TERMS & CONDITIONS

PAYMENT – Full payment is required with each order – unless there is an existing preapproved credit account with an official purchase order.

Payment can be made by the following methods:

Cheque: in Pounds Sterling from a UK bank and made payable to Physical Company Limited.

Credit / Debit Card: VISA Credit / Debit Card, MasterCard, VISA Electron & AMEX are accepted. Diners Club not accepted. Orders will be subject to an address security check.

Cash: on–site purchases only.

BACS: after a written quotation has been provided and bank details supplied. All bank fees and charges are the customer’s responsibility. Charges incurred by Physical will result in non–delivery until any outstanding monies have been paid. Please telephone for more details.

For details on gaining approved credit account status, please contact our customer services team. Orders must be accompanied by an official purchase order and are payable within 30 days from date of invoice.

PRICES – Enclosed within the catalogue is a price list in Pounds Sterling, current on the day of mailing. All quotations and pro–forma invoices are valid for 30 days. Prices exclude postage and packaging. Trade / Distributor prices (including delivery costs) exclude VAT. In the event that a Product is listed or quoted at an incorrect price due to an error, we will notify you within 14 days of the correct price by e–mail, telephone or fax.

OWNERSHIP OF GOODS – All goods delivered by Physical will remain Physical’s property until all debts owed to Physical by the customer, including any existing balances, are settled.

PRODUCT DESCRIPTIONS – Colours and packaging may vary and manufacturing tolerances will apply. Physical reserves the right to change product specification without notice.

DELIVERY – We aim to dispatch orders the following working day after the order has been approved. Stock permitting, standard delivery should be two–three working days from date of dispatch (UK Mainland only). Please contact us if the order has not been received within this time period. Items may be dispatched separately. World–wide delivery is available (excluding USA & Canada) – costs are on a per–order basis.

Delivery is to the door. If you request that the delivery be made inside the premises, and the delivery person agrees, then it is at your own risk and claims for damages will not be entertained. If you specify a location where the delivery can be left unsigned for, this is done so at your own risk. Claims for loss or damages will not be entertained.

Delivery charges are outlined on the back page of the price list and at the checkout stage on our website. Please call for more details. 24hour / Pre 10am / Saturday delivery services may be requested at an additional cost, however are not guaranteed. Customers are welcome to organise personal couriers at their own risk & cost. Any claims for late delivery will not be entertained. Orders over 100kg will be palletised and will only be delivered at the kerbside nearest your property. Installation services are available at an additional cost, please phone for further details. Items that are out of stock will be dispatched as soon as they become available. All customers will be notified of any such delays.

MISSING, DAMAGED AND INCORRECT

GOODS – On receipt of delivery, count the number of parcels and sign accordingly. If a parcel is damaged, it should be refused or signed for as DAMAGED. Claims will not be considered where the incorrect number of parcels is signed for, or damaged parcels are not itemised on the delivery docket. All orders will be sent with an itemised invoice / delivery note. Check the contents of your parcel against this.

RETURNS & REFUNDS – We operate a returns policy for 14 days after the original delivery.

We cannot accept any returned goods unless you have contacted our Customer Service team and obtained a mandatory Returns Form along with a Return Number. Failure to include a completed Returns Form with returned goods may delay the process.

We will only issue refunds if the goods are in new & unused condition – with original labels and packaging intact.

Returns made at the customer’s request will be at the expense of the customer and will be subject to a re–stocking fee of 10%.

Goods originally dispatched with ”free delivery” and then returned for refund will have the cost of the original dispatch deducted from any credit due to the customer.

Refunds cannot be issued against customised products, i.e. items printed with your logo. Goods that can be easily copied; to include books, charts, videos, DVDs and CDs, may not be returned unless damaged (for exchange) or sealed in their original packaging.

Physical aims to process all refunds / credits within one week from receipt of an authorised return.

WARRANTY & LIABILITIES – All goods are covered by the manufacturer’s specific warranty and these are valid against manufacturing defects only. Claims arising from wear and tear or misuse will not be entertained. Warranties will not apply to any goods which have been altered by customers or third parties. The start date of warranty will be the date of receipt of the original goods. The warranty start date is not extended by replacements issued. Items with NA as the warranty period cannot be returned due to hygiene reasons.

If a product is deemed faulty, Physical will, where possible, repair or replace any item(s). Physical shall not be liable for any costs in excess of the original purchase price. Please refer to the Physical website for full Terms and Conditions and Data Protection information www.physicalcompany.co.uk