the United States of America and remain in business after 100 or more years.
You can find the complete list of Century Club members including old store photos and links to company history by clicking here. We congratulate the following retailers who have been added to the Hardware Connection Century Club this year:
Andrew Posey & Son Hardware, Jasper, AL—1924
Bourassa True Value Hardware, New Bedford, MA—1924
Bowling Feed and Hardware, Catlettsburg, KY—1924
Braun Building Center, Manitowoc, WI—1905
Carl Eliason & Company Lumber & Hardware, Sayner, WI—1924
Chairtown Lumber Company, Gardner, MA—1924
Clark Devon Hardware, Chicago, IL—1924
Congleton Lumber, Lexington, KY—1905
Denver Lumber Company, Denver, CO—1923
Gennett Lumber Company, Fletcher, NC—1901
Guy C. Lee Building Materials, Smithfield, NC—1924
Hamilton Building Supply, Hamilton, NJ—1924
Heller Lumber Company, Arlington Heights, IL—1924
Holman Supply Company, Moultrie, GA—1920
Howell Hardware, Millville, NJ—1924
H&W Hardware, New York, NY—1924
Kelly Seed & Hardware Co., Peoria, IL—1905
SPONSORED BY
Learned Lumber, Hermosa Beach, CA—1924
Legg Lumber Company, Holt, MI—1884
Morrison Terrebonne, Houma, LA—1924
National Lumber Company, Baltimore, MD—1919
Newton’s True Value Hardware, Cherryvale, KS—1924
Page Lumber, Poughkeepsie, NY—1924—1,000th CC member
Paschal Brothers Hardware & Lumber, Jacksonville, FL—1924
Ransom Brothers Lumber & Supply, Ramona, CA—1924
Requarth Company, Dayton, OH—1860
Southern Builders Supply, Valdosta, GA—1880
Union Lumber Company, New Albany, MS—1902
Valley Park Elevator & Hardware, Valley Park, MO—1874
Western Materials Inc., Yakima, WA—1915
William B. Morse Lumber Company, Rochester, NY—1853
LEADING WITH VISION: CHANGE, SERVICE EXCELLENCE, AND RESILIENCE
Join us at the IHI Conference for inspiring keynote speeches. Learn to master organizational change, elevate customer service, and embrace resilience. Gain invaluable insights and strategies from these top leaders to drive lasting success and propel your business forward.
AL COMEAUX MASTERING CHANGE: CULTIVATING MINDSETS FOR LASTING SUCCESS
AUG 28, 12:45 P.M. IN CALUSA 6 & 7, LEVEL 3
From his early days working at an independent hardware store as a high school student to his role as a senior executive leading
A veteran leader of companies such as Travelocity and GE Aviation, Al Comeaux has lived and researched organizational change through large and small organizations.
A master storyteller, Comeaux weaves research with thoughtprovoking ideas and practical takeaways other business leaders have come to value.
KEYNOTE SPEAKERS
Fortune 500 companies, Al Comeaux has built a career rich in experience and expertise. Drawing on decades of research and firsthand experience in organizational change, Comeaux has become a respected authority in helping leaders navigate and manage change effectively. His 2020 book, “Change (the) Management: Why We as Leaders Must Change,” encapsulates his philosophy and offers insights into successfully steering organizations through transformative periods. Today, Comeaux continues to empower leaders to embrace and drive change, leveraging his extensive background and deep understanding of organizational dynamics.
In his keynote address “Mastering Change: Cultivating Mindsets for Lasting Success” Comeaux will share his extensive experience, from hardware store to leadership roles at Travelocity, GE and American Airlines, to show the essentials for embracing a new change mindset to propel your business forward.
A business leader and philanthropist in Tulsa, Okla., Greeno began his entrepreneurial journey at 22, owning and operating two Chick-fil-A restaurants.
ARTHUR GREENO WHAT’S IN THE SAUCE? CUSTOMER SERVICE SECRETS FROM CHICK-FIL-A
AUG. 29, 12:30 P.M., CALUSA 6 & 7, LEVEL 3
Comeaux’s book “Change (the) Management” is a leading book on leadership and change and required reading for MBA candidates.
