Issuu

BLOOMING

Bayport Flower Houses

owner Karl Auwaerter blends tradition with innovation at his thirdgeneration, familyrun garden center in Bayport, N.Y.

Mandy Arnold General Manager of Morrison’s Hardware & Building Supply Nashville, Georgia

Facing stagnant sales and an outdated layout, Morrison’s Hardware & Building Supply partnered with Orgill to do a customized reset, enhance their assortments and refresh the store’s branding. The result? More customers, better selection, and a fresh new look driving growth.

See how they did it.

MANDATES

ADVERTISERS’ INDEX

IBy Doug Donaldson

At Spring Markets, the Heart of the Industry Beats Strong

f there’s one thing the 2025 spring show season made clear—at

House-Hasson , Orgill , Ace and the first-ever joint Do it Best/True Value market—it’s that the independent hardware industry isn’t just surviving. It’s expanding, adapting and, in many ways, redefining what it means to be a local retailer in a competitive, techdriven world.

From Nashville to San Antonio to New Orleans to Orlando, these markets were packed—not just with dealers but with energy. You could feel the momentum. Bustling show aisles, vendors commenting about order volume and an unmistakable undercurrent of urgency. This is an industry saying: We’re ready to grow, we’re investing now and we’re doing it on our own terms.

IT’S NOT JUST ABOUT PRODUCT ANYMORE—IT’S ABOUT EXPERIENCE

During the spring show season, yes, there were plenty of deals. Yes, retailers loaded up on grills, mowers, paint, fasteners, holiday decorations and more. But the bigger story wasn’t what was on the shelves—it was how all that

stuff fits into a broader, more immersive retail experience.

House-Hasson’s Breakfast Buys room was jammed, with attendees having to scramble for open seats and bacon. Ace turned a big portion of its show floor into a winter wonderland— literally. They’re doubling down on holiday as a fourth-quarter sales driver. Orgill showcased two full-blown concept stores to inspire merchandising strategies. Do it Best and True Value leaned hard into the “Bigger. Stronger. Faster” theme, inviting retailers to imagine what’s possible when two major buying groups team up.

Across the board, the message was clear: If your store feels like yesterday’s hardware store, you’re going to lose today’s customer. It’s not enough to stock the goods—you’ve got to create a place people want to walk into.

TECH IS NO LONGER OPTIONAL

At each show, retailers were offered chances to learn more about digital tools. Orgill’s FanBuilder, which lets stores run personalized loyalty programs, drew lots of attention. So did updates to e-commerce platforms and

SHELF LIFE

inventory tools. Ace is exploring AI to train frontline associates—because faster, smarter, more helpful service is where the battle is being won.

And the joint Do it Best/True Value Spring Market? That was a flex. Two huge buying groups pooling resources and technology to give independents a fighting edge. If you’re a dealer wondering how you’re going to keep up with the Amazons and Walmarts of the world, these shows delivered a pretty convincing answer: You don’t have to out-scale them—you just have to out-connect.

RETAILER VOICES, CHOICES ARE LOUDER THAN EVER

Here’s something refreshing that came through during the spring market season as well: These weren’t just vendor-driven expos. Retailers were there to do more than buy—they were there to be heard. At every show, there was serious attention paid to listening: What do you need, what’s working and what isn’t?

Whether it was House-Hasson talking about integrating former BostwickBraun customers or Orgill spotlighting vendors chosen specifically for dealer feedback, it’s clear that independents are no longer content to take what the wholesaler gives them. They want partnerships. Customization. And, frankly, a little more say in how the playbook is written.

Independent hardware retailers are intimately in tune with their customers.

When they attend shows, they can make critical buying decisions for their stores. Of the dozens of retailers I spoke with during the spring show season, every one said the markets are where they look to find new products. The discerning eyes of these independent retailers move markets and can define trends.

THE INDEPENDENT ADVANTAGE IS STILL VERY REAL

After many hours in airports, cabs and buses, and thousands upon thousands of steps on show floors, here’s my big takeaway from this spring’s show season: The national chains might have scale, but independent hardware retailers have something else—trust, agility and deep local roots. These markets showed that when suppliers, wholesalers and retailers are all aligned, that “small” local hardware store becomes a powerhouse.

From hometown hardware stores in Vermont to those in the suburbs in Texas, the formula is getting clearer: fast, accurate delivery; friendly faces; smartly curated products; and a place that feels real. Not just another box.

So what was really going on at these shows? They’re so much more than new products or purchase orders. They’re a pulse check. And if this spring is any indication, the heart of the independent hardware industry is beating strong. n

TBy Craig Cope

Network Smarter, Not Harder at 2025 IHI Conference in Orlando

he Independent Home Improvement Conference (IHI), taking place July 30-31 at the JW Marriott Orlando Grande Lakes, marks the second annual gathering of the industry’s leading retailers, manufacturers and service providers. While last year’s debut in Marco Island, Fla., set a high bar, this year’s event brings a refreshing change of scenery while delivering the same industry-shaping content in a new, equally luxurious setting. For more about the IHI Conference and the venue, see “Your Conference Oasis Awaits” in this issue.

The IHI Conference offers multiple ways to participate, including general admission tickets for retailers, sponsorship packages for both manufacturers and service providers and the newly introduced Manufacturer/Service Provider ticket. Sponsorships are available at various levels and include access to the complete conference programming and industry gala, premium brand placement, discounted advertising in industry publications, exclusive networking opportunities and social media promotion.

For manufacturers, manufacturer reps and service providers not exhibiting this year, the $995 Manufacturer/Service Provider ticket provides a cost-effective way to attend. It’s an excellent option

for those seeking to build relationships, expand their industry knowledge or experience the IHI Conference for the first time without the commitment of a booth.

WHAT’S INCLUDED WITH THE MANUFACTURER/SERVICE PROVIDER TICKET?

This ticket grants access to a dedicated half-day of programming on Tuesday, July 29, focused specifically on the challenges and opportunities facing manufacturers and service providers. Designed to deliver a strategic view of the independent hardware channel, the session offers both insights and engagement. Highlights include:

• An opening overview of the upcoming event and key VIPs in attendance

• Industry leadership from Do it Best and Orgill

• A market outlook session led by an economist specializing in the independent hardware sector

• A private networking luncheon with approximately 150 attendees

SET AGAINST A BACKDROP OF RELAXATION AND LUXURY

The JW Marriott Grande Lakes isn’t your typical Orlando or conference venue. Between spa appointments,

• Trash

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• Poly

Dropship Available

Quantity Discounts

No Minimum Order Bill Directly to Most

Service Parts Available

TREE CARE

• Wood Chipper/ Shredders

CONSTRUCTION

• Multi-Use Mixers

• Vertical/ Horizontal Log Splitters

• Skid Steer Attachment Splitters

• Skid Steers

• Tractors

• Forklifts

• Lawn Mowers

• Dethatchers

• Edgers

• Bed Sculptors

• Trenchers

• Brush Cutters

• Blowers

• Plate Compactors

• Tamping Rammers

• Mixers

• Screeds

KINDLING CRACKER

REPLACEMENT SEATS EQUIPMENT

• Trowels • Bucket Seats • Seat Assemblies • Cushions • Seat Parts

Suspension Parts

• Concrete, Mortar, or Stucco Mower Attachments

• Manual Kindling Cutters

• Regular or King Models

• Utility Vehicles • LED Lights

Beacon Lights • ATV/UTV Lights • Work Lights • Safety Lights

• Tine Rake Dethatchers

• Leaf Plows

• Blower Buggies

• Broadcast Spreaders

• Consumer Tillers

• Commercial Tillers

• Sod Cutters

• Plows

championship-level golf and the lazy river at the on-site waterpark, there are countless ways to recharge after a day of networking and learning. Guests can also enjoy guided nature walks, fishing excursions and a full-service fitness center. From upscale dining at Primo to cocktails at Whisper Creek: The Kitchen, the resort delivers a true getaway experience.

Located just 15 minutes from Orlando International Airport (MCO), the resort is easily accessible for out-of-state guests and Florida residents alike. Those traveling within Florida can take advantage of Brightline’s high-speed rail, which now connects cities including Miami, Fort Lauderdale and West Palm Beach directly to Orlando.

Beyond its amenities, the property fosters genuine connection. From

outdoor lounges to poolside cabanas and post-session socials, organizers have intentionally created relaxed spaces where conversations can flow naturally—turning a traditional conference into a powerful opportunity for professional growth.

Registration for the 2025 IHI Conference is open, and the Manufacturer/Service Provider ticket is already gaining popularity. Whether you’re a service provider aiming to increase your presence or a manufacturer looking for high-value engagement without a booth, this ticket offers exceptional value.

To learn more or to register, visit ihiconference.org . Don’t wait—this opportunity is designed to deliver benefits long after the event ends. n

WHY SWITCH TO ?

BHARDWARE STORIES butAmazing TRUE

ack when we were repainting and fixing up the store, I used to stash my toothbrush above the bathroom mirror to freshen up during the day. One afternoon, my wife found it and casually mentioned she’d used it to clean the toilet. She says she was joking—but I’ve never been quite sure. Word spread, and pretty soon the crew was daring one another to use it for $100. Moral of the story? Never trust a toothbrush left in a hardware store bathroom.

James McNeill Chipley Hardware Chipley, Fla.

Funny moment: We had a woman walk into the store, look around and ask our cashier, “Where’s the ladies’ section?” Without missing a beat, I replied, “Right between babies and children.” But we like to think every aisle is the ladies’ section if you know your way around a socket wrench.

Janet Colwell Colwell Electric Hardware Windsor, N.Y.

During hurricane prep madness, a woman rushed in and asked for a “love nut” and a “love washer.” We blinked. We’ve heard it all, but this one had us stumped. She insisted: love nut and love washer. We were about three misunderstandings deep before it finally clicked—lock nut and lock washer. Close enough. We handed them over, and she left happy. Around here, we say if you can’t find love, at least you can torque it to spec.

Franklin Cloninger Triangle True Value Hardware & Rental Greenwood, S.C.

Value dealers – J3 POS software can help you with a secondary source!

By Craig Cope

HARDWARE PRODUCTS REVIEW ShopTalk

Water heaters are the second-largest energy users in most American homes, second only to HVAC systems, which can consume up to 50 percent of a household’s total energy. While heating and cooling dominate energy use in most climates, water heaters still account for an estimated 18 percent of the average household’s electricity consumption. This significant share highlights the critical role water heating plays in energy efficiency. By targeting this category with smarter control and optimized scheduling,

THE BUZZ IS BUILDING

Register today for the 2025 Independent Home Improvement Conference in Orlando. Experience game-changing insights, expertled educational sessions and unparalleled networking opportunities with independent retailers, industry leaders and channel partners.

Education That Drives Results

Learn from top industry experts on leadership, operations and innovation.

Keynote Speaker Duncan Wardle Former Head of Innovation & Creativity at Disney, sharing ideas how to transform customer experience.

Networking That Matters

Connect with retailers, manufacturers and service providers shaping the industry.

Industry Celebrations

Join us for the Independents Celebration and All-Industry Awards Gala to honor the industry’s top talent.

HARDWARE PRODUCTS REVIEW

households can reduce both their utility bills and environmental impact. With utility costs climbing and sustainability top of mind, homeowners and professionals alike are turning to smart technology to do more. That’s where the A.O. Smith iCOMM™ App shines.

The iCOMM™ platform connects directly with A.O. Smith’s Voltex AL and Voltex Max smart heat pump water heaters, providing real-time monitoring, leak detection, energy tracking and remote control via a clean and intuitive mobile app. Homeowners can adjust temperature settings, toggle between energy modes like hybrid or vacation and receive immediate alerts if a leak is detected—all from anywhere with a phone signal.

What really sets the A.O. Smith iCOMM™ App apart is its deep integration with energy-saving programs. By syncing with utility company incentives such as Demand Response and Timeof-Use plans, users can reduce strain on the grid and shave dollars off their power bills. By taking advantage of lower electricity rates during non-peak hours— typically late at night or early in the morning—users can program their water heater to operate more efficiently when energy costs are lowest. This timebased scheduling, enabled through the app’s Time-of-Use alignment feature, helps shift energy demand away from

peak periods, leading to measurable cost savings over time.

Professional third-party installation companies stand to gain significantly from the A.O. Smith iCOMM™ App. These features are especially valuable for installers, who can leverage the app to improve post-installation service and ongoing customer support. With features like warranty checks, remote diagnostics and the XPERT Water Heater Selector, installers and service techs can provide higher-quality service while saving their customers time and money.

For any homeowner looking to cut energy costs, a pro seeking to stay ahead of the curve or a retailer aiming to differentiate their product lineup, the A.O. Smith iCOMM™ App is a powerful tool in the push for greater efficiency. Retailers benefit from offering a highvalue, app-connected product that meets growing consumer demand for sustainability and control while reducing returns and boosting customer satisfaction through improved diagnostics and post-sale support.

