YMCA of Metropolitan Chattanooga Crisis Communication Plan (quick guide)

PR EPA RA TIO N

YMCA OF METROPOLITAN CHATTANOOGA Crisis Management Plan for Branches

PRE VEN TIO N

IDENTIFICATION

ERY V O C E R NG I R TO I N MO

CRT TEAM:

Rick Madison: 423.774.1799 Laura Lundy: 423.504.0033 Tripp McCallie: 423.208.5863

Cara Standifer: 423.315.0770 Telky Murphy: 423.432.7838 Lee Montgomery 423.507.2865

Baron Herdelin- Doherty: 858.699.4344

A quick guide to crisis management best practices.

SEE THE COMPLETE CRISIS COMM PLAN VIA QR CODE

Our Mission: To put Christian principles into practice through programs that build a healthy spirit, mind and body for all.

CRISIS OR POTENTIAL CRISIS IS OBSERVED OR REPORTED BRANCH EXECUTIVE

PRE PAR ATIO N PRE VEN CRISIS TIO N

RICK MADISON, COO

GAME PLAN

DURING A CRISIS: COMMUNICATE Immediately

CARA STANDIFER,

CMO TEAM LEADER: BARON HERDELINBARONDOHERTY HERDELIN- DOHERTY, CEO

COMMUNICATIONS BACK TO BRANCH

LAURA LUNDY, CFO TELKY MURPHY, CRHO

PUBLIC RELATIONS, COMMUNICATION NEEDS & MEDIA RESPONSE

CODE BLACK: Severe weather or tornado warning.

CODE RED: Fire or smoke & facility should be evacuated.

BEFORE A CRISIS: IDENTIFY Ypotential R E V ECO & vulnerable Rcrises areas/people NOW.

ING EDUCATE NITOR O Staff onM their role in being prepared during a crisis.

Contact necessary authorities

Contact Rick Madison or another member of the CRT

Do not speak CRT TEAM: to media or

Rick Madison: 423.774.1799 Laura StaffLundy: know 8423.504.0033

Do not discuss unconfirmed details

allow entry Cara PR intoStandifer: facility 423.315.0770 Support/Media Telky Murphy: 423.432.7838

liaison: communication Contact game plan at Baron Herdelin- Doherty: 858.699.4344 Cara Standifer the branch level.

How/who to SEE THE COMPLETE contact CRISIS COMM PLAN VIA ENSURE all staff Refrain from QR CODE know YMCA peer- to- peer Codes, Exit speculation.

RESEARCH, LEGAL, INCIDENT REPORT, STAFF SUPPORT, INTERNAL COMMUNICATION

CODE BLUE Drowning or medical emergency in the pool area.

IDENTIFICATION

DOCUMENT the incident

Doors, AEDs, & Fire Extinguishers

CODE YELLOW: Member- related issue or call for security.

CODE ADAM: Missing Child All exits/entrances should be covered by staff.

No one enters or leaves.

CODE 99: Medical Emergency

INTRUDER: Dangerous person in the facility.

Facility will go on lock down.