Despite numerous childhood challenges, Arthur Greeno has achieved remarkable success as an entrepreneur and philanthropist in Tulsa, Okla. With 36 years in the industry, he began his journey at 22, owning and operating two Chick-fil-A restaurants. His leadership and commitment to a strong company culture have resulted in an average staff tenure of six years, with some members staying more than 20 years. Greeno emphasizes investing in employees and fostering a supportive work environment, enhancing both employee satisfaction and customer
service. As a philanthropist, he actively supports his community.
In his keynote speech, Greeno addresses staff training, revealing that their success comes not from exceptional training programs but
Greeno frequently speaks about leadership, marketing and overcoming odds framed with actionable takeaways for business leaders.
A best-selling author, Greeno has written “Breaking Conformity” and “Dysfunctional Inspiration” which present powerful narratives on embracing individuality and finding strength in adversity.
from hiring individuals passionate about service. By focusing on genuine hospitality and recognizing each guest’s story, Greeno’s team delivers exceptional customer service, setting them apart.
DANIEL “RUDY” RUETTIGER UNLEASH YOUR INNER RUDY: EMBRACE RESILIENCE AND MAKE EVERY SECOND COUNT
AUG. 29, 3 P.M., CALUSA 6 & 7, LEVEL 3
Left: Rudy Ruettiger speaks on topics like overcoming adversity, the power of perseverance, and achieving dreams against all odds.
As the son of an oil refinery worker and the third of 14 children, Rudy Ruettiger rose from valleys of discouragement and despair to the pinnacles of success. It took years of fierce determination to overcome obstacles and criticisms, yet Ruettiger achieved his first dream—to attend the University of Notre Dame and play football for the Fighting Irish. Ruettiger’s life story is immortalized in the blockbuster film “Rudy,” and today he is an Emmy Award-winning motivational speaker, author, and producer.
Join Ruettiger as he takes you on an extraordinary journey epitomizing resilience and determination. In his keynote speech, Ruettiger shares his message of dreaming big and overcoming obstacles. His speech will empower attendees to tackle challenges with renewed purpose and determination, inspiring them to achieve their own dreams. n
Right: Ruettiger with actor Sean Astin, who brought Rudy’s inspiring journey of perseverance to life in the iconic film “Rudy,” depicting his dream to play football for Notre Dame.
MEET RUDY!
AFTER DANIEL “RUDY” RUETTIGER’S KEYNOTE ADDRESS “UNLEASH YOUR INNER RUDY: EMBRACE RESILIENCE AND MAKE EVERY SECOND COUNT” IHI CONFERENCE ATTENDEES CAN MEET THE NAMESAKE OF THE HIT MOVIE “RUDY” AT 3:45 P.M. IN CALUSA FOYER.
Two respected industry events—the NHPA Independents Conference and The Hardware Conference—will come together to form the 2024 Independent Home Improvement Conference. Join retailers from across the industry and gain actionable solutions for today’s toughest retail challenges. Visit ihiconference.org to
STAY AHEAD OF THE CURVE: ESSENTIAL LEARNING AT IHI CONFERENCE
The Independent Home Improvement Conference offers diverse learning opportunities in employee engagement, marketing, retail operations, and technology. Attendees will gain actionable strategies to boost productivity, customer loyalty, risk management, and e-commerce success, equipping retailers with essential tools to thrive in today’s competitive market. Here are some of the categories and highlights of essential learning offered during the IHI Conference:
EMPLOYEE ENGAGEMENT
These employee engagement courses offer valuable insights and practical strategies to enhance workforce dynamics and productivity.
“Not Another Pizza Party: Fresh Ideas to Boost Employee Engagement” explores Gallup’s latest research, revealing shifts in workforce engagement. Attendees will gain actionable strategies to inspire and motivate both engaged and disengaged employees.
“Dollars and Sense: Maximizing Productivity With Minimal Investment” unveils budget-friendly tech tools to
boost team efficiency. Learn how to leverage cost-effective technology to achieve peak productivity without significant investment.
“Mission Retention: Tips on Finding and Keeping 5-Star Staff” features a panel discussion with industry experts, offering strategies for hiring and retaining top talent. Gain practical tips to overcome recruitment challenges and build a stellar team.