SIKA THOROSEAL ® PLUS CONCRETE & MASONRY WATERPROOFER

Point of Sale

Founded more than a century ago in Switzerland, Sika has become a global leader in construction chemicals, operating in more than 100 countries. The company is recognized for its innovation and reli ability in waterproofing, sealing, bonding, damping, reinforcing and protecting building materials. With a strong focus on sustain ability and performance, Sika products are trusted by professionals across both residential and commercial construction sectors.

Drawing from its deep expertise in moisture con trol, Sika delivers proven technology to the job site with Sika Thoroseal® Plus Concrete & Masonry Waterproofer. This cementbased formula creates a robust barrier against water

In today’s hyper-connected world, the customer experience is about how, where, when and why engagement happens. That’s why Sensormatic Solutions’ commitment to you - the retailer - is more important than ever. With Sensormatic IQ, you can unify diverse data and insights with an intelligent operating platform designed to drive improved shopper experiences and retail outcomes.

We do things differently. No shoe-horn approach. We customize software to how YOU do business while best-practices and innovative solutions.

gimmicks, hidden fees or surprises. Period.

the tools

Carl Swan of Swan Hardware Do it Best, Akron, Ohio tells us how Retail Automation fits his business.

intrusion, even under hydrostatic pressure. It’s ideal for concrete, brick, block and stone, performing reliably above or below grade, indoors or out.

Application is straightforward: Just add water and mix. The first coat is brushed on to fill surface cracks; the second can be brushed or sprayed for complete coverage. The product adheres to damp surfaces, resists mold and acid rain and stands up to freezeand-thaw cycles. One 35-pound pail covers up to 160 square feet with the first coat and 320 square feet with the second. Working time is about 30 to 40

minutes. Check out Sika’s how-to video for a quick product demo— click here to view it.

We provided samples to a local homebuilder, who confirmed the product performed as expected and noted it is commonly used in the South. Retailers located in areas prone to heavy rainfall, high humidity or freezeand-thaw conditions—such as the Southeast, Pacific Northwest and Midwest—should consider stocking it. With its ease of application and prograde performance, it’s a great fit for both contractors and DIYers.

Welcome to the Hardware Connection Century Club!

The Hardware Connection Century Club, sponsored by the National Hardware Show®, recognizes “The Innovators and Survivors Who Helped Build America.” Our Century Club currently includes 804 hardware and LBM retailers, 21 wholesalers and 207 manufacturers that were founded in the United States of America and remain in business after 100 or more years.

You can find the complete list of Century Club members including old store photos and links to company history by clicking here. We congratulate the following retailers who have been added to the Hardware Connection Century Club this past year:

Andrew Posey & Son Hardware, Jasper, AL—1924

Bourassa True Value Hardware, New Bedford, MA—1924

Bowling’s Feed and Hardware, Catlettsburg, KY—1924

Braun Building Center, Manitowoc, WI—1905

Carl Eliason & Company Lumber & Hardware, Sayner, WI—1924

Chairtown Lumber Company, Gardner, MA—1924

Clark Devon Hardware, Chicago, IL—1924

Congleton Lumber, Lexington, KY—1905

Denver Lumber Company, Denver, CO—1923

Gennett Lumber Company, Fletcher, NC—1901

Guy C. Lee Building Materials, Smithfield, NC—1924

Hamilton Building Supply, Hamilton, NJ—1924

Heller Lumber Company, Arlington Heights, IL—1924

Holman Supply Company, Moultrie, GA—1920

Howell Hardware, Millville, NJ—1924

Hunter’s Hardware, Berkley Spring, WV—1870

PRODUCT #3

MIDWEST FASTENER HANG MASTER

Midwest Fastener has given its Hang Master line a smart refresh, and the results speak directly to today’s hardware shopper. With bold new packaging and a host of usability upgrades, Hang Master has become as easy to grab off the shelf as it is to install on a wall. First impressions count, and the modern graphics instantly elevate the product’s shelf appeal. But this isn’t just

a cosmetic upgrade—the Find-It-Fast labeling system is a helpful addition. By categorizing each product by color, customers can now quickly identify the right item by application, whether they’re hanging a shelf, mounting décor or tackling light- to heavy-duty anchoring projects. This thoughtful touch reduces confusion and streamlines the shopping experience.

Flip the package over and you’ll find large, easy-to-follow illustrations that walk users through the installation process without the need for text-heavy

instructions. Helpful icons and visual cues show recommended tools and surfaces, making it simple to get the job done right. Plus, the clamshell-style packaging conveniently holds any leftover anchors or screws for future use. Whether you’re stocking your fastener section or refreshing an endcap

display, the new Hang Master packaging sets a strong example of userfocused design. Midwest Fastener continues to support retailers with products that are easy to merchandise, simple for customers to understand and built to perform—helping stores stay organized and ready to meet demand. n

How’s Business?

MIDWEST

How are sales so far this year?

The last six months have been pretty slow. We had a harder winter than normal; that may figure into it. Some of it may have been waiting to see what happened with the election. We have a good spring forecast.

What’s unique about your business? We’re the only lumberyard and hardware store in our county. It’s a small county, and in our about 10,000-square-foot store, we have a variety of things—from a gift store to a T-shirt printing shop to a full-line lumberyard.

What are your best niches? Our gift room is something people seek out, and we haven’t had the T-shirt printing business very long, but that really brings people around. The guy who printed our shirts kept falling behind, so we asked if he wanted to sell his business. That was March 2020, and since then it’s been a good niche for us.

Plans for 2025? We’re looking to add some new items and expand existing categories.

Have tariffs affected your

Right: Chris Kassing of Kassing Lumber Company in Mt. Sterling, Ill., added a T-shirt printing business in 2020—a niche that has steadily brought more customers through the door.

Above: Kassing Lumber Company, located in Mount Sterling, Ill., serves as Brown County’s sole lumberyard and hardware store, offering a diverse range of products. It even has a gift shop.

business? Not a great deal yet, but we’ll see what happens in April because the lumber went up a little. Right now, we’re watching our pricing, and when we do bids and estimates for people, we tell them that we just don’t know what the tariffs are going to bring. Everybody’s pretty understanding on it.

Chris Kassing Kassing Lumber Company

Mt. Sterling, Ill.

NORTHEAST

How are sales so far this year? We’re doing well. We’re constantly improving. We’re in a small rural community but still close to the cities around us. People drive by the big boxes to get home, so we lose a little bit of profitability there. We have new people coming into the area, and it’s a matter of teaching them that they can depend on us.

What’s unique about your business? We’ve been in the community for something like 60 years now, so there’s a reputation that we maintain and protect.

What are your best niches? The thing that we bring to the table that really counts is knowledge—not just telling people where to find products in the store, but what customers need to do a job properly. It’s being truly aware about hardware and building supplies. Are you getting the right breaker for your box? Are you getting the right breaker for your application? Sometimes it means giving customers what they truly need, not what they want. That happens with different kinds of projects. Water pumps are a big example; water heaters are another. We

Right: Colwell’s Electric Hardware & Building Supply Center has built a strong niche around water systems such as pumps and water heaters. Owner Janet Colwell says the family-run store is preparing for an exciting next chapter as it plans an ownership transition in the coming year.

Top: With a 60-year history in the community, the store focuses on service and product knowledge while adapting to new customers and competition from big-box retailers.

bring the knowledge and confidence that we know what we’re talking about.

Plans for 2025? We’re hoping to hand our store off to another family in the area. It’s a family-run business, but unfortunately, there’s no one in the next generation who stepped up and said, “Yes, I want to get involved.” It’s very exciting to us. We want to keep it in the community.

What new products grab your attention lately? Housewares has changed a bit, so that’s been exciting to see. We absolutely, positively should be stocking these neat little fire extinguishers. They’re for kitchen fires, where you need something just to grab, aim and shoot.

Janet Colwell Colwell’s Electric Hardware & Building Supply Center Windsor, N.Y.

HOW’S BUSINESS?

SOUTH

How are sales so far this year?

We’re a new store that just reopened in January. So this year has been a building block. We’re trying to get the store packed with as much product as possible. But it’s been a great year. Business has picked up from early in the year to March and, it’s been a nightand-day difference.

Chipley Hardware in Chipley, Fla., celebrated its grand reopening in January. Since then, business has steadily grown as the store continues to expand its product selection.

What’s

unique about your business? We’re a small-town store, 8,000 to 10,000 square feet. It’s been open since the 1980s. My father ran it until he passed away; then we

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Live plants are a top seller at Chipley Hardware, which is expanding its garden center to attract more customers and broaden its selection throughout the rest of the year.

decided to make a go of it and try to build it back up.

What are your best niches?

Plants, plumbing, electrical and propane. That’s what we sell most. We’re also big with pool chemicals and water testing kits.

Plans for 2025? We’re trying to get the garden center going so that we get more women coming in. We’re trying to add more variety. We’re looking at the rental business too. We have a lot of new products, so we’re trying to get people in the community to realize we have many new product lines. We’re doing as much advertising as we can to bring customers in—just trying to get the word out that we’re back and new and improved. James and Christa McNeill

Chipley Hardware

Chipley, Fla.

SOUTHWEST

How are sales so far this year? We’ve been down about 4 percent this year. Our weather here has been a little chilly, and that has a lot to do with it. We’re also getting ready for the snowbirds to leave, and we really rely on those customers. This year, we haven’t seen a lot of Canadians here as we’d usually see, and that affects us as well.

What’s unique about your business? We operate like a momand-pop store and support the local community, and the local community supports us. About seven years ago, a

HOW’S BUSINESS?

nearby card shop that hosted the local post office closed. Our community championed having us get it. We now have the post office in our store, and it’s been helpful with foot traffic.

What are your best niches? To go with the post office, we have a really strong greeting card section and shipping supplies. Once we added the post office, those departments went through the roof. We have a big retirement community here, and several ladies come to the store and read cards all day. We have a strong lawnand-garden and yard art department as well. One of the funniest things: We’ve sold a ridiculous amount of Beanie Babies. In six months, we’ve sold 500 of them.

Between the Beanie Babies and Hot Wheels, parents can’t say no. But we’ve also had an elderly gentleman come in and tell me he was buying some for his wife. Plans for 2025? We converted to Ace a little while ago, and we have a lot of merchandise that we need to go through and have clearance sales. Other than that, no major resets, just regular maintenance. We just switched to Epicor Propello. There are plenty of enhancements, it’s more intuitive and the analytics are better. I like new, shiny things. And even though it’s our busy season, I wanted to make the switch.

Janet Beatty Tucson Estates Hardware Tucson, Ariz.

TOOLS FOR IDEAS

ECO-FRIENDLY,

NONTOXIC

STAIN STICK

Iam in love with the Wunderbar from the brand Celsious .

Celsious is a laundromat owned by Black women in Williamsburg, Brooklyn, founded by sisters Corinna and Theresa Williams. The siblings are committed to providing “a cleaner clean,” hoping to transform the laundry industry into a caring, customer-focused and environmentally educated one. (For what it’s worth, I never knew doing laundry could be so chill, relaxing and chic until I came across this dreamy oasis.)

Now back to the stain stick: Along with the shop, Celsious has a line of eco-friendly products. The Wunderbar may fit in the palm of your hand, but it’ll take out stains and spots with the best of ’em. It effectively pretreats things such as oil, makeup, armpit stains, food, soil, and other stains (such as poop)—a.k.a. all the most fun stains! Store it in the laundry room or throw it in your bag when you’re traveling. Safe for all fabrics, it works best on oily and greasy stains. For optimal efficacy, use Wunderbar as soon as possible on fresh stains, then wash normally.

Unlike conventional stain sticks or pens, Wunderbar’s formula is

By Kelly Wright

Wunderbar by Celsious is a palm-sized, ecofriendly stain stick that tackles tough spots—oil, makeup, food, even baby messes—without toxins, plastics or fragrance. Travel-ready, cruelty-free and planet-loving.

nontoxic, biodegradable and fragrance-free. The box is made of FSC-certified paper printed with soy ink. The Celsious laundry care line is plastic-free and certified crueltyfree. As a member of 1% for the Planet, Celsious donates 1 percent of Wunderbar sales to environmental nonprofits. n

Kelly Wright is the founder of YUNS , a hardware store focused on beginners. Her shop began online, and she recently opened her first storefront in Philadelphia inside an old tech high school repurposed into workspaces for makers, businesses, nonprofits and artists.

PRODUCT SPOTLIGHT

RESCUE BIRDSEED MOTH TRAP

• Stops infestation at the source and attracts a variety of common pantry moths, including birdseed moths, Indian meal moth, raisin moth, almond moth and Mediterranean flour moth.

• Uses safe, nontoxic ingredients so it’s family- and food-friendly.

• Activates easily with a no-mess pheromone lure disc.

• Lasts up to three months to reduce the need for frequent replacement.

• Resists damage with a crush-proof, durable plastic shell.

• Blends into surroundings with a discreet, neutral-toned design.

• Installs anywhere moths lurk including kitchens, pantries and garages.

