West Lee News
Winter 2015
MERRY CHRISTMAS
and welcome to the first edition of West Lee News We carried out a consultation recently as part of our ‘Have we listened?’ process. A big thank you to all those who took time to speak to us. Here are some of the findings: • Generally you said you are very happy with your properties and that you are happy with the appearance of the scheme.
86%
of you feel safe in your homes
80%
feel the scheme is clean and well kept
6
wanted to see us tackling anti social behaviour
• There were some concerns raised regarding anti social behaviour at the scheme, particularly with people congregating in the underground car parks with the intention of substance abuse. Please report any ASB to 101.
8
wanted us to improve security
• You also said you would like to see improved security, such as CCTV and increased police presence. WWH is looking at the possibility of improving the existing CCTV system on the scheme
The area team are looking at these issues as part of our ‘Have we listened?’ process and we will update you in future newsletters on actions taken.
Join us for a free cuppa and mince pies in West Lee communal lounge 22nd December 2015 from 10am - 12noon www.wwha.co.uk | 0800 052 2526 | Twitter: @wwha
West Lee News | Winter 2015
Communal lounge We would like to encourage residents to use this great facility more often, especially as a third of respondents have indicated that you would like activities to be held there. If you need assistance in organising social events, please speak to Claire or Herman, who will help you facilitate this. We recently held a Macmillan coffee morning in the lounge, which was attended by a few residents, who raised £30 for this worthy cause. We will be holding a ‘cuppa and mince pie’ event during December (see front page) and we hope lots of you will attend.
Meet the Team These are the staff who work at your scheme. All staff can be contacted via our Customer Service Centre.
0800 052 2526
You will also need to contact the Customer Service Centre to report repairs, rent issues, anti social behaviour, or any other housing issues.
Claire Jones Housing Officer
07929 201432
Yvonne Litchfield Site Superintendent
Glyn Smith Asset Management Officer
07929 201350
For getting involved: Herman Valentin Claire Hammond Community Resident Participation Project Officer Strategy Officer
07827 279711
07766 832692
New Asset Management Officer (AMO) for West Lee We would like to take this opportunity to welcome Glyn Smith (pictured top right) to the scheme. Glyn has been with WWH for 29 years. He is replacing David Morgan, who has covered the site for five years. I am sure you’ll all join me in thanking David for the work and improvements he has implemented at West Lee during this time.
Seasons Greetings and Best
Wishes for a
Happy & Prosperous New Year Page 2| www.wwha.co.uk | 0800 052 2526 | Twitter: @wwha