“Leadership Lab: Developing Solutions for Your Dream Team” is an immersive workshop focused on nurturing talent and developing future leaders. Discover innovative methods used by leading retailers to foster talent and ensure long-term success.
MARKETING, MERCHANDISING & ADVERTISING
This series of marketing and merchandising courses is designed to equip retailers with the tools and strategies needed to thrive in today’s competitive market.
“From Repeat Buyers to Raving Fans: Mastering Customer Loyalty” delves into the importance of customer loyalty, offering insights and data analytics techniques to enhance customer retention.
“Home Turf Advantage: Mastering Local Inventory Advertising” explores how local inventory advertising solutions can help retailers compete with big-box and online competitors by leveraging local strengths and trends.
“Ad Wars: Balancing Traditional vs. Digital Advertising” features a panel discussion on optimizing advertising ROI by balancing traditional and digital channels, providing valuable insights from experienced retailers.
“Creative Solutions to Make a Big Marketing Impact on a Shoestring Budget” is an interactive workshop offering innovative strategies to maximize marketing impact with a limited budget. Attendees will learn costeffective advertising tactics and social media strategies to stretch their marketing dollars.
EDUCATION
Retail operation learning opportunities include using KPIs to help your business grow and ways to navigate cash flow and decrease shrink.
RETAIL OPERATIONS
Designed to enhance retail resilience and profitability through practical strategies, these courses offers insights from experts.
“Shrink Survival Guide: Strategies for Retail Resilience” offers best practices to combat shrinkage, including theft prevention and innovative inventory management, crucial for maintaining efficiency and profitability.
“Navigating Cash Flow: The Roadmap to Retail Prosperity” focuses on
optimizing profitability by streamlining operations, boosting revenue, and fostering a motivated team culture. Attendees will learn to use analytical tools and self-audits to maximize cash flow.
“Cyberthreats to Severe Weather: Managing Risk Across Your Operation” features a panel discussion on mitigating risks, from cybersecurity to extreme weather resilience. Learn how to empower your team to safeguard against potential threats.
“Using KPIs to Boost Success” delves into key performance indicators (KPIs) that drive business success. Participants will share strategies, set
Demystify technology with in-depth learning sessions that blend datadriven insights, practical AI applications, e-commerce trend analysis, and tech investment discussions.
goals, and learn from peers to map out a path to growth and prosperity.
TECHNOLOGY
This series of courses offers a comprehensive dive into business technology and e-commerce, empowering independent retailers to stay ahead. The sessions blend data-driven insights, practical AI applications, e-commerce trend analysis, and tech investment discussions, equipping participants to thrive in a competitive market.
In “Behind the Screens: Taking on E-Commerce,” attendees will gain insights from the 2024 Independent
Home Improvement E-Commerce Study to help refining e-commerce strategies and seizing new opportunities.
“AI Unleashed: Supercharge Your Business” explores how AI can revolutionize business practices by streamlining tasks, improving communication, and boosting efficiency with practical tools.
“From Clicks to Cash: Navigating E-Commerce Trends” features discussions with top wholesalers and retailers, providing insights and strategies to navigate the digital retail landscape.
“Unlocking the Secrets of Tech Investment ROI” offers an interactive workshop for participants to share and discuss high-return tools and systems, exchanging insights with industry leaders to propel their businesses forward. n
LUXURY, LEISURE AND ADVENTURE AT JW MARRIOTT MARCO ISLAND
Nestled along three miles of pristine Southwest Florida beachfront, the JW Marriott Marco Island Beach Resort offers a luxurious and unforgettable experience for attendees of the Independent Home Improvement Conference. With exquisite dining options and an array of entertainment activities, this resort has plenty of amenities for families,
Above: Miles of white, sandy beaches await guests of the IHI Conference, offering plenty of opportunities for swimming and watersports.
couples and solo travelers to the IHI Conference.