• Includes two traps per package.

• Targets indoor problem areas where food or birdseed is stored.

MAXIMM 360° ROTATING FLAT PLUG

EXTENSION CORD

• Rotates a full 360° to fit any outlet orientation.

• Features a flat plug that hugs the wall for tight spaces.

• Ideal for use behind furniture, appliances or desks.

• Includes three grounded outlets for multiple devices.

• Comes in lengths from two to 20 feet.

• UL-certified for safety and durability.

• Heavy-duty, 16-gauge wire handles everyday power needs.

• Perfect for home, office, dorm or workshop use.

BOOT BRUSH / SHOE CLEANER

• Cleans footwear with four brushes— two side and two bottom.

• Preserves shoe integrity using soft poly bristles that clean without causing damage.

• Ensures durability with a weatherresistant steel frame and black UV powder-coated finish.

• Enhances longevity through hard maple wood brush construction and press-fitted bottom brushes.

• Simplifies maintenance by allowing easy cleaning with a garden hose or rain water.

• Sleek, low-profile design reduces cord clutter.

• Available in multiple colors to match any space.

• Offers versatile installation with included mounting instructions for flat surfaces or compatibility with a portable base.

• Provides replacement brushes to extend product life.

• Made in the USA and backed by a five-year frame warranty.

PRODUCT SPOTLIGHT

ALLWAY 2-IN-1 DRYWALL CORNER TOOL SET

• Finish both inside and outside drywall corners with a single tool.

• Grip comfortably thanks to the soft ergonomic handle.

• Withstand daily job site use with durable construction.

• Maneuver easily in tight spaces with a compact, lightweight design.

• Save time by streamlining corner finishing tasks.

• Ideal for both pro or DIYer use.

• Achieve smooth, even results on all corner joints.

• Clean up quickly with low-maintenance materials.

• Store conveniently without bulk or hassle.

ALLWAY

allwaytools.com

718-792-3636

POLICE SECURITY TWIN POWER 800-LUMEN LED HEADLAMP

• Deliver up to 800 lumens on rechargeable power or 410 lumens on AAA batteries.

• Toggle between built-in rechargeable battery and three AAA alkaline batteries.

• Ensures a secure and comfortable fit with adjustable straps.

• Choose between high, low and night vision light modes for any task.

• Adjust seamlessly from floodlight to spotlight with Twist Focus.

• Aim light precisely with a pivoting headlamp design.

• Customize brightness by holding the switch to dim.

• Withstand drops up to one meter with impact-resistant housing.

• Resist splashes for reliable outdoor or workshop use.

• Recharge with included USB-C charging cable.

GRIP CLEAN STARTER BUNDLE

• Remove grease and grime with powerful bentonite clay.

• Scrub effectively using finely ground pumice for gentle exfoliation.

• Nourish skin with coconut-based soap that hydrates and heals.

• Provide fresh, natural scent with lime essential oil.

• Clean thoroughly with a rich, creamy formula that won’t over-dry.

• Soothe irritated hands with natural moisturizers like olive and coconut oil.

• Stretch usage with a 2x concentrated formula that lasts longer.

• Use confidently on hands and body without irritation.

• Heal overworked skin with ingredients designed to support recovery.

HAMMER FIST

• Strike from multiple angles using stainless-steel strike faces.

• Protect delicate surfaces with a non-marring mallet designed to prevent damage to softer materials.

• Grip securely with the universal adaptive comfort handle featuring a multi-textured surface.

• Maneuver easily in confined spaces because of compact size.

• Extract nails using dual-directional nail pulls.

• Measure quickly with integrated universal rulers in both SAE and metric units.

• Square accurately using the builtin 90-degree square for precise alignment.

• Expand functionality with a hex slot compatible with ¼” hex bits.

• Open bottles conveniently with the integrated bottle opener.

FACE-TO-FACE STILL MATTERS

HOUSE-HASSON PRESIDENT AND CEO STEVE HENRY TALKS MARKETS, TERRITORY GROWTH AND WHY

SHAKING HANDS STILL BEATS SENDING LINKS.

Left: For House-Hasson president and CEO Steve Henry, nothing can replace face-to-face connection. Shared meals, handshakes and in-person conversations keep relationships strong and business opportunities flowing year-round, he says.

Right: Henry has led the company since 2021 and has been part of its leadership for more than a decade. Under his direction, House-Hasson acquired Bostwick-Braun’s hardware division in 2024, expanding its distribution reach across the Midwest.

Since acquiring the hardware division of Bostwick-Braun in June 2024, House-Hasson has expanded its distribution footprint and extended its reach into new territories across the Midwest and beyond. President and CEO Steve Henry, who stepped into the role in 2021 after more than a decade with the company, has led the integration and overseen continued growth while keeping the focus on supporting independent retailers.

As part of that support, House-Hasson hosts three dealer markets each year. The most recent was in Nashville, Tenn., this past January, and the next—its Rise &

Q&A: THOUGHT LEADERSHIP

Shine Summertime Dealer Market— is scheduled for June 12-14 in Sevierville, Tenn.

In this exclusive conversation with Hardware Connection , Henry shares updates on the Bostwick-Braun integration, thoughts on where the industry is headed and why he believes small-town hardware stores will continue to thrive. He also weighs in on tariffs, e-commerce and how HouseHasson adapts without rushing change.

Hardware Connection :

Approaching a year since HouseHasson acquired BostwickBraun’s hardware division, how has the integration progressed? Have there been any unexpected challenges or surprises along the way?

Steve Henry: It’s gone extremely well—although it can never move fast enough for us. We had to completely clean out both BostwickBraun warehouses. Initially, we thought Bostwick-Braun retailers would purchase specific SKUs they’d previously sold and that we’d be adding a lot more SKUs. But former BostwickBraun retailers have liked what HouseHasson sells and didn’t want to go back. So we had to shift gears and maintain the same SKU count.

That was probably the biggest surprise: We went in thinking folks were

—STEVE HENRY

familiar with certain brands and we assumed there would be more brand loyalty. But by and large, customers preferred what House-Hasson is selling. We had to pivot, but in the long run, it’s made things easier. We didn’t want to make any changes until we got it right.

The goal was to mirror both warehouses—the former BostwickBraun warehouse in Ashley, Ind., now mirrors the House-Hasson warehouse in Prichard, W.Va. We’re now running at a 96-97 percent fill rate, and it’s working really well.

With ongoing tariff uncertainty, how do you see the current and potential future “ TYPICALLY, WHEN SOMETHING LIKE TARIFFS HITS THE ECONOMY, THERE’S A SHORT-TERM BENEFIT— WE’VE BOUGHT A LOT OF INVENTORY AT LOWER PRICES. ”

Henry says he believes independent hardware stores aren’t fading— they’re essential. With local expertise and unbeatable convenience, these stores serve as vital community hubs.

Q&A: THOUGHT LEADERSHIP

tariff situation affecting HouseHasson and the independent retailers you serve?

Typically, when something like this hits the economy, there’s a short-term benefit—we’ve bought a lot of inventory at lower prices. We’ll pass along increases when we have to, but so will our competitors.

If other wholesalers are paying more, they’re going to raise prices just like us. The playing field stays pretty level. The

House-Hasson retailers attended a packed Breakfast Buys event during the Spring Dealer Market in Nashville this past January. With three markets during the year, vendors have more chances to connect and offer retailers year-round savings and terms, Henry says.

only difference is who bought early and stocked up before the tariffs. In the short term, some smart retailers may buy early to beat the price hikes. But we’re all in the same boat—Orgill, Do it Best, everyone’s prices will go up about the same.

Has House-Hasson been welcoming True Value dealers? What has that conversion process been like?

That’s an interesting question. Very few dealers use only one distributor— many of our accounts already had two or three. If we were already their primary supplier, we had solid relationships in place. What we’re seeing now is an uptick in purchases from those shared accounts. We didn’t make any changes, but their situation changed and they’re now looking for new opportunities.

There was a pause for a while when True Value was transitioning, but we’ve opened new accounts—especially those closer to our warehouses and within our delivery range. We’re fortunate to have strong inventory, and we can add these new stores to our routes smoothly.

With ongoing supply chain shifts and evolving customer expectations, how is HouseHasson adjusting its inventory strategy to better serve independent retailers?

You have to think ahead; it’s very tricky. You can’t sit still. It’s like when egg prices hit $9 a dozen—some folks start building chicken coops in their backyard, so people were buying materials to build chicken coops. You’ve got to be watching for opportunities like that.

We have several buyers who are specialists in their product lines. They pay close attention to what’s changing. We also use a buying system with algorithms based on historical sales data, but we still do a lot manually, especially as we bring in new accounts and expand territories. We’ve doubled our warehouse footprint, so we’ve had to adjust our inventory strategy accordingly. Like Don Hasson used to say: “If it was easy, everybody would do it.”

How is House-Hasson helping retailers adapt to the growing role of e-commerce and digital tools in the independent hardware space?

We’re in the process of redoing our ordering platform and exploring other technology upgrades. We’ve hired some new folks on the e-commerce and marketing side. We’re also members of the Hardlines Distribution Alliance, and that’s been helpful.

But what we probably do best is talk with our dealers, form relationships and ask what they need to be more profitable. Some retailers like e-commerce, some don’t. Some just want to know what the competition is charging. We’ve got models that support that. We focus on what our dealers say they need rather than rolling out a bunch of tech that may not be useful to them.

Q&A: THOUGHT LEADERSHIP

As House-Hasson continues to grow, where do you see the company in the next five to ten years? Are there specific areas— geographic expansion, product categories, services—where you anticipate the most growth or investment?

We set the tone with the BostwickBraun acquisition of the two new warehouses—that allowed us to double our footprint. The map is wide open. We’re hiring more sales reps and entering new territories—places

With two new warehouses from the BostwickBraun acquisition, House-Hasson has doubled its footprint and expanded into new territories. Increased sales presence and wider shipping reach now extend into the Midwest and beyond.

that used to be out of our shipping range. For example, I was coming back from a trip to Michigan and saw a House-Hasson truck near Bowling Green, Ohio, as well as in Illinois and Indiana. Those are areas we hadn’t prospected before. We’re even expanding into New York.

House-Hasson hosts three dealer markets each year, so you must get an ongoing, up-todate sense of the marketplace. What have been your biggest takeaways from recent markets?

Our dealer markets allow us to work out fantastic deals. Vendors love them—it gives them more chances to get in the batter’s box. If we can deliver strong attendance, they get a great opportunity to sell. When vendors offer deals and dating terms that retailers can apply year-round, it’s a win-win. Retailers get better terms; vendors get more exposure.

Of course, putting on a show is a ton of work, but our dealers really enjoy it. There’s nothing like shaking hands and taking them to dinner three times a year. It keeps the lines of communication open. There are a lot of benefits to holding that extra show.

If you had to make one bold prediction about the hardware industry over the next five years, what would it be?

I have a different philosophy than some. A lot of people think smalltown mom-and-pop hardware stores are going to disappear. I believe the opposite.

There are two reasons those stores will stick around. First, the people who work there have deep expertise.

“ A LOT OF PEOPLE THINK SMALL-TOWN MOMAND-POP HARDWARE STORES ARE GOING TO DISAPPEAR. I BELIEVE THE OPPOSITE.

”

—STEVE HENRY

Second, it’s all about convenience, and how important that is. If I can drive five or ten minutes instead of 40 minutes to a big-box store, and I get both the product and the expertise, that’s a big win.

These stores are vital to their communities. I saw this firsthand after the recent hurricanes. I was watching a news broadcast, and someone who had no connection to a hardware store in North Carolina that had been wiped out by flooding was there helping clean up. This lady told the reporter: “If we could just get the hardware store reopened, we could start rebuilding.” That’s how important mom-and-pop hardware stores are. n

HOW HEALTHY IS YOUR BUSINESS? THESE 5 METRICS WILL TELL YOU

FROM LABOR RATIOS TO GMROI, THESE KEY PERFORMANCE INDICATORS CAN REVEAL WHAT’S WORKING—AND WHAT ISN’T—INSIDE YOUR HARDWARE STORE.

Oh, no, not another abbreviation! Our industry is full of them but there may not be one as important to the health of your business as KPI—well, other than PTO, of course.

Key Performance Indicators are metrics we use to help our businesses grow. Core KPIs including year-over-year sales, transactions, average sale and gross

These five KPIs go beyond the basics to help hardware store owners measure performance, spot inefficiencies and make smarter decisions on staffing, inventory and profitability—key insights for long-term business health.

margin percentage will always be a staple of our analysis. Throughout my journey, I have found that these additional five KPIs have helped improve my business and may be a good starting point for you.

1. PERCENTAGE OF LABOR TO REVENUE

This metric helps determine how effectively we’re scheduling. It’s a simple formula: To determine percentage of labor to revenue, divide your total labor spend by your total revenue, then multiply that number by 100. Total labor spend includes both salary and hourly wages and any benefits, including insurance, that you offer.

The beauty of this metric is that you can apply it to any set period. I monitor it every month and have reevaluation checkpoints quarterly to determine whether I need to adjust our forecasted labor budget going forward. I also apply it to our forecasted yearly sales to set our weekly labor budget for the entire year.

2. EMPLOYEE PRODUCTIVITY

Employee productivity helps you determine how productive your labor force is and if you need to adjust labor to match your business needs. This is not a one-size-fits-all approach, so you’ll have to pair this KPI with the labor-percentage-of-revenue KPI above to find the right balance for your store.

To calculate employee productivity, first determine your FTE number. FTE, or full-time equivalent, is a measure of total labor hours in relation to a 40-hour workweek. To determine your FTE, divide the total hours worked by employees in one year by 52. Then take that number and divide it by 40. Once you have your FTE number, divide your total yearly revenue by your FTE

number. This will give you the revenue generated per FTE for that year.

You can calculate employee productivity over any period throughout the year. You will have to adjust the FTE number formula above if you want to track anything less than yearly. To do this, determine your average weekly labor over the given period, then divide that number by 40 to determine your FTE number. Then divide the revenue generated in the same period by your FTE number to show the revenue generated per FTE for that period. It is normal to have different productivity figures throughout the year; keep that in mind when comparing data.

3. OUTS PERCENTAGE

The third important KPI is your percentage of active inventory that is out of stock. In our stores, we simply refer to it as Outs Percentage. We found that we have become exceptionally good at operating lean—sometimes too lean, in fact. Our turns were significantly higher than the industry average, but by operating too lean, we were missing sales due to insufficient inventory. We have started tracking our Outs Percentage in detail to try to raise the minimum order quantity on popularity code A, B and C SKUs.

To determine your Outs Percentage, you must define what an active SKU is for your store. In our stores, a SKU is considered active if it is currently available in inventory or will be reordered as sellable stock. Once you’ve determined

BUSINESS INSIGHTS

the criteria for an active SKU, you need to figure out the number of active SKUs in your store. Then determine how many of those are currently out of stock. I created a report that shows me how many of our active SKUs are currently out of stock, but there are other ways to get this information. Once you know the number of active SKUs and how many are out of stock, divide the out-of-stock number by the total active SKUs and multiply that number by 100. When tracking this metric, it helps to run calculations on the same day each week so that you remove as many variables as possible.

4. INVENTORY PER SQUARE FOOT

Another KPI that goes along with Outs Percentage is inventory per square foot. This metric is what initially showed me that we had gotten too lean on inventory. To calculate inventory per square foot, divide your total inventory value by your total sales square footage. This metric helps you discern how well you’re using your sales space. If your number is low, you might have opportunities to increase sales by bringing in additional inventory, whether new product categories or bulking quantity on hand of existing inventory. I use Inventory Per Square Foot along with our Outs Percentage strategy to increase our quantity on hand. If you think you’re in the same boat, remember that investing in inventory needs

Tracking employee productivity helps managers make informed staffing decisions by measuring revenue generated per full-time equivalent (FTE)—a key metric for aligning labor with real business needs.

to be strategic. You can easily bring in inventory just to raise your Inventory Per Square Foot, but that doesn’t necessarily mean you’ll increase sales. The goal is to bring in the right amount of the right SKUs to increase sales. Keep in mind that your inventory value typically fluctuates, which will cause this metric to vary throughout the year.

5. GROSS MARGIN RETURN ON INVENTORY

The fifth KPI to consider implementing is Gross Margin Return on Inventory, or GMROI. This will help you determine if you have the right amount of inventory. If your GMROI is high, you might have room to increase the number of SKUs you stock to drive additional revenue. If it’s low, you may have too much inventory and might want to look at consolidating to bring in a new department or do an assortment review to see if you have the right mix of SKUs. To calculate GMROI, divide gross

margin dollars by the inventory value and then multiply by 100.

GMROI is a versatile metric. You can look at GMROI by location, department or even vendor. You can drill down further into class and fine-line if you have the data available. I have used all of the above when evaluating our assortments. Recently, I consolidated 32 feet of product down to eight feet to make room for a new product category. By consolidating the underperforming locations to bring in the new department, we increased our gross margin by 20x and retained 80 percent of the margin generated by the consolidated locations in the new eight-foot footprint.

BENCHMARKING: WHERE THE NUMBERS START TO MATTER

One of the challenges with KPIs is figuring out a benchmark to measure against. I’ve been using the Cost of Doing Business Study from the North American Hardware and Paint Association for years to gauge our performance against that of other stores. This valuable business tool will help you start developing, tracking and benchmarking your performance against that of stores like you. An alternative: Look for a group of peers or a roundtable to compare against. If you have access to historical sales and labor data, you can create your own benchmarks. If not, you can start tracking now and keep a record of your performance to compare against in the years ahead.

GMROI (Gross Margin Return on Inventory) helps hardware stores assess the efficiency of their inventory management by measuring how much profit they generate for every dollar invested in inventory. A high GMROI indicates efficient inventory management, while a low figure might indicate overstocking or inefficient product selection.

Key performance indicators are metrics we develop that, when executed properly, will improve our business. One important thing to remember is that these metrics are indicators of positive or negative business behaviors. The strategies we use to improve these metrics must be based on a behavior change to deliver long-term business improvement. n

Austin Diehl is the chief operating officer of Virginia-based Randy’s Hardware and a former North American Hardware and Paint Association Young Retailer of the Year. His mission is to share his knowledge and experience to help inspire fellow retailers to make effective changes to their business.

15-YEAR ANNIVERSARY SPECIAL SECTION THE BEST ADVICE, TIPS & WISDOM FROM HARDWARE

Our yearlong fifteenth-anniversary celebration is still going strong as we roll into April—and we’re just getting warmed up. Since 2009, Hardware Connection has been at the forefront of the independent hardware channel, delivering digital-first insights before apps were even a thing.

In each issue this year, we’re spotlighting 15 standout tips from the past decade and a half—timeless ideas, clever solutions and smart strategies pulled straight from our archives. Whether you’re stocking shelves, managing a crew or planning your next big growth move, this month’s edition is packed with useful, hard-earned advice.

Thanks for being part of our journey—and here’s to 15 more years of smarter, stronger retail!

EMPLOYEES/HIRING

Tim Austin,

vice

president GMS February 2021

Every job description you write from scratch is extra time and effort you can avoid. Using a consistent format for new postings will not only help you draft descriptions quicker than before, but it can also make them easier to scan for potential applicants.

Foster a sense of ownership among employees by encouraging them to take initiative and contribute ideas for improving operations. This approach not only boosts morale but also creates a more invested and motivated workforce. LaValley Building Supply also offers opportunities for career advancement, which helps retain top talent and reduce turnover rates.

Larry Huot, president

LaValley Building Supply, Newport, N.H.

September 2022

RETAIL BUSINESS OPERATIONS

Focus on connecting with people on an individual basis and enhancing more personalized shopping experiences in store and online. Provide a personal touch to help customers and

Larry Huot, president of LaValley Building Supply, has been with the company started by his in-laws since 1975.

employees feel connected with the business. Setting a family tone at the stores and in communities emphasizes multigenerational connections.

Ann Chapman

Woodson Lumber Company, Texas

April 2024

Most hardware stores sell consumables that customers must replace regularly. Think about the things that your customers need on a routine basis— products such as air filters, light bulbs, water softener salt, batteries, pool chemicals, mulch, fertilizer, grass seed, pest control, firewood, charcoal, holiday lights and many, many others.

ANNIVERSARY

By offering an automatic replenishment service, stores can ensure customers receive these items at regular intervals without the hassle of reordering. You could set up a route to deliver the items you know they’ll need on a quarterly basis, and then give them the option to add other purchases through your website or an app. If your customers need help with installation, you can add that as a premium service. This convenience not only enhances customer satisfaction but also secures ongoing sales.

Tom Bronson, author

Mastery Partners, Masters Mergers & Acquisitions and the Business Transition Summit

November/December 2023

Reduce every operational expense you can. Do everything you can to reduce incidental store expenses but spend what you must to keep the doors open and the lights on full. Do not be tempted to turn down the lights to save money. It makes your store look less inviting. Do your best to reduce carrying charges and finance charges. Banks are paying ridiculous low rates for accounts but charge through the roof for late fees and finance charges.

John Franklin

Williams Lumber & Home Centers, New York

January/February 2014

Hassett Ace Hardware purchased handyman vans and covered them in store-branded wraps, which draws attention and spurs new business while out on service calls.

If you have remodeled and freshened your presentation of merchandise and services, then you should see an increase in sales. I never went far down the price match road. We honored the nearby Ace promotions when possible. The people asking you to match price are buying on price alone. Often, they will waste time and gas going between stores to get the best price, which they don’t consider part of the price equation. These people are not loyal customers. Once you start playing that game, they will haunt you over and over.

Jim Ertzman

Pittsburgh

March 2017

SUCCESSION PLANNING

If you have a large amount of assets to protect and manage, and if you have a closely held family business where you have voting control, then having a revocable living trust is probably a good idea. In that document you would normally be the initial trustee, and then

True Value Hardware has served the Winchester, Va., community through five generations of family ownership. The fourth, fifth and sixth generations are shown here. From left: Patti Solenberger; Jaime SolenbergerMcManigle holding son Weston; John T. Solenberger Jr. holding Logan Snyder, son of Jenna Solenberger-Snyder; Seth McManigle holding son Liam; Cyndi Solenberger, Jenna Solenberger-Snyder, Drew Dopson and Jackie Dopson.

when you’re gone you nominate one or more people as successor trustees. This type of trust is meant to receive assets that are not specified in your will and can save on estate taxes for the family when the second spouse dies, as well as provide some level of privacy.

Gary Pittsford

Castle Wealth Advisors

April 2017

For many older generations, “retirement” meant giving up work completely.

With today’s longer life expectancies, however, an individual who retires at age 65 may live for 20 to 30—or even 40— years in retirement. That’s nearly as long as some people’s careers! One of the best ways to ensure you don’t run out of assets in retirement is to continue working (in some capacity). This doesn’t mean extending your career another 10 years, but it may mean transitioning to a consultant, reducing the number of days or hours in the store or finding a part-time job. While the financial benefits of continuing to work are obvious, there are several other advantages to working in retirement, such as: continued social/community connections; the potential for better or more affordable health insurance; improved cognitive function; a sense of community and purpose; and overall health improvements.

Andrew Ferrette, financial planner

Creative Planning

November 2022

Solenberger’s

ANNIVERSARY

MARKETING/COMMUNITY INVOLVEMENT

Generally, by the time your customers reach your website, they already know exactly what product—and even what brand—they’re looking for. They’re ready to make an online purchase, or they want to ensure that when they walk into your store, the products they need will be there. It’s important that your website includes a comprehensive, up-to-date display of what you have in stock. Not only does this build trust with your customers; it helps establish your business as the reliable, goto local resource for hardware products.

Allison Flatjord, vice president of e-commerce

Do it Best March 2023

Retailers today must establish a social media presence that is engaging and consistent with your brand. Provide content on products, your team, your community outreach—anything that adds to the conversation and encourages consumers to engage with your social media. Provide tips and recommendations, announce flash sales and even share news about your social media presence. Customer testimonials are good, too. It is also perfectly acceptable to repost others’ content where helpful. Sam Kirkland, strategic relationship manager Epicor Software Corp. April 2018

Girls who played on the H.W. Little & Co.–sponsored softball team have been recruited by colleges, an opportunity many might not have had without the store’s support.

Do not wait for the customer to review your business; you must ask and ask constantly. If the customer won’t leave a review while there, then pull out the ace up your sleeve. The ace is that you will guilt them into leaving you a review and they will love you for it.

Andy Curry, author Automatic-Pilot Sales

July/August 2018

Consumers want to know what products are on your shelves. They want to buy the products on your shelves. They want to buy the products on your shelves in the next 15 to 30 minutes. They do not want to waste their

Being attuned to customer needs, Village Hardware & Home Center developed niches such as home fireplaces and outdoor firepits. The Beacon Award–winning Findlay, Ohio, store features a vast showroom of fireplaces, firepits, mantels, hearth finishes and accessories.

time visiting your store to find out that the product they want is not there. If they can’t confirm it online, they likely will not call the store to find out. More than 75 percent of consumers will check product availability online before visiting the store. Independent home improvement retailers come in a variety of sizes and shapes. Most are filled with a good mix of needs and wants for consumers. Each of these categories is ripe for the taking if retailers are presenting the information where shoppers want to consume it.

John Henry III, founder

JH Specialty November 2021

NICHES

Evaluate competition within 30 miles, especially when considering new niches or expansion. When the Hennicks opened the furniture store, there wasn’t another furniture store in town. Adding a niche that wasn’t locally available paid off.

Mike Hennick Jr.

Hennick’s Home Center, Bandon, Ore. October 2023

In the niche of government sales, the biggest recent change has been in technology. Being up to speed on the technology side of government sales enables W.S. Jenks & Son to keep up with changing product demands, especially during the pandemic, when demands shifted significantly.