The history of the JW Marriott Marco Island Beach Resort dates back to its origins as the Marco Beach Hotel in the 1970s. Over the decades, the resort has undergone numerous renovations
and expansions, transforming it into the luxurious destination it is today. Acquired by Marriott International, it was rebranded as the JW Marriott Marco Island Beach Resort, offering a blend of modern amenities and timeless elegance. The resort’s commitment to providing exceptional service and unforgettable experiences has solidified its reputation as one of Florida’s premier beachfront destinations.
CULINARY OPTIONS ABOUND
Guests at the JW Marriott Marco Island Beach Resort are treated to a diverse selection of dining options, each offering unique flavors and experiences. The resort boasts several restaurants and bars, ensuring that every palate is satisfied:
• Ario: This upscale restaurant specializes in locally sourced steaks and seafood, providing a refined dining
Upper: With a locally sourced menu, Ario is your choice for fine dining and tasting an extensive selection of wines.
Lower: For a relaxed vibe with seafood and beautiful beach views and gorgeous sunsets, take a seat at Quinn’s on the Beach.
experience with a focus on sustainability and quality. The ambiance is both elegant and inviting, making it perfect for a romantic dinner or a special celebration.
• Quinn’s on the Beach: For a more casual dining experience,
MARRIOTT AMENITIES
Quinn’s on the Beach offers a relaxed atmosphere with stunning Gulf views. Guests can enjoy tropical cocktails, fresh seafood, and delicious salads while soaking in the beautiful sunset.
• Tesoro: This Mediterranean-inspired restaurant provides a sophisticated dining experience with a menu that features fresh, vibrant flavors. The rooftop location offers breathtaking views of the Gulf of Mexico, enhancing the overall dining experience.
• Maia: Start your day with a hearty breakfast at Maia, where you can enjoy a variety of American classics and healthy options. The restaurant’s bright and cheerful
A naturally beautiful setting for a challenging game of golf, the Rookery at Marco Golf Course has 7,100 yards of fairways. Just watch out for the sand traps.
atmosphere is perfect for fueling up before a day of activities.
• 400 Pazzi’s: Satisfy your craving for Italian cuisine at 400 Pazzi’s, where you can indulge in wood-fired pizzas, homemade pastas, and other Italian favorites. The casual setting and delicious food make it a favorite among guests.
FROM LINKS TO BEACH AND BEYOND
The JW Marriott Marco Island Beach Resort offers an impressive array of entertainment options and
“ THE JW MARRIOTT
MARCO ISLAND BEACH
RESORT OFFERS AN IMPRESSIVE ARRAY OF ENTERTAINMENT OPTIONS AND ACTIVITIES TO ENSURE
THAT GUESTS HAVE A MEMORABLE STAY.
In a relaxing environment, skilled therapists offer a wide range of treatments, including massages, facials, and body scrubs to promote well-being.
tranquility. The spa offers a wide range of treatments, including massages, facials, and body scrubs, all designed to promote well-being and relaxation. The serene environment and skilled therapists ensure a truly restorative experience.
activities to ensure that guests have a memorable stay. From golfing to spa treatments, there is something for everyone to enjoy.
• Golfing: Golf enthusiasts will appreciate the resort’s two private 18-hole championship golf courses, The Rookery at Marco and Hammock Bay Golf & Country Club. Both courses offer challenging play and stunning natural surroundings, making them a must-visit for avid golfers.
• Spa by JW: For those seeking relaxation and rejuvenation, the Spa by JW provides a sanctuary of
• Swimming and Beach Activities: The resort features multiple swimming pools, including an adults-only pool for a more tranquil experience. Guests can also take advantage of the private beach, where they can relax on the soft sand, swim in the warm Gulf waters, or participate in various watersports such as paddleboarding and kayaking.