Mike Siegel

W.S. Jenks & Son, Washington, D.C. November/December 2023

Having a competitor land in your backyard can be a gift if you play it right. Drive differentiation with proprietary and private brands. Shift the focus from fast to frequent. Category picks can drive the trips and sales for high-ticket items.

Carol

Spieckerman Spieckerman Speaks Retail! December 2019

—Compiled by Sean Donaldson

TRENDS

2025 NATIONAL HARDWARE SHOW NHS

TRENDSPOTTING AT THE

By Kathryn Emery and Chip Wade

CONSUMER TRENDS SPECIALIST KATHRYN EMERY AND DIY-AND-DESIGN EXPERT CHIP WADE SHARE THEIR INSIGHTS FROM THE 2025 NATIONAL HARDWARE SHOW, SPOTLIGHTING THE LATEST INNOVATIONS IN GRILLING, STORAGE, POWER AND MORE.

Every spring, the National Hardware Show (NHS) in Las Vegas sets the tone for what’s next in hardware, home improvement and outdoor living. This year’s event delivered a packed floor of innovation, design updates and clever problem solvers—especially when it comes to outdoor products.

The 2025 NHS, held March 18-20, underscored the fact that innovation doesn’t always mean high-tech.

Sometimes it’s just a smarter broom, a sturdier cart or a more comfortable grip. Between the surge in Made in America offerings, the enormous increase of battery power options and continued interest in smart cooking and clever outdoor upgrades, NHS proved once again why it remains the place to discover what’s next in hardware.

Whether you’re merchandising the latest griddle or scouting an ergonomic roller to set your store apart, one thing

is clear: The future of hardware retail is as much about ingenuity as inventory. Here are the trends that caught our eye on the NHS show floor.

GRIDDLE NATION

Grilling is always hot at NHS, but this year, it was all about the griddle. Brands across the board showcased models with built-in griddle plates or full-on flat-top cooking surfaces. It’s clear that retailers—and backyard chefs—are leaning into the trend of versatile outdoor cooking. Monument Grills led the charge with its Eminence Series: a sleek, stainless-steel line packed with performance features like side and rear infrared burners, dual gas compatibility and smart connectivity. The heavy-duty construction is matched by LED-lit controls and an app for temperature control and propane monitoring—perfect for nightlong cookouts.

AMERICAN-MADE MOMENTUM

If one trend defined the tone of the entire show, it was the renewed focus on Made in the USA products. NHS devoted an entire section of the floor to showcasing American-made tools, accessories and services. Some notable standouts:

• Rhino Cart by Midwest Innovative Products: A near-indestructible allterrain moving cart with 2,000-pound capacity.

A standout trend at this year’s NHS was the spotlight on Made in the USA products, reflecting growing demand for domestically produced tools and gear that offer quality, reliability and supply chain confidence.

• A-iPower: With a new production facility in Mississippi, A-iPower delivers pressure washers, generators and other outdoor tools with domestic assembly and faster distribution.

• Magic Carpet USA, Twist & Seal and Red Devil Foam & Fill were also part of the Made in USA spotlight. The appeal? Better quality control, supply chain stability and support for local economies—all major talking points for retailers and shoppers alike.

NHS TRENDS

STORAGE & ORGANIZATION EXPLOSION

Garage cabinets, tool organizers and modular systems were everywhere. The takeaway: Today’s consumers want their space—indoors and out—clean, accessible and good-looking. Whether it’s a rolling tool chest or a wall-mounted garden gear rack, brands are finding creative ways to add style to utility. Many of the new product lines focus on ease of installation and sleek design, suggesting a shift toward lifestyle-first merchandising, even in traditionally utilitarian categories.

Garage storage products stood out at NHS, with sleek, modular systems designed to bring order and style to utility spaces—meeting the rising demand for clean, accessible and visually appealing organization solutions.

INNOVATION ON DISPLAY: NEXT PAVILION

NHS’s “NEXT” area—a showcase for inventors and startup brands—was buzzing with clever, sometimes bizarre, always interesting gadgets designed to solve real-life problems. Think of it

“

GARAGE CABINETS,

TOOL ORGANIZERS AND MODULAR SYSTEMS WERE EVERYWHERE. ”

as Shark Tank , hardware edition. Standouts this year included:

• The Chandelier Swan: a light bulb changer that eliminates the need for ladders.

• Better Grip Paint Roller: ergonomically designed to relieve wrist stress.

• Aerobroom: part broom, part rechargeable leaf blower.

• Spray-on Concrete: the LikeNu Concrete Restoration Kit drew crowds for its fast-drying, easy-toapply resurfacing magic.

NEXT continues to be a retailer’s treasure trove—a place to spot unique, problem-solving products that create buzz on the sales floor and social media alike.

BATTERY BACKUP BOOM

With weather-related power troubles on the rise and off-grid capabilities growing in appeal, battery backup and portable power solutions were everywhere. The show floor

Battery backup solutions were a dominant presence at NHS, with brands showcasing serious power for homes and job sites— where reliability matters just as much as capacity.

featured offerings from major players such as Jackery, EcoFlow, Generac, Champion and Lion Energy. These aren’t just glorified phone chargers— they’re full-on home backup systems and job site workhorses. NHS attendees were reminded that not all battery brands are created equal. The general advice: Choose a company with staying power. These are big-ticket items for which reliability and reputation matter.

BUG-FREE LIVING

Rescue! showed off its Made in the USA lineup of pest control products— from low-profile fly pads to child-safe ant baits and furniture-friendly spider

NHS TRENDS

At the 2025 NHS, Rescue! showcased its Made in the USA, chemical-free pest control—smartly designed traps that are safe, effective and easy for homeowners to use.

traps. Its easy-use, chemical-free approach drew attention for blending effectiveness with a homeownerfriendly design. Its FlyPad, for example, features touch-safe ridges that trap pests without sticking to your fingers.

WOK AND ROLL

New from Cuisinart: the Outdoor Wok Station. With a carbon steel wok, 50,000 BTU burner, stainless prep space and integrated propane tank holder, this outdoor cooking setup brings high-heat stir-fry to the backyard. It’s easy to move, fast to use

and styled to blend with today’s outdoor kitchens. And yes, it includes a paper towel holder—because details matter.

MULTI-USE MARVELS

Finally, a little shout-out to Convert a Bench, which morphs from a threeperson bench into a picnic table with a quick flip. Add a second unit and you’ve got a full six-person table. For retailers looking for seasonal hits, multi-use outdoor furniture like this hits the sweet spot between novelty and practicality. n

Kathryn Emery is a home improvement and lifestyle expert with more than 20 years of experience. She shares trends, product tips and media highlights at BeTheBestHome.com , helping consumers and retailers stay ahead in the evolving home-and-hardware space.

DIY expert Chip Wade has been featured on numerous HGTV shows including Elbow Room, for which he’s the host, designer and executive producer, showcasing his innovative design skills and how-to know-how. Find out what he’s building next at chipwade.com .

SHINING A LIGHT ON DIGITAL INNOVATION: THE DIGITAL BEACON AWARDS

Hardware retailers have never had more tools to reach and engage customers—social media, websites, digital ads and beyond. To recognize the stores and marketers using these tools most creatively and effectively, Hardware Connection has launched the Digital Beacon Awards, sponsored by WD-40 Low Odor. This new recognition program celebrates excellence in digital engagement across the independent hardware channel. Whether it’s a single scroll-stopping post or an entire brand refresh, the Digital Beacon Awards highlight the best of the best in the digital space.

DIGITAL BEACON AWARD CATEGORIES

• Best Social Media Post: Celebrates an individual post that stood out for creativity, clarity and audience engagement.

• Best Social Media Campaign: Recognizes a multi-post initiative that generated buzz, built awareness or drove traffic—on any platform.

• Best Website or E-Commerce Experience: Highlights a store website or e-commerce platform that delivers an exceptional customer journey with modern design, functionality and ease of use.

• Outstanding Community Engagement: Awards a digital effort that brought the store closer to its local audience—whether through education, humor, support or shared values.

• Top Digital Advertising Campaign: Honors a targeted campaign that used digital advertising to drive measurable business results.

BEACON AWARD FOR DIGITAL EXCELLENCE

The Beacon Award for Digital Excellence is the top honor among all Digital Beacon Awards categories— the top overall award, selected from those nominated within any category. This award goes to the submission that best exemplifies innovation, results and digital creativity. It will be presented during the Independent Home Improvement Conference, July 30-31 at the JW Marriott Grande Lakes in Orlando, Fla. Chosen from among the category winners, this

The 2024 Beacon Award winners and sponsors

BEACON AWARDS

award recognizes the retailer whose digital efforts set the standard for the industry’s future online.

The winner of the Beacon Award for Digital Excellence will receive free registration for two at the IHI Conference, two nights’ lodging at the JW Marriott Grande Lakes and a voucher for travel expenses.

HOW TO ENTER THE DIGITAL BEACON AWARDS

Entries are now open for any independent hardware retailer or home improvement center that launched a digital initiative between May 1, 2024, and May 1, 2025. Submissions will be reviewed by a panel of hardware industry digital experts, with final selections made by Hardware Connection’s editorial team.

The winner of the Beacon Award for Digital Excellence will receive an all-expensespaid trip for two to the awards ceremony at the JW Marriott Orlando Grande Lakes in Orlando, Fla.

Deadline to enter: May 1, 2025

Click Here to Enter

The Digital Beacon Awards are more than just a ceremony—they’re a celebration of progress, creativity and the ways in which independent retailers are pushing boundaries to better their businesses. If your store is doing smart, creative or even just plain fun things online, don’t miss the chance to shine a light on your work.

Let your digital story be seen. Let it be celebrated. Let it be a beacon. n

YOUR CONFERENCE OASIS AWAITS

GET READY TO RELAX, RECHARGE AND CONNECT AT JW MARRIOTT ORLANDO GRANDE LAKES.

Above: JW Marriott Grande Lakes offers a seamless blend of luxury and comfort, with newly renovated rooms, lush surroundings and upscale amenities that make every stay feel like a resort escape.

If you’re attending the Independent Home Improvement Conference (IHI), held July 30-31 in Orlando, Fla., you’re in for more than inspiring keynotes and industry insights—you’re about to spend a few days at one of Orlando’s premier destinations: the JW Marriott Grande Lakes. Think of it as the perfect blend of luxury, comfort and fun, with plenty of ways to unwind after a busy day of networking.

GRANDE LAKES, GREATER EXPECTATIONS

Every guest room at the JW Marriott has recently been refreshed and upgraded—so expect plush bedding, marble bathrooms and big 65-inch HDTVs. Whether you’re crashing for a quick nap or catching up on emails, these

rooms deliver comfort with style. Need more space? The executive family suites give you extra room to spread out and soak in the views.

DIVE INTO THAT WATERPARK

The Grande Lakes Waterpark isn’t just for kids (though they’ll love it, too). It has a lazy river, three waterslides, peaceful lagoons and VIP cabanas with firepits. After a day at the conference, you can kick back and float—or channel your inner thrill seeker and take the plunge.

DINING THAT DELIVERS

From farm-fresh breakfasts to poolside burgers and Michelin-level Italian, the JW’s got something for every appetite.

• Primo: Upscale Italian fare by chef Melissa Kelly, featuring organic ingredients and a killer wine list.

• Knife Burger: A poolside spot with gourmet burgers from chef John Tesar.

• Citron: Bright and lively brasserie where you can fuel up with American classics.

• Whisper Creek Farm: The Kitchen: Locally sourced farmto-table bites with a craft beer and cocktail list to match.

GOLF, SPA & OUTDOOR FUN

Looking for a little “me time” in between sessions? You’ve got options.

Innovation expert and former Disney executive Duncan Wardle will headline IHI 2025 as keynote speaker, bringing bold ideas on creativity, leadership and customer experience to the main stage.

• The Ritz-Carlton Golf Club: A championship course designed by Greg Norman. Smooth greens, natural beauty and a solid excuse to stay longer for a day of golf.

• Ritz-Carlton Spa: Whether you go for a massage, facial or full-body reset, this spa is next-level.

• Fitness Center: Packed with modern gear and plenty of space to get a workout in before breakfast (or after a big dinner).

BONUS: CLOSE TO ALL THE ORLANDO ACTION

You’ll be minutes from Orlando’s most iconic attractions. Want to hit Universal Studios or Disney after hours? The resort makes it easy with shuttle service. You can mix business with a little magic, no problem.

IHI CONFERENCE

WHAT TO EXPECT AT IHI

The 2025 IHI is the premier event for hardware retailers, bringing together industry leaders, innovators and experts to share insights and strategies for success. This year’s keynote speaker is Duncan Wardle, former head of innovation and creativity at Disney, who will discuss how to create unforgettable customer experiences and think differently in the face of industry change. It’s an event designed to recharge your business, sharpen your vision and connect you with the people and tools to keep your operation thriving.