• Fitness and Recreation: For those who like to stay active, the resort offers a state-of-the-art fitness center, as well as tennis courts and organized fitness classes. Whether you prefer a morning yoga session or a high-energy workout, there are plenty of options to keep you moving. n
7 WAYS TO MAKE THE MOST OUT OF YOUR IHI CONFERENCE
The IHI Conference offers a wealth of opportunities designed to educate, inspire, and elevate your experience. Whether you are attending the lively Celebration of Independents beach party, exploring the dynamic Orgill Pavilion, or diving into the cutting-edge insights at Epicor education sessions, there is something for everyone. Additionally, the conference features engaging panel discussions where retailers can exchange valuable wisdom. This event is a chance to immerse yourself in the latest trends, network with industry leaders, and gain actionable insights to enhance your business. Here are seven ways to make the most out of your IHI Conference experience:
1. DOWNLOAD IHI CONFERENCE APP
As your guide to IHI Conference events, timing and locations, the app can also provide realtime notifications so you won’t miss any of your scheduled activities. The app enables attendees to engage and ask questions, explore exhibitors in the Partner Pavilion and connect with your peers.
2. WIN PRIZES INCLUDING INDY 500 TICKETS, $2,500 WORTH OF EMPLOYEE TRAINING
Through the conference app’s Game Mode, attendees can earn points to win four tickets to attend the Indianapolis 500 in May 2025 and $600 that can be used for travel expenses. The retailer with the most points at the end of the conference wins. Attendees of the IHI Conference have a chance to win $2,500 off any NHPA Academy for Retail Development program. This prize offers significant savings on training resources that can boost both individual and organizational growth. Winners will be drawn on August 29 and must be present to claim their prizes.
IHI CONFERENCE
Food buffets, drinks, and locally themed, live music will be part of the Celebration of Independents on August 28, hosted by Orgill and sponsored by Do it Best.
3. SWING BY THE CELEBRATION OF INDEPENDENTS
Orgill is hosting the Celebration of Independents, with Do it Best sponsoring the music and entertainment for the event. The beach-themed evening will include indoor and outdoor activities, food buffets, drinks and locally themed live music. Conference guests relax and watch the sunset with industry friends or grab a drink and dance the night away.
4. PARTICIPATE IN PARTNER EVENTS
Partner events hosted by Orgill, Do it Best and Epicor will enable hardware retailers to gather ideas while discovering the latest industry trends. This diverse lineup of sessions is designed to drive your business forward. Retailers can learn about operational excellence, modern store design, and strategies for enhancing employee engagement. Delve into the latest advancements in technology and e-commerce, while also gaining insights into cybersecurity, inventory management, and growth strategies.
Each session offers practical knowledge and innovative solutions to help you excel in the evolving market.
5. ATTEND SPONSORED EDUCATIONAL BREAKOUT SESSIONS
The breakout sessions at the IHI Conference offer a wealth of knowledge tailored to diverse aspects of retail management. Attendees can explore strategies for enhancing website performance, securing financing for growth, and optimizing operational safety. Sessions also cover advancements in technology, such as AI for inventory management and cybersecurity measures. With a focus on real-world applications, these sessions provide valuable insights into improving customer experience, streamlining operations, and safeguarding your business from emerging threats. Each presentation is designed to equip retailers with practical tools and strategies for success.
6. VISIT THE PARTNER PAVILION
Engage with top industry vendors and service providers at the Partner Pavilion, where innovation and networking come together in a relaxed environment. About 60 vendors will be in the Partner Pavilion, representing a diverse range of companies, including those specializing in retail technology, manufacturing tools and hardware, financial services, insurance and product innovation.
Discover the latest products and services from leading companies while enjoying a variety of networking opportunities. The pavilion will be open from August 28-29, 7:30 a.m. to 3 p.m. in the Banyan Ballroom, Level 1. Drop in for breakfast and lunch as you connect with peers and explore cutting-edge solutions.
7. HEAR MAIN STAGE PANEL DISCUSSIONS
The IHI Conference will feature a series of engaging panel discussions on the main stage, highlighting crucial topics for the home improvement industry. A key discussion, “Why Is This So Hard? Navigating the Labor Dilemma,” will address the rising challenges of labor costs and talent management, offering insights into unconventional strategies for building effective teams. The “Innovation Unleashed: Inspiring Stories From NHPA Top Guns” panel will showcase top industry leaders sharing their impactful stories of innovation and community engagement. Additionally, the “Beyond Survival: Creating Growth in a Flat Economy” panel will explore strategies for sustaining business growth in an evolving economic landscape, providing valuable perspectives from successful retailers. These sessions promise to deliver thought-provoking insights and actionable strategies for industry professionals. n