“The venue offers places to relax, recharge and connect in a gorgeous setting,” says Craig Cope, publisher of Hardware Connection . “JW Marriott Orlando Grande Lakes brings all the upscale touches you’d expect without ever feeling stuffy. This year’s Independent Home Improvement Conference is set in a place where inspiration and relaxation go hand in hand.”

Ready to join the industry’s most dynamic event of the year? Registration for the 2025 Independent Home Improvement Conference is now open at ihiconference.org. Secure your spot

Above: The Grande Lakes Waterpark at JW Marriott Grande Lakes brings resortstyle fun to IHI, featuring a lazy river, waterslides, lagoons and VIP cabanas— perfect for unwinding after a day of sessions.

Above right: Steps from the JW Marriott Grande Lakes, the Greg Norman–designed golf course offers championship-level play in a lush, scenic setting—ideal for early tee times or post-conference unwinding.

early to gain access to exclusive networking opportunities, breakout sessions and Wardle’s keynote speech. The IHI is your chance to learn, connect and grow alongside the best in the business. n

“ THE

VENUE OFFERS PLACES TO RELAX, RECHARGE AND CONNECT IN A GORGEOUS SETTING. ”

—CRAIG

BLOOMING WITH PURPOSE

DEALER PROFILE

Karl Auwaerter carries on a family tradition rooted in greenhouses and community.

As the third generation to run Bayport Flower Houses, he’s growing more than plants— he’s cultivating a legacy of sustainability, local connection, and hands-on horticulture.

By Doug Donaldson

BAYPORT FLOWER HOUSES IN BAYPORT, N.Y., HAS CARVED OUT A UNIQUE NICHE BY ROOTING ITS BUSINESS IN SUSTAINABILITY—GROWING COMMUNITY, LOYALTY AND ENVIRONMENTAL IMPACT

ONE ORGANIC PRODUCT AND LADYBUG AT A TIME.

On a sunny spring morning in Bayport, N.Y., dozens of children gather at the entrance of Bayport Flower Houses, buzzing with excitement. They’re not here to pick out pansies or browse the greenhouse—they’re here for ladybugs. Specifically, they’re here for the annual Ladybug Breakfast, a beloved tradition in which hundreds of thousands of ladybugs are released throughout the store’s expansive yard and gardens. Children don wings, toss red-and-black confetti and, with a mixture of glee and purpose, take part in a ritual that blends fun, environmental education and ecological impact.

“It started with my own kids dressing up as bugs,” says Karl Auwaerter, third-generation owner of Bayport Flower Houses. “It became a tradition—now we get hundreds

SPECIALSECTION SUSTAINABILITY

of kids each year. They learn how ladybugs are natural pest control and why that matters.”

That’s the spirit of Bayport Flower Houses: blending tradition, family and sustainability in everything it does. In a business landscape often driven by trends and turnover, this independent garden center has found its niche—and its strength—by rooting itself in something deeper.

A LEGACY THAT GROWS

Founded in 1932 by Auwaerter’s grandparents, Maria and Paul, German immigrants who began as wholesale carnation growers for New York City markets, Bayport Flower Houses has grown steadily over four generations. The business transitioned from wholesale cut flowers to a full-scale garden center and florist under Karl’s father, Gisbert Auwaerter, a well-known floral designer. Today, Bayport Flower Houses includes five divisions: landscape services, greenhouse growing, a floral shop, weddings and events, and a retail garden center.

“Each generation put their stamp on the business,” Auwaerter says. “My father built the floral side. I leaned into the greenhouse and garden center. Now, my son, who’s 28, manages production as the fourth generation.”

The business remains firmly rooted in family—Auwaerter’s wife and sister

Bayport Flower Houses’ stand-alone “solar sunflower” powers 68 percent of the store—including EV chargers and outdoor lights. Composting, cardboard recycling, and local materials round out a sustainability approach that’s as practical as it is green.

run the floral division, and his brotherin-law is also involved. For the family, Bayport Flower Houses is a shared legacy, woven into the fabric of Bayport, a hamlet on the south shore of Long Island, itself.

“We’re deeply connected to the community—through the schools, expos, local organizations,” Auwaerter says. “It’s not something you separate from your life. It’s who we are.”

SUSTAINABILITY FROM THE SOIL UP

Auwaerter’s passion for plants is matched only by his commitment to sustainability. That interest was amplified in 2000 when Bayport Flower Houses became part of True Value’s Home & Garden Showplace and

aligned more with retail hardware and farming communities.

“We’re on a sandbar here on Long Island. Anything we put in the ground goes right into the Great South Bay,” he explains. “So for us, sustainability isn’t just an idea—it’s personal.”

Bayport Flower Houses has been growing blooms on Long Island since the 1930s.

Inside its expansive greenhouses, generations of the Auwaerter family have cultivated both flowers and a legacy of community.

That’s why Bayport Flower Houses’ product lines are almost exclusively earth-friendly—from pest control solutions to fertilizers. Auwaerter compares it to probiotics: “You’re not dumping nitrogen and wiping everything out. You’re feeding the soil biology, like eating yogurt for your gut.”

Auwaerter was an early adopter of brands such as Coast of Maine and Espoma’s Bio-tone lines, and he’s constantly testing new eco-friendly

SPECIALSECTION SUSTAINABILITY

solutions. One of the most popular? Neem-based sprays like Bonide’s Captain Jack’s Neem Oil, which act as both pesticide and fungicide without harming beneficial insects.

The store’s sustainability philosophy extends beyond the items on its shelves. Bayport Flower Houses generates about 68 percent of its energy through solar panels, composts organic waste, recycles all cardboard and uses local materials whenever possible— including composted horse manure from a nearby farm. Even the outdoor lights and EV chargers are powered by the store’s solar system, dubbed the “solar sunflower.”

EDUCATING GARDENERS—ONE CONVERSATION AT A TIME

Sustainability isn’t always an easy sell, especially when it requires changing long-held habits. But Auwaerter

Left: Karl Auwaerter welcomes young guests to Bayport Flower Houses’ annual Ladybug Breakfast, a colorful celebration that blends environmental education with community fun.

Right: Families gather for the beloved Ladybug Breakfast at Bayport Flower Houses, where hundreds of kids help release thousands of ladybugs in a joyful, eco-friendly tradition.

sees education as a cornerstone of the business.

“It takes time. It’s about conversations—whether it’s in the store or out at the diner,” he says. “We teach people that having a brown lawn in August on Long Island is healthy, that blazing green isn’t always the goal.”

Bayport Flower Houses offers workshops, classes and one-on-one advice for customers transitioning to more sustainable practices. Staff are trained to talk about natural alternatives and help customers reframe their expectations.

“People come in asking for something synthetic, and we explain the alternatives. Most of the time, they

Left: At Bayport Flower Houses’ annual Ladybug Breakfast, kids don red-andblack wings and toss confetti before helping release more than 200,000 ladybugs across the garden center’s vibrant landscape.

Right: Bayport Flower Houses team members are trained to guide customers toward earth-friendly gardening solutions, offering expert advice on native plants and sustainable lawn care.

leave with a better solution—and a better understanding,” Auwaerter says.

The store also leans into display gardens and merchandising to showcase sustainable practices, such as pollinator-friendly perennials or deer-resistant natives in decorative containers. An on-site children’s garden highlights lowmaintenance, eco-conscious plantings that both educate and inspire.

COMMUNITY ROOTS AND A RESILIENT BUSINESS MODEL

Auwaerter is quick to note that sustainability isn’t always the most profitable route—especially when it comes to stocking native plants or biodegradable

pots. But the long-term benefits outweigh the short-term margins.

“What we’ve built is a deeply loyal customer base. People come here because they believe in what we do,” he says. “It’s not just about selling plants. It’s about building a culture.”

Bayport Flower Houses has even turned its greenhouse into a winter farmers’ market space on Saturdays during January, February and March, keeping community engagement high even during the off-season.

“We want the kind of customer who comes in 60, 80 times a year—not just once for curb appeal,” Auwaerter says.

“Those are the ones who build sustainability, both for their gardens and for our business.”

From ladybugs to solar panels, from family roots to community leadership, Bayport Flower Houses is more than just a place to buy plants. It’s a living example of how sustainability, authenticity and a little local color can blossom into something much bigger than business. n

SPECIALSECTION SUSTAINABILITY

TURNING GREEN INTO GOLD: USING SUSTAINABILITY TO BRING IN FOOT TRAFFIC

Karl Auwaerter doesn’t just preach sustainability—he uses it as a powerful tool to engage customers and draw them through the doors of Bayport Flower Houses. Here are some of his top tips for turning eco-conscious values into real-world traffic and consumer loyalty.

1. KNOW YOUR CUSTOMER

“Start by talking to your community,” Auwaerter advises. “Survey them. Chat at the diner. Understand what matters to them before you change up your inventory.”

He emphasizes that different regions—and even neighborhoods— will respond to sustainability messaging in different ways. “In some places, pollinators are a hot-button issue. In others, it’s water conservation or fertilizer runoff,” he says.

2. MAKE EDUCATION PART OF THE EXPERIENCE

Bayport Flower Houses invests heavily in staff training, so every employee

can explain sustainable alternatives to synthetic products. Classes, workshops and casual conversation all help customers understand the “why” behind natural practices.

“You don’t have to convert people overnight,” Auwaerter says. “I’ll take 25 or 50 percent earth-friendly over nothing. Every step matters.”

3. SHOW, DON’T JUST TELL

“Display gardens are one of our best tools,” he says. “We set up low-maintenance beds with pollinator plants, deerresistant perennials or native shrubs, and customers can visualize success.”

He also creates merchandising vignettes that group eco-friendly products by function or theme such as soil building, pollinators or pet-safe pest control. These displays make it easy for shoppers to make choices aligned with their values.

4. TAP INTO LOCAL PARTNERSHIPS

From working with Cornell Cooperative Extension of Suffolk County

to labeling native plants sourced from Long Island providers, Bayport Flower Houses actively collaborates with credible sustainability partners. Cornell Cooperative Extension offers education and support in agriculture, environment, and community sustainability.

“When customers see those labels or recognize an organization they trust, it helps build confidence in the products,” Auwaerter says.

5. BUILD LONG-TERM RELATIONSHIPS, NOT ONE-TIME SALES

“Sustainability is about being in it for the long haul,” he says. That applies to both environmental goals and customer retention.

The live plant business at Bayport Flower Houses thrives thanks to a team rooted in knowledge, care, and a commitment to sustainability. From left: assistant retail manager Patti Kelley, retail manager Nicole LaSpina, and owner Karl Auwaerter inside one of the store’s greenhouses.

One of his most successful strategies: hosting off-season events like a winter farmers’ market in the greenhouse. It keeps the store relevant and busy even when nothing’s blooming.

“If you want to attract people who care about sustainability,” he says, “you have to show them you care, too—and that means being present, consistent and a little bit creative.”

By Jeff Evers

VILLAGE HARDWARE FINDS THE BRIGHT SIDE OF GOING SOLAR

WHEN JEFF EVERS BUILT A NEW STORE IN FINDLAY, OHIO, HE SAW AN OPPORTUNITY TO GO SOLAR. DRIVEN BY SMART ECONOMICS AND LONG-TERM SAVINGS, EVERS SHARES HOW THE PROJECT CAME TOGETHER—AND WHAT OTHER RETAILERS SHOULD KNOW.

Our decision in 2021 to go solar came early in the design process for our new store in Findlay, Ohio. I had been made aware of a Rural Energy for America Program (REAP) grant from the USDA that could cover a significant portion of solar panel installation costs.

Village Hardware’s 156 kW solar system has already produced over 203,000 kilowatt-hours of electricity, averaging 456 kWh daily and peaking at 25.2 kW on sunny days.

That planted the seed, and we started running the numbers. We had looked into it at our original store in Leipsic, Ohio, but this time it just made more sense, especially since we were already designing a new building. Engineering the roof to support solar panels was simple enough, and it didn’t take up any extra space. If you’re going to make a change like this, building it into your plans from the beginning really helps.

Now, I’m not going to say this was driven solely by environmental goals.

In peak summer months, Village Hardware’s solar setup often flips the script—turning what used to be $2,000 to $3,000 electric bills into credits of $200 to $500.

SPECIALSECTION SUSTAINABILITY

While we do care about sustainability, the real tipping point was economics. Our solar panel system was designed to cover around 85 percent of our store’s electricity needs, with the option to sell excess energy back to the power company. With high energy demand (especially for air conditioning) during Ohio’s hot summers, this setup made a lot of financial sense.

THE INSTALLATION PROCESS

We were lucky to find a great solar contractor who had worked with many agricultural and commercial businesses in the area and really knew their stuff. They used our other store’s power use as a footprint to design the system and figure out what the costs and payback would look like.

The installation itself was straightforward. We chose a standing seam roof

Village Hardware worked with a knowledgeable solar installer who recommended newer micro inverter technology—each cluster of panels has its own, making the system more efficient, reliable and easier to maintain than older centralized setups.

specifically because it’s ideal for mounting solar panels. Our contractor kept up with the latest technology—inverters are now much smaller and more efficient than what was on the market even a few years ago. Each cluster of four panels has its own micro inverter, so you’re not relying on one big one. That makes the system more reliable and easier to maintain.

We did hit a minor snag with the local power company. Getting the right kind of meter installed to handle solar power took longer than expected. We were already open by the time they made the

switch, but once that was sorted, everything ran smoothly.

CRUNCHING THE NUMBERS

We financed the solar installation as part of our overall construction loan. Between the REAP grant, which covered 40 percent of the project, and a 25 percent federal tax credit, the economics were hard to ignore. We’re looking at a payback period of about seven years, with the panels expected to last at least 25 years.

So far, our system, which is 156 kW DC, has produced over 203,000 kilowatt-hours of electricity. On a sunny day, we can generate up to 25.2 kilowatts per hour, with average daily production of around 456 kilowatts. In summer, when our energy use is highest, we often end up with a credit on our electric bill. I’ve seen summer bills that were negative $200 to $500 when typically we’d be looking at a $2,000 to $3,000 bill.

And yes, it’s kind of fun having solar panels on top of a hardware store. They’re a good talking point with customers and vendors. People ask about them all the time.

RUNNING ON SUNSHINE

Day to day, you wouldn’t even know the panels are up there. They’re quiet, low-maintenance and entirely out of sight. I check on our production with an app, but otherwise we don’t really have to think about it. There are a few extra

In 2024, Hardware Connection recognized Village Hardware with a Beacon Award for Best New Store for its community connection and innovations such as using solar power. (From left) Doug Donaldson, editor of Hardware Connection magazine; Jeff Evers, owner of Village Hardware; Dent Johnson, president of True Value Hardware.

components such as meter panels and inverters, but nothing that affects our regular operations. Customers and employees alike have shown curiosity. They want to know how it all works, how much energy it produces and whether it’s worth it. I think it sends a message that we’re trying to do the right thing—not just for our wallets, but for the community. Using our roof space to generate power just seems like a smart use of resources.

PART OF A BIGGER PICTURE

Going solar wasn’t a one-off decision for us. It fits into a broader strategy of being smart about our energy use. We installed all-LED lighting and chose the most efficient HVAC systems available. We even upgraded the building’s insulation to R-60, which is above and beyond what’s typical. We’re not zealots about it, but when there are solutions that make economic and environmental sense, we’re all for it.

LOOKING BACK, LOOKING FORWARD

If I had to do it all over again, I absolutely would. As electricity costs continue to rise, the fact that we’re producing most of our own power puts us in a good place. I’m proud we did it, and I think it shows our customers and employees that we’re serious about being responsible. n

“

GOING SOLAR WASN’T A ONEOFF DECISION FOR US. IT FITS INTO A BROADER STRATEGY OF BEING SMART ABOUT OUR ENERGY USE.

”

—JEFF EVERS

Jeff Evers is the owner of Village Hardware in Findlay, Ohio, winner of the 2024 Beacon Award for Best New Store. His parents, Kevin and Ann Evers, founded the business with a focus on friendly service and strong community ties—values Jeff continues to build on.

6 TIPS FOR HARDWARE RETAILERS CONSIDERING SOLAR

Jeff Evers, owner of Village Hardware in Findlay, Ohio, shares key lessons he learned from installing solar panels on his Beacon Award–winning new store.

1. Do your homework. Research installers with a strong track record. This isn’t a project for a company learning on the job.

2. Get a good grant application writer. The USDA REAP grant is a fantastic resource, but the paperwork is intense. Partner with someone who knows how to navigate it.

3. Make sure your installer is current on solar tech. We benefited from working with a contractor who recommended up-to-date inverter technology, improving

efficiency and avoiding outdated equipment that could limit performance.

4. Incorporate solar plans early. If you’re building or remodeling, design your building with solar in mind. It’ll save time and money down the road.

5. Plan for a patient timeline. Grants can take time. From the moment we applied to when we got approval was about nine months. Be patient and plan accordingly.

6. Use real data, even when building new. Even if you’re doing a new build, use historical data from another location to build your case. It helped us create realistic projections.

DECODING GREEN PRODUCT CERTIFICATIONS FOR HARDWARE RETAILERS

Navigating the sea of “green” labels and certifications can be overwhelming for hardware retailers and shoppers. Here’s a breakdown of the most common and credible green certifications you might encounter and what they mean.

1. ENERGY STAR

• What it means: ENERGY STAR is a program by the federal U.S. Environmental

Protection Agency (EPA) that certifies products that meet strict energy efficiency guidelines.

• Where you’ll see it: Appliances, light bulbs, HVAC equipment, water heaters and more.

• Why it matters: ENERGY STAR products typically use 10 to 50 percent less energy than standard models, helping reduce utility bills and greenhouse gas emissions.

2. WATERSENSE

• What it means: Also backed by the EPA, WaterSense certifies products that meet water efficiency and performance criteria.

• Where you’ll see it: Faucets, toilets, showerheads, irrigation controllers.

• Why it matters: Products with this label reduce water use by at least 20 percent compared to standard models.

3. FOREST STEWARDSHIP COUNCIL (FSC)

• What it means: The FSC certifies wood and paper products that are harvested responsibly and sustainably.

• Where you’ll see it: Lumber, plywood, decking and paper goods.

• Why it matters: FSC certification ensures products are sourced from forests that are responsibly managed and from companies that protect biodiversity and workers’ rights.

4. GREENGUARD & GREENGUARD GOLD

• What it means: Administered by UL (Underwriters Laboratories), Greenguard certifies products for low chemical emissions.

• Where you’ll see it: Paints, sealants, insulation, flooring and furniture.

• Why it matters: These products help improve indoor air quality by reducing pollutants that can cause health problems.

• Greenguard Gold is a more stringent certification, often used in schools and health care settings.

5. GREEN SEAL

• What it means: Green Seal certifies products that meet science-based environmental standards for performance, health and sustainability.

• Where you’ll see it: Household cleaners, paints, degreasers, paper towels.

• Why it matters: Green Seal evaluates a product’s entire life cycle, from manufacturing to disposal, ensuring comprehensive sustainability.

6. SAFER CHOICE

• What it means: Managed by the EPA, this certification identifies cleaning and chemical products made with safer ingredients for humans and the environment.

• Where you’ll see it: Cleaners, degreasers, laundry detergents, floor care products.

SPECIALSECTION SUSTAINABILITY

GREEN PRODUCT LABELS

• Why it matters: Safer Choice products avoid harmful chemicals like phthalates, formaldehyde and known carcinogens.

7. CRADLE TO CRADLE CERTIFIED™

• What it means:

This certification assesses products based on material health, reutilization, renewable energy, water stewardship and social fairness.

• Where you’ll see it: Building materials, paint, packaging, furniture and textiles.

• Why it matters: Cradle to Cradle Certified™ goes beyond traditional recycling by promoting a circular economy with safe, sustainable design.

8. CERTIFIED ORGANIC (FOR GARDEN PRODUCTS)

• What it means: Products labeled as USDA Certified Organic meet federal standards for organic farming and production.

• Where you’ll see it: Soil amendments, compost, fertilizers, pesticides.

• Why it matters: These products are free of synthetic chemicals and genetically

modified organisms (GMOs), promoting healthier soil and ecosystems.

• Learn more: ams.usda.gov

9. ECOLOGO/UL ECOLOGO

• What it means: Another UL certification, ECOLOGO is a multi-attribute, thirdparty certification that verifies a product meets rigorous environmental leadership standards.

• Where you’ll see it: Cleaners, adhesives, building materials, electronics.

• Why it matters: ECOLOGO certifications help ensure a reduced environmental impact across multiple stages of a product’s life cycle.

10. LIVING BUILDING CHALLENGE RED LIST FREE

• What it means: Identifies products that do not contain chemicals on the Living Building Challenge’s Red List of harmful substances.

• Where you’ll see it: Building materials like insulation, adhesives, paints and sealants.

• Why it matters: Avoiding Red List chemicals helps promote healthier environments, especially in green construction.

SMARTER STORES, GREENER GAINS: SUSTAINABILITY MOVES THAT SAVE MONEY

Sustainability Measure

LED Lighting Upgrades

Energy-Efficient HVAC Systems

Water Conservation Systems

Waste Reduction Programs

Average ROI

Full payback typically within two years through reduced energy and maintenance costs.

Returns between 25 percent and 50 percent, with older systems yielding higher savings.

Potential to reduce water bills by up to 40 percent, with payback periods of five to 15 years.

Effective waste management can lead to substantial cost savings.

HOW THESE UPGRADES PLAY OUT IN EVERYDAY OPERATIONS

Even beyond the dollars and cents, these sustainability moves bring added value to hardware stores—improving operations, saving time and helping you stay ahead of the tech curve. Here’s how.

LED Lighting Upgrades:

Transitioning to LED lighting not only reduces electricity use but also decreases maintenance costs due to longer bulb life. Businesses often see a full return on their investment in less than two years, with continued savings thereafter.

Energy-Efficient

HVAC

Systems: Upgrading to modern, energy-efficient HVAC systems can result in significant energy savings. Older

systems provide higher returns due to the greater impact of modern technologies on energy use.

Water Conservation Systems:

Implementing water recycling systems and other conservation measures can reduce water bills by up to 40 percent. Depending on factors such as system cost, water use and local incentives, payback periods can range from five to 15 years.

Waste Reduction Programs:

Effective waste management strategies, including recycling and composting, can lead to substantial financial and environmental benefits. By optimizing waste processes, businesses can reduce disposal costs and potentially generate revenue from recyclable materials.

ORGANIC GARDENING

GROW WHAT YOU KNOW

Independent hardware stores are digging deep into organic gardening—and customers are loving it. From heirloom seeds to chemicalfree soil amendments, these departments are sprouting up across the country. Here’s a look at how retailers are planting the seeds of success and helping their communities grow greener, one raised bed at a time. Share your organic gardening photos with doug@thehardwareconnection.com .

Pfeifer Hardware & Supply Mars, Pa.

Nixa Hardware & Seed Co. Nixa, Mo.

Coltrain Hardware and Garden Center

Ayden, N.C.

Eldredge Lumber & Hardware York, Maine

Johnson Hardware Rental Farm & Garden Johnson, Vt.

Holts Summit True Value Hardware Holts Summit, Mo.

Park Hardware Severna Park, Md.

Reardon Briggs Hardware Millbrook, N.Y.

Beck’s Hardware Home & Garden Pine Bush, N.Y.

CATEGORY REPORT

Epicor’s Industry Data Analytics tracking information is based on sales from a representative sample of hardlines retailers located throughout the U .S . For more information, call 512-278-5800, visit Epicor’s website or email epicorindustryanalytics@epicor com Source:

Weed killer sales in independent hardware stores are down 5.1 percent in units year over year. Still, April through June remains peak season, and concentrates dominate nearly half the category.

Now’s the time to dial in displays, push bestsellers (top 10 items = 25 percent of sales) and remind customers that weeds don’t wait.

ECO-FRIENDLY GARDENING TRENDS

The National Wildlife Federation 2023 Impact Report highlights that about one-third of gardeners are investing in plants that benefit bees, butterflies, and birds, and about one- quarter are purchasing native plants. This trend indicates a growing consumer interest in sustainable and environmentally friendly gardening practices, which may extend to a preference for eco-friendly weed control methods.

HOW TO SPUR ADD-ON SALES WITH ECO-FRIENDLY WEED CONTROL

For customers who seek to eliminate weeds without harsh chemicals, hardware store associates are uniquely positioned to help—and to boost sales while doing it. These shoppers are often willing to invest in tools, products and techniques that align with their values. Here’s a practical checklist for turning green guidance into smart add-on opportunities.

q Introduce Organic Herbicides. Recommend natural herbicides containing ingredients such as acetic acid (vinegar) or citrus oils, which are effective against young weeds and less harmful to the environment.

Add-on sales opportunity: Suggest complementary products such as spray bottles or protective gloves to enhance the customer’s weed control tool kit.

q Promote Mulching Solutions. Encourage the use of organic mulches like coconut coir mats or biodegradable weed barriers to suppress weed growth.

Add-on sales opportunity: Recommend landscape fabric

pins or edging materials for proper installation.

q Highlight Manual Tools. Advocate for tools such as weed pullers and patio weed brushes, which allow for chemical-free weed removal.

Add-on sales opportunity: Pair these tools with ergonomic gloves or kneeling pads to enhance the weeding experience.

q Educate on No-Till Gardening. Share the benefits of no-till gardening, which involves minimal soil disturbance to reduce weed proliferation and improve soil health.

Add-on sales opportunity: Recommend compost, cover crops or soil amendments to support this gardening method.

q Suggest EcoFriendly Weed Burners. For customers seeking nonchemical solutions, introduce electric weed burners that use high heat to eliminate weeds instantly.

Add-on sales opportunity: Advise on safety gear like goggles and gloves to ensure safe operation.

UPCOMING EVENTS

APRIL

LBM Advantage NextGen Leadership Conference

April 27-30, Dallas

MAY

Hardlines Distribution Alliance— Group Merchandising Conference

May 5-8, Embassy Suites Cincinnati River Center, Covington, Ky.

Orgill Summer Online Buying Event

May 5-18

JUNE

House-Hasson Rise & Shine

Summertime Show & Market

June 12-14, Sevierville Events Center, Sevierville, Tenn.

JULY

Independent Home Improvement Conference

July 30-31, JW Marriott Orlando Grande Lakes, Orlando, Fla.

AUGUST

Ace Hardware Fall Convention

August 12-14, McCormick Place, Chicago

Emery Jensen Fall 2025 Edge Show

August 12-14, McCormick Place, Chicago

Mid-States Fall Rendezvous

August 19-21, Phoenix Convention Center, Phoenix

Orgill Fall Online Buying Event

August 4-17

SEPTEMBER

Blish-Mize Fall Customer Buying Market

September 11-13, Overland Park Convention Center, Overland Park, Kan.

Do it Best Fall Market

September 5-8, Indiana Convention Center, Indianapolis

Horizon Distribution Fall Expo

September 11-12, Yakima Convention Center, Yakima, Wash.

OCTOBER

Equip Expo

October 21-24, Kentucky Exposition Center, Louisville, Ky.

LBM Advantage Fall Planning Conference

October 20-22, Hyatt Regency, Indianapolis

NOVEMBER

LMC Expo 2025

November 3-5, Philadelphia Marriott Downtown, Philadelphia

Orgill Winter Online Buying Event

November 3-16

For a complete listing of calendar dates, click here.

SOUTHERN YELLOW PINE FUTURES LAUNCH

OFFERS NEW TOOL FOR RETAILERS; DO IT BEST EXECUTES FIRST TRADE

Anew futures contract for Southern Yellow Pine (SYP)

lumber began trading on the Chicago Mercantile Exchange (CME) in late March, offering U.S. lumberyards and home improvement retailers a new tool for managing price volatility. The SYP Futures contract is cash-settled and based on Fastmarkets’ daily pricing for #2 2x4s (east), providing a regionally relevant hedge for U.S. South softwood lumber.

Do it Best executed the first trade on the new contract. The co-op also collaborated with CME Group—a multiexchange financial services company— in the contract’s development.

“We are proud to be an early adopter of this important tool for the lumber industry,” said Russ Kathrein, vice president of lumber & building materials at Do it Best. “This contract will provide meaningful benefits to dealers, manufacturers and suppliers.”

The launch of the SYP Futures contract arrives at a critical time, as U.S. demand for SYP rises due to declining availability of Canadian-sourced Spruce-Pine-Fir (SPF) lumber. For independent retailers, the contract offers a new level of price predictability and

Southern Yellow Pine futures begin trading on the CME, offering price stability and risk management for U.S. lumberyards and retailers.

stability—especially valuable in a market known for recent volatility. Recent tariff increases on Canadian softwood lumber have further exacerbated price volatility, with the National Association of Home Builders noting a 17.5 percent rise in softwood lumber prices over the 12-month period ending in early 2025.

NEW STORES

• Schockman Lumber Group , based in St. Henry, Ohio, acquired Century Club member Requarth Co. of Dayton, Ohio. Requarth was founded in 1860 and is famous for selling wood to the Wright Brothers for their early airplanes.

• More growth from R.P. Lumber: The Edwardsville, Ill.–based retailer recently acquired Aldrich Home Center in Powell, Wyo., and announced the opening of a new R.P. Lumber location in Quincy, Ill.

• Tom and Jenn Mortell purchased Ace Hardware of Carbondale , Colo., from previous longtime owners Chris and Vicki Peterson .

• Costello’s Ace Hardware , based in Deer Park, N.Y., acquired Appomattox True Value in Appomattox, Va.

• Jerry’s Hardware , owned by Jerry Morello , recently opened a new location in City Park in Denver.

• Lots of moves from Westlake Ace: The company announced a new store will be built in Grain Valley, Mo., with a planned store opening in early 2026. The company will also open a new store in Shawnee, Kan., in late 2025 or early 2026. Another location is planned for Papillion, Neb., with a fourth-quarter 2025 opening. Westlake Ace also relocated a store to Olathe, Kan., and now has 31 stores in the Kansas City metro area.

• Gold Beach Lumber in Gold Beach, Ore., has acquired Hennick’s Home Center ’s Bandon and Lakeside, Ore., stores.

• Curt’s Ace Hardware opened a new location in Ocoee, Tenn., this March.

• McCoy’s Building Supply opened a new location in Abilene, Texas.

• In March, owner Curtis Blocker celebrated the grand opening of Polk City Ace Hardware in Polk City, Fla.

• Stine held a grand reopening for its remodeled Natchitoches, La., location on April 4, following renovations and departmental updates.

IN THE NEWS

• Irving, Texas–based Builders FirstSource acquired Truckee Tahoe Lumber Company , headquartered in Reno, Nev.

• Landowski Ace Hardware had a grand opening at its Round Lake, Ill., location in early April.

• Schmuck Lumber in Gettysburg, Pa., celebrated a grand opening April 10.

• E&H Ace Hardware in Oxford, Ohio, hosted a grand reopening April 19.

• Orchards Ace Hardware opened a new location in in Loveland, Colo.

• In early April, Kennon Lumber Co. opened a new location in Elgin, Ore.

KUDOS

• Nation’s Best hosted its third annual golf tournament and vendor market, raising $250,000 for the Arrivederci ALD Foundation and $65,000 for the NB Cares Scholarship Program. The event brought together vendor partners, store managers and employees for a day focused on supporting charitable initiatives.

Anderson Lumber Company

• Anderson Lumber Company in Alcoa, Tenn., turns 100 years old and joins the Century Club .

• Another home improvement retailer joining the Century Club this year is 41 Lumber , based in Quinnesec, Mich.

• Based on its “round up at the register” fundraiser, San Tan Ace Hardware in San Tan Valley, Ariz., presented a $20,000 check to Phoenix Children’s Hospital during a recent ABC15 Telethon.

• Zircon Corporation , headquartered in Campbell, Calif., is celebrating its 50th anniversary.

• Perry Ace Hardware & Garden Center in Perry, Ga., owned by William Jackson , was named a Best of Georgia by the Georgia Business Journal .

• YCO Hardware , based in Saipan, Northern Mariana Islands, celebrates its 50th anniversary this year.

San Tan Ace Hardware

• Cappel’s Ace Hardware in Atlantic, Iowa, has donated $25,000 to Vision Atlantic’s community development initiative, supporting plans for new housing, a child care center and a YMCA expansion.

• MITER Brands’ Diamond Glass has been named a 2025 Sustainable Product of the Year by Green Builder magazine for its contributions to energy-efficient and resilient homebuilding.

WHOLESALER, MANUFACTURER NEWS

• Do it Best vice president of marketing and ecommerce Allison Flatjord spoke at the Adobe Summit , highlighting the ways technology is shaping the future of e-commerce in the home improvement and building materials industry. In her session, “Do it Best Leverages the Adobe Platform to Drive Growth for Independents,” Flatjord detailed the company’s collaboration with Adobe and Publicis Sapient to power its digital platform and accelerate e-commerce growth for independent retailers.

• The Pittsburgh Paints Company , based in Cranberry Township, Pa., has unveiled a new

logo and a tagline, “Priming you for success,” to mark its 150th anniversary.

• James Hardie has entered a definitive agreement to acquire The AZEK Company for $8.75 billion in cash and shares, expanding its portfolio of low-maintenance, sustainable building products.

• Do it Best has selected Bridgeline ’s HawkSearch to enhance its B2C eCommerce search and merchandising.

• Sumitomo Forestry Co. of Japan has acquired Teal Jones Louisiana Holdings , the majority owner of a Southern Yellow Pine sawmill in Plain Dealing, La.

• Kodiak Building Partners has launched Ponderosa Building Supply in Hauser, Idaho.

PEOPLE ON THE MOVE

• Milwaukee-based Bliffert Lumber promoted Lauren Parsons to director of sales.

• Jean Fahy is now with Arrow Tool Group as

Ponderosa Building Supply

Lauren Parsons

Jean Fahy

IN THE NEWS

national account manager.

• True Value promoted Chris GongoraDavis to general operations manager at its Springfield, Ore., warehouse.

• Glentronics Inc. , maker of The Basement Watchdog sump pumps, has named Jake Ivers its new national retail sales manager.

• Rival Holdings has appointed Zach Lesser as chief of staff.

• Exchange Bank has appointed Barry Friedman , president and CEO of Friedman’s Home Improvement , to its board of directors.

• The Toro Company has appointed Lori A. Riley as vice president of human resources, effective April 1, succeeding Margeaux M. King .

• LMC, headquartered in Wayne, Pa., has announced several leadership changes and additions across its organization. Joe Miles , president of rk Miles , has been

appointed chairman of the board; Nathan Miller , president of Miller Building Supply Inc. , and Cory Jameson , CEO of Guy C. Lee Lumber & Building Materials , have joined the board of directors; Patrick Bracken has been promoted to northeast regional manager; TC Feick has joined LMC as mid-Atlantic regional manager; and Paul Sbragia has been appointed regional manager for the north central region.

• ProContractor Supply has appointed Abhi Singh as president and chief operating officer. Singh brings more than 26 years of executive experience in distribution, manufacturing and construction supply.

• Oatey Co. has named Jim Reginelli as senior vice president, quality & engineering, and appointed Ron Carlson as senior vice president, U.S. operations.

• Kodiak Building Partners , a leading building materials distributor, has appointed Sandra Jacoby as senior vice president of human resources.

• LBM Advantage , based in New Windsor, N.Y., elected Chris O’Neill of Kellogg Supply Co. as chairman, succeeding Rich Herrington of Ed Herrington

Sandra Jacoby

Abhi Singh

Jake Ivers

Chris GongoraDavis

Zach Lesser

Barry Friedman

Lori A. Riley

Inc. , who remains on the board; Dan Remick of Eldredge Lumber & Hardware was elected vice chairman, while Kent Berrier , Matthew Piggott and Jeff Reeves were reelected to threeyear terms as directors.

• Andersen Corporation has announced that Chris Galvin , chief executive officer, has been appointed chairman of the Andersen Corporation board of directors.

had extensive experience with the product. So we recruited d-i-yers to solicit their feedback.

• LP Building Solutions has appointed Jason Ringblom , previously executive vice president and general manager of siding, to the newly created role of president, overseeing all manufacturing and commercial operations.

Each used FrogTape on multiple surfaces windows, baseboards and corners, and everyone was amazed by the clean lines usually only possible with pros. No one had any instance of paint bleed or difficulty removing the tape even after it stayed in place for over a week. If you currently do not stock FrogTape, then bring in a few SKUs of their Pro Grade Painter’s Tape and Pro Grade Orange Painter’s Tape, which offers higher adhesion. ■

• US LBM has named Jonathan Greene chief digital and technology officer, succeeding Andrew Campbell and expanding his role to oversee all technology platforms and digital strategy.

former president and CEO , passed away on March 26, 2025, at the age of 100. He led Handy Hardware for more than 21 years, retiring in 2002. Tipton was a World War II veteran, serving as a bombardier on a B-29. He was recognized with the PRO Lifetime Achievement Award for his contributions to the industry. Anthony F. Bolinsky , 88 of Frackville, Pa., passed away April Tony’s True Value Hardware Store in Frackville.

Chris Galvin

James Tipton

BEHIND THE NUMBERS

23%

Revenue -

less powered gardening tools increased by 23 percent in early 2024 compared to the previous year, reflecting a consumer shift toward convenience and eco-friendly options, according to NielsenIQ’s Consumer Outlook 2024 study.

Almost 35%

Nearly 35 percent of U.S. adults consider sustainability in shipping when shopping online, highlighting the growing importance of eco-friendly logistics, according to ESW Global Voice Survey in partnership with EMARKETER.

40%+

More than 40 percent of homeowners now choose sustainable materials such as bamboo, recycled metal and reclaimed wood for their renovations, according to research from the Home Improvement Research Institute.

$600 Through the Energy Efficient

Home Improvement Credit, homeowners can receive up to $600 per year for qualified exterior windows and skylights that meet Energy Star certification requirements. This credit is part of the expanded incentives available through 2032 for making energy-saving upgrades.

$250

Homeowners can claim up to $250 per exterior door— capped at $500 total annually—under the Energy Efficient Home Improvement Credit.

60%

Businesses that switch to solar-powered outdoor lighting can reduce longterm maintenance and operational costs by up to 60 percent due to fewer electrical failures, no trenching or wiring upkeep and longer-lasting LED components, according to comparative analyses by RoadSky Safety and EnGoPlanet. n